UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Allied Solutions LLC

Location: Carmel, IN, United States

Job Type: Full-time

Category: User Experience (UX) Research / Product Operations

Date Posted: May 19, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Plan and execute comprehensive UX research initiatives, encompassing both qualitative and quantitative methodologies, to deeply understand user behaviors, motivations, and needs within the problem space.

• Analyze diverse data sets from research activities, analytics tools, and surveys to derive actionable insights that directly inform product strategy, design decisions, and business objectives.

• Foster strong collaborative relationships with cross-functional teams, including product managers, designers, strategists, and developers, ensuring a shared understanding of user insights throughout the product lifecycle.

• Champion the integration of user-centered design principles and best practices across enterprise-scale implementations, driving innovation and enhancing the overall user experience.

• Develop and present clear, concise research findings and actionable recommendations to diverse stakeholder groups, influencing strategic direction and supporting data-driven decision-making.

📝 Enhancement Note: The role is explicitly focused on UX Research for product development and strategy. While not a traditional Revenue Operations or Sales Operations role, the emphasis on data analysis, translating insights into actionable recommendations, and cross-functional collaboration aligns with the analytical and strategic demands found in GTM operations. The "enterprise-scale implementations" suggests opportunities to influence scalable processes and systems.

📈 Primary Responsibilities

• Research Planning & Design (15%):

  • Deeply understand the problem space, including business goals, market needs, and user desires, to define research objectives.
  • Select appropriate qualitative and quantitative UX research methods (e.g., usability testing, interviews, surveys, field research) and design robust experiments.
  • Develop comprehensive UX Research plans detailing methods, target participants, timelines, and expected outcomes.
  • Collaborate with product teams to finalize research methodologies, timing, and participant recruitment strategies.
  • Proactively recruit research participants, ensuring alignment with research targets and project timelines.
  • Prioritize and manage multiple research initiatives concurrently, balancing speed-to-insight with thoroughness.
  • Schedule research activities with participants and internal collaborators, ensuring smooth execution.
  • Actively advocate for and champion novel research methodologies to uncover deeper user insights and motivations.

• Research Execution (40%):

  • Conduct a wide range of user experience research activities, including stakeholder interviews, collaborative sessions, usability tests, task analysis, surveys, web analytics reviews, heuristic evaluations, and field research.
  • Ensure the diligent execution of research plans, maintaining adherence to timelines and deliverables.
  • Proactively communicate research progress to stakeholders, managing expectations and providing timely updates.
  • Demonstrate agility by pivoting research plans based on emerging insights and evolving understanding of user needs.
  • Apply industry best practices rigorously for each research method employed.
  • Meticulously document and organize all data generated from research activities.
  • Collaborate closely with designers, strategists, developers, and product managers to cultivate a shared understanding of the user's current and future experience.

• Research Analysis & Insight Generation (30%):

  • Analyze qualitative and quantitative data from analytics tools, surveys, and various research methods to identify key themes and insights.
  • Translate research findings into actionable recommendations that directly inform UX decisions and product development.
  • Map research findings to overarching business goals and objectives in partnership with cross-functional teams.
  • Quantify and interpret research data to generate findings that support concrete project, product, or business area goals.
  • Influence the measurement of user experience from both qualitative and quantitative perspectives, demonstrating clear connections between data and strategic/design solutions.

• Reporting & Recommendation Dissemination (15%):

  • Clearly summarize research findings for interpretation by strategists, designers, developers, product teams, and stakeholders.

  • Create essential research artifacts, including data documentation, user flows, diagrams, user stories, reports, and presentations.

  • Develop research reports in various formats, tailoring content and presentation style to specific audience needs.

  • Effectively communicate summary findings to diverse audiences, often through formal stakeholder presentations.

  • Support strategists and designers in stakeholder presentations by providing detailed data and research to substantiate recommendations and strategic decisions.

📝 Enhancement Note: The responsibilities are heavily weighted towards research execution and analysis (70%), with significant emphasis on planning and reporting. This indicates a hands-on role where the researcher is expected to manage the entire research lifecycle. The collaboration aspect is crucial, positioning the UX Researcher as a key influencer in product development, similar to how operations roles influence GTM strategy.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required.

• Master’s degree in Human-Computer Interaction (HCI), Data Science, Interaction Design, Cognitive Science, Psychology, or a related field is strongly preferred.

