Working Student UX Research (m/f/d)

📍 Job Overview

Job Title: Working Student UX Research (m/f/d)

Company: DocuWare

Location: Germering, Bavaria, Germany

Job Type: Working Student

Category: User Experience (UX) Research / Product Operations

Date Posted: 2026-06-26

Experience Level: Entry-Level / Student

Remote Status: Hybrid

🚀 Role Summary

• Support the Product Management team in enhancing the user experience and usability of DocuWare products through rigorous UX research methodologies.

• Conduct and analyze user research activities, including interviews, user tests, and online surveys, to gather actionable insights for product improvement.

• Actively contribute to the development and maintenance of the DocuWare product tester program and user pool.

• Collaborate closely with cross-functional teams including UX researchers, designers, writers, and product owners to translate research findings into tangible product enhancements.

• Gain practical experience in empirical research methods, test design, and statistical analysis within a dynamic, international software company.

📝 Enhancement Note: This role is positioned as a "Working Student," indicating a part-time capacity focused on learning and contributing under guidance. While not a traditional Revenue or Sales Operations role, the emphasis on user experience, product usability, and data analysis has direct implications for customer satisfaction, adoption rates, and ultimately, revenue enablement. The insights generated will inform product development, which is critical for long-term GTM success.

📈 Primary Responsibilities

• Assist in the preparation, execution, and analysis of qualitative and quantitative user research studies, such as in-depth interviews, usability testing sessions, and online surveys.

• Recruit and manage participants for user research activities, ensuring a diverse and representative sample for testing new and existing features, concepts, and designs.

• Contribute to the ongoing development and operational efficiency of the DocuWare Product Tester Program, including maintaining and expanding the user pool.

• Conduct ad-hoc research on topics relevant to current product development initiatives and market trends.

• Facilitate collaboration and knowledge sharing between UX researchers, UX designers, UX writers, and product owners by presenting research findings and recommendations.

• Support the documentation of research processes, findings, and recommendations to ensure knowledge retention and accessibility.

• Help organize and schedule user research sessions, workshops, and feedback forums.

📝 Enhancement Note: The responsibilities emphasize hands-on involvement in the research lifecycle, from recruitment to analysis. For a working student, this implies a structured learning environment where they will be guided through each step, building foundational skills in UX research operations.

🎓 Skills & Qualifications

Education: Currently pursuing a Bachelor's or postgraduate degree in Psychology, Human-Computer Interaction (HCI), Human Factors, Cognitive Science, or a closely related field.

Experience:

• Some experience with empirical research methods is preferred.

• Initial experience with test design and statistical analysis is beneficial. Required Skills:

• Strong interest in User Experience (UX) principles and practices.

• Excellent German and English language proficiency (written and verbal) for effective communication and documentation.

• Demonstrated reliability, independence, and meticulous attention to detail in academic or project work.

• Strong organizational skills and the ability to manage multiple tasks and deadlines effectively.

• Proactive and self-motivated with a strong desire to learn and contribute. Preferred Skills:

• Familiarity with user testing methodologies and tools.

• Basic understanding of statistical analysis techniques relevant to research data.

• Experience with online survey platforms.

• Ability to work effectively in a collaborative, international team environment.

📝 Enhancement Note: The qualifications highlight a need for foundational academic knowledge in relevant fields and a strong interest in UX. The emphasis on German and English fluency is critical given DocuWare's international presence and likely internal communication needs. The "working student" status suggests that advanced professional experience isn't expected, but a strong academic foundation and demonstrated soft skills are paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of academic projects or personal work demonstrating an understanding of research methodologies (e.g., research proposals, study designs, analysis summaries).

• Examples of data analysis outputs, even if from academic coursework, showcasing an ability to interpret findings.

• Any work related to user feedback collection or analysis, such as survey summaries or interview notes.

• Evidence of organizational skills through project planning documents or task management examples. Process Documentation:

• Ability to follow and document established research workflows under guidance.

• Understanding of how research findings are integrated into product development cycles.

• Familiarity with the principles of data integrity and confidentiality in research.

