Content Designer

📍 Job Overview

Job Title: Content Designer

Company: TEKsystems

Location: Chicago, Illinois, USA

Job Type: CONTRACTOR

Category: Content Design / UX Content

Date Posted: 2026-06-23

Experience Level: 5-10 Years (based on 5 years minimum requirement)

Remote Status: Hybrid

🚀 Role Summary

• This role is centered on crafting clear, concise, and user-centric content within the banking and financial services industry, focusing on enhancing user experience through strategic content design.

• The Content Designer will be instrumental in bridging the gap between complex financial information and accessible user interfaces, ensuring both clarity and compliance.

• Key responsibilities include developing and refining content strategies, collaborating closely with product design and engineering teams, and contributing to the evolution of content standards.

• Success in this role requires a blend of creative storytelling, strategic thinking, and meticulous attention to detail, particularly concerning regulatory and compliance requirements.

📝 Enhancement Note: While the title is "Content Designer," the responsibilities and required skills (UX writing, product designer collaboration, Figma) strongly indicate this is a UX Content Designer or Content Strategist role focused on product and user experience within a regulated industry. The "banking/financial services" industry context is crucial for understanding the complexity and compliance demands of the content.

📈 Primary Responsibilities

• Develop and execute content strategies that align with enterprise-wide content goals and product roadmaps, ensuring consistency across all user touchpoints.

• Translate complex financial concepts, products, and services into simple, actionable, and engaging language for user interfaces, mobile applications, and digital platforms.

• Integrate necessary regulatory and compliance language seamlessly into user-facing content without compromising clarity or user experience.

• Collaborate closely with Product Designers, UX Researchers, Product Managers, legal, and compliance teams to ensure content accuracy, effectiveness, and adherence to brand voice and tone.

• Review and approve content deliverables, confidently defending design decisions, providing constructive feedback, and negotiating with stakeholders to achieve optimal outcomes.

• Participate actively in peer reviews, offering insights and contributing to a culture of continuous improvement, consistency, and quality in content creation.

• Continuously research and evolve content standards, style guides, and best practices to enhance scalability, efficiency, and overall experience quality.

• Contribute to the creation and maintenance of content inventories, audits, and style guides to ensure a unified and effective content ecosystem.

📝 Enhancement Note: The responsibilities emphasize the dual need for user-centric design and strict adherence to regulatory language, which is a hallmark of content roles in the financial services sector. The emphasis on "connecting the dots" and "enterprise-wide content strategy" points to a strategic component beyond just writing.

🎓 Skills & Qualifications

Education:

• While no specific degree is listed, a Bachelor's degree in English, Communications, Journalism, HCI, Design, or a related field is typically preferred for such roles. Experience:

• A minimum of 5 years of professional experience in content strategy, UX writing, content design, or a closely related field.

• Demonstrated experience working collaboratively with product design and cross-functional teams in an agile development environment.

• Proven track record of managing multiple content projects simultaneously, meeting deadlines, and adapting to evolving project requirements. Required Skills:

• Content Strategy & UX Writing: Expertise in developing and implementing content strategies, crafting clear and concise UX copy, and understanding user journeys.

• Figma Proficiency: Demonstrated ability to use Figma for content placement, prototyping, and collaboration with design teams.

• Communication & Stakeholder Management: Exceptional ability to articulate ideas, influence diverse stakeholders, drive alignment, and clearly defend content decisions.

• Storytelling: Strong narrative skills to simplify complex information and create engaging user experiences, while balancing technical and regulatory constraints.

• Agile Methodology: Experience working within agile frameworks, understanding sprints, and adapting to iterative development processes.

• Analytical & Strategic Thinking: Ability to think both tactically and strategically, connecting individual content tasks to broader business objectives and user needs.

Preferred Skills:

• Experience in the banking or financial services industry, with a deep understanding of regulatory and compliance requirements (e.g., FINRA, SEC, GDPR, CCPA).

• Familiarity with content management systems (CMS) and content operations best practices.

• Experience with user research methodologies and incorporating user feedback into content design.

• Knowledge of information architecture principles and their impact on content organization.

• Proficiency with other design and prototyping tools (e.g., Sketch, Adobe XD, InVision).

📝 Enhancement Note: The requirement for 5 years of experience, coupled with the need to work with product designers and manage complex financial content, suggests a mid-level to senior Content Designer role. A strong portfolio is implicitly required given the nature of the work and the explicit mention of "Portfolio required."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A curated portfolio showcasing at least 3-5 robust case studies demonstrating your process from problem identification to solution.