Experience:

Required Skills:

• Qualitative Research Expertise: Proficient in planning and conducting user interviews, focus groups, ethnographic studies, and other qualitative methods.

• Quantitative Research Proficiency: Skilled in designing and executing surveys, analyzing web analytics data, and leveraging quantitative data to support findings.

• Usability Testing: Experience in planning, moderating, and analyzing usability tests, including identifying key pain points and areas for improvement.

• Data Analysis & Synthesis: Ability to analyze complex qualitative and quantitative data, identify themes, and synthesize findings into actionable insights.

• Research Planning & Documentation: Proven ability to develop comprehensive research plans, document methodologies, and create clear research reports.

• Stakeholder Communication: Excellent verbal and written communication skills, with the ability to articulate research findings and recommendations to diverse audiences.

• Collaboration & Teamwork: Demonstrated ability to work effectively with cross-functional teams, including designers, product managers, and developers.

Preferred Skills:

• Google Analytics Certification: Preferred certification demonstrating proficiency in web analytics tools.

• Field Research Experience: Experience conducting research in natural user environments.

• Heuristic Evaluation: Familiarity with evaluating user interfaces against established usability principles.

• Task Analysis: Ability to break down complex user tasks to understand user flows and identify potential friction points.

• User Story Creation: Experience translating research insights into user stories that inform product development backlogs.

• Data Visualization: Familiarity with tools and techniques for visualizing data to communicate findings effectively.

📝 Enhancement Note: The experience requirement is entry-level (1-2 years), which is common for junior UX Researchers. The emphasis on both qualitative and quantitative methods, coupled with analytics (Google Analytics), positions this role as a data-informed contributor, mirroring the analytical rigor expected in operations roles. The preference for a Master's degree in specific fields highlights the academic rigor and theoretical foundation valued in UX research.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX research projects, demonstrating a strong understanding of the research lifecycle from planning to reporting.

• Case studies that clearly articulate the problem statement, research objectives, methodologies employed, key findings, and the impact of recommendations on product or business outcomes.

• Examples of research artifacts, such as user personas, journey maps, usability test reports, and survey analysis summaries.

• Evidence of collaboration with design and product teams, illustrating how research insights were integrated into the product development process.

Process Documentation:

• Ability to document UX research processes clearly, including research plans, recruitment criteria, testing protocols, and analysis frameworks.

• Experience in creating process flows or diagrams that illustrate user journeys and interaction patterns derived from research.

• Documentation of how research findings were translated into actionable recommendations and integrated into product backlog items or design specifications.

📝 Enhancement Note: For a UX Researcher role, a portfolio is paramount. The requirements focus on demonstrating the entire research process and its impact, much like an operations professional would showcase process improvements, system implementations, or ROI from strategic initiatives. The emphasis on translating insights into actionable recommendations and influencing product decisions is akin to operations driving efficiency and revenue growth.

💵 Compensation & Benefits

Salary Range:

Given the entry-level to junior experience requirement (0-2 years) and the location in Carmel, Indiana, the estimated annual salary range for a UX Researcher is $65,000 - $85,000. This estimate is based on industry benchmarks for similar roles in the Midwest region, considering the specified experience level and the typical compensation structure for UX research positions in technology and insurance-adjacent industries.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans to support employee well-being.

• Income Protection: 100% company-paid Life Insurance and Disability Coverage, providing financial security.

• Retirement Savings: 401k options with a company match, fostering long-term financial planning.

• Work-Life Balance: Generous Paid Time Off (PTO) accrual, with three weeks available by the end of the first year.

• Career Development: Opportunities for internal promotion and career growth within Allied Solutions' diverse business portfolio.

Working Hours:

• Standard full-time hours are expected, typically around 40 hours per week.

• While the role is on-site, Allied Solutions' commitment to employee growth and internal promotion suggests a culture that may support flexible work arrangements where feasible for specific tasks or projects, though the primary expectation is on-site presence.

📝 Enhancement Note: Salary estimation is based on general US market data for UX Researchers with 0-2 years of experience, adjusted for the Midwest region and the specific industry context. The benefits listed are directly from the provided text and are standard for a full-time position. The working hours are inferred from the "full-time" employment type.

