UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: OSB Group

Location: Wolverhampton, England, United Kingdom (Hybrid)

Job Type: FULL_TIME

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: 2026-08-19T11:22:54.5

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (3 days in office, 2 days WFH)

🚀 Role Summary

• Design and deliver exceptional digital experiences across OSB Group's website, encompassing customer-facing marketing and complex digital interactions.

• Execute the full design lifecycle from discovery and research through to UI delivery, leveraging customer insights and behavioral analytics.

• Collaborate within agile, cross-functional teams to define scope, improve customer journeys, and reduce handoff issues.

• Lead the development and evolution of the design system, ensuring accurate implementation and broad adoption.

📝 Enhancement Note: This role is positioned within a "Transformation" team focused on building a "greenfield digital bank," indicating a high-impact, innovative environment. The emphasis on "customer-centric experiences" and "shaping the future" suggests a strategic design role rather than purely execution-focused. The role requires a blend of user research, interaction design, UI design, and design system management within a regulated financial services context.

📈 Primary Responsibilities

• Design end-to-end user journeys, including comprehensive user flows, detailed wireframes, interactive prototypes, and high-fidelity UI mockups for marketing and website initiatives.

• Apply design thinking methodologies to effectively understand and address both user needs and business objectives, facilitating workshops as required to gather insights and define solutions.

• Develop mobile-first, multi-channel customer experiences that balance user needs, business goals, and technical constraints to drive engagement and conversion, while strictly adhering to accessibility and inclusive design standards (WCAG 2.2 AA).

• Engage collaboratively in agile cross-functional teams to dissect problems, define project scope, and optimize customer journeys across various touchpoints, with a focus on minimizing handoff friction and ensuring seamless user experiences.

• Contribute actively to discovery activities and strategic design planning, utilizing customer research, behavioral analytics, and user feedback to accurately define problems, identify key opportunities, and explore innovative, effective solutions.

• Define, plan, and execute UX research initiatives, such as usability testing and user interviews, synthesizing findings into clear, actionable insights that directly inform and guide design decisions and product development.

• Lead the development and ongoing maintenance of the design system, including the creation, utilization, and refinement of components and patterns, partnering closely with engineering teams to ensure faithful implementation and champion widespread adoption across projects.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to design, requiring proficiency across the entire design lifecycle. The emphasis on "mobile-first," "WCAG 2.2 AA," and "inclusive design" points to a strong focus on modern accessibility standards. Leading design system development suggests a senior-level contribution to establishing design consistency and efficiency.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for this level of role. Equivalent practical experience will also be considered.

Experience: 2-5 years of demonstrable experience in UX/UI or product design, with a proven track record of owning end-to-end design work.

Required Skills:

• UX/UI Design: Proven ability to design user-centered digital experiences from concept to completion.

• Figma Proficiency: Essential, with strong skills in components, auto layout, variants, and prototyping.

• Wireframing & Prototyping: Expertise in creating detailed wireframes and interactive prototypes to visualize user flows and interactions.

• User Research: Experience in conducting user research (e.g., usability testing, user interviews) and synthesizing findings into actionable insights.

• Interaction Design: Ability to design intuitive and effective user interactions.

• Mobile-First Design: Experience in designing for mobile devices as the primary platform.

• Accessibility Standards: Solid understanding and practical application of WCAG 2.2 AA guidelines.

• Agile Methodologies: Experience working within agile, cross-functional teams.

• User Flows: Skill in mapping out and designing complex user journeys.

• Behavioral Analytics: Understanding of how to leverage data to inform design decisions.

• Design Systems: Experience in contributing to or leading design system development.

• Conversion Optimization: Understanding of marketing funnels and strategies to improve conversion rates.

Preferred Skills:

• Experience in the financial services or regulated industry.

• Familiarity with design thinking frameworks and workshop facilitation.

• Knowledge of SEO best practices for marketing journeys.

