UX researcher | Mid-Senior

📍 Job Overview

Job Title: UX Researcher | Mid-Senior

Company: Nord Security

Location: Vilnius, Lithuania

Job Type: Full-Time

Category: User Experience (UX) Research

Date Posted: 2026-08-20

Experience Level: Mid-Senior (2-5 years)

Remote Status: Remote (with potential for hybrid in Vilnius)

🚀 Role Summary

• Spearhead end-to-end UX research initiatives, from study design and participant engagement to in-depth analysis and actionable insight delivery.

• Drive product and business goal alignment by strategically linking research findings to tangible outcomes and product development decisions.

• Develop and implement AI-driven workflows to scale research processes and disseminate insights effectively across the organization, fostering a data-informed culture.

• Empower non-researchers to conduct their own studies, acting as a research evangelist and mentor within product and engineering teams.

• Collaborate proactively with cross-functional teams, building strong relationships to ensure research plays an integral role in product strategy and execution.

📝 Enhancement Note: This role emphasizes a blend of strategic and tactical research, with a significant focus on leveraging AI for scalability and impact. The "Mid-Senior" title suggests a need for independent contribution and the ability to mentor others, rather than purely execution-focused tasks. The remote-first nature with an option for hybrid in Vilnius indicates a flexible work environment.

📈 Primary Responsibilities

• Design, plan, and execute comprehensive qualitative UX research studies using a variety of methodologies to uncover user needs, behaviors, and pain points.

• Conduct thorough analysis of research data, synthesizing findings into clear, compelling, and reusable insights presented in engaging formats (e.g., presentations, reports, workshops).

• Ensure research insights directly inform product roadmaps, feature development, and design iterations, becoming embedded within the product development lifecycle.

• Actively identify opportunities to integrate AI technologies into research workflows, automating tasks and enhancing the efficiency and reach of research findings.

• Facilitate research best practices and provide guidance to product managers, designers, and engineers, enabling them to conduct user research effectively and independently.

• Build and maintain strong collaborative relationships with product, design, engineering, and marketing teams to foster a shared understanding of user needs and research outcomes.

• Champion user-centricity across the organization, advocating for the user voice in all product-related decision-making processes.

📝 Enhancement Note: The emphasis on "end-to-end research" and "sharing meaningful insights" points to a role that requires not just data collection but also strong communication and strategic influence. The AI component is a key differentiator, requiring candidates to be comfortable with emerging technologies in research.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, or a related field. Equivalent practical experience will also be considered.

Experience: 2-5 years of proven experience in UX research, with a strong portfolio showcasing end-to-end research projects.

Required Skills:

• Demonstrated expertise in qualitative research methodologies (e.g., user interviews, usability testing, ethnographic studies, diary studies, surveys).

• Ability to design research studies that address complex user problems and product strategy questions.

• Proven experience in analyzing qualitative data and translating findings into actionable, user-centric insights.

• Strong understanding of user flows, user journeys, and the entire user lifecycle within digital applications.

• Proficiency in linking research objectives and outcomes to product and business goals.

• Hands-on experience or a strong aptitude for applying AI tools and workflows to accelerate research processes and knowledge management.

• Excellent communication, presentation, and storytelling skills, with the ability to inspire stakeholders and drive change through compelling insights.

• Proactive, curious, and self-motivated with the ability to navigate ambiguity and shifting priorities. Preferred Skills:

• Experience in empowering non-researchers to conduct basic user research.

• Familiarity with quantitative research methods and data analysis.

• Experience working in a fast-paced, agile product development environment.

• Knowledge of the cybersecurity or VPN industry.

• Experience with AI-powered research tools or platforms.

📝 Enhancement Note: The "Mid-Senior" experience level suggests a need for more than just execution; candidates should demonstrate strategic thinking, initiative, and the ability to mentor others. The emphasis on AI is a critical requirement, not just a bonus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 end-to-end UX research projects demonstrating your process from problem definition to insight delivery and impact.

