B2 - Temporary Promotion - Learning and Development Design Consultant

📍 Job Overview

Job Title: B2 - Temporary Promotion - Learning and Development Design Consultant

Company: Scottish Government

Location: Dundee, Scotland, United Kingdom

Job Type: Full-time, Temporary

Category: Learning and Development / Operations Design

Date Posted: August 6, 2026

Experience Level: 2-5 Years

Remote Status: Hybrid (2 days in office)

🚀 Role Summary

• Design and develop comprehensive learning and development (L&D) materials to support a wide audience across Social Security Scotland and other Scottish Government departments.

• Utilize authoring tools, specifically the Articulate 360 suite, and video editing software to create engaging and accessible digital learning solutions.

• Map flexible learning plans for both new and existing colleagues, covering operational learning, management capabilities, and continuous professional development.

• Collaborate effectively with diverse stakeholders across various roles and departments to ensure learning initiatives align with business objectives and the devolved benefits agenda.

📝 Enhancement Note: This role is focused on the design and development of L&D content, which falls under a specialized area of operations. While not a traditional Revenue or Sales Operations role, the emphasis on process mapping, stakeholder collaboration, and delivering measurable outcomes through structured learning programs aligns with operational efficiency and effectiveness principles. The "Temporary Promotion" aspect suggests an opportunity for internal candidates or those seeking a defined project-based engagement.

📈 Primary Responsibilities

• Conceptualize, design, and develop a diverse portfolio of learning offerings, including technical skills, behavioral competencies, and ongoing professional development modules.

• Create engaging and effective e-learning content using Articulate 360 suite, ensuring adherence to instructional design principles and accessibility standards.

• Produce and edit video content for learning purposes, enhancing the multimedia aspect of training materials.

• Map out flexible and adaptable learning plans, catering to the varied needs of operational staff, management, and individuals pursuing continuous growth.

• Manage multiple learning design projects concurrently, ensuring timely delivery and adherence to deadlines through robust project management.

• Collaborate with subject matter experts (SMEs) and stakeholders across Social Security Scotland and other government bodies to gather requirements and validate content accuracy.

• Contribute to the continuous improvement of L&D methodologies and the overall learning ecosystem within Social Security Scotland.

• Support the implementation and rollout of new learning initiatives, potentially including pilot programs and feedback collection.

📝 Enhancement Note: The core responsibilities highlight a strong focus on instructional design and content creation within a public sector, government context. The emphasis on "mapping flexible learning plans" and creating a "portfolio of learning offerings" indicates a strategic approach to L&D, requiring the consultant to think about scalable and adaptable learning solutions, which is a key operational consideration for large organizations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrable experience in instructional design and learning development are paramount. Relevant certifications in L&D or digital learning are advantageous.

Experience: 2-5 years of direct experience in designing and developing learning materials, with a proven track record in creating accessible digital learning solutions.

Required Skills:

• Instructional Design: Proficient in applying instructional design models (e.g., ADDIE, SAM) to create effective learning experiences.

• Articulate 360 Suite: Hands-on expertise with Articulate Storyline, Rise, and other components of the suite for e-learning development.

• Video Editing Software: Competency in using video editing tools (e.g., Adobe Premiere Pro, Camtasia) to produce professional learning videos.

• Learning Material Development: Proven ability to create various learning assets, including e-learning modules, facilitator guides, participant workbooks, and job aids.

• Project Management: Strong organizational skills to manage multiple projects, prioritize tasks, and meet deadlines in a dynamic environment.

• Communication: Excellent written and verbal communication skills for collaborating with SMEs and stakeholders.

• Content Development: Ability to translate complex information into clear, concise, and engaging learning content.

• Digital Learning Solutions: Experience in developing and deploying modern digital learning interventions.

Preferred Skills:

• Stakeholder Management: Experience in managing expectations and collaborating with diverse groups of stakeholders.

• Influencing Skills: Ability to influence stakeholders and gain buy-in for L&D initiatives.

• Learning Management System (LMS) Experience: Familiarity with uploading and managing content within an LMS.

• Accessibility Standards: Knowledge of WCAG or other accessibility guidelines for digital content.

• Curriculum Design: Experience in designing broader learning curricula rather than isolated courses.

📝 Enhancement Note: The required skills are highly specific to L&D design and development, with a clear emphasis on Articulate 360 and video editing. The "2-5 years" experience level suggests a role that requires foundational expertise but also offers opportunities for growth and significant contribution. The preferred skills point towards the importance of collaborative and strategic thinking within the L&D function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase examples of learning programs designed using recognized instructional design methodologies, detailing the problem, solution, and outcomes.