• Experience with A/B testing and experimental design.

• Strong visual design skills and a keen eye for aesthetics.

📝 Enhancement Note: The "essential" requirement for Figma proficiency is critical. The salary band and the scope of responsibilities suggest a mid-level designer role, where 2-5 years of direct experience is a strong indicator. The preference for financial services experience is typical for roles within this industry due to regulatory complexities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Design Case Studies: Showcase at least 2-3 comprehensive case studies demonstrating ownership of the entire design process, from problem definition and user research to final UI delivery and impact.

• Figma Work Samples: Include specific examples of complex Figma files, highlighting the use of components, auto layout, variants, and interactive prototypes.

• User Research Synthesis: Present clear documentation of research findings and how they directly influenced design decisions and outcomes.

• UI Design Examples: Provide high-fidelity mockups and visual designs that demonstrate attention to detail, aesthetic sensibility, and adherence to accessibility standards.

• Design System Contributions: If applicable, showcase contributions to or management of a design system, illustrating component libraries and pattern usage.

Process Documentation:

• User Journey Mapping: Evidence of creating detailed user flow diagrams and journey maps for both marketing and transactional experiences.

• Wireframing & Prototyping Workflows: Demonstrate the iterative process of wireframing and prototyping, including how feedback was incorporated.

• Accessibility Compliance: Detail how WCAG 2.2 AA standards were integrated into the design and development process.

• Agile Collaboration: Examples of how you collaborated with developers and product managers within an agile framework to deliver design solutions.

📝 Enhancement Note: A strong portfolio is paramount for UX/UI roles. The emphasis on end-to-end ownership, Figma proficiency, and research synthesis means candidates should select case studies that clearly articulate their problem-solving process, design rationale, and measurable outcomes, especially within the context of marketing funnels and complex website journeys.

💵 Compensation & Benefits

Salary Range: £37,000 - £47,000 per annum (dependent on experience and location).

Benefits:

• Annual Discretionary Bonus: Opportunity for up to 15% of salary, linked to individual and company performance.

• Annual Leave: Generous 30 days of annual leave, providing ample time for rest and personal pursuits.

• Pension Scheme: Competitive employer contributions (6% or 8%) matched with employee contributions (3% or 5%), offering strong long-term financial security.

• Enhanced Family-Focused Benefits: Support for employees' families, including enhanced parental leave and other related benefits.

• OSB Careers Portal: Access to a dedicated portal for further details on specific benefits and perks.

Working Hours: Standard full-time hours, likely around 40 hours per week, with a hybrid arrangement allowing for 2 days of remote work per week.

📝 Enhancement Note: The salary range provided is competitive for a mid-level UX/UI Designer in the UK. The benefits package is comprehensive, with a notable bonus opportunity and strong pension contributions, reflecting OSB Group's commitment to employee well-being and financial security. The hybrid model offers flexibility, balancing in-office collaboration with remote work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Specialist Mortgage Lender and Retail Savings Bank (Financial Services). This highly regulated environment necessitates a focus on security, compliance, and robust user experience, particularly for digital banking platforms.

Company Size: OSB Group is a significant player in its sector, likely employing several hundred to a few thousand individuals. This size offers a balance between established processes and opportunities for innovation and individual impact within a growing organization.

Founded: While the founding date isn't specified, OSB Group is a mature financial institution, implying a solid foundation and a strategic vision for digital transformation.

Team Structure:

• Design & Research Team: This team is part of the broader "Transformation" function, indicating a strategic focus on growth and modernization. It comprises talented designers and researchers.

• Reporting Structure: The UX/UI Designer reports to the Design Manager, suggesting a clear line of leadership and mentorship within the design function.

• Cross-functional Collaboration: The role demands close collaboration with Product, Technology, and other business units, fostering a dynamic and integrated working environment.

Methodology:

• Data-Driven Design: Emphasis on using customer insights and behavioral analytics to inform design decisions and validate solutions.

