Delivery Team Lead (Attīstības komandas vadītājs/-a) for UX team | SEB, Riga

📍 Job Overview

Job Title: Delivery Team Lead (Attīstības komandas vadītājs/-a) for UX team

Company: SEB

Location: Riga, Latvia

Job Type: Full-Time

Category: Revenue Operations / Sales Operations / GTM (Focus on Delivery & Team Leadership within a Digital Channels Tribe)

Date Posted: October 29, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead and develop a User Experience (UX) team within SEB's Digital Channels Tribe, focusing on enhancing customer-centric digital experiences across Baltic channels and products.

• Act as a Scrum Master, fostering a strong delivery culture, removing impediments, and ensuring the team's success through effective Agile methodologies.

• Contribute to the strategic vision and execution of the Tribe's goals, collaborating with Product Owners, other Delivery Leads, and stakeholders across the Baltic region.

• Drive operational excellence by ensuring clarity on team goals, priorities, and scope, while leading and supporting the team through change and evolving organizational needs.

📝 Enhancement Note: While the title "Delivery Team Lead" and the focus on "User Experience Team" might not directly align with traditional "Revenue Operations" or "Sales Operations" titles, the core responsibilities heavily involve process optimization, team performance management, stakeholder collaboration, and strategic execution within a product development context. This role is crucial for ensuring the efficiency and effectiveness of the GTM (Go-To-Market) enablement through superior digital customer experiences. The emphasis on Agile, Scrum, and stakeholder management indicates a strong operational component vital for driving business outcomes.

📈 Primary Responsibilities

• Team Leadership & Development: Lead, coach, and develop a team of UX professionals across the Baltic states, fostering their growth and maximizing their performance.

• Agile Delivery & Scrum Mastery: Serve as the Scrum Master for the Delivery Team, facilitating Agile ceremonies, removing blockers, and promoting a high-performance delivery culture.

• Strategic Contribution: Contribute to the development and execution of the Digital Channels Tribe's vision and strategy, ensuring alignment with broader business objectives.

• Cross-Functional Collaboration: Collaborate effectively with Product Owners, other Delivery Team Leads, and stakeholders across the Baltics to identify synergies, share best practices, and refine ways of working.

• Goal Alignment & Clarity: Ensure team members have a clear understanding of team goals, priorities, scope, and individual contributions to overall success.

• Change Management: Lead and support the team through organizational changes, helping them adapt to evolving priorities, methodologies, and business needs.

• Process Improvement: Continuously identify and implement improvements in team processes, workflows, and collaboration to enhance efficiency and delivery quality.

• Stakeholder Engagement: Maintain strong relationships with key stakeholders, providing regular updates and ensuring alignment on UX initiatives and their impact.

📝 Enhancement Note: The responsibilities emphasize leadership, process facilitation (Scrum Master), strategic input, and cross-functional collaboration, all critical for operational efficiency and successful GTM execution within a tech-focused financial institution. The role requires a blend of people management and process oversight.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a Bachelor's or Master's degree in a related field such as Computer Science, Information Technology, Business Administration, Psychology, Design, or a related discipline is often preferred for roles involving strategic leadership and complex team management. Experience:

• A minimum of 5-10 years of professional experience, with a significant portion dedicated to leadership, team development, and operational management within a technology or product development environment.

• Demonstrated experience in leading and developing teams, including coaching, mentoring, and performance management.

• Proven experience in managing change initiatives and fostering team engagement during periods of transformation.

• Substantial experience working within Agile frameworks (Scrum, Kanban) and understanding of software development lifecycle (SDLC). Required Skills:

• Leadership & People Development: Strong experience in leading, coaching, and motivating teams, with a focus on individual and team growth.

• Change Management: Proven ability to lead and manage change effectively, creating clarity and driving engagement.

• Team Culture Building: Skill in developing and nurturing a team culture centered on collaboration, ownership, and high-quality delivery.

• Agile Methodologies: Good understanding of Agile ways of working, including Scrum principles and practices, and experience acting as a Scrum Master.

• Stakeholder Management: Excellent ability to manage relationships with diverse stakeholders in an international setting.

