Werkstudent UX Research Operations Team (m/w/d)

📍 Job Overview

Job Title: Werkstudent UX Research Operations Team (m/w/d)

Company: DATEV eG

Location: Nuremberg, Bavaria, Germany

Job Type: Part-Time, Intern

Category: User Experience (UX) Operations / Research Operations

Date Posted: June 03, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• This role is a hybrid position designed for a student to gain practical experience within a UX Research Operations team.

• The primary focus is on supporting UX research initiatives through participant recruitment, data management, and operational coordination.

• The position involves contributing to the efficiency and compliance of UX research processes, including data privacy aspects.

• Successful candidates will assist in the preparation and execution of research studies, enhancing the overall customer experience design efforts.

📝 Enhancement Note: While the title includes "Werkstudent" (student worker) and "UX Research Operations Team," the core responsibilities lean towards operational support for UX research rather than independent UX research. This role is ideal for someone looking to build a foundation in research operations and data management within a tech-focused environment. The "m/w/d" (male/female/diverse) designation indicates an inclusive hiring practice common in Germany.

📈 Primary Responsibilities

• Generate data-privacy compliant participant lists from internal databases for UX research studies.

• Conduct regular phone outreach to recruit participants for UX research studies and surveys.

• Coordinate UX research studies, liaising with external service providers to ensure smooth execution.

• Assist in the programming, execution, and analysis of online questionnaires and surveys.

• Support the creation of presentations and graphical content for research findings and reports.

• Contribute to market and competitor analysis efforts as part of the UX research function.

• Help drive the automation of UX research and customer journey measurement processes.

📝 Enhancement Note: The "Aufgabenschwerpunkte" (focus areas of tasks) clearly indicate a hands-on, operational support role. Responsibilities span data management, outreach, coordination, and content preparation, all crucial for enabling effective UX research.

🎓 Skills & Qualifications

Education: Currently pursuing a degree in Market Research, Media Informatics, Business Psychology, or a comparable field of study.

Experience: Entry-level with 0-2 years of experience, ideally including some prior phone-based customer contact.

Required Skills:

• Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook).

• Strong organizational and communication skills.

• Familiarity with quantitative survey tools (e.g., EFS Tivian/Unipark).

• Applied knowledge of questionnaire construction and statistical basics.

• Ability to work with data privacy compliance in mind. Preferred Skills:

• Prior experience in customer contact, particularly via telephone.

• Understanding of customer journey mapping and measurement.

• Familiarity with market and competitor analysis methodologies.

• Experience with internal database management for participant recruitment.

📝 Enhancement Note: The requirements highlight a blend of technical skills (MS Office, survey tools) and soft skills (communication, organization). The emphasis on data privacy and statistical basics is critical for operational roles in research.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of organized data lists or databases managed for research or projects.

• Demonstrations of structured communication plans or coordination efforts with stakeholders or external parties.

• Samples of graphical content or presentation slides that effectively convey information.

• Documentation showcasing experience with survey programming or data analysis workflows. Process Documentation:

• Showcasing ability to follow and document procedures for participant recruitment and data handling.

• Demonstrating understanding of workflow for survey creation and distribution.

• Illustrating how to contribute to the process of analyzing and presenting research data.

📝 Enhancement Note: For an entry-level role, a formal portfolio might not be strictly required, but candidates are expected to articulate their experience with processes and systems. Highlighting any projects where these skills were applied, even in academic settings, will be beneficial.

💵 Compensation & Benefits

Salary Range: As this is a student worker ("Werkstudent") position in Germany, compensation is typically hourly and varies based on experience and current student status. For a student with 0-2 years of experience in Nuremberg, a typical range would be €12.00 - €15.00 per hour.

Benefits:

• Flexible working hours to accommodate studies.

• Hybrid work model with opportunities for home office days.

• Mobile work equipment provided.

• Possibility for compensatory time off for overtime, promoting work-life balance.

• Access to a wide range of professional and personal development training.

• Opportunities to connect and learn within internal communities and project teams.

• On-site company gastronomy with diverse menu options.

Working Hours: Part-time, with an expected 40 hours per week for full-time equivalent, but flexible to accommodate academic schedules. The total hours per week will be agreed upon, aligning with "Werkstudent" regulations.

📝 Enhancement Note: The salary estimate is based on typical "Werkstudent" rates in Germany for entry-level roles in the IT/tech sector in regions like Bavaria. The benefits are directly extracted from the job description and highlight flexibility and development opportunities crucial for student roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software and IT Services. DATEV eG is a major European provider of software and IT services, serving over 900,000 clients, primarily in the tax, legal, and business advisory sectors.

