Building & Design Consultant - Wilson Homes

📍 Job Overview

Job Title: Building & Design Consultant

Company: Wilson Homes (part of NEX Building Group)

Location: Hobart, Tasmania, Australia

Job Type: Full-Time

Category: Sales & Customer Experience (Construction/Residential Building)

Date Posted: 28 July 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Engage prospective clients at display centers to understand their home-building needs and budget qualifications.

• Guide customers through the intricate sales and design process, ensuring a seamless and positive home-buying journey.

• Manage a dynamic pipeline of potential purchasers, fostering relationships and providing consistent value.

• Deliver exceptional customer service by addressing inquiries and facilitating informed decision-making.

• Collaborate closely with the Sales Manager and wider Wilson Homes team to achieve sales targets and enhance customer satisfaction.

📝 Enhancement Note: This role is positioned within the Sales team, with a primary focus on customer engagement and sales pipeline management within the residential construction sector. The emphasis is on creating an exceptional customer experience during a significant life event – purchasing a new home.

📈 Primary Responsibilities

• Client Engagement & Qualification: Actively engage with prospective customers visiting the display center, initiating conversations and building rapport.

• Needs Assessment: Diligently qualify customers by understanding their budget constraints, desired design aesthetics, and lifestyle requirements for their new home.

• Sales & Design Process Management: Progress clients effectively through the initial sales stages and into the detailed design and selection phases.

• Relationship Building: Evaluate and connect with clients rapidly, demonstrating empathy and a clear understanding of their unique needs and aspirations.

• Pipeline Management: Proactively manage a portfolio of prospective purchasers at various stages of their decision-making journey, ensuring consistent and valuable engagement.

• Customer Service Excellence: Provide outstanding customer service by promptly answering questions, offering solutions, and supporting clients to make informed and confident decisions.

• Product Knowledge: Maintain a comprehensive understanding of Wilson Homes' product offerings, design options, and construction processes to effectively advise clients.

• Sales Target Achievement: Contribute to individual and team sales targets through effective client management and conversion strategies.

• Display Centre Representation: Serve as a professional and knowledgeable representative of Wilson Homes within the display center environment.

📝 Enhancement Note: The responsibilities highlight a blend of sales acumen, customer service excellence, and project management within the context of residential building. The role requires proactive engagement, detailed qualification, and consistent follow-up to guide clients from initial interest to sale.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a background in sales, marketing, interior design, or a related field is highly beneficial.

Experience: 2-5 years of experience in a client-facing sales role, preferably within the property, construction, or a related industry. Experience in a display home or showroom environment is advantageous.

Required Skills:

• Sales Acumen: Proven ability to engage, qualify, and close sales, with a focus on consultative selling.

• Exceptional Communication: Strong verbal and written communication skills, with the ability to articulate complex information clearly and persuasively.

• Interpersonal Skills: Highly outgoing, confident, and engaging personality with a natural ability to build rapport and trust with diverse clients.

• Customer Service Orientation: A genuine passion for working with and helping people achieve their goals, delivering an outstanding customer experience.

• Pipeline Management: Proficiency in managing a sales pipeline, tracking leads, and nurturing prospects through various stages of the sales cycle.

• Budget Qualification: Skill in assessing client budgets and aligning them with available product and design options.

• Design Aptitude: An understanding of design principles and the ability to help clients visualize and select design elements for their homes.

• Ambition & Drive: A highly ambitious mindset focused on achieving and exceeding sales results.

• Weekend Availability: Flexibility to work 5 days a week, including weekends, which are critical for display center operations.

Preferred Skills:

• CRM Proficiency: Experience using Customer Relationship Management (CRM) systems for lead tracking and client management.

• Negotiation Skills: Ability to negotiate terms and manage client expectations effectively.

• Problem-Solving: Capacity to identify and resolve customer concerns or challenges promptly and professionally.

• Presentation Skills: Confidence in presenting design options and sales proposals to clients.

• Industry Knowledge: Familiarity with the residential building process and Tasmanian housing market.

📝 Enhancement Note: The qualifications emphasize soft skills such as communication, personality, and a passion for customer service, alongside core sales competencies. While formal education isn't specified, practical experience and a results-driven attitude are paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Examples of successful client engagements, detailing how needs were assessed, solutions were proposed, and sales were closed.

• Customer Journey Mapping: Demonstrations of how you have guided clients through complex purchase or sales processes, highlighting key touchpoints and communication strategies.

• Lead Qualification Frameworks: Examples of how you have effectively qualified leads based on budget, needs, and timeline.

• Performance Metrics: Evidence of achieving sales targets, pipeline growth, or customer satisfaction metrics from previous roles.

