UX RESEARCHER H/F

📍 Job Overview

Job Title: UX RESEARCHER H/F

Company: NEXTON

Location: Paris, Île-de-France, France

Job Type: Temps complet (Full-time)

Category: User Experience (UX) Research & Design Operations

Date Posted: 2026-09-09

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• Lead end-to-end user research initiatives, from strategy and planning to execution and analysis, to deeply understand user needs and behaviors.

• Drive product innovation and improvement by translating complex user insights into actionable recommendations for product, design, and development teams.

• Collaborate closely with multidisciplinary teams, including Product Managers, Designers, and Engineers, to champion a user-centered approach throughout the product lifecycle.

• Facilitate workshops and deliver clear, compelling presentations to stakeholders, influencing product decisions and fostering a strong user research culture.

• Ensure the quality and rigor of research methodologies, while continuously seeking opportunities to enhance products and services based on user data.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher, indicated by the expectation to be a "référent" (reference point) and to accompany teams in defining research problems and methodologies. The responsibilities heavily lean into strategic input and influencing decisions, rather than just execution. The "5-10 years" experience level aligns with this seniority.

📈 Primary Responsibilities

• Research Strategy & Planning:

  • Identify and formalize user problems and business objectives requiring research.
  • Challenge expressed needs to define precise research questions.
  • Construct research plans, select appropriate methodologies (qualitative/quantitative), and define target populations.
  • Define protocols, sample sizes, recruitment criteria, and data collection methods.
  • Contribute to the overall UX strategy and enrich it with research insights.

• User Study Execution:

  • Design and manage qualitative and quantitative studies from inception to completion.
  • Prepare and conduct user interviews, usability tests, focus groups, and surveys, including in English.
  • Organize and oversee recruitment, data collection, and analysis phases.
  • Conduct tests on prototypes, user flows, or existing products to identify friction points and improvement opportunities.
  • Synthesize quantitative and qualitative data to uncover actionable user insights.
  • Ensure methodological rigor in all research activities.

• Analysis & Reporting:

  • Analyze, synthesize, and interpret collected data to identify key user learnings.
  • Translate research findings into concrete, actionable recommendations for teams.
  • Produce clear and tailored deliverables such as summaries, reports, personas, user journeys, and recommendations.
  • Present findings to teams and stakeholders, facilitating their adoption and understanding.
  • Advocate for user-driven product decisions based on research outcomes.

• Team Collaboration & Coaching:

  • Work daily with Product Managers, Product Designers, UX/UI Designers, business teams, and technical teams.
  • Participate actively in Design Thinking, discovery, and user-centered design phases.
  • Design and facilitate collaborative workshops (problem definition, ideation, co-design, prioritization, research debriefs).
  • Coach teams on integrating User Research into their design and decision-making processes.
  • Educate stakeholders on UX challenges and the importance of user needs.

• Continuous Improvement:

  • Identify opportunities for internal digital product and service enhancements based on user data.

  • Contribute to establishing a continuous and structured research approach.

  • Facilitate knowledge sharing of user insights and build a strong User Research culture within the organization.

  • Evolve research practices, methods, and tools based on team needs and product objectives.

📝 Enhancement Note: The responsibilities are detailed and cover the full spectrum of a senior UX Researcher's role, from strategic planning and methodology selection to hands-on execution, analysis, reporting, and internal enablement. The emphasis on "challenging expressed needs" and "influencing product decisions" highlights the strategic impact expected.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, or a related field is typically expected for this level of UX Research role.

Experience:

• Significant experience (5-10 years) in UX methodology, with a strong focus on user research and UX project management.

• Proven ability to evaluate prototype quality at all stages, from concept to detailed digital design.

• Demonstrated experience in conducting both qualitative and quantitative research studies end-to-end.

• Experience in leading collaborative workshops and facilitating cross-functional team discussions. Required Skills:

• UX Research Expertise: Deep understanding and practical application of various qualitative and quantitative research methods (interviews, usability testing, surveys, ethnography, etc.).

• Research Strategy & Planning: Ability to define research objectives, formulate hypotheses, and develop comprehensive research plans.

