Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Manhasset, New York, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design / Sales

Date Posted: June 05, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement through expert custom framing solutions, leveraging Elevated ABC Deliver methodology.

• Execute Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

• Maintain a well-merchandised and in-stock store environment, focusing on the ready-made frame department and inventory replenishment.

• Provide exceptional customer service, assisting shoppers with product location and offering solutions.

• Operate the cash register and adhere to strict cash handling standards.

📝 Enhancement Note: While this role is primarily customer-facing and sales-oriented within a retail environment, its focus on "Custom Framing" and "design" implies a need for meticulousness, precision, and an understanding of aesthetic principles that can translate to operations roles requiring detailed process execution and quality control. The emphasis on SOPs and compliance also aligns with operational best practices.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.

• Execute personal designer strategies using Elevated ABC Deliver to build customer relationships and drive Custom Framing sales and production results.

• Complete framing orders with a high degree of quality and within established timelines.

• Maintain the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting customers in locating products and providing solutions.

• Operate the cash register and execute cash handling procedures according to company standards.

• Participate in truck un-load and stocking processes, ensuring adherence to truck standards and budget.

• Support shrink and safety programs through diligent execution of procedures.

• Interact positively and respectfully with colleagues, remaining professional even in challenging situations.

• Assist with Omni channel processes, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales execution, and operational tasks related to store maintenance and inventory management. For an operations professional, the adherence to SOPs, inventory management (Directed Replenishment), and Omni channel support are key transferable skills.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail roles. Specific certifications in design or art are not listed but could be advantageous.

Experience: 0-2 years in a customer-facing role; retail experience is preferred.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory systems.

• Basic measuring skills for accurate custom framing.

• Ability to operate framing equipment safely and effectively.

• Proficiency with a glass cutter.

• Strong customer service and interpersonal skills.

• Cash handling and transaction processing capabilities. Preferred Skills:

• Prior retail experience, particularly in a sales or design-focused capacity.

• Proven experience selling products and/or services to customers.

• Familiarity with design principles or art appreciation.

• Experience with inventory management or merchandising.

📝 Enhancement Note: While the stated requirements are entry-level, the "custom framing" aspect implies a need for attention to detail and precision, which are critical in operations roles. The ability to learn and operate specialized equipment, coupled with basic computer and measuring skills, forms a foundational technical aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase their ability to manage processes and deliver results. This could include:

• Examples of successful customer interactions that led to sales or problem resolution.

• Demonstrations of meticulousness in tasks, such as accurate measurements or order fulfillment.

• Evidence of understanding and applying procedural guidelines (SOPs). Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow established processes, such as:

• Workflow for custom framing order creation, production, and completion.

• Standard operating procedures for cash handling and point-of-sale transactions.

• Merchandising and inventory replenishment processes for the frame department.

📝 Enhancement Note: For an operations-focused role, applicants should frame their experiences around process adherence, efficiency, and customer satisfaction. While this is an entry-level position, demonstrating an understanding of how individual tasks contribute to larger operational goals is key.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. This range reflects an entry-level to early-career position within a major retail organization.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-time schedule, with work hours including nights, weekends, and early mornings. The description implies a standard retail workweek, potentially around 20-30 hours, with flexibility required.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in the New York metropolitan area, reflecting the cost of living and the specialized nature of custom framing services. The benefits package is robust for part-time employees, offering comprehensive support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in this sector, providing a wide range of supplies for creative projects, including custom framing.

Company Size: Large (over 1,300 stores in North America). This indicates a structured corporate environment with established processes and opportunities for growth.

Founded: 1973. With decades of experience, Michaels has a well-defined operational framework and brand presence.

Team Structure:

• The role is situated within a retail store environment, reporting to store management (likely a Store Manager or Assistant Manager, potentially a Framing Department Lead).

• Collaboration is expected with fellow store associates across various departments (e.g., sales floor, stock room).

