UX/UI Designer (Salesforce) (6636)

📍 Job Overview

Job Title: UX/UI Designer (Salesforce)

Company: MetroStar

Location: Washington, DC

Job Type: Full-Time

Category: User Experience (UX) / User Interface (UI) Design, Salesforce Operations

Date Posted: June 10, 2026

Experience Level: Mid-Level (3-5 years)

Remote Status: On-site

🚀 Role Summary

• Design intuitive and user-centered experiences specifically within the Salesforce ecosystem, focusing on enhancing workflow efficiency and user adoption for complex business processes.

• Drive digital transformation initiatives by creating scalable, accessible, and engaging user interfaces that leverage modern Salesforce design principles and AI capabilities.

• Collaborate closely with cross-functional teams, including Product Managers, Solution Architects, and AI-enabled development teams, to translate business objectives into effective, user-friendly Salesforce solutions.

• Ensure all designs adhere to critical standards such as Section 508 compliance and Salesforce Lightning Design System (SLDS) best practices, optimizing for usability and mission outcomes.

📝 Enhancement Note: This role is positioned as a specialized UX/UI Designer with a strong emphasis on Salesforce platforms. The "Operations" aspect is derived from the focus on streamlining business processes, accelerating user adoption, and improving mission outcomes within a Salesforce-centric environment, which directly impacts operational efficiency and effectiveness for the organization's clients. The mention of AI-enabled development and Agentforce capabilities suggests a forward-thinking approach to user experience within the federal or enterprise space.

📈 Primary Responsibilities

• Develop wireframes, user flows, prototypes, mockups, and high-fidelity designs for Salesforce applications, including Lightning, Experience Cloud, and Service Cloud interfaces.

• Conduct comprehensive user research, including user interviews, journey mapping, persona development, and usability testing, to gather insights and inform design decisions.

• Optimize end-to-end business processes and user journeys by identifying opportunities for simplification, automation, and enhanced usability within Salesforce.

• Design AI-assisted user experiences that integrate intelligent recommendations, workflow automation, and decision-support tools to improve user engagement and productivity.

• Ensure designs comply with accessibility standards (Section 508) and Salesforce design best practices, promoting consistency and scalability through design systems and component libraries.

• Partner with Product Managers, Salesforce Architects, Developers, and Scrum Masters throughout Agile sprint cycles to ensure accurate implementation of design intent.

• Leverage user analytics, adoption metrics, and feedback loops to drive continuous improvement of designs and user experiences within Salesforce solutions.

• Proactively identify and integrate AI-enabled solutions to enhance design efficiency, user engagement, and overall product experience within the Salesforce platform.

📝 Enhancement Note: The responsibilities highlight a deep integration with the Salesforce platform, requiring specific knowledge of its design systems and clouds. The emphasis on AI-assisted experiences, workflow optimization, and user adoption directly aligns with core Revenue Operations and Sales Operations goals of driving efficiency and effectiveness.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction (HCI), User Experience Design, Information Systems, Psychology, or a related field.

Experience: 3–5 years of experience in UX design, UI design, product design, human-centered design, or related disciplines. Minimum of 2 years of experience specifically designing Salesforce user experiences, including Lightning applications, Experience Cloud sites, Service Cloud interfaces, or enterprise Salesforce solutions.

Required Skills:

• Proven experience in UX and UI design, with a strong portfolio showcasing human-centered design principles.

• Demonstrated experience designing Salesforce-based user experiences and enterprise applications, including workflow-driven systems and business process automation solutions.

• Proficiency in creating wireframes, prototypes, user journeys, and high-fidelity designs using industry-standard tools (e.g., Figma, Adobe XD, Sketch).

• Strong understanding of UX research methodologies, usability testing, interaction design, and responsive web design principles.

• Experience working within Agile product development teams and translating complex business requirements into intuitive user-centered designs.

• Familiarity with accessibility standards, particularly Section 508 compliance. Preferred Skills:

• Experience with Salesforce Lightning Design System (SLDS) and its application in designing modern Salesforce interfaces.

• Knowledge of Salesforce Experience Cloud and Service Cloud specific design considerations.

• Experience designing AI-assisted user experiences or integrating AI capabilities into user interfaces.

• Ability to develop and maintain design systems, component libraries, and style guides.

• Active Secret clearance.

• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

📝 Enhancement Note: The requirement for an active Secret clearance and being local to the DMV area are critical operational considerations for this role, indicating a focus on government or defense sector clients. The emphasis on Salesforce-specific design experience and AI integration points to a specialized and in-demand skillset within the operations technology landscape.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating end-to-end UX/UI design processes for complex applications, ideally including Salesforce or similar enterprise platforms.

• Include examples of user research, journey mapping, wireframing, prototyping, and high-fidelity mockups, clearly articulating the problem, your role, the design solution, and the impact.

• Demonstrate proficiency in designing for workflow optimization, user adoption, and process simplification, aligning with operational efficiency goals.

• Highlight experience with accessibility standards (Section 508) and how they were integrated into the design process.

• Provide evidence of collaboration with cross-functional teams (e.g., developers, product managers) and how feedback was incorporated. Process Documentation:

• Detail your approach to user research and how insights were translated into actionable design strategies for systems like Salesforce.

• Explain your workflow for iterating on designs based on user feedback and usability testing results, particularly within Agile development cycles.

• Showcase your understanding of design systems and component libraries, and how they contribute to consistency and efficiency in enterprise-level applications.

• Illustrate how you have optimized user journeys and business processes through design interventions, with measurable outcomes where possible.

📝 Enhancement Note: A strong portfolio is crucial for this role to demonstrate practical application of UX/UI principles within a Salesforce context. The emphasis on process documentation and case studies should highlight the candidate's ability to not just create aesthetically pleasing interfaces, but also to solve complex operational challenges through design.

💵 Compensation & Benefits

Salary Range: $115,000.00 - $125,000.00 per year.

Benefits:

• Comprehensive Health, Dental, and Vision Insurance plans.

• 401(k) retirement plan with a company match, supporting long-term financial planning.

• Generous Paid Time Off (PTO) and paid Holidays for work-life balance.

• Parental Leave and Dependent Care assistance programs.

• Flexible work arrangements, though this specific role requires onsite presence.

• Significant Professional Development Opportunities, including company-paid training and certifications.

• Employee Assistance and Wellness Programs to support overall well-being.

• Eligibility for performance-based bonuses and referral bonuses.

Working Hours: Standard full-time hours are expected, typically around 40 hours per week, with flexibility potentially available based on project needs and team collaboration, though the role is primarily on-site.

📝 Enhancement Note: The salary range is competitive for a mid-level UX/UI Designer role in the Washington, DC area with specialized Salesforce and security clearance requirements. The benefits package is robust, with a notable emphasis on professional development, which is highly valuable for operations professionals seeking continuous learning and skill enhancement. The "flexible work arrangements" benefit should be interpreted cautiously given the "on-site" requirement for this specific role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services, Government Contracting, Digital Transformation. MetroStar operates within a dynamic sector, often serving federal agencies and enterprise clients who are undergoing significant modernization and digital transformation efforts. This context implies a focus on robust, secure, and mission-critical solutions.

Company Size: MetroStar is a growing mid-sized company, likely employing between 201-500 employees, according to common industry classifications. This size often offers a balance between the resources and stability of a larger organization and the agility and collaborative spirit of a smaller one, providing ample opportunity for impact and cross-functional interaction.

Founded: MetroStar has a two-decade legacy, founded around the early 2000s. This long-standing presence indicates stability, a proven track record, and a deep understanding of the technology services market, particularly within the government sector.

Team Structure:

• The UX/UI Design team likely consists of specialized designers focusing on various platforms and client needs, including a dedicated group for Salesforce implementations.

• Designers typically report to a UX/UI Lead or Design Manager, with close collaboration expected with Product Managers, Solution Architects, and Agile development teams.

• Cross-functional collaboration is a cornerstone, with designers embedded within or working very closely with Scrum teams to ensure seamless integration of user experience into the development lifecycle. Methodology:

• MetroStar emphasizes a people-centric approach, evident in their mission statement: "A passion for our people. Value for our customers." This suggests a culture that prioritizes employee growth, well-being, and client success.

• Operations within MetroStar likely involve agile methodologies, data-driven decision-making, and a focus on delivering tangible value and mission outcomes for their clients.

• The company's commitment to digital transformation and modernizing complex systems points to a culture of continuous learning, innovation, and adaptability.

