ALTERNANCE - ASSISTANT/ASSISTANTE USER RESEARCHER (H/F/X)

📍 Job Overview

Job Title: ALTERNANCE - ASSISTANT/ASSISTANTE USER RESEARCHER (H/F/X)

Company: GROUPE CANAL+ SA

Location: Issy-les-Moulineaux, Ile-de-France, France

Job Type: INTERN

Category: User Experience Research / Product Operations

Date Posted: 2026-05-12

Experience Level: 0-2 Years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on supporting user research initiatives within the Global Product department, specifically for the CANAL+ application.

• Responsibilities include contributing to the preparation and execution of qualitative user studies, such as usability tests and interviews, to understand subscriber usage patterns.

• The position involves analyzing qualitative data and contributing to the creation of research deliverables like synthesis reports and experience maps.

• This is an excellent opportunity for aspiring user researchers to gain hands-on experience in the media and streaming industry, working closely with product teams.

📝 Enhancement Note: This role is specifically an "alternance," which is a French work-study program combining practical training with academic study. It's crucial for candidates to understand this structure. The role is positioned within the User Research team under the Global Product department, indicating a strong focus on product development and user-centric design within the media and streaming sector. The primary tools and methodologies will revolve around qualitative research techniques.

📈 Primary Responsibilities

• Contribute to the planning, preparation, and execution of user research studies, including usability tests, user interviews, and exploratory research, under the guidance of senior researchers.

• Assist in the analysis of qualitative data collected from user studies, identifying key themes, insights, and user pain points.

• Support the creation and formalization of research deliverables, such as synthesis reports, user journey maps, and experience maps, to communicate findings effectively.

• Participate in meetings and discussions with product and design teams to understand the context of research problems and to effectively integrate user insights into product development cycles.

• Collaborate closely with a designated member of the User Research team to ensure progressive learning and skill development throughout the apprenticeship.

• Help in recruiting participants for research studies and managing study logistics.

• Assist in documenting research processes and findings for knowledge sharing within the team and wider product organization.

📝 Enhancement Note: The responsibilities emphasize a supportive role with significant learning opportunities, typical for an apprenticeship. The focus on qualitative data analysis and deliverable production directly aligns with core user research functions. The requirement to collaborate with product teams highlights the role's direct impact on product strategy and development.

🎓 Skills & Qualifications

Education: Currently pursuing a degree in a relevant field such as Human-Computer Interaction (HCI), Psychology, Sociology, Design, Marketing, or a related discipline, with a focus on user research, UX, or product development.

Experience: Prior academic projects or personal exploration in user research methodologies is beneficial. Previous internship or work experience in a related field is a plus but not strictly required for this apprenticeship role.

Required Skills:

• Genuine curiosity about understanding user behavior, needs, and motivations, particularly within the context of streaming consumption.

• Foundational understanding of user research methodologies, including usability testing, user interviews, and observational studies.

• An aptitude for product design and user experience (UX) principles.

• Strong analytical skills with an ability to interpret qualitative data and identify patterns.

• Excellent communication skills, both written and verbal, for contributing to reports and discussions.

• Eagerness to learn and develop new skills within a dynamic team environment.

• Ability to work collaboratively and integrate into a team setting. Preferred Skills:

• Familiarity with user research tools and platforms.

• Exposure to journey mapping or experience mapping techniques.

• Basic understanding of the media and streaming industry.

• Experience with participant recruitment and study logistics.

• Proficiency in French is essential due to the role's location and primary language of communication.

📝 Enhancement Note: The requirements are tailored for an apprentice, emphasizing curiosity, a willingness to learn, and foundational knowledge rather than extensive experience. The "alternance" nature means candidates are expected to be students actively pursuing a degree. The role requires fluency in French.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not strictly required for an apprenticeship, candidates are encouraged to showcase any academic projects, personal studies, or coursework that demonstrate an understanding of user research principles.

• This could include examples of research plans, interview guides, analysis summaries, or user journey maps created for school projects.

• Highlight any contributions to understanding user behavior or improving user experience, even in hypothetical scenarios. Process Documentation:

• The role involves contributing to the documentation of research findings and the creation of research deliverables.

• Candidates should be prepared to learn and adhere to the team's established processes for conducting studies, analyzing data, and presenting results.

• Familiarity with documenting workflows and insights will be beneficial.

📝 Enhancement Note: For an apprenticeship, the "portfolio" will likely be demonstrated through academic work and the candidate's articulation of their understanding and learning potential during the interview process, rather than a professional portfolio. The focus will be on their ability to learn and apply research processes.