• Cross-functional interaction may occur with corporate support teams for training or operational guidance. Methodology:

• Emphasis on customer-centric sales approach (Elevated ABC Deliver).

• Strict adherence to Standard Operating Procedures (SOPs) for all tasks.

• Data-driven approach to sales and inventory (Directed Replenishment, SISO).

• Focus on operational efficiency and process compliance.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' established presence signifies a company with robust operational frameworks. For an operations professional, this means a focus on process adherence, efficiency, and customer experience within a structured retail environment. The company's commitment to creativity also suggests a culture that values problem-solving and personalized solutions.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with a specialized function. This role serves as a foundational step in retail operations, focusing on customer interaction, sales, and specific operational tasks within the Custom Framing department.

Reporting Structure: Reports to store management, likely a Framing Department Lead or Store Manager. This provides direct supervision and guidance on operational execution and customer service standards.

Operations Impact: Directly impacts store revenue through custom framing sales and customer satisfaction. Contributes to operational efficiency by maintaining department standards and supporting inventory processes.

Growth Opportunities:

• Skill Development: Advanced training in custom framing techniques, advanced sales strategies, and potentially leadership development within the store.

• Career Progression: Potential to advance to roles such as Framing Department Lead, Assistant Store Manager, or other specialized retail positions within Michaels.

• Cross-Training: Opportunities to learn about other store operations, such as inventory management, visual merchandising, or Omni channel fulfillment.

📝 Enhancement Note: This role offers a clear pathway for growth within retail operations, starting with direct customer engagement and operational execution and progressing to leadership and broader operational responsibilities. The emphasis on sales and process adherence provides a strong foundation for future operations roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the custom framing shop area.

Office Location(s): Manhasset, New York. The specific store location at 1350 Northern Blvd.

Workspace Context:

• The environment is a busy retail store, requiring constant interaction with customers and other team members.

• The framing shop is a specialized area within the store, equipped with tools like a glass cutter and heat press, requiring adherence to safety protocols.

• Climate control is typical for public areas, though stock rooms might vary.

• Opportunities for collaboration exist with other store associates during daily operations, truck unloads, and customer assistance.

Work Schedule: Part-time, requiring flexibility to work nights, weekends, and early mornings. This schedule is typical for retail operations and allows for continuous store coverage.

📝 Enhancement Note: This environment demands adaptability, strong interpersonal skills, and the ability to manage multiple tasks in a dynamic setting. For operations professionals, understanding how to maintain efficiency and customer satisfaction in a high-traffic, on-site environment is crucial.

📄 Application & Portfolio Review Process

Interview Process:

• Typically involves an initial application screening, followed by one or more interviews with store management.

• Interviews will likely assess customer service skills, problem-solving abilities, and understanding of retail operations.

• Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer engagement.

• A practical assessment or demonstration of operating framing equipment might be included. Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss specific examples of:

• How you've handled challenging customer interactions and resolved issues.

• Instances where you've demonstrated attention to detail and accuracy in tasks.

• Your understanding of sales processes and how you drive results.

• Any experience you have with inventory management or maintaining visual standards. Challenge Preparation:

• Be ready to answer situational questions about customer service scenarios, problem-solving, and teamwork.

• Demonstrate an understanding of the importance of following procedures and safety guidelines.

• Articulate your interest in custom framing and contributing to the creative environment at Michaels.

📝 Enhancement Note: For this role, the "portfolio" is more about demonstrating practical skills and customer service aptitude through interview responses and potentially a brief practical test, rather than a formal collection of work. Focus on quantifiable achievements and examples of process adherence.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially basic inventory lookups.

• Custom Framing Software/System: For order entry, design visualization, and pricing calculations.

• Basic Measuring Tools: Tape measures, rulers, etc., for accurate framing dimensions.

• Framing Equipment: Mat cutters, saws, assembly tools, heat presses.

• Glass Cutting Tools. Analytics & Reporting:

• Store-level reporting on sales performance, often accessed through POS systems or internal dashboards.