Company Website: https://www.metrostar.com/

📝 Enhancement Note: MetroStar's emphasis on people and customer value, coupled with its experience in government contracting and digital transformation, suggests a professional environment that values both technical expertise and strong interpersonal skills. The operations context here revolves around delivering effective technological solutions that enhance client mission outcomes.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Mid-Level UX/UI Designer. It requires a solid foundation in design principles and methodologies, coupled with specialized experience in Salesforce platforms and federal government standards (Section 508, Secret Clearance). The scope involves contributing significantly to project design strategy and execution, collaborating with senior technical and product stakeholders.

Reporting Structure: The UX/UI Designer will likely report to a Design Lead or Manager, and will work in close proximity with Product Managers, Solution Architects, and development teams within specific project Scrum teams. This structure facilitates direct impact on project deliverables and exposure to various facets of the project lifecycle.

Operations Impact: The impact of this role is directly tied to the success of Salesforce-driven modernization programs. By creating intuitive and efficient user experiences, this designer will:

• Accelerate user adoption of new Salesforce functionalities, reducing training overhead and increasing productivity.

• Streamline complex business processes, leading to operational efficiencies and cost savings for clients.

• Enhance client mission outcomes by ensuring that technology solutions effectively meet user needs and support strategic objectives.

• Contribute to the overall quality and usability of enterprise-level applications, improving user satisfaction and reducing friction. Growth Opportunities:

• Specialization: Deepen expertise in Salesforce UX/UI design, AI-assisted design within Salesforce, or advanced accessibility compliance.

• Leadership: Progress to a Senior UX/UI Designer, Lead UX/UI Designer, or Design Manager role, overseeing projects and mentoring junior designers.

• Cross-functional Development: Gain exposure to Solution Architecture, Product Management, or Agile Coaching roles through project involvement.

• Skill Enhancement: Leverage company-provided training and certifications to expand skillsets in areas like advanced Salesforce development, AI integration, or broader digital transformation strategies.

📝 Enhancement Note: The growth path for this role is clearly defined within both the UX/UI discipline and the broader operations technology landscape, particularly within the federal contracting space. The opportunity to specialize in Salesforce and AI integration offers significant long-term career potential.

🌐 Work Environment

Office Type: This position requires an on-site presence in Washington, DC. The office environment is likely a professional corporate setting typical for a technology services firm, designed to foster collaboration and productivity.

Office Location(s): Washington, DC. This location places the role within a hub of federal government activity and technology innovation, offering proximity to clients and industry events. Specific office building details would be provided upon engagement.

Workspace Context:

• The workspace will support collaborative work, with opportunities for in-person brainstorming, design reviews, and team meetings with Product Managers, Solution Architects, and Developers.

• Access to modern design tools and technology, including necessary software licenses (e.g., Figma, Adobe Creative Suite) and hardware, will be provided.

• The environment encourages interaction with a diverse range of professionals, fostering a rich exchange of ideas and continuous learning about client challenges and technological solutions.

Work Schedule: The role is full-time, with standard business hours typical for the Washington, DC region (e.g., 9 AM - 5 PM ET). While the position is on-site, MetroStar is known for offering flexible work arrangements where applicable, though core hours and team collaboration needs will dictate daily schedules.

📝 Enhancement Note: The on-site requirement in Washington, DC, combined with the need for a Secret clearance, strongly suggests that the primary clients are federal government agencies. The workspace will be geared towards supporting these sensitive and collaborative projects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct a brief call to assess basic qualifications, clearance status, and interest in the role.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, technical skills, understanding of Salesforce, and alignment with team needs. Be prepared to discuss your experience with user research, design processes, and working in Agile environments.

• Portfolio Review & Technical Interview: A crucial stage where you will present your portfolio. Expect to walk through 2-3 key projects, explaining your design process, problem-solving approach, role, and the impact of your work. Be ready for technical questions related to UX/UI principles, Salesforce design (SLDS), accessibility (Section 508), and AI integration.

• Team/Cross-functional Interview: An opportunity to meet potential team members (e.g., Product Managers, Developers, Architects) to assess cultural fit and collaboration style. Questions may focus on teamwork, communication, and how you handle constructive feedback.

• Final Round/Offer: May involve a final discussion with senior leadership or a confirmation of details before an offer is extended.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your Salesforce design experience, understanding of workflow optimization, and adherence to Section 508 standards. If direct Salesforce projects are limited, highlight transferable skills from similar enterprise application design.