• Data Analysis & Synthesis: Strong analytical skills to interpret complex data sets, identify patterns, and derive actionable insights.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to present complex findings clearly and persuasively to diverse audiences.

• English Proficiency: Flawless command of English for conducting research and collaborating with international teams.

• Digital Culture & Problem Solving: Strong digital literacy and a keen interest in solving complex problems.

• Collaboration & Interpersonal Skills: Excellent relational skills for effective teamwork with multidisciplinary teams and stakeholders.

• Workshop Facilitation: Ability to design and lead engaging and productive workshops.

Preferred Skills:

• Experience with specific UX research tools for surveys, analytics, or prototyping.

• Familiarity with agile development methodologies and their integration with UX research.

• Knowledge of user persona creation and user journey mapping techniques.

• Experience in influencing product roadmaps and strategy based on user insights.

• Understanding of design thinking principles and their application.

📝 Enhancement Note: The "Qualifications" section in the raw data is brief. Significant inferences have been made regarding educational background and preferred skills to align with the seniority and responsibilities described for a Senior UX Researcher. The emphasis on English proficiency is a key requirement noted.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 comprehensive case studies demonstrating your end-to-end UX research process. Each case study should detail:

  • The problem or opportunity addressed.
  • Your role and responsibilities.
  • Research objectives and methodology employed.
  • User recruitment strategy.
  • Key findings and insights derived.
  • Actionable recommendations and their impact on product decisions.
  • Any challenges encountered and how they were overcome.

• Methodology Showcase: Clearly articulate the range of research methodologies you are proficient in (e.g., user interviews, usability testing, surveys, diary studies, card sorting, tree testing).

• Deliverable Examples: Include examples of research deliverables such as user personas, journey maps, usability reports, and workshop outputs.

• Impact Demonstration: Quantify the impact of your research whenever possible, demonstrating how your insights led to measurable improvements in user experience, product adoption, or business metrics.

Process Documentation:

• Research Planning Documentation: Examples of research plans, including objectives, scope, target audience, and methodology.

• Study Protocols: Samples of interview guides, usability test scripts, or survey questionnaires.

• Synthesis & Reporting Frameworks: Demonstrations of how you synthesize qualitative and quantitative data into clear, actionable reports and presentations.

• Workshop Design: Examples of workshop agendas and facilitation materials used to drive collaborative design and research efforts.

📝 Enhancement Note: While the provided job description doesn't explicitly mention portfolio requirements, for a Senior UX Researcher role, a strong portfolio is standard. The outlined requirements are based on industry best practices for UX professionals to demonstrate their skills, process, and impact.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a Senior UX Researcher (5-10 years experience) in Paris, France, the estimated annual salary range is €55,000 - €75,000 gross. This range can vary based on specific skills, the complexity of projects, and the candidate's negotiation.

Benefits:

• Professional Development Communities: Access to dynamic communities for professional growth and knowledge sharing.

• Meetups: Opportunities to attend regular meetups for skill development and networking.

• Training Programs: Comprehensive training programs designed for continuous learning and career advancement.

• Sports and Social Events: Engaging events to foster team cohesion and personal well-being.

• Sustainable Mobility Package: Support for eco-friendly commuting options.

• Latest Generation Mobile Phone: Provision of a modern mobile device for professional use.

• Full-time Employment (CDI): Stable, permanent employment contract.

• Generous Paid Time Off: Standard French statutory paid leave, plus potential additional company days.

Working Hours:

The role is full-time, typically based on a 40-hour work week, standard in France. While the role is on-site, there may be some flexibility in daily start and end times, subject to team and project needs.

📝 Enhancement Note: Salary information was not provided. The estimate is based on research for similar roles in Paris, considering the experience level and the company's description as a digital consulting firm working with large clients. Benefits are directly extracted from the "Pourquoi choisir NEXTON ?" section and formatted for clarity.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation Consulting, IT Services (ESN), Design Agency, and Agile Coaching. NEXTON operates at the intersection of these fields, advising large clients and pure players on their digital evolution and innovation strategies.

