UX/UI Designer -FTC – 4 months

📍 Job Overview

Job Title: UX/UI Designer - FTC (4 Months)

Company: UKTV

Location: London, United Kingdom

Job Type: Temporary / Fixed Term Contract

Category: Digital Product Design / User Experience Operations

Date Posted: 2026-08-27

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• This role is focused on enhancing the user experience of UKTV's Video on Demand (VoD) products, including the U platform, across web, mobile, and connected TV devices.

• The UX/UI Designer will be instrumental in the end-to-end design process, from initial discovery and user research through to the creation of high-fidelity designs and supporting development delivery.

• A key aspect of this role involves collaborating closely within Agile product teams, working alongside Product Managers, Engineers, and stakeholders to translate user needs and business objectives into intuitive and engaging digital interfaces.

• The position requires a strong understanding of user-centered design principles, interaction design, information architecture, visual design, and a commitment to accessibility and inclusive design best practices, all within a fast-paced digital product environment.

📝 Enhancement Note: While this role is explicitly for a UX/UI Designer, its focus on digital product strategy, user value delivery, and collaboration with operations functions positions it within a broader GTM (Go-To-Market) and product operations ecosystem. The emphasis on data, user insight, and continuous improvement aligns with core operations principles for product development and rollout.

📈 Primary Responsibilities

• Design engaging and intuitive user experiences for UKTV's Video on Demand (VoD) products across Web, Mobile, and Connected TV platforms, ensuring a seamless and enjoyable user journey.

• Collaborate closely with Product Owners, Developers, and cross-functional teams (including Commercial, Legal, Operations, and Marketing) to identify and solve complex user problems, driving key business and user value.

• Create comprehensive design artifacts, including user journeys, wireframes, interactive prototypes, and production-ready UI designs, effectively communicating design concepts and solutions.

• Actively contribute to discovery activities, such as design spikes, workshops, and concept exploration, to inform and innovate product development strategies.

• Design and advocate for accessible user experiences that adhere to industry standards and inclusive design best practices, ensuring broad audience reach and usability.

• Maintain and evolve the existing design system to ensure consistency, scalability, and efficiency across all digital products.

• Partner with Developers and QA teams to ensure accurate implementation of designs and to troubleshoot any design-related issues during the development lifecycle.

• Utilize customer research, analytics data, and usability testing findings to validate design decisions and iteratively improve product performance.

• Present design concepts, prototypes, and final work to stakeholders, clearly articulating the rationale and user-centric reasoning behind design choices.

• Operate effectively within Agile squads, participating actively in sprint planning, daily stand-ups, retrospectives, and sprint showcases to foster a collaborative and iterative development process.

• Support the broader Product Design team by actively sharing knowledge, providing constructive feedback on peers' work, and championing UX/UI best practices across the organization.

📝 Enhancement Note: The responsibilities highlight a strong focus on product delivery and iteration, which are critical components of Go-To-Market (GTM) operations. The need to collaborate with commercial, legal, and marketing functions indicates a role deeply embedded in the product lifecycle and operational readiness for launches.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrable experience in UX/UI design principles are paramount. Candidates with degrees in Design, Human-Computer Interaction, Computer Science, or related fields may have a foundational advantage.

Experience:

• Proven experience (2-5 years) designing consumer-facing digital products across web, mobile, or TV platforms.

• Demonstrated ability to manage the end-to-end design process, from initial discovery and user research through to final delivery and iteration.

• Substantial experience in creating detailed user journeys, wireframes, interactive prototypes, and high-fidelity visual designs.

• Practical experience working effectively within Agile product development teams, contributing to sprint ceremonies and cross-functional collaboration.

• Experience contributing to or actively working with a design system to ensure product consistency and efficiency.

• Hands-on experience validating design decisions through various methods, including user research, usability testing, and analysis of product analytics. Required Skills:

• UX Design: Expertise in user-centered design methodologies, user research, persona development, and journey mapping.

• UI Design: Strong proficiency in visual design, layout, typography, color theory, and creating aesthetically pleasing and functional interfaces.

• Figma Proficiency: Advanced skills in using Figma for designing, prototyping, and collaborative teamwork.

• Prototyping: Ability to create interactive prototypes at various fidelity levels to test user flows and gather feedback.

