Business Analyst (UX)

📍 Job Overview

Job Title: Business Analyst (UX)

Company: Kaseya Careers

Location: Medellin, Colombia

Job Type: Full-Time

Category: UX Design / Business Analysis (Professional Services)

Date Posted: 2026-05-26T17:47:51

Experience Level: Mid-Level (3+ years)

Remote Status: On-site

🚀 Role Summary

• This role serves as a crucial liaison within the Professional Services team, translating complex business needs into actionable UX designs for Kaseya's IT Complete suite.

• You will be responsible for the end-to-end UX design process, from initial requirements gathering with clients to creating detailed wireframes and prototypes in Figma.

• The position demands a strong blend of business analysis acumen and user-centered design principles to ensure solutions align with customer objectives and are effectively implemented by development teams.

• Success in this role hinges on delivering high-fidelity designs that act as the definitive guide for engineering, minimizing iteration and maximizing successful product delivery.

📝 Enhancement Note: This role is situated within Professional Services, indicating a client-facing component where direct customer interaction and solution delivery are paramount. The focus on "IT Complete suite" implies working with a suite of integrated IT management and cybersecurity products.

📈 Primary Responsibilities

• Lead discovery sessions with external customers and internal stakeholders to meticulously identify, analyze, and document both functional and non-functional business requirements.

• Deeply understand the client's unique business context, operational workflows, critical pain points, and strategic objectives to ensure UX solutions are precisely aligned with their needs and desired outcomes.

• Develop and maintain comprehensive documentation, including detailed business requirements, well-defined user stories, clear acceptance criteria, and logical process flow diagrams.

• Translate raw data insights and analytics findings into actionable, data-driven recommendations that directly contribute to product improvements and the optimization of existing client implementations.

• Transform validated business requirements into compelling storyboards, intuitive wireframes, clear user flows, and high-fidelity interactive prototypes utilizing Figma.

• Design user-centered interfaces that are not only intuitive and aesthetically pleasing but also enable development teams to implement requirements accurately and efficiently from the first iteration.

• Create, manage, and evolve a reusable component library and a robust design system that is consistently aligned with Kaseya’s established brand guidelines and design standards.

• Conduct thorough usability reviews and actively incorporate feedback loops from stakeholders and end-users to refine designs and ensure optimal user experience.

• Collaborate closely with stakeholders, product managers, software developers, and support teams to drive project progress and ensure seamless integration of UX solutions.

• Actively participate in design reviews and cross-functional workshops to guarantee strong alignment between UX design intentions and development execution.

• Articulate and present design proposals effectively to customers and stakeholders, clearly explaining the rationale behind design decisions and their expected positive outcomes.

• Proactively identify opportunities for UX enhancements within the existing product suite and propose data-driven improvements to elevate the user experience.

• Provide critical UX expertise during project scope definition and effort allocation to support accurate project planning and resource management.

• Establish and promote best practices, standardized templates, and comprehensive design standards to mature and elevate UX capabilities across the organization.

• Monitor the delivery of design-related project tasks, ensuring on-time completion and adherence to key project performance indicators (KPIs).

• Cultivate and maintain strong, trust-based customer relationships by serving as a dedicated and knowledgeable UX advisor throughout the entire project lifecycle.

📝 Enhancement Note: The responsibilities highlight a hybrid role blending Business Analysis with UX Design, emphasizing client interaction and solution delivery within a professional services context. The mention of "IT Complete suite" suggests the need for understanding complex, integrated software platforms.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, Business Administration, or a related field, or equivalent practical experience.

Experience: Minimum of 3 years of progressive experience in User Experience (UX) Design, UX Research, or a combined Business Analysis and UX role, preferably within a professional services or client-facing environment.

Required Skills:

• Advanced proficiency in Figma, including complex prototyping, component creation, auto-layout functionalities, and the development/management of design systems.

• Demonstrated ability to effectively elicit, analyze, and document detailed business requirements from diverse stakeholders.

• Proven experience in translating business requirements into comprehensive design artifacts such as user stories, wireframes, and prototypes.

• Hands-on experience with user research methodologies, conducting usability testing sessions, and performing heuristic evaluations to identify usability issues.

• Strong capability to synthesize data and analytics findings into concrete UX improvements and actionable design recommendations.

• Excellent English communication skills, with a minimum proficiency level of B1+, enabling clear and effective interaction with international teams and clients.

Preferred Skills:

• Prior experience working with B2B SaaS platforms, IT management software, or complex enterprise software solutions.

• Foundational knowledge of HTML, CSS, and JavaScript to facilitate effective developer handoffs and ensure design feasibility.

• A strong portfolio that clearly demonstrates end-to-end UX project lifecycle experience, showcasing problem-solving skills and design outcomes.

• Familiarity with analytics tools such as Hotjar, Google Analytics, or Mixpanel for user behavior analysis and data-informed design decisions.

📝 Enhancement Note: The requirement for advanced Figma proficiency and a portfolio are critical for this role. Experience in B2B SaaS and IT management is highly valued due to Kaseya's product domain. The B1+ English proficiency requirement is standard for roles with significant international client interaction.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX design projects, detailing your process from initial discovery to final delivered solution.

• Case studies that clearly articulate the business problem, your analytical approach, the UX solutions proposed, and the measurable impact on client objectives or Kaseya's IT Complete suite.

• Demonstrations of your ability to translate complex business requirements into intuitive user flows, wireframes, and high-fidelity prototypes.

• Evidence of your experience in creating and maintaining design systems, component libraries, and ensuring brand consistency across projects.

Process Documentation:

• Proficiency in documenting detailed business requirements, user stories, and acceptance criteria that serve as a clear guide for development teams.

• Experience in developing and maintaining process flow diagrams to illustrate current and future state workflows.

• Ability to document UX design rationale, component specifications, and design system guidelines for clear developer handoffs and ongoing maintenance.

• Skills in documenting usability testing findings and incorporating feedback into iterative design improvements.

📝 Enhancement Note: A portfolio is explicitly requested and will be a critical component of the evaluation process. It should highlight the candidate's ability to bridge business analysis with UX design and demonstrate impact within a B2B SaaS or enterprise software context.

💵 Compensation & Benefits

Salary Range: Based on the location (Medellin, Colombia), experience level (Mid-Level, 3+ years), and the specialized nature of the UX/Business Analyst role within a global tech company like Kaseya, a competitive salary range is estimated to be between COP $65,000,000 and COP $95,000,000 annually. This range reflects local market conditions, the demand for skilled UX professionals, and the responsibilities associated with client-facing professional services.

Benefits:

• Comprehensive health insurance coverage, potentially including medical, dental, and vision plans.

• Paid time off (PTO), including vacation days, sick leave, and public holidays.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Access to Kaseya's suite of IT management and cybersecurity software for personal and professional use.

• Potential for performance-based bonuses or incentives.

• Contribution to local social security and mandatory benefits as per Colombian labor law.

• Collaborative and innovative work environment within a growing global company.

Working Hours: The standard working hours for this on-site role are expected to be 40 hours per week, typically aligned with local business hours in Medellin, Colombia (e.g., Monday to Friday, 8:00 AM to 5:00 PM, with a lunch break). Flexibility may be required to accommodate client needs or project deadlines.

📝 Enhancement Note: Salary range is an estimate based on typical mid-level UX/BA roles in Medellin, Colombia, considering the tech industry and the company's international presence. Benefits are standard for a full-time role in this sector and region, with specific details to be confirmed by Kaseya.

🎯 Team & Company Context

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