• UX Writing Examples: Clear examples of UX copy for digital products (web, mobile), highlighting your ability to simplify complex information.

• Content Strategy Artifacts: Samples of content strategy documents, such as content audits, style guides, voice and tone guidelines, or content architecture diagrams.

• Figma Integration: Evidence of how you've used Figma to visualize content within designs, collaborate with designers, or create content-specific mockups.

• Impact Metrics: Wherever possible, include quantifiable results or metrics that demonstrate the impact of your content solutions (e.g., improved conversion rates, reduced support inquiries, increased user satisfaction).

Process Documentation:

• Demonstrate a structured approach to content creation, including research, drafting, editing, stakeholder review, and implementation.

• Showcase your ability to document content decisions, rationale, and guidelines for scalability and team consistency.

• Illustrate how you've contributed to or managed a content lifecycle, from ideation through maintenance and retirement.

📝 Enhancement Note: Given the "Portfolio required" notation and the nature of content design, a strong portfolio is non-negotiable. The emphasis should be on demonstrating a strategic, user-centered, and collaborative process, particularly within a regulated context.

💵 Compensation & Benefits

Salary Range:

• $50.00 - $60.00 per hour.

• This rate is for a contractor position, typically paid weekly. Benefits:

• Health & Wellness: Medical, Dental, Vision, Critical Illness, Accident, Hospital coverage, Health Spending Account (HSA).

• Retirement Savings: 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Insurance: Life Insurance (Voluntary Life & AD&D for employee and dependents), Short and Long-Term Disability.

• Additional Perks: Transportation benefits, Employee Assistance Program.

• Time Off: Paid Time Off (PTO), Vacation, or Sick Leave, as per eligibility.

Working Hours:

• 40 hours per week.

• The role is hybrid, requiring 3 days onsite in Downtown Chicago.

📝 Enhancement Note: The salary range is competitive for contract UX Content Designer roles in major metropolitan areas like Chicago, especially with the specified experience level and industry. The benefits listed are typical for contract positions through staffing agencies like TEKsystems.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking / Financial Services. This sector is characterized by high regulatory oversight, a strong emphasis on security, and a need for clear, trustworthy communication.

Company Size: TEKsystems is part of Allegis Group, a large global workforce solutions company with 80,000+ employees and operations in multiple countries, serving over 6,000 clients. The specific client company (implied by the industry) is likely a large financial institution.

Founded: TEKsystems was founded in 1983. The client company's founding date is not specified but is likely a well-established financial institution given the industry.

Team Structure:

• The Content Designer will likely be embedded within a product team, reporting to a UX Lead, Content Lead, or Product Manager.

• They will collaborate extensively with Product Designers, UX Researchers, Product Managers, Engineers, and potentially legal/compliance subject matter experts.

• The role involves cross-functional collaboration, requiring strong interpersonal skills to build consensus and drive alignment across various departments. Methodology:

• The team likely operates within an Agile framework, emphasizing iterative development, continuous feedback, and rapid prototyping.

• Content strategy and design will be data-informed, leveraging user research, analytics, and A/B testing to validate content effectiveness.

• Emphasis on process improvement and scalability, with a focus on evolving content standards and guidelines.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: Operating within the financial services industry means a high degree of scrutiny on content for accuracy, compliance, and brand trust. The culture is likely to be professional, process-oriented, and collaborative, with a strong focus on delivering reliable business outcomes.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level to senior Content Designer, requiring significant experience (5+ years) and the ability to operate independently, manage complex projects, and influence stakeholders. It's not an entry-level position.

Reporting Structure: The Content Designer will likely report into a product or design leadership structure, potentially within a UX or Product organization. They will work closely with product teams but may also have dotted-line reporting to a content strategy lead if one exists within the client organization.

Operations Impact: The Content Designer's impact is crucial for customer acquisition, engagement, and retention. By simplifying complex financial information, they directly influence user comprehension, trust, and the successful completion of key tasks (e.g., account opening, transactions, product inquiries). This directly contributes to business objectives like conversion rates, customer satisfaction, and regulatory compliance, thereby impacting revenue and operational efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in financial services content, UX writing for complex domains, or content strategy for regulated industries.

• Leadership: Transition into a Senior Content Designer, Content Strategist, or even a Content Design Lead role, managing projects or teams.

