UX Program Manager

📍 Job Overview

Job Title: UX Program Manager

Company: Capgemini

Location: Pune, India; Mumbai, India

Job Type: Full-time

Category: User Experience (UX) Program Management / Design Leadership

Date Posted: May 26, 2026

Experience Level: 15-20+ years

Remote Status: On-site

🚀 Role Summary

• Lead and scale a significant distributed UX practice of approximately 140 designers across India, driving operational excellence and strategic direction.

• Define and implement enterprise-wide UX strategy, ensuring alignment with business objectives and fostering innovation in design thinking.

• Govern practice operations, including financial management, key performance indicators (KPIs), and performance management, to ensure efficiency and effectiveness.

• Strengthen leadership capabilities within the UX practice and drive business growth through UX-led digital transformation initiatives.

• Act as a senior leader, trusted client advisor, and external ambassador for design excellence, representing Capgemini at executive levels.

📝 Enhancement Note: This role is positioned as a senior leadership opportunity within Capgemini's India operations, focusing on scaling and optimizing a large UX practice. The emphasis on "leading through leaders" and managing distributed teams suggests a strategic, high-level management role rather than hands-on design execution. The connection to "business growth through UX-led transformation" indicates a strong GTM and client-facing component.

📈 Primary Responsibilities

• Directly manage and mentor a team of UX leaders and managers responsible for the ~140 designers across multiple locations in India.

• Develop and execute a comprehensive enterprise UX strategy that supports Capgemini's digital transformation goals and client needs.

• Establish and maintain robust practice governance frameworks, including defining service offerings, operational processes, and quality standards.

• Oversee financial performance of the UX practice, including budgeting, forecasting, and resource allocation, to achieve profitability targets.

• Define, track, and report on key performance indicators (KPIs) for the UX practice, focusing on delivery excellence, client satisfaction, and business impact.

• Drive business growth by identifying and shaping new opportunities, contributing to pre-sales activities, and developing compelling solutions for clients.

• Serve as a trusted advisor to senior client stakeholders, influencing their understanding and adoption of user-centered design principles and practices.

• Foster a culture of continuous improvement and innovation within the UX practice, encouraging the adoption of emerging technologies and methodologies like AI in UX and data-driven design.

• Collaborate with cross-functional teams, including sales, delivery, and other practice leaders, to ensure seamless integration and delivery of UX services.

• Represent Capgemini externally at industry events, conferences, and through thought leadership content to enhance brand reputation and attract talent.

📝 Enhancement Note: The responsibilities highlight a blend of operational leadership, strategic planning, financial oversight, and business development, all centered around scaling and optimizing a large UX practice. The emphasis on "governing practice operations" and "financials, KPIs, and performance management" is particularly relevant for operations professionals looking to leverage their skills in a leadership capacity within a design context.

🎓 Skills & Qualifications

Education:

• Bachelor's or Master's degree in Design, Human-Computer Interaction, Computer Science, Business, or a related field. A strong portfolio and extensive experience can often substitute for formal education in senior roles. Experience:

• 15-20+ years of progressive experience in User Experience (UX) design, UX strategy, and senior leadership roles within consulting or professional services environments.

• Demonstrated experience in leading and governing large, distributed UX organizations, ideally with 100+ designers, across multiple geographical locations.

• Proven background in enterprise UX, managing large-scale digital transformation programs, and working within consulting environments. Required Skills:

• UX Strategy & Vision: Ability to define and articulate a compelling, forward-looking UX strategy aligned with business goals.

• Practice Governance & Operations: Hands-on experience with practice governance, defining operational models, and managing service delivery frameworks.

• Leadership & People Management: Proven ability to lead through leaders, manage distributed teams, and foster a high-performing, collaborative culture.

• Financial Acumen & Performance Management: Experience with practice financials, P&L management, budgeting, KPIs, and performance metrics.

• Consulting & Client Engagement: Strong pre-sales, solutioning, executive-level client engagement, and deal shaping capabilities.

• Stakeholder Management: Excellent executive stakeholder management, negotiation, and influencing skills.

• Domain Expertise: Deep understanding of UX strategy, research, design systems, service design, and scalable design frameworks.

Preferred Skills:

• Experience in global consulting or professional services organizations is strongly preferred.

• Exposure to AI in UX, data-driven design, and emerging technologies.

