Alternance – Digital Training & UX (BI & Outils Métiers) (F/H)

📍 Job Overview

Job Title: Alternance – Digital Training & UX (BI & Outils Métiers) (F/H)

Company: Michelin

Location: Clermont-Ferrand, France

Job Type: Intern (Alternance)

Category: Operations - Digital Transformation, Training & User Experience

Date Posted: August 28, 2026

Experience Level: Entry-Level / Intern (Bac+4/5)

Remote Status: On-site

🚀 Role Summary

• This role is a unique opportunity for an intern to contribute to the digital transformation of Michelin's European Logistics operations, focusing on data accessibility and tool adoption.

• The intern will bridge the gap between Data, Pedagogy, and User Experience (UX) to enhance digital tool adoption and improve user efficiency.

• Responsibilities include developing digital training content, improving user interface (UI) and UX, and contributing to the continuous improvement of digital tools within an international, cross-functional environment.

• This position offers significant development in UX/UI design, digital content creation, data culture, international collaboration, and project management within a strategic business unit.

📝 Enhancement Note: This role is an "Alternance" position, a specific type of work-study program common in France, typically for Bac+4/5 level students. The focus is on practical application of digital, UX, and data skills within a large industrial context. The operations aspect is derived from the role's contribution to the efficiency and adoption of digital tools within the Logistics Europe department, directly impacting operational performance.

📈 Primary Responsibilities

• Develop Digital Training Content: Design and create diverse training materials (videos, tutorials, guides, micro-learning modules) for Business Intelligence (BI) and digital tools to foster data acculturation and user autonomy.

• Enhance User Experience (UX/UI): Gather user feedback, analyze usage patterns, identify pain points, and propose ergonomic and navigation optimizations for digital tools to ensure they are simple, intuitive, and effectively adopted.

• Contribute to Digital Tool Maturity Assessment: Participate in structured diagnostic processes to identify strengths and areas for improvement in digital tools, feeding into a continuous improvement loop for operational efficiency.

• Collaborate in a Transverse and International Environment: Work closely with business, IT, and data teams to co-create solutions, test improvements, and ensure alignment between user needs, technical solutions, and actual usage across European logistics operations.

• Support Data-Driven Initiatives: Actively contribute to making data more accessible and valuable for operational teams, promoting data literacy and engagement across the logistics network.

📝 Enhancement Note: The primary responsibilities are framed around operations-critical functions: improving tool adoption directly impacts operational efficiency, reducing errors, and enhancing decision-making speed. The focus on "digital transformation" and "data valorization" within "Logistique Europe" highlights a strategic operations initiative.

🎓 Skills & Qualifications

Education: Currently pursuing a Bac+4 or Bac+5 degree in fields such as UX Design, Digital Transformation, Data Science, Pedagogy, or a related discipline.

Experience: While this is an intern position, prior exposure to UX/UI principles, digital content creation, or data analysis through academic projects or internships is beneficial.

Required Skills:

• Strong appetite for understanding user needs and behaviors (User Research).

• Proficiency in creating engaging content and communicating effectively.

• Curiosity, creativity, and a proactive approach to proposing solutions.

• Minimum B2 level of English proficiency for effective communication in an international context.

• Basic understanding of digital tools and potentially BI concepts. Preferred Skills:

• Experience with UX/UI design principles and tools.

• Familiarity with e-learning content development or video creation.

• Exposure to data analysis and visualization tools.

• Understanding of project management methodologies.

• Previous experience in a cross-functional or international work environment.

📝 Enhancement Note: The "Bac+4/5" educational requirement is standard for "Alternance" programs in France, indicating a need for theoretical knowledge combined with practical application. The emphasis on user understanding, content creation, and cross-functional collaboration are key operational skills for driving tool adoption and process improvement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of projects demonstrating an understanding of user-centered design principles and problem-solving.

• Examples of digital content creation (e.g., mockups, tutorials, storyboards) that illustrate clarity and engagement.

• Documentation of user research activities, including methodologies used and insights gained.

• Evidence of collaborative work, highlighting contributions to team projects and cross-functional initiatives.

• Any projects involving data visualization or BI tools, demonstrating an ability to interpret and present data effectively. Process Documentation:

• Candidates are expected to articulate their process for approaching UX design challenges, from initial research to final proposal.

• Ability to explain the steps involved in creating digital learning content, from needs assessment to content delivery.

• Understanding of how to analyze user feedback and translate it into actionable improvements for tools and processes.

• Familiarity with iterative design and development cycles, emphasizing continuous improvement.