• Cross-functional Skill Development: Gain deeper insights into product management, UX research, and the intricacies of financial regulations, potentially leading to roles in product marketing or business analysis.

• Agency Experience: Leverage this contract role to build a strong portfolio and network, potentially leading to full-time opportunities or more senior contract roles.

📝 Enhancement Note: This contract role offers a significant opportunity to gain specialized experience in a high-demand industry. The growth path is typically towards more strategic content roles or leadership positions within design or product organizations.

🌐 Work Environment

Office Type: Hybrid work environment.

Office Location(s): The role is based in Downtown Chicago, Illinois. The hybrid model requires 3 days per week onsite.

Workspace Context:

• The Downtown Chicago office likely offers a professional, corporate environment conducive to collaboration.

• Expect access to standard office amenities, meeting rooms, and potentially shared workspaces.

• Collaboration will be a mix of in-person (3 days/week) and remote interactions, requiring proficiency with digital collaboration tools.

• The environment will necessitate a balance between focused individual work (writing, design) and collaborative sessions (workshops, reviews, ideation).

Work Schedule: Standard 40-hour work week. Flexibility may exist within the daily schedule, but the hybrid on-site requirement is fixed.

📝 Enhancement Note: The hybrid nature requires adaptability and strong self-management skills. The on-site days in downtown Chicago are crucial for in-person collaboration, team building, and stakeholder engagement within a corporate financial services setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a TEKsystems recruiter to assess basic qualifications, experience, and alignment with the role and contract terms.

• Hiring Manager/Team Interview: An interview with the hiring manager and potentially key team members (e.g., Product Designer, UX Lead). This will focus on your experience, approach to content design, and understanding of the financial industry.

• Portfolio Review & Presentation: A dedicated session to walk through your portfolio. Be prepared to discuss your process, challenges, solutions, and the impact of your work for specific case studies. This is a critical stage.

• Skills-Based Assessment (Potential): You might be given a small content design exercise or a hypothetical scenario to assess your problem-solving and writing skills under pressure.

• Final Interview/Offer: A final discussion, potentially with higher-level management, before an offer is extended.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase your skills in UX writing, content strategy, and Figma. Prioritize projects within regulated industries if possible.

• Tell a Story: For each case study, clearly outline the problem, your role and process, the challenges faced, your solutions, and the measurable outcomes. Use the STAR method (Situation, Task, Action, Result).

• Showcase Figma: Highlight how you've used Figma for content placement, prototyping, or collaboration. Visuals are key.

• Address Complexity: Be ready to discuss how you handle complex financial concepts and regulatory language.

• Focus on Impact: Quantify results whenever possible. If direct metrics aren't available, discuss qualitative impacts or lessons learned.

• Practice Your Pitch: Rehearse presenting your portfolio to ensure a smooth, confident, and concise walkthrough.

Challenge Preparation:

• Content Exercise: If given a task, focus on clarity, conciseness, and adherence to any provided constraints (e.g., character limits, regulatory mentions). Think about the user's goal.

• Scenario-Based Questions: Prepare answers for questions like: "How would you simplify X financial concept for a new user?" or "How do you balance user needs with compliance requirements?"

• Stakeholder Management: Be ready to discuss how you've managed disagreements or secured buy-in from stakeholders with differing priorities.

📝 Enhancement Note: The portfolio review is the most critical part of the application process for this role. Candidates must be able to articulate their thought process and demonstrate tangible results.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for content placement, design collaboration, and prototyping. Candidates must be proficient.

• Microsoft Office Suite/Google Workspace: For general document creation, spreadsheets, and presentations (Word, Excel, PowerPoint, Docs, Sheets, Slides).

Analytics & Reporting:

• Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) to understand content performance and user behavior is beneficial.

• Experience with A/B testing platforms to measure content effectiveness. CRM & Automation:

• While not core to the role, understanding how content fits into the customer journey, potentially influenced by CRM data, is a plus.

• Familiarity with project management tools (e.g., Jira, Asana, Trello) for agile workflow management.

📝 Enhancement Note: Figma proficiency is a hard requirement. While other tools are beneficial, the core need is for design tool integration and content creation/strategy capabilities.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user's needs through clear and effective communication.

• Accuracy & Compliance: Upholding the highest standards for content accuracy, especially in a regulated industry, ensuring all communications meet legal and compliance requirements.

