UX Research Operator (계약직)

📍 Job Overview

Job Title: UX Research Operator (계약직)

Company: Coupang Internal

Location: Seoul, South Korea

Job Type: Contract

Category: Operations (UX Research Operations)

Date Posted: 2026-06-23T00:25:42

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Support the Ads UX team in operationalizing user research initiatives for Coupang's advertising products.

• Manage and maintain research participant panels, ensuring a robust and engaged pool for studies.

• Coordinate and schedule interviews, usability tests, and other research activities for both participants and internal stakeholders.

• Operate and maintain research systems, including equipment and software, to ensure seamless study execution.

• Contribute to the continuous improvement of UX research processes and operational efficiency within the Ads UX team.

📝 Enhancement Note: The job title "UX Research Operator" and the listed responsibilities strongly indicate a role focused on the operational execution and logistical support of user research activities, rather than primary research design or analysis. This is a crucial distinction for candidates applying to this position, as it emphasizes process management, coordination, and system operation over strategic research planning. The role is embedded within the "Ads UX team," suggesting a focus on user experience within Coupang's advertising platform.

📈 Primary Responsibilities

• Recruit research participants from existing panels and external sources, ensuring adherence to screening criteria.

• Manage participant communication, including invitations, reminders, consent forms, and post-session follow-ups.

• Coordinate and schedule research sessions, optimizing for participant availability and researcher needs.

• Process participant compensation and reimbursements accurately and in a timely manner.

• Operate and maintain research facilities, equipment (e.g., recording devices, testing stations), and software (e.g., survey platforms, video conferencing tools).

• Assist researchers by setting up testing environments and troubleshooting technical issues during sessions.

• Monitor and report on the status of research operations, identifying potential bottlenecks and proposing solutions.

• Contribute to the development and refinement of research operational processes and best practices.

• Collaborate with UX researchers, designers, product managers, and engineers to ensure research needs are met.

• Maintain organized records of research activities, participant data, and operational metrics.

📝 Enhancement Note: While the raw description mentions "usability test moderating/result aggregation and analysis," the primary focus of the role, as suggested by "Operator" and other responsibilities, is on the support and execution of these activities. This implies that the candidate will assist in moderating or aggregating data under guidance, rather than independently designing and leading complex analysis. The emphasis is on operational efficiency and smooth execution of research workflows.

🎓 Skills & Qualifications

Education: While no specific degree is mentioned, a background or interest in fields related to user experience, research, operations, or a related technical discipline would be beneficial.

Experience: 0-2 years of experience in roles involving operations, coordination, customer support, or research assistance. Experience in a fast-paced, tech-oriented environment is a plus.

Required Skills:

• Strong logical and structured thinking abilities to manage complex scheduling and operational tasks.

• Excellent communication skills, both written and verbal, for effective interaction with participants and internal teams.

• High degree of flexibility and adaptability to respond quickly to changing research needs and priorities.

• Ability to identify organizational goals and determine the most effective methods to achieve them within constraints.

• Strong collaborative skills to work effectively with diverse teams and stakeholders.

• Intermediate to advanced proficiency in Microsoft Excel, including functions, formulas, and pivot tables for data management and reporting. Preferred Skills:

• Prior experience in professional research or survey companies, specifically in fieldwork or execution roles.

• Experience in Customer Support (CS) or Customer Experience (CX) roles, demonstrating strong client-facing and problem-solving abilities.

• Proficiency in SQL for database querying and data extraction to support participant management and reporting.

• Experience using basic survey tools such as MS Forms, Opensurvey Form, or Qualtrics.

• A deep understanding of e-commerce services and customer behavior within that context.

📝 Enhancement Note: The emphasis on "logic/structured thinking," "communication," and "flexibility" points to the need for an organized individual who can manage multiple tasks and stakeholders efficiently. The explicit mention of Excel proficiency and preferred SQL skills highlights the data-handling and operational aspects of the role. The preference for e-commerce understanding and CS/CX experience suggests the role is deeply integrated with customer-facing aspects of Coupang's advertising business.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of organized data management, potentially including sample spreadsheets or organized data files showcasing proficiency in Excel or similar tools.

• Examples of clear and concise communication materials (e.g., sample participant invitation emails, scheduling confirmations).

• Documentation or descriptions of processes you've helped streamline or improve, even in academic or previous work contexts.

