UX / Product Designer

📍 Job Overview

Job Title: UX / Product Designer

Company: SCAN Health Insurance

Location: Long Beach, CA, United States

Job Type: Full time

Category: UX/Product Design

Date Posted: 2026-08-25T00:00:00

Experience Level: 4+ Years

Remote Status: Mostly Onsite (Hybrid)

🚀 Role Summary

• Spearhead the translation of user stories and requirements into elegant, intuitive digital product designs, leveraging best-in-class UX/Product Design methodologies.

• Drive the digital design vision and strategy, working in close partnership with product management and engineering teams to ensure successful execution and delivery of product features.

• Utilize generative and evaluative research, user flows, wireframes, and design metrics to create polished and effective design deliverables that meet user needs and business objectives.

• Champion a user-focused development culture, ensuring that digital products are aligned with SCAN's mission to help seniors live healthy and independent lives, and contribute to achieving business outcomes through exceptional digital experiences.

📝 Enhancement Note: The internal title "Developer Sr" suggests this role might involve more technical design considerations or integration with development processes than a purely conceptual UX role. The "Mostly Onsite" work mode indicates a hybrid arrangement, requiring regular in-office presence.

📈 Primary Responsibilities

• Deliver comprehensive design artifacts, including research findings, user journey maps, detailed user flows, and lo/med/hi fidelity wireframes, ensuring alignment with product requirements and user needs.

• Collaborate closely with product managers, engineers, and other stakeholders to refine designs, provide clear specifications, and ensure successful implementation of digital features.

• Partner with insights teams (Customer Experience, Data Analytics) to deeply understand member needs and behaviors, informing the design of digital products and services.

• Continuously monitor and analyze digital product performance metrics, using data-driven insights to identify opportunities for optimization and improvement in user experience and business outcomes.

• Actively contribute to and foster a culture of innovation, continuous improvement, and user-centric development within the design and product teams.

• Participate in the digital experience prioritization process, ensuring that design efforts are focused on the most critical projects that align with strategic goals.

• Proactively identify and resolve issues that arise during the implementation of products and services through effective cross-functional collaboration.

• Operate with a sense of urgency and adaptability in an agile environment, making informed decisions with available data and fostering a culture of continuous improvement.

• Explore and leverage the potential of Artificial Intelligence (AI) to transform operations and enhance member services.

• Support the achievement of SCAN's overarching vision, goals, and strategic objectives through impactful design contributions.

📝 Enhancement Note: The responsibilities emphasize a strong blend of design execution, strategic input, data analysis, and cross-functional collaboration, typical of senior-level product design roles within larger organizations focused on driving business outcomes through user experience. The mention of AI suggests an interest in forward-thinking design applications.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, User Experience, Human-Computer Interaction (HCI), or a closely related field. Experience:

• A minimum of 4 years of professional experience as a UX or Product Designer.

• Proven experience working within highly regulated and complex industries such as insurance, health-tech, banking, or fintech, demonstrating an understanding of industry-specific constraints and user needs.

• Experience within the Medicare industry is strongly preferred, indicating a need for domain-specific knowledge. Required Skills:

• UX/Product Design: Expertise in applying user-centered design methodologies to create intuitive and effective digital products.

• User Research: Proficiency in conducting generative and evaluative research to uncover user needs, pain points, and behaviors.

• Wireframing & Prototyping: Skilled in creating lo/med/hi fidelity wireframes and interactive prototypes to visualize and test design concepts.

• User Flows & Journey Mapping: Ability to map out complex user journeys and design efficient, logical user flows.

• Data Analysis & Metrics: Strong analytical skills to interpret design performance data, identify trends, and make data-informed design decisions.

• Agile Methodology: Experience working within agile development frameworks, adapting to iterative processes and delivering in sprints.

• Cross-functional Collaboration: Demonstrated ability to effectively partner with product managers, engineers, researchers, and other business units.

• Stakeholder Management: Skills in communicating design rationale, influencing decisions, and managing expectations with diverse stakeholders.

• Communication Skills: Excellent written and verbal communication abilities, with a talent for articulating design concepts clearly and persuasively.

• Project Management: Strong organizational skills to manage multiple projects simultaneously, meet tight deadlines, and maintain project momentum.

Preferred Skills:

• Experience with AI applications in design or product development.

• Familiarity with specific design and prototyping tools commonly used in the industry (e.g., Figma, Sketch, Adobe XD).

