UX Director II

📍 Job Overview

Job Title: UX Director II

Company: Liberty Mutual Insurance

Location: Boston, MA; Portsmouth, NH; Plano, TX; Indianapolis, IN; Columbus, OH

Job Type: FULL_TIME

Category: User Experience (UX) Design Leadership / Operations

Date Posted: August 26, 2026

Experience Level: 10+ Years

Remote Status: Hybrid (2 days onsite)

🚀 Role Summary

• Lead and mentor a team of 8-10 experience designers and researchers focused on enhancing global employee experiences within the Enterprise Technology Organization.

• Drive strategic vision and build the design practice for enterprise-focused digital services, global cybersecurity, and mobile app experiences.

• Champion design excellence by guiding the team in applying appropriate UX methodologies and tools to solve complex problems, grounded in data, insights, and empathy.

• Foster purposeful innovation, particularly in exploring AI technologies through a responsible, human-centered lens aligned with clear business objectives.

📝 Enhancement Note: This role is positioned within an "enterprise-focused team" at Liberty Mutual, aiming to transform the employee experience. The emphasis on "global employee experiences" and "Enterprise Technology Organization" suggests a significant focus on internal tools, platforms, and processes that support a large workforce. This is distinct from customer-facing UX roles and requires a deep understanding of enterprise systems, internal workflows, and the unique challenges of designing for employees across a global organization. The hybrid work model (2 days onsite) is a key aspect of the work environment.

📈 Primary Responsibilities

• Inspire and empower a team of experience designers and researchers to deliver human-centered solutions that build loyalty and strengthen trust for employees.

• Shape the strategic vision for global digital services, global cybersecurity, and mobile app experiences, ensuring alignment across product, technology, and business units.

• Guide the team in applying robust UX methods and tools to solve complex problems, prioritizing data-driven insights and user empathy.

• Lead and grow the user research practice, setting the research roadmap, elevating methodological rigor, and ensuring findings translate into actionable business decisions.

• Advocate for the employee experience by ensuring user needs and pain points are central to all design and technology decisions, leveraging both qualitative and quantitative research.

• Facilitate exploration of AI and other transformative technologies, ensuring responsible and human-centered application that aligns with enterprise purpose.

• Collaborate with other UX leaders to ensure seamless and cohesive employee experiences across Liberty Mutual's entire ecosystem.

• Strengthen design systems, workflows, and standards to deliver consistent, accessible, and scalable design solutions for internal platforms and tools.

• Coach and mentor team members, supporting their professional development, craft sharpening, and impact expansion.

• Support and communicate UX deliverables, including service design blueprints, product roadmaps, personas, journey maps, wireframes, flow diagrams, sitemaps, prototypes, and UI designs.

📝 Enhancement Note: The responsibilities highlight a dual focus on team leadership (managing designers/researchers, coaching talent) and strategic design execution (shaping vision, elevating practice, driving innovation). The emphasis on "enterprise-focused team," "global employee experiences," and "Enterprise Technology Organization" indicates that the primary users are Liberty Mutual employees, requiring a strategic approach to internal tools, productivity platforms, and employee-facing systems rather than external customer products. The mention of "global cybersecurity" also points to a critical area of focus.

🎓 Skills & Qualifications

Education: Bachelor's or Master's Degree in a technical or business discipline.

Experience: Minimum of 10+ years of UX or design experience, with a proven track record of leading multidisciplinary design teams.

Required Skills:

• UX Strategy & Vision: Ability to define and articulate a clear strategic design vision for complex enterprise systems and employee experiences.

• Design Leadership & Team Management: Proven experience leading, mentoring, and growing teams of experience designers and user researchers (8-10 individuals).

• User Research Expertise: Deep understanding and practical application of qualitative and quantitative research methodologies to uncover user needs and inform design decisions.

• Design Thinking & Agile Methodologies: Experience applying frameworks such as Design Thinking, Lean UX, and Agile to deliver measurable outcomes in a fast-paced environment.

• Exceptional Communication & Storytelling: Demonstrated ability to influence, align, and inspire stakeholders at all levels of the organization through compelling narratives and clear articulation of design rationale.

• Strategic Thinking & Empathy: Capacity for high-level strategic thinking combined with a profound empathy for users and a passion for crafting exceptional experiences.

• Cross-Functional Collaboration: Proven ability to build strong relationships and align UX strategy with product, technology, and business teams.

• User-Centered Design Principles: Mastery in applying human-centered design principles to create intuitive, effective, and engaging employee experiences.

