UX Writer

📍 Job Overview

Job Title: UX Writer

Company: Hiver

Location: Bangalore, Karnataka, India

Job Type: FULL_TIME

Category: UX Writing / Content Design

Date Posted: 2026-08-01

Experience Level: Mid-Level (3+ years)

Remote Status: On-site

🚀 Role Summary

• Owns the end-to-end UX writing process for product features, from initial concept to launch, ensuring clarity and user-friendliness.

• Develops and maintains comprehensive UX writing guidelines, terminology, and content patterns to ensure consistency across the product.

• Leverages AI tools and understands Generative AI risks to enhance product copy and optimize content workflows for reliability and trustworthiness.

• Collaborates closely with Product Managers and Designers to identify and resolve gaps in user flows, unclear behaviors, and missing states.

• Utilizes customer feedback, product data, and user research to drive content decisions and advocate for the user's needs.

📝 Enhancement Note: The role of UX Writer at Hiver is positioned within the Marketing department, indicating a strong connection between user experience content and broader marketing objectives. This suggests the candidate will not only focus on in-product copy but also on how that copy aligns with Hiver's brand voice and customer communication strategies. The emphasis on AI and Generative AI risks points to a forward-thinking approach to content creation and a need for a candidate comfortable with emerging technologies and their associated challenges.

📈 Primary Responsibilities

• Partner with product managers and designers from early concepts through launch to ensure cohesive user experiences.

• Own UX writing across multiple features and enhancements, translating complex product functionalities into simple, intuitive language.

• Proactively identify gaps in user flows, unclear system behaviors, and missing states within the product interface.

• Contribute to and maintain robust UX writing guidelines, standardized terminology, and effective content patterns.

• Utilize AI capabilities to improve product copy and streamline content creation workflows.

• Mitigate Generative AI risks, such as hallucinations and grounding issues, to create clear, reliable, and trustworthy AI-driven user experiences.

• Create and iteratively improve user-facing product documentation to enhance user understanding and self-sufficiency.

• Employ research findings, customer feedback, and product data to inform and validate content decisions.

• Manage multiple time-sensitive projects concurrently, proactively flagging risks and blockers to stakeholders.

• Act as a strong advocate for the user, clearly articulating the rationale behind content recommendations.

📝 Enhancement Note: The responsibilities emphasize a proactive and strategic approach to UX writing. The inclusion of "contribute to and maintain UX writing guidelines" suggests a desire for someone who can help build and scale content systems, not just execute on existing ones. The explicit mention of managing "multiple time-sensitive projects" and flagging risks indicates a need for strong organizational and communication skills, common in operations-adjacent roles focused on efficiency and execution.

🎓 Skills & Qualifications

Education: Bachelor's degree in English, Communications, Journalism, Human-Computer Interaction, or a related field, or equivalent practical experience.

Experience: 3+ years of progressive experience in UX writing, content design, product writing, or a closely related field.

Required Skills:

• Demonstrated strong UX writing skills with a proven ability to simplify complex concepts into clear, concise, and user-friendly language.

• Profound user empathy and a strong understanding of UX thinking principles.

• Proven experience partnering closely with product management and design teams throughout the product development lifecycle.

• Experience contributing to or maintaining UX writing guidelines, style guides, or content systems.

• Excellent product judgment with the confidence to question and improve unclear flows or system behaviors.

• Solid understanding of content strategy principles and knowledge management best practices.

• Proficiency in using qualitative and quantitative data to inform and validate content decisions.

• Familiarity with using AI in content workflows and a clear understanding of common Generative AI risks (e.g., hallucinations, grounding issues).

• Excellent written and verbal communication skills.

• Strong collaboration skills, with the ability to work effectively in cross-functional teams.

• Ability to manage competing priorities effectively and work independently with minimal supervision. Preferred Skills:

• Experience with AI-powered content creation tools and workflows.

• Familiarity with design systems and their relationship to content.

• Experience in the SaaS or customer service platform industry.

• Understanding of localization and internationalization considerations for content.