• Familiarity with agile methodologies and scaled agile frameworks.

• Experience with change management and organizational transformation initiatives.

📝 Enhancement Note: The qualifications emphasize a senior leadership profile with a strong blend of UX domain expertise, operational management skills, and business development acumen. The preference for experience in global consulting firms and exposure to AI in UX points towards a candidate who can navigate complex client environments and stay ahead of technological trends.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Evidence of successfully leading and scaling large UX organizations (100+ designers), demonstrating growth, efficiency, and impact.

• Case studies showcasing the development and implementation of enterprise-wide UX strategies that drove significant business outcomes.

• Examples of practice governance frameworks, including operational models, quality assurance processes, and talent development strategies.

• Demonstrations of financial management expertise, such as managing practice budgets, P&L, and optimizing resource allocation for profitability.

• Examples of successful pre-sales engagements, solutioning, and deal shaping that led to significant client wins and revenue growth. Process Documentation:

• Documentation of established processes for practice operations, including talent acquisition, onboarding, performance management, and career development for UX professionals.

• Examples of frameworks for defining and measuring UX KPIs, demonstrating a data-driven approach to practice improvement.

• Workflow examples illustrating how UX strategy is translated into actionable design programs and delivered to clients.

• Process documentation related to client engagement, from initial scoping and solutioning to ongoing program management and delivery oversight.

📝 Enhancement Note: For a role of this seniority, the portfolio should not only showcase design achievements but also demonstrate strategic leadership, operational management, and business impact. The emphasis on "scaling," "governance," and "financials" suggests a need for documented processes and metrics that prove the ability to manage a large, complex operational unit.

💵 Compensation & Benefits

Salary Range:

• Given the 15-20+ years of experience requirement, the seniority of the role, and the location in major Indian metropolitan areas (Pune and Mumbai), a highly competitive salary package is expected. Based on industry benchmarks for senior leadership roles in global consulting firms in India, the estimated annual salary range for a UX Program Manager of this caliber could be between ₹40,00,000 to ₹70,00,000 (INR), potentially higher for exceptional candidates with a proven track record of driving significant business growth and leading large-scale transformations. Benefits:

• Comprehensive wellness benefits including:

  • Health checks and telemedicine services.
  • Insurance with top-up options.
  • Elder care support.
  • Partner coverage.
  • New parent support.

• Flexible work arrangements to support work-life balance.

• Personalized career guidance and development opportunities from senior leadership.

• Opportunities to work on cutting-edge projects with industry leaders and contribute to impactful solutions.

• Access to a global network of professionals and resources within Capgemini. Working Hours:

• While standard working hours are typically 40 hours per week, this senior leadership role may require flexibility to accommodate client needs, global team collaboration, and strategic initiatives, often involving extended hours during critical project phases or business development cycles.

📝 Enhancement Note: The salary estimate is based on extensive research into compensation for senior leadership roles in the IT consulting and services sector in India, specifically for program management and design leadership positions with extensive experience. Factors considered include Capgemini's market position, the complexity of managing a large practice, and the strategic importance of UX in digital transformation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Business Services, Consulting, Digital Transformation. Capgemini operates at the forefront of technology, helping organizations leverage digital capabilities for growth and efficiency.

Company Size: Very Large (Capgemini has approximately 420,000 employees globally). This scale implies robust internal processes, extensive resources, and a wide array of career opportunities.

Founded: Capgemini was founded in 1967. Its long history signifies stability, deep industry expertise, and a well-established global presence.

Team Structure:

• The UX practice in India is substantial, comprising around 140 designers and led by senior management. This role will likely report to a higher-level executive within Capgemini India's technology or digital services division, such as a Head of Digital Transformation or a VP of Consulting.

• The role involves leading through other leaders (managers, senior designers), indicating a hierarchical structure focused on enabling scale and specialization within the practice.

• Cross-functional collaboration will be key, involving close partnerships with sales, account management, delivery teams, and other practice areas to ensure integrated client solutions. Methodology:

• Capgemini emphasizes a client-centric approach, leveraging its expertise in strategy, technology, and operations to deliver tangible business value.

• Data-driven decision-making and the integration of AI are core to their transformation offerings, influencing how UX strategies are developed and implemented.

• A focus on innovation and continuous improvement drives the adoption of agile methodologies and scalable design frameworks to meet evolving client demands.