• Design Systems & Standards: Experience in strengthening and implementing design systems, workflows, and standards for consistency and scalability.

• AI Integration in UX: Experience leading design work involving AI, with the judgment to assess its value and appropriate application.

Preferred Skills:

• Service Design: Experience in mapping and improving end-to-end employee journeys and service blueprints.

• Enterprise Technology Domain Knowledge: Familiarity with enterprise software, internal tools, or the insurance industry's technology landscape.

• Prototyping & UI Design: Hands-on proficiency in creating wireframes, flow diagrams, prototypes, and UI designs.

• Data Analysis & Metrics: Ability to translate data and metrics into actionable insights for UX improvements.

• Talent Acquisition: Experience actively engaging in recruiting processes to hire top UX and research talent.

📝 Enhancement Note: The "Mastery in at least two UX disciplines (product design, content design, prototyping, research, front-end development, etc.) and fluency in the rest" requirement is critical. While the primary focus is leadership, this implies the Director should have a strong foundational understanding across the UX spectrum to effectively guide and critique their team's work, especially in areas like product design, content design, and research. The mention of "front-end development" suggests an appreciation for technical feasibility and collaboration with engineering.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Leadership Case Studies: Demonstrate leadership of design teams through case studies showcasing strategic vision, team management, and successful project delivery. Highlight how you guided your team to solve complex employee experience problems.

• Strategic Impact Examples: Showcase instances where your strategic design thinking led to measurable improvements in employee productivity, efficiency, or satisfaction within an enterprise context.

• Process Improvement Documentation: Provide examples of how you've documented, optimized, or implemented new design workflows, research practices, or design system standards within a team or organization.

• Cross-Functional Alignment: Illustrate how you've collaborated with Product, Technology, and Business stakeholders to align UX strategy, influence decisions, and drive user-centered outcomes.

• User Research & Insights Integration: Present examples of how user research findings were translated into actionable design solutions that addressed specific employee needs or business challenges.

Process Documentation:

• Workflow Design & Optimization: Showcase experience in designing and optimizing workflows for UX teams, including research pipelines, design processes, and collaboration models.

• System Implementation & Standards: Provide examples of contributions to the development or enhancement of design systems, style guides, or internal UX standards that ensure consistency and scalability.

• Measurement & Performance Analysis: Demonstrate how you've established metrics and analyzed performance to gauge the impact of UX initiatives and drive continuous improvement.

📝 Enhancement Note: Given this is a Director-level role, the portfolio should emphasize strategic impact and team leadership over individual design execution. Case studies should clearly articulate the problem, the strategic approach taken by the team under your guidance, the methodologies employed, the challenges overcome, and the quantifiable business or employee outcomes achieved. A strong emphasis on how you scaled design practices and influenced organizational change is expected.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this position in Boston, MA, is approximately $163,500 to $229,500 annually. This range is based on Liberty Mutual's stated pay philosophy and industry benchmarks for a UX Director II role with 10+ years of experience in a major metropolitan area.

Benefits:

• Comprehensive Benefits: Includes health insurance, dental, vision, and other standard benefits.

• Flexible Time Off: Liberty Mutual offers flexible time off policies, allowing employees to manage their personal time effectively.

• Professional Development Opportunities: Access to training, workshops, conferences, and other resources to support career growth and skill enhancement.

• Employee Resource Groups (ERGs): Opportunities to join and engage with ERGs that foster community, belonging, and professional networking.

• Hybrid Work Model: Supports a balance between in-office collaboration and remote work flexibility.

• Retirement Savings Plan: Likely includes a 401(k) or similar plan with potential company match.

Working Hours: Standard full-time hours, estimated at 40 hours per week, with a hybrid work schedule requiring 2 days onsite. Flexibility may be available for focused tasks, but core hours and collaboration needs will dictate on-site presence.

📝 Enhancement Note: The salary range provided is an estimate based on the provided AI data and typical market rates for a UX Director II in a high-cost-of-living area like Boston. Actual compensation can vary significantly based on specific location within the listed cities, candidate experience, and negotiation. The benefits listed are common for large corporations like Liberty Mutual, with a specific emphasis on professional development and employee resource groups, aligning with their stated commitment to culture and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance (Financial Services), with a strong focus on Digital Transformation and Customer/Employee Experience. Liberty Mutual operates as a "tech startup within a Fortune 100 company."

Company Size: Large enterprise (implied by Fortune 100 status and 40,000+ employees globally). This scale impacts the complexity and reach of internal systems.

