Visual Designer (12 Month FTC/Secondment)

📍 Job Overview

Job Title: Visual Designer (12 Month FTC/Secondment)

Company: Lloyds Banking Group

Location: London, United Kingdom

Job Type: Full-time, Temporary

Category: Creative & Design / Digital Experience Operations

Date Posted: 2026-06-23

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on enhancing digital customer experiences through compelling visual design and storytelling, directly impacting user engagement and brand perception within a large financial institution.

• The Visual Designer will be instrumental in creating production assets, infographics, and interface designs for web and mobile applications, ensuring consistency with a central design system and accessibility standards.

• Collaboration is key, requiring close partnership with a multidisciplinary design team (Researchers, Content Designers, Service Designers, Interaction Designers) within agile frameworks.

• The position involves translating complex customer problems into simple, visually engaging solutions, with a strong emphasis on bringing designs to life through prototyping and clear communication with development teams.

📝 Enhancement Note: While the raw job description is for a "Visual Designer," this enhancement frames it within an "Operations" context by emphasizing its role in optimizing the digital customer journey, ensuring consistency in user experience, and facilitating efficient delivery through agile processes and design systems. This aligns with GTM and CX operations principles.

📈 Primary Responsibilities

• Design and produce a range of visual assets, including production assets, infographics, and logos, to support digital initiatives and brand consistency.

• Create engaging user interfaces for web and mobile applications, meticulously balancing content and UI elements with components from a central design system.

• Master and apply storytelling techniques to effectively communicate complex ideas and outcomes to both internal stakeholders and external customers.

• Utilize prototyping software (Figma required) and the Adobe Creative Suite to bring designs to life, enabling effective visualization and user testing.

• Actively participate in agile teams to uncover priorities, visualize outcomes, and define project scope, ensuring a customer-centric approach to problem-solving.

• Collaborate closely with researchers, content designers, service designers, and interaction designers to deliver cohesive and impactful digital experiences.

• Ensure all designs adhere to accessibility standards and contribute to the evolution of the existing digital design system.

• Communicate effectively with development teams to ensure design specifications are met and that final products are usable by a broad range of users.

📝 Enhancement Note: These responsibilities are detailed to highlight the operational aspects of visual design, such as process adherence (agile, design systems), stakeholder communication, and the tangible output of design assets that support broader business objectives.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating practical application of visual design principles is essential. Candidates with degrees in Graphic Design, Digital Media, Human-Computer Interaction, or related fields will find their education directly applicable.

Experience: A minimum of 5 years of progressive experience in visual design roles, with a proven track record in creating impactful digital experiences.

Required Skills:

• Minimum 5 years of experience in Visual Design.

• Proficiency in Figma for design and prototyping.

• Strong command of the Adobe Creative Suite (Photoshop, Illustrator, InDesign).

• Demonstrated ability to design engaging digital interfaces for web and mobile applications.

• Experience in applying storytelling techniques to visualize outcomes and communicate ideas.

• Understanding and application of accessibility standards in design.

• Familiarity with digital design systems and component-based design.

• Experience working within agile methodologies and multidisciplinary teams.

• Excellent communication skills for stakeholder engagement and developer collaboration.

• Ability to see designs through to delivery, ensuring quality and adherence to specifications. Preferred Skills:

• Experience with Microsoft tools such as PowerPoint and Excel for presentations and data visualization.

• Knowledge of user experience (UX) principles and how they integrate with visual design.

• Experience in infographic design and logo creation.

• Familiarity with service design and interaction design principles.

• Experience within the financial services industry.

📝 Enhancement Note: The emphasis on Figma, Adobe Creative Suite, agile methodologies, and accessibility standards reflects typical requirements for design operations roles focused on efficient and compliant digital product development. The "5-10 Years" experience level is derived from the "minimum 5 years" requirement and the typical progression for such roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 5 years of visual design work, with a strong emphasis on digital products (web and mobile applications).

• Case studies demonstrating the application of storytelling to solve complex customer problems and visualize outcomes.

• Examples of created production assets, infographics, and logos, highlighting creative thinking and execution.

• Demonstrations of interface designs for web and mobile applications, showing balance of content and UI elements.

• Prototyping examples using Figma, illustrating the ability to bring designs to life and communicate interactive experiences.

• Evidence of applying accessibility standards and contributing to or utilizing digital design systems. Process Documentation:

• Showcase examples of how designs were translated into development-ready assets, detailing the collaboration process with engineering teams.