• Evidence of problem-solving in operational contexts, showing how you identified issues and implemented solutions. Process Documentation:

• Candidates should be prepared to discuss their understanding of how to document and refine operational workflows for research activities.

• Ability to describe how they would approach setting up and maintaining a research participant database.

• Examples of how they would ensure smooth execution of research tasks through clear process adherence.

📝 Enhancement Note: While a formal "portfolio" might not be strictly required for an operator role, candidates should be prepared to showcase their organizational, communication, and problem-solving skills through examples. This could include describing past projects, demonstrating Excel skills, or detailing how they've improved processes in previous roles. The focus will likely be on practical execution and process adherence rather than strategic research design.

💵 Compensation & Benefits

Salary Range: As this is a contract position in Seoul, South Korea, salaries can vary significantly based on experience and specific contract terms. For an entry-level (0-2 years) UX Research Operator role in Seoul, a competitive annual salary range would likely fall between ₩30,000,000 and ₩45,000,000 KRW. This estimate is based on general market data for contract administrative and operational support roles in the South Korean tech industry, considering the cost of living in Seoul.

Benefits: As this is a contract position, benefits may differ from full-time employment. Standard contract benefits might include:

• Statutory contributions (e.g., National Pension Service, National Health Insurance, Employment Insurance, Industrial Accident Compensation Insurance) as per Korean labor law.

• Potential for performance-based bonuses or contract extensions.

• Access to company facilities and potentially some employee welfare programs.

• Opportunity to gain valuable experience within a leading e-commerce company.

Working Hours: The standard working hours are assumed to be 40 hours per week, typical for a full-time contract position in South Korea, likely Monday to Friday. Specific working hours may be subject to team needs and operational demands.

📝 Enhancement Note: The provided job description does not specify salary or benefits. The salary range provided is an estimate based on the role's nature (contract, entry-level operator), location (Seoul, South Korea), and industry (e-commerce/tech). Benefits for contract roles are typically less comprehensive than for full-time positions and are often dictated by local labor laws and the specific contract agreement.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Technology, Retail. Coupang is a dominant force in the South Korean e-commerce market, known for its rapid growth, innovation, and customer-centric approach. The company operates at a massive scale, constantly pushing the boundaries of logistics, technology, and customer experience.

Company Size: Large. Coupang is a major publicly traded company with a significant global workforce, indicating a structured yet dynamic work environment.

Founded: 2010. Coupang has grown rapidly from its founding, establishing itself as a leader in the industry. This history suggests a culture that values agility, innovation, and rapid scaling.

Team Structure:

• The Ads UX team is part of Coupang's broader advertising division, focusing on enhancing the user experience of advertising products for advertisers on the Coupang platform.

• The UX Research Operator will likely report to a UX Researcher or a Research Operations Manager within the Ads UX team.

• Collaboration is expected with UX Researchers, UX Designers, Product Managers, and potentially engineering teams involved in the advertising platform. Methodology:

• Coupang emphasizes a data-driven and customer-obsessed approach to product development and operations.

• The company fosters a "startup culture" within a large corporate structure, encouraging initiative, speed, and a results-oriented mindset.

• Continuous improvement and iteration are key, with a focus on solving customer problems and exceeding expectations.

Company Website: https://www.coupang.com/ (While the job is for Coupang Internal, this is the public-facing site)

📝 Enhancement Note: Coupang's culture is described as a blend of startup agility and large-scale corporate structure, emphasizing speed, results, and customer obsession. For an operations role, this translates to a need for efficiency, proactivity, and a strong understanding of how operational support directly impacts customer satisfaction and business goals, particularly within the advertising domain.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level or junior operational support level. It's ideal for individuals starting their careers in operations, research support, or administrative functions within a tech environment. The focus is on executing defined tasks and processes reliably.

Reporting Structure: The UX Research Operator will report to a member of the UX Research or Research Operations team within Coupang Ads. This structure provides direct guidance and oversight for operational tasks.

Operations Impact: This role directly impacts the efficiency and effectiveness of the UX research process for Coupang Ads. By ensuring smooth operations and participant management, the operator enables researchers to gather valuable insights, which in turn informs product improvements and strategic decisions for the advertising platform.

Growth Opportunities:

• Skill Development: Opportunity to develop core operational skills in participant recruitment, scheduling, system management, and data handling within a leading e-commerce company.

• Domain Expertise: Gain in-depth understanding of UX research methodologies and the e-commerce advertising landscape.

