UX Designer (temporary position)

📍 Job Overview

Job Title: UX Designer (Temporary Position)

Company: Telia Company

Location: Solna, Sweden / Göteborg, Sweden

Job Type: Full-Time, Temporary

Category: User Experience (UX) Design, Digital Product Design

Date Posted: 2026-06-01

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid (Remote OK, with on-site expectations)

🚀 Role Summary

• This role focuses on designing and enhancing digital customer-facing flows across web, app, and support touchpoints, aiming to improve conversion rates and reduce customer effort.

• The position requires a blend of strategic thinking and hands-on execution, translating customer needs and data-driven insights into intuitive user experiences.

• Collaboration is key, involving close partnerships with business stakeholders, data analysts, product owners, developers, and other design and business professionals in a cross-functional environment.

• The ideal candidate will possess strong UX thinking, excellent UI craft, and a proactive, solution-oriented mindset with a comfort level around emerging digital tools, including AI.

📝 Enhancement Note: While the job title is "UX Designer," the description mentions "Senior UX/UI Designer" and "Parental Leave Cover," indicating a mid-level to senior responsibility scope, likely requiring a strong portfolio showcasing end-to-end design process and measurable impact. The "temporary position" aspect suggests a focus on delivering specific projects or improvements within the contract duration.

📈 Primary Responsibilities

• Design and iteratively improve customer-facing digital flows across web, mobile applications, and support channels to optimize user journeys and enhance overall customer experience.

• Translate customer needs, behavior data, hypotheses, and insights into clear, intuitive, and user-centered UX solutions and UI designs.

• Develop comprehensive design artifacts, including flows, wireframes, and interactive prototypes, from conceptualization through to implementation readiness.

• Ensure a consistent, high-quality, and brand-aligned user experience across all digital touchpoints and channels.

• Collaborate effectively within a highly cross-functional team, including business stakeholders, data analysts, product owners, frontend developers, service designers, copywriters, and AI trainers.

• Utilize data and customer insights to identify opportunities for design improvements and test new concepts and hypotheses.

• Contribute to the strategic direction of digital customer experiences by providing design expertise and advocating for user needs.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design, with a strong emphasis on understanding customer behavior and using data to drive design decisions. The collaborative aspect is crucial, highlighting the need for strong communication and teamwork skills in a complex organizational structure.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 3 years of professional experience in UX/UI design, with a proven track record in designing digital customer journeys.

Required Skills:

• Strong UX thinking and problem-solving abilities, with a focus on user-centered design principles.

• Excellent UI design craft, with a keen eye for visual aesthetics, usability, and consistency.

• Proficiency in Figma for wireframing, prototyping, and high-fidelity design.

• Experience in designing and optimizing digital customer journeys across various platforms (web, app).

• Ability to translate customer needs and data insights into actionable design solutions.

• Strong communication and presentation skills, with the ability to articulate design rationale clearly.

• Experience working in a collaborative, cross-functional team environment.

Preferred Skills:

• Familiarity with AI and digital tools, demonstrating curiosity and a willingness to explore new technologies.

• Experience with service design principles and methodologies.

• Understanding of business processes and how they intersect with digital customer experiences.

• Experience with user research methodologies and usability testing.

• Knowledge of conversion rate optimization (CRO) principles.

📝 Enhancement Note: The emphasis on Figma, combined with the requirement for both UX and UI skills, suggests a role that requires a designer capable of handling the entire design spectrum from concept to detailed visual design. The "comfort around AI and digital tools" points towards an innovative and forward-thinking approach to design.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse UX/UI design projects demonstrating end-to-end design process.

• Projects should highlight experience with digital customer journeys and cross-functional collaboration.

• Include examples of wireframes, user flows, interactive prototypes, and final UI designs.

• Demonstrate how data and customer insights were used to inform design decisions and iterations.

