UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Arbitration Forums Inc.

Location: Tampa, FL, US

Job Type: Full Time

Category: Product Design / User Experience

Date Posted: May 13, 2026

Experience Level: 8+ Years (Senior Level)

Remote Status: Fully Remote

🚀 Role Summary

• This senior-level UX/UI Designer role is pivotal in ensuring the usability and adoption of AI and Data solutions within Arbitration Forums Inc.

• The position demands a creative, user-centric approach to designing intuitive and visually appealing digital experiences across web and mobile platforms, directly impacting member engagement and operational efficiency.

• Key responsibilities include translating complex business requirements and user needs into elegant, scalable digital solutions for AI and data products.

• This role involves deep collaboration with cross-functional teams, including AI architects, data scientists, member experience, and marketing, to deliver impactful design outcomes.

📝 Enhancement Note: The job description emphasizes a senior-level role with a significant focus on AI and Data products, indicating a need for designers experienced in complex, data-intensive interfaces. The mention of "Data Insights and Innovation" department and "AI and Data Products Lifecycle Manager" as the reporting manager further solidifies this focus.

📈 Primary Responsibilities

• Conduct comprehensive qualitative and quantitative user research, including interviews, contextual inquiries, surveys, and field observations, to deeply understand user needs and behaviors.

• Develop and maintain user personas, behavioral archetypes, and segmentation models to inform design decisions and ensure user-centricity.

• Map end-to-end user journeys, service blueprints, empathy maps, and experience flow diagrams to visualize and optimize the complete user lifecycle.

• Analyze data from analytics tools (e.g., Mixpanel, GA4, Hotjar, FullStory) to identify user behavior patterns, friction points, and opportunities for iterative design improvements.

• Design intuitive interaction models and information architecture that ensure smooth, predictable, and accessible user journeys across diverse platforms.

• Create low-fidelity sketches, wireframes, and mid-to-high-fidelity interactive prototypes using tools like Figma for concept validation and user testing.

• Develop pixel-perfect, high-fidelity visual designs that align with brand guidelines, ensuring a consistent and appealing visual language across all products.

• Establish and maintain scalable design systems, pattern libraries, and reusable component frameworks to ensure consistency and efficiency in design and development.

• Plan and execute various usability testing methodologies (moderated, unmoderated, A/B tests) and analyze findings to drive actionable design updates and continuous improvement.

• Ensure all designs adhere to WCAG 2.1+ accessibility standards, promoting inclusive design principles.

• Collaborate closely with frontend development teams to facilitate seamless design handoff and maintain UI quality throughout the development lifecycle.

• Train internal users on analytics platform functionality and provide input to member-facing training materials.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on data-driven design and research methodologies, including the use of specific analytics tools and various research techniques. The requirement to design for AI and Data products suggests a need for designers who can handle complex information architecture and data visualization.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 8 years of progressive experience in user research, interaction design, and UI design.

• Proven experience working within complex ecosystem environments such as enterprise software, AI/ML tools, healthcare, finance, e-commerce, or similar industries.

• Demonstrated experience as an Agile Scrum team contributor with a strong working knowledge of agile methodologies.

• Experience designing with data, dashboards, visualizations, or analytics-heavy interfaces is crucial.

• Knowledge of service design methods and holistic experience design principles.

Required Skills:

• Proficiency in industry-standard design and prototyping tools such as Figma, Sketch, Adobe XD, Illustrator, Photoshop, or equivalent.

• Deep understanding of UX principles, design systems, interaction design, and information architecture.

• Proven ability to conduct user research, usability testing, and translate findings into actionable design improvements.

• Strong visual design skills with a keen eye for typography, layout, color theory, and composition.

• Excellent communication, storytelling, and presentation skills, capable of articulating complex design concepts to diverse stakeholders.

• Experience designing for accessibility, adhering to WCAG standards.

• Familiarity with front-end development fundamentals (HTML/CSS) to facilitate effective design handoffs.

Preferred Skills:

• Experience in the Auto Insurance industry.

• Proficiency with prototyping tools such as Principle, ProtoPie, Framer, or After Effects for motion design.

