UX researcher

📍 Job Overview

Job Title: UX Researcher

Company: My Jewellery

Location: 's-Hertogenbosch, North Brabant, Netherlands

Job Type: Full-time

Category: Customer Experience Operations / UX Research

Date Posted: August 6, 2026

Experience Level: 5+ Years

Remote Status: On-site

🚀 Role Summary

• Drive customer-centric product development by translating user insights into actionable improvements for both digital and physical customer touchpoints.

• Conduct comprehensive qualitative user research, including interviews, usability tests, and focus groups, to deeply understand customer needs and pain points.

• Collaborate closely with CRO specialists, UX designers, and CX specialists to form a cohesive Online Customer Experience team focused on optimizing the customer journey.

• Analyze quantitative data and qualitative research findings to inform strategic decisions and recommend concrete enhancements for the webshop, app, and other customer interaction points.

📝 Enhancement Note: While the role is titled "UX Researcher," its integration within an "Online Customer Experience team" and the emphasis on CRO, webshop, and app optimization strongly suggest a role with significant Revenue Operations and GTM implications, aiming to directly impact conversion rates and customer lifetime value through enhanced user experience.

📈 Primary Responsibilities

• Design and execute qualitative user research methodologies, including in-depth interviews, moderated and unmoderated usability tests, focus groups, and card sorting exercises.

• Translate complex customer needs and business objectives into well-defined research plans and appropriate research approaches.

• Synthesize and analyze research findings from various sources, converting them into clear, actionable recommendations for product and experience improvements.

• Partner with UX Designers to iterate on user flows, wireframes, and prototypes, validating design solutions through user testing before development.

• Present research insights and strategic recommendations to diverse stakeholders, including product managers, marketing teams, and leadership, to facilitate data-driven decision-making.

• Stay abreast of emerging trends and best practices in UX Research, applying new methodologies and tools to identify opportunities for My Jewellery.

• Contribute to the optimization of conversion rates (CRO) by identifying user friction points and proposing solutions that enhance the overall customer journey.

• Support the development and enhancement of digital platforms, including the e-commerce website and mobile application, through user-centered design principles.

📝 Enhancement Note: The responsibilities highlight a proactive role in driving improvements across the entire customer journey, with a direct link to business outcomes like conversion optimization. The emphasis on translating insights into recommendations for the webshop and app suggests a focus on e-commerce operations and GTM strategy alignment.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in a relevant field such as Marketing, Psychology, Communication and Multimedia Design (CMD), or Interaction Design. Experience:

• Minimum of 5 years of proven experience as a UX Researcher or in a closely related user research role.

• Demonstrated experience in designing, conducting, and analyzing qualitative user research. Required Skills:

• Expertise in qualitative user research methodologies (interviews, usability testing, focus groups, card sorting).

• Proficiency in UX Research tools, specifically Hotjar for behavior analysis and understanding user interactions.

• Strong analytical skills to interpret research data and translate findings into actionable insights.

• Experience with Figma for collaborative design and prototyping, enabling effective user flow and wireframe testing.

• Excellent Dutch and English language proficiency, both written and verbal, for clear communication and persuasive presentations.

• Customer-centric approach with a strong understanding of user needs and behaviors.

• Problem-solving aptitude to identify and address user experience challenges.

• Familiarity with e-commerce platforms and the nuances of online customer journeys. Preferred Skills:

• Experience with A/B testing and conversion rate optimization (CRO) principles.

• Knowledge of quantitative research methods and data analysis tools beyond Hotjar.

• Familiarity with agile development methodologies and cross-functional team collaboration.

• Experience in the fashion or retail e-commerce sector.

📝 Enhancement Note: The requirement for 5+ years of experience, coupled with specific tool proficiencies like Hotjar and Figma, indicates a mid to senior-level role. The emphasis on translating insights into improvements for the webshop and app suggests a need for candidates who understand how UX impacts conversion and revenue.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX research projects, demonstrating your ability to manage the entire research lifecycle from planning to insight delivery.

• Case studies that clearly articulate the user problems addressed, the research methodologies employed, and the resulting user experience improvements.

• Evidence of translating research findings into concrete, actionable recommendations that led to measurable business impact (e.g., increased conversion rates, improved user satisfaction, reduced task completion times).

• Examples of how you have collaborated with designers, product managers, and other stakeholders to implement UX recommendations.

• Demonstrations of your proficiency with key UX research and design tools, such as Hotjar and Figma, within your project examples. Process Documentation:

• Ability to document research plans, methodologies, and findings in a clear, organized, and accessible manner.

• Experience in creating user personas, journey maps, and other artifacts that communicate user understanding to broader teams.

• Documentation of how research insights informed design decisions, wireframes, and prototypes.

• Processes for effectively sharing research findings and advocating for user needs within cross-functional teams.