• Knowledge of accessibility standards and best practices in digital design.

📝 Enhancement Note: The emphasis on a regulated industry and Medicare experience suggests that candidates with this background will have a significant advantage. The "Advanced analytical skills" and "Technical expertise" mentioned in the raw description point towards a need for designers who can not only design but also understand the technical feasibility and data implications of their work.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of design projects that showcase your end-to-end product design process, from initial concept and research to final execution and iteration.

• Case studies demonstrating how you translated complex user requirements into elegant, intuitive digital solutions.

• Examples of generative and evaluative research methodologies employed, with clear articulation of how insights informed design decisions.

• Wireframes, user flows, and high-fidelity mockups that illustrate your design thinking and problem-solving capabilities.

• Design deliverables that highlight your ability to create polished, user-friendly interfaces. Process Documentation:

• Showcase your approach to user research, including how you plan, conduct, and synthesize findings to drive design strategy.

• Provide examples of how you iterate on designs based on feedback, usability testing, and performance data.

• Demonstrate your collaboration process with product, engineering, and other cross-functional teams, highlighting how you ensure alignment and effective communication.

• Illustrate your ability to work within an agile development cycle, delivering design assets and support within sprint timelines.

📝 Enhancement Note: Given the role's emphasis on data-driven decision-making and driving business outcomes, the portfolio should clearly articulate the impact of design choices, ideally with quantifiable results or metrics where possible. The "Internal title: Developer Sr" might imply a need for portfolio pieces that show an understanding of technical constraints or implementation details.

💵 Compensation & Benefits

Salary Range: $92,400 - $133,671 annually

Benefits:

• Annual Employee Bonus Program: Opportunity for performance-based bonuses.

• Robust Wellness Program: Comprehensive initiatives to support employee health and well-being.

• Generous Paid-Time-Off (PTO): Ample time off for rest, relaxation, and personal needs.

• Paid Holidays: 11 paid holidays per year, plus 1 floating holiday and 1 birthday holiday.

• 401(k) Retirement Saving Plan: Employer-sponsored retirement savings plan with a competitive employer match.

• Employee Recognition Program: Recognition for outstanding contributions and achievements.

• Tuition Reimbursement: Support for continuing education and professional development.

• Health Insurance: Comprehensive health coverage options (details not specified but standard for the industry).

• Life Insurance: Coverage to provide financial security for employees and their families.

• Disability Insurance: Short-term and long-term disability coverage.

Working Hours:

• Approximately 40 hours per week, typical for a full-time role. The "Mostly Onsite" designation suggests a hybrid work model where employees are expected to be in the office for a significant portion of the work week.

📝 Enhancement Note: The salary range is provided. The benefits package is comprehensive, focusing on well-being, financial security, and professional development, which are attractive to experienced professionals. The "Mostly Onsite" work mode implies a need for flexibility and presence in the Long Beach office.

🎯 Team & Company Context

🏢 Company Culture

Industry: Non-profit Health Organization (Health Insurance / Healthcare Services)

SCAN Health Insurance operates within the complex and highly regulated healthcare sector, specifically focusing on serving older adults. Their mission is deeply rooted in community activism and a commitment to improving care for seniors. This context implies a culture that values purpose, social impact, and member well-being alongside operational efficiency and financial stewardship.

Company Size: Over 500,000 members and $8 billion in annual revenue, with operations spanning multiple states (Arizona, California, Nevada, New Mexico, Texas, and Washington). This indicates a large, established organization with significant reach and resources. For operations professionals, this size suggests opportunities for working on large-scale initiatives, complex process optimization, and potential for specialization within a broad operational framework.

Founded: 1977, with roots in community activism. This long history signifies stability and deep expertise in serving the senior population. The founding by "12 Angry Seniors" highlights a heritage of challenging the status quo and advocating for better care, which likely influences the company's values and innovative spirit.

Team Structure:

• Operations Team: Likely comprises various departments focused on member services, claims processing, provider relations, compliance, data analytics, and technology operations, all supporting the core mission.

• Reporting Structure: As a large organization, a clear hierarchical structure is expected, with opportunities for both individual contribution and team leadership. The UX/Product Designer role likely reports into a design, product, or digital experience team lead.

• Cross-functional Collaboration: Essential due to the nature of healthcare and product development. The UX/Product Designer will work closely with product management, engineering, marketing, data science, compliance, and member-facing teams to ensure a cohesive and effective member experience.