📝 Enhancement Note: The requirement for "3+ years of experience" combined with the emphasis on "product judgment" and "contributing to guidelines" suggests this role is for a mid-level professional who can operate with autonomy and contribute to foundational content practices. The specific mention of AI risks indicates a need for a candidate who is not only technically adept with AI but also understands its limitations and ethical implications in product design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX writing work, demonstrating your ability to craft clear, concise, and user-centered copy across various product interfaces.

• Case studies that highlight your thought process, including how you approached problem-solving, conducted research, collaborated with teams, and iterated on content based on feedback or data.

• Examples of your contributions to UX writing guidelines, content systems, or style guides, illustrating your understanding of content strategy and consistency.

• Demonstrations of how you've used data, customer feedback, or user research to inform your content decisions and improve user experience.

• Evidence of your work with AI in content creation, including how you managed AI-generated content, addressed potential risks, and ensured accuracy and reliability. Process Documentation:

• Ability to document and articulate UX writing processes, including user research methodologies, content ideation, drafting, review cycles, and implementation.

• Experience in establishing and refining workflows for content creation, review, and maintenance, particularly in an AI-assisted environment.

• Understanding of how to measure the impact of UX writing through user feedback, usability testing, and product analytics.

📝 Enhancement Note: The explicit requirement for a portfolio that shows "both your writing and the thinking behind it" is crucial for UX writing roles. This implies that candidates should not just present polished copy but also the strategic rationale, research, and iterative process that led to that copy. For an AI-focused role, including examples of how AI was integrated into this process will be highly beneficial.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a UX Writer with 3-5 years of experience in Bangalore, India, the estimated annual salary range is ₹12,00,000 to ₹20,00,000. This range accounts for the specified experience level, the demand for UX writing skills, and the cost of living in Bangalore.

Benefits:

• Comprehensive health insurance coverage for employees and their dependents.

• Generous paid time off (PTO) policy, including vacation, sick leave, and public holidays.

• Opportunities for professional development, including training programs, workshops, and conference attendance.

• Contribution towards professional certifications and learning resources.

• Access to modern office facilities and amenities in HSR Layout, Bangalore.

• Potential for stock options or performance-based bonuses.

• Flexible working hours to accommodate work-life balance.

Working Hours: 40 hours per week, with flexibility to manage workload and project timelines effectively.

📝 Enhancement Note: The salary range is an estimation based on general market data for mid-level UX Writers in major Indian tech hubs like Bangalore. Actual compensation may vary based on the candidate's specific skills, experience, and Hiver's internal compensation structure. The benefits listed are typical for full-time roles in the tech industry in India, aiming to attract and retain talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology (AI-driven Customer Service Platform)

Company Size: Hiver is a growing company, likely falling into the 50-200 employee range based on typical SaaS growth trajectories. This size suggests a dynamic environment where individual contributions are highly visible and impactful.

Founded: Hiver was founded in 2015, indicating a mature startup with established processes but still retaining an agile and innovative spirit.

Team Structure:

• The UX Writer will be part of the Marketing department, reporting to a Marketing Lead or Head of Marketing.

• Close collaboration is expected with Product Managers, UI/UX Designers, and potentially Engineering teams.

• The team likely operates with a flat hierarchy, encouraging open communication and direct access to leadership. Methodology:

• Data-Driven Decision Making: Emphasizes using research, customer feedback, and product data to inform all content decisions.

• Agile Development: Likely follows agile methodologies, requiring adaptability and quick iteration on features and content.

• User-Centric Design: A core philosophy focused on building simple, powerful, and genuinely helpful software from the user's perspective.

• AI Integration: Actively exploring and integrating AI into product features and internal workflows, including content creation.

Company Website: https://hiverhq.com/

📝 Enhancement Note: Hiver's positioning as a "challenger brand" against "over-engineered tools" suggests a culture that values simplicity, effectiveness, and a direct approach. The company's philosophy of building "simple, powerful, and genuinely helpful" software likely extends to its internal operations and team dynamics, fostering an environment of meaningful ownership and collaborative problem-solving.