📝 Enhancement Note: While a formal "portfolio" might not be expected from a working student, candidates should be prepared to showcase academic projects or any practical experience that demonstrates their understanding of research design, data handling, and analytical thinking. The focus will be on the process of research and how it contributes to product development.

💵 Compensation & Benefits

Salary Range: As a working student position, compensation will be hourly and aligned with German labor laws and regional standards for student assistants in the technology sector. Based on industry benchmarks for similar roles in Bavaria, a range of €13-€17 per hour is a reasonable estimate, depending on the specific year of study and prior experience.

Benefits:

• Flexible working hours: Adaptable to class schedules, with ample time for exam preparation.

• Mentorship: Dedicated mentor for onboarding and ongoing support.

• Flat Hierarchies: First-name basis with all colleagues, including executive board.

• Hybrid Work Location: Flexible work arrangement combining remote and office work.

• Generous Vacation: 35 vacation days per year (pro-rated based on hours worked).

• Wellness & Recreation: Sport offerings, massages, relaxing lounge area.

• Mental Health Support: Employee Assistance Program for confidential well-being resources.

• On-site Amenities: Free Fairtrade coffee, organic milk/oat milk, snacks, fresh fruit.

• Subsidized Lunch: Access to subsidized meals via the Foodji fridge.

• Free Tuesday Lunch: Complimentary lunch provided every Tuesday.

• Excellent Accessibility: Convenient access via train or highways; free e-car charging on site.

• Team Spirit: Regular employee and team events (virtual or on-site).

• International Collaboration: Opportunities to work with globally distributed teams.

• Unique Benefits Package: Choice between Bonago (vouchers/discounts), E-Gym (fitness), or subsidized Deutschlandticket (public transport pass).

• Work From Abroad: Option to work remotely from abroad for up to 5 days.

• Buddy Program: Paired with a buddy for onboarding support.

Working Hours: Expected to be part-time, aligned with typical working student hours (e.g., 15-20 hours per week), with flexibility to accommodate academic commitments.

📝 Enhancement Note: The salary estimate is based on typical rates for working students in Germany, particularly in the tech sector and the Bavaria region. The extensive list of benefits reflects DocuWare's commitment to employee well-being and work-life balance, which is a strong selling point for students seeking practical experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Cloud Solutions / Document Management. DocuWare operates in the enterprise software sector, providing cloud-based solutions for document management and workflow automation, enabling businesses to digitalize their operations.

Company Size: While not explicitly stated in the raw data, DocuWare is a well-established global company with offices in multiple countries and a significant employee base, suggesting it's a mid-to-large enterprise. This size offers both stability and opportunities for cross-functional exposure.

Founded: DocuWare was founded in 1988. This long history indicates stability, a proven business model, and deep domain expertise in its market.

Team Structure:

• The UX Research team is part of the larger Product Management organization.

• This role will work closely with UX Researchers, UX Designers, UX Writers, and Product Owners.

• Collaboration is key, implying a team-oriented environment where knowledge sharing and mutual support are encouraged.

• The company emphasizes flat hierarchies and an open culture, suggesting direct access to team members and leadership. Methodology:

• The role is embedded within UX Research, which utilizes empirical methodologies to inform product development.

• This involves data-driven approaches, user feedback loops, and iterative design processes.

• The company values active participation and contribution, encouraging team members to bring forward ideas and insights.

Company Website: https://www.docuware.com/

📝 Enhancement Note: DocuWare's established presence and focus on digital transformation are key cultural drivers. The "working student" role is integrated into a professional environment that values both structured processes and open communication, providing a rich learning experience.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time "Working Student" position. It serves as an introductory role into the field of UX Research operations, providing foundational knowledge and practical skills. The focus is on learning and supporting existing processes rather than leading initiatives.

Reporting Structure: The Working Student will report to a mentor within the UX Research team, likely a UX Researcher or a Team Lead. They will work collaboratively with various product development roles.

Operations Impact: While not directly involved in revenue generation or sales processes, the UX Research performed has a significant indirect impact. By improving product usability and user satisfaction, this role contributes to higher customer adoption, retention, and positive word-of-mouth, all of which support long-term revenue growth and market competitiveness.

