Airline & Product Strategy Lead

📍 Job Overview

Job Title: Airline & Product Strategy Lead

Company: SITA Switzerland Sarl

Location: Manchester, United Kingdom

Job Type: Full-Time

Category: Product Strategy / GTM Operations

Date Posted: August 13, 2026

Experience Level: Senior (10+ years)

Remote Status: Hybrid (up to 3 days in office per week)

🚀 Role Summary

• Drive strategic product adoption and alignment for SITA's offerings within the Manchester Airports Group (MAG) ecosystem, acting as the primary customer-facing strategic liaison.

• Translate MAG's product vision and strategic priorities into actionable delivery and operational outcomes, ensuring alignment with airline community needs and SITA's capabilities.

• Lead the technology conversation across MAG's airline community, focusing on areas like biometrics and digital identity to shape the future of passenger processing.

• Foster strong, lasting relationships with airlines and MAG stakeholders, leveraging industry insights and data to influence strategic decisions and drive business growth.

• Support the execution of a jointly governed innovation strategy, managing a pipeline of proofs of concept and co-innovation initiatives to optimize airport operations and enhance passenger services.

📝 Enhancement Note: This role is framed as a "Lead" position with a focus on "Strategy" and "Partnership," indicating a senior individual contributor role with significant influence over client strategy and product roadmaps. The emphasis on "customer-facing capability" and "airline community" suggests a strong GTM (Go-To-Market) operations or product marketing operations component, bridging the gap between product development, sales, and customer success within a key client relationship. The mention of "revenue operations" is inferred through the need to provide "commercial insights for billing discussions, allocation reviews and benchmarking" and "support growth of the core airports business."

📈 Primary Responsibilities

• Act as the dedicated customer-facing strategic capability, serving as the central link between Manchester Airports Group (MAG), its airline community, and SITA's product and innovation teams.

• Support and actively contribute to the delivery of MAG's airline strategy by translating strategic objectives into tangible delivery and operational outcomes, ensuring strategic ownership remains with MAG.

• Lead the technology agenda for MAG's airline community, facilitating discussions on biometrics, digital identity, and future passenger processing capabilities, aligning airlines, MAG, and SITA.

• Provide critical commercial and industry insights to support MAG's cost and value objectives, including quarterly insights for billing, allocation reviews, and benchmarking to inform commercial discussions.

• Collaborate closely with the General Manager on strategy formulation, governance frameworks, and reporting, contributing to comprehensive service and business reviews.

• Partner with the Project Manager to ensure effective delivery, change management, and governance, working with Customer Operations to integrate airline priorities and operational readiness into daily service.

• Cultivate and maintain robust relationships across the broader SITA organization, particularly within the Airports business unit, to identify and pursue opportunities for business growth with MAG.

• Drive the delivery of a jointly governed innovation strategy aligned with MAG's objectives, managing the prioritization and expenditure of the annual Innovation Fund through a pipeline of proofs of concept and co-innovation projects.

• Serve as the informed point of contact for MAG's airline community, engaging with airlines at both station and central levels to build and nurture trusted, long-term partnerships.

• Coordinate and manage airline onboarding and change delivery processes in accordance with MAG standards, owning the collation of business requirements through solution design, validation, flight proving, and post-deployment reviews.

• Drive product adoption and promote self-service utilization across the MAG estate, proactively anticipating onboarding needs rather than reacting to confirmed changes.

• Leverage SITA's extensive network and experience with other airlines and airports to inform MAG and its partners with best practices and data-driven decision-making.

• Interpret usage, adoption, and performance data, transforming it into practical recommendations that help MAG understand passenger needs and shape future products and services, including monthly airline performance reports and quarterly commercial insights.

• Connect MAG to SITA's global product roadmap, R&D efforts, and wider airline relationships, recognizing the existing customer base where MAG airlines are also SITA clients.

📝 Enhancement Note: The responsibilities highlight a blend of strategic product management, customer success, and business development within a specific client account. The emphasis on translating strategic objectives into "delivery and operational outcomes" and managing the "collation of business requirements" points towards a strong need for process definition, workflow optimization, and cross-functional alignment, core tenets of GTM and Revenue Operations. The role also requires significant data analysis and reporting to support commercial and strategic discussions.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Business, Aviation Management, Technology, or a related field.