• Agile Development: Collaboration within agile teams suggests iterative design and development cycles, prioritizing flexibility and rapid feedback.

• Customer-Centricity: A core principle, aiming to create experiences that meet user needs and support business ambitions.

Company Website: osb.co.uk (Inferred from domain_derived)

📝 Enhancement Note: The company operates within the financial services sector, which requires a high degree of diligence, security, and adherence to regulations. The "Transformation" team context highlights a forward-thinking approach to digital innovation, making this an exciting time to join OSB Group. The hybrid model and emphasis on collaboration suggest a culture that values both individual autonomy and team synergy.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as Mid-Level (2-5 years experience). It involves significant responsibility for end-to-end design work, design system contributions, and influencing customer journeys within a critical transformation initiative.

Reporting Structure: The designer reports to a Design Manager, indicating a structured career path with direct mentorship and oversight from experienced design leadership. This also implies opportunities to learn from senior designers and contribute to strategic design discussions.

Operations Impact: The UX/UI Designer will have a direct impact on the success of OSB Group's digital transformation by shaping customer-facing experiences. This influence extends to customer acquisition, engagement, satisfaction, and ultimately, business growth and competitive positioning within the digital banking space.

Growth Opportunities:

• Design System Leadership: Potential to grow into a more senior role focused on leading and expanding the design system, becoming a subject matter expert in design consistency and efficiency.

• Specialization in Financial Services UX: Deepen expertise in designing for regulated environments, understanding complex user needs and compliance requirements specific to banking and mortgages.

• Cross-Functional Project Leadership: Opportunity to lead design efforts on key transformation projects, gaining broader exposure to product strategy and business objectives.

• Mentorship: As the team grows, there may be opportunities to mentor junior designers, developing leadership and coaching skills.

• Continuous Learning: Access to resources and a supportive environment for staying current with UX/UI trends, tools, and best practices, including accessibility standards.

📝 Enhancement Note: This role offers a solid foundation for growth within a specialized sector. The emphasis on a greenfield digital bank project means successful candidates can build a portfolio of impactful work that can accelerate their career trajectory. The opportunity to influence design systems and contribute to strategic initiatives points to significant professional development potential.

🌐 Work Environment

Office Type: The role operates under a hybrid working policy, indicating a blend of in-office and remote work. The office environment is designed to foster collaboration and connection.

Office Location(s): Wolverhampton, Chatham, or London. This offers flexibility in choosing a primary office location. Travel between UK offices will be required, necessitating adaptability.

Workspace Context:

• Collaborative Spaces: The office environment likely includes collaborative spaces, meeting rooms, and potentially quiet zones, catering to different work styles and project needs.

• Design Tools & Technology: Access to industry-standard design software (Figma), collaboration tools, and potentially user research platforms.

• Team Interaction: Regular opportunities for face-to-face interaction with designers, researchers, product managers, and engineers, promoting knowledge sharing and team cohesion.

Work Schedule: Full-time employment with a hybrid model. The typical work week would involve 3 days in the office and 2 days working from home, allowing for a structured yet flexible schedule.

📝 Enhancement Note: The hybrid model is a key feature, offering work-life balance. The requirement for office presence 3 days a week emphasizes the company's value for in-person collaboration, team building, and spontaneous idea generation, which is crucial for design-centric teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, CV, and portfolio to assess suitability and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focused on your experience, design philosophy, and how you approach UX/UI challenges, particularly within a regulated environment. Expect questions about your ownership of end-to-end design work and Figma proficiency.

• Portfolio Review & Design Challenge: A session where you will present your portfolio, discussing specific case studies and demonstrating your design process. You may also be given a short design challenge or asked to critique an existing design to assess your problem-solving skills and design thinking.