📈 Career & Growth Analysis

Operations Career Level: This role is a Mid-Level UX Writer position. It requires 3+ years of experience and involves taking ownership of specific features, contributing to guidelines, and working independently. It's a step beyond junior roles, where the focus shifts from execution to strategic contribution and process refinement.

Reporting Structure: The UX Writer will report to a manager within the Marketing department, likely a Head of Marketing or a Senior Marketing Manager. They will work closely with Product and Design teams, collaborating on feature development and user experience improvements.

Operations Impact: The UX Writer's impact is directly tied to improving the user experience of Hiver's AI-driven customer service platform. By creating clear, intuitive, and helpful copy, they will:

• Reduce user friction and support tickets.

• Enhance user adoption and engagement with new features.

• Improve the overall perception of Hiver's product simplicity and power.

• Contribute to building trust and reliability, especially in AI-driven interactions.

• Support the company's mission to deliver fast, human support without complexity. Growth Opportunities:

• Senior UX Writer/Content Strategist: Progression to a senior role with greater ownership of content strategy, leading larger initiatives, and mentoring junior writers.

• Product Content Lead: Opportunity to lead a specialized content team focused on product messaging and user experience.

• Specialization in AI Content: Develop expertise in crafting and managing content for AI-powered features, a growing and valuable skill set.

• Cross-functional Leadership: Potential to move into product management or design leadership roles by leveraging deep user understanding and product insight.

📝 Enhancement Note: The emphasis on "meaningful ownership" and "thoughtful teammates" suggests that Hiver offers opportunities for individuals to genuinely shape product direction and contribute strategically. The growth paths indicate a clear trajectory for specialists in UX writing and content design within a growing tech company.

🌐 Work Environment

Office Type: Hiver operates from a modern office space in HSR Layout, Bangalore. This is a well-established tech hub, suggesting a professional and collaborative workspace.

Office Location(s): HSR Layout, Bangalore, India. This location is known for its accessibility and concentration of tech companies, offering a vibrant work environment.

Workspace Context:

• Collaborative Spaces: The office likely features open-plan areas, meeting rooms, and breakout zones designed to foster collaboration between product, design, marketing, and engineering teams.

• Tools & Technology: Employees will have access to industry-standard hardware and software, including design tools, project management platforms, and communication software. The specific tools for UX writing and AI integration will be readily available.

• Team Interaction: The on-site nature of the role facilitates spontaneous interactions, brainstorming sessions, and quick feedback loops, crucial for iterative design and content development.

Work Schedule: The standard working hours are 40 hours per week, with an on-site presence expected. While adherence to a schedule is necessary, the company's philosophy of "meaningful ownership" suggests a degree of flexibility in managing tasks and projects to meet deadlines effectively.

📝 Enhancement Note: The on-site requirement in a prime Bangalore location like HSR Layout implies an environment conducive to collaborative work and quick iteration, which is highly beneficial for UX writing roles that require constant feedback and alignment with product and design teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.

• Portfolio Presentation & Technical Interview: A session with the hiring manager (likely Head of Marketing or Product Lead) and potentially a Senior Designer. Candidates will present their portfolio, discuss their thought process, and answer technical questions related to UX writing, content strategy, and AI.

• Cross-functional Interview: An interview with a Product Manager and/or UX Designer to assess collaboration skills, understanding of the product development lifecycle, and ability to integrate feedback.

• Final Interview: Potentially with a senior leader (e.g., CEO, VP of Product/Marketing) to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your UX writing skills, strategic thinking, and experience with AI. Tailor your selection to Hiver's product and industry.

• Tell a Story: For each project, clearly articulate the problem you were solving, your role, the process you followed (research, ideation, iteration), your specific contributions, the outcomes achieved (quantified where possible), and the lessons learned.

• Highlight Thinking: Emphasize the "why" behind your content decisions. Explain your rationale for word choices, tone, and flow design.

• Showcase AI Integration: If you have projects involving AI, clearly explain how you used AI tools, how you addressed risks like hallucinations, and how you ensured the final output was user-centric and reliable.