• Experience using UI design tools like Axure.

• Knowledge of product strategy, KPI frameworks, and experiment-driven design.

• Familiarity with advanced analytics tools beyond basic GA, such as Mixpanel, Hotjar, or FullStory.

📝 Enhancement Note: The requirement for 8 years of experience and a Bachelor's/Master's degree signifies a senior-level position. The emphasis on AI/ML tools, enterprise software, and data-heavy interfaces suggests a need for designers who are comfortable with technical complexity and can translate abstract concepts into user-friendly experiences.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of the end-to-end design process, from user research and ideation to high-fidelity prototyping and visual design.

• Showcase case studies that highlight complex problem-solving, particularly in designing for data-driven applications, dashboards, or enterprise software.

• Include examples of user research methodologies employed, such as persona development, journey mapping, and usability testing, with clear outcomes.

• Present examples of design systems, component libraries, or style guides you have created or contributed to, emphasizing scalability and consistency.

Process Documentation:

• Detail your approach to conducting user research and synthesizing findings into actionable design recommendations.

• Illustrate your process for creating wireframes, prototypes, and user flows, demonstrating your ability to explore and validate design concepts.

• Provide examples of how you have incorporated user feedback and data analytics into iterative design improvements.

• Showcase your process for collaborating with cross-functional teams, including developers, product managers, and stakeholders, through the design lifecycle.

• Document how you ensure designs meet accessibility standards (WCAG) throughout the design and development process.

📝 Enhancement Note: For a senior UX/UI Designer role, especially one focused on AI and data products, a portfolio that clearly articulates the design process, showcases problem-solving skills with complex data, and demonstrates experience with design systems and accessibility is paramount. The ability to present data-driven design decisions and collaborative workflows will be key.

💵 Compensation & Benefits

Salary Range: $112,298 - $170,782 per year

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401k).

• Paid time off, including vacation, sick leave, and holidays.

• Opportunities for professional development, training, and continuing education.

• Potential for bonuses based on company and individual performance.

• Employee Assistance Program (EAP) for personal and work-life support.

Working Hours: 40 hours per week, aligning with standard business operations, with flexibility expected for project deadlines and team collaboration.

📝 Enhancement Note: The provided salary range is typical for a senior UX/UI Designer in a major metropolitan area like Tampa, Florida, especially for a role requiring specialized experience in AI and data products. The benefits package is standard for a full-time position in the US.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Data & Analytics and Technology sectors, specifically focusing on arbitration and dispute resolution services through AI and data-driven solutions. This suggests an environment that values innovation, efficiency, and leveraging technology to improve complex processes.

Company Size: Arbitration Forums Inc. is a mid-sized organization, likely allowing for a balance between established processes and the agility to implement new technologies and methodologies. This size often fosters a collaborative environment where individual contributions are visible and impactful.

Founded: Founded in 1994, Arbitration Forums Inc. has a long-standing presence, indicating stability and a deep understanding of its domain. This history suggests a commitment to evolving its services, particularly with the recent focus on AI and data innovation.

Team Structure:

• The UX/UI Designer will be part of the "Data Insights and Innovation" department, reporting to the AI and Data Products Lifecycle Manager. This structure places the role at the forefront of technological advancement within the company.

• The team likely comprises individuals with expertise in AI, data science, product management, and potentially other designers or researchers, fostering a multidisciplinary approach to product development.

Methodology:

• The company emphasizes a data-driven approach, utilizing tools like Mixpanel, GA4, Hotjar, and FullStory for user research and optimization, indicating a commitment to evidence-based design decisions.

• Agile methodologies (Scrum) are explicitly mentioned, suggesting a fast-paced, iterative development process focused on continuous delivery and improvement.

• The company values "Integrity, Passion, Accountability, Achievement, Leadership" (IPAAL Values) and "Trust, Respect, Inclusion" (TRI Model), which will likely shape team interactions, decision-making, and overall work environment.