• Wireframing: Skill in producing clear and effective wireframes to define information architecture and screen layouts.

• User Research: Experience conducting or utilizing user research to uncover user needs, pain points, and behaviors.

• Usability Testing: Proficiency in planning, conducting, and analyzing usability tests to identify design flaws and areas for improvement.

• Interaction Design: Solid understanding of how users interact with digital interfaces and designing intuitive interaction patterns.

• Information Architecture: Ability to structure content and navigation logically for optimal user comprehension.

• Visual Design: Strong aesthetic sense and ability to create visually appealing and brand-consistent interfaces.

• Accessibility Standards: Knowledge of WCAG guidelines and best practices for creating inclusive designs.

• Responsive Design: Understanding of designing for various screen sizes and devices, ensuring a consistent experience.

• Agile Methodologies: Familiarity with Agile frameworks (Scrum, Kanban) and experience working within Agile teams.

• Data Analysis: Ability to interpret user data and analytics to inform design decisions.

• Communication: Excellent verbal and written communication skills, with the ability to articulate design rationale clearly to diverse audiences.

• Problem-solving: Strong analytical and critical thinking skills to identify and resolve design challenges effectively.

Preferred Skills:

• Experience with other design and prototyping tools (e.g., Sketch, Adobe Creative Suite).

• Familiarity with Connected TV design patterns and constraints.

• Knowledge of HTML/CSS to understand technical feasibility.

• Experience with user journey mapping tools.

• Understanding of A/B testing methodologies for design optimization.

📝 Enhancement Note: The required skills list is extensive, reflecting a mid-level to senior UX/UI role. The emphasis on Figma, Agile, user research, and data validation points towards a candidate who can not only design but also contribute to the operational efficiency of product development through data-informed decisions and collaborative workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies demonstrating your involvement in the complete product design lifecycle, from initial problem definition and research to final design and post-launch analysis.

• Problem-Solving Focus: Clearly articulate the user problems or business challenges addressed in each case study, detailing your approach and the reasoning behind your design decisions.

• Process Documentation: Illustrate your design process clearly, including user flows, wireframes, prototypes, and high-fidelity mockups, highlighting how you iterated based on feedback and data.

• Tool Proficiency: Demonstrate proficiency with Figma by showcasing complex prototypes, design system components, and collaborative features used in your projects.

• Impact & Results: Quantify the impact of your designs whenever possible, using metrics from user research, usability testing, or product analytics (e.g., conversion rate improvements, task completion rates, user satisfaction scores).

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you have mapped out user journeys and optimized workflows to improve user efficiency and task completion.

• System Implementation Standards: Show how your designs integrate with existing product ecosystems and design systems, ensuring consistency and scalability.

• Measurement & Performance Analysis: Detail how you have used data and analytics to inform design decisions and measure the success of implemented features.

📝 Enhancement Note: For a UX/UI role, the portfolio is critical. The emphasis here is on demonstrating a structured, data-informed, and iterative design process that aligns with operational efficiency and measurable outcomes, rather than just showcasing visual aesthetics.

💵 Compensation & Benefits

Salary Range: As this is a fixed-term contract for 4 months, the salary will likely be structured as a competitive daily or weekly rate, or a pro-rata annual salary. Based on industry benchmarks for a mid-level UX/UI Designer in London with 2-5 years of experience, a competitive rate would likely fall within the range of £350 - £550 per day, or an equivalent pro-rata annual salary of £70,000 - £100,000. This estimate accounts for the London cost of living, the specialized skills required, and the temporary nature of the contract.

Benefits:

• Competitive Contract Rate: A strong daily or weekly rate commensurate with experience and market demand for UX/UI talent.

• Hybrid Working Flexibility: A blend of home and office working, allowing for work-life balance and team collaboration.

• Access to UKTV's Creative Environment: Opportunity to work within a dynamic digital team and contribute to well-known entertainment products.

• Potential for Project Extension/Future Opportunities: While a 4-month FTC, strong performance may lead to extensions or future roles within UKTV.

• Professional Development: Exposure to diverse projects and cross-functional teams, fostering skill development in a real-world product environment.

• Contribution to High-Profile Products: The chance to impact millions of viewers through the design of popular VoD platforms.

Working Hours: The standard working hours are typically 40 hours per week, with flexibility offered through the hybrid working model. Specific daily schedules can be agreed upon with the hiring manager, balancing team needs with personal preferences.

