UX Researcher

📍 Job Overview

Job Title: UX Researcher Company: Moniepoint Location: Lagos, Nigeria Job Type: Full-time Category: User Experience Research Date Posted: May 20, 2026 Experience Level: 2-5 years Remote Status: On-site

🚀 Role Summary

• Drive user-centric product development by conducting in-depth qualitative and quantitative research to uncover user behaviors and needs within the emerging markets fintech landscape.
• Manage the end-to-end logistics of research studies, ensuring efficient participant recruitment and scheduling to support timely product iteration.
• Translate complex user data into actionable insights through the creation of reports, journey maps, and personas, directly influencing product strategy and design.
• Serve as a key contributor to the product development lifecycle, collaborating closely with designers and product managers to ensure research findings are integrated at every stage of product build.

📝 Enhancement Note: This role is specifically focused on User Experience Research within the fintech industry, emphasizing understanding user behavior in emerging markets, particularly Nigeria. The "ears of the product team" description highlights the critical role of research in informing product decisions.

📈 Primary Responsibilities

• Assist in the planning and execution of diverse research methodologies, including user interviews, surveys, and usability testing, to gather comprehensive user insights.
• Proactively manage research logistics, encompassing participant sourcing, screening, scheduling, and managing incentives, ensuring smooth study operations.
• Facilitate research sessions, including moderated interviews and usability tests, accurately capturing nuanced user feedback and behaviors.
• Synthesize raw research data into clear, concise, and actionable reports, personas, and journey maps for effective communication with stakeholders.
• Maintain and organize the central research repository, ensuring all findings are accessible and easily retrievable for cross-functional teams.
• Collaborate with product managers, designers, and engineers to integrate user insights throughout the product development lifecycle, from ideation to iteration.
• Continuously explore and advocate for new UX research tools, techniques, and best practices, sharing knowledge and fostering a culture of continuous learning within the team.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to research, from planning and logistics to synthesis and collaboration. The mention of a research repository and sharing new tools highlights the importance of knowledge management and continuous improvement in the UX research function.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field such as Social Sciences, Psychology, Design, Human-Computer Interaction, or a related discipline.

Experience: 2-3 years of experience in UX research, market research, product research, or a related field with a demonstrable understanding of human behavior.

Required Skills:

• Proficiency in conducting qualitative research methods, including in-depth interviews and user testing.
• Familiarity with quantitative research methods, such as surveys and data analysis.
• Experience managing research logistics, including participant recruitment and scheduling.
• Strong analytical and problem-solving skills, with the ability to identify patterns and draw meaningful conclusions from data.
• Comfort and eagerness to learn and utilize digital research tools (e.g., Maze, Typeform, Google Forms).
• Excellent written and verbal communication skills, with the ability to articulate research findings clearly and concisely.

Preferred Skills:

• A keen interest in the fintech industry and its impact on emerging markets, particularly in Africa.
• Previous experience working in a fast-paced startup environment.
• Experience creating and utilizing user personas and journey maps.
• Familiarity with data visualization tools and techniques.

📝 Enhancement Note: The experience requirement is clearly stated as 2-3 years, with a preference for candidates with startup experience and a specific interest in fintech. The emphasis on analytical thinking and digital tool proficiency is crucial for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end research processes, showcasing how you moved from problem definition to actionable insights and product recommendations.
• Include examples of research methodologies applied (e.g., interviews, surveys, usability tests) and the rationale behind their selection.
• Showcase the creation of key research artifacts such as user personas, journey maps, and detailed research reports.
• Clearly articulate the impact of your research on user experience improvements and business outcomes, quantifying results where possible.

Process Documentation:

• Detail your approach to planning and executing research projects, including timeline management and stakeholder alignment.
• Provide examples of how you translate qualitative and quantitative data into clear, actionable insights for product and design teams.
• Illustrate your experience in maintaining and organizing research findings within a shared repository or knowledge base.