• Illustrations of how the candidate has worked within agile frameworks, contributing to sprint planning, backlog refinement, and delivery cycles.

• Examples of how user feedback or research insights were incorporated into design iterations to improve customer outcomes.

• Documentation of contributions to or utilization of a central design system, demonstrating an understanding of component-based design and consistency.

📝 Enhancement Note: This section emphasizes the need for a portfolio that not only displays creative output but also demonstrates an understanding of operational processes, system utilization (design systems, agile), and collaboration within a structured environment, crucial for design operations roles.

💵 Compensation & Benefits

Salary Range: £72,702 - £80,780 per annum

Benefits:

• A generous pension contribution of up to 15%.

• An annual performance-related bonus.

• Share schemes, including free shares, aligning employee success with company growth.

• Adaptable benefits for lifestyle needs, such as discounted shopping.

• 28 days of annual leave, in addition to bank holidays, supporting work-life balance.

• A range of wellbeing initiatives to support employee health and mental resilience.

• Generous parental leave policies to support growing families.

Working Hours: Full Time, approximately 40 hours per week. The work style is hybrid, requiring at least two days per week (40% of time) in one of the designated office sites.

📝 Enhancement Note: The salary range is directly extracted from the job description. The benefits are listed as provided, with an emphasis on how they support operations professionals through financial security, work-life balance, and personal well-being. The working hours and hybrid expectation are detailed for clarity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is a significant player in the UK's financial sector, offering a wide range of banking and financial services. This context implies a strong focus on regulatory compliance, customer trust, and the integration of digital solutions to enhance customer experience and operational efficiency.

Company Size: Large Enterprise (Implied by the scale of Lloyds Banking Group's operations and employee base). This size suggests established processes, potential for significant impact, and structured career progression pathways within operations.

Founded: Lloyds Banking Group has a long history dating back to the early 19th century, with significant mergers and evolution over time, indicating a stable, established organization with deep roots and a forward-looking strategy.

Team Structure:

• The Visual Designer will be part of a multidisciplinary design team, working alongside Researchers, Content Designers, Service Designers, and Interaction Designers.

• This team operates within agile frameworks, suggesting a collaborative, iterative approach to project delivery and problem-solving.

• The role requires working effectively as part of agile teams, implying close collaboration with product owners, scrum masters, and developers. Methodology:

• Emphasis on customer-centric problem-solving, putting human needs at the heart of every solution.

• Utilization of design thinking principles, creative thinking, and storytelling to visualize outcomes and communicate effectively.

• Adherence to a central design system and accessibility standards to ensure consistency and inclusivity across digital products.

• Agile methodology for iterative development and efficient project execution.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: This section contextualizes the role within the financial services industry, highlighting the operational implications of working for a large, established institution. The team structure and methodology are described to reflect a modern, agile design operation environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Visual Designer, requiring a minimum of 5 years of experience. It offers the opportunity to contribute significantly to digital experience design within a large organization, impacting millions of customers.

Reporting Structure: The Visual Designer will work collaboratively within a multidisciplinary design team and agile squads. Reporting lines are not explicitly stated, but it's common in such structures for designers to report into a Design Lead or Head of Design, while working day-to-day with product teams.

Operations Impact: The role directly impacts customer experience by creating visually engaging and accessible digital interfaces. This contributes to customer satisfaction, brand loyalty, and potentially drives efficiency through intuitive user journeys. The ability to visualize outcomes and communicate effectively also supports strategic decision-making within the business.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of visual design, UI design, prototyping, or accessibility standards.

• Cross-functional Development: Gain exposure to and learn from other design disciplines (Service Design, Interaction Design, Content Design) and agile processes.

• Leadership Potential: Develop skills in mentoring junior designers, advocating for design best practices, and potentially leading design initiatives within projects.

• Industry Exposure: Contribute to large-scale digital transformation projects within the financial services sector, building a strong portfolio and industry knowledge.

• Permanent Opportunities: As a 12-month FTC, successful performance could lead to opportunities for permanent roles within Lloyds Banking Group, given the company's ongoing investment in digital transformation.

📝 Enhancement Note: This analysis focuses on the career trajectory within operations-adjacent roles, highlighting how a design position contributes to broader business operations and offers pathways for skill development and advancement within a large corporate structure.

🌐 Work Environment

Office Type: Hybrid working model. This involves a mix of remote work and in-office presence, with a requirement to spend at least two days per week (40% of time) at a designated office site in London.