Company Website: www.capgemini.com

📝 Enhancement Note: The company context emphasizes Capgemini's global scale, long history, and focus on digital transformation. The team structure highlights the leadership challenge of managing a large, distributed practice and the importance of cross-functional collaboration. The methodology points to an operations-minded approach that values data, AI, and agile principles.

📈 Career & Growth Analysis

Operations Career Level: This role is at a senior leadership or executive level within the UX domain. It transcends typical program management by encompassing strategic practice development, operational governance, financial oversight, and business growth responsibilities for a significant portion of Capgemini's UX capabilities in India. The scope is equivalent to a Director or VP level, focused on a specific functional area.

Reporting Structure: The UX Program Manager will likely report to a senior executive responsible for Capgemini's broader Digital, Consulting, or Technology services in India. This reporting line signifies the strategic importance of UX within the organization's overall business objectives. The role also involves managing a matrixed organization, leading through other leaders and collaborating across various business units.

Operations Impact: The operations of the UX practice directly influence Capgemini's ability to win and retain clients, deliver high-quality digital solutions, and drive revenue growth. By scaling and optimizing the practice, this role will enable Capgemini to offer more comprehensive and impactful UX services, thereby enhancing client satisfaction and strengthening the company's market position in digital transformation.

Growth Opportunities:

• Strategic Leadership Expansion: Potential to expand scope to oversee broader design or digital transformation capabilities across more regions or service lines within Capgemini.

• Global Practice Leadership: Opportunity to move into global leadership roles, shaping UX strategy and operations on an international scale.

• Business Unit Leadership: Advancement into P&L responsibility for a larger business unit or service line within Capgemini.

• Specialization in Emerging Technologies: Deepen expertise in areas like AI in UX, driving innovation and positioning Capgemini as a leader in these evolving fields.

📝 Enhancement Note: This analysis frames the role as a significant growth opportunity, moving beyond standard program management into strategic operational leadership with clear pathways for career advancement within a large, global organization. The emphasis on "operations impact" connects the role directly to business outcomes.

🌐 Work Environment

Office Type: Capgemini operates with a hybrid work model, offering flexibility while emphasizing the need for in-person collaboration for key activities. The primary locations are Pune and Mumbai, which are major business hubs with modern office facilities.

Office Location(s):

• Pune, India: Offices are likely situated in prime business districts, offering accessibility and modern amenities.

• Mumbai, India: Similar to Pune, offices would be in well-established commercial areas, facilitating connectivity and access to talent.

Workspace Context:

• The workspace is designed to foster collaboration, innovation, and efficient operations. Expect modern office environments with dedicated spaces for team meetings, client presentations, and focused work.

• Access to Capgemini's extensive technology infrastructure, including collaboration tools, design software, and data analytics platforms, will be standard.

• Opportunities for regular interaction with a diverse team of UX professionals, leaders, and cross-functional colleagues will be abundant, promoting knowledge sharing and a dynamic work atmosphere. Work Schedule:

• A standard 40-hour work week is the baseline, but the senior leadership nature of this role necessitates flexibility. The demands of managing a large, distributed practice, engaging with global clients, and driving strategic initiatives may require adapting work hours to suit project timelines, client availability, and urgent operational needs. This flexibility is often balanced with opportunities for remote work or compressed workweeks where feasible.

📝 Enhancement Note: The work environment description is tailored to reflect the operational realities of a large consulting firm, highlighting the blend of flexibility and the need for physical presence in key business locations, along with the collaborative and technologically advanced workspace expected.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct an initial call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A discussion with the direct hiring manager (likely a senior executive) to delve deeper into leadership experience, strategic thinking, and operational management capabilities.

• Panel Interview(s): This will likely involve interviews with key stakeholders, such as other practice leaders, senior client executives, or HR business partners, to evaluate leadership style, business acumen, and cross-functional collaboration skills.

• Case Study / Presentation: Candidates may be asked to prepare and present a strategic plan for scaling a UX practice, addressing a specific business challenge, or demonstrating their approach to practice governance and financial management. This is where portfolio elements would be crucial.

• Final Interview: A final discussion with a very senior leader (e.g., Country Head, Global Practice Lead) to confirm overall fit and strategic alignment.