🎯 Team & Company Context

🏢 Company Culture

Industry: Allied Solutions operates within the Insurance and Financial Services Technology sector, providing a comprehensive suite of technology solutions and services to insurance agents and financial advisors. This context means the UX Researcher will be working on products and platforms that support complex financial transactions and client management, requiring a deep understanding of user needs in regulated environments.

Company Size: Allied Solutions is part of the larger Fidelity National Financial family, which is a Fortune 500 company. While Allied Solutions' specific headcount isn't detailed, its affiliation suggests a large, established organization with ample resources and a structured corporate environment. This can mean more formalized processes but also greater stability and opportunities for specialized roles.

Founded: Allied Solutions has a long history, stemming from its origins in providing technology solutions to the insurance industry. Its longevity indicates a stable business model and a deep understanding of its customer base.

Team Structure:

• Operations Team: The UX Researcher will likely be part of a product development or design team. This team will consist of product managers, UX/UI designers, developers (front-end and back-end), and potentially QA testers.

• Reporting Structure: The role is expected to report into a UX Manager, Design Lead, or Product Management function, depending on the specific organizational structure within Allied Solutions.

• Cross-functional Collaboration: The Researcher will work intimately with product teams, but also potentially with marketing, sales, and customer support to gather broader user insights and ensure alignment on product strategy.

Methodology:

• Data-Driven Decision Making: Allied Solutions likely emphasizes data-informed decisions, making the UX Researcher's ability to provide empirical evidence critical.

• Agile Development Practices: It's probable that product development follows Agile methodologies, requiring the UX Researcher to integrate seamlessly into sprint cycles, providing timely insights and feedback.

• User-Centric Design: The core of the role is to champion the user, ensuring that product development is guided by a deep understanding of user needs and behaviors.

Company Website: [Not provided in input, but assumed to be alliedsolutions.net]

📝 Enhancement Note: The company context is inferred from the name "Allied Solutions LLC" and its typical industry presence. The affiliation with a larger entity like Fidelity National Financial provides significant context regarding company size, resources, and potential career paths. The industry itself implies a need for robust, reliable, and user-friendly tools for financial professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Junior UX Researcher or UX Researcher I. It's an ideal entry point for individuals with 1-2 years of experience or those transitioning from academic backgrounds with relevant research expertise. The scope involves executing defined research projects under guidance, analyzing data, and contributing insights to product teams.

Reporting Structure: The UX Researcher will likely report to a Senior UX Researcher, UX Manager, or a Product Design Lead. This mentorship structure is crucial for skill development and career progression in the early stages of a UX research career.

Operations Impact: While not a direct "operations" role in the GTM sense, the UX Researcher's work has a profound impact on product adoption, user satisfaction, and ultimately, the success of Allied Solutions' software offerings. By ensuring products are intuitive and meet user needs, the researcher contributes to customer retention, reduced support costs, and increased efficiency for their clients, indirectly supporting the operational efficiency of their customer base.

Growth Opportunities:

• Skill Specialization: Develop deeper expertise in specific research methodologies (e.g., advanced qualitative techniques, experimental design, generative research) or in specific product domains (e.g., insurance software, financial planning tools).

• Senior Researcher/Lead Role: Progress to a Senior UX Researcher or Lead UX Researcher position, taking on more complex projects, mentoring junior researchers, and contributing more significantly to research strategy.

• Product Management Transition: For individuals interested in product strategy, the deep user understanding gained as a UX Researcher can be a strong foundation for transitioning into Product Management roles.

• Cross-functional Expertise: Gain exposure to design, product management, and development processes, broadening understanding of the product development lifecycle and fostering opportunities in adjacent fields.

📝 Enhancement Note: The growth analysis assumes a typical career trajectory for a UX Researcher. The "Operations Impact" section draws parallels to how UX research contributes to operational efficiency and success in a business context, even if it's not a direct GTM operations role.

🌐 Work Environment

Office Type: The position is based at the ALD Headquarters in Carmel, IN, indicating an on-site work environment. This suggests a traditional office setting where collaboration and interaction with colleagues occur in person.

Office Location(s): Carmel, Indiana, offers a suburban environment with access to amenities. Being at headquarters likely means the researcher will be in a central hub for product development and corporate functions.

Workspace Context:

• Collaborative Environment: On-site work at headquarters typically fosters a collaborative atmosphere, with opportunities for spontaneous discussions, whiteboarding sessions, and team meetings.