📝 Enhancement Note: While not strictly mandatory, a portfolio is highly recommended. It should highlight the candidate's research process, methodology, and demonstrated impact on product development and business objectives, particularly within the context of user-centric design and data-driven decision-making.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Researchers with 2-3 years of experience in Lagos, Nigeria, the estimated annual salary range is between ₦8,000,000 to ₦14,000,000. This range accounts for the cost of living, market demand, and the competitive nature of the fintech sector in Nigeria.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance coverage.
• Opportunities for professional development, including training, workshops, and conference attendance.
• Generous paid time off and public holidays.
• Access to Moniepoint's suite of financial products and services.
• A dynamic and collaborative work environment with a focus on innovation.

Working Hours: Standard full-time working hours are typically 40 hours per week, Monday to Friday. There may be occasional flexibility required based on research participant availability or project deadlines.

📝 Enhancement Note: Salary is estimated based on typical UX Researcher compensation in Lagos, Nigeria, considering the experience level and industry. Benefits are inferred to be competitive within the Nigerian fintech market, focusing on professional growth and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech), focused on providing financial services and business tools for emerging markets. Moniepoint is a rapidly growing platform processing a significant volume of POS transactions in Nigeria and expanding across Africa.

Company Size: Moniepoint is a rapidly growing company, indicated by its status as the second-fastest growing company in Africa and processing over $182 billion in 2023. This suggests a dynamic, potentially large, and evolving organization.

Founded: Founded in 2019, Moniepoint has quickly established itself as a major player in the African fintech landscape, demonstrating rapid scalability and market penetration.

Team Structure:

• The UX Research team likely operates within a Product or Design department, supporting multiple product squads. Team size is expected to be growing, given the company's expansion.
• The reporting structure will likely involve a Head of UX Research or Design Lead, with the UX Researcher reporting to a Senior UX Researcher or Manager.
• Close collaboration is expected with Product Managers, UX/UI Designers, Engineers, and potentially Marketing and Data Analytics teams.

Methodology:

• Moniepoint emphasizes a data-driven approach, leveraging both quantitative transaction data and qualitative user insights to inform product development.
• The company's rapid growth suggests a focus on agile methodologies, iterative development, and a strong emphasis on user feedback loops.
• A core focus on understanding and serving the unique needs of users in emerging markets, particularly Nigeria, drives their product and research strategies.

Company Website: https://moniepoint.com/

📝 Enhancement Note: The company context highlights Moniepoint's significant growth and impact in the African fintech space. The culture is likely fast-paced, innovative, and user-centric, with a strong emphasis on understanding the Nigerian market.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry to mid-level UX Researcher (2-3 years experience). It offers a foundational opportunity to develop core UX research skills, contribute to significant product initiatives, and grow within a fast-paced fintech environment.

Reporting Structure: The UX Researcher will report to a Senior UX Researcher or UX Research Manager, who will provide guidance, mentorship, and oversee research projects. Collaboration with product managers and designers is integral to the role.

Operations Impact: The UX Researcher's insights will directly influence product design and feature development, aiming to enhance user experience, simplify financial processes, increase product adoption, and ultimately contribute to Moniepoint's mission of bringing financial happiness to everyone. Their work will be critical in ensuring products are intuitive, helpful, and relevant to the Nigerian market.

Growth Opportunities:

• Develop expertise in a variety of UX research methodologies and tools, becoming proficient in conducting foundational research independently within the first 6 months.
• Gain deep insights into the fintech landscape and user behavior in emerging African markets, potentially specializing in areas like payments, credit, or business management tools.
• Advance to a Senior UX Researcher role, taking on more complex projects, mentoring junior researchers, and contributing more strategically to product roadmaps.
• Opportunities for cross-functional learning and potential transition into related roles within Product Management or Design.

📝 Enhancement Note: The growth path focuses on skill mastery, specialization within fintech, and potential progression to senior or management roles, emphasizing the learning and development opportunities within Moniepoint's expanding operations.

