Content Designer

📍 Job Overview

Job Title: Content Designer

Company: Methods Business and Digital Technology

Location: Newcastle upon Tyne, England, United Kingdom

Job Type: Full-time

Category: Digital Transformation & Content Operations

Date Posted: July 30, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and deliver clear, accessible, and user-centric content for public-facing and internal digital services, aligning with GDS guidelines and WCAG 2.2 standards.

• Collaborate within multidisciplinary Agile teams to solve complex problems, understand user needs through research and analytics, and contribute to service and product design.

• Champion inclusive content design practices, style guides, and best practices across projects and within communities of practice.

• Manage client and stakeholder relationships, effectively communicating the value and application of content design to achieve project goals and drive digital transformation.

• Utilize analytical and problem-solving skills to challenge assumptions, guide content strategy, and ensure content effectively meets identified user needs.

📝 Enhancement Note: This role is centered around content operations within a digital transformation consultancy. The emphasis on Agile, GDS guidelines, and user-centered design indicates a focus on efficient, user-friendly content delivery for government and public sector clients, with potential expansion into the private sector. The "mid-level" designation suggests a need for independent contribution and some guidance of junior team members or stakeholders.

📈 Primary Responsibilities

• Develop usable and accessible content that adheres to WCAG 2.2 accessibility guidelines and internal style guides.

• Actively participate in multidisciplinary Agile teams, contributing to problem-solving and decision-making throughout the product and service lifecycle.

• Manage rapidly changing deadlines, workloads, and project goals in a dynamic consultancy environment.

• Design and iterate on digital products, services, and websites based on user needs identified through research and analytics.

• Champion and implement user-centered design (UCD) practices for both public-facing citizen services and internal business applications.

• Promote and embed inclusive approaches and styles in all content design activities, ensuring content resonates with diverse user groups.

• Analyze user research findings, analytics data, and stakeholder feedback to understand user needs and inform content decisions.

• Apply analytical and problem-solving skills to challenge assumptions, identify root causes of content issues, and propose effective solutions.

• Contribute to and maintain style guides, ensuring consistency and quality across all content outputs.

• Participate actively in communities of practice to share knowledge, learn from peers, and contribute to the advancement of content design within Methods and the broader industry.

• Establish and manage strong relationships with clients and internal stakeholders, effectively communicating project progress, content strategies, and recommendations.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on content creation, strategic input within Agile frameworks, and client-facing consultancy. The emphasis on "solving problems," "challenging assumptions," and "championing" content design indicates a proactive and influential role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in communication, English, journalism, UX, or a related field would be beneficial. Equivalent practical experience will be highly valued.

Experience: Proven experience as a Content Designer or in a similar content-focused role, ideally within a consultancy, digital agency, or public sector environment. Experience demonstrating the ability to deliver impactful content solutions for complex digital services.

Required Skills:

• Practical experience and a solid understanding of Agile methodologies (Scrum, Kanban).

• Strong written and verbal communication skills, with the ability to articulate complex ideas clearly.

• Excellent stakeholder management skills, with experience in building and maintaining productive client relationships.

• Knowledge and understanding of GDS (Government Digital Service) guidelines and service standards.

• Proven ability to make complicated information easy to understand for diverse audiences.

• Experience working collaboratively within multidisciplinary Agile teams (e.g., with UX designers, user researchers, product owners, delivery managers, developers).

• A good understanding of the user research process and how to contribute to research activities.

• The skill to apply content strategy to user-centered design work.

• Experience designing accessible, inclusive content that meets WCAG 2.2 accessibility guidelines.

• The ability to use data and user insight to plan, manage, and review content effectively.

• Experience of using a Content Management System (CMS).

• Good consultancy skills, including managing stakeholders and guiding colleagues on content design best practices.

• The ability to champion content design principles and Agile methodologies within teams and organizations. Preferred Skills:

• Experience contributing to and maintaining style guides.

• Experience sharing work through peer reviews, content critiques, show and tells, and meetups.

• Proficient in using analytics tools to inform content decisions.

• Experience in the public sector, particularly with central government departments or agencies.

• Experience with content modeling and information architecture principles.

📝 Enhancement Note: The required skills emphasize a blend of technical content expertise, collaborative working, and consultancy acumen. The preference for GDS and WCAG standards points to a specific niche within government digital transformation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse projects demonstrating your content design process and impact.

• Include case studies that clearly articulate the user problem, your approach, the content solutions implemented, and measurable outcomes.

• Highlight examples of content designed for accessibility (WCAG 2.2) and inclusivity.

• Demonstrate experience with user research integration, analytics data utilization, and content strategy application.

• Provide evidence of collaboration within multidisciplinary Agile teams. Process Documentation:

• Clearly outline your approach to understanding user needs, including how you leverage user research and data analytics.

• Detail your methodology for content creation, editing, and governance, including adherence to style guides and accessibility standards.

• Illustrate your process for working within Agile sprints, including content planning, delivery, and iteration.

• Showcase how you manage stakeholder feedback and incorporate it into content revisions.

📝 Enhancement Note: A strong portfolio is critical for this role, as it serves as tangible proof of the candidate's ability to translate theory into practice within complex project environments. The focus on process and outcomes is key for a consultancy role.

💵 Compensation & Benefits

Salary Range: £40,000 - £55,000 per annum.

Benefits:

• Autonomy: Freedom to develop and grow your skills and experience in exciting project work.

• Learning & Development: Access to LinkedIn Learning, a management development programme, and dedicated training opportunities.

• Wellness: 24/7 confidential employee assistance programme for support.

• Flexible Working: Options for home working and part-time arrangements to support work-life balance.

• Social Engagement: Regular social events including office parties, breakfast Tuesdays, monthly pizza Thursdays, and "Thirsty Thursdays."

• Charitable Commitment: Opportunities to contribute to charitable causes.

• Time Off: 25 days of annual leave per year, plus bank holidays, with the option to buy an additional 5 days annually.

• Volunteering: 2 paid days per year for volunteering in local communities or charitable organizations.

• Pension: Salary Exchange Scheme with a 4% employer contribution and 5% employee contribution.

• Life Assurance: Coverage of 4 times base salary.

• Private Medical Insurance: Non-cont