• Articulate 360 Projects: Include interactive e-learning modules developed with Articulate Storyline or Rise, demonstrating advanced features, engaging design, and effective knowledge checks.

• Video-Based Learning Examples: Present short videos or segments from learning videos produced, highlighting editing skills, clarity of message, and visual appeal.

• Learning Plan Samples: Demonstrate the ability to map out structured learning pathways or curricula, illustrating how different learning components integrate to achieve specific objectives.

• Process Documentation Examples: If available, include examples of how learning processes were documented or improved.

Process Documentation:

• Workflow Design: Evidence of designing learning workflows, from needs analysis to content deployment and evaluation.

• Content Development Process: Documentation or examples of the systematic approach taken to develop learning content, including SME reviews and quality assurance.

• Evaluation Frameworks: Examples of how learning effectiveness was measured or evaluated, even if simple, to demonstrate a results-oriented approach.

📝 Enhancement Note: For a Learning and Development Design Consultant role, a strong portfolio is crucial. The emphasis should be on demonstrating practical application of design principles, technical proficiency with tools like Articulate 360, and the ability to structure learning experiences logically. The portfolio should clearly articulate the impact or intended impact of the learning solutions created.

💵 Compensation & Benefits

Salary Range: £39,767 - £45,472 per annum.

Benefits:

• Flexible Working Options: The role offers flexibility, including hybrid working arrangements.

• Pension Scheme: Access to the Civil Service Pension scheme, providing a defined benefit pension.

• Generous Annual Leave: Standard public sector holiday entitlement, typically 25 days per year plus public holidays and privilege days.

• Professional Development: Opportunities to work on high-profile projects and enhance skills in L&D design within a government setting.

• Work-Life Balance: A commitment to supporting employee well-being through flexible working arrangements.

Working Hours: 35 hours per week, typically Monday to Friday.

📝 Enhancement Note: The salary range is based on public sector pay scales for this level of role in the UK. The benefits listed are standard for Scottish Government positions, emphasizing the stability and comprehensive package offered within the public sector. The hybrid arrangement (2 days in office) is a key aspect of the work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government / Public Sector - Social Security Services.

Company Size: Social Security Scotland is a significant agency within the Scottish Government, employing thousands of individuals across various functions. This implies a large, structured organization with established processes.

Founded: Social Security Scotland was established in 2018, making it a relatively new agency focused on delivering devolved benefits, which often means a culture of innovation and adaptation within a public service framework.

Team Structure:

• Organisational Design and Development Team: This consultant will be part of a specialized team within Social Security Scotland’s People Services function. This team is responsible for the strategic design and delivery of learning activities.

• Reporting: The role likely reports to a Learning and Development Manager or Head of Organisational Development, with direct collaboration across various departments.

• Cross-functional Collaboration: The role explicitly requires working with colleagues across Social Security Scotland and other Scottish Government departments, indicating a highly collaborative and integrated approach.

Methodology:

• Data-Driven Learning: While not explicitly stated, government organizations increasingly rely on data to inform learning needs and measure impact. The role will likely involve analyzing learning needs and evaluating the effectiveness of developed materials.

• Agile Development Principles: Given the need to map flexible learning plans and adapt to new benefits, an agile approach to content development and learning design is probable.

• Best Practice Adoption: The team likely adheres to public sector L&D best practices and relevant government standards for learning design and delivery.

Company Website: https://www.socialsecurity.gov.scot/

📝 Enhancement Note: Working within the Scottish Government means adhering to public service values, which often include fairness, integrity, and a commitment to public good. The L&D team's role is critical to ensuring staff are equipped to deliver essential services, suggesting a focus on practical, impactful learning solutions. The agency's relatively recent establishment suggests a dynamic environment.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level specialist role, equivalent to an experienced L&D Designer or Consultant. It offers the opportunity to lead the design and development of critical learning resources within a large public sector organization. The "Temporary Promotion" aspect suggests it could be a step up for an existing employee or a substantial project for an external contractor.

Reporting Structure: The consultant will report into the Organisational Design and Development team, likely to a manager or lead who oversees the L&D portfolio. They will interact extensively with subject matter experts and operational leaders across different departments.

Operations Impact: The L&D Design Consultant's work directly impacts the efficiency and effectiveness of service delivery by ensuring staff are well-trained. This role contributes to the successful implementation of Scotland's devolved benefits by equipping employees with the necessary skills and knowledge, thereby supporting the broader business plan and public service mission.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of instructional design, digital learning technologies, or adult learning theory.

• Project Leadership: Opportunity to lead the design of significant learning projects and potentially manage small teams or workstreams.