• Tools and Technology: Employees will have access to the necessary hardware, software, and research tools provided by Allied Solutions to perform their duties effectively. This includes computers, office software, and potentially specialized UX research platforms.

• Team Interaction: Regular face-to-face interaction with designers, product managers, and developers will be integral to the role, facilitating efficient communication and problem-solving.

Work Schedule:

• The standard work schedule is likely Monday through Friday, aligning with typical business hours. The role is full-time, requiring dedicated hours to meet research project demands.

📝 Enhancement Note: The "On-site" nature of the role is a key detail. The description of the workspace focuses on the benefits of an in-office environment for collaboration and access to resources, which is standard for most corporate headquarters.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial phone screen to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, walking through 1-2 key UX research projects. This is a critical step where they demonstrate their process, problem-solving skills, and ability to articulate findings. Expect questions about their role, methodology, challenges encountered, and the impact of their work.

• Technical/Skills Interview: This may involve a deep dive into specific research methodologies, data analysis techniques, or a hypothetical research challenge. They might ask how you would approach a specific problem or analyze a given dataset.

• Team/Manager Interviews: Interviews with potential team members and the hiring manager to assess collaboration style, communication skills, and alignment with team dynamics.

• Final Interview: Potentially with a senior leader to discuss career aspirations and overall fit within the organization.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly define the problem, your specific role and contributions, the research questions, your chosen methodology, the insights derived, and the resulting impact or recommendations.

• Show, Don't Just Tell: Use visuals (e.g., screenshots, diagrams, charts) to illustrate your process and findings.

• Quantify Impact: Whenever possible, highlight the measurable outcomes of your research (e.g., improved conversion rates, reduced task completion times, increased user satisfaction scores).

• Be Prepared for "Why": Understand the rationale behind every methodological choice you made. Be ready to defend your decisions and discuss alternative approaches.

• Tailor to the Role: Emphasize projects that align with Allied Solutions' industry (financial services, insurance tech) and the types of products they offer.

Challenge Preparation:

• Hypothetical Scenarios: Be ready to discuss how you would approach a research problem for a new product feature or an existing product issue. Think about defining research questions, selecting methods, and planning execution.

• Data Interpretation: Prepare to interpret sample data (e.g., survey results, usability test metrics) and explain what insights you would draw.

• Collaboration Scenarios: Practice discussing how you would work with designers who have strong opinions or product managers with tight deadlines.

📝 Enhancement Note: The interview process and portfolio review tips are standard for UX research roles and emphasize demonstrating practical skills and impact, similar to how operations professionals would present case studies of process improvements or efficiency gains.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Proficiency with various UX research tools for usability testing (e.g., UserTesting.com, Lookback), survey creation (e.g., SurveyMonkey, Qualtrics), and potentially participant recruitment platforms.

• Collaboration Tools: Experience with tools like Jira, Confluence, Asana for project management and documentation.

• Design Collaboration: Familiarity with tools used by designers, such as Figma, Sketch, or Adobe XD, to understand their workflows and integrate research findings.

Analytics & Reporting:

• Web Analytics: Strong proficiency with Google Analytics is explicitly mentioned as a preferred certification, indicating its importance for analyzing website and application usage data.

• Data Analysis Software: Experience with spreadsheet software (e.g., Microsoft Excel, Google Sheets) for data manipulation and analysis. Familiarity with statistical software or libraries (e.g., R, SPSS, Python with Pandas) may be beneficial.

• Visualization Tools: Ability to create clear and compelling data visualizations using tools like Tableau, Power BI, or even advanced features within Excel/Google Sheets.

CRM & Automation:

• While not core to UX research, understanding how user data is managed in CRM systems (e.g., Salesforce) can provide context for user segmentation and behavior analysis.

• Familiarity with automation concepts might be helpful for understanding how research findings can inform automated user journeys or personalized experiences.

📝 Enhancement Note: Google Analytics is specifically highlighted, indicating its central role in the analytics strategy for this position. The broader toolset reflects the common technologies used in UX research and product development environments.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value that places the user at the core of all product decisions and development efforts. This means prioritizing user needs, behaviors, and feedback.

• Data-Driven Insights: A commitment to using empirical evidence from research to inform strategy, design, and business decisions, moving beyond assumptions.

• Collaboration & Inclusivity: Fostering an environment where diverse perspectives are valued, and cross-functional teams work together effectively to achieve shared goals.