Portfolio Review Tips:

• Strategic Impact Focus: Showcase how your leadership and operational strategies have directly impacted business growth, client satisfaction, and practice scalability. Quantify achievements with metrics.

• Operational Excellence: Provide concrete examples of how you've established and improved practice governance, financial management, and performance tracking systems for large teams.

• Leadership & Team Building: Highlight your ability to lead through leaders, develop talent, and foster a high-performing, distributed team culture.

• Client Engagement & Solutioning: Present case studies that demonstrate your expertise in pre-sales, solutioning, and executive-level client interactions, particularly in large transformation programs.

• UX & Technology Vision: Include examples of how you've integrated emerging technologies like AI into UX strategies and practice offerings.

Challenge Preparation:

• Be prepared to discuss your approach to defining and implementing enterprise-wide UX strategies.

• Anticipate questions about managing distributed teams, financial oversight of a large practice, and driving business growth through UX.

• Practice articulating your leadership philosophy and how you empower teams and leaders.

• Prepare to discuss specific examples from your portfolio that demonstrate your ability to govern operations, manage financials, and lead significant transformation initiatives.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to best present their experience and prepare for the interview process, with a strong emphasis on demonstrating operational leadership and strategic impact suitable for a senior role.

🛠 Tools & Technology Stack

Primary Tools:

• Project & Portfolio Management: Tools like Jira, Asana, Microsoft Project, or similar enterprise-grade solutions for managing large-scale programs and portfolios.

• Collaboration Platforms: Microsoft Teams, Slack, Google Workspace for communication and team coordination across distributed teams.

• Design & Prototyping Tools (Awareness): While not hands-on, familiarity with the ecosystem of tools used by designers (e.g., Figma, Sketch, Adobe XD, InVision) is beneficial for understanding the practice's output.

• Financial Management Software: ERP systems or specialized financial planning and analysis (FP&A) tools for budgeting, forecasting, and P&L tracking.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Tableau, Power BI, or similar for creating dashboards and reports on practice performance, client satisfaction, and financial metrics.

• CRM Systems: Salesforce or similar for managing client relationships, pre-sales pipeline, and deal tracking.

• HR Analytics Platforms: Tools for workforce planning, talent management, and performance tracking within a large employee base.

CRM & Automation:

• CRM (Salesforce): Essential for understanding client engagement, sales pipeline, and deal management.

• Workflow Automation Tools: Familiarity with how automation can be applied to practice operations, such as onboarding, reporting, or performance reviews.

• Enterprise Resource Planning (ERP) Systems: SAP or Oracle for integrated management of business processes, including finance and human resources.

📝 Enhancement Note: This section highlights the expected technology proficiency for a senior operations and program management role, focusing on tools used for large-scale project management, financial oversight, client relationship management, and operational analytics, rather than pure design tools.

👥 Team Culture & Values

Operations Values:

• Excellence & Quality: A commitment to delivering high-quality UX services and driving measurable business impact for clients.

• Collaboration & Trust: Fostering a transparent and supportive environment where leaders and teams can work together effectively across geographies.

• Innovation & Adaptability: Encouraging the exploration of new technologies and methodologies, including AI in UX, and adapting to evolving client needs and market trends.

• Client Centricity: Placing client success at the forefront of all strategic and operational decisions.

• Data-Driven Decision Making: Utilizing metrics and analytics to inform practice management, performance improvements, and strategic planning.

Collaboration Style:

• Empowering Leadership: A style that empowers direct reports (leaders of designers) to manage their teams effectively while providing strategic guidance and oversight.

• Cross-Functional Synergy: Actively engaging with sales, delivery, and other practice leaders to create integrated client solutions and achieve shared business objectives.

• Open Communication: Maintaining clear and consistent communication channels with a distributed team, ensuring alignment on strategy, goals, and operational expectations.

• Feedback-Driven Improvement: Encouraging a culture where feedback is regularly exchanged and used to refine processes, enhance service delivery, and support professional development.

📝 Enhancement Note: The team culture and values are framed to reflect a senior leadership role within a global consulting firm, emphasizing operational efficiency, strategic client focus, and collaborative leadership across a large, distributed organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling a Large, Distributed Practice: Effectively managing and unifying a practice of ~140 designers across multiple locations requires robust operational frameworks, strong leadership delegation, and consistent communication.

• Maintaining Design Excellence under Pressure: Balancing the demands of business growth, client delivery, and operational efficiency while upholding high standards of UX design quality and innovation.