💵 Compensation & Benefits

Salary Range: As this is an "alternance" (apprenticeship) position in France, compensation will be in accordance with French labor laws for apprentices, which typically involves a percentage of the minimum wage (SMIC) or a higher contractual wage, depending on age and the specific apprenticeship contract. The exact amount will be determined based on the candidate's profile and the apprenticeship agreement.

Benefits:

• CANAL+ Subscription: To become well-versed in the company's content offerings.

• CANAL+ STUDENT CLUB: Offers integration support, studio visits, career coaching, and after-work events.

• Access to Shows, Conferences, and Events: Opportunities to attend industry events and company-related activities.

• Profit Sharing (Participation & Intéressement): Potential for additional financial benefits based on company performance.

• Leave: Legal holidays (including 5 revision days) plus an additional day off per quarter offered by CANAL+.

• CSE Access: Access to the company's social and economic committee.

• Standard Benefits: Access to the company restaurant or meal vouchers, and a sustainable mobility package.

Working Hours: The standard working hours are 40 hours per week, typical for a full-time apprenticeship in France, with potential for hybrid work arrangements as agreed with the manager.

📝 Enhancement Note: Salary for an "alternance" is legally regulated in France. The listed benefits are standard for apprenticeships at large companies and are designed to enhance the learning experience and provide support. The 40-hour work week is common for apprenticeships in France.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media, Entertainment, Streaming Services, Telecommunications. GROUPE CANAL+ is a major player in content production, distribution, and broadcasting across various platforms, including linear TV, on-demand streaming, and digital services. This industry context means a fast-paced, content-driven environment with a strong emphasis on user experience and technological innovation to stay competitive.

Company Size: Large Enterprise (over 10,000 employees globally). This size indicates a structured organization with established processes, a diverse workforce, and significant resources for projects and employee development, including robust apprenticeship programs.

Founded: The Groupe CANAL+ was founded in 1984. This long history suggests a stable company with deep roots in the media landscape, adapting and evolving with technological shifts and market demands.

Team Structure:

• User Research Team: Part of the Global Product department, this team is likely specialized in understanding user needs and behaviors related to the CANAL+ application and other digital products. The team size is not specified but is implied to be sufficient to mentor apprentices.

• Reporting Structure: The apprentice will report to a manager within the User Research team, with direct mentorship from a team member. This structure facilitates hands-on learning and guidance.

• Cross-functional Collaboration: The user research team collaborates closely with Product Managers, Designers, Developers, and Marketing teams to ensure user insights inform product strategy and development decisions for the CANAL+ app.

Methodology:

• Data-Driven Product Development: The team emphasizes understanding user behavior through research to inform product decisions.

• Agile & Innovative Practices: The TECH CANAL+ teams are focused on agility and innovation, suggesting that user research findings are integrated into iterative product development cycles.

• User-Centric Approach: The core mission is to improve the subscriber experience by understanding their usage, needs, and behaviors across various devices.

Company Website: https://www.canalplusgroup.com/

📝 Enhancement Note: The company culture is framed around passion for content, innovation, and a strong user focus, especially within the TECH teams. The apprenticeship is presented as a valuable learning experience within this dynamic environment. The emphasis on agility and innovation in the tech department suggests that user research plays a crucial, integrated role in product evolution.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level apprenticeship for individuals looking to start a career in User Research or UX. It's designed for foundational learning and skill development.

Reporting Structure: The apprentice will report to a manager within the User Research team and will be mentored by an experienced team member. This direct mentorship is key for skill acquisition and career guidance.

Operations Impact: While this is an apprentice role, the work directly impacts the user experience of millions of subscribers by providing insights that inform product improvements for the CANAL+ app. Contributions can influence feature development, usability enhancements, and overall subscriber satisfaction, indirectly impacting retention and acquisition rates.

Growth Opportunities:

• Skill Development: Intensive learning in user research methodologies, qualitative data analysis, and cross-functional collaboration with product teams.

• Industry Exposure: Gaining experience within a leading media and entertainment company, understanding the dynamics of the streaming industry and product development lifecycles.

• Networking: Building professional connections within the CANAL+ Group, including the User Research team, product teams, and potentially through the CANAL+ STUDENT CLUB.

• Potential for Future Roles: Successful completion of the apprenticeship and demonstrated aptitude could open doors for future junior roles within CANAL+ or the broader UX/Product field, subject to availability and performance.