Process Documentation:

• Sales Process Flow: Ability to articulate and potentially document a structured approach to client engagement, qualification, design consultation, and sales closure.

• Customer Communication Protocols: Understanding of best practices for regular and value-added communication with prospects throughout their journey.

• Performance Analysis: Capability to analyze personal sales performance, identify areas for improvement, and adapt strategies accordingly.

📝 Enhancement Note: While a formal portfolio might not be explicitly requested, candidates are advised to prepare examples and case studies demonstrating their sales process, customer engagement strategies, and ability to manage a pipeline and achieve results. This is crucial for showcasing practical application of skills during interviews.

💵 Compensation & Benefits

Salary Range: While not explicitly stated, the description mentions "Competitive Salary + incentive payments." Based on industry benchmarks for a mid-level Sales Consultant in residential construction in Hobart, Tasmania, a base salary might range from AUD $60,000 to $80,000 per annum, with significant potential for incentive payments based on sales performance.

Benefits:

• Discount on building a home with any of their building brands (after a qualifying period).

• Income protection insurance (100% funded by NEX, covering up to 2 years at 75% of base salary).

• Purchased leave – opportunity to apply for up to 2 weeks of extra leave annually.

• Paid Parental leave: 12 weeks for the primary carer and 4 weeks for the secondary carer.

• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance, and more.

• AIA Vitality health and wellbeing program.

• Genuine focus on diversity and inclusion, including Women in Construction Program and annual Building Inclusivity Awards.

• Employee Assistance Program (EAP) for mental, financial, and physical wellbeing support.

• A comprehensive catalogue of online learning and ongoing professional development programs.

• NAWIC and HIA corporate membership.

Working Hours: Standard full-time hours, requiring availability 5 days a week, including weekends, to cover display center operating hours. This typically translates to approximately 40 hours per week, with potential for flexibility around display center opening times.

📝 Enhancement Note: The compensation structure includes a base salary plus incentives, common in sales roles. The benefits package is extensive and reflects a strong commitment to employee wellbeing and development, positioning NEX Building Group as an employer of choice. Salary estimate is based on typical market rates for similar roles in Australia.

🎯 Team & Company Context

🏢 Company Culture

Industry: Residential Home Building & Construction. Wilson Homes is a leading new home builder in Tasmania, operating under the umbrella of NEX Building Group, a larger national network.

Company Size: NEX Building Group is a significant entity, employing over 1300 people across Australia. Wilson Homes is a key part of this group, focusing specifically on the Tasmanian market. This provides the stability of a large organization with potentially a more localized, community-focused feel for the Wilson Homes team.

Founded: Wilson Homes has been building homes in Tasmania for over 35 years. NEX Building Group was founded in 1987. This history indicates established expertise, market presence, and a long-term commitment to the industry.

Team Structure:

• Reporting: The Building and Design Consultant reports to the Sales Manager.

• Department: This role is part of the Wilson Homes Sales Team.

• Collaboration: Expect close collaboration with other sales consultants, design teams, construction managers, and potentially marketing personnel. The company culture emphasizes "better together," suggesting a collaborative environment.

Methodology:

• Customer-Centric Approach: The core methodology revolves around providing an exceptional customer experience throughout the home-buying journey.

• Sales Process Excellence: A structured approach to engaging, qualifying, designing, and closing sales is fundamental.

• Continuous Improvement: The company's history and affiliation with NEX Building Group suggest a drive for innovation, growth, and improving processes.

• Values-Driven: The company operates on core values: Better Together, Be Accountable, People Matter, and Think Bigger.

Company Website: https://www.wilsonhomes.com.au/, https://www.nexbg.com.au/

📝 Enhancement Note: The company culture is a blend of local Tasmanian identity (Wilson Homes) and national corporate strength (NEX Building Group). The emphasis on values, customer experience, and continuous improvement suggests a professional yet supportive work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Sales and Customer Experience professional within the residential building sector. It is a client-facing role focused on driving sales and ensuring customer satisfaction during a significant purchase.

Reporting Structure: The Building and Design Consultant reports directly to the Sales Manager. This provides a clear line of management and mentorship, offering opportunities to learn advanced sales techniques and market insights.

Operations Impact: While not a traditional "operations" role in terms of process optimization, this position has a critical impact on the company's revenue generation and brand reputation. Successful consultants directly contribute to sales figures and foster positive customer relationships, which can lead to referrals and repeat business. The quality of the customer experience provided by these consultants is vital for Wilson Homes' market standing.

Growth Opportunities:

• Sales Specialization: Potential to progress into senior sales roles, such as Senior Building and Design Consultant, or Sales Team Leader.

• Sales Management: Advancement into Sales Management positions, overseeing a team of consultants and contributing to sales strategy.