• Guidelines and Systems: If you have experience creating or contributing to UX writing guidelines or content systems, include examples and explain their impact on consistency and efficiency.

• Be Prepared for Live Exercises: You might be asked to critique existing copy or perform a small writing task during the interview.

Challenge Preparation:

• Product Analysis: Familiarize yourself with Hiver's current product. Identify areas where UX writing could be improved, focusing on clarity, conciseness, and user guidance. Think about how AI might be integrated or improved.

• AI Content Strategy: Be ready to discuss your approach to using Generative AI in content creation, including how to maintain brand voice, ensure accuracy, and mitigate risks.

• Collaboration Scenarios: Prepare examples of how you've successfully collaborated with product managers and designers, handled conflicting feedback, and advocated for user needs.

📝 Enhancement Note: The emphasis on portfolio presentation and potentially a live exercise suggests Hiver values practical application and clear communication of process. Candidates should be prepared to not only show their work but also to articulate the strategic thinking and iterative improvements behind it, especially concerning AI integration.

🛠 Tools & Technology Stack

Primary Tools:

• UX Writing & Content Management: Familiarity with tools like Figma, Sketch, Adobe XD for design integration and content prototyping. Experience with content management systems (CMS) or specialized content platforms may be beneficial.

• Collaboration & Project Management: Tools such as Jira, Asana, Trello, or Monday.com for tracking tasks, managing projects, and collaborating with cross-functional teams.

• Communication: Slack, Microsoft Teams for real-time team communication and quick feedback loops.

Analytics & Reporting:

• Product Analytics: Tools like Google Analytics, Mixpanel, Amplitude for understanding user behavior, tracking feature adoption, and measuring the impact of content changes.

• Customer Feedback Tools: Platforms like SurveyMonkey, Typeform, or in-app feedback widgets to gather user insights.

CRM & Automation:

• CRM: While not a direct requirement for UX writing, understanding CRM principles (e.g., Salesforce, HubSpot) can provide context for customer-facing language.

• AI & Generative AI Tools: Proficiency or familiarity with AI writing assistants, large language models (LLMs), and tools designed for content generation and optimization, along with an understanding of their limitations and ethical considerations.

📝 Enhancement Note: The specific mention of AI and Generative AI tools is critical. Candidates should be prepared to discuss their experience with AI writing assistants and their understanding of how to manage AI-generated content responsibly within a product context. Familiarity with design tools like Figma is also paramount for effective collaboration with designers.

👥 Team Culture & Values

Operations Values:

• Simplicity & Power: A core tenet of Hiver's product philosophy, likely translating to clear communication, efficient processes, and impactful solutions within the team.

• User-Centricity: A deep commitment to understanding and serving the user, driving content decisions that prioritize ease of use and helpfulness.

• Ownership & Accountability: Encouraging team members to take responsibility for their work, drive initiatives, and deliver results with a sense of pride.

• Collaboration & Transparency: Fostering an environment where ideas are shared openly, feedback is constructive, and cross-functional teamwork is the norm.

• Innovation & Adaptability: Embracing new technologies like AI and being willing to adapt processes to improve efficiency and product offerings.

Collaboration Style:

• Cross-functional Integration: The UX Writer will be deeply embedded within product development squads, working hand-in-hand with Product Managers and Designers.

• Feedback-Rich Environment: Expect regular feedback sessions, design reviews, and content critiques to ensure alignment and continuous improvement.

• Knowledge Sharing: Encouraging the sharing of best practices, learnings from user research, and insights from AI content experiments.

• Agile Iteration: A collaborative approach that involves rapid prototyping, testing, and refinement of both product features and their accompanying copy.

📝 Enhancement Note: Hiver's stated philosophy of building "simple, powerful, and genuinely helpful" software likely permeates its team culture. The UX Writer will need to embody these values, ensuring their contributions are not only well-written but also contribute to the overall user experience and the company's mission.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Simplicity and Functionality: Crafting copy that is simple and easy to understand while accurately conveying complex product features and AI capabilities.

