UX Lead – Digital Employee Experience

📍 Job Overview

Job Title: UX Lead – Digital Employee Experience

Company: Aurora Engineering AB

Location: Göteborg, Sweden

Job Type: Full-time

Category: Digital Employee Experience / HR Operations / UX Design

Date Posted: 2026-08-13

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the development and execution of a comprehensive UX strategy for all employee-facing digital solutions, ensuring a seamless and intuitive experience across diverse platforms.

• Drive the simplification and optimization of HR processes, translating them into efficient, scalable, and automation-ready digital designs that support self-service and AI-driven interactions.

• Foster a user-centric design culture by defining and governing UX principles, frameworks, and design systems to ensure consistency and high quality across the digital employee journey.

• Collaborate closely with HR, IT, Communications, and platform teams to align business needs with technical implementation, acting as a key bridge between strategy and execution.

📝 Enhancement Note: This role is a hybrid of UX Leadership and HR Process Optimization, with a strong emphasis on driving operational efficiency through digital transformation. The "PX Digital" designation suggests a focus on the "People Experience" within the digital realm, aligning closely with modern HR Operations and GTM strategies that prioritize employee enablement.

📈 Primary Responsibilities

• Own and champion the overall UX strategy for all digital People Experience (PX) solutions and employee journeys, ensuring a unified and intuitive digital environment.

• Define, establish, and govern UX principles, design frameworks, standards, and a comprehensive design system to maintain consistency across all employee-facing platforms such as ServiceNow, Microsoft Teams, and internal HR tools.

• Lead the end-to-end simplification and modular design of HR processes to serve as a robust foundation for digital experiences, identifying and eliminating inefficiencies, fragmentation, and manual work.

• Translate optimized HR processes into automation-ready flows and decision logic, working closely with platform and product teams to enable advanced workflows, case management, and AI-driven agent and employee experiences.

• Ensure all digital solutions are intuitive, accessible, and easy to use, actively identifying and removing friction points within key employee journeys to drive adoption and satisfaction.

• Establish key performance indicators (KPIs) and metrics to continuously measure and improve experience quality, operational efficiency, and self-service adoption rates.

• Act as a crucial liaison between business requirements, process design, and technical implementation, supporting product teams in embedding UX and process design into their delivery models.

• Foster and promote a strong user-centric design culture across the organization, encouraging collaboration and a shared understanding of user needs.

📝 Enhancement Note: The responsibilities highlight a strategic focus on bridging HR process design with digital UX, aiming for quantifiable improvements in efficiency and employee experience. This suggests a need for candidates who can think holistically about the employee lifecycle and its digital representation.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Psychology, Business, or a related field. A Master's degree or relevant certifications in UX or Process Design is a plus.

Experience: 5-10 years of progressive experience in UX leadership, service design, and digital transformation, with a significant portion focused on employee-facing systems or HR technology.

Required Skills:

• UX Leadership & Strategy: Proven ability to define and execute UX strategies, lead design teams (even informally), and advocate for user-centered design principles.

• Service Design & Journey Mapping: Expertise in mapping complex employee journeys, identifying pain points, and designing holistic service experiences.

• HR Process Design & Optimization: Deep understanding of HR processes (e.g., onboarding, payroll, benefits, performance management) and a demonstrated ability to simplify and redesign them for digital efficiency and scalability.

• Enterprise Platform Experience: Hands-on experience working with enterprise-level platforms such as ServiceNow, the Microsoft ecosystem (Teams, SharePoint, Power Platform), and various HRIS/HCM systems.

• Stakeholder Management: Exceptional ability to manage relationships with diverse stakeholders across HR, IT, Communications, and business units, influencing decisions and driving alignment.

• Cross-functional Collaboration: Demonstrated success in working collaboratively with technical teams, product managers, and business leaders to achieve shared goals.

• Data-driven Mindset: Proficiency in defining, tracking, and analyzing key performance indicators (KPIs) related to user experience, operational efficiency, and adoption metrics.

• Design Systems & Standards: Experience in establishing and maintaining design systems and UX standards to ensure consistency and quality.