📝 Enhancement Note: The growth analysis focuses on the learning and development aspects inherent in an apprenticeship. The impact is framed in terms of contributing to user experience improvements, which is a key aspect of operations in product development. The opportunity for future roles is presented realistically for an apprentice.

🌐 Work Environment

Office Type: The role is based in Issy-les-Moulineaux, France, with a hybrid work arrangement. This suggests a modern office environment designed for collaboration, with facilities for in-person meetings, team activities, and focused work. The company also offers the possibility of remote work with manager approval, providing flexibility.

Office Location(s): The primary location is Issy-les-Moulineaux (92), a common business hub for major companies in the Paris region. This location offers good public transport links and proximity to other businesses and amenities.

Workspace Context:

• Collaborative Environment: The User Research team operates within the Global Product department, fostering collaboration with product managers, designers, and developers. The hybrid model allows for both in-person teamwork and remote focus.

• Tools and Technology: Access to standard office technology, design software, and potentially user research platforms used by the team. The company provides a CANAL+ subscription for familiarization.

• Team Interaction: Opportunities for regular interaction with the User Research team, mentors, and cross-functional colleagues through meetings, brainstorming sessions, and company events.

Work Schedule: The standard work schedule is 40 hours per week. The hybrid arrangement offers flexibility, allowing for a mix of office-based and remote work days, which can be negotiated with the manager. This structure supports focused work on research tasks and team collaboration.

📝 Enhancement Note: The work environment is described as hybrid and collaborative, with specific mention of the modern office in Issy-les-Moulineaux. The flexibility offered through hybrid work and potential remote days, alongside the collaborative team structure, is highlighted as beneficial for an apprentice's learning experience.

📄 Application & Portfolio Review Process

Interview Process:

• Step 1: Initial HR Interview: A first telephone or video call with an HR representative to assess basic qualifications, motivation, and fit for the apprenticeship program.

• Step 2: Manager/Team Interview: A second interview, conducted via video or in person, with the hiring manager and a member of the User Research team. This stage will delve deeper into your understanding of user research, your learning potential, and your interest in the role and company.

• Overall Timeline: The process is expected to take approximately two weeks.

Portfolio Review Tips:

• Focus on Academic Projects: Since this is an apprenticeship, emphasize relevant coursework, group projects, or personal research explorations.

• Demonstrate Understanding: Clearly articulate your understanding of user research concepts, even if practical experience is limited. Explain your thought process in any project examples.

• Showcase Curiosity: Highlight your genuine interest in users and how they interact with products.

• Prepare to Discuss Motivation: Be ready to explain why you are interested in user research, the CANAL+ app, and this specific apprenticeship opportunity.

Challenge Preparation:

• While a formal "challenge" is not explicitly mentioned, be prepared for scenario-based questions during the second interview.

• Think about how you would approach understanding a user problem related to a streaming app.

• Practice articulating your thought process for analyzing qualitative data or designing a simple usability test.

• Be ready to discuss your learning style and how you best absorb new information.

📝 Enhancement Note: The interview process is outlined clearly, emphasizing a two-step approach. The advice for the portfolio review is tailored for an apprentice, focusing on academic work and demonstrated understanding rather than professional experience. Preparation for scenario-based questions is recommended.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: While not explicitly named, the team likely uses tools for managing studies, participant recruitment, and potentially remote usability testing.

• Qualitative Analysis Tools: Potentially tools for coding qualitative data, transcription services, or collaborative analysis platforms.

• Prototyping/Design Tools: Familiarity with tools like Figma, Sketch, or Adobe XD may be beneficial for understanding design contexts, though not a primary requirement for research.

Analytics & Reporting:

• Analytics Platforms: Understanding of general analytics concepts will be helpful, though direct use of advanced analytics tools might be limited at this level. The focus is more on qualitative insights.

• Reporting Tools: Proficiency in creating presentations using tools like PowerPoint, Google Slides, or Keynote will be essential for producing research deliverables.

CRM & Automation:

• Internal Systems: The role interacts with product teams, so understanding how user feedback integrates into product development workflows is key. Specific CRM or automation tool usage is not detailed but interaction with product management tools is implied.

📝 Enhancement Note: The job description implies the use of standard qualitative research tools and presentation software. While specific tool names aren't provided, the emphasis is on the ability to learn and adapt to the team's existing stack, with a strong focus on qualitative data analysis and reporting.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experience.

• Curiosity and Learning: A culture that encourages asking questions, exploring new ideas, and continuous professional development.

