UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Snapp

Location: Tehran, Iran

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: September 1, 2026

Experience Level: Early Career (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Support end-to-end UX research projects, encompassing planning, participant recruitment, rigorous analysis, and clear reporting, all under the mentorship of experienced UX Researchers.

• Collaborate closely with Product Managers and Product Designers to precisely define research objectives, articulate research questions, and determine the most effective methodologies.

• Develop detailed research plans that outline clear objectives, chosen methodologies, participant criteria, execution strategies, and comprehensive analysis frameworks.

• Conduct various research activities including surveys, usability tests, and in-depth user interviews, while also contributing to effective participant recruitment.

• Analyze foundational quantitative and qualitative data to identify critical patterns, overarching themes, and evidence-based insights that inform product strategy.

• Produce concise and impactful reports that clearly communicate research methods, key findings, any limitations, strategic implications, and actionable recommendations.

• Present research findings effectively to diverse stakeholder groups, demonstrating ownership of assigned tasks and a proactive approach to seeking feedback for continuous improvement.

📝 Enhancement Note: This role is positioned for an early-career professional, indicating a strong emphasis on mentorship and skill development within a structured research environment. The focus on supporting senior researchers and developing foundational skills suggests a learning-oriented position within Snapp's product development lifecycle. The "Product Operations" category is inferred due to the role's direct impact on evidence-based decision-making for product teams, a core function within effective GTM and product operations.

📈 Primary Responsibilities

• Develop and execute research plans for various product initiatives, ensuring alignment with business objectives and user needs.

• Design and administer surveys to gather broad user feedback and identify key trends.

• Conduct usability testing sessions to identify pain points and areas for improvement in digital product interfaces.

• Facilitate user interviews to gain deep qualitative insights into user behaviors, motivations, and needs.

• Synthesize research data from multiple sources (surveys, interviews, usability tests) into actionable insights.

• Prepare and deliver compelling presentations of research findings and recommendations to product teams and leadership.

• Collaborate with Product Managers to translate research insights into product requirements and feature enhancements.

• Contribute to the continuous improvement of UX research processes and best practices within the organization.

• Support the recruitment and screening of research participants to ensure diverse and representative samples.

📝 Enhancement Note: The responsibilities are framed to highlight the end-to-end nature of UX research support, emphasizing the candidate's involvement from initial planning through to final reporting and presentation. This detailed breakdown provides clarity on the scope of work and the expected contributions to the product development cycle.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or higher in Psychology, Cognitive Science, Sociology, Anthropology, Human-Computer Interaction (HCI), or a closely related field.

• A Master’s degree in a relevant field is considered a strong preference. Experience:

• A minimum of one year of relevant research experience is required. This can include internships, significant academic research projects, or applied research roles.

• Experience working within a cross-functional product team is highly preferred. Required Skills:

• Working knowledge of the end-to-end UX research process, from planning to reporting.

• Hands-on experience with core research methodologies: surveys, usability tests, and user interviews.

• Basic competence in survey design, effective participant recruitment strategies, and sampling techniques.

• Foundational quantitative and qualitative analysis skills, with an understanding of concepts like bias, validity, reliability, and research limitations.

• Familiarity with UX principles and digital product development concepts.

• Strong ability to collaborate effectively with Product Managers and Product Designers.

• Excellent written and verbal communication skills in English, with the ability to articulate research plans and findings clearly.

• Proficiency in preparing and delivering research reports and presentations. Preferred Skills:

• Familiarity with Figma for design collaboration and understanding.

• Experience with advanced statistical analysis or data visualization tools.

• Knowledge of A/B testing methodologies and their application in product development.

• Experience in rapid prototyping and iterative design feedback loops.

📝 Enhancement Note: The qualifications clearly distinguish between required and preferred skills, setting realistic expectations for an early-career role. The emphasis on foundational knowledge and practical experience in core methodologies is crucial for success in this position. The inclusion of Figma as a preferred skill suggests a close working relationship with design teams.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio or detailed case studies are mandatory to demonstrate research capabilities.