Company Size: Over 9,000 employees. This large size indicates a stable, established organization with structured processes and potential for diverse career paths.

Founded: DATEV was founded to support the digitalization of business processes for its clients. Its history is rooted in providing essential IT solutions for professional services.

Team Structure:

• The role is within the User Experience & Touchpoint Design department, supporting various workstreams.

• This department focuses on customer journeys, customer experience measurement, UX Research, and market/competitor analysis.

• The team is dedicated to driving automation in these areas.

• Collaboration is expected with internal workstreams and external service providers. Methodology:

• Data-driven approach to customer experience design and research.

• Focus on automation and efficiency in research processes.

• Emphasis on user-centricity through UX research.

• Collaborative approach to customer journey optimization and market insights.

Company Website: https://www.datev.de/

📝 Enhancement Note: DATEV's industry and size suggest a professional, process-oriented environment. The "User Experience & Touchpoint Design" department indicates a commitment to customer-centricity and modern design principles within a large enterprise. The mention of automation highlights a forward-thinking approach.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level "Werkstudent" (student worker) position, ideal for individuals early in their academic careers seeking foundational experience in operations, specifically within UX research support.

Reporting Structure: The role reports into the User Experience & Touchpoint Design department, likely under a UX Research Lead or Operations Manager.

Operations Impact: While not directly managing revenue, this role supports the UX Research team, which influences product development and customer satisfaction. Improved UX research leads to better products, higher customer adoption, and ultimately, stronger client retention and potential revenue growth.

Growth Opportunities:

• Gain practical experience in UX research operations, data management, and participant recruitment.

• Develop skills in survey programming, data analysis, and presentation design.

• Learn about data privacy compliance in research contexts.

• Opportunity to network within a large IT organization and potentially explore other roles within DATEV.

• Potential for future part-time or full-time roles within DATEV's UX, Research, or Operations teams upon graduation.

📝 Enhancement Note: For a student role, growth is primarily about skill acquisition and exposure. The "Werkstudent" status suggests this is a learning-focused position, with potential future opportunities within DATEV being a significant growth factor.

🌐 Work Environment

Office Type: Hybrid work environment, combining on-site work in Nuremberg with remote work flexibility.

Office Location(s): Nuremberg, Fürther Str. 111, Germany. This is a specific, established office location.

Workspace Context:

• Collaborative environment within the User Experience & Touchpoint Design department.

• Access to internal communities and project teams for networking and learning.

• Modern work environment with mobile work equipment provided.

• On-site amenities like company gastronomy contribute to a positive daily experience.

Work Schedule: Flexible working hours are offered, allowing students to balance their academic responsibilities with their work commitments, aligning with "Werkstudent" regulations.

📝 Enhancement Note: The hybrid model and flexible hours are key benefits for students balancing work and study. The Nuremberg location is central to DATEV's operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and cover letter (optional but recommended) through the DATEV careers portal.

• Screening: Review of application materials to assess suitability based on academic background and stated skills.

• Interview(s): Likely one or more interviews, potentially including:

  • A discussion with the hiring manager (Carolin Rogg) to assess communication, organizational skills, and alignment with the team's needs.
  • A technical or situational interview focusing on MS Office proficiency, understanding of survey tools, and problem-solving approaches to recruitment or coordination challenges.
  • A brief assessment of statistical knowledge or questionnaire design principles might be included.

• Offer: If successful, a formal offer for the Werkstudent position.

Portfolio Review Tips:

• While not explicitly stated as mandatory, be prepared to discuss any relevant academic projects, personal projects, or previous work experiences where you managed data, organized events/projects, created presentations, or used survey tools.

• For academic projects, highlight your role, the tools used, and the outcomes achieved.

• If you have experience with EFS Tivian/Unipark or similar survey tools, be ready to describe your experience.

• Prepare to talk about how you ensure data privacy in your work. Challenge Preparation:

• Be ready to answer questions about how you would approach recruiting participants for a specific type of study.

• Prepare to explain how you would ensure data privacy when creating participant lists.

• Have examples of how you've used MS Excel for data organization or analysis.

• Consider how you would present research findings visually, even if it's just for a class project.

📝 Enhancement Note: For a student role, the emphasis in interviews will be on potential, willingness to learn, and foundational skills rather than extensive experience. Demonstrating a proactive attitude and understanding of the operational aspects of research will be key.

🛠 Tools & Technology Stack

Primary Tools:

• MS Office Suite: Excel, Word, PowerPoint, Outlook (required for daily tasks, data management, presentations, and communication).