• Broader GTM Roles: With experience, potential to move into related Go-To-Market roles within NEX Building Group, such as Business Development or Marketing within the construction sector.

• Product Development: Opportunities to provide valuable market feedback that can influence future home designs and product offerings.

• Professional Development: Access to a "huge catalogue of online learning and ongoing professional development programs" is a significant growth avenue, allowing for skill enhancement in sales, communication, and industry knowledge.

📝 Enhancement Note: The growth path is clearly defined within sales, with opportunities to advance to leadership or leverage experience into broader GTM functions within the larger NEX Building Group. The emphasis on continuous learning is a key factor for career progression.

🌐 Work Environment

Office Type: The primary work environment is the Wilson Homes display center, which is a modern, customer-facing showroom designed to showcase the company's home designs and building capabilities. This is an on-site role.

Office Location(s): The display centre is located within Tasmania, specifically mentioned as being in Hobart. Candidates should confirm the exact location of the display center.

Workspace Context:

• Customer-Facing: The role involves significant interaction with the public in a sales and advisory capacity.

• Collaborative: While primarily working from the display center, there will be collaboration with the Sales Manager and potentially other internal teams.

• Showroom Environment: The workspace is designed to be appealing and informative for potential home buyers, requiring a professional presentation from the consultant.

• Sales Tools: Access to sales collateral, design resources, and potentially CRM systems to support client engagement.

Work Schedule: The role requires working 5 days a week, including weekends, to align with display center operating hours. This schedule is typical for sales roles in the residential property and construction sectors, where customer availability is highest during weekends.

📝 Enhancement Note: This is a hands-on, customer-facing role operating primarily from a display home environment. The work schedule necessitates weekend availability, which is standard for this type of sales position.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR or Talent Acquisition screening call to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A detailed discussion with the Sales Manager focusing on sales experience, customer service approach, and understanding of the role.

• Scenario-Based Questions: Expect questions designed to assess how you would handle specific sales scenarios, client objections, or design consultations.

• Cultural Fit Assessment: Evaluation of alignment with Wilson Homes' core values (Better Together, Be Accountable, People Matter, Think Bigger).

• Potential Presentation: You might be asked to present a hypothetical sales pitch or discuss your approach to a specific client scenario.

• Final Interview: Potentially with a more senior leader within the sales or Tasmanian operations team.

Portfolio Review Tips:

• Showcase Sales Journey: Prepare to walk through a typical sales process you would follow, from initial contact to closing.

• Highlight Customer Success: Use specific examples of how you've helped clients achieve their home-building dreams, focusing on your role in their success.

• Quantify Achievements: Be ready to discuss sales figures, conversion rates, and customer satisfaction scores. If formal metrics aren't available, describe the impact you had.

• Demonstrate Communication Skills: Your ability to articulate your experience clearly and enthusiastically during the interview is a form of portfolio presentation.

• Address Weekend Work: Be prepared to discuss your understanding of and willingness to work weekends.

Challenge Preparation:

• Scenario Planning: Think about how you would handle common challenges, such as a client with an unrealistic budget, a difficult design request, or a competitor's offer.

• Value Proposition Articulation: Be ready to clearly explain "Why Wilson Homes?" and "Why you?" as a Building and Design Consultant.

• Understanding the Tasmanian Market: Research current trends in Tasmanian home building and the types of homes Wilson Homes specializes in.

📝 Enhancement Note: The interview process will likely focus on practical sales skills, customer engagement strategies, and cultural alignment. Candidates should be prepared to articulate their sales process and demonstrate how they embody the company's values.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Likely a CRM platform (e.g., Salesforce, HubSpot, or a specialized industry CRM) for managing leads, tracking customer interactions, and pipeline management.

• Sales Collateral & Design Software: Tools for presenting home designs, floor plans, and material options to clients. This could include in-house software or industry-standard design visualization tools.

• Communication Platforms: Email, phone systems, and potentially instant messaging tools for internal and external communication.

Analytics & Reporting:

• Sales Dashboards: Ability to interpret and utilize data from sales reports and dashboards to track performance against targets.

• CRM Analytics: Leveraging CRM reporting features to monitor pipeline health and conversion rates.

CRM & Automation:

• CRM Data Management: Ensuring accurate and up-to-date data entry within the CRM system is crucial for effective pipeline management.

• Sales Automation (Potential): While not explicitly mentioned, some CRM systems offer basic sales automation features for follow-up reminders or email sequences.

📝 Enhancement Note: Proficiency with CRM systems is essential. Candidates should be comfortable using technology to manage client relationships, track sales progress, and access performance data. Familiarity with design visualization tools would be a plus.