• Master's degree or relevant certifications in Product Management, Strategy, or Business Analysis are highly preferred. Experience:

• A minimum of 10 years of progressive experience in the aviation technology, airport operations, or airline industry, with a significant portion focused on product strategy, customer success, or strategic account management.

• Proven track record of successfully supporting and executing a client's strategy, building alignment across diverse operational and commercial teams and stakeholders.

• Extensive experience in product adoption, governance, and stakeholder management, ideally within an airline, airport, or passenger processing context.

• Demonstrated ability in business analysis, with a history of accurately collating and translating complex requirements into deliverable outcomes that function effectively in live production environments.

• Proven experience in leading customer and airline relationships, translating strategic vision into concrete, delivered results that support business growth and operational excellence.

• Experience working within large, matrixed organizations, building cross-functional relationships to drive customer value and business expansion.

• Strong capability in interpreting operational and commercial data, leveraging broader industry experience to support evidence-based decision-making for clients and partners.

• Experience with common-use or shared-use passenger processing environments (e.g., CUPPS, CUSS, self-service bag drop, BRS). Required Skills:

• Product Strategy & Roadmapping: Ability to understand, shape, and execute product strategies aligned with client objectives.

• Business Analysis & Requirements Gathering: Expertise in defining, documenting, and translating business needs into technical and operational requirements.

• Stakeholder Management & Relationship Building: Proven skill in building trust and long-term partnerships with diverse stakeholders, including airlines, airport authorities, and internal teams.

• Operational Acumen (Aviation): Deep understanding of airline and airport operations, including passenger processing, ground handling, and common-use environments.

• Data Analysis & Insights: Proficiency in interpreting operational and commercial data to drive informed decision-making and provide strategic recommendations.

• Cross-Functional Collaboration: Ability to work effectively across matrixed organizational structures, collaborating with product, engineering, operations, and sales teams.

• Communication & Presentation Skills: Excellent verbal and written communication, with the ability to present complex information clearly to various audiences.

• Project Governance & Delivery: Understanding of project management principles and ability to contribute to governance and delivery processes.

Preferred Skills:

• Existing relationships within the UK airline and ground-handling community, particularly within the MAG estate.

• Familiarity with SITA's specific product suite, including SITA Flex and shared-use, self-service, and airline integration architectures.

• Awareness of emerging trends in biometrics, digital identity, and passenger processing innovation.

• Experience with innovation fund management and driving proof-of-concept initiatives.

📝 Enhancement Note: The qualifications emphasize a unique blend of strategic thinking, operational expertise within the aviation sector, and strong interpersonal skills. The "Must Have" section specifically calls out experience with passenger processing technologies like CUPPS and CUSS, which are critical for any role involving airport operations technology. The "Nice to Have" section indicates a preference for candidates with existing networks within the UK aviation industry and familiarity with SITA's specific solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Strategic Alignment Case Studies: Examples demonstrating how you've aligned product strategies with client business objectives and translated them into tangible operational outcomes.

• Requirements Translation Examples: Documented instances of capturing airline or operational requirements and successfully guiding them through solution design to live production deployment, showcasing reduced rework and improved first-time success.

• Stakeholder Management & Partnership Examples: Case studies illustrating your ability to build and maintain trusted, long-term relationships with airlines and airport stakeholders, fostering collaboration and achieving shared goals.

• Data-Driven Decision Support: Demonstrations of how you've used operational and commercial data to inform strategic decisions, support commercial discussions, and drive product adoption.

• Innovation Initiative Contributions: Evidence of involvement in shaping or delivering innovation projects, proofs of concept, or co-innovation initiatives, highlighting their impact on operational efficiency or passenger experience.

Process Documentation:

• Requirements Gathering & Management: Examples of structured processes for collecting, analyzing, and prioritizing business requirements from diverse stakeholders, ensuring clarity and accuracy.

• Product Adoption & Onboarding Frameworks: Documentation of methodologies used to drive product adoption and manage airline onboarding, including proactive planning and continuous improvement.

• Cross-Functional Workflow Design: Examples of how you've designed or optimized workflows involving product, operations, and customer success teams to ensure seamless delivery and support.

• Performance Monitoring & Reporting: Samples of reporting frameworks used to track product usage, adoption, and performance, and how this data was translated into actionable insights and recommendations.