Growth Opportunities:

• Skill Development: Gain hands-on experience in core UX research methodologies, data analysis, and user recruitment.

• Industry Exposure: Learn about the software development lifecycle and product management within a global SaaS company.

• Networking: Build professional relationships with UX professionals, designers, and product managers.

• Potential for Future Roles: Successful performance and demonstrated aptitude could lead to opportunities for internships or full-time roles at DocuWare or elsewhere in the UX/Product field.

📝 Enhancement Note: The growth path for a working student is primarily educational. The emphasis is on acquiring practical skills and understanding how UX research contributes to product success, which is a critical component of the overall Go-To-Market strategy.

🌐 Work Environment

Office Type: Hybrid work model, combining remote work with time spent in a modern office environment. This offers flexibility while maintaining in-person collaboration opportunities.

Office Location(s): The primary office location mentioned is Germering, Bavaria, Germany. DocuWare also has globally distributed teams in locations like New York and Sofia, suggesting an international and connected work environment.

Workspace Context:

• Collaborative Environment: The office likely features spaces designed for teamwork and interaction, fostering a sense of community.

• Tools & Technology: Access to the latest technologies and tools used by the UX Research and Product Management teams.

• Team Interaction: Opportunities for informal and formal interactions with colleagues, facilitating learning and idea exchange.

• Amenities: The office provides amenities such as free coffee, snacks, fruit, and subsidized lunch options, contributing to a comfortable and productive atmosphere.

Work Schedule: Flexible working hours are a key feature, allowing students to balance their academic responsibilities with their work at DocuWare. This flexibility extends to exam preparation time.

📝 Enhancement Note: The hybrid nature of the role and the comprehensive benefits package suggest a modern, employee-centric work environment that prioritizes work-life balance and well-being.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the CV and cover letter to assess academic background and interest in UX.

• First Interview: A conversation with a hiring manager or HR representative to discuss qualifications, motivation, and fit with the company culture. This may include behavioral questions.

• Skills Assessment/Case Study (Potential): Depending on the specific requirements of the role, a small task or case study related to research methods or data interpretation might be assigned.

• Team/Mentor Interview: An opportunity to meet potential team members or the assigned mentor to discuss day-to-day responsibilities and working style.

• Final Round: Possibly a brief discussion with a senior stakeholder.

Portfolio Review Tips:

• Academic Projects: Be prepared to discuss relevant academic projects in detail. Highlight your role, the research questions, methodologies used, findings, and the impact or learning outcomes.

• Methodology Focus: Emphasize your understanding of research methods, even if theoretical. Explain why certain methods were chosen for a particular project.

• Data Interpretation: Showcase any examples of how you analyzed or interpreted data, even qualitative data from interviews or surveys.

• Organizational Examples: If you have examples of managing projects, scheduling tasks, or coordinating activities, be ready to share them.

• Enthusiasm and Learning Aptitude: Convey your eagerness to learn and contribute to the team.

Challenge Preparation:

• Research Basics: Refresh your understanding of fundamental UX research methods (interviews, surveys, usability testing).

• Data Analysis Fundamentals: Be prepared to discuss basic concepts of qualitative and quantitative data analysis.

• Problem-Solving: Think about how you would approach a simple research problem, e.g., understanding user pain points with a specific feature.

• Company Research: Familiarize yourself with DocuWare's products and its mission to digitalize work.

📝 Enhancement Note: For a working student role, the "portfolio" is less about polished professional deliverables and more about demonstrating academic rigor, analytical thinking, and a genuine interest in UX research processes.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Likely experience or training with tools for conducting online interviews, user tests, and surveys (e.g., Zoom, Microsoft Teams, Google Meet for interviews; potentially survey platforms like SurveyMonkey, Typeform, or internal tools).

• Data Analysis Software: Basic familiarity with tools for qualitative data analysis (e.g., NVivo, Dovetail - though likely simpler tools will suffice for student work) and quantitative data analysis (e.g., Excel, Google Sheets, basic statistical packages like SPSS or R if the student has that background).

• Productivity Suites: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheets, Slides) for documentation, analysis, and presentations.

