Custom picture framer PT (evenings and weekends)-1

📍 Job Overview

Job Title: Custom Picture Framer PT (Evenings and Weekends)

Company: Michaels Stores

Location: Granbury, Texas, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-04

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service and build strong relationships through personalized framing solutions.

• Execute sales and production targets by effectively utilizing sales techniques and product knowledge.

• Ensure high-quality custom framing orders are completed accurately and on time.

• Maintain visually appealing and well-stocked retail and custom framing areas.

• Adhere to all Standard Operating Procedures (SOPs) and company policies to ensure operational efficiency and compliance.

📝 Enhancement Note: This role is specifically focused on the custom framing department within a retail environment, emphasizing both sales and production responsibilities. The "PT" designation indicates Part-Time employment, with a specific need for evening and weekend availability. The "1" in the job title may refer to a specific opening or identifier within their system.

📈 Primary Responsibilities

• Engage customers by proactively acknowledging them, assisting with product location, and offering solutions that meet their custom framing needs, utilizing the Elevated ABC Deliver methodology.

• Complete custom framing orders with a high degree of quality, ensuring adherence to design specifications and production timelines.

• Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Sell In Store Out) and Directed Replenishment processes.

• Operate the cash register, execute cash handling procedures, and assist with Omni-channel processes to support seamless customer transactions.

• Participate actively in truck un-load and stocking processes, ensuring compliance with truck standards and contributing to overall inventory management.

• Uphold safety programs and support shrink reduction initiatives through diligent adherence to company policies and procedures.

• Maintain a safe, clean, and clutter-free environment within the store and particularly within the custom framing area.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, production, and general store operations. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement framework that candidates should research.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, but not explicitly required.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience selling products and/or services to customers is preferred. Required Skills:

• Basic computer skills for order entry and system navigation.

• Basic measuring skills for accurate custom framing design.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective cash handling and transaction processing skills.

• Ability to maintain organized and well-merchandised displays.

• Understanding and application of safety protocols in a retail environment. Preferred Skills:

• Previous retail experience.

• Proven experience in sales or consultative selling.

• Familiarity with custom framing processes and materials.

• Ability to interpret customer design preferences and translate them into framing solutions.

📝 Enhancement Note: The requirements are geared towards an entry-level position, with a focus on practical skills and customer interaction rather than extensive prior experience in operations management or complex system implementation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant projects or experiences in their resume that demonstrate:

  • Successful customer engagement leading to sales or problem resolution.

  • Examples of high-quality product creation or assembly.

  • Contributions to maintaining an organized and efficient workspace.

  • Proficiency in basic operational tasks such as order processing or inventory management. Process Documentation:

• Candidates should be prepared to discuss their understanding and application of:

  • Standard Operating Procedures (SOPs) for customer service, sales, and production.

  • Workflow for custom framing order processing, from consultation to completion.

  • Inventory management and merchandising processes for the framing department.

  • Cash handling and transaction reconciliation procedures.

📝 Enhancement Note: For this role, the "portfolio" is more about demonstrable skills and experiences that can be discussed during an interview or highlighted on a resume, rather than a formal collection of work. The focus is on understanding and executing established retail and framing processes.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary is expected to be at or slightly above the local minimum wage, likely ranging from $12-$16 per hour, depending on experience and specific duties.

Benefits:

• 401(k) with employer match (eligibility requirements apply)

• Employee Assistance Program (EAP)

• Medical coverage (eligibility requirements apply)

• Dental coverage (eligibility requirements apply)

• Vision coverage (eligibility requirements apply)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products and services.

Working Hours: Part-time, with a specific requirement for evening and weekend shifts. The total weekly hours are not specified but are typical for part-time retail roles (e.g., 15-25 hours per week).

📝 Enhancement Note: The salary estimate is based on typical part-time retail associate pay in the Granbury, TX area and the stated experience level. Benefits listed are comprehensive for a retail organization, with some requiring specific eligibility criteria and hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across the US and Canada, employing a significant workforce. This indicates a large, established retail organization with structured processes.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas.