• Cross-Departmental Exposure: Gain experience working with diverse teams and understanding the learning needs of various functions within a large government entity.

• Skill Enhancement: Develop advanced skills in Articulate 360, video production, and potentially LMS administration or learning analytics.

• Permanent Opportunities: Successful performance in this temporary role could lead to opportunities for permanent positions within Social Security Scotland or the wider Scottish Government.

📝 Enhancement Note: This role offers a chance to build a strong portfolio within the public sector, which is highly respected. The temporary nature, combined with "promotion," indicates a potential for significant responsibility and skill development that can be leveraged for future career moves, either within the public sector or in corporate L&D roles.

🌐 Work Environment

Office Type: Hybrid working model, requiring a minimum of 2 days per week in the office.

Office Location(s): Dundee, Scotland. This implies access to modern office facilities conducive to collaborative work and focused individual effort.

Workspace Context:

• Collaborative Environment: Office days will likely involve team meetings, workshops with SMEs, and collaborative design sessions.

• Technology Access: Access to necessary software and hardware for L&D design, including Articulate 360 and video editing tools, will be provided.

• Team Interaction: Opportunities to engage directly with the Organisational Design and Development team, fostering knowledge sharing and peer support.

• Focused Work: The hybrid model allows for dedicated time in the office for collaborative tasks and focused time at home for individual content creation and development.

Work Schedule: Standard 35-hour work week, allowing for a good work-life balance, with potential for some flexibility around core hours depending on team needs and project deadlines.

📝 Enhancement Note: The hybrid model is a key feature, balancing the need for in-person collaboration with the flexibility of remote work, which is common in modern L&D roles. The Dundee location is significant for candidates in that region.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of CVs and supporting statements against the required skills and experience.

• Portfolio Submission: Shortlisted candidates will likely be asked to submit a portfolio showcasing their L&D design work.

• Interview Stage: This will typically involve a competency-based interview, assessing skills against the "Success Profiles" framework (common in UK Civil Service recruitment). Expect questions on areas like "Making Effective Decisions," "Delivering at Pace," "Communicating and Influencing," and "Working Together."

• Practical Exercise/Presentation: Candidates may be asked to complete a short design task or present a case study from their portfolio, demonstrating their ability to design learning solutions and articulate their process.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects that showcase Articulate 360 proficiency, instructional design methodology, and diverse learning formats.

• Structure for Clarity: For each project, clearly outline the problem statement, target audience, learning objectives, design process, tools used (especially Articulate 360), and any measurable outcomes or feedback.

• Highlight Technical Skills: Provide interactive demos or links to your e-learning modules. For videos, include short, impactful clips.

• Demonstrate Process: Explain why you made certain design choices. This shows your understanding of instructional design principles.

• Tailor to Government Context: If possible, include examples that might resonate with public sector needs, such as training on policy, procedures, or public service delivery.

Challenge Preparation:

• Research Civil Service Competencies: Familiarize yourself with the UK Civil Service Success Profiles and prepare STAR (Situation, Task, Action, Result) examples for each.

• Review Social Security Scotland: Understand their mission, values, and the types of benefits they deliver. This will help tailor your responses.

• Practice Articulate 360: Be ready to discuss your workflow and potentially demonstrate specific features if asked.

• Prepare a Case Study: Have a compelling project ready to present, focusing on your role, process, and the impact of your design.

📝 Enhancement Note: UK Civil Service recruitment heavily relies on competency-based interviewing. Candidates must be prepared to provide specific examples of past behavior that demonstrate the required skills and attributes. The portfolio is a critical component for roles involving design and development.

🛠 Tools & Technology Stack

Primary Tools:

• Articulate 360 Suite: This is the core authoring tool. Proficiency in Storyline, Rise, and potentially Content Library, Replay, and Review is essential.

• Video Editing Software: Competency in tools like Adobe Premiere Pro, Camtasia, Final Cut Pro, or similar for producing and editing learning videos.

• Microsoft Office Suite: Standard usage of Word for documentation, PowerPoint for presentations, and Excel for data tracking.

Analytics & Reporting:

• Learning Management System (LMS): While not explicitly named, the role will likely interact with an LMS for content deployment and potentially tracking completion rates. Understanding how content integrates is key.

• Basic Data Analysis: Ability to interpret basic reports on learning engagement and effectiveness.

CRM & Automation:

• Not directly relevant to this L&D design role, as it is not focused on sales or marketing operations.

📝 Enhancement Note: The explicit mention of Articulate 360 is a critical technical requirement. Candidates should be prepared to discuss their experience and proficiency with this suite in detail. Familiarity with common video editing tools is also highly valued.