• Communication Skills: Strong written and spoken English proficiency for effective daily communication across the Baltic region.

• Strategic & Pragmatic Approach: Ability to think strategically while maintaining a hands-on, pragmatic approach to problem-solving and execution.

Preferred Skills:

• UX/Customer Experience Knowledge: Good understanding of User Experience (UX) principles or customer experience (CX) best practices is a significant advantage.

• AI Enthusiasm: Curiosity and enthusiasm for Artificial Intelligence (AI) and its potential to transform team workflows and value delivery.

• Software Development Understanding: A solid grasp of software development processes and principles.

• International Environment Experience: Experience working in a multinational or cross-border team.

📝 Enhancement Note: The qualifications highlight a need for strong people leadership, process management (Agile/Scrum), and strategic thinking, common in GTM enablement and operational leadership roles. The preference for UX/CX knowledge and AI enthusiasm suggests a forward-thinking approach to digital product delivery.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Leadership Case Studies: Examples demonstrating successful leadership of teams, including initiatives for coaching, development, and performance improvement.

• Process Optimization Examples: Documentation or case studies showcasing how you have identified and resolved impediments, improved team workflows, or enhanced delivery processes (e.g., Scrum ceremonies, backlog refinement).

• Change Management Initiatives: Evidence of leading teams through significant changes, illustrating strategies for communication, engagement, and adaptation.

• Collaboration & Stakeholder Management: Examples of successful cross-functional collaboration and stakeholder engagement, highlighting communication strategies and outcomes.

Process Documentation:

• Candidates are expected to be able to articulate their approach to:
  • Agile Workflow Design: How they structure and optimize Scrum sprints, backlog management, and sprint reviews.
  • Team Performance Measurement: Methods for tracking team velocity, sprint goal achievement, and overall delivery effectiveness.
  • Impediment Resolution: Strategies for identifying, prioritizing, and removing obstacles that hinder team progress.
  • Cross-Team Synchronization: Processes for ensuring alignment and knowledge sharing between the UX team, product owners, and other delivery teams.

📝 Enhancement Note: While a formal "portfolio" isn't explicitly requested in the traditional sense for a Delivery Lead, candidates are implicitly expected to demonstrate their capabilities through their experience and interview responses. The focus is on practical application of leadership, Agile, and process management skills. Providing examples of past successes in these areas will be crucial.

💵 Compensation & Benefits

Salary Range: €4,000 - €6,000 per month (before tax deduction)

Benefits:

• Flexible Work Schedule: Options for adjusting working hours to better accommodate personal needs and optimize productivity.

• Remote Work Possibilities: Opportunity to work remotely, providing flexibility in the work arrangement.

• Extensive Training and Learning Opportunities: Access to continuous learning, skill development programs, and professional growth resources.

• Career Mobility: Possibility for internal movement and career progression within the large global SEB organization.

• Long-Term Stability: Employment with a well-established and stable international financial institution.

• Challenging and Meaningful Work: Opportunity to work on impactful projects within an ambitious, talented, and professional international team.

• Open Culture: A flat hierarchy that encourages sharing ideas, opinions, and diverse viewpoints.

• Impactful Role: Possibility to make a significant difference and impact the lives of customers within the relevant geography.

Working Hours: 40 hours per week (standard full-time)

📝 Enhancement Note: The provided salary range is a guideline and will be finalized based on the selected candidate's experience and competencies. The total remuneration package includes salary and other benefits. The working hours are standard full-time, but flexibility is offered through the schedule and remote options, which is beneficial for operations professionals needing to balance analytical work with other commitments. The estimated salary range is based on the provided figures and common market rates for similar leadership roles in Riga, Latvia, considering the experience level (5-10 years) and the nature of the role within a large financial institution.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking & Financial Services Technology

Company Size: Large Enterprise (SEB operates globally with thousands of employees, indicating a significant organizational structure and resources).

Founded: SEB was founded in 1998 through the merger of SE-Banken and Stockholms Enskilda Bank, with a history tracing back to 1856. This long history signifies stability and a deep understanding of the financial sector.

Team Structure:

• The role is within the Digital Channels Tribe, a significant organizational unit focused on customer-facing digital products and services.