📝 Enhancement Note: For a role like this, a portfolio should showcase not just strategic thinking but also the practical application of that strategy. Emphasis should be placed on demonstrating the ability to bridge the gap between high-level objectives and on-the-ground operational realities, with a clear focus on measurable outcomes and stakeholder alignment.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for senior-level Product Strategy and Aviation Technology roles in the Manchester, UK region, with 10+ years of experience, the estimated salary range is £75,000 - £105,000 per annum. This range accounts for the strategic nature of the role, client-facing responsibilities, and the specialized aviation industry context. Benefits:

• Flex Week: Opportunity to work from home up to 2 days per week, depending on team needs.

• Flex Day: Flexibility to adjust workday timings to better suit personal plans.

• Flex-Location: Ability to work from any location globally for up to 30 days per year.

• Employee Wellbeing: Comprehensive support through a 24/7 Employee Assistance Program (EAP) for employees and dependents, and access to the personalized Champion Health platform.

• Professional Development: Extensive learning opportunities including access to LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight (for tech upskilling), Harvard Business Publishing (for leadership), and Stanford (for strategic development), aligned with individual development plans.

• Competitive Benefits: A package of benefits tailored to the local market and employment status, typically including private medical insurance, pension contributions, life assurance, and paid time off.

• SITA's Inclusive Environment: Access to a supportive and diverse work environment recognized as a "Great Place to Work®".

Working Hours:

• Standard full-time working hours, likely around 37.5-40 hours per week, with flexibility offered through "Flex Day" initiatives to accommodate personal needs.

📝 Enhancement Note: The salary estimate is based on UK market data for senior roles in technology strategy and aviation, considering the specific location and experience level. Benefits are detailed as provided in the job description, highlighting SITA's commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information technology and services, specifically focused on the air transport industry. SITA is a global leader in providing technology solutions for airports, airlines, and governments worldwide.

Company Size: Large enterprise (typically 5,000-10,000+ employees globally). SITA operates in 200 countries and has a significant workforce.

Founded: 1949, indicating a long-standing history and deep expertise in the aviation technology sector.

Team Structure:

• This role sits within a dedicated team focused on the strategic partnership with Manchester Airports Group (MAG).

• You will work closely with the General Manager (strategy, governance, reporting) and the Project Manager (delivery, change, governance).

• Collaboration extends to the Customer Operations team to ensure airline priorities are integrated into service delivery.

• Strong interdependencies exist with the wider SITA organization, particularly the Airports business unit and product/innovation teams.

• The role involves significant interaction with the airline community at MAG and with MAG's own operational and commercial teams. Methodology:

• Partnership-Led Approach: Emphasis on a consultative and collaborative approach to build trusted, long-term relationships with clients and stakeholders.

• Data-Driven Decision Making: Utilization of operational and commercial data to inform strategy, support decision-making, and demonstrate value.

• Agile & Iterative Development: Support for innovation through a governed pipeline of proofs of concept, co-innovation, and roadmap initiatives, reflecting an agile approach to product evolution.

• Process Optimization: Focus on translating strategic objectives into efficient operational outcomes, improving first-time success rates, and reducing rework in onboarding and change delivery.

• Customer-Centric Strategy: Prioritizing understanding customer (airline) needs and shaping products and services to meet them effectively.

Company Website: https://www.sita.aero/

📝 Enhancement Note: SITA's long history and global presence in the air transport industry provide a strong foundation for this role. The company culture is described as diverse, inclusive, and supportive, with a significant emphasis on employee development and well-being, aligning with its "Great Place to Work®" certification. The team structure emphasizes collaboration across client-facing roles, project management, and broader SITA functions.

📈 Career & Growth Analysis

Operations Career Level: This is a senior individual contributor role, positioned as a "Lead" within a critical client partnership. It requires a high degree of autonomy, strategic thinking, and the ability to influence both client and internal stakeholders. It sits above a typical Product Manager or Account Manager, focusing on the strategic intersection of product, operations, and client success.

Reporting Structure:

• You will report to a General Manager who oversees the SITA-MAG partnership.

• You will work closely with a Project Manager responsible for delivery and change.

• You will also have strong cross-functional reporting lines and collaborative relationships with product management, R&D, and customer operations teams within SITA. Operations Impact:

• The role directly impacts revenue through driving product adoption, expanding SITA's services within the MAG account, and identifying new business opportunities.