• Managing AI Risks: Ensuring that AI-generated content is accurate, reliable, and free from biases or hallucinations, especially in a customer service context where trust is paramount.

• Cross-functional Alignment: Navigating different perspectives and priorities among Product, Design, and Engineering teams to achieve cohesive UX solutions.

• Keeping Pace with AI Advancements: Continuously learning and adapting to the rapidly evolving landscape of AI tools and their applications in content creation.

• Advocating for Content: Championing the importance of UX writing and content strategy within a fast-paced product development cycle.

Learning & Development Opportunities:

• AI Content Specialization: Deepen expertise in leveraging AI for content creation, prompt engineering, and managing AI-assisted workflows.

• Product Strategy Acumen: Gain a deeper understanding of product development cycles, user research methodologies, and business objectives.

• Content Systems Development: Contribute to building and scaling Hiver's content strategy and knowledge management practices.

• Industry Conferences & Training: Opportunities to attend UX writing and content design conferences, workshops, and pursue relevant certifications.

• Mentorship: Potential to be mentored by experienced product leaders or designers, fostering career growth.

📝 Enhancement Note: The challenges highlight the cutting-edge nature of this role, particularly with the integration of AI. Candidates who are proactive in addressing these challenges and eager to learn will find significant growth opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly technical or complex concept for a broad user base. What was your process, and what was the outcome?" (Focus on your process, user empathy, and ability to measure impact.)

• "How do you approach collaborating with product managers and designers who have different ideas about copy or user flow?" (Highlight your communication, negotiation, and user advocacy skills.)

• "Imagine we're launching a new AI feature. What are the key UX writing considerations and potential risks you would immediately identify and address?" (Demonstrate your understanding of AI risks and your proactive approach.)

• "Walk us through a project in your portfolio where you used data or customer feedback to significantly change your content approach. What did you learn?" (Emphasize your data-driven decision-making and iterative process.) Company & Culture Questions:

• "What do you know about Hiver and our mission to be a challenger brand in the customer service platform space?" (Research Hiver's product, competitors, and market positioning.)

• "How do you see your role as a UX Writer contributing to Hiver's philosophy of 'simple, powerful, and genuinely helpful' software?" (Connect your skills to the company's core values.)

• "Describe your ideal team environment and how you contribute to a positive and collaborative culture." (Focus on teamwork, communication, and shared goals.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, your process (research, ideation, writing, testing), your specific contributions, the results (quantified if possible), and key takeaways.

• Showcase Your Thinking: Don't just show polished copy; explain the rationale behind your word choices, tone, and flow. Discuss trade-offs you considered.

• Highlight AI Use: If applicable, clearly explain how you leveraged AI, how you managed its outputs, and how you ensured the final content met user needs and was trustworthy.

• Be Ready for Live Critiques: Practice analyzing existing product copy (Hiver's or others') and suggesting improvements based on UX principles and your expertise.

• Conciseness is Key: Respect the interviewer's time. Be clear, direct, and impactful in your presentation.

📝 Enhancement Note: The interview preparation advice focuses on demonstrating strategic thinking, collaborative capabilities, and a deep understanding of UX writing principles, especially in the context of AI. Candidates should be prepared to articulate their process and justify their decisions with concrete examples from their portfolio.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on the Hiver careers portal.

• Portfolio Customization: Ensure your portfolio is tailored to showcase projects relevant to AI-driven products, customer service platforms, or complex SaaS applications. Highlight case studies demonstrating your strategic thinking, user empathy, and ability to simplify complex concepts.

• Resume Optimization: Update your resume to clearly articulate your 3+ years of experience in UX writing, content design, or product writing. Quantify your achievements wherever possible, focusing on improvements in user experience, engagement, or clarity. Integrate keywords from the job description naturally.

• Interview Preparation: Practice presenting your portfolio and answering common UX writing and AI-related interview questions. Prepare specific examples of your collaborative process and how you advocate for the user.

• Company Research: Thoroughly research Hiver, its product offerings, target audience, and company culture. Understand their "challenger brand" positioning and how your skills align with their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.