Founded: Liberty Mutual was founded in 1912. This indicates a long-standing company with established processes, but also one undergoing significant modernization and digital disruption.

Team Structure:

• UX Leadership: This role leads a team of 8-10 experience designers and researchers within the Enterprise Technology Organization.

• Reporting Structure: The UX Director will likely report to a higher-level UX leader (e.g., VP of UX, Head of Design) and will be responsible for managing their direct reports.

• Cross-Functional Collaboration: Close partnership with Product Managers, Engineering Leads, Business Stakeholders, and other UX leaders across various departments (e.g., Global Digital Services, Global Cybersecurity) is essential.

Methodology:

• Data-Driven Design: Emphasis on using qualitative and quantitative research, insights, and data to inform design decisions.

• Human-Centered Design: A core philosophy focused on understanding and prioritizing the needs of employees and customers.

• Agile & Lean UX: Adoption of agile development methodologies and lean UX principles for iterative product development and rapid delivery.

• Design Thinking: Application of design thinking frameworks to tackle complex problems and foster innovation.

Company Website: https://www.libertymutual.com/

📝 Enhancement Note: The company culture is described as "positive, diverse, and supportive," with an appreciation for "curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback." This suggests an environment where open communication, continuous learning, and collaborative problem-solving are valued. The "tech startup within a Fortune 100 company" framing implies a dynamic, innovative, yet structured environment.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership role (Director II) within the UX discipline, specifically focused on enterprise employee experiences. It represents a significant step in career progression for experienced UX professionals, moving from individual contribution or team lead roles into strategic management and practice-building.

Reporting Structure: The UX Director will manage a team of designers and researchers and will likely report to a VP of UX or a similar senior leader within the broader design or technology organization. They will be a key partner to leaders in Product Management, Engineering, and Business units within the Enterprise Technology Organization.

Operations Impact: This role has a direct impact on the efficiency, productivity, and overall job satisfaction of Liberty Mutual's global workforce. By improving internal tools and platforms, the UX Director contributes to the company's ability to deliver on its customer promises and achieve its business objectives. The work directly supports the company's digital transformation initiatives.

Growth Opportunities:

• Leadership Advancement: Potential to grow into higher leadership roles within UX/Design, such as Senior Director or VP, overseeing larger departments or broader areas of the employee experience.

• Strategic Influence: Opportunities to shape the long-term UX strategy for the entire enterprise and influence technology roadmaps.

• Domain Specialization: Deepen expertise in enterprise technology, insurance industry UX, or specialized areas like AI in employee tools.

• Mentorship & Practice Building: Lead initiatives to further develop the UX practice within Liberty Mutual, mentoring future design leaders.

📝 Enhancement Note: The "II" in UX Director II suggests there might be a UX Director I or Senior UX Manager role below this level, indicating a clear career ladder within the organization for UX leadership. The focus on "Enterprise Technology Organization" and "global employee experiences" means career growth might also involve expanding scope across different business units or geographies within Liberty Mutual.

🌐 Work Environment

Office Type: Hybrid work model, requiring 2 days onsite per week. This indicates a need for a collaborative office space designed to facilitate team interaction, brainstorming, and cross-functional meetings.

Office Location(s): The role is open to candidates in Boston, MA; Portsmouth, NH; Plano, TX; Indianapolis, IN; and Columbus, OH. This distributed hybrid model allows for local team collaboration while maintaining a national presence.

Workspace Context:

• Collaborative Environment: The onsite days are designed to foster in-person collaboration, innovation, and relationship-building with team members and stakeholders.

• Operations Tools & Technology: Access to enterprise-grade design and research tools, collaboration platforms, and potentially advanced analytics and AI tools will be provided.

• Team Interaction: Regular opportunities for direct interaction with direct reports, peers, and senior leadership, both in-person and virtually.

Work Schedule: Standard full-time work schedule (approx. 40 hours/week). The hybrid model allows for flexibility in how and where work is completed, balancing focused individual tasks with collaborative team activities.

📝 Enhancement Note: The hybrid model with specific onsite days is a crucial aspect of the work environment. Candidates should be prepared for regular in-office presence in one of the specified locations and understand that team dynamics are built around this blended approach.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and logistical details.

• Hiring Manager Interview: In-depth discussion with the hiring manager (likely a senior UX leader) focusing on leadership philosophy, strategic thinking, team management experience, and past accomplishments.

• Team/Peer Interviews: Meetings with direct reports (designers/researchers) and cross-functional partners (Product, Engineering) to assess collaboration style, leadership approach, and ability to influence.