📝 Enhancement Note: Given the 4-month FTC nature, benefits are often different from permanent roles. The focus is on the rate, flexibility, and project impact. The salary estimate is based on typical London rates for this role and contract length, cross-referenced with industry salary data for UX/UI Design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media & Entertainment, Broadcasting, Digital Streaming. UKTV operates within a competitive and rapidly evolving digital media landscape, focusing on delivering engaging video-on-demand content and digital experiences to a broad audience. This context means a constant drive for innovation, user engagement, and efficient product delivery.

Company Size: UKTV is a significant player in the UK media market. While specific employee numbers can fluctuate, it's a large organization with multiple departments and a considerable digital footprint, indicating a structured yet dynamic work environment. This size offers opportunities for cross-functional collaboration and exposure to various business units.

Founded: UKTV was founded in 1997. Its history as a joint venture between BBC Studios and other partners has shaped its brand and market position. Understanding this heritage can provide context for its current strategic direction and commitment to digital transformation.

Team Structure:

• VOD Team: This role sits within the VOD Team, which is part of the larger Digital Team. This team is multidisciplinary, comprising specialists in Digital Content Curation, Digital Product, and Production & Development.

• Digital Products Focus: The Digital Products team is specifically responsible for the strategic roadmap, planning, rollout, and continuous improvement of UKTV's VoD digital products, such as U.

• Cross-Functional Collaboration: The team works closely with Ad Sales, Commercial, Legal, Operations, and Marketing functions to support key strategic, commercial, and operational activities, ensuring alignment across the business.

Methodology:

• User-Centric Design: A core methodology emphasizing the delivery of functionality that provides key business and user value, informed by customer insight and data.

• Agile Product Development: The team operates within Agile squads, utilizing iterative development cycles, planning, stand-ups, retrospectives, and showcases.

• Strategic Delivery: Focus on delivering change on time and within budget, while also supporting the business in defining and prioritizing strategic initiatives.

Company Website: https://uktv.co.uk/

📝 Enhancement Note: Understanding UKTV as a media company with a strong digital product focus is crucial. The "VOD Team" and "Digital Products" team structure suggests a dedicated operational unit focused on product strategy and execution, where this UX/UI role plays a vital part in user experience delivery.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level position within the UX/UI and Digital Product Design domain. It requires independent contribution and the ability to manage design tasks from conception to completion, with a focus on delivering tangible product improvements. The 4-month contract nature suggests a project-specific contribution rather than a long-term career track within this exact role, but it offers significant experience.

Reporting Structure: The UX/UI Designer will report to a manager within the Digital Products team, likely a Product Lead or Head of Design. They will work closely with Product Owners and Developers within Agile squads, fostering a collaborative and team-oriented reporting dynamic.

Operations Impact: The UX/UI Designer's work directly impacts the user experience and engagement with UKTV's VoD platforms. By creating intuitive and accessible interfaces, they contribute to increased user retention, content discovery, and ultimately, the profitability and strategic growth of UKTV's digital offerings. Their insights from user research and analytics also inform product prioritization and strategic decision-making.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific platforms (e.g., Connected TV design) or design methodologies (e.g., advanced user research techniques).

• Cross-functional Exposure: Gain valuable experience collaborating with diverse teams like Commercial, Marketing, and Operations, broadening understanding of the full product lifecycle.

• Portfolio Enhancement: The opportunity to contribute to high-profile digital products will significantly enhance the designer's professional portfolio.

• Potential for Future Roles: Successful completion of the contract may open doors for further contract opportunities or permanent roles within UKTV or its partner organizations, particularly if the digital product strategy continues to expand.

📝 Enhancement Note: While a fixed-term contract, this role offers substantial growth by deepening UX/UI skills within a major media organization and providing exposure to strategic product operations. The impact is direct and measurable through user engagement and product performance.

🌐 Work Environment

Office Type: UKTV operates a hybrid working model. This means a combination of working from home and spending time in the office. The office environment is designed to foster collaboration, creativity, and team building.

Office Location(s): The role is based in London. Specific office locations within London will be communicated by UKTV, but it's expected to be in a central, accessible area conducive to hybrid working and team meetups.