Team Structure:

• This role is part of a store-level team, reporting to the Custom Framing Manager or Store Manager.

• The team typically includes a store manager, assistant managers, department specialists (like this framer), and other sales associates.

• Collaboration is expected across all store departments to support customer needs and operational tasks. Methodology:

• Customer-centric approach, emphasizing relationship building and personalized solutions (Elevated ABC Deliver).

• Process-driven operations, with a strong reliance on Standard Operating Procedures (SOPs) for consistency and compliance.

• Focus on visual merchandising and maintaining a clean, organized retail environment.

• Teamwork and cross-functional support are essential for store success.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational efficiency within a structured retail framework. The size of the company suggests opportunities for learning established retail practices.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations and customer service spectrum. It provides foundational experience in customer interaction, sales, and production within a specialized department.

Reporting Structure: The Custom Picture Framer reports to the Custom Framing Manager or Store Manager. This structure provides direct supervision and guidance.

Operations Impact: The role directly impacts store revenue through sales of custom framing services and products. It also contributes to customer satisfaction and loyalty by providing quality solutions and a positive shopping experience. Maintaining store presentation and stock levels indirectly supports overall store performance.

Growth Opportunities:

• Within Custom Framing: Potential to advance to a Custom Framing Manager role, taking on more responsibility for team leadership, sales targets, and inventory management.

• Across Store Operations: Opportunity to move into other specialized departments or supervisory roles within the store, such as Visual Merchandising or Assistant Store Manager.

• Skill Development: Continuous learning in custom framing techniques, customer service best practices, and retail sales strategies. Potential to gain experience in managing inventory and operational processes.

📝 Enhancement Note: While this is an entry-level role, Michaels, as a large retailer, often provides clear pathways for internal advancement for dedicated employees who demonstrate strong performance and a willingness to learn.

🌐 Work Environment

Office Type: This is a retail store environment. The work is performed on the sales floor and within the dedicated custom framing shop area of the store.

Office Location(s): The specific store is located at 3906 E US Hwy 377, Ste 114, Granbury, Texas.

Workspace Context:

• The workspace includes the retail sales floor, where customer interaction and merchandising occur.

• The custom framing shop is a specialized area with equipment like a glass cutter and heat press, requiring attention to safety and organization.

• The environment is dynamic, with customer traffic and varying operational demands throughout the day.

• Climate control is typical for public areas, though stock rooms may vary.

Work Schedule: Part-time, with a specific need for evening and weekend availability. This schedule is designed to cover peak customer shopping times.

📝 Enhancement Note: The work environment is a typical retail setting, demanding adaptability to customer flow and operational needs. The framing shop itself presents a unique, hands-on workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially an automated screening process.

• Phone/Video Interview: A brief interview to assess basic qualifications, availability, and interest in the role.

• In-Person Interview: This will likely be the primary interview stage, conducted at the store. It will involve:

  • Discussion of your resume and experience, focusing on customer service and any relevant skills.
  • Scenario-based questions related to customer interactions, problem-solving, and handling difficult situations.
  • Assessment of your understanding of basic measurements and your comfort level with tools.
  • Questions about your availability for evenings and weekends.
  • A brief tour of the store and framing area, with an opportunity to ask questions.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on your resume:

  • Clearly list any experience with custom work, crafting, or detailed assembly.
  • Quantify achievements in previous roles (e.g., "Increased customer satisfaction by X%", "Completed Y orders per week").
  • Highlight any customer service awards or positive feedback received.

• Be prepared to discuss specific examples of how you've used your measuring or crafting skills.

• If you have personal projects or examples of your work (even non-framing related crafts), be ready to describe them and the skills involved. Challenge Preparation:

• Prepare to answer questions about how you would handle common retail scenarios, such as:

  • A customer who is unsure about their framing choice.
  • A customer who is unhappy with a completed order.
  • How you would manage multiple customer requests simultaneously.
  • How you ensure accuracy when taking measurements and orders.