Company Website: https://www.arbfile.org/

📝 Enhancement Note: The company's focus on AI and data within the dispute resolution space positions it as an innovator. The explicit mention of IPAAL and TRI values suggests a strong emphasis on ethical practices, collaboration, and employee well-being, which are attractive to professionals seeking a values-driven workplace.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX/UI Designer position, indicating a role with significant autonomy, responsibility, and the expectation of leading design initiatives. The designer is expected to influence product strategy and user experience direction for critical AI and Data products.

Reporting Structure: The role reports to the AI and Data Products Lifecycle Manager, placing it within a specialized innovation-focused department. This structure suggests direct exposure to product lifecycle management and strategic decision-making for new technologies.

Operations Impact: The UX/UI Designer's work will directly impact the usability and adoption rates of AI and data solutions, which are crucial for improving dispute resolution efficiency and member satisfaction. Successful designs will lead to increased user engagement, reduced support costs, and enhanced data-driven decision-making across the organization.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in designing for complex data-heavy applications, AI interfaces, and advanced analytics dashboards, becoming a subject matter expert in these areas.

• Leadership: Potential to grow into a Lead UX/UI Designer, Design Manager, or Product Design Lead role, mentoring junior designers and shaping the overall design strategy for the company.

• Skill Development: Access to training and development resources to stay current with emerging UX/UI trends, tools, and methodologies, particularly in the AI and data visualization space.

• Cross-Functional Influence: Opportunities to influence product roadmaps and strategy by advocating for user-centered design principles and providing critical insights from research and testing.

📝 Enhancement Note: The senior level and focus on innovation in AI and data products suggest significant opportunities for professional growth and impact. The reporting structure within a dedicated "Data Insights and Innovation" department implies that this role is key to the company's strategic direction.

🌐 Work Environment

Office Type: This is a fully remote position. This setup offers significant flexibility for employees to manage their work environment and schedule, provided they maintain reliable internet access and a dedicated workspace conducive to focused work and virtual collaboration.

Office Location(s): While the role is remote, the company is based in Tampa, FL, and the listed location is Tampa, FL, 33624. This may indicate a preference for candidates within a certain time zone or proximity for potential, though infrequent, in-person meetings or retreats.

Workspace Context:

• The remote nature fosters an environment where self-discipline and effective time management are paramount.

• Collaboration will heavily rely on digital communication and project management tools, requiring strong virtual communication skills.

• The company provides opportunities to work with cutting-edge AI and data technologies, offering a stimulating environment for designers interested in innovation.

• The emphasis on IPAAL and TRI values suggests a supportive and inclusive remote work culture, despite the lack of physical proximity.

Work Schedule: The standard work schedule is 40 hours per week. While remote, adherence to a consistent schedule is expected for team synchronization and project delivery, though flexibility may be available around core hours.

📝 Enhancement Note: The fully remote nature is a key aspect of the work environment. Candidates should be comfortable with virtual collaboration and possess the self-discipline required for remote work. The company's commitment to values like Trust, Respect, and Inclusion is important for fostering a positive remote team dynamic.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and resume to assess basic qualifications and experience.

• Portfolio Review/Presentation: Expect to present your portfolio, showcasing relevant projects that demonstrate your skills in UX/UI design, user research, and experience with data-driven interfaces. Be prepared to discuss your design process, challenges faced, and solutions implemented.

• Technical/Design Interview: This stage may involve a design challenge or a deep dive into your portfolio projects, focusing on your problem-solving approach, technical proficiency, and understanding of UX principles.

• Behavioral/Cultural Fit Interview: Interviews with the hiring manager and potential team members will assess your alignment with Arbitration Forums Inc.'s IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion), as well as your collaboration style.

• Final Interview: Potentially with senior leadership or a panel, to confirm suitability for the senior-level role and discuss strategic contributions.

Portfolio Review Tips:

• Curate Strategically: Focus on 3-5 of your strongest projects that best align with the requirements of this role, particularly those involving data visualization, AI interfaces, enterprise software, or complex user journeys.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the tools you used, the challenges you encountered, and the measurable outcomes or impact.

• Showcase Process, Not Just Polish: Emphasize your thought process, user research findings, iteration cycles, and how you arrived at the final design solution.