Workspace Context:

• Collaborative Environment: The office is set up to encourage interaction, brainstorming, and team-based problem-solving. This is crucial for design sprints and cross-functional discussions.

• Operations Tools & Technology: Access to standard office technology, high-speed internet, and potentially specific design software licenses and collaboration platforms will be provided or expected.

• Team Interaction: Opportunities to engage directly with Product Managers, Developers, other Designers, and stakeholders within the VOD and Digital teams, facilitating efficient communication and design alignment.

Work Schedule: The standard work week is approximately 40 hours. The hybrid model allows for flexibility in structuring the work week, with a balance of home and office days agreed upon with the manager. This flexibility supports effective work-life balance while ensuring operational needs and team collaboration are met.

📝 Enhancement Note: The hybrid model is a key feature, indicating a modern work environment that balances employee well-being with business needs. The London location suggests a vibrant professional hub with access to industry events and networking.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess suitability for the role, focusing on relevant experience and design skills.

• First Interview: Likely with a Hiring Manager or Senior Designer. This stage will delve into your experience, design philosophy, problem-solving approach, and how you fit with the team's collaborative style. Be prepared to discuss your portfolio in detail.

• Design Exercise/Challenge: You may be asked to complete a short design exercise or case study related to a specific UX/UI problem relevant to UKTV's products. This assesses your practical skills and thought process.

• Final Interview: Potentially with a Product Lead or Head of Digital. This interview may focus more on strategic thinking, collaboration, and cultural fit, and may involve presenting your portfolio or design exercise.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest, most relevant case studies that demonstrate the full design process and your impact.

• Tell a Story: For each case study, clearly outline the problem, your role, the process you followed, your design decisions (and why), and the outcome/impact.

• Showcase Figma Skills: Highlight your proficiency in Figma, including interactive prototypes, design system elements, and collaborative workflows.

• Quantify Impact: Use metrics and data wherever possible to demonstrate the success of your designs (e.g., improved conversion rates, user satisfaction scores).

• Tailor to UKTV: If possible, subtly tailor your examples to showcase experience with streaming platforms or similar consumer digital products.

Challenge Preparation:

• Understand the Prompt: Carefully read and understand any design challenge brief. Ask clarifying questions if needed.

• Focus on Process: Emphasize your thought process, research methods, and decision-making, not just the final visual output.

• Time Management: Allocate your time wisely, ensuring you can deliver a coherent solution within the given timeframe.

• Presentation Skills: Be prepared to present your solution clearly and concisely, articulating your rationale and any trade-offs considered.

📝 Enhancement Note: The emphasis on a portfolio review and potential design challenge is standard for UX/UI roles. Applicants should prepare to demonstrate not only their technical design skills but also their strategic thinking, problem-solving abilities, and ability to collaborate within an Agile framework.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the primary design and prototyping tool required for this role. Proficiency in Figma for UI design, wireframing, prototyping, and collaborative features is essential.

• Prototyping Tools (within Figma or standalone): Ability to create interactive prototypes to simulate user flows and test design concepts.

• User Research Platforms: Experience with tools used for user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey).

Analytics & Reporting:

• Web/App Analytics Tools: Familiarity with tools such as Google Analytics, Adobe Analytics, or similar platforms to interpret user behavior data and measure design impact.

• Data Visualization Tools: Experience with tools that help visualize data and user insights can be beneficial for presentations.

CRM & Automation:

• While not a direct CRM role, an understanding of how user data is managed and utilized within broader systems (e.g., customer databases, marketing automation) can be advantageous.

📝 Enhancement Note: The explicit mention of Figma as a primary tool is a key technical requirement. Familiarity with analytics and user research tools is also critical for a data-informed design approach, aligning with operational efficiency.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs to create valuable and engaging digital experiences.

• Collaboration: A strong emphasis on teamwork, open communication, and mutual support within Agile squads and across departments.

• Data-Driven Decisions: Utilizing customer insight, analytics, and research to inform design choices and measure impact.

• Efficiency & Delivery: A focus on delivering high-quality work on time and within budget, contributing to the overall strategic goals of the business.

• Innovation & Creativity: Encouraging new ideas and creative problem-solving to continuously improve digital products.

Collaboration Style:

• Agile Squad Integration: Working seamlessly within cross-functional Agile teams, participating actively in all team ceremonies and contributing to a shared sense of ownership.