• Tell a Story: For each case study, clearly articulate the problem, your specific contributions, the design process followed, challenges encountered, solutions implemented, and quantifiable outcomes or lessons learned.

• Highlight Process: Emphasize your systematic approach to design, from research and ideation to iteration and final implementation. Showcase your understanding of user-centered design principles and how you apply them.

• Demonstrate Salesforce Acumen: If possible, include examples that show familiarity with Salesforce Lightning Design System (SLDS), Experience Cloud, or Service Cloud workflows. Explain how you adapted designs for these specific platforms.

• Practice Your Presentation: Rehearse your portfolio walkthrough to ensure clarity, conciseness, and confidence. Be prepared to answer in-depth questions about your design choices and methodologies.

Challenge Preparation:

• Design Thinking Exercise: You might be given a hypothetical problem related to a Salesforce application and asked to outline your approach to designing a solution, including research methods and key design considerations.

• Scenario-Based Questions: Prepare for questions about how you would handle design conflicts, integrate feedback from diverse stakeholders, or prioritize design tasks in a fast-paced Agile environment.

• Salesforce Integration: Be ready to discuss how you would ensure a seamless user experience when integrating custom Salesforce components with existing standard functionalities or third-party applications.

📝 Enhancement Note: The interview process heavily emphasizes practical demonstration of skills through a portfolio review. Candidates should prepare to articulate their design process and rationale, especially concerning Salesforce-specific requirements and government accessibility standards.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable, given industry trends), Adobe XD, Sketch. Proficiency in at least one is essential.

• Salesforce Specific: Salesforce Lightning Design System (SLDS) – deep understanding and application of its components and principles. Experience with Salesforce Experience Cloud and Service Cloud interfaces.

• Collaboration & Project Management: Jira, Confluence (common in Agile environments for tracking tasks, documentation, and user stories).

• User Research & Testing: Tools like UserTesting.com, Lookback, or internal methods for conducting usability tests and gathering feedback.

Analytics & Reporting:

• User Analytics: Familiarity with tools that track user behavior within applications (e.g., Google Analytics if web-based components are involved, or Salesforce's own analytics capabilities).

• Reporting Dashboards: Ability to interpret data from dashboards to inform design improvements and demonstrate impact.

CRM & Automation:

• Salesforce Ecosystem: Deep understanding of Salesforce as a CRM and platform for workflow automation. Knowledge of how UI/UX impacts CRM adoption and operational efficiency.

• Integration Concepts: Understanding how UI designs need to account for data flow and integrations between Salesforce and other enterprise systems.

📝 Enhancement Note: Proficiency with Figma and a strong command of the Salesforce Lightning Design System (SLDS) are critical. The role requires understanding how UX/UI design impacts the broader Salesforce ecosystem, including CRM functionality and workflow automation.

👥 Team Culture & Values

Operations Values:

• People-Centricity: A core value at MetroStar, emphasizing empathy for users and colleagues, leading to designs that genuinely solve problems and improve lives.

• Customer Value: A strong commitment to delivering high-quality solutions that provide tangible benefits and achieve mission objectives for clients.

• Innovation & Adaptability: Embracing new technologies (like AI) and methodologies to stay at the forefront of digital transformation and provide cutting-edge solutions.

• Excellence & Integrity: Upholding high standards in design quality, technical execution, and ethical conduct, particularly important in government contracting.

• Collaboration: Fostering an environment where teamwork, knowledge sharing, and open communication are encouraged to achieve collective success.

Collaboration Style:

• Integrated Teams: Designers are expected to be embedded within or work very closely with development teams, participating actively in Agile ceremonies (stand-ups, sprint reviews, retrospectives).

• Cross-functional Partnerships: Building strong working relationships with Product Managers, Solution Architects, Business Analysts, and Stakeholders to ensure a holistic approach to problem-solving.

• Feedback-Driven: A culture that values constructive feedback, both giving and receiving, to continuously refine designs and processes. Open dialogue is encouraged.

• Knowledge Sharing: Actively participating in design critiques, sharing best practices, and contributing to internal knowledge bases or design systems.