• It influences operational efficiency at MAG and its airlines by ensuring technology solutions are well-aligned with operational realities and passenger needs.

• Strategic product decisions are informed by your insights, directly impacting the evolution of passenger processing technologies and SITA's product roadmap. Growth Opportunities:

• Strategic Leadership: Potential to grow into more senior strategic account management roles, broader product leadership positions within SITA's Airports business unit, or specialized roles in innovation and technology consulting.

• Skill Development: Opportunities to deepen expertise in aviation technology, biometrics, digital identity, and advanced passenger processing solutions. Further development in commercial acumen, strategic planning, and complex stakeholder management.

• Industry Influence: Chance to become a recognized expert in airport technology strategy and passenger experience, potentially contributing to industry forums and SITA's thought leadership.

• Global Mobility: As part of a global organization, potential opportunities for international assignments or projects.

📝 Enhancement Note: This role offers a significant opportunity for career advancement by deepening expertise in a niche but critical area of aviation technology and strategic client management. The emphasis on innovation and client partnership provides a strong platform for developing leadership skills and influencing industry trends.

🌐 Work Environment

Office Type: Hybrid work model, combining remote work with office-based collaboration. The role is based at Manchester Airport, suggesting a dynamic, operational environment when on-site.

Office Location(s): Manchester Airport, Manchester, M90 1QX, United Kingdom. This location offers direct proximity to the operational hub and key stakeholders.

Workspace Context:

• Collaborative Environment: The hybrid model encourages collaboration with team members (GM, PM) and stakeholders at the airport, while also allowing for focused independent work remotely.

• Technology-Rich: As a technology company serving airports, the workspace is expected to be equipped with modern communication and collaboration tools. Access to SITA's internal systems and platforms is essential.

• Operational Proximity: Being based at Manchester Airport provides a unique advantage for understanding the day-to-day operational challenges and opportunities faced by airlines and ground handlers.

Work Schedule:

• Standard full-time hours are expected, with flexibility offered through "Flex Day" arrangements.

• The nature of client-facing roles in aviation may occasionally require adaptability to meet critical deadlines or events, though the "Flex Day" policy aims to balance this.

📝 Enhancement Note: The hybrid work arrangement, combined with the on-site presence at a major airport, offers a blend of flexibility and operational immersion. This environment is suited for individuals who can thrive in both independent remote work and dynamic, on-the-ground client interactions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and potentially a brief introductory call to assess basic qualifications and fit.

• Hiring Manager Interview: A more in-depth discussion focused on your experience, strategic thinking, operational understanding, and alignment with the role's core responsibilities. Expect questions about your approach to stakeholder management and product strategy.

• Panel Interview: This may involve interviews with the General Manager, Project Manager, and potentially representatives from the product or customer operations teams. This stage will assess your ability to integrate into the team and collaborate across functions.

• Case Study/Presentation: You may be asked to prepare and present a case study on a relevant topic, such as how you would approach driving adoption for a new passenger processing technology, or how you would manage a complex stakeholder conflict. This will evaluate your problem-solving skills, strategic thinking, and presentation abilities.

• Final Interview: Potentially with a senior leader within the business unit to confirm strategic fit and long-term potential.

Portfolio Review Tips:

• Showcase Strategic Impact: For each project or experience, clearly articulate the strategic challenge, your approach, the implemented solutions, and the measurable outcomes (e.g., increased adoption, improved efficiency, revenue growth, enhanced passenger satisfaction).

• Highlight Requirements Translation: Provide concrete examples of how you've translated complex airline or operational needs into actionable requirements and successfully managed their delivery. Detail the process from initial capture to final deployment.

• Demonstrate Relationship Management: Include examples of how you've built and maintained strong, trust-based relationships with diverse stakeholders, particularly airlines and airport authorities. Detail specific strategies used to gain alignment and manage expectations.

• Quantify Results: Whenever possible, use data and metrics to quantify your achievements. This includes demonstrating improvements in product adoption rates, operational efficiency, cost savings, or revenue impact.

• Tailor to SITA & MAG: Research SITA's current product offerings and MAG's strategic priorities. Frame your experience and portfolio items to demonstrate how you can directly contribute to their objectives.