• Collaboration: A belief in the power of teamwork, open communication, and constructive feedback to achieve shared goals.

• Efficiency & Scalability: Striving for streamlined processes and reusable content solutions that can be scaled across the organization.

• Adaptability: Embracing change and demonstrating flexibility in a fast-paced, evolving environment.

Collaboration Style:

• Cross-functional Integration: Actively seeking opportunities to collaborate with designers, product managers, engineers, and subject matter experts to ensure content is integrated holistically into products and services.

• Iterative Feedback: Openness to receiving and providing feedback through peer reviews, design critiques, and user testing sessions.

• Consensus Building: Proactive in engaging stakeholders, understanding their perspectives, and working towards mutually agreeable solutions that prioritize user experience and business objectives.

📝 Enhancement Note: The culture likely values professionalism, data-driven decision-making, and a balance between innovation and rigorous adherence to industry standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Regulatory Constraints: The primary challenge will be simplifying complex financial information while ensuring all legal and compliance requirements are met. This requires creative problem-solving and strong negotiation skills.

• Navigating Stakeholder Priorities: Aligning diverse stakeholders (e.g., product, legal, marketing, compliance) who may have conflicting priorities or interpretations of content needs.

• Adapting to Evolving Financial Landscape: Staying current with changes in financial regulations, market trends, and user expectations within the banking sector.

• Maintaining Consistency Across a Large Organization: Ensuring a unified voice and consistent content experience across numerous products and platforms within a large financial institution.

Learning & Development Opportunities:

• Industry Expertise: Gain in-depth knowledge of the banking and financial services industry, including its specific content challenges and regulatory frameworks.

• Advanced UX Content Skills: Hone skills in complex domain content, information architecture, and strategic content planning.

• Cross-functional Collaboration: Develop stronger relationships and understanding with product design, engineering, and legal/compliance teams.

• Portfolio Enhancement: Build a robust portfolio with impactful case studies from a high-profile client in the financial sector.

📝 Enhancement Note: This role is an excellent opportunity to tackle complex content challenges in a highly regulated and impactful industry, offering significant professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for creating content for a new feature in a financial product. How do you ensure it's user-friendly and compliant?"

• "How do you approach simplifying complex financial jargon for a non-expert audience?"

• "Walk us through a time you had to advocate for a content decision that faced resistance from stakeholders. What was the outcome?"

• "How do you ensure consistency in content across multiple products or platforms within an organization?"

• "Describe your experience using Figma for content design and collaboration." Company & Culture Questions:

• "What do you know about TEKsystems and the financial services industry?"

• "How do you adapt to a fast-paced, evolving work environment?"

• "How do you prefer to collaborate with product designers and other team members?"

• "What are your thoughts on data-driven content decisions versus intuition?" Portfolio Presentation Strategy:

• Structure: For each case study, clearly define the problem, your specific role, the process you followed, the challenges encountered, the solutions you implemented, and the results achieved.

• Visuals: Use screenshots, mockups, and Figma examples to illustrate your work. Show the "before and after" if applicable.

• Storytelling: Frame your projects as compelling narratives that highlight your problem-solving abilities and impact.

• Conciseness: Be mindful of time. Practice delivering your presentation efficiently, focusing on the most critical aspects of each project.

• Q&A: Be prepared to answer detailed questions about your design decisions, rationale, and any metrics presented.

📝 Enhancement Note: Expect questions that probe your understanding of UX principles, content strategy, regulatory awareness, and collaborative capabilities. The portfolio presentation is your primary opportunity to showcase your skills and thought process.

📌 Application Steps

To apply for this operations position:

• Submit your application through the TEKsystems careers portal via the provided URL.

• Portfolio Preparation: Ensure your portfolio is up-to-date, well-organized, and showcases 3-5 relevant projects. Prioritize those demonstrating UX writing, content strategy, Figma usage, and experience with complex or regulated information.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "Content Designer," "UX Writing," "Content Strategy," "Figma," "Financial Services," "Regulatory Compliance," and "Stakeholder Management." Quantify achievements where possible.

• Interview Practice: Prepare to discuss your portfolio in detail, practice answering common UX content and behavioral interview questions, and be ready to articulate your approach to the unique challenges of content design in the financial sector.

• Company Research: Familiarize yourself with TEKsystems and gain an understanding of the banking/financial services industry context to better tailor your responses and demonstrate your interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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