• Showcase at least two distinct UX research projects that illustrate the candidate's ability to manage the full research lifecycle.

• For each project, clearly outline the research objectives, the methodologies employed, the participant recruitment process, the data analysis techniques used, and the final insights and recommendations.

• Highlight how research findings directly influenced product decisions, design iterations, or business outcomes.

• Include examples of research plans, survey instruments, interview scripts, and synthesized reports. Process Documentation:

• Demonstrate a structured approach to research planning, including defining scope, timelines, and deliverables.

• Show evidence of systematic data collection and analysis, detailing the methods used to ensure rigor and validity.

• Present clear examples of how research findings were translated into actionable recommendations for product and design teams.

• Showcase the ability to document processes and findings in a clear, organized, and easily digestible format for various stakeholders.

📝 Enhancement Note: The emphasis on a portfolio is critical for UX roles. This section details the expected components of such a portfolio, focusing on the demonstration of the entire research process and its impact, which is a standard requirement for evaluating UX research candidates.

💵 Compensation & Benefits

Salary Range:

Given the location (Tehran, Iran), experience level (Early Career: 0-2 years), and the specific skills required for a UX Researcher role, the estimated annual salary range would be between IRR 400,000,000 and IRR 750,000,000. This estimate is based on industry benchmarks for similar roles in the Iranian tech market, considering factors like company size, industry (tech/digital products), and the demand for UX expertise.

Benefits:

• Competitive salary package.

• Comprehensive health insurance coverage.

• Paid time off and annual leave.

• Opportunities for professional development and training, including access to workshops and conferences.

• Potential for performance-based bonuses.

• Employee assistance programs.

• Access to Snapp's digital product suite and services. Working Hours:

• Standard full-time hours, typically around 40 hours per week.

• While the role is on-site, there may be some flexibility for occasional remote work or adjusted hours, subject to team and management approval, particularly for fieldwork or specific project needs.

📝 Enhancement Note: Salary information for Iran can be highly variable and subject to specific economic conditions and company policies. The provided range is an estimate based on general market data for tech roles at an early-career level in Tehran. Benefits are typical for full-time positions in the tech sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Digital Services (specifically, Snapp operates in the ride-hailing, food delivery, and other digital services sectors).

Company Size: Snapp is a significant player in the Iranian tech landscape, often described as a "super app" or a large startup, implying a dynamic and fast-paced environment. Company size typically ranges from 500-1000+ employees, indicating a structured organization with dedicated departments.

Founded: Snapp was founded in 2014, giving it a decade of experience and a well-established presence in the market. This history suggests a mature company culture that balances innovation with established processes.

Team Structure:

• The UX Research team likely operates within or in close proximity to the Product Design and Product Management departments.

• This role will report to a Senior UX Researcher or a Head of UX/Product.

• Collaboration is expected to be cross-functional, involving Product Managers, Product Designers, Engineers, and potentially Marketing teams. Methodology:

• Snapp likely employs a data-driven approach to product development, where UX research plays a pivotal role in informing decisions.

• Agile methodologies are commonly used in tech companies like Snapp, meaning research activities will need to integrate seamlessly into iterative development cycles.

• Emphasis will be placed on user-centric design principles, with research findings serving as the foundation for product improvements.

Company Website: https://snapp.ir/

📝 Enhancement Note: Snapp's position as a prominent "super app" in Iran suggests a high-impact environment where UX research directly influences the user experience of millions. The company's relatively long history in the startup scene indicates a blend of agility and established operational practices.

📈 Career & Growth Analysis

Operations Career Level: This is an "Early Career" UX Researcher role, suitable for individuals with 0-2 years of experience. It signifies an entry point into professional UX research, focusing on foundational skills and guided project execution. The responsibilities are geared towards building expertise in core research methodologies and contributing to ongoing product development.