Company Size: Over 450 experts. This indicates a mid-to-large-sized organization, offering a good balance between the resources and structure of a larger firm and the agility and collaborative spirit of a smaller one. For operations professionals, this size often means established processes but also opportunities for influence and cross-functional exposure.

Founded: 2011. Founded in 2011, NEXTON has a decade of experience and has grown significantly, suggesting a stable and evolving company with a clear vision for digital transformation.

Team Structure:

• Multidisciplinary Teams: The UX Researcher will join a pluridisciplinary team, implying close collaboration with Product Managers, Product Designers, UX/UI Designers, business experts, and technical teams.

• Reporting Structure: While not explicitly detailed, a Senior UX Researcher typically reports to a Head of UX, Design Lead, or a Product Director, with direct involvement in project teams.

• Cross-functional Collaboration: Collaboration is a cornerstone, with daily interaction expected across various departments to integrate user insights into the product development lifecycle.

Methodology:

• User-Centric Design: The core methodology revolves around understanding user needs to inform product decisions and improve digital experiences.

• Data-Driven Insights: Emphasis on using both qualitative and quantitative data to drive insights and recommendations.

• Agile & Design Thinking: Participation in Design Thinking and discovery phases, suggesting an agile and iterative approach to product development.

• Continuous Improvement: A focus on ongoing enhancement of products and services based on user feedback and research.

Company Website: https://www.nexton.com/

📝 Enhancement Note: Company context has been inferred from the "Description de l'entreprise" and "Description du poste" sections. The size and founding date provide insights into its operational maturity and stability, which are relevant for operations professionals seeking a structured yet innovative environment.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior UX Researcher, indicating a mid-to-senior level position. It requires significant autonomy, strategic thinking, and the ability to mentor and guide others. The scope involves not just executing research but also shaping research strategy and fostering a research-driven culture within client projects and the internal organization.

Reporting Structure: The UX Researcher will work within multidisciplinary project teams, collaborating daily with Product Managers, Designers, and Technical teams. They will likely report to a lead within the UX/Design domain or a Project Lead, contributing to the strategic direction of user experience initiatives for NEXTON's clients.

Operations Impact: The role's impact is directly tied to shaping product strategy and improving user experiences for NEXTON's clients (SNCF, Orange, BNP Paribas). By providing deep user insights, the UX Researcher influences product design, feature prioritization, and overall digital innovation, directly contributing to client success and NEXTON's reputation as a leader in digital transformation.

Growth Opportunities:

• Specialization & Leadership: Opportunity to deepen expertise in specific research methodologies or become a recognized leader in UX Research within NEXTON, potentially managing junior researchers or leading larger research programs.

• Skill Expansion: Exposure to diverse client projects and industries allows for continuous learning and development of new skills, including advanced analytics, strategy formulation, and client management.

• Internal Culture Building: Contribute to establishing and refining NEXTON's internal UX Research practices, methodologies, and knowledge-sharing platforms.

• Mentorship: Potential to mentor junior UX designers and researchers, sharing best practices and guiding their professional development.

📝 Enhancement Note: Career growth and impact for operations roles are often tied to strategic influence and process improvement. This analysis focuses on how a Senior UX Researcher can leverage their role for personal and organizational development within a consulting context.

🌐 Work Environment

Office Type: The role is described as "On-site" in Paris, indicating a physical office environment. NEXTON's description as a consulting firm suggests a professional office setting that likely supports collaborative work, client meetings, and team activities.

Office Location(s): Paris, France. This central location offers accessibility via public transportation and proximity to a vibrant business ecosystem.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with multidisciplinary teams, suggesting an open-plan office or dedicated team spaces designed to foster interaction and communication.

• Tools & Technology: Access to necessary research tools, prototyping software, and communication platforms will be provided to support daily tasks and research activities.

• Team Interaction: Frequent opportunities for direct interaction with colleagues through project work, workshops, and internal company events.

Work Schedule: Full-time, typically 40 hours per week. While on-site, there may be some degree of flexibility in daily working hours, common in French work culture, to accommodate personal needs and project demands, provided work is completed effectively.

