UX Quality Specialist

📍 Job Overview

Job Title: UX Quality Specialist

Company: Ford

Location: Dearborn, Michigan, United States

Job Type: FULL_TIME

Category: User Experience (UX) Quality & Design Operations

Date Posted: 2026-06-24

Experience Level: 3+ Years

Remote Status: Hybrid (4 days in-office)

🚀 Role Summary

• Drive quality assurance and customer satisfaction for digital and physical cockpit experiences within Ford and Lincoln vehicles.

• Collaborate with cross-functional teams to implement approved cabin control strategies, ensuring alignment with integrated physical/digital product roadmaps.

• Champion user-centric design principles and leverage customer feedback to iteratively improve UX quality and identify areas for enhancement.

• Conduct competitive benchmarking and utilize AI tools for data synthesis to inform insights and strategic decision-making for UX quality.

• Validate display visibility and contrast through rigorous digital UI bench tests and in-vehicle assessments to resolve design issues proactively.

📝 Enhancement Note: The role of UX Quality Specialist at Ford is positioned within the Digital Product Design (DPD) organization, specifically supporting the "Digital Experience Quality center of excellence" under the "Customer Confidence & Centerstack team". This indicates a focus on ensuring high standards and a positive customer perception of the vehicle's digital interfaces and controls. The emphasis on both digital and physical integration suggests a holistic approach to cockpit design quality.

📈 Primary Responsibilities

• Collaborate with domain, program, and platform cross-functional teams to deploy approved cabin control strategies, acting as a key advocate for the integrated physical/digital strategy.

• Champion "glidepaths" for component strategies, ensuring alignment with current platform assumptions and long-term digital experience goals.

• Review and synthesize customer feedback from various channels to drive iterative improvements in digital and physical cabin control strategies.

• Benchmark competitive cabin control strategies across both digital and physical executions, leveraging AI tools for efficient data synthesis and insight generation.

• Review cabin control strategies across different vehicle domains to identify opportunities for extensibility, proactively capturing issues, gaps, and alignment needs.

• Support the development and refinement of 3-D prototypes and collaborate with other prototyping teams to conceptualize and validate new user experiences.

• Champion the validation of display visibility and contrast through digital UI bench tests and direct vehicle assessments in lab environments (e.g., VPEL), documenting findings for design team resolution.

• Possess technical capabilities to flash software on benches and vehicles to support quality evaluations, particularly concerning human factors and driver distraction mitigation.

• Support the development and enhancement of new tools and processes aimed at improving the efficiency and accuracy of quality assessments, exploring AI tool integration for enhanced capabilities.

📝 Enhancement Note: The responsibilities highlight a blend of strategic oversight, technical execution, and data-driven analysis. The emphasis on "glidepaths" suggests a need for understanding product roadmaps and architectural dependencies. The direct involvement in flashing software and conducting vehicle assessments points to a hands-on role requiring practical technical skills within a quality assurance framework.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Engineering, Ergonomics, Interactive Design, or a related equivalent field. Experience:

• Minimum of 3 years of experience in user interface (UI) or user interaction (UX) design.

• Minimum of 3 years of experience with Ford/Lincoln Digital Experience product development or equivalent automotive digital product development. Required Skills:

• User Interface (UI) Design: Proven ability to design intuitive and effective user interfaces.

• User Interaction (UX) Design: Strong understanding of user interaction principles and best practices.

• Cross-Functional Collaboration: Demonstrated ability to work effectively with diverse teams (e.g., engineering, product management, design).

• Customer Feedback Analysis: Skill in gathering, synthesizing, and acting upon customer feedback for product improvement.

• Technical Aptitude: Ability to understand and implement software on benches and vehicles for quality evaluations.

• Problem-Solving: Capacity to identify issues, analyze root causes, and propose effective solutions.

• Adaptability: Comfortable navigating changing demands and evolving deadlines in a fast-paced, dynamic environment.

• Self-Starter: Highly organized with the ability to prioritize and manage multiple tasks with minimal direction.

• User-Centric Mindset: A deep passion for User Experience (UX) and Customer-Centered Design principles.

• Interpersonal Communication: Clear and effective communication skills for stakeholder engagement and team collaboration.

Preferred Skills:

• 4+ years of user interface or user interaction design experience.

• 2+ years of usability testing experience.

• 2+ years of concept validation experience.

• 2+ years of LLM prompt engineering experience.

• 2+ years of UX prototyping experience.

• Proficiency with Figma, JIRA, and Microsoft Office Suite.

• Experience with Human Factors and Driver Distraction studies.

• Familiarity with vehicle lab environments like VPEL.

• Experience leveraging AI tools for data synthesis and insight generation.

📝 Enhancement Note: The required experience levels suggest this role is not entry-level, requiring individuals who can quickly contribute to ongoing product development cycles. The preferred skills, particularly LLM prompt engineering and specific software proficiencies like Figma and JIRA, indicate a modern, tech-enabled UX quality environment. The inclusion of human factors and driver distraction points to a strong emphasis on safety and regulatory compliance in UX design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Design Case Studies: Showcase at least 2-3 detailed case studies demonstrating your involvement in UI/UX design processes, from concept to validation.

• Process Optimization Examples: Include specific instances where you identified and resolved UX quality issues, detailing the process followed and the resulting improvements.

• System Integration Experience: Highlight projects where you collaborated with cross-functional teams and integrated digital solutions within broader product ecosystems.

• Prototyping & Validation Artifacts: Present examples of prototypes (2D/3D) and evidence of validation activities (e.g., user testing summaries, bench test reports) that demonstrate your quality assessment capabilities.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in documenting and optimizing workflows related to UX quality assurance, including feedback loops and iterative design processes.

• System Implementation & Automation: Provide examples of contributions to the implementation of new tools or processes that enhance UX quality assessment efficiency, potentially including AI tool integration.

• Measurement & Performance Analysis: Showcase your ability to define key quality metrics, conduct analysis, and report on the performance of digital and physical user experiences.

📝 Enhancement Note: For a UX Quality Specialist role at an automotive giant like Ford, a portfolio is crucial for demonstrating practical application of UX principles within complex product development cycles. The emphasis should be on showing