📝 Enhancement Note: For a role requiring 5+ years of experience, a robust portfolio is critical. It should not only showcase research skills but also demonstrate a tangible impact on business objectives, particularly conversion and customer journey optimization, which are key to revenue operations.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for experienced UX Researchers in the Netherlands, with 5+ years of experience, and considering the company's growth and location, a competitive salary range is estimated between €50,000 and €70,000 gross per year. This estimate accounts for the specialized nature of UX research, the demands of the e-commerce sector, and the cost of living in 's-Hertogenbosch.

Benefits:

• Ownership & Autonomy: Significant room for ownership of research initiatives and personal development.

• Innovation Focus: Opportunities to drive innovation through user-centered insights.

• Personal Development: Investment in continuous learning and professional growth.

• Direct Impact: The ability to see the direct impact of your work on the customer journey of a rapidly growing international brand.

• Competitive Compensation: A salary package commensurate with experience and market standards.

• Dynamic Work Environment: Be part of a fast-paced, ambitious, and creative team.

• Growth Opportunities: Access to a company that is expanding internationally, offering potential for career advancement.

Working Hours:

• Standard full-time hours, typically around 40 hours per week, with potential for flexibility depending on project needs and team agreements.

📝 Enhancement Note: The salary range is an estimation based on current market data for UX Researchers in the Netherlands with 5+ years of experience in the e-commerce sector. Actual compensation may vary based on the candidate's specific qualifications, negotiation, and the company's internal compensation structure. The listed benefits are derived from the "USP" sections of the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fashion E-commerce / Retail

Company Size: Over 1,000 colleagues, indicating a significant and growing organization with established processes but retaining a personal touch. This size offers opportunities for impact and career progression while maintaining relatively short lines of communication.

Founded: The founding date is not specified, but the company's description as one of the fastest-growing e-commerce brands in the Netherlands suggests a relatively modern and dynamic business model, likely established within the last decade.

Team Structure:

• Online Customer Experience Team: You will be part of this dedicated team, working alongside CRO specialists, UX Designers, and the CX Specialist. This structure emphasizes a collaborative and specialized approach to enhancing the digital customer journey.

• Reporting: Likely reports to a Head of E-commerce, CX Manager, or a similar leadership role within the digital/online division.

• Cross-functional Collaboration: Strong emphasis on working with various departments, including product development, marketing, and potentially IT, to ensure user insights are integrated across the business.

Methodology:

• Data-Driven Decisions: A core principle is using customer insights, both qualitative and quantitative, to inform strategic decisions and drive improvements.

• Agile & Iterative: The fast-paced nature of e-commerce and the mention of optimizing existing features suggest an agile approach to development and continuous improvement.

• User-Centricity: The entire focus is on understanding and meeting customer needs to enhance their experience.

Company Website: https://www.my-jewellery.com/

📝 Enhancement Note: The company's description positions it as a rapidly growing, ambitious, and creative brand with a personal and engaging culture. This context is crucial for understanding the operational environment and the expectations for how UX research contributes to business growth and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: Mid to Senior UX Researcher. This role requires significant independent ownership, the ability to translate complex business and customer needs into research plans, and to present findings persuasively to stakeholders. The 5+ years of experience requirement solidifies this level.

Reporting Structure: You will report into the Online Customer Experience team, likely under a manager focused on digital experience or e-commerce operations. This structure allows for close collaboration with UX Designers and CRO specialists.

Operations Impact: The UX Researcher plays a pivotal role in directly influencing customer acquisition, conversion rates, and customer retention through optimized digital and physical experiences. By ensuring the user experience aligns with customer needs and business goals, this role has a direct impact on revenue generation and brand loyalty within the e-commerce operations.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX research or e-commerce UX.

• Leadership: Potential to lead research initiatives, mentor junior researchers, or transition into a UX Lead or CX Manager role.

• Cross-functional Mobility: Opportunities to move into related roles within product management, CRO, or broader marketing operations.

• Skill Development: Continuous learning through new projects, exposure to different research challenges, and potential for formal training or certifications in advanced UX methodologies or analytics.

• International Exposure: As the brand grows internationally, there may be opportunities to conduct research for new markets.

📝 Enhancement Note: The role offers substantial growth potential, moving beyond pure research to influencing strategy and potentially leading teams within a fast-growing e-commerce environment. This is a key selling point for ambitious operations professionals.

🌐 Work Environment

Office Type: The role is described as "On-site," implying a physical workspace within the company's facilities. The company culture emphasizes personal connection and collaboration, suggesting an office environment conducive to teamwork.

Office Location(s): Ruwekampweg 4, 5222 AT 's-Hertogenbosch, North Brabant, Netherlands. This location is specified and suggests a central hub for operations.

Workspace Context:

• Collaborative Hub: The Online Customer Experience team works closely together, implying an open or semi-open office layout that facilitates easy communication and brainstorming with UX Designers and CRO specialists.

