UX Manager

<div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px"><b><u>Role Overview</u></b> <br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">The UX Manager is responsible for leading the UX team, driving user-centred design practices, and ensuring the successful delivery of high-quality digital experiences across multiple platforms. The role oversees UX execution from discovery through delivery, manages team performance and design quality, and works closely with product managers, developers, QA teams, and business stakeholders to align user needs with business objectives.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">In addition, the UX Manager serves as the Design System Lead, owning the governance, evolution, adoption, and quality standards of the organisation's Design System. The role establishes design standards, governance processes, implementation guidelines, and documentation to ensure consistency, scalability, accessibility, and efficiency across</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">products.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px"><b><u>Key Responsibilities</u></b></span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Lead and mentor UX designers, fostering a high-performance and collaborative design culture.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Manage UX resources, priorities, and project delivery across multiple initiatives.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Oversee UX projects from discovery, research, wireframing, prototyping, testing, and validation through delivery.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Ensure design quality, accessibility, implementation consistency, and adherence to UX and Design System standards across products.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Drive user research, usability testing, and data-informed design improvements.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Partner with product managers, developers, QA teams, and business stakeholders to prioritise and deliver customer-focused solutions.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Own and govern the Design System, including standards, components, design tokens, accessibility, documentation, and adoption.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Define and manage the Design System roadmap to improve scalability, efficiency, and cross-platform consistency.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Establish governance, review, and quality assurance processes for UX and Design System adoption across products.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Define UX standards and acceptance criteria for accessibility, responsive behaviour, content handling, and Design System implementation quality.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Lead design reviews and facilitate alignment across UX, business, product, technology, and QA stakeholders.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Ensure Design System decisions, standards, and implementation guidance are documented, communicated, and traceable across teams.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Drive Design System adoption through documentation, training, stakeholder engagement, and knowledge sharing.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Continuously improve UX practices, Design System adoption, and delivery effectiveness.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px"><b><u>Requirements</u></b></span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Bachelor’s degree in computer science is preferred.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Minimum 5 years of experience leading, mentoring, or managing UX/UI teams.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Minimum 8 years of experience in UX/UI, Product Design, or Digital Experience Design.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Strong portfolio demonstrating end-to-end product design, UX thinking, research, and design leadership.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Proven experience establishing, maintaining, or governing a Design System, including design tokens, component libraries, accessibility standards, and documentation.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Strong knowledge of user-centred design methodologies, design thinking, information architecture, interaction design, usability testing, and accessibility.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Proficiency in Figma, FigJam, AI-assisted design tools, prototyping tools, and design collaboration platforms.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Strong understanding of design governance, scalable design processes, and balancing user, business, technical, and regulatory requirements.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">• Excellent communication, facilitation, stakeholder management, and presentation skills.</span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px"><b><u>Working Hours:</u></b></span><span class="size" style="font-size:16px"><br></span></span></div><div><span class="font" style="font-family:arial, helvetica, sans-serif, sans-serif"><span class="size" style="font-size:16px">Mon to Fri 9am - 6pm</span><span class="size" style="font-size:16px"><br></span></span></div><div><br></div><br>