Office Location(s): London, specifically at 25 Gresham Street. This central London location offers access to public transport networks and a vibrant business environment.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to balance flexibility with in-person collaboration, fostering teamwork and idea sharing within the design team and agile squads.

• Tools and Technology: Access to industry-standard design tools such as Figma and the Adobe Creative Suite, supported by Microsoft tools for presentations and documentation.

• Team Interaction: Opportunities to engage with a diverse multidisciplinary design team, fostering a culture of learning, support, and shared problem-solving.

Work Schedule: Standard full-time hours (approximately 40 per week), with flexibility inherent in the hybrid working model, allowing for a balance between structured work and personal commitments.

📝 Enhancement Note: The description of the work environment emphasizes the operational aspects of a hybrid model, including the balance of remote and in-office work, the tools available for efficient design operations, and the collaborative dynamics within the team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and alignment with role requirements.

• Portfolio Presentation/Discussion: Candidates will likely be asked to present their portfolio, showcasing key projects, design process, and problem-solving approaches, particularly focusing on digital experiences and storytelling.

• Technical/Skills Assessment: Potential for a design challenge or a discussion focused on specific design tools (Figma, Adobe Suite) and methodologies (agile, accessibility).

• Behavioral & Cultural Fit: Interviews to assess collaborative attitude, communication skills, enthusiasm, and alignment with Lloyds Banking Group's values and inclusive culture.

• Final Interview: May involve meeting with senior stakeholders to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Highlight Digital Impact: Focus on digital product design (web/mobile), showcasing user-centered solutions and engagement metrics if available.

• Demonstrate Storytelling: Clearly articulate the narrative behind your projects – the problem, your process, the solution, and the outcome. Use visuals to support this.

• Showcase Figma & Adobe Proficiency: Include examples of complex interfaces, interactive prototypes, and polished visual assets created with these tools.

• Emphasize Collaboration: Detail how you've worked with multidisciplinary teams and developers, showing your contribution to a cohesive product delivery.

• Address Accessibility: Include examples where you've considered and implemented accessibility standards, demonstrating your commitment to inclusive design.

• Design System Integration: If possible, show how you've worked with or contributed to a design system, highlighting your understanding of component-based design.

Challenge Preparation:

• Agile Scenario: Be prepared to discuss how you would approach a design task within an agile sprint, considering time constraints and iterative feedback.

• Problem-Solving: Practice articulating how you would tackle a complex visual design challenge, focusing on your systematic approach and creative solutions.

• Tool Proficiency: Be ready to discuss your workflow in Figma and Adobe Suite, potentially demonstrating a specific technique or feature.

• Stakeholder Communication: Prepare to explain your design decisions and rationale clearly and concisely, as if presenting to non-design stakeholders.

📝 Enhancement Note: This section provides actionable advice tailored to design operations roles, emphasizing the importance of a portfolio that demonstrates process, collaboration, and tool proficiency, alongside creative output.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Proficiency is required.

• Adobe Creative Suite: Including Photoshop, Illustrator, and InDesign for creating graphics, assets, and layouts.

• Microsoft Office Suite: Specifically PowerPoint for presentations and potentially Excel for data visualization related to design performance.

Analytics & Reporting:

• While not explicitly listed as a primary tool for this role, an understanding of how design impacts user analytics (e.g., conversion rates, engagement metrics) is beneficial. Familiarity with tools that display such data would be a plus. CRM & Automation:

• Not directly applicable to the core functions of this Visual Designer role, though an understanding of how design interfaces integrate with customer-facing systems may be advantageous.

📝 Enhancement Note: This section highlights the core technology stack critical for visual design operations, focusing on the tools necessary for efficient design creation, prototyping, and collaboration.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A core value at Lloyds Banking Group, emphasizing that all design decisions should prioritize customer needs and outcomes.

• Collaboration: The role thrives in a collaborative environment, requiring seamless teamwork with a multidisciplinary design team and agile squads.

• Innovation & Transformation: Lloyds Banking Group is undergoing significant digital transformation, valuing individuals who bring fresh ideas and a proactive approach to improving digital experiences.

• Inclusivity & Accessibility: A strong commitment to diversity, equity, and inclusion, meaning designs must be accessible to all users, regardless of background, age, or ability.

• Efficiency & Agility: Working within agile teams necessitates efficient processes, quick iteration, and adaptability to changing priorities.

Collaboration Style:

• Multidisciplinary Teamwork: Expect to work closely with researchers, content designers, service designers, and interaction designers, sharing insights and co-creating solutions.

• Agile Squad Integration: Function as a key member of agile squads, participating in ceremonies and contributing to sprint goals.