Preferred Skills:

• Experience with automation technologies and their integration into user workflows.

• Familiarity with AI-driven agent experiences and knowledge management systems.

• Experience in change management and driving user adoption of new digital tools and processes.

• Understanding of accessibility standards (WCAG) and inclusive design principles.

• Experience in a global or large-scale engineering organization.

📝 Enhancement Note: The emphasis on "PX Digital" and the blend of UX with HR process design suggests that candidates with experience in HRIS implementation, employee portal development, or digital HR transformation initiatives will be highly regarded. The mention of "automation-ready flows" and "AI-driven agent experiences" points towards a need for forward-thinking individuals.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Strategy & Design Case Studies: Showcase at least 2-3 comprehensive case studies demonstrating your ability to lead UX strategy, conduct user research, map employee journeys, and design intuitive digital solutions for complex employee needs.

• Process Optimization Examples: Include specific examples or case studies detailing how you have analyzed, redesigned, and optimized HR or employee-related processes to improve efficiency, enable self-service, or prepare for automation. Quantifiable results are crucial.

• Cross-functional Collaboration Projects: Highlight projects where you collaborated effectively with IT, HR, or business stakeholders to deliver integrated digital solutions, demonstrating your ability to bridge business and technical requirements.

• Design System or Framework Contributions: Showcase any experience in developing or contributing to design systems, style guides, or UX frameworks that promote consistency and scalability across digital platforms.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your approach to documenting existing workflows, identifying bottlenecks, and designing optimized future-state workflows for digital delivery.

• User Research & Validation: Include examples of how you gather user feedback and validate design solutions, ensuring they meet user needs and drive desired behaviors.

• Metrics & Performance Analysis: Provide examples of how you define success metrics for digital experiences and processes, and how you use data to inform design decisions and measure impact.

📝 Enhancement Note: For this role, a portfolio should strongly emphasize not just the visual design aspects of UX, but also the strategic thinking behind process simplification and digital enablement. Candidates should be prepared to articulate the "why" behind their design choices, linking them directly to operational efficiency and employee experience improvements.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Leads in Gothenburg, Sweden, with 5-10 years of experience in a similar specialized role, the estimated annual salary range is approximately 600,000 - 850,000 SEK. This range can vary based on the candidate's specific experience, qualifications, and Aurora Engineering AB's compensation philosophy.

Benefits:

• Comprehensive health insurance and wellness programs.

• Generous paid time off (PTO) and holiday schedule.

• Opportunities for professional development, training, and conference attendance.

• Pension scheme contributions aligned with Swedish standards.

• Potential for performance-based bonuses or incentives.

• Employee assistance programs (EAP) for personal and professional support.

• Access to company-provided tools and resources for a productive work environment.

Working Hours: Standard full-time working hours are approximately 40 hours per week. While the role is on-site, Aurora Engineering AB may offer some flexibility in daily start/end times, subject to team and operational needs, allowing for efficient workflow management and data analysis.

📝 Enhancement Note: Salary estimates are based on research of UX Lead positions in Gothenburg, Sweden, considering the specified experience level and the specialized nature of the role (digital employee experience, HR process integration). Benefits are typical for a company of this nature in Sweden.

🎯 Team & Company Context

🏢 Company Culture

Industry: Engineering & Technology. Aurora Engineering AB operates within the engineering sector, likely focusing on advanced technological solutions, infrastructure, or manufacturing. This context implies a culture that values innovation, precision, efficiency, and data-driven decision-making.

Company Size: Aurora Engineering AB is part of the "Aurora" group, suggesting it could be a significant entity within a larger conglomerate or a substantial independent company. The job posting is on their careers page, indicating a dedicated HR and recruitment function.

Founded: [Company Founded: Not provided] The founding date would provide context on the company's history and evolution. A long-standing company might have established processes, while a newer one might be more agile and open to rapid change.

Team Structure:

• The UX Lead will likely be part of a broader Digital Transformation, HR Technology, or Employee Experience team.

• This role will require close collaboration with HR specialists, IT architects, platform administrators (e.g., ServiceNow), and potentially internal communications or change management teams.