🌐 Work Environment

Office Type: The role is on-site in Lagos, Nigeria, suggesting a dynamic office environment typical of a fast-growing tech company. This likely includes collaborative workspaces designed to foster teamwork and innovation.

Office Location(s): Lagos, Nigeria. Specific office details are not provided but are likely situated in a central business hub within Lagos.

Workspace Context:

• The workspace is expected to be collaborative, encouraging interaction with product managers, designers, and other researchers.
• Access to necessary research tools and technology, including digital platforms for surveys, usability testing, and data analysis, will be provided.
• Opportunities for informal knowledge sharing and team syncs within the product and design teams.

Work Schedule: The standard work schedule is Monday to Friday, aligning with typical business operations. However, flexibility may be required to accommodate participant recruitment schedules or critical project deadlines, common in agile development environments.

📝 Enhancement Note: The on-site requirement in Lagos emphasizes a collaborative and integrated team environment, typical of tech companies focused on rapid iteration and close cross-functional partnerships.

📄 Application & Portfolio Review Process

Interview Process:

• Resume Review: Initial screening focusing on research experience, methodology, and demonstrated impact on user experience and business outcomes.
• Technical Interview with Senior Researcher: A deep dive into your research process, methodologies, problem-solving approach, and alignment with Moniepoint's mission. Expect questions about past projects and how you handle research challenges.
• Case Study Presentation: Present a past research project to a panel. Focus on your end-to-end research thinking, problem definition, methodology, insights, recommendations, and the impact of your work. Prepare to discuss your process and decision-making.
• Executive Interview: Discussion with senior leadership to assess your growth potential, strategic thinking, ability to drive user and business success, and cultural fit within Moniepoint.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase your UX research skills and impact. Tailor your selection to highlight experience relevant to fintech and emerging markets if possible.
• Structure Your Case Studies: For each project, clearly outline: the problem/challenge, your role, research objectives, methodology used (and why), key findings, actionable recommendations, and the resulting impact (quantified if possible).
• Focus on Process & Impact: Emphasize how you conducted the research and what the outcome was. Use visuals (screenshots, journey maps, personas) to illustrate your work.
• Be Ready to Discuss: Prepare to walk through your portfolio in detail, answering questions about your decisions, challenges, and learnings.

Challenge Preparation:

• Be prepared for a potential research exercise or a deeper dive into your case study during the technical interview or case study presentation.
• Practice articulating your research process clearly and concisely. Understand how to connect your research findings to business goals and product strategy.
• Familiarize yourself with Moniepoint's products and understand the Nigerian fintech market to demonstrate genuine interest and relevant context.

📝 Enhancement Note: The interview process is multi-stage, designed to assess research craft, strategic thinking, and cultural fit. A strong portfolio showcasing process and impact is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Survey Platforms: Typeform, Google Forms, SurveyMonkey, or similar for data collection.
• Usability Testing Platforms: Maze, UserTesting.com, Lookback, or similar for remote and in-person testing.
• Collaboration & Documentation: Google Workspace (Docs, Sheets, Slides), Confluence, Notion, or similar for reporting and knowledge sharing.

Analytics & Reporting:

• Proficiency in synthesizing data from various sources to create comprehensive reports. While specific analytics tools aren't listed, familiarity with data analysis principles is key.

CRM & Automation:

• While not direct CRM/automation tools for a UX Researcher, understanding how user data flows from CRM systems or marketing automation platforms can be beneficial for context. Knowledge of how insights feed into product development pipelines is essential.

📝 Enhancement Note: The role requires comfort with a range of digital research tools, with specific examples like Maze, Typeform, and Google Forms mentioned. The emphasis is on practical application for data collection, usability testing, and reporting.