📝 Enhancement Note: For an intern role focused on UX and digital training, a formal portfolio might not be as extensive as for a senior role. However, demonstrating a structured approach to problem-solving, user research, and content creation through academic projects or personal initiatives is crucial. The emphasis is on the candidate's process and potential, rather than solely on finished products.

💵 Compensation & Benefits

Salary Range: For a Bac+4/5 "Alternance" contract in France, the gross monthly salary is regulated by law and depends on age and the specific contract type (apprentissage vs. professionnalisation).

• For a contract of apprenticeship, for individuals under 26 years old:
  • Bac+4 level: Approximately €1,529.72 gross per month.
  • Bac+5 level: Approximately €1,723.36 gross per month. These figures are based on the provided text and French legal minimums for apprenticeship contracts.

Benefits:

• Housing Assistance: Michelin offers support in finding and financing accommodation.

• Travel Expense Reimbursement: Participation in travel costs under specific conditions, especially for significant distances between home/school and the workplace.

• Double Rent Indemnity: Financial support provided if the intern incurs costs for maintaining two residences (e.g., home and a rental near the workplace).

• Complementary Training: Access to additional training as needed, aligned with the mission.

• Mentorship: Dedicated support from a tutor throughout the internship to develop skills and career navigation.

Working Hours: Standard full-time working hours, typically 35 hours per week in France, allowing for the completion of the "Alternance" program requirements. This role is on-site, implying a structured work schedule within the company's operating hours.

📝 Enhancement Note: The salary provided is a legal minimum for apprenticeship contracts in France and is illustrative. Actual compensation can vary based on the specific contract type and company policy. The benefits are significant for an intern role, particularly the housing and travel support, indicating Michelin's commitment to supporting its "Alternants."

🎯 Team & Company Context

🏢 Company Culture

Industry: Automotive & Mobility (Tires, Services, Technologies). Michelin is a global leader renowned for innovation, quality, and sustainability in the mobility sector.

Company Size: Michelin is a large multinational corporation with tens of thousands of employees globally, indicating a robust organizational structure and extensive resources.

Founded: 1889. With a long history, Michelin has a deeply ingrained culture of innovation, technical excellence, and long-term vision, which influences its approach to digital transformation and employee development.

Team Structure:

• The intern will be part of the Logistics Europe department, a critical operational unit within Michelin.

• The role operates at the intersection of multiple teams: business/métiers (logistics operations), IT (technology implementation), and Data (analytics and insights).

• This structure necessitates strong cross-functional collaboration and communication skills. Methodology:

• Data-Driven Decision Making: The role emphasizes leveraging data to understand user behavior, assess tool performance, and drive continuous improvement, reflecting a strong data-centric operational approach.

• User-Centric Design: A core focus on understanding and improving the user experience (UX) for digital tools, ensuring practical application and adoption within operational workflows.

• Agile Collaboration: Working in a transverse environment suggests an agile or iterative approach to project development and problem-solving, involving continuous feedback loops with stakeholders.

Company Website: https://recrutement.michelin.fr/

📝 Enhancement Note: Michelin's long history and global presence suggest a culture that values stability, innovation, and employee development. The focus on digital transformation within Logistics Europe indicates a strategic initiative to modernize operations, making this role central to that effort. The "Alternance" program itself signifies a commitment to nurturing talent and providing practical experience.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, internship-focused role ("Alternance") designed for students pursuing Bac+4/5 degrees. It provides foundational experience in operations-adjacent fields like digital transformation, UX/UI, and data literacy within a large industrial context.

Reporting Structure: The intern will likely report to a manager or team lead within the Logistics Europe department, who will act as their tutor. They will work closely with various operational, IT, and data professionals.

Operations Impact: The intern's work will directly influence the adoption and effectiveness of digital tools used by European logistics teams. By improving user experience and training, they contribute to operational efficiency, data utilization, and the overall success of Michelin's strategic digital transformation goals in logistics.

Growth Opportunities:

• Skill Development: Deepen expertise in UX/UI design, digital content creation (video, e-learning), data analysis and visualization, and user research methodologies.

• Cross-Functional Exposure: Gain invaluable experience working across different departments (Logistics Operations, IT, Data) and with international teams, enhancing collaboration and communication skills.

• Project Management Fundamentals: Learn to manage project tasks, gather requirements, and contribute to the implementation of digital solutions within a structured corporate environment.

• Industry Insight: Develop a comprehensive understanding of operational challenges and digital solutions within the automotive and mobility industry.

• Potential for Future Opportunities: Successful completion of an "Alternance" program can often lead to further opportunities within Michelin, depending on performance and business needs.