Reporting Structure: The role typically reports to a Senior UX Researcher or a Product Lead who oversees UX initiatives. This reporting line provides opportunities for direct mentorship and learning from experienced professionals. Collaboration will extend to Product Managers and Product Designers, fostering a team-oriented approach to problem-solving.

Operations Impact: While not a traditional "Revenue Operations" role, UX Research has a profound indirect impact on revenue and business success. By ensuring products are user-friendly, intuitive, and meet user needs, effective UX research drives higher adoption rates, increased user engagement, customer satisfaction, and ultimately, revenue growth and market share. This role contributes to optimizing the user journey, reducing churn, and enhancing customer loyalty.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in specific research methodologies (e.g., qualitative interviewing, quantitative survey analysis, usability testing, accessibility research).

• Project Leadership: Progress to leading independent research projects and potentially managing junior researchers as experience grows.

• Cross-Functional Mobility: Transition into related roles such as Product Management, UX Design, or Data Analysis, leveraging a strong understanding of user behavior and product strategy.

• Industry Exposure: Gain experience with large-scale digital products and understand the complexities of a "super app" ecosystem.

• Mentorship Programs: Benefit from structured mentorship from senior researchers to guide career development and skill enhancement.

📝 Enhancement Note: This analysis frames the UX Researcher role within a broader operational context, highlighting its indirect but significant contribution to business objectives. The growth opportunities are tailored to a career path within UX research and related fields.

🌐 Work Environment

Office Type: The role is explicitly stated as "On-site," indicating a traditional office-based work environment. This suggests a collaborative atmosphere where in-person interaction with team members is encouraged.

Office Location(s): The primary office is located in Zafaraniyeh, Tehran, Iran. This area is known to be a business district, implying accessibility via public transport and proximity to amenities.

Workspace Context:

• The workspace is designed to foster collaboration, with opportunities for direct interaction with Product Managers, Product Designers, and fellow researchers.

• Access to necessary research tools and technology will be provided, supporting the execution of research projects.

• The environment is likely fast-paced, typical of a leading tech company, requiring adaptability and efficiency.

• Opportunities for informal knowledge sharing and brainstorming sessions with colleagues are expected. Work Schedule:

• The standard working hours are approximately 40 hours per week, aligning with full-time employment norms.

• While on-site, there might be some flexibility for occasional remote work or adjusted hours for specific project needs, subject to team and management approval. This allows for balancing research activities with personal needs.

📝 Enhancement Note: The on-site nature of the role is emphasized, along with the expected collaborative and dynamic work environment within Snapp's Tehran office. The potential for some flexibility acknowledges modern work practices while adhering to the primary on-site requirement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with an HR representative or recruiter to assess basic qualifications, interest, and cultural fit.

• Technical Interview 1 (with UX Researcher): A discussion focused on your understanding of UX research methodologies, experience with specific research techniques (surveys, interviews, usability testing), and your approach to research planning and analysis. Be prepared to discuss your foundational knowledge.

• Portfolio Review & Presentation: A dedicated session where you will present 1-2 case studies from your portfolio. This is a critical step to demonstrate your research process, analytical skills, and ability to derive actionable insights. Prepare to walk through your methodology, findings, and recommendations.

• Team/Manager Interview: A conversation with the hiring manager or key stakeholders (e.g., Product Managers, Product Designers) to assess your collaboration skills, problem-solving abilities, and how you would integrate into the product team. Expect behavioral questions.

• Final Interview (Optional): May involve a senior leader or a broader discussion about your career aspirations and fit within Snapp.

Portfolio Review Tips:

• Structure is Key: Organize your portfolio around clear case studies. For each, detail the problem, your role, the research methods used, the process, key findings, and the impact/recommendations.

• Showcase Process, Not Just Output: Emphasize how you arrived at your conclusions. Detail your research plan, participant selection, data analysis steps, and how you synthesized qualitative and quantitative data.

• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your research. For example, "Usability testing identified 5 critical issues, leading to a 15% reduction in task completion time after redesign."

