Custom Picture Framer - Part Time

📍 Job Overview

Job Title: Custom Picture Framer - Part Time

Company: Michaels Stores

Location: Tualatin, Oregon, United States

Job Type: Part Time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-11T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions and exceptional in-store experiences.

• Drive sales and production targets by effectively leveraging design consultation and product knowledge.

• Ensure operational excellence by adhering to Standard Operating Procedures (SOPs) for merchandising, inventory management, and safety.

• Contribute to a positive and efficient store environment by maintaining a clean, organized, and well-stocked sales floor and back stock areas.

📝 Enhancement Note: This role is positioned within a retail environment, emphasizing customer interaction and sales, with a specialization in custom framing. The "Part Time" designation suggests a focus on flexible scheduling to meet customer demand and operational needs, likely involving direct customer-facing activities and hands-on production.

📈 Primary Responsibilities

• Actively engage with customers to understand their framing needs, offering expert design advice and solutions that align with their vision and budget.

• Execute custom framing orders with a high degree of precision, quality, and adherence to production timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including managing Special Order, In Stock, Out of Stock (SISO) processes and Directed Replenishment.

• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to enhance their shopping experience.

• Uphold company policies and operational standards, including adherence to Standard Operating Procedures (SOPs) for all job functions.

• Support company-wide shrink and safety initiatives, contributing to a secure and accident-free work environment.

• Participate in truck un-loading and stocking processes, ensuring adherence to established truck standards and budget constraints.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Assist with and support Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer engagement, creative problem-solving (framing solutions), sales execution, and essential retail operational tasks. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement methodology that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role is ideal, with a focus on developing practical skills.

Required Skills:

• Basic computer skills for POS system operation, order entry, and potential design software interaction.

• Basic measuring skills with a high degree of accuracy for custom framing projects.

• Ability to safely and effectively operate framing equipment and glass cutting tools.

• Strong customer service orientation with a friendly and helpful demeanor.

• Proficiency in cash handling and point-of-sale (POS) transactions.

• Understanding of merchandising principles to maintain an attractive and organized sales floor.

• Familiarity with inventory management concepts for stock replenishment.

• Commitment to adhering to safety procedures and regulations.

• Effective communication skills for interacting with customers and team members. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom goods environment.

• Proven experience in selling products or services, with a consultative sales approach.

• Basic design sense or an understanding of aesthetic principles relevant to art and decor.

• Experience with Omni-channel retail operations (e.g., buy online, pick up in store).

📝 Enhancement Note: The "0-2 years" experience level suggests that candidates with a strong aptitude for learning and customer interaction will be considered, even without extensive prior framing or retail experience. The core requirements focus on foundational skills necessary for direct customer interaction and operational tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates are encouraged to prepare examples of how they've successfully:
  • Built customer relationships: Showcase instances where excellent customer service led to repeat business or positive feedback.
  • Resolved customer issues: Demonstrate problem-solving skills in a customer service context.
  • Met sales or production targets: Provide examples of achieving or exceeding goals, particularly in a sales or service-oriented role.
  • Managed inventory or visual merchandising: Describe how you contributed to maintaining stock levels or presenting products effectively.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of:
  • Standard Operating Procedures (SOPs): How they have followed and contributed to SOP compliance in previous roles.
  • Workflow Optimization: Any experience or ideas related to improving efficiency in tasks like order processing, stocking, or customer service.
  • Quality Control: How they ensure the quality and accuracy of their work, especially in a custom production environment.

📝 Enhancement Note: Given the entry-level nature and focus on customer service and basic production, a formal portfolio is unlikely. However, candidates should be ready to speak to past experiences that demonstrate the core competencies and responsibilities of the role, framing them as examples of process adherence and customer-centric problem-solving.