• Inventory tracking systems for managing stock levels of frames and supplies. CRM & Automation:

• While not a formal CRM, the "Elevated ABC Deliver" methodology suggests a customer-relationship-building approach.

• Omni channel systems for processing online orders for in-store pickup or local delivery.

📝 Enhancement Note: Proficiency with POS systems and specialized framing equipment is essential. An understanding of how these tools integrate with broader retail operations, such as inventory management and sales tracking, is a valuable asset for operations professionals.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service.

• Creativity & Passion: Embracing the joy of creativity and contributing to a vibrant arts and crafts environment.

• Integrity & Respect: Upholding company values, treating colleagues and customers with respect, and acting ethically.

• Efficiency & Compliance: Adhering to SOPs, maintaining high standards of work, and contributing to a safe and organized store.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

Collaboration Style:

• Encourages a supportive and team-oriented atmosphere where associates help each other.

• Requires clear communication and coordination, especially during busy periods, truck unloads, and Omni channel fulfillment.

• Openness to feedback and continuous improvement in processes and customer interactions.

📝 Enhancement Note: The emphasis on creativity and customer service, combined with a strong adherence to operational procedures, defines the culture. For an operations professional, understanding how to foster collaboration while ensuring process integrity is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively engaging customers for custom framing sales while also managing general store duties and ensuring a positive shopping experience for all.

• Technical Skill Acquisition: Mastering the operation of specialized framing equipment and tools, including safety protocols.

• Time Management: Efficiently managing custom framing orders and production timelines alongside other store responsibilities.

• Inventory Management: Maintaining accurate stock levels and ensuring the ready-made frame department is well-merchandised.

Learning & Development Opportunities:

• Custom Framing Expertise: Comprehensive training on design, materials, and production techniques.

• Sales Training: Development in consultative selling and customer relationship management through the "Elevated ABC Deliver" program.

• Retail Operations Fundamentals: Gaining hands-on experience in POS operations, inventory control, and visual merchandising.

• Career Advancement: Potential to move into leadership roles within store management.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a niche area of retail operations, alongside foundational competencies in customer service and sales. Overcoming challenges related to precision, time management, and customer engagement will build a strong operational skill set.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer." (Assesses customer service skills and problem-solving.)

• "How would you handle a situation where a customer is unhappy with a custom framing order?" (Evaluates conflict resolution and process adherence.)

• "What are your strengths regarding attention to detail and accuracy?" (Probes suitability for precise framing work.)

• "How do you prioritize tasks when faced with multiple demands?" (Gauges time management and organizational skills.) Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in Custom Framing?" (Assesses motivation and alignment with company values.)

• "What do you understand about our 'Elevated ABC Deliver' program?" (Tests research and understanding of sales methodology.)

• "How do you contribute to a positive team environment?" (Evaluates collaboration and interpersonal skills.) Portfolio Presentation Strategy:

• Be prepared to discuss specific examples from past roles that demonstrate:

• Your ability to meet sales targets or drive revenue.

• Your experience in customer service and resolving issues.

• Your organizational skills and attention to detail.

• Your ability to follow procedures and safety guidelines.

• If you have any personal projects or experience related to art, design, or crafting, be ready to share them to showcase passion and relevant skills.

📝 Enhancement Note: Interviews will focus on practical application of skills and cultural fit. Emphasize experiences that highlight precision, customer service, sales acumen, and the ability to learn and follow established processes, aligning with operations best practices.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight customer service experience, any sales achievements, and any technical skills (even basic computer or measuring skills). Emphasize your ability to follow procedures and work in a team environment.

• Prepare for interview questions: Practice articulating your customer service approach, problem-solving skills, and attention to detail. Be ready to discuss your interest in Michaels and the custom framing aspect of the role.

• Research Michaels: Familiarize yourself with their products, their mission, and any recent company initiatives to demonstrate genuine interest. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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