• Developer Partnership: Maintain open communication with developers to ensure designs are implemented accurately and effectively, fostering a strong design-to-development handoff.

• Feedback Culture: A willingness to both give and receive constructive feedback is crucial for continuous improvement within the design team and for the products being developed.

📝 Enhancement Note: This section translates the company's stated values and culture into the context of design operations, focusing on how these values influence daily work, collaboration, and the impact of design decisions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creative Vision with System Constraints: Designing within an established digital design system and adhering to accessibility standards while still pushing creative boundaries.

• Hybrid Work Dynamics: Effectively collaborating and maintaining strong team cohesion and communication in a hybrid work environment.

• Pace of Digital Transformation: Keeping up with the rapid pace of technological advancements and evolving customer expectations in the financial services sector.

• Cross-functional Alignment: Ensuring consistent design vision and execution across various projects and teams with potentially differing priorities.

Learning & Development Opportunities:

• Advanced Design Tool Training: Opportunities to deepen expertise in Figma, Adobe Suite, and potentially explore new design technologies.

• Accessibility Certification: Pursuing formal certifications in digital accessibility to become a subject matter expert.

• Service/Interaction Design Acumen: Learning from and collaborating with specialists in these fields to broaden understanding of the end-to-end customer journey.

• Financial Services Domain Knowledge: Gaining in-depth understanding of the financial industry's operational nuances, regulatory landscape, and customer needs.

• Project Leadership: Opportunity to take on increasing responsibility for design elements within projects, potentially leading to mentorship or team lead roles.

📝 Enhancement Note: This section provides a realistic outlook on the operational challenges a visual designer might face in a large, transforming organization and outlines specific growth avenues relevant to operations-focused design roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used storytelling to communicate a complex design solution to stakeholders. What was the outcome?" (Focus on clarity, impact, and your process.)

• "How would you approach designing a new feature for a mobile banking app, considering both user needs and existing design system constraints?" (Demonstrate your process, tool usage, and problem-solving.)

• "Discuss your experience with accessibility standards. How do you ensure your designs are inclusive for all users?" (Highlight specific standards, tools, and your commitment.) Company & Culture Questions:

• "What interests you about working for Lloyds Banking Group, and how do you see your role contributing to our mission of helping Britain prosper?" (Research the company's purpose and values.)

• "How do you typically collaborate with developers and content designers? Can you give an example of a successful cross-functional project?" (Showcase your teamwork and communication skills.)

• "How do you stay updated on the latest visual design trends and technologies, particularly within the financial services sector?" (Demonstrate continuous learning and industry awareness.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each key project, clearly define the problem, your role and process, the solution you designed, and the measurable impact or learnings.

• Highlight Figma & Prototyping: Be prepared to walk through interactive prototypes in Figma, explaining your design choices and user flow.

• Showcase Design System Usage: If applicable, demonstrate how you leveraged or contributed to a design system, emphasizing consistency and efficiency.

• Quantify Impact (if possible): If you have data on user engagement, conversion rates, or efficiency gains resulting from your designs, present it clearly.

• Tailor to the Role: Emphasize projects that align with financial services, digital experiences, and complex problem-solving.

📝 Enhancement Note: These interview questions and preparation tips are designed to probe for operational thinking, process adherence, and the ability to deliver tangible results within a structured corporate environment, common in design operations interviews.

📌 Application Steps

To apply for this operations-aligned design position:

• Submit your application through the provided link on the Lloyds Banking Group careers portal.

• Portfolio Customization: Curate your portfolio to prominently feature digital product design (web/mobile), showcasing projects that demonstrate your storytelling abilities, proficiency in Figma, and adherence to accessibility standards. Include case studies that highlight your problem-solving process and impact.

• Resume Optimization: Tailor your resume to highlight your 5+ years of visual design experience, emphasizing achievements in digital interface design, prototyping, and collaborative work within agile environments. Use keywords from the job description such as "Visual Design," "Figma," "Adobe Creative Suite," "Accessibility," and "Agile."

• Interview Preparation: Practice articulating your design process and rationale using the STAR method (Situation, Task, Action, Result). Prepare to discuss your portfolio projects in detail and be ready for potential design challenges or scenario-based questions related to hybrid work and cross-functional collaboration.

• Company Research: Thoroughly research Lloyds Banking Group's mission, values, recent digital initiatives, and commitment to diversity and inclusion. Understand their position in the financial services market and how the role of a Visual Designer supports their strategic objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---