Custom Framer PT

📍 Job Overview

Job Title: Custom Framer PT

Company: Michaels Stores

Location: Knoxville, Tennessee, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-27

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focuses on creating memorable custom framing solutions and fostering strong customer relationships.

• Requires active engagement in customer assistance, helping them navigate the store and locate desired products.

• Emphasizes maintaining a safe, clean, and well-organized retail environment for an optimal shopping experience.

• Involves operational tasks such as operating framing equipment, handling transactions, and supporting inventory management.

📝 Enhancement Note: This role is situated within a retail environment, specifically focusing on the custom framing department. While not a traditional "Revenue Operations" or "Sales Operations" role in the B2B sense, it heavily involves customer-facing sales, service, and operational execution within a retail context. The "PT" designation indicates a part-time position.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized custom framing solutions and design consultations.

• Execute the "Elevated ABC Deliver" methodology to enhance customer engagement and drive sales and production targets for custom framing orders.

• Ensure the high-quality and timely completion of all custom framing orders, adhering to production standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including adherence to SISO (Single Item, Single Order) and Directed Replenishment strategies.

• Deliver exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and fully stocked store.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational consistency.

• Actively participate in and support shrink and safety programs to maintain a secure and hazard-free workplace.

• Foster a positive and respectful work environment, demonstrating commitment to company values and acting as a role model.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register accurately and efficiently, executing cash handling procedures to company standards.

• Acknowledge customers promptly, assist with product location, and offer tailored solutions to meet their needs.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss. "SISO" and "Directed Replenishment" are inventory management terms relevant to retail operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially design software.

• Basic measuring skills essential for accurate custom framing.

• Ability to operate framing equipment safely and effectively.

• Ability to operate a glass cutter and a heat press. Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer interaction.

• Proven experience in selling products and/or services, with a track record of meeting sales goals.

• Experience in art handling or a related creative field would be beneficial.

📝 Enhancement Note: The required skills are fundamental for operating within a custom framing environment. The preferred skills indicate a desire for candidates who can quickly contribute to sales and customer engagement, aligning with the company's focus on building customer relationships and driving revenue.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experience in their resume or during interviews.

• Showcase examples of successful customer interactions, problem-solving within a retail setting, or instances where you've contributed to sales or operational efficiency.

• Demonstrate understanding of customer service processes and how to effectively meet customer needs within a retail framework. Process Documentation:

• Familiarity with Standard Operating Procedures (SOPs) is crucial, as adherence is a key responsibility.

• Understanding of basic inventory management processes (e.g., stocking, replenishment) is beneficial.

• Ability to follow established workflows for order processing, production, and customer transactions.

📝 Enhancement Note: For this entry-level retail position, the emphasis is less on a formal "operations portfolio" and more on demonstrating practical skills and a customer-centric approach through resume and interview discussions. Candidates should be prepared to speak about their experience with retail processes and customer service.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is likely to be at or near the local minimum wage for Knoxville, Tennessee. Based on current market data for similar roles in Knoxville, TN, an estimated hourly range would be $11.00 - $15.00 per hour.

Benefits:

• 401(k) with employer match (eligibility requirements may apply)

• Employee Assistance Program

• Medical coverage (eligibility requirements may apply)

• Dental coverage (eligibility requirements may apply)

• Vision coverage (eligibility requirements may apply)

• Telemedicine services

• Flexible spending accounts (eligibility requirements may apply)

• Commuter benefits (eligibility requirements may apply)

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products and partner discount programs.

Working Hours: This is a part-time position. While the standard full-time work week is 40 hours, actual hours for this role will be less and will vary based on business needs. This role requires availability to work nights, weekends, and early mornings as dictated by store operational requirements.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar part-time retail positions in Knoxville, TN, considering the listed experience level and job responsibilities. Specific benefit eligibility will depend on the number of hours worked and other company policies. The working hours emphasize flexibility and availability during peak retail times.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, providing a wide range of supplies for arts, crafts, and home decor.

Company Size: Over 1,300 stores in North America. This indicates a large, established retail organization with structured operational processes.