Challenge Preparation:

• Strategic Problem Solving: Be prepared to discuss how you would approach specific challenges, such as increasing self-service utilization, managing conflicting airline requirements, or driving adoption of new technologies like biometrics.

• Client-Centric Scenarios: Practice articulating how you would engage with airline representatives, understand their pain points, and propose solutions that align with both their needs and SITA's offerings.

• Innovation Strategy: Think about how you would contribute to prioritizing an innovation fund, evaluating proof-of-concept proposals, and translating nascent ideas into viable product roadmaps.

📝 Enhancement Note: The interview process is likely to be rigorous, focusing on strategic thinking, operational pragmatism, and strong interpersonal skills. Candidates should be prepared to articulate their experience through concrete examples and demonstrate how they can add value to the SITA-MAG partnership. A well-curated portfolio is crucial for showcasing these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• CRM: Salesforce (likely used for account management, opportunity tracking, and customer data).

• Project Management: Tools like Jira, Asana, or Microsoft Project for tracking delivery, change initiatives, and governance processes.

• Collaboration Platforms: Microsoft Teams, Slack for daily communication and team collaboration.

• Product Management Tools: Potentially tools like Aha!, Productboard, or Confluence for roadmap planning, requirements documentation, and knowledge sharing.

Analytics & Reporting:

• BI Tools: Tableau, Power BI, or SITA's internal analytics platforms for generating performance reports, dashboards, and commercial insights.

• Data Warehousing/ETL: Understanding of data pipelines and databases to extract and analyze operational and commercial data.

• Spreadsheet Software: Advanced proficiency in Microsoft Excel for data analysis, modeling, and reporting.

CRM & Automation:

• SITA's Passenger Processing Solutions: Familiarity with SITA Flex, common-use passenger processing systems (CUPPS), common-use self-service (CUSS), and related integration architectures.

• Automation Tools: While not explicitly mentioned for this role, understanding of workflow automation principles relevant to onboarding and change management processes would be beneficial.

• Integration Platforms: Knowledge of how different systems (e.g., airline systems, airport systems, SITA platforms) integrate is crucial for understanding passenger processing flows.

📝 Enhancement Note: Proficiency with CRM systems like Salesforce is standard for client-facing strategic roles. The key differentiator here is familiarity with SITA's specific airport and passenger processing technologies (CUPPS, CUSS, SITA Flex) and the ability to leverage data analytics tools to support strategic and commercial decision-making within this domain.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of airlines and airport partners, ensuring SITA's solutions deliver tangible value.

• Collaboration & Partnership: Fostering strong, trust-based relationships internally and externally to achieve shared goals and drive collective success.

• Innovation & Forward-Thinking: Embracing new technologies and approaches to continuously improve passenger processing and airport operations.

• Integrity & Accountability: Upholding high ethical standards and taking ownership of commitments and outcomes.

• Excellence & Efficiency: Striving for operational excellence, process optimization, and driving efficiency in all aspects of work.

Collaboration Style:

• Consultative & Proactive: Engaging with stakeholders in a consultative manner, proactively identifying needs and opportunities rather than waiting for issues to arise.

• Cross-Functional Integration: Seamlessly working across SITA's product, operations, sales, and customer success teams, as well as with client teams (MAG, airlines), to ensure holistic solutions.

• Data-Informed Dialogue: Using data and insights to drive discussions, build consensus, and support strategic recommendations.

• Transparent Communication: Maintaining open and honest communication channels with all stakeholders, providing clear updates and managing expectations effectively.

📝 Enhancement Note: SITA's stated values and collaborative approach align with the demands of a strategic client partnership role. The emphasis on customer-centricity, innovation, and data-driven decision-making is critical for success in bridging the gap between technology providers and operational realities in the aviation industry.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Client Needs with SITA Capabilities: Navigating the complex landscape of diverse airline requirements against SITA's product roadmap and strategic direction, ensuring alignment and managing expectations.

• Driving Adoption in a Matrixed Environment: Influencing adoption of new technologies and processes across multiple airlines and internal SITA teams, often with competing priorities.

• Translating Strategy into Operational Reality: Bridging the gap between high-level strategic goals and the day-to-day operational execution, ensuring that implemented solutions are practical and effective.