• Reporting likely goes to a Director or VP level within HR, IT, or a dedicated Digital Experience function, overseeing a cross-functional group of contributors. Methodology:

• Data-Driven Insights: Operations and design decisions will be informed by user data, system analytics, and performance metrics.

• Agile & Iterative Design: A focus on iterative development and continuous improvement, aligning with modern software and digital product development practices.

• Process-Centric Approach: Emphasis on understanding and optimizing underlying processes as the foundation for effective digital solutions.

• Cross-functional Alignment: Strong emphasis on collaboration and consensus-building across diverse departments to achieve unified outcomes.

Company Website: https://careers.aurora-engineering.com

📝 Enhancement Note: Given the engineering industry context, expect a culture that values technical excellence, problem-solving, and efficiency. The "Digital Employee Experience" focus suggests a commitment to modernizing operations and enhancing employee productivity through technology.

📈 Career & Growth Analysis

Operations Career Level: This is a "Lead" position, indicating a senior individual contributor role with significant strategic influence and responsibility. It requires expertise in both UX design and process optimization, bridging the gap between user needs and operational efficiency. The role is pivotal in shaping the digital employee journey.

Reporting Structure: The UX Lead will likely report to a Director or VP level, potentially within Human Resources, Digital Transformation, or IT. They will collaborate extensively with various department heads and platform owners.

Operations Impact: This role directly impacts operational efficiency by streamlining HR processes, increasing self-service adoption, and enabling automation. It also significantly influences employee productivity and satisfaction by improving the usability and consistency of digital tools, ultimately contributing to a positive and efficient work environment.

Growth Opportunities:

• Leadership Expansion: Potential to grow into a management role overseeing a team of UX designers, process analysts, or digital experience specialists.

• Strategic Influence: Opportunity to shape the long-term digital strategy for employee experience across the entire organization.

• Specialization: Deepen expertise in areas like HR technology, AI in employee experience, or advanced process automation within a large enterprise context.

• Cross-Departmental Mobility: Potential to move into broader HR technology, digital transformation, or even product management roles within Aurora Engineering AB.

📝 Enhancement Note: The "Lead" title signifies a significant step in an operations or UX career, offering a blend of hands-on design leadership and strategic process ownership. Growth opportunities are likely tied to the successful implementation of digital transformation initiatives.

🌐 Work Environment

Office Type: On-site. The role is based at Aurora Engineering AB's office in Göteborg, Sweden. This implies a traditional office environment designed for collaboration and focused work.

Office Location(s): Theres Svenssons gata 13, Göteborg, 417 55, Sweden. This location suggests accessibility within the city of Gothenburg.

Workspace Context:

• Collaborative Spaces: Expect access to meeting rooms, project spaces, and potentially informal collaboration zones designed to foster teamwork and idea exchange.

• Digital Tools & Technology: The role will involve utilizing industry-standard UX design tools, collaboration platforms (like Microsoft Teams), and potentially access to HR systems (like ServiceNow) for testing and process analysis.

• Team Interaction: Opportunities to engage with a diverse group of professionals from HR, IT, and other business units, promoting a dynamic and interconnected work environment.

Work Schedule: The standard 40-hour work week is typical for full-time employees in Sweden. While the role requires presence on-site, there may be some flexibility in daily working hours, allowing for effective management of personal tasks and work-life balance, which is crucial for sustained productivity in complex operational roles.

📝 Enhancement Note: The on-site requirement emphasizes the importance of in-person collaboration, team cohesion, and direct interaction within the office environment, which is often beneficial for complex UX and process design discussions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, likely focusing on relevant experience in UX leadership, HR processes, and platform familiarity.

• Portfolio Presentation & Discussion: A session where you will present selected case studies from your portfolio, detailing your approach to UX strategy, process optimization, and cross-functional collaboration. Be prepared to discuss your role, challenges, solutions, and quantifiable outcomes.

• Skills-Based Interview: Questions designed to assess your technical UX skills, understanding of HR processes, and ability to translate requirements into actionable designs. Expect scenario-based questions.

• Cross-functional Panel Interview: Interviews with key stakeholders from HR, IT, and potentially other business units to evaluate your collaboration style, communication effectiveness, and alignment with company culture.