• Clearly articulate the research objectives, methodologies employed, participant recruitment strategy, and data analysis approach for each project.

• Highlight how your research directly influenced product decisions, design iterations, or business outcomes, quantifying impact where possible (e.g., improved conversion rates, reduced usability issues, increased user satisfaction).

• Include examples of how you've shared insights in engaging and reusable formats, beyond standard reports.

• Demonstrate experience in building or contributing to research systems that make insights accessible and actionable for teams. Process Documentation:

• Provide examples of research plans, study designs, and discussion guides you have created.

• Showcase how you document and synthesize research findings for different audiences.

• Illustrate your approach to integrating AI into research workflows for efficiency, analysis, or knowledge management.

• Detail how you measure the impact of your research on product development and business objectives.

📝 Enhancement Note: A strong portfolio is crucial for this role. It should not only demonstrate research skills but also strategic thinking, communication prowess, and a clear understanding of how research drives business value, especially with the added AI component.

💵 Compensation & Benefits

Salary Range: €2,900 - €4,900 per month (gross). This range is based on the provided salary data for a Mid-Senior UX Researcher in Lithuania, considering the local market and the specific requirements of the role. The upper end reflects candidates with extensive experience, particularly in AI integration and strategic research influence.

Benefits:

• Innovation & Growth:

  • Work alongside global experts on world-leading cybersecurity tools.
  • Access extensive training programs (online/offline) and mentorship for skill development.
  • Opportunities for career growth, including potential for career switches within the company.

• Work Environment & Flexibility:

  • Option to work from any location, with a focus on remote-first.
  • Access to a next-gen Cyber City office in Vilnius with ergonomic workspaces and modern facilities for those who prefer hybrid work.
  • Flexible work schedule to accommodate personal needs and enhance productivity.

• Well-being:

  • Free 24/7 gym access, onsite and online workouts, and physical well-being consultations.
  • Free psychologist consultations, mental health events, and premium access to wellness apps (Calm, Headspace, Mindletic).
  • Premium private health insurance.

• Time Off & Recognition:

  • Additional vacation days as you grow with the company.
  • Extra days for sick leave, special occasions, or parenting needs.
  • Special gifts and recognition for birthdays, anniversaries, and major life events.

• Community & Perks:

  • Participate in iconic company celebrations, team-building events, and knowledge-sharing sessions.

  • Annual company workation abroad for team bonding and recreation. Working Hours: Approximately 40 hours per week, with flexibility to accommodate remote work and global team collaboration.

📝 Enhancement Note: The benefits package is exceptionally comprehensive, highlighting a strong focus on employee well-being, professional development, and fostering a positive company culture. The remote-first policy with an option for hybrid is a significant perk for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity & Online Privacy. Nord Security is a leader in providing advanced VPN solutions and other security products designed to protect individuals and businesses online.

Company Size: Large (500-1000+ employees). This indicates a well-established organization with structured processes, but also potential for significant impact and influence within specific teams.

Founded: 2012. With over a decade of operation, Nord Security has a proven track record of innovation and growth in the competitive cybersecurity market.

Team Structure:

• The UX Research team likely operates within or closely with the Product and Design departments, collaborating with Product Managers, UX/UI Designers, and Engineers.

• Reporting structure likely involves a Head of UX Research or a senior design/product lead, with a focus on cross-functional project teams.

• Collaboration is key, with an expectation of proactive engagement across various product lines and initiatives. Methodology:

• Data-Driven Insights: Emphasis on rigorous research to inform decisions, with a growing integration of AI for scalability and efficiency.

• User-Centric Design: A core philosophy centered around understanding and serving user needs to build effective and trustworthy products.

• Agile Development: Likely operating within an agile framework, requiring research to be iterative and responsive to evolving product requirements.

• Continuous Improvement: A culture that encourages experimentation with new tools, methods, and workflows to enhance research effectiveness.

Company Website: https://nordsecurity.com/

📝 Enhancement Note: Nord Security's mission to empower users with online security and privacy is central to its culture. The company's growth and expansion into various security products suggest a dynamic environment where UX research plays a critical role in shaping new offerings and refining existing ones.