📝 Enhancement Note: This role is positioned as a significant learning experience. The growth opportunities are framed around practical skill acquisition and exposure to real-world operational challenges within a leading global company, setting a strong foundation for a career in operations, digital transformation, or related fields.

🌐 Work Environment

Office Type: This is an on-site position at Michelin's Clermont-Ferrand location, implying a professional office environment within a large corporate campus.

Office Location(s): Clermont-Ferrand, France. This location is Michelin's historical headquarters and a major hub for its operations and research.

Workspace Context:

• Collaborative Environment: The role involves working closely with various teams, suggesting an environment that encourages interaction, knowledge sharing, and co-creation.

• Access to Tools & Technology: The intern will have access to the necessary digital tools, software, and potentially dedicated resources for training and UX development, supported by the IT and Data departments.

• International Exposure: While based in Clermont-Ferrand, the work will involve interaction with international teams, providing a global perspective within the daily work routine.

Work Schedule: A standard full-time work schedule is expected, typical for "Alternance" contracts in France, allowing for the integration of work and academic requirements. The schedule will be aligned with Michelin's operational hours in Clermont-Ferrand.

📝 Enhancement Note: The on-site requirement in Clermont-Ferrand means the intern will be immersed in the company's central operations and culture. The emphasis on collaboration and access to resources indicates a supportive environment for learning and contribution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, potentially followed by a brief HR or recruiter call to assess basic qualifications and motivation.

• First Interview: Likely with the hiring manager or a key team member to discuss the role in detail, assess technical aptitude (UX, digital content), and evaluate cultural fit. Expect questions about your motivation for "Alternance," your understanding of UX/data, and your interest in Michelin's logistics operations.

• Second Interview (Potentially): May involve meeting with other team members or stakeholders to further gauge fit and discuss specific project approaches.

• Portfolio Presentation: Candidates might be asked to present examples of their work, academic projects, or even a small case study demonstrating their approach to UX design or content creation.

Portfolio Review Tips:

• Highlight Relevant Projects: Focus on academic projects, personal initiatives, or previous internships that showcase UX design, digital content creation, data analysis, or user research skills.

• Demonstrate Process: Clearly articulate your methodology for each project: how you identified the problem, researched user needs, designed solutions, created content, and iterated based on feedback.

• Showcase Impact: Quantify results where possible (e.g., "improved user flow by X%", "created Y training modules"). If direct quantification is not possible, focus on the qualitative impact and learning.

• Tailor to the Role: Emphasize aspects of your work that align with the job description – digital transformation, user adoption, BI tools, and international collaboration.

Challenge Preparation:

• UX Case Study: Be prepared to discuss how you would approach improving the user experience of a specific digital tool (hypothetical or real). Think about user research methods, problem identification, and solution ideation.

• Content Creation Approach: Be ready to explain how you would design and develop a digital training module for a complex tool, considering different learning styles and engagement strategies.

• Situational Questions: Prepare for questions about teamwork, handling feedback, managing multiple priorities, and demonstrating initiative in a corporate setting.

📝 Enhancement Note: The interview process for an "Alternance" role will likely focus on assessing potential and foundational skills. A well-prepared portfolio that demonstrates a structured thought process and a proactive attitude will be key to standing out. The emphasis is on the candidate's ability to learn and contribute, not necessarily on years of professional experience.

🛠 Tools & Technology Stack

Primary Tools:

• BI Tools: Proficiency or familiarity with Business Intelligence platforms (e.g., Tableau, Power BI, QlikView, or internal Michelin BI solutions) will be beneficial for understanding the data context.

• UX/UI Design Software: Experience with design and prototyping tools such as Figma, Sketch, Adobe XD, or similar is highly relevant for UX/UI tasks.

• Content Creation Tools: Familiarity with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate), video editing software (e.g., Adobe Premiere Pro, Camtasia), or graphic design tools (e.g., Adobe Photoshop, Illustrator) for developing training materials.

Analytics & Reporting:

• Web Analytics/Usage Tracking: Understanding how to analyze user interaction data from digital platforms to inform UX improvements.

• Data Analysis Tools: Basic proficiency in data analysis tools like Excel or potentially Python/R for initial data exploration may be advantageous.

CRM & Automation:

• While not explicitly stated, familiarity with how CRM systems or other business process automation tools function can provide context for how digital tools integrate into broader operational workflows.

📝 Enhancement Note: The specific tools mentioned (BI, UX/UI design, content creation) are central to the role's responsibilities. While extensive expertise in all might not be expected for an intern, demonstrating familiarity and a willingness to learn new tools within Michelin's stack will be crucial.