👥 Team Culture & Values

Operations Values:

• Better Together: Emphasizes teamwork, collaboration, and mutual support within the sales team and across departments.

• Be Accountable: Highlights personal responsibility for actions, commitments, and results, particularly in sales performance and customer satisfaction.

• People Matter: Focuses on the importance of employees, customers, and community, driving a people-centric approach in interactions and decision-making.

• Think Bigger: Encourages innovation, ambition, and a forward-thinking mindset to drive growth and improvement in the home-building sector.

Collaboration Style:

• Cross-Functional Integration: The role requires collaboration with the Sales Manager and potentially design and construction teams to ensure client needs are met throughout the process.

• Team Support: The "Better Together" value suggests a culture where team members support each other to achieve collective sales goals.

• Customer-Centric Focus: All collaborative efforts are geared towards providing an exceptional experience for the home buyer.

📝 Enhancement Note: The company's core values are deeply integrated into its culture, influencing how employees interact with each other and with clients. Candidates should demonstrate how their work style aligns with these values.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Value Sales Cycle: Managing a long and complex sales cycle for a significant purchase like a home, requiring patience and consistent engagement.

• Client Expectations: Balancing ambitious client design dreams with realistic budgets and construction timelines.

• Market Competition: Differentiating Wilson Homes and its offerings in a competitive residential building market.

• Weekend Work Demands: Adapting to a work schedule that requires consistent weekend availability.

• Remote Work Limitations: As an on-site role, the challenge is managing time effectively within the display center and potentially coordinating with remote support teams.

Learning & Development Opportunities:

• Sales Excellence: Continuous learning in consultative sales, negotiation, and client relationship management.

• Industry Expertise: Deepening knowledge of residential construction, design trends, and the Tasmanian property market.

• Product Knowledge Expansion: Becoming an expert on all Wilson Homes designs and customization options.

• Career Progression: Opportunities to advance within the sales hierarchy or explore broader GTM roles within NEX Building Group.

• Professional Development Programs: Access to a wide range of online courses and training to enhance skills and knowledge.

📝 Enhancement Note: The role presents challenges common to high-value sales, but the company's commitment to development and growth offers significant opportunities for personal and professional advancement within the construction and sales industries.

💡 Interview Preparation

Strategy Questions:

• Sales Process: "Walk me through your typical sales process for a high-value purchase like a home, from initial customer contact to closing." (Focus on customer qualification, needs assessment, proposal, and closing techniques.)

• Handling Objections: "Describe a time you faced a significant client objection regarding price or design. How did you handle it, and what was the outcome?" (Demonstrate problem-solving and negotiation skills.)

• Customer Experience: "How do you ensure a client has an exceptional experience throughout their home-buying journey, especially when dealing with complex decisions?" (Highlight your customer service approach and empathy.)

Company & Culture Questions:

• Values Alignment: "Which of our core values (Better Together, Be Accountable, People Matter, Think Bigger) resonates most with you, and how have you demonstrated it in your previous roles?"

• Teamwork: "Describe a situation where you collaborated effectively with a team to achieve a common goal."

• Company Knowledge: "What do you know about Wilson Homes and NEX Building Group, and why are you interested in working with us?"

Portfolio Presentation Strategy:

• Quantifiable Results: If you have sales data (e.g., revenue generated, conversion rates), present it clearly. If not, describe the impact you had.

• Customer Journey Narrative: Tell the story of a successful client engagement, focusing on your role in guiding them and solving their problems.

• Highlight Key Skills: Explicitly connect your past experiences to the required skills for this role (communication, sales, customer service, ambition).

• Enthusiasm for Home Building: Convey genuine passion for helping people achieve their dream of homeownership.

📝 Enhancement Note: Preparation should focus on articulating a clear, customer-centric sales process, demonstrating how you embody the company's values, and showcasing your ability to manage client relationships effectively in a sales environment.

📌 Application Steps

To apply for this Building & Design Consultant position:

• Click the "APPLY" button on the careers portal.

• Resume Optimization: Tailor your resume to highlight achievements in sales, customer service, client relationship management, and any experience in the construction or property sectors. Use keywords from the job description such as "sales," "customer experience," "pipeline management," and "design consultation."

• Prepare Your Narrative: Be ready to discuss your sales process, how you engage with clients, and your approach to design consultation. Prepare specific examples of successful client interactions and how you achieved results.

• Research Wilson Homes: Familiarize yourself with Wilson Homes' display home designs, their market position in Tasmania, and the broader mission of NEX Building Group. Understand their core values and how they translate into practice.

• Portfolio Ready: While not explicitly requested, have examples of past successes (sales achievements, customer testimonials, project examples) ready to discuss if prompted during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.