UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Infobip

Location: Zagreb, Croatia

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-04-27

Experience Level: Mid-Senior Level (5-10 years inferred)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design initiatives by planning and executing comprehensive UX research studies.

• Translate complex user behaviors and needs into actionable insights that influence product strategy and roadmaps.

• Collaborate closely with Product, Design, and Engineering teams to embed research findings into the product development lifecycle.

• Advocate for user advocacy and contribute to building an insights-driven culture within the organization.

• Mentor junior team members and stakeholders on research methodologies and best practices.

📝 Enhancement Note: The provided job description focuses heavily on the 'what' and 'how' of UX research within a product development context. The "Role Summary" infers a mid-to-senior level position based on the expectation of "several years of experience," the ability to "mentor designers," and the responsibility for shaping "Product Design strategy." The hybrid work arrangement is derived from the "Flexible work arrangements" benefit, which mentions combining in-person collaboration with remote work.

📈 Primary Responsibilities

• Plan, design, and execute a diverse range of qualitative and quantitative user research studies, utilizing lab-based, remote, and field methodologies.

• Facilitate user interviews and effectively engage with participants to uncover deep insights into their needs, behaviors, and mental models.

• Synthesize complex research findings into clear, concise, and actionable insights that directly inform product decisions, feature development, and strategic roadmaps.

• Communicate research outcomes compellingly through presentations, reports, and storytelling, tailoring the message to various audiences, including product owners, designers, and executive stakeholders.

• Act as a strong advocate for user research, ensuring it is recognized as an integral component of the product design and development process.

• Contribute to fostering an insights-driven culture across the Product Design and Development departments by sharing knowledge and best practices.

• Mentor and guide designers and other colleagues in developing and applying effective research skills, enhancing the team's overall research capabilities.

• Proactively identify and suggest product improvements based on rigorous research data, competitive analysis, and heuristic evaluations.

📝 Enhancement Note: The "Primary Responsibilities" are