• Highlight Data Design: Include specific examples of how you have designed for data dashboards, analytics platforms, or AI-driven features, showcasing your ability to present complex information clearly.

• Design System Examples: If possible, include examples of design systems or component libraries you've worked on, demonstrating your understanding of scalability and consistency.

• Accessibility Focus: Clearly articulate your approach to designing for accessibility (WCAG) and any specific challenges or solutions you implemented.

Challenge Preparation:

• Be prepared for a potential design exercise that might involve analyzing a complex problem related to data interpretation or AI feature usability.

• Practice articulating your design decisions, justifying them with user research, data insights, and UX best practices.

• Review company information, their mission, and recent news to understand their business context and how your design contributions can support their goals.

• Prepare to discuss your experience with Agile/Scrum methodologies and how you collaborate within such teams.

📝 Enhancement Note: Given the senior nature of the role and its focus on AI/Data products, interviewers will likely probe deeply into your design process, problem-solving abilities, and experience with complex interfaces. A well-prepared, data-informed portfolio presentation is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary), Sketch, Adobe XD, Axure, Principle, ProtoPie, Framer, After Effects (for motion design).

• User Research & Analytics: Mixpanel, GA4 (Google Analytics 4), Hotjar, FullStory.

• Collaboration & Project Management: Jira, Confluence, MS Office Suite (Word, Excel, Visio, PowerPoint).

Analytics & Reporting:

• Experience with tools for analyzing user behavior, identifying drop-off points, and understanding user patterns is essential.

CRM & Automation:

• While not explicitly mentioned as a primary tool for this role, understanding how designs integrate with enterprise systems and potentially CRM functionalities might be beneficial.

📝 Enhancement Note: Proficiency in Figma and experience with analytics tools like Mixpanel and Hotjar are explicitly called out and are critical for success in this role, especially for designing AI and data products. Familiarity with Agile tools like Jira and Confluence is also a strong requirement for team collaboration.

👥 Team Culture & Values

Operations Values:

• Integrity, Passion, Accountability, Achievement, Leadership (IPAAL): These core values suggest a culture that prioritizes ethical conduct, dedication to work, taking ownership, striving for excellence, and demonstrating initiative. For a UX/UI Designer, this means being honest in research, passionate about user advocacy, accountable for design outcomes, committed to achieving project goals, and potentially leading design efforts.

• Trust, Respect, Inclusion (TRI Model): This model emphasizes building strong relationships based on mutual trust and respect, fostering an environment where diverse perspectives are valued. Designers should contribute to an inclusive design process and collaborate respectfully with all team members.

• User-Centricity: While not explicitly listed as a company value, the role's description heavily implies a strong focus on the user. Designers are expected to be user advocates, translating user needs into effective solutions.

• Innovation & Data-Driven Approach: The company's focus on AI and data insights indicates a culture that embraces technological advancement and relies on data to inform decisions, encouraging designers to explore new solutions and leverage analytics.

Collaboration Style:

• Agile/Scrum Teamwork: Expect a highly collaborative environment within self-directed Scrum teams. This involves active participation in sprint planning, daily stand-ups, retrospectives, and contributing to shared team goals.

• Cross-Functional Integration: The role requires close collaboration with AI architects, data product managers, and other stakeholders, demanding strong communication and the ability to translate design concepts across different technical and business domains.

• Feedback Culture: An iterative design process implies a willingness to give and receive constructive feedback to continuously improve designs and processes.

• Knowledge Sharing: Contributing to the team's collective knowledge and best practices, particularly in UX/UI design for data-intensive products.

📝 Enhancement Note: The explicit mention of IPAAL and TRI values provides a clear framework for understanding the company's culture. Candidates should be prepared to demonstrate how their work and interactions align with these principles, emphasizing collaboration, accountability, and user advocacy within a data-driven and innovative environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate AI and data functionalities into intuitive, user-friendly interfaces for diverse user groups (members and internal users) will be a primary challenge.

• Balancing User Needs with Technical Constraints: Effectively advocating for user needs while working within the technical limitations and architectural decisions of AI and data platforms.