• Research Michaels' custom framing offerings and general store layout to show you've done your homework.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and availability for a part-time retail role. Preparation should focus on practical examples and understanding the retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Glass cutter, mat cutters, framing tools (e.g., staple guns, jointers), heat press.

• Measuring Tools: Tape measures, rulers, calipers.

• Basic Computer Skills: Use of POS (Point of Sale) systems, potentially basic order management software.

• Cash Register: For processing transactions.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding how sales data (e.g., number of orders, average order value) impacts performance is beneficial.

• Awareness of inventory levels and stock replenishment processes. CRM & Automation:

• POS System: The primary tool for customer transactions and order entry.

• Omni-channel Processes: May involve interacting with online orders for in-store pickup or fulfillment.

📝 Enhancement Note: The technology stack is focused on point-of-sale systems, specialized framing equipment, and basic computer literacy. Proficiency here is practical rather than highly technical.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging personal expression and helping customers bring their creative visions to life.

• Customer Focus: Prioritizing customer satisfaction through excellent service and tailored solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing products.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Efficiency & Organization: Maintaining a clean, well-stocked, and efficiently run store environment.

Collaboration Style:

• Associates are expected to work collaboratively to assist customers, manage inventory, and complete tasks.

• Open communication is encouraged to resolve issues and share information.

• A supportive environment where team members help each other meet sales and production targets.

📝 Enhancement Note: The culture aligns with Michaels' brand as a creative retailer, emphasizing customer engagement, quality, and teamwork within a structured operational framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also completing custom framing orders accurately and on time.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes requiring creative problem-solving.

• Pace of Work: Handling multiple customer requests and operational tasks in a busy retail environment, especially during peak seasons.

• Physical Demands: The role involves standing for long periods, lifting, and working with tools and materials that require physical dexterity.

Learning & Development Opportunities:

• Custom Framing Expertise: Gaining in-depth knowledge of framing materials, techniques, and design principles.

• Sales & Customer Service Skills: Developing advanced consultative selling and customer relationship management abilities.

• Retail Operations: Learning about inventory management, visual merchandising, and POS system operations.

• Cross-Training: Potential to gain experience in other areas of the store.

📝 Enhancement Note: The role offers opportunities to develop practical skills in a hands-on trade, combined with essential retail customer service and sales competencies.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is indecisive about their framing design?"

• Problem-Solving: "What would you do if a customer was unhappy with a framing order you completed? How would you ensure accuracy when taking custom measurements?"

• Skills & Experience: "What experience do you have with tools or crafts? How comfortable are you with basic measuring and computer tasks?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the custom framing department?"

• "What does 'customer service' mean to you in a retail environment?"

• "How do you handle working under pressure or during busy periods?" Portfolio Presentation Strategy:

• Resume Focus: Ensure your resume clearly highlights any relevant experience in sales, customer service, crafting, or detailed assembly.

Use action verbs and quantify achievements where possible.

• Example Discussion: Be ready to discuss specific examples from your past roles that demonstrate your ability to:

  • Build rapport with customers.
  • Solve customer problems.
  • Work accurately and efficiently.
  • Handle transactions and inventory.

• Enthusiasm: Express genuine interest in custom framing and the creative aspect of the role.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, demonstrating customer service skills, and articulating relevant practical experience. Emphasize your availability for evenings and weekends.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any hands-on skills (crafting, assembly, tool use), basic computer proficiency, and cash handling experience. Quantify achievements whenever possible.

• Availability Clarity: Clearly state your availability for evenings and weekends in your application or cover letter, as this is a key requirement for the role.

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral examples that showcase your customer service, problem-solving, and teamwork abilities. Be ready to discuss your interest in custom framing.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to demonstrate your understanding and fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---