• The UX team is a specialized component within this tribe, working closely with Product Owners, other Delivery Team Leads, and technology professionals.

• The structure emphasizes cross-functional collaboration across the Baltic states (Latvia, Lithuania, Estonia) and potentially beyond. Methodology:

• SEB emphasizes modern ways of working, including Agile methodologies, with this role specifically requiring Scrum Master experience.

• The company is a "cutting-edge technology company" with over 250 applications maintained by product development teams, indicating a strong focus on technology and innovation.

• There's a stated commitment to using AI to transform how teams work and deliver value, suggesting an openness to adopting new technologies and approaches.

Company Website: https://www.seb.lv/en/career

📝 Enhancement Note: SEB's positioning as a "cutting-edge technology company" within banking is key. This implies a dynamic environment where operational efficiency, process optimization, and technology adoption are highly valued. The emphasis on a "flat hierarchy" and "openness to share ideas" suggests a collaborative culture conducive to innovation and continuous improvement, which is vital for operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role sits at a mid-to-senior management level, focusing on operational delivery and team leadership within a specialized function (UX). It's a critical role for enabling the GTM strategy through effective digital product development.

Reporting Structure: The Delivery Team Lead reports within the Digital Channels Tribe structure, likely to a Tribe Lead or Head of Digital Channels. They will manage a team of UX professionals and work closely with Product Owners and other functional leads.

Operations Impact: The impact of this role is significant, directly influencing the quality, usability, and customer-centricity of SEB's digital channels and products across the Baltics. This, in turn, affects customer acquisition, retention, satisfaction, and ultimately, revenue generation and market share. Effective UX delivery is a key enabler of GTM success.

Growth Opportunities:

• Leadership Progression: Potential to advance to senior leadership roles within the Digital Channels Tribe or other operational/product areas within SEB, managing larger teams or broader functional areas.

• Specialization: Deepen expertise in UX leadership, Agile methodologies, or specific areas of digital transformation and financial technology.

• Cross-Functional Experience: Opportunity to gain broader experience by collaborating across different tribes, product lines, or geographical regions within SEB.

• Strategic Influence: As the team grows and demonstrates impact, there will be opportunities to influence the strategic direction of digital product development and customer experience at a higher level.

• AI & Innovation: Engage with and potentially lead initiatives exploring AI and other emerging technologies to enhance operational processes and product delivery.

📝 Enhancement Note: This role offers a clear path for growth within a large, established organization, particularly for those interested in operational leadership within the FinTech space. The emphasis on strategic impact and innovation provides opportunities for significant career development.

🌐 Work Environment

Office Type: Hybrid work model, suggesting a blend of in-office collaboration and remote flexibility. SEB likely offers modern office spaces designed for collaboration and focused work.

Office Location(s): Primarily based in Riga, Latvia, with responsibilities extending across the Baltic states. This implies opportunities for travel or extensive remote collaboration within the region.

Workspace Context:

• Collaborative Environment: The company culture and team structure promote collaboration, making the workspace conducive to team meetings, brainstorming sessions, and cross-functional interaction.

• Tools & Technology: Access to modern tools and technologies necessary for UX design, Agile project management, and digital collaboration.

• Team Interaction: Opportunities for regular interaction with UX professionals, Product Owners, other Delivery Leads, and various stakeholders.

Work Schedule: While the standard is 40 hours per week, the "flexible work schedule" and "remote working possibilities" offer autonomy and the ability to manage one's time effectively, which is beneficial for roles requiring deep analytical work and problem-solving.

📝 Enhancement Note: The hybrid model and flexible schedule are attractive for operations professionals who often need to balance detailed analytical tasks with team collaboration and personal commitments. SEB's commitment to modern ways of working suggests a supportive and well-equipped work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR screening to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Focus on leadership experience, team development philosophy, Agile/Scrum knowledge, and strategic thinking. Expect behavioral questions related to past challenges and successes.

• Team/Stakeholder Interviews: Discussions with Product Owners, other Delivery Leads, or senior stakeholders to assess collaboration skills, understanding of UX/CX, and ability to integrate into the existing team structure.