Process Documentation:

• Be prepared to discuss your design process in detail, including user research, ideation, wireframing, prototyping, user testing, and handoff to development.

• Highlight your approach to iterating on designs based on feedback, data, and business requirements.

• Showcase how you ensure design consistency and quality across different platforms and touchpoints.

📝 Enhancement Note: A strong portfolio is critical for this role, as it's the primary method to assess design craft, process, and impact. Candidates should be ready to articulate their decision-making process and demonstrate how their designs have led to positive user and business outcomes.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive benefits package tailored to the local market.

• Opportunities for remote work, offering flexibility in your work arrangement.

• Performance-based bonus, tied to individual performance and Telia's overall results.

• Opportunities for professional development and skill enhancement within a leading telecommunications company.

Working Hours:

• Standard full-time working hours, likely around 40 hours per week, with flexibility offered within the hybrid work model.

📝 Enhancement Note: The salary range is an estimate based on general market data for UX/UI Designers in Sweden. Actual compensation will be determined by Telia Company based on the candidate's qualifications, experience, and the specific internal grading for this temporary role. The "comprehensive benefits package" is standard for full-time roles and often includes health insurance, pension contributions, and other local entitlements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, Technology, Digital Services. Telia Company operates as a leading telecommunications operator and climate leader, focusing on connectivity and digital solutions across the Nordics and Baltics.

Company Size: Over 15,000 employees across the Nordics and Baltics. This large scale implies a structured environment with opportunities for impact across a broad user base.

Founded: Telia's history dates back to the early 20th century, with significant evolution through mergers and acquisitions. This long-standing presence suggests a stable yet dynamic company culture that embraces technological advancement.

Team Structure:

• The role reports to Angelika Gertell, Head of Customer Experience & Digital Concepts.

• The immediate team is described as creative and forward-thinking, combining UX, service design, business processes, and customer insights.

Methodology:

• Emphasis on designing and implementing "frictionless, insight-driven flows" across all touchpoints to improve conversion and reduce effort.

• A data-driven and hypothesis-led approach to design, using customer insights and behavior to identify opportunities and test ideas.

• Focus on creating consistent user experiences regardless of the channel.

• Integration of UX, service design, business processes, and customer insights.

Company Website: https://www.teliacompany.com/

📝 Enhancement Note: Telia's culture appears to be a blend of established corporate structure and a drive for innovation, particularly in customer experience and digital transformation. The emphasis on sustainability ("Climate Leader") and diversity ("Equal opportunities") suggests a company with strong corporate social responsibility values.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX/UI Designer, specifically covering a parental leave for approximately one year. While temporary, it offers significant exposure to complex digital product design within a large, established telecommunications company. The responsibilities suggest a mid-to-senior level of autonomy and impact.

Reporting Structure: The role reports directly to the Head of Customer Experience & Digital Concepts, providing visibility to leadership and opportunities for direct influence on strategic initiatives.

Operations Impact: The role directly impacts customer acquisition, retention, and satisfaction by improving digital user experiences. Successful design outcomes can lead to measurable improvements in conversion rates, reduced customer support inquiries, and enhanced brand perception.

Growth Opportunities:

• Skill Development: Deepen expertise in UX/UI design for large-scale digital products, particularly within the telecommunications sector. Gain hands-on experience with AI and emerging digital tools.

• Cross-functional Exposure: Enhance collaboration skills by working with a wide range of departments and roles, providing a holistic view of product development and business operations.

• Project Leadership (Temporary): Lead specific design initiatives within the scope of the contract, demonstrating project management and design leadership capabilities.

• Networking: Build a strong professional network within Telia Company, potentially opening doors for future opportunities.

📝 Enhancement Note: Although a temporary role, the seniority implied by "Senior UX/UI Designer" and the direct reporting line offer substantial growth potential. The focus on impact-driven design and cross-functional collaboration provides valuable experience for future roles in operations or product development.