• Final Interview: A meeting with senior leadership to discuss strategic vision, leadership potential, and overall fit for the role and Aurora Engineering AB.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problem, your specific contribution, the solution you designed, and the measurable impact (e.g., efficiency gains, adoption rates, user satisfaction improvements).

• Process-Driven Narratives: For each case study, walk through your design process, highlighting how you identified user needs, analyzed existing processes, and developed solutions. Emphasize the "digital-first" and "automation-ready" aspects.

• Showcase Collaboration: Include examples that demonstrate how you partnered with technical teams, HR subject matter experts, and business stakeholders to achieve successful outcomes.

• Tailor to the Role: Highlight projects that best align with leading digital employee experiences, optimizing HR processes, and working with enterprise platforms like ServiceNow or the Microsoft ecosystem.

Challenge Preparation:

• Process Mapping Exercise: Be ready to discuss how you would approach mapping a typical HR process (e.g., onboarding) and identify areas for digital improvement and automation.

• UX Strategy Scenario: Prepare to outline your strategy for establishing UX standards and a design system for a new employee-facing digital tool or platform.

• Stakeholder Management Simulation: Think about how you would handle conflicting priorities or feedback from different stakeholder groups (e.g., HR wanting strict compliance vs. IT wanting rapid deployment).

📝 Enhancement Note: The emphasis on portfolio review and potential challenges indicates that Aurora Engineering AB is looking for candidates who can demonstrate tangible results and a strategic, process-oriented approach to UX design, rather than just aesthetic skills.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Figma, Sketch, Adobe XD, InVision, or similar industry-standard tools for wireframing, prototyping, and visual design.

• Process Mapping & Documentation: Visio, Lucidchart, Miro, or specialized BPM (Business Process Management) tools for workflow visualization and documentation.

• Collaboration Platforms: Microsoft Teams, Slack, or similar for real-time communication and team collaboration.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or platform-specific analytics for tracking user behavior on digital platforms.

• BI & Dashboarding Tools: Power BI, Tableau, or similar for creating reports and dashboards to monitor UX and operational KPIs.

• User Feedback Tools: SurveyMonkey, Typeform, Qualtrics, or in-app feedback mechanisms for gathering qualitative user insights.

CRM & Automation:

• Enterprise Platforms: ServiceNow (highly likely given the mention), Microsoft Dynamics 365, or similar for HR service delivery, case management, and workflow automation.

• HRIS/HCM Systems: Experience with systems like Workday, SAP SuccessFactors, Oracle HCM, or similar is valuable for understanding core HR data and processes.

• Automation/Integration Tools: Familiarity with Power Automate, Zapier, or other integration platforms that enable seamless data flow and workflow automation between systems.

📝 Enhancement Note: The explicit mention of ServiceNow and the Microsoft ecosystem suggests that proficiency with these platforms will be a significant advantage. Candidates should be prepared to discuss how they leverage these tools to enhance employee experiences and streamline operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of employees, ensuring digital solutions are intuitive, accessible, and valuable.

• Efficiency & Optimization: A drive to continuously improve processes, eliminate waste, and leverage technology to achieve operational excellence and scalability.

• Collaboration & Partnership: A belief in the power of working together across departments (HR, IT, business) to achieve unified goals and deliver integrated solutions.

• Innovation & Future-Forward Thinking: An embrace of new technologies and methodologies (like AI and advanced automation) to create cutting-edge employee experiences and efficient operational workflows.

• Data-Driven Decision Making: Reliance on data, metrics, and user feedback to inform strategy, measure impact, and guide continuous improvement efforts.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where the UX Lead actively partners with HR specialists, IT architects, platform administrators, and business unit representatives.

• Open Communication & Feedback: A culture that encourages open dialogue, constructive feedback, and transparent communication to ensure alignment and address challenges proactively.

• Shared Ownership: An emphasis on collective responsibility for the success of digital employee experiences and operational improvements, fostering a sense of shared purpose.