Founded: 1973. Michaels has a long history in the retail sector, suggesting stability and well-developed operational frameworks.

Team Structure:

• The role is part of a store-level team, likely reporting to a store manager or an assistant manager responsible for departments.

• Collaboration will be with fellow store associates, including cashiers, stock associates, and other department specialists.

• Cross-functional collaboration primarily occurs within the store environment to ensure smooth operations and customer service across all departments. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks and customer interactions.

• Focus on sales-driven methodologies like "Elevated ABC Deliver" to enhance customer engagement and achieve targets.

• Application of visual merchandising principles for product presentation and store organization.

• Adherence to safety and loss prevention protocols.

Company Website: http://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is likely centered around creativity, customer service, and operational efficiency within a retail setting. As a large retailer, there's a strong emphasis on standardized processes and a structured approach to sales and customer engagement.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as an entry-level, part-time position within the retail operations framework. It serves as a foundational role for individuals beginning their careers in retail or customer service.

Reporting Structure: The Custom Framer PT will typically report to a Department Lead, Assistant Store Manager, or Store Manager, depending on the store's specific organizational structure.

Operations Impact: While not directly managing large-scale revenue operations, this role significantly impacts store-level revenue through direct sales, upselling custom framing solutions, and enhancing the customer experience, which drives repeat business and loyalty. Efficient operations in the framing department also contribute to profitability by minimizing waste and ensuring timely order fulfillment.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, customer relationship management, and retail operational processes.

• Advancement: Potential to move into roles such as a full-time Custom Framer, Department Specialist, Assistant Manager, or Store Manager within Michaels.

• Cross-Training: Possibility of gaining experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: This role offers a clear entry point into the retail industry with opportunities for skill development and advancement within Michaels' extensive store network. The growth path is typical for retail associates, focusing on mastering core responsibilities and demonstrating leadership potential.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically the Michaels store located at 11348 Parkside Dr, Knoxville, TN.

Office Location(s): Knoxville, TN. The store is situated in a retail area, likely with accessible parking and public transportation options.

Workspace Context:

• The primary workspace includes the retail floor, the custom framing counter/area, and potentially stock rooms and the back of the store for receiving and stocking.

• The framing shop contains specialized equipment like a glass cutter and a heat press, requiring careful operation.

• The environment is generally climate-controlled in public areas, though stock rooms may vary.

• Opportunities for collaboration exist with fellow team members throughout the store.

Work Schedule: This is a part-time role requiring flexibility. Work hours include nights, weekends, and early mornings, aligning with typical retail operating hours and customer traffic patterns. Availability during peak seasons and holidays is expected.

📝 Enhancement Note: The work environment is dynamic and customer-facing, requiring adaptability and a focus on maintaining store standards amidst daily retail operations. The presence of specialized equipment in the frame shop necessitates adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and availability.

• In-Person Interview: A more in-depth interview, potentially with the store manager or department lead, focusing on customer service skills, problem-solving abilities, and familiarity with retail operations.

• Skills Assessment: May include a practical demonstration of basic measuring skills, computer proficiency, or a discussion about handling customer scenarios.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, prepare to discuss specific examples from past experiences that demonstrate:

  • Excellent customer service interactions and problem resolution.
  • Any experience with sales, especially in a consultative capacity (like custom framing).
  • Ability to learn and operate new equipment or processes quickly.
  • Teamwork and collaboration in a previous work environment.

• Be ready to articulate your understanding of custom framing and why you're interested in the role. Challenge Preparation:

• Be prepared for situational questions: "How would you handle an unhappy customer?" or "A customer is unsure about their framing choice; how do you assist them?"

• Understand the importance of safety protocols when operating equipment and handling materials.

• Demonstrate an eagerness to learn and follow company procedures.

📝 Enhancement Note: The interview process for this role is designed to evaluate practical skills, customer service aptitude, and alignment with the retail environment. Candidates should focus on showcasing their ability to learn, adapt, and provide excellent customer experiences.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, handling cash, and managing customer orders.