📈 Career & Growth Analysis

Operations Career Level: Mid-Senior UX Researcher. This level implies significant autonomy, the ability to lead research projects from inception to completion, and the capacity to mentor junior team members or non-researchers. You are expected to contribute strategically and tactically, driving research initiatives that have a measurable impact on product and business outcomes.

Reporting Structure: You will likely report to a Head of UX Research, a Director of Product Design, or a senior Product Manager. The role requires close collaboration with various product teams, designers, and engineers, necessitating strong stakeholder management and communication skills.

Operations Impact: Your research will directly influence the development and improvement of Nord Security's suite of products, impacting millions of users globally. By providing deep user insights, you will help shape product strategy, enhance user experience, and contribute to the company's mission of promoting online security and privacy. The integration of AI in research also positions you to drive innovation in how insights are generated and utilized.

Growth Opportunities:

• Specialization: Develop expertise in specific product areas within Nord Security's portfolio or deepen knowledge in advanced research methodologies, including AI applications.

• Leadership: Progress to a Senior UX Researcher, Lead UX Researcher, or Managerial role, overseeing research strategy and teams.

• Cross-functional Mobility: Opportunities to transition into Product Management, Design Strategy, or other roles that leverage your deep understanding of user needs and product development.

• Skill Enhancement: Continuous learning through extensive training programs, conferences, and mentorship, with potential for leadership development and career-switch opportunities.

📝 Enhancement Note: The "Mid-Senior" designation, combined with the emphasis on AI and empowering others, suggests a role with significant growth potential. Candidates should be looking for opportunities to not only execute research but also to shape research strategy and mentor others.

🌐 Work Environment

Office Type: Remote-first with a hybrid option. Nord Security offers a flexible work environment where employees can choose to work from anywhere. However, they also maintain a modern office space in Vilnius for those who prefer a hybrid setup or occasional in-person collaboration.

Office Location(s): Vilnius, Lithuania (for hybrid option), with full remote capability within Lithuania.

Workspace Context:

• Remote Flexibility: The primary work environment is remote, offering significant autonomy and work-life balance.

• Collaborative Hub: The Vilnius office serves as a hub for collaboration, innovation, and community, equipped with ergonomic workspaces and modern meeting facilities for those who opt for hybrid work.

• Tech-Enabled: As a tech company, expect access to necessary tools and technologies to facilitate seamless remote and hybrid collaboration, including robust communication platforms and project management software.

• Team Interaction: While remote, there's a strong emphasis on maintaining team cohesion through virtual events, knowledge sharing, and structured team check-ins.

Work Schedule: The standard work week is approximately 40 hours, with flexibility to manage your schedule. This allows for better integration of work with personal life and time zone coordination for global teams.

📝 Enhancement Note: The "Work from anywhere" policy is a significant perk, indicating a trust-based culture. The availability of a physical office in Vilnius provides an option for those who thrive on in-person interaction or prefer a dedicated workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and portfolio. Be prepared to discuss your research experience and alignment with the role's requirements.

• Hiring Manager Interview: A discussion focused on your UX research expertise, strategic thinking, and experience with qualitative methods and AI. Expect questions about your approach to research planning, execution, and insight delivery.

• Portfolio Review/Presentation: A dedicated session where you will present 1-2 key projects from your portfolio. Focus on your process, the impact of your research, and how you leveraged insights to drive product decisions. Be ready to discuss your experience with AI in research.

• Team/Cross-functional Interviews: You may meet with designers, product managers, or engineers to assess your collaboration style, communication skills, and ability to integrate research into product development workflows.

• Final Interview: Potentially with a senior leader to discuss your overall fit, career aspirations, and strategic vision for UX research at Nord Security.

Portfolio Review Tips:

• Highlight Impact: For each project, clearly articulate the problem, your approach, the key findings, and most importantly, the tangible impact your research had on the product or business. Use metrics where possible.