• Portfolio Presentation: A dedicated session where candidates present their portfolio, focusing on leadership case studies, strategic impact, and team management. This is a critical evaluation point.

• Executive Interview: Potentially a final interview with a senior executive (e.g., VP of UX, CTO) to ensure alignment with organizational vision and leadership expectations.

Portfolio Review Tips:

• Focus on Leadership Impact: Curate case studies that clearly demonstrate your role as a leader and strategist, not just an individual contributor. Highlight how you empowered your team.

• Showcase Process & Methodology: Detail the design and research processes your team followed, emphasizing how you adapted methodologies to the enterprise context and specific business challenges.

• Quantify Outcomes: Wherever possible, present quantifiable results of your team's work, such as improvements in employee productivity, efficiency gains, cost savings, or enhanced user satisfaction scores.

• Address AI Experience: Be prepared to discuss your experience leading design work involving AI, highlighting your judgment in its application and any ethical considerations addressed.

• Storytelling: Frame your portfolio presentations as compelling narratives that showcase problem-solving, strategic decision-making, and impactful outcomes.

Challenge Preparation:

• Strategic Vision Exercise: Be ready to discuss how you would approach developing a UX strategy for a specific enterprise challenge or initiative at Liberty Mutual.

• Team Management Scenarios: Prepare to answer questions about how you handle team conflicts, motivate underperforming individuals, foster growth, and build a high-performing design team.

• Stakeholder Alignment: Practice articulating how you would gain buy-in and align UX strategy with diverse stakeholders across product, engineering, and business units.

📝 Enhancement Note: The "Deliver UX assets" bullet point in the responsibilities implies that while the role is leadership-focused, a demonstration of understanding these assets (service design blueprints, personas, journey maps, wireframes, etc.) and how to guide their creation is crucial for the portfolio review and interview.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP (or similar advanced prototyping tools).

• User Research Platforms: UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey, or internal research tools.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Microsoft Teams, Slack.

• Design System Management: Tools for managing and documenting design systems (e.g., Zeroheight, Storybook).

Analytics & Reporting:

• Web & Product Analytics: Google Analytics, Adobe Analytics, Pendo, Amplitude, Mixpanel.

• Data Visualization: Tableau, Power BI, Looker (or similar BI tools) for reporting on UX metrics and impact.

• A/B Testing Tools: Optimizely, VWO, Google Optimize.

CRM & Automation:

• CRM Systems: Salesforce (likely used for sales/customer data, but understanding its role in the broader ecosystem is beneficial).

• Workflow Automation: Understanding of how enterprise workflows are automated or can be improved through UX design.

• Integration Platforms: Familiarity with how different enterprise systems integrate to create seamless employee experiences.

📝 Enhancement Note: Given the "Enterprise Technology Organization" context, proficiency with enterprise-grade tools and platforms is expected. The role requires not just using these tools but also understanding how they integrate and how UX can optimize workflows within a complex technology stack. Familiarity with AI tools and platforms relevant to design or research augmentation would be a significant plus.

👥 Team Culture & Values

Operations Values:

• Customer/Employee Centricity: A fundamental commitment to understanding and serving the needs of employees and, by extension, customers.

• Data-Driven Decision Making: Reliance on research, analytics, and insights to guide strategy and design choices.

• Collaboration & Teamwork: Strong emphasis on working effectively across diverse teams and disciplines to achieve shared goals.

• Innovation & Continuous Improvement: A drive to explore new technologies and methodologies to enhance experiences and processes.

• Inclusion & Diversity: A commitment to building an inclusive environment where diverse perspectives are valued and contribute to better outcomes.

• Accountability & Ownership: Taking responsibility for outcomes and delivering on commitments.

Collaboration Style:

• Partnership-Oriented: Proactive engagement with Product Management, Engineering, and Business stakeholders to ensure alignment and co-creation.

• Feedback-Rich: A culture that encourages constructive feedback and open dialogue to refine designs and strategies.

• Knowledge Sharing: Practices that promote the sharing of best practices, learnings, and insights across the UX team and with other departments.

• Agile & Iterative: A collaborative approach that embraces iterative development and continuous refinement based on feedback and data.

📝 Enhancement Note: The company's stated values ("positive, diverse, and supportive culture," "curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback") directly inform the expected collaboration style and operational values for this role. The emphasis on "tech startup within a Fortune 100 company" suggests a balance between innovation and structured processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Scaling Design Practices: Effectively scaling UX design and research practices across a large, global enterprise with diverse needs and legacy systems.