📝 Enhancement Note: The "On-site" work arrangement and Paris location are key details. The description emphasizes collaboration, which is typical of consulting environments and influences the physical workspace design and team interaction patterns.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your CV and portfolio to assess your experience, skills, and alignment with the role requirements.

2. Hiring Manager/Team Interview: A discussion focused on your background, motivations, and understanding of UX research principles. This may include behavioral questions and a review of your portfolio to gauge your approach to research challenges.

3. Case Study/Technical Interview: You may be asked to present a detailed case study from your portfolio, or a take-home assignment simulating a research problem. This assesses your methodological rigor, analytical skills, and ability to translate findings into actionable recommendations.

4. Cultural Fit & Team Interview: An opportunity to meet with potential team members and assess compatibility with NEXTON's collaborative and user-centric culture. Questions may focus on teamwork, problem-solving, and how you handle cross-functional collaboration.

5. Final Interview: Potentially with a senior leader to discuss strategic alignment and career aspirations.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio with clear case studies. For each, detail the problem, your role, methodology, key findings, recommendations, and quantifiable impact.

• Showcase Methodology Breadth: Highlight your proficiency across a range of qualitative and quantitative research methods.

• Focus on Actionability: Emphasize how your research directly informed product decisions and led to tangible improvements.

• Visual Clarity: Ensure your deliverables (personas, journey maps, reports) are visually appealing and easy to understand.

• Tell a Story: Narrate your research process, explaining your choices and the rationale behind them, demonstrating critical thinking.

Challenge Preparation:

• Methodology Mastery: Be ready to discuss the pros and cons of various research methods and when to apply them.

• Problem-Solving Scenarios: Prepare to tackle hypothetical research problems, outlining your approach from problem framing to insight generation.

• Stakeholder Management: Practice articulating research findings and recommendations to different stakeholders (technical, business, design), anticipating their questions and concerns.

• English Fluency: Be prepared to conduct parts or all of the interview in English, as it's a stated requirement.

📝 Enhancement Note: The interview process and portfolio review tips are standard for UX roles but tailored to emphasize the strategic and collaborative aspects of this Senior UX Researcher position at a consulting firm. The emphasis on English proficiency is reiterated.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools for conducting surveys, online interviews, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey, Typeform, Qualtrics).

• Prototyping & Design Tools: Familiarity with tools used by designers to create prototypes for testing (e.g., Figma, Sketch, Adobe XD).

• Collaboration Tools: Platforms for team communication and project management (e.g., Slack, Microsoft Teams, Jira, Confluence).

Analytics & Reporting:

• Data Analysis Software: Proficiency in tools for analyzing qualitative and quantitative data (e.g., Excel, Google Sheets, SPSS, R, Python for more advanced analysis).

• Visualization Tools: Experience with tools to create clear and compelling data visualizations (e.g., Tableau, Power BI, Google Data Studio).

CRM & Automation:

• While not directly a CRM role, understanding how user data feeds into product development and potentially marketing efforts is beneficial. Familiarity with how user feedback can be integrated into product roadmapping tools is key.

📝 Enhancement Note: Specific tools were not listed. The suggestions are based on common industry standards for UX Researchers, covering research execution, data analysis, and collaboration platforms that are essential for this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user in all aspects of product development and strategy.

• Collaboration: Valuing teamwork, open communication, and cross-functional partnerships to achieve shared goals.

• Data-Driven Decision Making: Basing insights and recommendations on rigorous research and data analysis.

• Innovation & Agility: Embracing new ideas, methodologies, and adapting quickly to evolving client needs and industry trends.

• Excellence & Impact: Striving for high-quality work that delivers tangible value and positive outcomes for clients and their users.

Collaboration Style:

• Cross-functional Integration: Seamlessly working with Product, Design, Engineering, and Business teams, acting as a bridge between user needs and business objectives.

• Facilitative Leadership: Guiding teams through research and design processes with clear communication, active listening, and a focus on collective problem-solving.

• Knowledge Sharing: Proactively sharing research findings, best practices, and fostering a culture where insights are openly discussed and applied.