• Quantitative Survey Tools: EFS Tivian/Unipark (preferred, knowledge of similar tools is acceptable for programming and analysis).

• Internal Databases: For participant list generation (specific tool not mentioned, but data management skills are key).

Analytics & Reporting:

• Statistical Basics: Understanding of statistical principles for survey analysis.

• Presentation Software: PowerPoint (for graphical content preparation).

CRM & Automation:

• Automation Tools: General understanding of driving automation in UX research and customer journey processes (specific tools not detailed for this role).

📝 Enhancement Note: The core tools are standard office productivity software and survey platforms. Familiarity with these, especially Excel and at least one survey tool, is critical. The role also touches upon the broader company goal of automation.

👥 Team Culture & Values

Operations Values:

• Data-Driven: Emphasis on using data for decisions, from participant lists to survey analysis.

• Efficiency & Automation: Driving processes forward to be more streamlined and automated.

• Customer-Centricity: Supporting research that aims to improve customer experience.

• Collaboration: Working effectively within the UX team and with external partners.

• Compliance: Strict adherence to data privacy regulations.

Collaboration Style:

• Encourages cross-functional interaction within the User Experience & Touchpoint Design department.

• Works with external service providers, requiring clear communication and coordination.

• Fosters a learning environment through internal communities and project teams.

• Values open communication and knowledge sharing to drive innovation.

📝 Enhancement Note: DATEV's culture, as described, emphasizes community, learning, and a forward-thinking approach to technology and customer experience. The operations values align with standard best practices in research operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Recruitment Volume: Consistently recruiting the right participants for multiple studies can be demanding.

• Data Privacy Adherence: Ensuring all data handling and participant communication strictly follows GDPR and internal policies.

• Coordination Complexity: Managing schedules and communications with both internal teams and external vendors.

• Technical Learning Curve: Quickly getting up to speed with specific survey tools like EFS Tivian/Unipark.

Learning & Development Opportunities:

• Skill Specialization: Deepen knowledge in UX research operations, participant management, and survey technologies.

• Industry Exposure: Gain insight into how a large IT company conducts UX research and utilizes data.

• Process Improvement: Contribute to and learn from efforts to automate and optimize research workflows.

• Networking: Build professional connections within DATEV and the broader tech/research community.

📝 Enhancement Note: This role offers a solid introduction to operational challenges in a professional research setting. The growth opportunities are tied to gaining practical experience and understanding the mechanics behind successful UX research at scale.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to organize multiple tasks or people for a project. How did you ensure everything ran smoothly?" (Assesses organizational and coordination skills).

• "How would you approach recruiting 20 participants for a study about accounting software features, ensuring data privacy?" (Tests understanding of recruitment and compliance).

• "Imagine you need to present survey results to a team. What key information would you include, and how would you visually present it?" (Evaluates presentation and analytical thinking). Company & Culture Questions:

• "What interests you about working at DATEV and specifically in this UX Research Operations role?" (Assesses motivation and research into the company).

• "How do you stay organized when managing multiple academic and work responsibilities?" (Gauges time management and work ethic).

• "What do you understand by 'data privacy' in the context of user research, and why is it important?" (Checks awareness of compliance). Portfolio Presentation Strategy:

• If discussing academic projects, clearly articulate your role, the process you followed, the tools you used (even if basic), and the results or learnings.

• Be prepared to walk through a hypothetical scenario of creating a participant list or programming a simple survey question.

• Highlight any experience with phone calls, scheduling, or data entry.

📝 Enhancement Note: Interview questions will likely focus on practical application of skills, problem-solving, and alignment with the company's values of collaboration and efficiency. For a student role, demonstrating enthusiasm and a proactive learning attitude is paramount.

📌 Application Steps

To apply for this operations position:

• Submit your application through the DATEV careers portal via the provided URL.

• Resume Optimization: Tailor your resume to highlight skills in MS Office (especially Excel), any experience with survey tools or data management, strong communication abilities, and organizational achievements. Quantify achievements where possible.

• Portfolio Preparation: Be ready to discuss any academic projects, group work, or previous roles where you managed data, coordinated tasks, or created presentations. Focus on demonstrating process understanding and attention to detail.

• Interview Practice: Prepare responses to common interview questions focusing on organization, communication, and problem-solving. Practice articulating your understanding of data privacy and your interest in UX research operations.

• Company Research: Familiarize yourself with DATEV's services, its mission, and its commitment to digitalization and customer experience. Understand the role of UX within a large IT services company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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