👥 Team Culture & Values

Operations Values:

• Public Service Excellence: A commitment to delivering high-quality services that benefit the citizens of Scotland.

• Inclusivity & Accessibility: Designing learning materials that are accessible to all employees, regardless of background or ability.

• Collaboration & Teamwork: Working effectively with colleagues across different departments to achieve shared goals.

• Innovation & Continuous Improvement: Embracing new approaches to learning design and seeking opportunities to enhance current practices.

• Integrity & Professionalism: Upholding the standards of the Civil Service in all interactions and work.

Collaboration Style:

• Partnership-Oriented: Working closely with subject matter experts, operational teams, and HR/People Services to understand needs and co-create solutions.

• Proactive Communication: Regularly updating stakeholders on progress, seeking feedback, and managing expectations.

• Knowledge Sharing: Contributing to a team environment where best practices and insights are shared openly.

• Feedback Integration: Open to receiving and incorporating feedback on learning designs to ensure effectiveness.

📝 Enhancement Note: The culture within a government agency like Social Security Scotland will be guided by public sector values. The emphasis will be on delivering tangible benefits to citizens through well-trained and supported staff. Collaboration and a focus on accessibility are likely core tenets.

⚡ Challenges & Growth Opportunities

Challenges:

• Diverse Audience Needs: Designing learning that effectively caters to a wide range of roles, skill levels, and learning preferences within the organization.

• Rapid Policy Changes: The devolved benefits landscape can evolve, requiring L&D to adapt quickly to new policies and procedures.

• Resource Constraints: Balancing ambitious learning design goals with available time and resources, common in public sector environments.

• Measuring Impact: Demonstrating the tangible return on investment (ROI) of learning initiatives, especially in a public service context.

Learning & Development Opportunities:

• Advanced Instructional Design: Access to internal or external training on emerging L&D methodologies and technologies.

• Government L&D Networks: Opportunities to connect with L&D professionals across the UK government for best practice sharing.

• Project Management Skills: Developing project management capabilities through the management of multiple learning design projects.

• Exposure to Policy Development: Gaining insight into the creation and implementation of social security policies, which can inform learning design.

📝 Enhancement Note: The primary challenge will be translating complex policy and procedural information into accessible and effective learning. Growth opportunities are tied to developing specialized L&D skills within a unique public sector context.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex learning challenge you faced and how you used Articulate 360 to overcome it." (Focus on problem-solving, technical skills, and process)

• "How do you ensure your learning materials are accessible to a diverse audience, and what specific features in Articulate 360 do you leverage?" (Focus on inclusivity and technical application)

• "Walk us through your process for designing a new e-learning module, from initial request to final delivery." (Focus on methodology and project management)

• "How do you collaborate with subject matter experts (SMEs) to gather information and ensure content accuracy?" (Focus on stakeholder management and communication) Company & Culture Questions:

• "Why are you interested in working for Social Security Scotland and the Scottish Government?" (Research their mission, values, and impact)

• "How do you align your work with public service values like fairness and inclusivity?" (Connect your experience to these values)

• "Describe a time you had to influence stakeholders to adopt a new learning approach." (Focus on influencing and communication) Portfolio Presentation Strategy:

• STAR Method for Projects: For each portfolio piece, structure your explanation using the STAR method: Situation (the need), Task (your role), Action (your design process and tools), Result (impact/outcomes).

• Focus on Articulate 360: Be prepared to discuss specific features you used (e.g., triggers, variables, states in Storyline; responsive design in Rise) and why you chose them.

• Highlight Accessibility: Point out specific design elements that ensure accessibility.

• Quantify Impact: If possible, share metrics related to completion rates, learner satisfaction, or observed performance improvements.

• Be Concise: Present your strongest examples efficiently, leaving time for questions.

📝 Enhancement Note: Interview preparation for government roles should heavily focus on understanding and articulating how your skills and experience align with the specific competencies and values of the Civil Service and the agency. The portfolio presentation is a key opportunity to demonstrate practical application.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Curate a portfolio that specifically highlights your experience with Articulate 360, instructional design case studies, and any video editing work. Ensure it's well-organized and easy to navigate.

• Resume Optimization: Tailor your resume to emphasize keywords such as "Instructional Design," "Articulate 360," "Learning Material Development," "Project Management," and "Digital Learning." Quantify achievements where possible.

• Interview Preparation: Practice answering competency-based questions using the STAR method, focusing on examples relevant to design, collaboration, and delivering results. Prepare a concise overview of 1-2 key portfolio projects for presentation.

• Company Research: Thoroughly research Social Security Scotland's mission, values, and current initiatives. Understand the context of devolved benefits and the role of L&D in supporting this mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.