• Tool Access: Expected to have access to necessary UX research and design tools, including Hotjar and Figma, along with other relevant software for data analysis and project management.

• Team Interaction: Frequent interaction with the immediate team and broader stakeholders across the company, fostering a dynamic and engaged work atmosphere.

Work Schedule:

• Full-time, approximately 40 hours per week. While on-site, there may be some flexibility in start and end times, common in modern e-commerce companies, to accommodate project needs and personal work styles.

📝 Enhancement Note: The on-site requirement, combined with the company's culture, suggests an environment that values in-person collaboration and team synergy, which can be highly beneficial for complex problem-solving in UX research and operations.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, cultural fit, and salary expectations.

2. Hiring Manager Interview: An in-depth discussion with the hiring manager (likely a CX Manager or Head of E-commerce) focusing on your experience, research methodologies, and strategic thinking.

3. Portfolio Presentation & Case Study: A key stage where you will present a selection of your work, focusing on 1-2 impactful projects. Be prepared to walk through your process, research findings, and the business impact of your recommendations. This is where you demonstrate your ability to translate insights into actionable improvements for e-commerce operations.

4. Team/Cross-functional Interview: Meet with potential team members (UX Designers, CRO Specialists) and possibly stakeholders from other departments to assess collaboration style and technical fit.

5. Final Interview: Potentially with a senior leader to discuss overall strategic alignment and finalize the offer.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your skills in qualitative research, e-commerce UX, and impact on business metrics (e.g., conversion, engagement).

• Tell a Story: For each project, clearly articulate: the problem, your approach (methodologies, tools), your insights, your recommendations, and the measurable outcomes. Quantify impact wherever possible.

• Showcase Tool Proficiency: Highlight your experience with tools like Hotjar and Figma, explaining how you leveraged them to achieve results.

• Demonstrate Collaboration: Provide examples of how you worked with designers, developers, and business stakeholders to implement your research findings.

• Focus on Actionability: Emphasize how your research led to concrete improvements and strategic decisions within an operational context.

Challenge Preparation:

• Be ready for potential practical exercises or scenario-based questions related to diagnosing UX issues on an e-commerce site or app, or designing a research plan for a specific business challenge.

• Prepare to discuss how you would approach optimizing a specific part of the customer journey (e.g., checkout process, product discovery).

• Practice articulating your thought process clearly and concisely, demonstrating your analytical and problem-solving skills.

📝 Enhancement Note: The portfolio presentation is crucial. Candidates should prepare to showcase how their UX research directly contributed to business goals like conversion optimization and revenue growth, aligning their skills with the operational demands of an e-commerce business.

🛠 Tools & Technology Stack

Primary Tools:

• Hotjar: Essential for understanding user behavior on the website through heatmaps, session recordings, and user feedback tools.

• Figma: Critical for collaborating on user flows, wireframes, and prototypes, and for testing design iterations.

• Qualitative Research Platforms: Tools for conducting remote moderated/unmoderated usability tests, interviews, and surveys (e.g., UserTesting.com, Lookback, SurveyMonkey, Typeform).

• Card Sorting Tools: For information architecture research.

Analytics & Reporting:

• Google Analytics (or similar): For understanding website traffic, user behavior patterns, conversion funnels, and identifying areas for UX investigation.

• BI Tools (e.g., Tableau, Power BI): Potentially used for deeper data analysis and creating dashboards to visualize user behavior trends and research impact.

• CRO Tools: Platforms that support A/B testing and multivariate testing for validating UX improvements.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): While not a primary tool for UX research, understanding how customer data is managed and utilized can provide valuable context for user segmentation and research.

• Project Management Tools (e.g., Jira, Asana, Trello): For managing research projects, tracking tasks, and collaborating with development teams.

📝 Enhancement Note: Proficiency with Hotjar and Figma is explicitly mentioned. Familiarity with web analytics tools like Google Analytics is also highly relevant for a UX role in e-commerce operations, as it provides quantitative context for qualitative research.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A fundamental value where all decisions and improvements are driven by understanding and meeting customer needs.

• Data-Driven: A commitment to using both qualitative and quantitative data to inform strategies and measure impact, ensuring decisions are evidence-based.

• Collaboration: A strong emphasis on teamwork and open communication across departments to achieve shared goals for customer experience and business growth.

• Ambition & Creativity: Fostering an environment where new ideas are encouraged, and team members are empowered to innovate and make a significant impact.

• Personal Growth: Valuing individual development, providing opportunities for learning, and allowing employees to be their authentic selves.

Collaboration Style:

• Integrated: Close collaboration within the Online Customer Experience team (UX Designers, CRO Specialists) is expected, with a shared goal of optimizing the customer journey.