👥 Team Culture & Values

Operations Values:

• Curiosity & Mastery: A deep desire to understand user needs and a drive to master the craft of UX research. The company values those who ask "why" to uncover root causes.
• User-Centricity: A commitment to building products that are simple, helpful, and relatable to users, particularly within the Nigerian market.
• Data-Driven Decision Making: Leveraging both qualitative and quantitative research to inform product strategy and design choices.
• Collaboration & Teamwork: Working closely with cross-functional teams (Product, Design, Engineering) to ensure research insights are integrated effectively.
• Innovation & Growth: A fast-paced environment that encourages continuous learning, adaptation, and the development of new methods and tools.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with product managers and designers to ensure research is embedded throughout the product development lifecycle.
• Knowledge Sharing: Actively contributing to a central research repository and sharing learnings with the wider team.
• Feedback Exchange: Openness to receiving and providing constructive feedback on research approaches and findings.

📝 Enhancement Note: The company culture values deep curiosity, user empathy, and collaborative problem-solving within a fast-paced, growth-oriented fintech environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Understanding Diverse User Needs: Navigating the complexities of user behavior in emerging markets, particularly within Nigeria, to ensure product relevance and accessibility.
• Balancing Research Rigor with Speed: In a fast-paced startup environment, ensuring research quality while meeting tight product development timelines.
• Integrating Insights Effectively: Championing research findings and ensuring they translate into tangible product improvements and business outcomes.
• Scaling Research Operations: Contributing to the growth of the UX research function as the company expands, potentially involving process improvements and tool optimization.

Learning & Development Opportunities:

• Methodology Mastery: Deepen expertise in a wide range of qualitative and quantitative research techniques.
• Fintech Domain Expertise: Gain in-depth knowledge of the African fintech landscape and its unique market dynamics.
• Tool Proficiency: Become an expert in various UX research tools and platforms.
• Career Progression: Potential to grow into a Senior UX Researcher, Lead Researcher, or even into Product Management roles.
• Mentorship: Learning from experienced researchers and product leaders within a rapidly growing company.

📝 Enhancement Note: The role presents challenges related to market specificity and agile development, alongside significant opportunities for professional growth in UX research and fintech.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you uncovered a surprising user insight that significantly changed a product's direction." (Focus on your process, the insight, and the impact.)
• "How do you approach participant recruitment for qualitative studies, especially when dealing with niche or hard-to-reach user groups?" (Highlight your organizational and problem-solving skills.)
• "Walk us through your process for translating raw interview data into actionable personas and journey maps." (Emphasize synthesis and storytelling.)
• "How do you balance the need for thorough research with tight product development deadlines?" (Demonstrate your understanding of agile environments.)

Company & Culture Questions:

• "What interests you about Moniepoint and the fintech space in Nigeria?" (Show genuine interest and research into the company and market.)
• "How do you ensure your research findings are understood and acted upon by product and design teams?" (Focus on communication and collaboration.)
• "Describe your ideal team environment for conducting UX research." (Align your response with Moniepoint's collaborative culture.)

Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives that highlight the problem, your approach, the key findings, and the tangible impact.
• Focus on "Why": Be ready to explain the rationale behind your methodological choices and research decisions.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%").
• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allotted time, allowing for Q&A.

📝 Enhancement Note: Interview preparation should focus on articulating research process, demonstrating impact, and showcasing alignment with Moniepoint's user-centric and growth-oriented culture.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your resume through the Moniepoint careers portal.
• Curate Your Resume: Highlight specific UX research projects, methodologies used, and quantifiable outcomes. Tailor your resume to emphasize experience in qualitative and quantitative research, user interviews, usability testing, and data synthesis.
• Prepare Your Portfolio: Select 2-3 strong case studies that illustrate your research process, problem-solving skills, and the impact of your work. Ensure it clearly communicates your end-to-end research thinking.
• Practice Your Presentation: Rehearse presenting your portfolio and answering common UX research interview questions, focusing on clarity, conciseness, and demonstrating impact.
• Research Moniepoint: Understand their products, mission, and the Nigerian fintech market to better articulate your interest and align with the company's goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.