Methodology:

• Data-Driven Decision Making: A strong emphasis on using data and insights to inform strategies, optimize processes, and measure impact.

• User-Centricity: A core tenet, driven by the mission to improve care for older adults. This translates to a focus on understanding and meeting member needs in all product and service development.

• Agile & Nimble Operations: The company aims to operate with "a sense of urgency" and "enough" data, fostering adaptability and continuous improvement.

• Innovation & AI Exploration: Actively seeking innovative solutions, including exploring the potential of AI, to transform operations and member services.

Company Website: https://www.scanhealthplan.com/

📝 Enhancement Note: The company's dual focus on a mission-driven approach for seniors and significant financial/operational scale suggests a dynamic environment where impact and efficiency are both critical. The "Rebels who are curious about AI" statement points to a forward-looking and potentially disruptive element within the organization.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Senior UX/Product Designer (indicated by 4+ years of experience and internal title "Developer Sr"). This level typically involves significant autonomy, ownership of complex projects, and the ability to influence team direction and strategy. It requires a deep understanding of design principles, user research methodologies, and product development lifecycles, coupled with strong stakeholder management skills.

Reporting Structure: The UX/Product Designer will likely report to a Design Manager, Director of Product Design, or Head of Digital Experience. They will collaborate extensively with Product Managers, Engineering Leads, Data Analysts, and various business stakeholders across departments such as Member Services, Marketing, and Compliance.

Operations Impact: This role directly impacts SCAN's ability to deliver exceptional digital experiences to its members, which is crucial for member acquisition, retention, satisfaction, and overall business growth. By designing intuitive and effective digital products, the UX/Product Designer contributes to:

• Improved Member Engagement: Making it easier for members to access information, manage their benefits, and interact with SCAN services.

• Enhanced Operational Efficiency: Streamlining member interactions through digital channels can reduce the load on traditional support channels.

• Business Outcome Achievement: Directly contributing to goals related to member satisfaction, digital adoption rates, and potentially even health outcomes through better engagement with care management tools.

• Brand Reputation: A strong digital presence reinforces SCAN's commitment to innovation and member care.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/Product Design, such as healthcare UX, accessibility, or AI-driven design.

• Leadership: Progress into a Lead UX Designer, Design Manager, or Director role, overseeing teams and shaping design strategy.

• Product Strategy: Move into product management roles, leveraging design expertise to define product vision and roadmaps.

• Cross-functional Mobility: Transition into roles within product management, program management, or even business strategy, utilizing a strong understanding of user needs and digital solutions.

• Continuous Learning: Opportunities to attend industry conferences, workshops, and pursue certifications in areas like advanced analytics, AI, or specific design methodologies.

📝 Enhancement Note: The "Developer Sr" internal title is a strong indicator that growth might also include paths that blend design leadership with technical understanding or even hands-on development support for design implementation, a valuable niche in tech-forward healthcare organizations.

🌐 Work Environment

Office Type: The role is designated as "Mostly Onsite," indicating a hybrid work model. This suggests a professional office environment with dedicated workspaces, meeting rooms, and collaborative areas. The office is likely equipped to support design work, including access to necessary hardware, software, and high-speed internet.

Office Location(s): Long Beach, CA. This location is a significant hub for SCAN Health Insurance, suggesting a well-established and resourced office environment. Proximity to other key departments and leadership will facilitate collaboration.

Workspace Context:

• Collaborative Environment: The office space is expected to foster interaction and teamwork, with opportunities for spontaneous discussions, brainstorming sessions, and formal design critiques.

• Operations Tools and Technology: Access to industry-standard design software (e.g., Figma, Sketch, Adobe Creative Suite), collaboration tools (e.g., Slack, Microsoft Teams), and potentially specialized healthcare analytics platforms.

• Team Interaction: Regular opportunities to connect with fellow designers, product managers, engineers, and other stakeholders, both in person and through virtual channels. The hybrid nature means balancing in-office collaboration with remote work flexibility.

Work Schedule:

• A standard full-time work schedule, likely around 40 hours per week. The hybrid model allows for flexibility in how the work week is structured, balancing in-office days with remote workdays, which can be beneficial for deep work and focused design tasks.

📝 Enhancement Note: The "Mostly Onsite" designation implies that candidates should be comfortable commuting to the Long Beach office regularly and be prepared for a blend of in-person and remote collaboration. This setup is common for roles requiring significant team interaction and hands-on design work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role requirements.