👥 Team Culture & Values

Operations Values:

• Excellence: A commitment to high standards in all aspects of operations, from tool design to training delivery, reflecting Michelin's long-standing reputation for quality.

• Innovation: Driving continuous improvement and embracing new technologies and methodologies to enhance operational efficiency and user experience.

• Collaboration: Fostering a team-oriented environment where cross-functional partnerships are key to achieving strategic objectives.

• User Focus: Prioritizing the needs and experiences of end-users (logistics teams) to ensure tools and processes are effective and adopted.

• Data-Driven Approach: Utilizing data to inform decisions, measure performance, and identify opportunities for optimization.

Collaboration Style:

• Cross-Functional Integration: The role requires active engagement with diverse teams (business operations, IT, data), necessitating clear communication and the ability to bridge technical and non-technical perspectives.

• Feedback-Driven Process: An emphasis on gathering user feedback and iterating on designs and content, suggesting a culture that values constructive criticism and continuous refinement.

• Knowledge Sharing: Encouraging the sharing of best practices and insights across teams to collectively improve digital tool usage and operational performance.

📝 Enhancement Note: Michelin's culture, as suggested by its history and employee ratings, likely emphasizes professionalism, technical expertise, and a forward-thinking approach. The emphasis on UX and data within operations indicates a modern, user-centric operational philosophy.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Diverse Needs: Balancing the technical requirements of IT and data teams with the practical needs and varying digital literacy levels of logistics end-users.

• Driving Adoption: Overcoming potential resistance to change or low adoption rates for new digital tools by creating engaging and effective training and user experiences.

• International Scope: Adapting communication and training materials for a diverse European audience with different languages and cultural nuances.

• Rapid Technological Evolution: Keeping pace with evolving digital tools and UX best practices to ensure solutions remain relevant and effective.

Learning & Development Opportunities:

• Specialized Training: Access to Michelin's internal training programs and potentially external certifications in UX, digital learning, or data visualization.

• Mentorship: Guidance from experienced professionals in operations, UX, and data analytics who can provide career advice and skill development support.

• Exposure to Large-Scale Operations: Understanding the complexities and operational demands of a global logistics network.

• Networking: Building professional connections within Michelin across various departments and international locations.

📝 Enhancement Note: The challenges are typical for roles involving digital transformation and user adoption in large organizations. The growth opportunities are framed around acquiring practical, in-demand skills and gaining significant professional experience within a reputable global company.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach understanding the key operational challenges faced by European logistics teams that could be addressed by digital tools?" "Describe your process for evaluating the effectiveness of a digital training program."

• Collaboration & Stakeholder Management: "How would you manage conflicting requirements from different business units or IT teams regarding a new tool feature?" "Describe a time you had to explain a technical concept (like UX or data) to a non-technical audience."

• Problem-Solving: "Imagine a scenario where users are struggling to adopt a new BI dashboard. What steps would you take to diagnose and solve the problem?" "How do you prioritize improvements when you have multiple user feedback points?"

Company & Culture Questions:

• "Why are you interested in an 'Alternance' role specifically at Michelin, and in the logistics sector?" "What do you know about Michelin's commitment to digital transformation or sustainability?" "How do your personal values align with Michelin's stated company values (e.g., excellence, innovation, collaboration)?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly state the objective, your role, the challenges, your actions (methodology), and the results or learnings.

• Focus on Process: Emphasize how you arrived at your solutions, showcasing your thought process, research methods, and design iterations.

• Showcase Key Skills: Highlight projects that best demonstrate your UX/UI design, content creation, data analysis, or user research capabilities.

• Be Ready for Q&A: Anticipate questions about your design choices, the tools you used, and how you would apply your learnings to Michelin's context.

📝 Enhancement Note: Interview preparation should focus on demonstrating a proactive, problem-solving mindset, a strong understanding of user needs, and a genuine interest in contributing to Michelin's operational efficiency through digital means. Being able to articulate your process and learnings from past projects is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michelin careers portal.

• Curate Your Resume: Tailor your resume to highlight relevant academic achievements, projects, and any prior experience related to UX, digital content, data analysis, or project management. Use keywords from the job description.

• Prepare Your Portfolio: Assemble examples of your work (academic projects, mockups, tutorials, case studies) that showcase your skills in UX/UI design, digital content creation, or data interpretation. Be ready to present and discuss these.

• Research Michelin: Understand Michelin's business, its commitment to digital transformation, and its values. Familiarize yourself with the logistics sector and the company's strategic priorities in this area.

• Practice Interview Responses: Prepare for common interview questions, focusing on your motivation, skills, problem-solving approach, and how you can contribute to the team. Practice articulating your portfolio projects clearly and concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.