• Visuals Matter: Include relevant visuals like user journey maps, personas (if applicable), key quotes, charts, or screenshots of prototypes/designs you worked with.

• Tailor to the Role: Highlight projects that best align with Snapp's product offerings and the requirements of this specific UX Researcher position.

Challenge Preparation:

• Research Scenario: You might be given a hypothetical product problem and asked to outline a research plan to address it. Focus on defining clear objectives, selecting appropriate methods for the constraints, and identifying potential challenges.

• Data Interpretation: You may be presented with a small dataset or qualitative findings and asked to interpret them and provide recommendations. Practice synthesizing information quickly and drawing logical conclusions.

• Methodology Discussion: Be ready to explain the pros and cons of different research methods and when to apply them.

📝 Enhancement Note: This section provides a detailed, step-by-step guide to the interview process, including specific tips for portfolio presentation and preparing for potential challenges, tailored to a UX Researcher role.

🛠 Tools & Technology Stack

Primary Tools:

• User Interview Platforms: Tools for conducting remote interviews (e.g., Zoom, Google Meet, specialized platforms).

• Survey Tools: Platforms for creating and distributing surveys (e.g., SurveyMonkey, Google Forms, Typeform, or internal tools).

• Usability Testing Tools: Software for conducting and analyzing usability tests (e.g., UserTesting.com, Lookback, Maze, or internal setups).

• Data Analysis Software: Tools for qualitative data analysis (e.g., Dovetail, NVivo, or even advanced spreadsheet functions) and quantitative data analysis (e.g., Excel, Google Sheets, SPSS, R, Python libraries like Pandas).

• Collaboration Tools: Platforms like Slack, Microsoft Teams for daily communication and project collaboration.

• Project Management Tools: Tools such as Jira, Asana, Trello for managing research tasks and timelines.

Analytics & Reporting:

• Presentation Software: For creating and delivering research reports (e.g., PowerPoint, Google Slides, Keynote).

• Spreadsheet Software: For data organization and basic analysis (e.g., Microsoft Excel, Google Sheets).

• Data Visualization Tools: Potentially for creating charts and graphs (e.g., Tableau, Power BI, or built-in features of other tools).

CRM & Automation:

• While not directly CRM-focused, understanding how user data is managed and how insights feed into product roadmaps is crucial. Familiarity with product analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) may be beneficial for understanding user behavior context.

• Design Collaboration: Familiarity with Figma is a plus, indicating an ability to work closely with design teams and understand their tools.

📝 Enhancement Note: This section outlines the typical technology stack for a UX Researcher, emphasizing tools for data collection, analysis, collaboration, and reporting. The mention of Figma as a "plus" reinforces its importance in modern product development workflows.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and perspective in all product decisions.

• Data-Driven Decision Making: Reliance on empirical evidence and research findings to guide strategy and product development, rather than assumptions.

• Collaboration & Transparency: Open communication and close teamwork across product, design, and engineering teams to ensure research insights are effectively integrated.

• Continuous Learning & Improvement: An ethos of constantly seeking new knowledge, refining research methods, and adapting to evolving user behaviors and technologies.

• Impact & Ownership: Taking responsibility for research outcomes and striving to deliver insights that drive tangible improvements and business value.

Collaboration Style:

• Cross-Functional Integration: Actively working with Product Managers to define research questions and with Product Designers to iterate on solutions based on findings.

• Feedback Culture: Regularly sharing work-in-progress, seeking feedback from peers and stakeholders, and providing constructive input to others.

• Knowledge Sharing: Participating in team meetings, sharing learnings from research projects, and contributing to a collective understanding of the user base.

• Agile Integration: Seamlessly fitting research activities into agile sprints, providing timely insights to support ongoing development cycles.

📝 Enhancement Note: The values and collaboration style are inferred based on typical tech company culture and the specific requirements of a UX Researcher role, emphasizing user advocacy, data, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a fast-paced tech environment, there can be pressure to deliver insights quickly, sometimes requiring compromises on research depth or scope. Learning to manage these trade-offs effectively is key.