• Showcase Process: Demonstrate your end-to-end research process, from problem definition and research design to analysis and communication of insights.

• Emphasize AI Integration: Specifically call out any instances where you used AI to enhance your research process, analyze data, or scale insights. If you haven't directly used it, discuss your understanding and potential application.

• Storytelling: Frame your projects as compelling narratives. What was the challenge? How did you overcome it? What was the resolution and its outcome?

• Tailor to Nord Security: Research Nord Security's products and mission. Connect your experience to their specific needs and values, particularly around cybersecurity and user privacy.

Challenge Preparation:

• Research Scenario: You might be given a hypothetical product or feature and asked to outline a research plan to understand user needs or evaluate its usability. Focus on practical, actionable steps and how you'd measure success.

• Insight Synthesis: You may be presented with mock research data and asked to synthesize key insights and recommendations.

• AI Application Discussion: Be ready to discuss how you would leverage AI in a specific research scenario relevant to Nord Security's products.

📝 Enhancement Note: The interview process is designed to assess not only research skills but also strategic thinking, communication, collaboration, and adaptability, particularly concerning AI. A well-prepared portfolio that clearly articulates impact and process, with a focus on AI, is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Tools for conducting surveys, usability testing, and remote interviews (e.g., UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey).

• Collaboration & Documentation: Tools like Jira, Confluence, Miro, Figma, and Google Workspace for planning, documentation, and cross-functional collaboration.

• AI & Automation Tools: Candidates are expected to have experience or a strong aptitude for using AI tools for research analysis, insight generation, summarization, or workflow automation. Specific tools may vary but could include AI-powered transcription services, qualitative data analysis software with AI features, or generative AI for synthesizing findings.

Analytics & Reporting:

• Data Visualization: Tools like Tableau, Power BI, or Looker for presenting research findings and metrics.

• Product Analytics: Familiarity with tools like Google Analytics, Mixpanel, or Amplitude to understand user behavior in context with research insights.

CRM & Automation:

• While not directly a CRM role, UX Researchers often interact with CRM data or product analytics platforms to understand user segments and behaviors. Familiarity with how user data is managed and utilized is beneficial.

• Integration Tools: Understanding how research insights are integrated into product development pipelines and potentially linked to marketing automation or customer success platforms.

📝 Enhancement Note: The explicit mention of AI workflows indicates that proficiency or a strong willingness to learn and implement AI tools in research is a key requirement. Familiarity with tools that support remote collaboration and agile product development is also essential.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experience in all product decisions.

• Curiosity & Proactivity: A drive to explore, question, and take initiative to uncover insights and solve problems.

• Impact & Ownership: A focus on delivering actionable insights that lead to measurable improvements and taking responsibility for research outcomes.

• Collaboration & Transparency: Working effectively with cross-functional teams, sharing knowledge openly, and fostering a supportive environment.

• Innovation & Adaptability: Embracing new methods, tools (especially AI), and approaches to enhance research effectiveness and stay ahead in a dynamic industry.

Collaboration Style:

• Cross-functional Integration: Research is seen as an integral part of the product development cycle, requiring close collaboration with Product Managers, Designers, Engineers, and Marketing.

• Empowerment & Mentorship: A culture of sharing knowledge and skills, enabling others to conduct research and fostering a continuous learning environment.

• Data-Informed Dialogue: Engaging in constructive discussions backed by user insights and data to collectively make better product decisions.

• Feedback Culture: Open to giving and receiving constructive feedback to continuously improve research practices and team dynamics.

📝 Enhancement Note: Nord Security's culture values innovation, user advocacy, and proactive problem-solving. The emphasis on empowering non-researchers suggests a collaborative and knowledge-sharing environment, where research is democratized to some extent.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Insights: Effectively disseminating research findings across a large organization and ensuring they are consistently applied to product development and strategy, especially with growing product complexity.

• AI Integration Complexity: Successfully implementing and optimizing AI workflows for research can present technical and methodological challenges, requiring continuous learning and adaptation.