📝 Enhancement Note: The company culture at MetroStar appears to strongly value its employees and clients, with an emphasis on delivering impactful solutions through collaboration and innovation. For operations professionals, this translates to working in a supportive environment focused on achieving client mission success through well-designed, efficient systems.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Technical Constraints: Designing user-friendly experiences within the specific architectural limitations and security requirements of Salesforce and federal government systems.

• Integrating AI Seamlessly: Developing AI-assisted features that feel natural and genuinely helpful, rather than intrusive or overly complex, within user workflows.

• Adhering to Strict Compliance: Consistently meeting Section 508 accessibility standards and other government mandates while maintaining a modern and engaging user experience.

• Rapid Iteration in Agile Environments: Adapting designs quickly to evolving requirements and feedback within fast-paced development sprints, while maintaining design integrity.

• Stakeholder Management: Effectively communicating design rationale and managing expectations across diverse groups of stakeholders with varying technical backgrounds and priorities.

Learning & Development Opportunities:

• Salesforce Certifications: Opportunities to pursue official Salesforce certifications related to user experience or platform development.

• AI in UX Workshops: Training focused on emerging trends and best practices for integrating AI into user interfaces.

• Accessibility Expertise: Deepening knowledge in Section 508 and WCAG compliance through specialized training and practical application.

• Cross-Disciplinary Learning: Gaining exposure to Solution Architecture, Agile coaching, and product management through project work and internal mentorship.

• Industry Conferences: Potential to attend relevant UX, Salesforce, or government technology conferences to stay abreast of industry trends and network.

📝 Enhancement Note: This role presents a unique set of challenges and opportunities at the intersection of UX/UI design, Salesforce technology, government compliance, and emerging AI capabilities. Overcoming these challenges leads to significant professional growth and specialization.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature within Salesforce for a government client. How would you ensure Section 508 compliance from the outset?" (Focus on user research, iterative design, and compliance checks).

• "How would you approach designing an AI-assisted workflow for a Salesforce Service Cloud agent? What are the key user experience considerations?" (Emphasize user empathy, AI's role in augmentation, and data privacy).

• "Walk me through a project where you had to balance conflicting stakeholder requirements or technical constraints. How did you arrive at a solution?" (Highlight negotiation, compromise, and prioritizing user needs). Company & Culture Questions:

• "What interests you about MetroStar and our work in digital transformation, particularly within the government sector?" (Research MetroStar's mission, values, and recent projects).

• "How do you approach collaboration with developers and product managers in an Agile environment? Describe a time you had a disagreement and how you resolved it." (Focus on teamwork, communication, and a shared commitment to project success).

• "How do you stay current with UX/UI design trends, Salesforce updates, and accessibility standards?" (Demonstrate a proactive approach to continuous learning). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear storytelling arc: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., "reduced task completion time by X%", "increased user adoption by Y%", "improved customer satisfaction scores").

• Show, Don't Just Tell: Use visuals effectively – sketches, wireframes, interactive prototypes, final mockups. Explain your design decisions and rationale at each stage.

• Tailor to Salesforce: Explicitly connect your design choices to Salesforce functionalities, SLDS principles, or user needs within a Salesforce context.

• Address Compliance: Be prepared to discuss how you incorporated Section 508 requirements into your design process and validated compliance.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of strong UX/UI fundamentals, specific Salesforce platform knowledge, an understanding of government contracting environments, and a collaborative, problem-solving mindset.

📌 Application Steps

To apply for this operations position:

• Submit your resume and portfolio through the MetroStar careers page or the provided application link. Ensure your resume highlights your Salesforce UX/UI experience, Section 508 knowledge, and any relevant clearances.

• Portfolio Customization: Curate your portfolio to prominently feature projects that demonstrate your experience with enterprise applications, workflow optimization, and ideally, Salesforce. If direct Salesforce projects are limited, emphasize transferable skills in complex system design.

• Resume Optimization: Tailor your resume to include keywords like "UX Design," "UI Design," "Salesforce," "SLDS," "Experience Cloud," "Service Cloud," "Section 508," "Agile," "Human-Centered Design," and "Figma." Clearly state your years of relevant experience and any security clearance.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and the impact of your work using the STAR method (Situation, Task, Action, Result). Be ready to present your portfolio confidently and answer technical questions.

• Company Research: Familiarize yourself with MetroStar's mission, values, client base (especially government sector), and recent projects. Understand their commitment to their people and customers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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