💵 Compensation & Benefits

Salary Range: For a Part-Time Custom Picture Framer role in Tualatin, Oregon, with 0-2 years of experience, the estimated hourly wage typically falls between $14.00 and $18.00 USD. This estimate is based on regional cost of living, entry-level retail wages in the Pacific Northwest, and common compensation benchmarks for specialized retail positions.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage (eligibility may vary based on hours worked)

• Dental coverage (eligibility may vary)

• Vision coverage (eligibility may vary)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products

Working Hours: This is a part-time position. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role is described as having approximately 40 hours per week, which is unusual for a "part-time" designation and may indicate a misunderstanding in the raw data or a very robust part-time structure. It's more likely that a part-time role here would be significantly less than 40 hours.

📝 Enhancement Note: The salary range is an estimate for Tualatin, Oregon, factoring in current market data for entry-level retail positions with specialized duties. The "40 hours" for a part-time role is noted as potentially atypical and might require clarification. The provided benefits are comprehensive for retail, though eligibility for some may depend on hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and custom framing, serving a diverse customer base interested in creative projects, home decor, and personalized gifts. This industry context means the company culture likely values creativity, customer inspiration, and a supportive environment for both team members and customers pursuing their creative endeavors.

Company Size: The Michaels Companies operates over 1,300 stores across North America, indicating a large, established retail organization. For operations professionals, this size suggests structured processes, established training programs, and opportunities for advancement within a significant corporate framework. It also implies a need for robust operational systems to manage inventory, sales, and customer service across numerous locations.

Founded: Founded in 1973, Michaels has a long history in the retail sector. This longevity points to a stable company with a proven business model, likely possessing well-defined operational procedures and a deep understanding of its market. The company's headquarters in Irving, Texas, anchors its corporate operations.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and individual contributors like the Custom Picture Framer.

• Reporting Structure: The Custom Picture Framer would likely report to a Team Lead or Assistant Store Manager responsible for the framing department and overall store operations.

• Cross-functional Collaboration: This role requires close collaboration with other store associates for customer assistance, inventory management, and Omni-channel fulfillment. There will also be interaction with corporate support functions for training, inventory systems, and policy adherence. Methodology:

• Data Analysis: While not a primary data analysis role, understanding sales trends, inventory levels, and customer feedback is crucial for optimizing framing sales and department performance.

• Workflow Planning: Adhering to and potentially suggesting improvements for framing order processing, production workflows, and customer service interactions.

• Automation and Efficiency: Utilizing store POS systems, inventory management tools, and potentially basic design software to streamline tasks and enhance efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company's long history and large footprint suggest a well-defined operational structure. The emphasis on creativity and customer inspiration likely shapes the team's approach to problem-solving and service delivery.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level (0-2 years) within the retail operations and customer service spectrum. It serves as a foundational position for individuals looking to gain experience in customer engagement, sales, and specialized production within a retail setting. The focus is on executing established processes and delivering excellent customer experiences.

Reporting Structure: The Custom Picture Framer typically reports to a designated Team Lead or a member of the store management team (e.g., Assistant Store Manager), who oversees daily operations, sales performance, and team member development within the store.

Operations Impact: The Custom Picture Framer directly impacts store revenue through custom framing sales and by contributing to overall store sales through customer assistance and merchandising. Their ability to create quality framing solutions and provide excellent customer service influences customer satisfaction, repeat business, and the store's reputation for specialized services.

Growth Opportunities:

• Specialization Advancement: Potential to become a Senior Framer or Framing Specialist, taking on more complex projects or training new team members.

• Retail Management Track: Opportunity to move into roles like Team Lead, Assistant Store Manager, or Store Manager, gaining broader operational and leadership responsibilities.

• Cross-Functional Retail Skills: Develop transferable skills in sales, customer service, inventory management, and visual merchandising applicable to various retail environments.

• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: This role offers a clear pathway for growth within the retail sector, starting with specialized customer service and production and potentially leading to broader operational and management responsibilities. The emphasis is on building foundational retail skills and demonstrating potential for increased responsibility.