• Custom Framing Design Software: Likely proprietary software used to design custom frames, estimate costs, and generate order details.

• Framing Equipment: Standard custom framing tools including mat cutters, saws, assembly tools, and a heat press.

• Glass Cutter: For precise cutting of glass or acrylic to fit frames.

Analytics & Reporting:

• While not a data analyst role, basic reporting on sales performance, order volume, and inventory levels may be tracked at the store or department level.

• Understanding of how individual sales contribute to department and store targets. CRM & Automation:

• The POS system and framing software likely have CRM-like functionalities to track customer orders and preferences.

• Automation might be present in order processing or inventory replenishment systems, though direct interaction may be limited for this role.

📝 Enhancement Note: Proficiency in using a POS system and specific custom framing software/equipment is essential. The role requires hands-on interaction with these tools to fulfill customer orders and manage department operations.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging innovative solutions for customer framing needs and maintaining an inspiring store environment.

• Customer Focus: Prioritizing customer satisfaction through personalized service, problem-solving, and building relationships.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Efficiency: Adhering to SOPs, managing time effectively, and ensuring accurate order fulfillment to maintain operational flow.

• Respect: Fostering an inclusive environment where all team members and customers are treated with dignity and respect.

Collaboration Style:

• Encourages open communication and mutual support among store team members.

• Involves cross-training and assisting in different departments as needed to ensure smooth store operations.

• Focuses on shared responsibility for achieving sales targets, maintaining store appearance, and providing excellent customer service.

📝 Enhancement Note: The culture at Michaels emphasizes a creative and customer-centric approach, supported by strong teamwork and adherence to operational standards. Candidates should demonstrate an alignment with these values through their responses and demeanor.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, sales consultations, production tasks, and store maintenance simultaneously.

• Handling Difficult Customers: Effectively de-escalating issues and finding satisfactory solutions for dissatisfied customers within company guidelines.

• Staying Updated on Trends: Keeping abreast of framing styles, art trends, and product offerings to provide relevant advice.

• Physical Demands: The role requires standing for long periods, lifting, and working with specialized equipment, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing design, material selection, and production techniques.

• Sales Acumen: Enhancing consultative selling skills to effectively recommend and close custom framing sales.

• Retail Operations Knowledge: Gaining a comprehensive understanding of retail management, inventory control, and customer service strategies.

• Leadership Potential: Opportunities to take on more responsibility, potentially leading to supervisory or management roles within Michaels.

📝 Enhancement Note: This role presents opportunities to overcome challenges by developing key retail and customer service skills, with a clear pathway for growth within the organization. The emphasis is on practical application and continuous learning within the retail environment.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you would handle a customer who is unhappy with their framing order or a customer who is undecided on their design choices. Prepare specific examples.

• Sales Approach: Explain your understanding of consultative selling and how you would guide a customer through the custom framing process to meet their needs and budget.

• Problem-Solving: Describe a time you encountered a challenge in a previous role (retail or otherwise) and how you resolved it. Focus on efficiency and customer satisfaction.

Company & Culture Questions:

• Research Michaels' mission, values, and their commitment to creativity and customer experience.

• Be prepared to articulate why you are interested in custom framing and working for Michaels specifically.

• Discuss how you contribute to a positive and collaborative team environment. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally "walk through" specific experiences that highlight your relevant skills.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers about past experiences, focusing on achievements and learned lessons.

• Emphasize how your skills and experiences align with the responsibilities and values outlined in the job description.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, sales aptitude, and a proactive, problem-solving attitude. Highlighting past achievements and aligning them with Michaels' culture will be key to success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any mention of art or design, and any experience with specific tools or equipment mentioned in the job description (e.g., measuring, computer skills). Quantify achievements where possible (e.g., "increased sales by X%").

• Portfolio Preparation (Verbal): Mentally prepare to discuss specific examples of customer interactions, sales successes, or problem-solving scenarios using the STAR method. Think about your experience with creative projects or attention to detail.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and recent news. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral and situational questions related to customer service, sales, and teamwork. Be ready to articulate your interest in the custom framing aspect of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---