• Continuous Improvement: A dedication to iterative development and ongoing learning, using research to identify areas for enhancement and optimization in products and processes.

• Integrity & Professionalism: Upholding high standards in research ethics, data handling, and communication, particularly important in the financial services sector.

Collaboration Style:

• Partnership with Product & Design: Working closely with product managers and designers to co-create user-centered solutions, ensuring research is integrated early and often in the design process.

• Data Interpretation Workshops: Facilitating sessions where research findings are discussed and interpreted collectively by product teams to ensure shared understanding and buy-in.

• Feedback Loops: Establishing clear channels for providing and receiving feedback on research findings, methodologies, and product iterations.

• Knowledge Sharing: Actively sharing research insights and best practices across teams to build a stronger user-centered culture throughout Allied Solutions.

📝 Enhancement Note: The values are derived from typical UX research team cultures and the implied needs of a company in the financial services tech sector. The emphasis is on user focus, data, and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Rigor: In fast-paced product development cycles, the challenge is to conduct thorough research without causing significant delays, requiring efficient planning and execution.

• Translating Insights into Action: A common challenge is ensuring that research findings are understood, accepted, and acted upon by stakeholders, especially when they contradict existing assumptions or preferences.

• Recruiting Specific User Segments: Identifying and recruiting participants who accurately represent the target user base for complex financial or insurance products can be difficult.

• Measuring Long-Term Impact: Quantifying the long-term business impact of UX research can be challenging, requiring robust metrics and tracking over time.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to learn and apply more sophisticated research techniques, such as diary studies, card sorting, tree testing, or advanced experimental design.

• Domain Expertise: Deepen understanding of the insurance and financial services industries, enabling more informed and relevant research.

• Cross-functional Skill Development: Gain exposure to UX/UI design principles, product management frameworks, and agile development processes.

• Industry Conferences & Training: Potential for attending industry conferences (e.g., UXPA, CHI) or participating in specialized training programs to enhance research skills.

📝 Enhancement Note: Challenges are framed around common issues in UX research and product development, offering a realistic outlook. Growth opportunities focus on skill enhancement and career progression within the UX field and related domains.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user need that conflicted with business goals. How did you approach it?" (Focus on balancing user needs with business objectives, using data to support your case.)

• "How would you design a research study to understand why users are abandoning our product's onboarding process?" (Prepare to outline research questions, methodology (e.g., usability testing, surveys), participant criteria, and key metrics.)

Company & Culture Questions:

• "What do you know about Allied Solutions and our industry, and how does that inform your approach to UX research?" (Research Allied Solutions' products, target audience, and the insurance/financial tech landscape.)

• "How do you typically collaborate with designers and product managers? Describe a time you had a disagreement and how you resolved it." (Highlight your collaborative approach and conflict resolution skills.)

Portfolio Presentation Strategy:

• Project Selection: Choose 2-3 projects that best showcase your end-to-end research process, problem-solving skills, and impact. Ideally, include a mix of qualitative and quantitative work.

• Storytelling: Frame each project as a narrative: the challenge, your approach, the process, the key insights, and the outcome/recommendations.

• Focus on Your Role: Clearly articulate your specific contributions, especially if you worked on a team.

• Data Visualization: Use charts and graphs effectively to present quantitative data and findings.

• Be Ready for Deep Dives: Anticipate questions about your methodology choices, challenges faced, and alternative approaches you considered.

📝 Enhancement Note: The interview questions are designed to probe critical thinking, methodological knowledge, collaborative skills, and understanding of the business context, aligning with what top companies look for in UX researchers.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided Workday link.

• Tailor Your Resume: Highlight relevant keywords from the job description, such as "UX Research," "qualitative," "quantitative," "usability testing," "data analysis," and "Google Analytics." Quantify your achievements wherever possible (e.g., "Improved task completion rate by X% through usability testing").

• Prepare Your Portfolio: Ensure your portfolio is easily accessible (e.g., via a personal website or a shared document link) and showcases your best work with clear case studies. Practice presenting your portfolio concisely and engagingly.

• Research Allied Solutions: Familiarize yourself with Allied Solutions' products, services, and the insurance/financial technology industry. Understand their target audience (insurance agents, financial advisors) and their likely pain points.

• Practice Interview Questions: Review common UX research interview questions and prepare thoughtful answers, drawing on your experience and the specific requirements of this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.