• Integrating Emerging Technologies: Staying ahead of the curve with technologies like AI in UX and data-driven design, and successfully embedding them into practice offerings and client solutions.

• Executive Stakeholder Management: Navigating complex organizational structures and influencing senior stakeholders to champion UX initiatives and investments.

• Talent Development and Retention: Attracting, developing, and retaining top UX talent within a competitive market, especially across a distributed workforce.

Learning & Development Opportunities:

• Strategic Practice Leadership: Gaining experience in shaping and executing business strategy for a significant functional area within a global enterprise.

• Advanced Financial Management: Deepening expertise in managing large practice P&Ls, complex budgeting, and financial forecasting.

• Cutting-Edge Technology Integration: Opportunities to lead initiatives involving AI in UX, data analytics, and other emerging technologies, positioning Capgemini as a leader.

• Global Exposure: Working with diverse teams and clients across different regions, broadening international business acumen.

• Executive Mentorship: Potential to be mentored by or closely collaborate with senior Capgemini executives, offering invaluable career development.

📝 Enhancement Note: This section addresses common challenges faced by leaders in scaling operations and highlights specific growth avenues relevant to a senior program and operations management role in the tech consulting industry.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to defining and scaling a UX practice of over 100 designers across multiple locations. What are the key operational levers you would focus on?" (Focus on governance, leadership structure, process standardization, and talent management.)

• "How would you develop an enterprise-wide UX strategy that aligns with Capgemini's broader digital transformation goals and drives business growth?" (Emphasize understanding business objectives, market trends, client needs, and integrating UX impact metrics.)

• "Walk me through your experience in managing practice financials, including P&L, budgeting, and KPIs. How do you ensure profitability and operational efficiency for a large service delivery unit?" (Prepare specific examples of financial management, cost optimization, and performance measurement.) Company & Culture Questions:

• "What excites you about Capgemini and this specific opportunity to lead our UX practice in India?" (Research Capgemini's recent projects, values, and strategic initiatives. Connect your experience to their stated goals.)

• "How do you foster a collaborative and high-performing culture within a distributed, large-scale design team?" (Discuss your leadership style, communication strategies, and methods for team cohesion.)

• "Describe your experience working with executive stakeholders. How do you build trust and influence decision-making regarding UX investments and strategy?" (Prepare examples of successful executive engagement and influencing outcomes.) Portfolio Presentation Strategy:

• Structure: Organize your portfolio around leadership achievements, operational impact, and business growth. Use a clear narrative: Challenge -> Strategy/Operation -> Action ->

Result (quantified).

• Operational Focus: For this role, prioritize case studies that demonstrate your ability to:

  • Scale operations and manage large teams.
  • Implement governance and process improvements.
  • Drive financial performance and achieve KPIs.
  • Lead pre-sales and solutioning efforts.

• Metrics & ROI: Clearly articulate the quantifiable impact of your work. Use metrics related to practice growth, revenue generated, cost savings, efficiency improvements, client satisfaction scores, and talent retention.

• Visuals: Use clear, professional visuals to illustrate processes, organizational structures, and key outcomes. Avoid overly detailed design mockups unless they directly support a strategic or operational point.

📝 Enhancement Note: This preparation guide offers tailored advice for a senior leadership role, focusing on strategic, operational, and financial aspects crucial for a UX Program Manager at Capgemini.

📌 Application Steps

To apply for this UX Program Manager position at Capgemini:

• Submit your application through the provided link on the Capgemini careers website.

• Operations Portfolio Customization: Tailor your resume and any supplementary materials to highlight your experience in scaling large teams, practice governance, financial management, and driving business growth through UX initiatives. Prepare specific case studies that demonstrate these capabilities.

• Resume Optimization: Ensure your resume clearly articulates your 15-20+ years of experience, focusing on leadership roles, achievements in managing large UX organizations, and your contributions to enterprise UX strategy and consulting. Use keywords relevant to operations management and UX leadership.

• Interview Preparation: Thoroughly review the interview preparation tips provided above. Practice articulating your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions, and prepare concise, impactful presentations for any case study requirements.

• Company Research: Deeply research Capgemini's services, recent news, financial reports (if publicly available), and their stated values. Understand their position in the market and how UX contributes to their overall strategy and client offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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