• Internal Mobility: Potential to transition into other operational, administrative, or even junior research roles within Coupang, based on performance and interest, especially within the Ads UX team or broader product divisions.

• Project Exposure: Exposure to various user research projects, providing a broad view of product development and user experience initiatives at Coupang.

📝 Enhancement Note: The growth path for this role is primarily focused on deepening operational expertise and gaining exposure to the e-commerce and UX research fields. While it's an operator role, the "startup culture" at Coupang suggests opportunities for proactive individuals to take on more responsibility and potentially grow into more specialized roles within operations or research support over time.

🌐 Work Environment

Office Type: The role is specified as "On-site," indicating a traditional office-based work environment in Seoul. This suggests a collaborative workspace where face-to-face interaction with team members is expected.

Office Location(s): Seoul, South Korea. Coupang has significant operations in Seoul, likely with modern office facilities designed to support a dynamic tech company.

Workspace Context:

• The workspace will likely be in a modern office setting, facilitating collaboration with the Ads UX team and other departments.

• Access to necessary office equipment, computers, and potentially specialized research hardware/software will be provided.

• The environment is expected to be fast-paced, aligned with Coupang's culture of rapid execution and innovation.

• Opportunities for direct interaction with researchers and other team members to understand project needs and operational requirements.

Work Schedule: Standard working hours are anticipated for this contract role, likely Monday to Friday. However, flexibility may be required to accommodate participant schedules or urgent research needs, though this would typically be managed within reasonable limits and with communication.

📝 Enhancement Note: As an on-site role in a major tech company like Coupang, the work environment is likely to be dynamic, collaborative, and professional. The focus will be on efficient execution of operational tasks within a team setting.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit the required internal transfer request form and apply with a Coupang email address.

• Document Screening: Review of application materials to assess qualifications against requirements, particularly logical thinking, communication skills, and Excel proficiency.

• Phone Interview: Initial screening call to discuss experience, operational skills, communication style, and understanding of the role's responsibilities. This may also cover basic situational questions.

• In-Person/Video Interview: A more in-depth interview, likely with the hiring manager and potentially a senior researcher or team lead. This stage will assess problem-solving abilities, adaptability, collaborative skills, and practical application of required skills (e.g., discussing Excel use cases).

• Final Assessment: Potential final interview or discussion to confirm fit and discuss contract terms.

Portfolio Review Tips:

• Focus on Execution: Since this is an operator role, emphasize examples of efficient task completion, process management, and successful coordination in past roles or projects.

• Quantify Achievements: Where possible, quantify the impact of your operational contributions (e.g., "managed recruitment for X studies," "reduced scheduling conflicts by Y%").

• Showcase Organization: Be prepared to demonstrate your organizational skills, perhaps by describing how you manage multiple tasks or maintain detailed records.

• Highlight Communication: Provide examples of clear and effective communication, especially in scenarios involving coordination or managing expectations.

Challenge Preparation:

• Be ready to discuss hypothetical scenarios related to managing participant schedules, troubleshooting technical issues during research sessions, or handling unexpected participant cancellations.

• Prepare to explain your approach to using Excel for tracking participants, managing data, or generating simple reports.

• Practice articulating how you would ensure efficient and smooth operation of research activities.

📝 Enhancement Note: The application process emphasizes specific internal procedures (using the provided form and Coupang email). The interview process will likely assess practical operational skills and a candidate's ability to thrive in Coupang's fast-paced, results-driven environment. The "portfolio" will be less about formal design documents and more about demonstrating competence through examples of operational execution.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Excel: Essential for participant tracking, scheduling, data compilation, and basic reporting. Proficiency in functions and pivot tables is explicitly required.

• Internal Coupang Systems: Candidates will need to adapt to Coupang's proprietary internal systems for managing participants, research projects, and potentially compensation.

• Communication Tools: Standard internal communication platforms (e.g., Slack, internal messaging systems) and email.

Analytics & Reporting:

• Survey Tools: Experience with tools like MS Forms, Opensurvey Form, or Qualtrics is preferred for survey creation and distribution.

• Data Aggregation Tools: May involve using Excel or internal tools to aggregate basic data from usability tests or surveys.

CRM & Automation:

• While not a CRM role, familiarity with database concepts and data management principles is beneficial.

• Experience with basic data extraction or querying, such as SQL, is a preferred skill for candidate screening.