• Hiring Manager Interview: A discussion focused on your background, experience, design philosophy, and understanding of UX/Product Design principles, particularly in regulated industries. Expect questions about your approach to user research, problem-solving, and collaboration.

• Design Challenge/Portfolio Review: A session where you will present your portfolio, walking through key case studies. This may include a specific design challenge or a deep dive into your problem-solving process for a past project. Be prepared to discuss your rationale, the impact of your designs, and how you handled constraints.

• Cross-functional Team Interviews: Meetings with potential colleagues from Product Management, Engineering, and other relevant departments. These interviews assess your collaboration style, communication skills, and ability to work effectively within a team.

• Final Interview: Potentially with senior leadership, focusing on cultural fit, strategic thinking, and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills relevant to SCAN's needs (healthcare, regulated industries, user-centric design, data-driven optimization).

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the outcomes achieved. Use the STAR method (Situation, Task, Action, Result).

• Highlight Process & Rationale: Emphasize why you made specific design decisions. Showcase your research methods, iterative design process, and how you incorporated feedback.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, reduced support calls, increased user satisfaction scores).

• Tailor to SCAN: If possible, subtly align your project selection and presentation to SCAN's mission and industry. For example, if you have healthcare-related projects, highlight them.

• Be Ready for Questions: Anticipate questions about your design choices, how you handle disagreements, and how you measure success.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully understand the problem statement, target users, and business goals.

• Outline Your Approach: Clearly define the steps you will take to address the challenge, including research, ideation, and solution design.

• Focus on Process: Demonstrate a clear, logical design process, even if time is limited.

• Communicate Clearly: Explain your thinking and decisions as you go. Practice articulating your ideas concisely.

• Consider Constraints: Acknowledge any limitations (time, data) and how you would navigate them in a real-world scenario.

📝 Enhancement Note: The "Internal title: Developer Sr" might mean that the design challenge or portfolio review will include questions about technical feasibility, implementation considerations, or how your designs integrate with existing systems. Be prepared to discuss the "how" as much as the "what."

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Likely proficiency in industry-standard tools such as Figma, Sketch, or Adobe XD for wireframing, interface design, and creating interactive prototypes.

• User Research Platforms: Familiarity with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey).

• Collaboration Suites: Experience with tools like Slack, Microsoft Teams, Jira, Confluence for team communication, project management, and documentation.

Analytics & Reporting:

• Web/Product Analytics: Experience with tools like Google Analytics, Amplitude, Mixpanel, or Pendo to track user behavior, analyze product performance, and identify optimization opportunities.

• Data Visualization Tools: Familiarity with platforms like Tableau, Power BI, or Looker for creating dashboards and reports that communicate design performance and insights to stakeholders.

• A/B Testing Tools: Experience with tools that facilitate experimentation and data-driven iteration on design elements.

CRM & Automation:

• CRM Systems: While not a primary focus for UX/Product Design, understanding how designs integrate with CRM systems like Salesforce can be beneficial for context.

• Workflow Automation Tools: Awareness of how user flows translate into automated processes within the product or backend systems.

• Data Integration: Understanding the importance of data flow and integration between various systems to ensure seamless user experiences.

📝 Enhancement Note: Given the "Developer Sr" internal title, there might be an expectation for a deeper understanding of how design tools interact with development workflows and potentially even some familiarity with front-end development concepts or tools that bridge design and code.

👥 Team Culture & Values

Operations Values:

• Compassion with Discipline: Balancing empathy for members with rigorous execution and data-informed decision-making.

• Innovation with Stewardship: Pursuing new ideas and technologies while responsibly managing resources and ensuring long-term sustainability.

• Growth with Integrity: Expanding reach and services ethically and transparently, upholding a strong moral compass.

• User-Focused: A deep commitment to understanding and serving the needs of older adults, making their lives healthier and more independent.

• Collaboration & Accountability: Working effectively across teams, taking ownership of responsibilities, and driving towards shared goals.

• Curiosity & Adaptability: Embracing new ideas, including AI, and maintaining a flexible mindset to navigate the evolving healthcare landscape.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with product, engineering, marketing, data, and compliance teams is paramount. Designs must be technically feasible, aligned with business goals, and compliant with regulations.

• Open Communication & Feedback: A culture that encourages constructive feedback, open dialogue, and transparent communication to refine designs and processes.

• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design patterns to elevate the entire team's capabilities.

• Iterative Improvement: A willingness to experiment, learn from failures, and continuously improve both product designs and internal workflows.

📝 Enhancement Note: The combination of "Compassion with Discipline" and "Innovation with Stewardship" suggests a culture that values both impact and operational excellence. Candidates should demonstrate an ability to balance user advocacy with business realities and regulatory requirements.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Regulations: Designing within the healthcare industry, particularly for Medicare, requires a deep understanding of compliance, privacy (HIPAA), and specific plan rules, which can constrain design options.

• Balancing User Needs with Business Goals: Ensuring that user-centric designs also drive key business metrics and support SCAN's financial sustainability.

• Cross-functional Alignment: Gaining buy-in and ensuring consistent execution across diverse departments with potentially different priorities.

• Evolving Technology Landscape: Keeping pace with advancements in AI and other technologies to leverage them effectively for member benefit and operational efficiency.

• Data Interpretation: Translating complex data into actionable design insights and effectively communicating these to stakeholders.

Learning & Development Opportunities:

• Healthcare UX Specialization: Deepen expertise in designing for specific populations (seniors) and healthcare contexts (Medicare Advantage).

• AI in Design: Explore how AI can augment the design process, from research and ideation to personalization and user support.

• Advanced Analytics & Data Visualization: Enhance skills in interpreting complex datasets and presenting findings compellingly.

• Leadership Development: Opportunities to mentor junior designers, lead projects, and potentially move into management roles.

• Industry Conferences & Certifications: Access to events and training focused on UX, product design, healthcare innovation, and emerging technologies.

📝 Enhancement Note: The "Rebels who are curious about AI" statement highlights a specific growth area. Candidates interested in exploring AI's application in user experience and operations will find fertile ground for development here.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly regulated industry. What were the key challenges, and how did you ensure compliance while still creating a user-friendly experience?" (Focus on your process, research, and problem-solving within constraints.)

• "How do you balance the needs of different stakeholders (e.g., users, product managers, engineers, compliance officers) when designing a new feature?" (Highlight your communication, negotiation, and alignment skills.)

• "Walk us through a complex user flow you designed. What were the critical decision points, and how did you test and validate its effectiveness?" (Demonstrate your analytical thinking and iterative design approach.) Company & Culture Questions:

• "What interests you most about SCAN's mission to help seniors live healthy and independent lives?" (Connect your personal values and design motivations to SCAN's purpose.)

• "How do you contribute to a culture of innovation and continuous improvement within a team?" (Provide examples of initiatives you've led or participated in.)

• "How do you approach measuring the success of your digital product designs?" (Discuss key metrics and how you use data to inform your work.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the results. Use visuals effectively to support your story.

• Emphasize Your 'Why': Clearly articulate the rationale behind your design decisions, linking them back to user needs and business objectives.

• Showcase Iteration: If possible, show how your designs evolved based on feedback or testing. This demonstrates adaptability and a commitment to refinement.

• Quantify Impact: Present metrics and data that prove the value and effectiveness of your work. Be ready to discuss how you gathered this data.

• Prepare for Technical Questions: Given the "Developer Sr" internal title, be ready to discuss technical feasibility, integration points, and how your designs might be implemented.

📝 Enhancement Note: The mention of AI and "Rebels" suggests that interviewers might probe your curiosity and willingness to experiment with new technologies. Be prepared to discuss any experience or interest you have in AI's application to UX/product design.

📌 Application Steps

To apply for this UX/Product Designer position:

• Submit your application through the provided Workday link: https://scanhealthplan.wd108.myworkdayjobs.com/scancareers/job/Long-Beach-CA/UX---Product-Designer_JR3256

• Customize Your Resume: Tailor your resume to highlight your experience in regulated industries (especially health-tech or insurance), your proficiency with UX/Product Design methodologies, and your project management skills. Use keywords from the job description.

• Prepare Your Portfolio: Curate 3-5 strong case studies showcasing your process, problem-solving abilities, collaboration, and measurable impact. Ensure it's easily accessible (e.g., a dedicated website or PDF).

• Research SCAN: Understand their mission, values, target audience (seniors), and the healthcare/Medicare landscape. Familiarize yourself with their existing digital products.

• Practice Your Presentation: Rehearse walking through your portfolio case studies, focusing on clear storytelling, concise explanations, and anticipating interview questions. Be ready to discuss your design rationale and impact.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---