• Open Feedback Culture: A willingness to both give and receive constructive feedback on design work and processes to foster continuous improvement.

• Knowledge Sharing: Actively sharing design knowledge, best practices, and learnings with colleagues to elevate the entire team's capabilities.

• Stakeholder Engagement: Proactively engaging with stakeholders from various departments (Commercial, Legal, Operations, Marketing) to ensure designs align with business objectives and constraints.

📝 Enhancement Note: The culture emphasizes a collaborative, data-informed, and results-oriented approach, typical of successful digital product teams and operations functions. The "team-first mindset" and "supportive" nature are key indicators for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Environment: The digital media landscape and UKTV's commitment to innovation mean a dynamic and sometimes fast-paced work environment, requiring adaptability and efficient workflow management.

• Multi-Platform Design: Designing for a range of platforms (Web, iOS, Android, Connected TV) presents unique technical constraints and user interaction patterns that require careful consideration.

• Balancing User Needs with Business Goals: Effectively translating user needs into designs that also meet commercial objectives and technical feasibility can be a complex challenge.

• Impact Measurement: Demonstrating the direct impact of design decisions through data and analytics requires robust tracking and analysis capabilities.

Learning & Development Opportunities:

• Platform Expertise: Gaining in-depth experience designing for specific platforms, particularly Connected TV, which has unique UX considerations.

• Cross-Functional Insights: Learning how design interacts with commercial strategy, legal requirements, and operational processes within a large media organization.

• Agile Mastery: Enhancing skills in Agile methodologies and contributing to team retrospectives for process improvement.

• Design System Contribution: Deepening understanding of design systems and contributing to their evolution, a valuable skill in scalable product development.

📝 Enhancement Note: The challenges are framed around common aspects of digital product development, with growth opportunities tied to skill enhancement and gaining broader business context, which are valuable for any operations-focused career.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your problem-solving process, communication, and negotiation skills.)

• "Walk us through a complex design challenge you solved for a web, mobile, or TV platform. What was the problem, your approach, and the measurable impact?" (Prepare a detailed case study from your portfolio, emphasizing your UX process and data utilization.)

• "How do you ensure your designs are accessible and inclusive for all users?" (Be ready to discuss specific standards like WCAG and your practical application of inclusive design principles.) Company & Culture Questions:

• "What interests you about UKTV and our VoD products specifically?" (Research UKTV's current offerings, competitors, and recent news. Show genuine interest.)

• "How do you approach collaboration within an Agile team, especially with Product Managers and Developers?" (Highlight your experience with Agile ceremonies, communication strategies, and a team-first mindset.)

• "How do you use data and customer insight to inform your design decisions?" (Provide concrete examples of how you've leveraged analytics or user research to drive design changes.) Portfolio Presentation Strategy:

• Structure: For each case study, clearly define the problem, your specific role and contributions, the design process undertaken, key decisions and rationale, and the final outcome/impact.

• Visuals: Use high-quality visuals, including wireframes, prototypes (ideally interactive if presenting digitally), and final UI mockups.

• Narrative: Tell a compelling story that highlights your problem-solving skills, user empathy, and strategic thinking. Focus on "why" behind your design choices.

• Figma Emphasis: Be prepared to demonstrate your Figma skills, perhaps by showcasing a specific feature or prototype you built within the tool.

• Conciseness: Be mindful of time. Practice presenting your portfolio efficiently, focusing on the most impactful aspects.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of design expertise, strategic thinking, collaborative skills, and an understanding of how design contributes to business and user value within an operational context.

📌 Application Steps

To apply for this operations-aligned UX/UI Designer position:

• Submit your application through the provided link, ensuring your CV and any requested documents are uploaded.

• Portfolio Customization: Prepare your portfolio to highlight 2-3 of your strongest case studies that demonstrate end-to-end design process, problem-solving, and measurable impact, with a clear emphasis on Figma proficiency.

• Resume Optimization: Tailor your resume to clearly articulate your experience in digital product design, Agile environments, user research, and data-informed decision-making. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, presenting your portfolio confidently, and answering behavioral and situational questions related to collaboration, problem-solving, and user advocacy.

• Company Research: Familiarize yourself with UKTV's digital products (especially U), its market position, and its commitment to user experience and hybrid working. Understand how your role contributes to their broader operational goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.