• Case Study/Presentation: Candidates may be asked to present a case study on a past leadership achievement, a process improvement initiative, or how they would approach a specific challenge related to team delivery or change management. This is where demonstrating operational thinking and impact is key.

• Final Interview: Potentially with a senior leader for final assessment and offer discussion.

Portfolio Review Tips:

• Focus on Impact: For any case studies or examples presented, emphasize the tangible outcomes and business impact (e.g., improved customer satisfaction scores, faster delivery cycles, reduced impediments, successful product launches).

• Demonstrate Leadership in Action: Illustrate your leadership style through specific examples of how you coached individuals, motivated teams, and fostered a positive culture.

• Process Improvement Evidence: Showcase instances where you analyzed existing processes, identified inefficiencies, and implemented effective solutions, particularly within Agile frameworks.

• Stakeholder Management Narratives: Share stories of how you managed complex stakeholder relationships, navigated conflicting priorities, and achieved alignment.

• UX/CX Relevance (if applicable): If you have UX/CX experience, articulate how it informed your leadership and delivery strategies.

Challenge Preparation:

• Agile Scenario: Be prepared to discuss how you would handle common Scrum Master challenges, such as team conflict, scope creep, or external dependencies.

• Change Management Scenario: Think about how you would communicate and drive adoption of a new process or tool within your team and to stakeholders.

• Team Development: Prepare examples of how you have identified development needs within a team and implemented strategies to address them.

• Strategic Alignment: Be ready to discuss how you ensure your team's work aligns with broader organizational strategies and business objectives.

📝 Enhancement Note: The interview process will likely focus on assessing leadership effectiveness, operational process management (Agile), and strategic contribution. Candidates should prepare to articulate their experience through concrete examples and demonstrate their ability to drive results through effective team leadership and process optimization.

🛠 Tools & Technology Stack

Primary Tools:

• Agile Project Management Tools: Likely Jira, Confluence, or similar platforms for backlog management, sprint tracking, and documentation.

• Collaboration Suites: Microsoft 365 (Teams, SharePoint, Outlook) or Google Workspace for communication and document sharing.

• Communication Platforms: Slack, Microsoft Teams for real-time team communication.

Analytics & Reporting:

• UX/CX Analytics: Tools like Google Analytics, Adobe Analytics, Hotjar, or specialized UX research platforms for understanding user behavior and measuring digital experience effectiveness.

• Reporting Dashboards: Tools like Power BI, Tableau, or internal SEB reporting systems to track team performance, project progress, and key UX metrics.

CRM & Automation:

• CRM: While not directly managing a CRM, understanding how UX impacts customer journeys managed through CRM systems (e.g., Salesforce, Microsoft Dynamics) would be beneficial.

• Workflow Automation: Familiarity with general workflow automation principles is valuable, even if not directly using specific tools for this role.

📝 Enhancement Note: Proficiency with Agile project management tools like Jira is almost a given for a Scrum Master role. Familiarity with collaboration suites and understanding how UX data translates into actionable insights for product and business stakeholders will be critical. Awareness of AI tools and their application in improving team efficiency is also explicitly mentioned as a plus.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value driving the focus on creating intuitive and customer-friendly digital experiences.

• Collaboration & Teamwork: Emphasis on working together across functions and geographies to achieve common goals.

• Ownership & Accountability: Encouraging team members to take responsibility for their work and its outcomes.

• Continuous Improvement: A commitment to constantly seeking ways to enhance processes, products, and team performance.

• Innovation & Adaptability: Openness to new ideas, technologies (like AI), and evolving ways of working.

Collaboration Style:

• Cross-functional Integration: Active collaboration with Product Owners, other Delivery Leads, developers, testers, and business stakeholders to ensure cohesive product development.

• Open Communication: A culture that encourages sharing ideas, feedback, and constructive criticism.

• Knowledge Sharing: Practices that facilitate the exchange of best practices, learnings, and insights across the team and broader organization.

📝 Enhancement Note: SEB's stated values of inclusion, respect, and involvement are foundational. For this role, the emphasis on collaboration, ownership, and continuous improvement aligns perfectly with the demands of operational leadership and team enablement within a dynamic tech environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic Vision with Tactical Execution: Ensuring the team's daily work (sprints, task completion) directly contributes to the broader strategic goals of the Tribe and SEB.