🌐 Work Environment

Office Type: This is a customer-facing, on-site role within a public retail store environment. The work will primarily take place on the sales floor and within the dedicated custom framing shop area of the Tualatin store.

Office Location(s): Tualatin, Oregon, specifically at 7705 SW Nyberg St. This location is a standard retail store environment accessible to the local community.

Workspace Context:

• Sales Floor: The workspace includes the main retail sales floor, where customer interaction, product location assistance, and merchandising tasks occur. This area is climate-controlled.

• Framing Shop: A dedicated area equipped with specialized tools and machinery for custom picture framing, including a glass cutter and heat press. This area requires attention to safety protocols.

• Stock Rooms: Some stock room areas may not be climate-controlled, requiring adaptability.

• Collaboration: Opportunities for frequent interaction with customers and fellow team members, fostering a collaborative and service-oriented atmosphere.

Work Schedule: This is a part-time position. The work hours will include nights, weekends, and potentially early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is often a key requirement for part-time roles.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring adaptability to different tasks and areas within the store. The framing shop presents a unique, hands-on production element within the broader retail context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the Tualatin store, focusing on customer service philosophy, problem-solving skills, and retail experience. This is where you'll demonstrate your understanding of the role and company values.

• Skills Assessment (Potential): A practical demonstration or discussion about operating framing equipment, measuring, or handling customer scenarios may occur.

• Final Interview: May involve a conversation with the Store Manager or Assistant Store Manager to discuss fit, availability, and expectations.

Portfolio Review Tips:

• No Formal Portfolio Expected: For this entry-level role, a traditional portfolio is not required. Instead, focus on articulating your experiences verbally.

• Scenario-Based Responses: Be prepared to answer questions like: "How would you handle a customer who is unhappy with their framing order?" or "Describe a time you went above and beyond for a customer."

• Highlight Relevant Skills: When discussing past roles, emphasize customer service, problem-solving, attention to detail, and any experience with sales or production.

• Showcase Enthusiasm: Express genuine interest in custom framing, art, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common customer service challenges, focusing on empathy, active listening, and finding satisfactory solutions.

• Problem-Solving: Think about how you would approach a situation where a framing order has an error or a customer has specific, unusual requests.

• Product Knowledge (Basic): While extensive product knowledge isn't expected initially, showing an eagerness to learn about different framing materials, styles, and techniques will be beneficial.

📝 Enhancement Note: The application process will likely focus on assessing your customer service aptitude, problem-solving skills, and ability to learn specialized tasks. Be ready to draw on past experiences to illustrate these qualities, rather than presenting a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, handling transactions, managing customer accounts, and entering custom framing orders.

• Framing Equipment: Specific machinery used for cutting mats, assembling frames, and potentially heat-pressing. Proficiency will be trained.

• Glass Cutter: A specialized tool for precise glass cutting for picture frames.

• Measuring Tools: Rulers, tape measures, and calipers for accurate project dimensions.

• Basic Computer Software: For email, internal communications, and potentially basic order management or design software.

Analytics & Reporting:

• Sales Reports: Access to daily, weekly, or monthly sales figures for the framing department and overall store performance.

• Inventory Management Systems: Tools used to track stock levels, manage replenishment, and process special orders.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely incorporates basic CRM functionalities to track customer purchases and preferences for framing.

• Order Management Systems: Integrated within the POS or a separate system for tracking custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a strong emphasis on the POS system for sales and order management, and specialized tools for the framing production process. Training will be provided on proprietary equipment and software.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing the customer experience by providing friendly service, expert advice, and high-quality framing solutions. This value is central to building relationships and driving sales.

• Creativity & Inspiration: Fostering an environment where creativity is celebrated, encouraging both team members and customers to explore their artistic potential.

• Quality & Craftsmanship: Upholding high standards in custom framing production, ensuring that each order is meticulously crafted and meets customer expectations.

• Teamwork & Collaboration: Working effectively with fellow team members to support store operations, customer needs, and achieve collective goals.