• Maintaining Stakeholder Alignment: Keeping a broad range of stakeholders (airlines, MAG, SITA internal teams) aligned on strategies, roadmaps, and delivery plans, particularly during periods of change or innovation.

• Quantifying Innovation Impact: Demonstrating the tangible value and ROI of innovation initiatives and proofs of concept to secure continued investment and adoption.

Learning & Development Opportunities:

• Deep Dive into Aviation Tech: Gaining in-depth knowledge of cutting-edge technologies like biometrics, digital identity, and advanced passenger processing systems.

• Strategic Account Management: Developing advanced skills in managing large, complex client partnerships and driving strategic growth within key accounts.

• Product Lifecycle Management: Enhancing expertise in product strategy, roadmap development, and product adoption within a specialized industry context.

• Industry Exposure: Engaging with industry bodies, conferences, and SITA's global network to stay abreast of emerging trends and best practices in air transport technology.

• Leadership Development: Opportunities to lead strategic initiatives, mentor junior team members, and potentially progress into broader leadership roles within SITA.

📝 Enhancement Note: The challenges inherent in this role are significant but also present substantial opportunities for professional growth. Successfully navigating these complexities will allow for the development of highly sought-after skills in strategic account management, aviation technology, and cross-functional leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully translated a client's strategic vision into concrete operational outcomes. What was your process, and what were the results?" (Focus on your methodology for requirements gathering, stakeholder alignment, and delivery oversight.)

• "How would you approach leading the technology conversation around biometrics and digital identity for MAG's airline community, ensuring buy-in from all parties?" (Emphasize your communication, influence, and strategic planning skills.)

• "Imagine an airline requests a feature that is not currently on SITA's roadmap. How would you manage this request, balancing the airline's needs with SITA's strategic priorities and resource constraints?" (Showcase your negotiation, prioritization, and product management thinking.) Company & Culture Questions:

• "What do you know about SITA's role in the air transport industry, and what excites you about this particular partnership with MAG?" (Demonstrate your research and genuine interest.)

• "How do you foster collaboration and build trusted relationships with diverse stakeholders, especially in a hybrid work environment?" (Highlight your interpersonal skills, communication style, and approach to partnership.)

• "Describe your experience using data and analytics to influence strategic decisions or support commercial discussions. Can you provide an example from your aviation or technology background?" (Focus on your analytical capabilities and ability to translate data into actionable insights.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio item, use a STAR method (Situation, Task, Action, Result) or a similar framework. Clearly articulate the problem, your role, the actions you took, and the quantifiable outcomes.

• Focus on "How" and "Why": Beyond just stating what you did, explain how you approached a challenge and why you made certain decisions. This demonstrates your strategic thinking and problem-solving process.

• Showcase Requirements-to-Delivery: Highlight projects where you successfully managed the lifecycle from initial business requirements gathering to final operational deployment. Emphasize your role in bridging this gap.

• Quantify Impact: Use numbers, percentages, and metrics to demonstrate the success of your initiatives. For example, "increased adoption by 25%," "reduced onboarding time by 15%," or "contributed to a 10% increase in operational efficiency."

• Tailor to the Role: Select portfolio items that most closely align with the responsibilities and requirements of the Airline & Product Strategy Lead role, especially those involving aviation technology, strategic partnerships, and operational improvements.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of strategic foresight, operational pragmatism, and strong relationship-building skills. Candidates should be ready to discuss their experience using concrete examples and articulate their value proposition in the context of SITA's partnership with MAG.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided careers link on the SITA website.

• Tailor Your Resume: Highlight experience in product strategy, aviation technology, stakeholder management, and operational delivery. Use keywords from the job description, such as "passenger processing," "CUPPS," "CUSS," "biometrics," and "digital identity." Quantify achievements wherever possible.

• Prepare Your Portfolio: Curate a selection of your best work that demonstrates your ability to translate strategy into operational outcomes, manage complex requirements, and build strong client relationships. Focus on case studies that showcase impact and measurable results within the aviation or technology sectors.

• Research SITA and MAG: Understand SITA's mission, its role in the air transport industry, and its key technologies. Familiarize yourself with Manchester Airports Group's strategic priorities, recent developments, and its position in the market. This will enable you to articulate your value proposition more effectively.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on behavioral examples and strategic thinking. Be prepared to discuss your portfolio items in detail and articulate how your skills align with the role's demands and SITA's culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.