• Driving Enterprise-Wide Adoption: Gaining buy-in and ensuring consistent adoption of new UX standards and employee experience initiatives across multiple departments and business units.

• Balancing Stakeholder Needs: Navigating competing priorities and aligning diverse stakeholder expectations from different business functions (e.g., IT, HR, Legal, Operations).

• Integrating AI Responsibly: Leading the thoughtful and ethical integration of AI into employee tools, ensuring it enhances rather than hinders the user experience and addresses potential biases.

• Hybrid Work Management: Optimizing team collaboration, culture, and productivity within a hybrid work model, ensuring equitable experience for all team members.

Learning & Development Opportunities:

• Advanced Leadership Training: Opportunities to enhance strategic leadership, change management, and organizational influence skills.

• Industry Conferences & Certifications: Support for attending relevant UX, design leadership, and AI conferences or pursuing certifications.

• Mentorship Programs: Access to senior mentors within Liberty Mutual or industry-wide programs to guide career development.

• Exposure to Diverse Business Units: Opportunity to gain deep understanding of various facets of the insurance business and their technology needs, broadening strategic perspective.

📝 Enhancement Note: The challenges are directly tied to the scale and complexity of a Fortune 100 financial services company undergoing digital transformation. Successfully navigating these challenges will require strong strategic leadership, exceptional communication, and a deep understanding of enterprise systems and organizational dynamics.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy for leading a UX team focused on enterprise employee experiences. How would you set the strategic direction for this team?" (Focus on vision setting, team empowerment, and alignment with business goals.)

• "How do you approach balancing the needs of different stakeholders (e.g., IT, HR, business units) when designing enterprise solutions? Provide an example." (Highlight your stakeholder management, negotiation, and consensus-building skills.)

• "Imagine we need to redesign our internal knowledge management system. What would be your first steps, and how would you involve your team and other departments?" (Demonstrate your process, strategic thinking, and collaborative approach.) Company & Culture Questions:

• "What interests you about Liberty Mutual's mission, particularly our approach as a 'tech startup within a Fortune 100 company'?" (Show you've researched the company and understand its unique position.)

• "How do you foster a culture of innovation and psychological safety within a design team, especially when exploring new technologies like AI?" (Connect your leadership style to Liberty Mutual's values of curiosity, collaboration, and feedback.)

• "How do you measure the success and impact of UX initiatives within an enterprise environment? What metrics would you prioritize?" (Focus on data-driven outcomes and ROI.) Portfolio Presentation Strategy:

• Narrative Arc: Structure your portfolio presentation with a clear beginning (the problem), middle (the strategy, process, and team's work), and end (the impactful solution and outcomes).

• Emphasize Your Role: Clearly articulate your specific contributions as a leader – how you guided the team, made strategic decisions, and influenced outcomes, rather than just describing the final product.

• Visual Storytelling: Use visuals (screenshots, diagrams, prototypes) effectively to illustrate your points, but ensure they support your narrative and don't become the sole focus.

• Address AI & Complexity: Be prepared to discuss your experience with AI integration and how you've handled complex enterprise-level projects.

• Q&A Readiness: Anticipate questions about your leadership style, team dynamics, and strategic decision-making based on your presented case studies.

📝 Enhancement Note: Candidates should be prepared to discuss how they would apply their leadership and UX expertise to Liberty Mutual's specific context – a large, established insurance company undergoing digital transformation with a focus on employee experience and enterprise technology. Highlighting experience with AI in a practical, business-oriented way will be a key differentiator.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Liberty Mutual Careers portal via the provided URL.

• Customize Your Resume: Tailor your resume to highlight leadership experience, strategic UX planning, team management of designers/researchers, and quantifiable achievements in enterprise environments. Integrate keywords like "UX Director," "Design Leadership," "Enterprise Technology," "Employee Experience," "Agile," "Design Thinking," and "AI."

• Refine Your Portfolio: Ensure your portfolio clearly showcases leadership case studies, demonstrating strategic impact, process optimization, and team growth. Prioritize examples relevant to enterprise internal tools or complex systems. Include links prominently.

• Prepare for Behavioral & Strategic Questions: Practice articulating your leadership philosophy, problem-solving approaches, and how you'd tackle enterprise UX challenges. Be ready to discuss your experience with AI and hybrid work models.

• Research Liberty Mutual: Gain a deep understanding of Liberty Mutual's business, its digital transformation efforts, its commitment to employee experience, and its stated values. This will help you tailor your responses and demonstrate cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.