• Managing Cross-Baltic Team Dynamics: Leading a geographically dispersed team requires strong communication, cultural sensitivity, and effective remote management strategies.

• Integrating AI into UX Workflows: Exploring and implementing AI tools effectively to enhance UX research, design, or delivery processes, which may involve a learning curve.

• Navigating Organizational Change: Successfully guiding the team through evolving priorities, structures, and technologies within a large financial institution.

Learning & Development Opportunities:

• Advanced Leadership Training: Access to SEB's comprehensive learning programs for leadership development.

• Agile/Scrum Certifications: Opportunities for further training and certification in Agile methodologies.

• UX/CX Masterclasses: Potential for specialized training in cutting-edge UX/CX practices and research methods.

• AI and Future Technologies: Learning opportunities related to AI applications in business and technology.

• Mentorship: Opportunities to be mentored by senior leaders or to mentor junior team members.

📝 Enhancement Note: The role presents opportunities to tackle complex challenges in distributed team leadership, strategic alignment, and technological adoption, all while offering significant avenues for professional growth within a leading financial institution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a team through a significant change. What was your approach, and what were the outcomes?" (Focus on change management, communication, and team engagement).

• "How do you foster a strong delivery culture and remove impediments for your team?" (Highlight your Scrum Master experience, problem-solving skills, and proactive approach).

• "How do you ensure alignment between your team's goals and the broader strategic objectives of the organization?" (Demonstrate strategic thinking and ability to connect tactical work to business impact).

• "Tell me about your experience coaching and developing team members. How do you identify and nurture talent?" (Showcase your people leadership skills and commitment to growth).

• "How would you approach building an effective team culture focused on collaboration and ownership within a hybrid/remote environment?" (Discuss strategies for team cohesion, communication, and accountability). Company & Culture Questions:

• "What interests you about SEB and our Digital Channels Tribe?" (Research SEB's mission, values, and recent digital initiatives).

• "How do you see AI impacting the future of UX delivery and how would you explore this with your team?" (Show your curiosity and forward-thinking approach).

• "Describe your experience working in an international environment. How do you manage communication and collaboration across different cultures and time zones?" (Highlight your global mindset and communication skills). Portfolio Presentation Strategy:

• Structure: Organize your examples logically, perhaps by theme (Leadership, Process Improvement, Change Management) or by project.

• STAR Method: For behavioral questions and case studies, use the STAR method (Situation, Task, Action, Result) to provide clear, concise, and impactful narratives.

• Quantify Results: Whenever possible, use data and metrics to demonstrate the impact of your actions (e.g., "increased team velocity by 15%", "reduced customer complaints related to UX by 10%").

• Focus on Operations Impact: Frame your achievements in terms of operational efficiency, delivery effectiveness, stakeholder satisfaction, and contribution to business goals.

• Enthusiasm for SEB: Conclude by reiterating your excitement for the role and how your skills and experience align with SEB's mission and values.

📝 Enhancement Note: Candidates should prepare to discuss their leadership philosophy, practical application of Agile principles, and experience in driving operational improvements within a team setting. Demonstrating a strategic mindset and a collaborative approach will be key to success.

📌 Application Steps

To apply for this operations-aligned leadership position:

• Submit your application through the provided application link on Lever.

• Tailor Your Resume: Highlight leadership experience, Scrum Master responsibilities, change management initiatives, and any experience with UX/CX or AI. Use keywords from the job description such as "Delivery Team Lead," "Scrum Master," "Agile," "Change Management," "Stakeholder Management," and "Team Development."

• Prepare Your Portfolio Examples: Be ready to articulate specific examples of your leadership, process improvements, and change management successes during interviews. Focus on quantifiable results and operational impact.

• Research SEB: Understand SEB's mission, values, recent digital initiatives, and its position in the Baltic financial market. Familiarize yourself with their approach to technology and customer experience.

• Practice Interview Responses: Rehearse answers to common leadership and Agile-related questions, using the STAR method to provide concrete examples. Be prepared to discuss your approach to remote team management and cross-cultural collaboration.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.