📝 Enhancement Note: The values suggest a forward-thinking, collaborative, and results-oriented culture. Candidates who can demonstrate alignment with these values, particularly in their approach to problem-solving and teamwork, will be well-suited for this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Silos: Effectively connecting disparate HR processes, IT systems, and departmental objectives to create a unified digital employee experience.

• Driving Adoption: Overcoming resistance to change and ensuring high adoption rates for new digital tools and optimized processes among a diverse employee base.

• Balancing Needs: Harmonizing the needs of employees, HR administrators, and IT infrastructure while ensuring scalability and efficiency.

• Measuring Impact: Quantifying the ROI of UX improvements and process optimizations in a way that resonates with business leaders.

Learning & Development Opportunities:

• Advanced UX & Service Design: Opportunities to deepen expertise in service design methodologies, advanced journey mapping techniques, and complex enterprise UX challenges.

• HR Technology Specialization: Gaining in-depth knowledge of leading HR platforms like ServiceNow and understanding their strategic application in employee experience and operational efficiency.

• Process Automation & AI Integration: Learning to design and implement automation workflows and AI-driven features that enhance both employee and agent productivity.

• Leadership Development: Developing strategic leadership skills, stakeholder management, and the ability to influence organizational change at a senior level.

📝 Enhancement Note: The challenges presented are typical for roles focused on digital transformation and process optimization within large organizations. The growth opportunities are substantial, offering a clear path for career advancement within the operations and digital experience domains.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a UX strategy for a new digital employee portal, considering existing HR processes and technology constraints?" (Focus on your strategic framework, user research methods, and iterative design approach.)

• "Describe a time you had to simplify a complex HR process for digital delivery. What was your methodology, and what were the key outcomes?" (Highlight your process analysis, design thinking, and ability to translate complex requirements into user-friendly solutions.)

• "How do you ensure consistency in user experience across multiple platforms (e.g., ServiceNow, Intranet, Mobile App) when there isn't a centralized design system in place?" (Discuss your approach to defining standards, collaborating with platform owners, and advocating for a unified design language.) Company & Culture Questions:

• "What do you know about Aurora Engineering AB and our commitment to employee experience?" (Research the company's mission, values, and any recent news related to technology or employee initiatives.)

• "How do you foster a user-centric culture within a company, especially if it's traditionally more engineering or process-focused?" (Discuss strategies for evangelizing UX, demonstrating value, and building empathy for the user.)

• "Describe your experience working with cross-functional teams. How do you manage differing priorities and ensure alignment on digital initiatives?" (Prepare examples of successful collaboration and conflict resolution.) Portfolio Presentation Strategy:

• Storytelling: Structure your case studies as compelling narratives, clearly outlining the problem, your unique contribution, the solution, and the measurable impact.

• Process Emphasis: Walk through your design process, showing how you moved from understanding the problem to delivering a validated solution. Highlight your UX methodology and process optimization techniques.

• Quantifiable Results: Be ready to present specific metrics and data that demonstrate the success of your projects, such as improvements in efficiency, adoption rates, or user satisfaction scores.

• Tool Proficiency: Briefly mention the tools you used and how they supported your design and analysis efforts, especially those relevant to enterprise platforms and process mapping.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of strategic thinking, practical UX skills, process optimization expertise, and strong collaborative abilities. Be ready to back up your claims with concrete examples and data.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Aurora Engineering AB careers page.

• Tailor Your Resume: Highlight keywords and experiences directly related to UX leadership, digital employee experience, HR process optimization, service design, journey mapping, and relevant enterprise platforms (ServiceNow, Microsoft ecosystem). Quantify achievements with metrics where possible.

• Curate Your Portfolio: Select 2-3 key projects that best showcase your strategic UX approach, process improvement methodologies, and cross-functional collaboration. Ensure each case study clearly articulates the problem, your role, the solution, and the impact.

• Prepare Your Narrative: Practice presenting your portfolio projects, focusing on telling a clear story about your process, challenges, and the measurable results you achieved. Be ready to discuss how your work aligns with driving operational efficiency and enhancing employee experience.

• Research Aurora Engineering AB: Understand the company's industry, mission, and any stated values related to innovation, employee experience, or digital transformation. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.