Analytics & Reporting:

• Familiarity with creating simple reports or summaries of research findings.

• Understanding of how to present data clearly and concisely. CRM & Automation:

• While not directly managing CRM, understanding that user feedback feeds into customer databases and product improvement cycles is beneficial.

📝 Enhancement Note: The expectation is likely for foundational knowledge and a willingness to learn specific tools used by DocuWare. Proficiency in common productivity and communication tools is essential.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on understanding and improving the user experience, directly contributing to customer satisfaction and loyalty.

• Data-Driven Decision Making: Utilizing research findings and data analysis to inform product development and strategic decisions.

• Collaboration: Working effectively within cross-functional teams, valuing diverse perspectives and shared goals.

• Continuous Improvement: A commitment to iterative product development and ongoing refinement based on user feedback.

• Openness and Participation: Encouraging active contribution, idea sharing, and a culture where everyone's input is valued.

Collaboration Style:

• Cross-Functional Integration: Working closely with designers, writers, and product managers to ensure research insights are actionable and integrated into the product roadmap.

• Feedback Exchange: A culture that encourages constructive feedback on research plans, methodologies, and findings.

• Knowledge Sharing: Proactively sharing learnings from research activities with relevant stakeholders.

📝 Enhancement Note: DocuWare's values of customer focus, collaboration, and continuous improvement are central to the UX Research function and will be reflected in the team's working style.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Academics and Work: Effectively managing time to meet both academic and job responsibilities.

• Translating Theory to Practice: Applying academic knowledge of research methods to real-world product development scenarios.

• Navigating a Professional Environment: Adapting to workplace norms, professional communication, and team dynamics.

• Learning New Tools and Processes: Quickly acquiring proficiency with DocuWare's specific research tools and workflows.

Learning & Development Opportunities:

• Practical UX Research Experience: Hands-on involvement in the entire research lifecycle.

• Mentorship: Guidance from experienced UX professionals.

• Industry Insights: Understanding how user research impacts product strategy and business outcomes in the SaaS industry.

• Networking: Building connections within the tech and UX community.

📝 Enhancement Note: The primary challenge and opportunity for a working student is the learning curve. The role is designed to provide a robust educational experience.

💡 Interview Preparation

Strategy Questions:

• "Why are you interested in UX Research and specifically in working for DocuWare?"

• "Describe a project you worked on (academic or otherwise) where you had to gather information or solve a problem. What was your approach?"

• "How would you approach recruiting participants for a user test if you had limited resources?"

• "What do you understand by the term 'usability'?"

• "How do you ensure reliability and accuracy in your work?" Company & Culture Questions:

• "What do you know about DocuWare and our products?"

• "How do you see yourself contributing to our team culture?"

• "Describe your preferred working style – independent or collaborative?"

• "How do you handle feedback on your work?" Portfolio Presentation Strategy:

• Conciseness: Be prepared to present your most relevant academic projects or experiences clearly and concisely.

• Methodology Focus: Clearly articulate the research methods you used and why they were appropriate.

• Key Takeaways: Highlight what you learned from each project and how it might apply to UX research.

• Enthusiasm: Convey your passion for UX and your eagerness to learn.

📝 Enhancement Note: Interviewers will be assessing not just technical aptitude but also your motivation, learning potential, and cultural fit. Be prepared to speak about your academic work with enthusiasm and connect it to the responsibilities of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the DocuWare careers portal.

• Tailor your CV: Highlight relevant coursework, academic projects, and any practical experience related to research, data analysis, or organization. Use keywords from the job description such as "UX Research," "empirical research methods," "test design," "statistical analysis," and "organizational skills."

• Craft a compelling cover letter: Clearly articulate your interest in UX Research, your motivation for applying to DocuWare, and how your academic background makes you a suitable candidate for this working student role. Emphasize your enthusiasm for learning and contributing.

• Prepare to discuss academic work: Be ready to elaborate on any projects or research conducted during your studies that demonstrate your skills in research design, data collection, or analysis.

• Research DocuWare: Familiarize yourself with DocuWare's products, company mission, and values to demonstrate genuine interest and understanding during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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