📝 Enhancement Note: Proficiency in Microsoft Excel is a non-negotiable requirement. Experience with survey tools and basic database querying (SQL) are strong advantages. Candidates should be prepared to learn and adapt to Coupang's specific internal operational platforms.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A commitment to ensuring a positive experience for research participants, reflecting Coupang's broader customer obsession.

• Efficiency & Speed: Valuing streamlined processes and rapid execution to support the fast-paced nature of product development at Coupang.

• Collaboration: Working effectively with diverse teams (researchers, designers, product managers) to achieve common goals.

• Proactiveness: Taking initiative to identify and solve operational challenges before they impact research timelines.

• Data-Driven Approach: Understanding the importance of accurate data handling and process adherence for reliable research outcomes.

Collaboration Style:

• Team-Oriented: Expect a collaborative environment where team members support each other's tasks.

• Direct Communication: Open and direct communication is likely encouraged to resolve issues quickly.

• Process-Oriented: A focus on establishing and following clear operational processes to ensure consistency and quality.

📝 Enhancement Note: The company's emphasis on a "startup culture" within a large organization suggests a dynamic and results-oriented environment. For an operations role, this means valuing efficiency, adaptability, and a proactive approach to problem-solving, all while maintaining a strong focus on supporting the research team and ultimately, the customer experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Pace of Work: Adapting to Coupang's high-speed environment where priorities can shift quickly.

• Managing Multiple Stakeholders: Coordinating schedules and needs across various internal teams and external participants.

• Technical Troubleshooting: Quickly resolving issues with research equipment or software to minimize disruption to sessions.

• Data Accuracy: Ensuring meticulous accuracy in participant data, scheduling, and compensation processes.

Learning & Development Opportunities:

• Operational Excellence: Developing robust skills in research operations, participant management, and process optimization.

• Industry Exposure: Gaining firsthand experience in the competitive South Korean e-commerce and advertising technology sectors.

• Cross-Functional Understanding: Learning how UX research contributes to product development and business strategy within a major tech company.

• System Proficiency: Becoming adept at using various research tools and potentially internal Coupang platforms.

📝 Enhancement Note: This role presents an excellent opportunity for individuals to build a foundation in operations and research support within a leading e-commerce company. The challenges are opportunities to develop resilience, problem-solving skills, and a deeper understanding of operational dynamics in a high-growth environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to manage multiple competing priorities. How did you ensure all tasks were completed effectively?" (Assesses organizational and time management skills)

• "How would you handle a situation where a key research participant cancels at the last minute?" (Tests problem-solving and adaptability)

• "Explain your experience with Microsoft Excel. What are some complex tasks you've performed using it?" (Evaluates technical proficiency and practical application)

• "Imagine you need to recruit participants with very specific criteria. What steps would you take?" (Assesses recruitment strategy and logical thinking) Company & Culture Questions:

• "What do you know about Coupang and its role in the e-commerce market?" (Assesses research and interest)

• "How do you adapt to a fast-paced work environment?" (Evaluates cultural fit)

• "Describe your ideal team environment and how you contribute to it." (Assesses collaboration and team dynamics) Portfolio Presentation Strategy:

• Focus on Process: If presenting examples, highlight the process you followed, the tools you used (especially Excel), and the outcome.

• Be Specific: Use concrete examples of operational tasks you've managed, even from non-work contexts if relevant.

• Demonstrate Organization: Clearly present any data or examples in an organized and easy-to-understand manner, mirroring the precision required in operations.

📝 Enhancement Note: Interviews will likely focus on practical application of skills, problem-solving under pressure, and cultural fit with Coupang's fast-paced, results-driven environment. Candidates should be prepared to draw on examples that demonstrate their operational capabilities, communication effectiveness, and ability to manage complex logistics.

📌 Application Steps

To apply for this operations position:

• Complete Internal Application: Carefully fill out the attached 'Internal Transfer Request Form' (사내공모지원서 양식) or 'Internal Transfer Request Form' and submit it.

• Apply with Coupang Email: Ensure your application is submitted using your official Coupang email address.

• Tailor Your Resume: Highlight experience relevant to operations, coordination, participant management, and proficiency in tools like Excel. Quantify achievements where possible.

• Prepare for Interviews: Practice answering behavioral questions about problem-solving, prioritization, and collaboration. Be ready to discuss your experience with Excel and any preferred skills like SQL or survey tools.

• Research Coupang Ads: Understand Coupang's advertising business and the role of UX research in improving its products for advertisers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. This role is for internal candidates as indicated by the application instructions.