• Cross-functional: Regular interaction and partnership with marketing, product, and potentially IT teams to ensure user insights are effectively integrated into all aspects of the business.

• Feedback-Oriented: An open culture where feedback is exchanged constructively to refine research approaches and design solutions.

• Knowledge Sharing: Encouraging the sharing of research findings and best practices across teams to foster a collective understanding of the customer.

📝 Enhancement Note: The company culture appears to be a blend of a fast-paced, ambitious e-commerce environment with a strong emphasis on personal connection and employee well-being. This suggests a supportive yet performance-driven operational setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively advocating for user needs while ensuring they align with business objectives and technical constraints in a fast-paced e-commerce environment.

• Rapid Iteration & Prioritization: Managing multiple research requests and projects concurrently, prioritizing effectively, and delivering insights quickly in a dynamic market.

• Measuring Long-Term Impact: Quantifying the long-term impact of UX research on customer loyalty and lifetime value beyond immediate conversion metrics.

• Evolving E-commerce Landscape: Staying ahead of changing customer expectations, technological advancements, and competitive pressures in the online retail space.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to explore and implement more sophisticated research techniques, such as journey mapping, service design, or advanced qualitative analysis.

• Data Analytics Skills: Developing stronger quantitative analysis skills, potentially involving A/B testing frameworks or deeper dives into web analytics.

• Cross-functional Expertise: Gaining broader knowledge of CRO, marketing operations, and product management through close collaboration.

• Industry Conferences & Workshops: Potential for attending relevant UX, CX, and e-commerce conferences to stay current with industry trends and network.

• Mentorship: Access to experienced professionals within the company who can provide guidance on career development and strategic thinking.

📝 Enhancement Note: The challenges are typical for a growing e-commerce business, offering significant opportunities for a researcher to develop strategic thinking and impact-driven skills, moving beyond purely academic research into applied business operations.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching user friction points in our checkout process to improve conversion rates?" (Prepare a step-by-step research plan, including methodologies and potential metrics for success.)

• "Describe a time you had to convince stakeholders about the importance of a user insight that contradicted their initial assumptions. How did you present your findings and what was the outcome?" (Focus on your communication strategy, data presentation, and ability to influence decisions.)

• "If we were launching a new feature for our mobile app, what would be your research priorities and methods to ensure its success?" (Demonstrate your understanding of the product development lifecycle and your ability to tailor research to specific business needs.) Company & Culture Questions:

• "What do you know about My Jewellery's brand and customer base, and how would that inform your research approach?" (Research the brand, target audience, and competitors.)

• "How do you see yourself contributing to our Online Customer Experience team's goals?" (Align your skills and experience with the team's objectives, emphasizing collaboration and impact.)

• "How do you measure the success of your UX research efforts, and what metrics are most important in an e-commerce context?" (Discuss impact on conversion, user satisfaction, task completion, and business KPIs.) Portfolio Presentation Strategy:

• Select 2-3 Strong Case Studies: Choose projects that best highlight your expertise in qualitative research, e-commerce UX, and demonstrable business impact.

• Structure Your Narrative: For each case study, clearly outline:

  • The Business/User Problem: What challenge were you trying to solve?
  • Your Role & Objectives: What was your specific contribution and what did you aim to achieve?
  • Methodology: What research methods did you employ and why?
  • Key Findings: What were the most critical insights derived from the research?
  • Recommendations: What specific actions did you propose based on your findings?
  • Impact/Outcome: What were the measurable results of implementing your recommendations (e.g., conversion rate increase, reduction in support tickets, improved user satisfaction scores)?

• Quantify Results: Whenever possible, use numbers and data to demonstrate the value of your work.

• Highlight Collaboration: Explain how you worked with designers, product managers, and other teams.

• Be Prepared for Q&A: Anticipate questions about your process, decisions, and the challenges you faced.

📝 Enhancement Note: The interview process heavily emphasizes practical application and portfolio demonstration. Candidates need to prepare to articulate their impact on business metrics and demonstrate strategic thinking relevant to e-commerce operations.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the My Jewellery careers portal.

• Tailor your CV: Highlight your 5+ years of UX research experience, specific methodologies used (interviews, usability tests, etc.), proficiency in tools like Hotjar and Figma, and any experience in e-commerce or retail. Quantify achievements where possible.

• Curate your Portfolio: Select 2-3 impactful case studies that showcase your process, insights, and measurable impact on user experience and business goals, particularly conversion optimization. Ensure it is easily accessible (e.g., via a personal website or a shared document).

• Prepare for the Interview: Practice articulating your experience and research approach, especially how your work contributes to e-commerce operations and revenue growth. Be ready to discuss your portfolio in detail and answer scenario-based questions.

• Research My Jewellery: Understand their brand, target audience, current online presence (website, app), and recent marketing efforts to demonstrate genuine interest and provide contextually relevant answers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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