• Balancing Strategic vs. Tactical Research: Effectively managing time and resources to address both immediate tactical needs and long-term strategic questions without compromising the quality of either.

• Influencing Stakeholders: Persuading diverse teams and leadership to prioritize user needs and research recommendations, particularly when faced with conflicting business priorities or technical constraints.

Learning & Development Opportunities:

• AI in Research: Deepen expertise in leveraging AI tools for qualitative and quantitative analysis, insight generation, and workflow automation within UX research.

• Advanced Methodologies: Explore and master new and emerging research techniques to stay at the forefront of the field.

• Cross-functional Expertise: Gain a deeper understanding of product management, design strategy, and engineering processes through close collaboration.

• Leadership Skills: Develop mentoring capabilities and potentially take on leadership responsibilities for research projects or junior team members.

• Industry Exposure: Benefit from working in the cutting-edge cybersecurity industry and potentially attend relevant conferences or training sessions.

📝 Enhancement Note: The challenges presented are typical for a growing tech company with a focus on innovation and scale. The growth opportunities align with the "Mid-Senior" level, offering paths for specialization, leadership, and continuous skill development, particularly in the rapidly evolving area of AI in research.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance strategic, long-term research goals with urgent, tactical research requests. How did you prioritize?" (Focus on your prioritization framework and communication strategy.)

• "How would you approach building an AI-powered system to make research insights reusable and accessible across a large organization like Nord Security?" (Discuss your understanding of AI's role in research scalability, data management, and dissemination.)

• "Walk us through a complex user problem you researched. What was your hypothesis, what methods did you use, and what was the ultimate impact of your findings?" (Prepare a detailed case study that highlights your end-to-end process and ability to drive change.) Company & Culture Questions:

• "Why are you interested in Nord Security and our mission to enhance online privacy and security?" (Research Nord Security's products, values, and recent news. Connect your passion for user advocacy to their mission.)

• "How do you approach empowering non-researchers to conduct user research effectively and ethically?" (Discuss your experience with mentorship, training, or creating research resources for others.)

• "Describe a situation where your research findings contradicted existing assumptions or stakeholder beliefs. How did you present these findings and influence the decision-making process?" (Focus on your communication, persuasion, and data-driven advocacy skills.) Portfolio Presentation Strategy:

• Structure: For each project, clearly outline: Problem/Opportunity -> Your Role -> Research Questions -> Methodology -> Participants -> Key Findings -> Recommendations -> Impact/Outcome.

• Visuals: Use clear, concise visuals (e.g., screenshots, journey maps, key quotes) to illustrate your process and findings. Avoid dense text.

• AI Integration: Explicitly highlight any AI tools or methodologies used and the benefits they provided (e.g., faster analysis, deeper insights, broader reach).

• Storytelling: Weave a narrative that demonstrates your problem-solving skills, strategic thinking, and ability to drive user-centric decisions.

• Q&A Readiness: Anticipate questions about your methodology choices, data interpretation, and how you measured the impact of your work.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, a strong understanding of research impact, and practical experience with AI. The portfolio presentation is a critical component, so practice articulating your process and results clearly and concisely.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on Ashby.

• Tailor Your Resume: Highlight keywords related to UX research, qualitative methods, AI in research, product strategy, and cross-functional collaboration. Quantify your achievements whenever possible.

• Curate Your Portfolio: Select 2-3 of your strongest end-to-end UX research projects that best showcase your skills, impact, and experience with AI. Ensure it's easily accessible (e.g., a personal website, a PDF, or a dedicated portfolio platform).

• Craft a Compelling Cover Letter: Briefly explain why you are a great fit for Nord Security and this specific role, emphasizing your passion for user experience, your experience with AI in research, and your understanding of their mission.

• Prepare for AI Discussion: Be ready to articulate your understanding of AI's role in UX research and how you can contribute to Nord Security's AI-driven research initiatives. Practice explaining your portfolio projects in detail, focusing on process, impact, and any AI applications.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.