• Team/Cross-functional Interview: An opportunity to meet potential colleagues from Product, Technology, or other relevant teams. This assesses cultural fit, collaboration style, and ability to articulate design decisions to non-design stakeholders.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and overall fit within the Transformation team.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant case studies that showcase end-to-end ownership, problem-solving, and impact.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), your design rationale, and the measurable outcomes or learnings.

• Highlight Figma Skills: Be prepared to walk through your Figma files, demonstrating your proficiency with components, auto layout, variants, and prototyping.

• Emphasize Impact: Quantify results where possible (e.g., improved conversion rates, reduced user errors, increased engagement). If exact metrics are unavailable, focus on the intended impact and how your design addressed the core problem.

• Showcase Accessibility: Explicitly mention and demonstrate how you incorporated WCAG 2.2 AA or other accessibility standards into your designs.

• Tailor to OSB: Research OSB Group's current digital presence and tailor your presentation to highlight how your skills and experience align with their goals, particularly in digital banking and transformation.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target audience, and any constraints.

• Think Aloud: During any live exercises, articulate your thought process clearly. Explain your assumptions, design decisions, and trade-offs.

• Prioritize: Demonstrate an understanding of prioritization, especially when dealing with multiple constraints (user needs, business goals, technical feasibility).

📝 Enhancement Note: The interview process emphasizes practical skills and the ability to articulate design strategy and impact. A strong portfolio is crucial, and candidates should be prepared to discuss their process in detail, especially concerning Figma usage and research-driven design. The mention of "personalised recruitment process" and "conversational" interviews suggests a candidate-friendly approach.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and design system management. Proficiency in its advanced features (components, auto layout, variants, prototyping) is a must.

• Prototyping Tools: Figma's built-in prototyping capabilities are key, but experience with other tools like InVision or Adobe XD may also be relevant.

• Wireframing Tools: While Figma can be used, dedicated tools like Balsamiq or Sketch might also be part of the workflow.

Analytics & Reporting:

• Behavioral Analytics Platforms: Experience with tools like Google Analytics, Adobe Analytics, Hotjar, or similar platforms to understand user behavior and inform design decisions.

• Data Visualization Tools: Familiarity with tools that can present data insights effectively, though direct use might be by analysts.

CRM & Automation:

• While not directly a UX/UI tool, an understanding of how CRM systems (e.g., Salesforce) and marketing automation platforms integrate with user journeys can be beneficial for designing cohesive experiences.

📝 Enhancement Note: Figma is the core tool for this role. Candidates should be prepared to demonstrate advanced proficiency. Familiarity with analytics tools is important for a data-informed design approach, allowing designers to understand user behavior and measure the impact of their designs.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A fundamental value, driving all design decisions to meet user needs and enhance their experience with OSB Group's digital offerings.

• Collaboration: Strong emphasis on working together across teams (Product, Technology, Research) to achieve shared goals and deliver cohesive solutions.

• Innovation & Transformation: A forward-thinking mindset focused on building new digital capabilities and transforming how customers interact with the bank.

• Data-Driven Decision Making: Utilizing insights from research and analytics to validate assumptions and guide the design process.

• Efficiency & Effectiveness: Aiming to create intuitive, accessible, and performant experiences that drive user engagement and business outcomes.

Collaboration Style:

• Cross-functional Integration: Active participation in agile teams, working closely with developers, product managers, and researchers to ensure seamless design implementation and alignment.

• Feedback Culture: Openness to receiving and giving constructive feedback during design reviews and team discussions to continuously improve designs.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and new ideas within the design team and across departments.

📝 Enhancement Note: The company values a collaborative and customer-focused approach, essential for a digital transformation initiative. The emphasis on data-driven decisions and innovation aligns with the modern UX/UI design landscape, particularly within the dynamic financial services sector.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing cutting-edge digital experiences within the constraints of a highly regulated financial services environment requires careful navigation of compliance and security requirements.

• Integrating New Technologies: As OSB Group builds a "greenfield digital bank," there will be challenges in adopting and integrating new technologies and design patterns effectively.