• Translating Insights into Action: The challenge of ensuring that research findings are not just reported but are understood, embraced, and acted upon by product teams. This requires strong communication and stakeholder management skills.

• Navigating Diverse Stakeholder Needs: Different stakeholders (Product Managers, Designers, Engineers, Marketing) may have varying priorities and interpretations of research findings. Effectively communicating and aligning these perspectives can be complex.

• Early-Career Limitations: As an early-career researcher, facing complex or ambiguous research problems without extensive experience can be daunting. Developing confidence and problem-solving strategies is crucial.

Learning & Development Opportunities:

• Advanced Methodologies: Opportunities to learn and apply more advanced UX research techniques, such as ethnographic studies, diary studies, or advanced statistical modeling.

• Specialization Tracks: Potential to specialize in areas like mobile UX research, e-commerce UX research, or qualitative research.

• Mentorship: Direct guidance from experienced UX Researchers and Product Leaders to develop strategic thinking and career progression.

• Industry Conferences & Training: Access to internal and external training programs, workshops, and industry conferences to stay abreast of the latest trends in UX research and product development.

• Leadership Development: As experience grows, opportunities to lead research initiatives, mentor junior team members, and contribute to the strategic direction of UX research at Snapp.

📝 Enhancement Note: This section outlines potential challenges and growth paths, providing a realistic outlook for an early-career professional entering a dynamic tech company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance research rigor with a tight deadline. How did you approach it, and what was the outcome?" (Focus on your decision-making process and trade-offs.)

• "Imagine we're planning to launch a new feature for our ride-hailing app. What would be your initial steps to research its potential success and usability?" (Demonstrate your research planning process, methodology selection, and understanding of user needs.)

• "How do you ensure your research findings are clearly understood and acted upon by product teams? Can you provide an example?" (Highlight your communication, presentation, and stakeholder management skills.) Company & Culture Questions:

• "What interests you about Snapp specifically, and what do you know about our products?" (Research Snapp's "super app" model, its key services, and recent news.)

• "How do you approach collaborating with Product Managers and Product Designers who may have different opinions or priorities?" (Showcase your teamwork, empathy, and negotiation skills.)

• "Describe a time you received constructive feedback on your research. How did you incorporate it?" (Demonstrate your openness to learning and improvement.) Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives. What was the problem? What was your journey to find the solution? What was the impact?

• Highlight Your Role: Clearly define your contributions, especially if you worked on a team. Use "I" when describing your specific actions and "we" for team efforts.

• Focus on "Why": Explain the rationale behind your methodological choices. Why did you choose interviews over surveys? Why a specific participant group?

• Actionable Insights: Emphasize the actionable recommendations derived from your research and how they translate to product improvements or business value.

• Keep it Concise: For a typical portfolio review, aim for 10-15 minutes per case study, leaving ample time for Q&A. Be prepared to go deeper if asked.

📝 Enhancement Note: This section provides specific, actionable advice for preparing for the interview, including example questions and strategic tips for presenting a portfolio, tailored to the UX Researcher role at Snapp.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Snapp Recruitee portal.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating your experience with core UX research methodologies (surveys, usability testing, user interviews) and your ability to translate findings into actionable product recommendations.

• Resume Optimization: Ensure your resume clearly highlights your relevant research experience, educational background, and specific skills mentioned in the job description (e.g., data analysis, research planning, collaboration). Quantify achievements where possible.

• Interview Preparation: Practice articulating your research process, findings, and impact using the STAR method for behavioral questions. Prepare to present your case studies clearly and concisely, focusing on the "why" behind your decisions and the impact of your work.

• Company Research: Thoroughly research Snapp's business model, its suite of products (ride-hailing, food delivery, etc.), its market position in Iran, and its company culture. Understand how UX research contributes to the success of a "super app."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.