• Driving Adoption of New Technologies: Designing solutions that encourage the adoption and effective use of new AI and data tools by users who may be unfamiliar or resistant to change.

• Maintaining Design Consistency: Ensuring a cohesive user experience across various web and mobile platforms, especially when working with evolving AI models and data outputs, requires robust design system management.

• Remote Collaboration: Effectively collaborating and communicating design intent and user insights within a fully remote, cross-functional team environment.

Learning & Development Opportunities:

• Specialized UX/UI Training: Opportunities to attend workshops, conferences, or pursue certifications focused on AI/ML design, data visualization, and advanced analytics interfaces.

• Mentorship: Potential to be mentored by senior leaders in the Data Insights and Innovation department or to mentor junior team members, fostering leadership skills.

• Exposure to Cutting-Edge Technology: Working directly with AI and advanced data products provides invaluable experience in a rapidly evolving field.

• Career Progression: The senior nature of the role opens pathways to leadership positions, such as Lead UX/UI Designer or Design Manager, or specialization in UX strategy for AI/data products.

📝 Enhancement Note: The challenges highlight the need for a designer who is not only skilled in core UX/UI but also adept at navigating technical complexity and driving adoption of innovative solutions. The growth opportunities are substantial for those looking to specialize in a high-demand area of design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design an interface for a complex data visualization or AI-driven feature. What was your process, and what were the outcomes?" (Focus on problem-solving, research, and impact.)

• "How do you approach user research when designing for a new AI product where user behaviors might not be well-established?" (Highlight your methodology for exploring the unknown.)

• "How do you ensure your designs are accessible and inclusive, especially when dealing with complex data sets or AI outputs?" (Demonstrate your knowledge of WCAG and inclusive design principles.)

Company & Culture Questions:

• "How do you embody the IPAAL values (Integrity, Passion, Accountability, Achievement, Leadership) in your design work and team interactions?" (Connect your experience to their stated values.)

• "Describe a situation where you had to navigate a conflict or disagreement within a cross-functional team. How did you resolve it collaboratively?" (Assess your communication and conflict-resolution skills within the TRI Model.)

• "What interests you most about designing AI and data solutions for Arbitration Forums Inc.?" (Show your research and genuine interest in their mission.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, your process (research, ideation, design, testing), the solutions you implemented, and the impact/results achieved. Use visuals effectively.

• Emphasize Data & AI Experience: Highlight projects where you've tackled complex data or AI interfaces. Explain how you translated abstract concepts into user-friendly experiences.

• Showcase Your Process: Don't just show final screens; explain why you made certain design decisions. Discuss user research, wireframes, prototypes, and iteration.

• Quantify Impact: If possible, use metrics to demonstrate the success of your designs (e.g., improved user engagement, reduced task completion time, higher adoption rates).

• Be Prepared for Q&A: Anticipate questions about your design choices, technical challenges, and how you collaborate with developers.

Challenge Preparation:

• Review common UX challenges related to data interpretation, AI usability, and dashboard design.

• Practice articulating your thought process under time constraints.

• Be ready to explain your approach to defining problem statements and user needs for a given scenario.

📝 Enhancement Note: The interview preparation emphasizes demonstrating both technical design skills and alignment with the company's values. Be ready to showcase your process for complex data/AI design and your ability to collaborate effectively in a remote, agile environment.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided ADP recruitment link.

• Customize Your Resume: Tailor your resume to highlight your 8+ years of experience in UX/UI design, user research, and specific experience with data-driven interfaces, AI/ML tools, and enterprise software. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 of your strongest projects that showcase your process, problem-solving skills for complex data/AI challenges, and understanding of design systems and accessibility. Ensure it clearly articulates your role and the impact of your work.

• Prepare Your Presentation: Practice presenting your portfolio, focusing on storytelling, explaining your design process, and emphasizing results and learnings. Be ready to discuss your experience with Agile methodologies and remote collaboration.

• Research Arbitration Forums Inc.: Understand their mission, IPAAL values, TRI model, and their focus on AI and data innovation. Prepare thoughtful questions to ask the interviewers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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