• Cross-Team Alignment: Ensuring consistent design vision and execution across multiple departments and stakeholders can be challenging, requiring strong communication and influencing skills.

• Evolving Design Systems: Continuously maintaining and evolving a design system to meet new project needs while ensuring scalability and adoption requires ongoing effort.

Learning & Development Opportunities:

• Specialized UX in Finance: Deepen expertise in UX design for banking, mortgages, and savings, a niche but high-demand area.

• Design System Mastery: Become a key contributor or leader in developing and scaling a comprehensive design system.

• Transformation Project Impact: Gain experience on a large-scale, greenfield digital transformation project, a valuable resume builder.

• Industry Best Practices: Stay abreast of the latest UX/UI trends, accessibility standards (WCAG), and design methodologies through internal resources and external training.

• Cross-functional Exposure: Develop a broader understanding of product management, technology development, and business strategy through close collaboration.

📝 Enhancement Note: This role offers significant opportunities to tackle complex design challenges within a growing digital bank. The challenges are directly linked to growth opportunities, such as specializing in a regulated industry or leading design system initiatives.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user journey you designed from end-to-end. What was the problem, your process, and the outcome?" (Focus on your ownership, research, and Figma skills).

• "How do you balance user needs, business goals, and technical constraints in your designs?" (Demonstrate your pragmatic approach and understanding of trade-offs).

• "How have you used behavioral analytics or user research to inform your design decisions?" (Provide specific examples of insights and their impact).

• "Explain your approach to designing for accessibility, particularly WCAG 2.2 AA standards." (Showcase your commitment to inclusive design).

• "How do you contribute to or manage a design system? What are the benefits?" (Highlight your understanding of consistency, efficiency, and scalability). Company & Culture Questions:

• "What interests you about OSB Group and our digital transformation initiative?" (Research their recent news, digital strategy, and express genuine enthusiasm).

• "How do you approach collaboration within an agile, cross-functional team?" (Provide examples of successful teamwork and communication).

• "How do you stay updated on UX/UI trends and best practices, especially in financial services?" (Show your commitment to continuous learning).

• "Describe a time you had to influence stakeholders to adopt your design recommendations." (Demonstrate your communication and persuasion skills). Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, starting with a brief overview of your skills and experience, followed by 2-4 detailed case studies.

• Narrative: For each case study, focus on storytelling: the challenge, your role, your process, your solutions (showcasing Figma work), and the results or learnings.

• Visuals: Use high-quality visuals, including wireframes, user flows, prototypes, and final UI mockups. Ensure your Figma work is clearly presented.

• Conciseness: Be mindful of time. Practice your presentation to fit within the allotted timeframe, focusing on the most impactful aspects of your work.

• Q&A Readiness: Anticipate questions about your design rationale, challenges faced, and how you would handle specific scenarios within OSB Group's context.

📝 Enhancement Note: Preparation should focus on demonstrating practical skills, a strong design process, and the ability to articulate design rationale and impact. Emphasize your Figma expertise and experience with user research and accessibility.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided careers link on the OSB Group careers-icims platform.

• Portfolio Customization: Tailor your portfolio to highlight relevant case studies demonstrating end-to-end design ownership, mobile-first approaches, Figma proficiency, and experience with user research and accessibility standards. Select examples that align with financial services or complex website journeys.

• Resume Optimization: Ensure your resume clearly articulates your years of experience, specific skills (Figma, UX/UI, research, etc.), and quantifiable achievements. Use keywords from the job description, such as "UX/UI Designer," "Figma," "WCAG 2.2 AA," and "Agile."

• Interview Preparation: Practice presenting your portfolio, focusing on articulating your design process, rationale, and the impact of your work. Prepare to discuss your experience in financial services and your approach to collaborative, agile environments.

• Company Research: Familiarize yourself with OSB Group's business, its digital strategy, and its commitment to transformation. Understand their customer base and the regulatory landscape they operate within.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.