• Collaboration: Strong emphasis on teamwork, open communication, and supporting colleagues, especially within the mentorship framework.

• Data-Driven Decision Making: Utilizing user insights and research findings to inform product strategies and improvements.

• Innovation and Agility: Embracing new technologies and methodologies to enhance the product and user experience.

Collaboration Style:

• Mentorship-Focused: The team operates with a clear mentorship structure, ensuring apprentices receive guidance and support.

• Cross-Functional Integration: Researchers actively engage with product, design, and development teams, acting as a bridge between user needs and product execution.

• Open Feedback: A culture that values constructive feedback exchange to foster continuous improvement in research practices and deliverables.

📝 Enhancement Note: The team culture is characterized by a strong emphasis on learning, collaboration, and user advocacy, aligning with the values of a media and technology organization focused on product innovation. The mentorship aspect is a key cultural differentiator for this apprentice role.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Theory and Practice: The primary challenge will be translating academic knowledge of user research into practical application within a real-world product environment.

• Data Interpretation: Effectively analyzing and synthesizing qualitative data to derive actionable insights can be challenging, especially for those new to the field.

• Cross-Functional Communication: Learning to communicate research findings clearly and persuasively to diverse stakeholders (product managers, designers, engineers) who may have different perspectives.

• Adapting to Industry Pace: Keeping up with the fast-paced nature of the media and streaming industry and the evolving needs of users.

Learning & Development Opportunities:

• Formal Mentorship: Direct guidance from experienced user researchers to build practical skills and navigate project complexities.

• Hands-on Project Experience: Contributing to real research projects that have a direct impact on the CANAL+ app, providing invaluable practical exposure.

• Industry Insights: Gaining a deep understanding of the media and streaming landscape, user behavior within this context, and product development cycles.

• Professional Networking: Building connections within a large, established media group, opening doors for future career opportunities.

📝 Enhancement Note: The challenges are framed around the learning curve typical of an apprentice role, emphasizing the transition from academic learning to practical application. Growth opportunities focus on skill acquisition, industry exposure, and networking within the CANAL+ ecosystem.

💡 Interview Preparation

Strategy Questions:

• Understanding User Behavior: "How would you approach understanding why users in Africa use their mobile phones to re-subscribe to CANAL+ monthly?" Focus on your thought process, potential research methods, and key areas of inquiry.

• Improving Subscription Experience: "What user research methods could help improve our subscription journey to better convince prospects?" Be ready to discuss different qualitative approaches and what insights they might yield.

• User Research Fundamentals: "Describe a user research methodology you are familiar with (e.g., usability testing, user interviews) and how you might apply it to test a new feature for the CANAL+ app." Explain the steps involved and the type of insights you'd expect.

Company & Culture Questions:

• Motivation: "Why are you interested in an apprenticeship in User Research at CANAL+?" Connect your passion for user experience with the company's mission and products.

• Learning Style: "How do you learn best? How would you approach learning new user research techniques or tools?" Highlight your proactive approach to skill development.

• Teamwork: "Describe a time you worked in a team on a project. What was your role, and how did you contribute?" Be prepared to discuss collaboration and communication.

Portfolio Presentation Strategy:

• Focus on Process: If you have academic projects, walk through your research process: problem definition, methodology selection, data collection, analysis, and findings.

• Highlight Insights: Emphasize what you learned about users or the product from your projects.

• Show Enthusiasm: Convey your passion for understanding users and improving digital experiences.

• Be Prepared to Discuss: Articulate your thought process and reasoning behind your project decisions.

📝 Enhancement Note: Interview preparation advice is tailored to the specific role and company, with example questions that probe the candidate's understanding of user research, their motivation, and their ability to learn. The portfolio presentation strategy focuses on demonstrating process and learning potential.

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📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the CANAL+ careers portal.

• Customize Your Application: Tailor your CV and cover letter to highlight your interest in user research, your academic background, and any relevant projects or coursework. Emphasize your curiosity and eagerness to learn within the media and streaming industry.

• Prepare for the Interview: Review common user research methodologies and think about how you would apply them to the CANAL+ app. Be ready to discuss your motivation for this specific apprenticeship and your learning goals.

• Research CANAL+: Familiarize yourself with the CANAL+ app, its features, and its position in the market. Understand the company's commitment to user experience and innovation.

• Articulate Your "Why": Be prepared to clearly explain why you are passionate about user research and why an apprenticeship at CANAL+ is the right step for your career development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.