• Efficiency & Adaptability: Striving for efficient work processes while remaining adaptable to changing customer demands, store needs, and operational procedures.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, are geared towards meeting needs and achieving positive outcomes.

• Supportive Environment: Team members are expected to assist each other, share knowledge, and contribute to a positive and productive atmosphere.

• Process-Oriented: Adherence to established procedures and best practices for framing, sales, and store operations is key, with an openness to feedback for improvement.

📝 Enhancement Note: The company culture likely emphasizes creativity, customer satisfaction, and a collaborative team spirit, all within a structured retail operational framework. Success in this role depends on embracing these values in daily interactions and tasks.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete custom framing orders accurately while also providing immediate attention to walk-in customers and assisting with general store needs.

• Handling Diverse Customer Needs: Adapting to a wide range of customer tastes, budgets, and project complexities for custom framing.

• Learning Specialized Skills: Mastering the operation of framing equipment, precise measuring techniques, and design principles for custom framing.

• Maintaining Quality Standards: Ensuring consistent, high-quality output for all framing projects, especially during busy periods.

• Adapting to Retail Demands: Working flexible hours, including nights and weekends, and managing the physical demands of a retail environment.

Learning & Development Opportunities:

• Framing Expertise: In-depth training on custom framing techniques, materials, and design principles.

• Sales and Customer Engagement: Development of consultative selling skills and advanced customer service techniques.

• Retail Operations: Gaining experience in merchandising, inventory management, POS systems, and Omni-channel processes.

• Career Progression: Opportunities to advance into leadership roles within the store or explore other areas within Michaels.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. The challenges are typical of a hands-on retail position, with clear avenues for skill enhancement and career growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "Describe your approach to customer service. How would you ensure a customer has a positive experience when ordering a custom frame?" (Focus on active listening, empathy, and problem-solving).

• Handling Difficult Situations: "Tell me about a time you dealt with a challenging customer or resolved a customer complaint. What was the outcome?" (Use the STAR method: Situation, Task, Action, Result).

• Attention to Detail: "Why is attention to detail important in custom framing? How do you ensure accuracy in your work?" (Relate to measurements, order specifics, and quality output).

• Teamwork: "How do you contribute to a positive team environment? Describe a time you collaborated effectively with colleagues." (Highlight support, communication, and shared goals).

Company & Culture Questions:

• Interest in Michaels: "Why are you interested in working for Michaels, specifically as a Custom Picture Framer?" (Connect your passion for creativity, crafts, or customer service to the company's mission).

• Understanding of the Role: "What do you understand to be the main responsibilities of a Custom Picture Framer?" (Demonstrate you've read the job description and understand the blend of sales, service, and production).

• Work Availability: Be prepared to discuss your availability, especially regarding nights, weekends, and holidays, as this is crucial for a part-time retail role.

Portfolio Presentation Strategy:

• Verbal Examples: Instead of a physical portfolio, prepare concise stories from your past experiences that highlight your skills in customer service, problem-solving, attention to detail, and any sales achievements.

• Showcase Enthusiasm: Clearly articulate your interest in the creative aspects of custom framing and your desire to help customers.

• Demonstrate Learning Aptitude: Express your willingness to learn the specific framing equipment and processes.

📝 Enhancement Note: Interview preparation should focus on articulating your customer service skills, problem-solving abilities, and enthusiasm for the role and company. Use concrete examples from past experiences to support your answers.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools or production. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "POS."

• Prepare Verbal Examples: For the interview, have 2-3 specific examples ready that demonstrate your customer service skills, problem-solving abilities, and attention to detail, using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' product offerings, company mission ("fuel the joy of creativity and celebration"), and values. Understand their customer base and the importance of custom framing.

• Practice Interview Questions: Rehearse answers to common interview questions, focusing on demonstrating enthusiasm, a strong work ethic, and a customer-centric approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.