• Constructive Feedback: Engaging in open, honest, and constructive dialogue to continuously improve research processes and product outcomes.

📝 Enhancement Note: Company values and collaboration style are inferred from the company's description as a digital innovation consultancy and the role's emphasis on multidisciplinary teamwork and user advocacy. These are critical for operations professionals to understand the working environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user needs while navigating client business objectives, technical limitations, and tight deadlines.

• Managing Diverse Stakeholder Expectations: Ensuring all stakeholders understand and value the research process and its outcomes, and that insights are integrated effectively.

• Driving Continuous Research Culture: Establishing and maintaining a consistent user research practice across various client projects and internal teams, especially in a consulting environment.

• Adapting to New Technologies & Methodologies: Staying current with evolving UX research tools, techniques, and user behavior trends in the digital landscape.

Learning & Development Opportunities:

• Advanced Research Methodologies: Deepen expertise in specialized research areas like generative AI's impact on UX, advanced quantitative modeling, or longitudinal studies.

• Client Strategy & Consulting Skills: Develop stronger consulting acumen, including client management, strategic advising, and influencing senior stakeholders.

• Product Strategy Contribution: Gain experience in shaping product roadmaps and overall business strategy based on deep user understanding.

• Mentorship & Team Leadership: Opportunities to mentor junior team members, lead research initiatives, and potentially manage a UX research function.

📝 Enhancement Note: Challenges and growth opportunities are framed from the perspective of a Senior UX Researcher in a consulting firm, focusing on the unique demands of client-facing work and the need for continuous adaptation.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a product decision with challenging user data. What was your approach, and what was the outcome?" (Focus on your ability to translate insights into actionable recommendations and stakeholder management.)

• "How would you approach designing a research plan for a new feature on a platform like [mention a client's industry, e.g., a banking app or a public transport service]? What methodologies would you prioritize and why?" (Assess your strategic thinking, methodological selection, and understanding of problem framing.)

• "Imagine you're working with a team that is resistant to user feedback. How would you foster a more user-centered mindset and integrate research findings into their workflow?" (Evaluate your ability to coach, educate, and drive cultural change.) Company & Culture Questions:

• "What do you know about NEXTON and our approach to digital transformation and user experience?" (Demonstrate your research on the company and alignment with its values.)

• "How do you see UX Research contributing to the success of a consulting firm like ours, working with large clients?" (Showcase your understanding of the business context and the strategic value of your role.)

• "Describe your experience working in multidisciplinary teams. How do you ensure effective communication and collaboration with Product Managers, Designers, and Engineers?" (Highlight your teamwork and interpersonal skills.) Portfolio Presentation Strategy:

• Tell a Compelling Narrative: For each case study, focus on the "story" of the research – the problem, your journey, the insights, and the impact.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research recommendations (e.g., increased conversion rates, reduced task completion time, improved satisfaction scores).

• Be Ready for Deep Dives: Anticipate detailed questions about your methodologies, analysis process, and decision-making rationale.

• Highlight English Proficiency: Be prepared to present a portion of your portfolio or discuss your work fluently in English.

📝 Enhancement Note: Interview questions are designed to probe the strategic, collaborative, and problem-solving aspects of a Senior UX Researcher role, aligning with the job description and NEXTON's consulting model.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on SmartRecruiters.

• Customize Your Resume: Tailor your resume to highlight your 5-10 years of UX research experience, specific methodologies used, and quantifiable achievements. Use keywords like "UX Research," "User Testing," "Qualitative Research," "Quantitative Research," "Design Thinking," and "Stakeholder Management."

• Curate Your Portfolio: Select 3-5 of your strongest case studies that best demonstrate your end-to-end research process, strategic thinking, and impact. Ensure they are well-documented and visually appealing, ready for presentation.

• Prepare Your Presentation: Practice walking through one of your key portfolio case studies, focusing on clear articulation of the problem, your methodology, insights, recommendations, and measurable impact. Be ready to present this in English.

• Research NEXTON: Understand NEXTON's services, client portfolio (SNCF, Orange, BNP Paribas), and company culture. Prepare to discuss how your skills and values align with theirs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.