🌐 Work Environment

Office Type: Hybrid work model, with employees expected to work from the office in Solna or Göteborg, Sweden, but with flexibility for remote work. This suggests a collaborative office environment designed for teamwork and brainstorming, alongside the benefits of remote flexibility.

Office Location(s): Solna, Sweden (likely Stockholm County) and Göteborg, Sweden (likely Västra Götaland County). These are major Swedish cities with established business hubs.

Workspace Context:

• Collaborative Environment: The emphasis on cross-functional teams and "let's build it" mindset suggests a dynamic and interactive workspace where design discussions and idea generation are encouraged.

• Tools and Technology: Access to industry-standard design tools, likely including Figma, and potentially other collaborative platforms and digital tools relevant to customer experience design.

• Team Interaction: Opportunities for regular interaction with designers, product managers, developers, and business stakeholders, fostering a strong sense of team and shared purpose.

Work Schedule: Full-time position, with flexibility built into the hybrid model. This allows for effective management of design tasks, collaboration sessions, and personal work-life balance.

📝 Enhancement Note: The hybrid nature of the role is a key aspect of the work environment, offering a balance between in-person collaboration and remote flexibility. Candidates should be comfortable with both modes of work and understand the expectation of occasional office presence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio by Talent Acquisition Partner.

• First Interview: Likely with the Talent Acquisition Partner or Hiring Manager (Angelika Gertell) to assess cultural fit, motivation, and initial qualifications. This stage may involve discussing your background and interest in the role.

• Design Exercise/Portfolio Review: A deeper dive into your portfolio. This could involve a presentation of 1-2 key projects where you explain your process, rationale, challenges, and outcomes. A practical design exercise might also be included to assess your problem-solving and design skills in real-time.

• Cross-functional Team Interview: Meeting with key stakeholders from departments you'd collaborate with (e.g., Product Owner, Developer, Business Stakeholder) to assess collaboration skills and cross-functional understanding.

• Final Interview: Potentially with a higher-level manager or final decision-makers to confirm fit and discuss terms.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best represent your experience with digital customer journeys, problem-solving, and your UX/UI skills. Prioritize projects with clear impact and measurable results.

• Tell a Story: For each project, articulate the business problem, your specific role, the design process followed (research, ideation, iteration, testing), key challenges encountered, your solutions, and the final outcomes or impact (quantifiable if possible).

• Highlight Figma Proficiency: Showcase examples of your work within Figma, demonstrating your ability to create detailed wireframes, interactive prototypes, and polished UI designs.

• Demonstrate Data-Driven Approach: Explain how you used customer insights, data analytics, or user feedback to inform your design decisions and iterate on solutions.

• Be Prepared for Questions: Anticipate questions about your design process, decision-making, collaboration style, and how you handle feedback and conflict.

Challenge Preparation:

• Understand Telia's Business: Research Telia's services, target audience, and current digital initiatives. Consider how UX design contributes to their business goals (e.g., customer acquisition, retention, service adoption).

• Practice Articulating Your Process: Be ready to walk through your design process clearly and concisely, using specific examples from your portfolio.

• Prepare for Scenario-Based Questions: Think about how you would approach common UX challenges, such as designing for a new feature, improving an existing user flow, or handling conflicting stakeholder feedback.

📝 Enhancement Note: The interview process will likely focus on assessing not only design skills but also collaboration, communication, and the ability to drive impact within a large organization. A well-prepared portfolio presentation is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity UI design. Proficiency is a core requirement.

• Prototyping Tools: Beyond Figma's capabilities, familiarity with other prototyping tools might be beneficial.

• Collaboration Platforms: Tools like Microsoft Teams, Slack, or Jira for communication and project management.

Analytics & Reporting:

• Web Analytics Tools: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure design impact.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or internal dashboards to interpret data and present insights.

CRM & Automation:

• While not explicitly mentioned as a primary tool for UX designers, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms influence customer journeys can be advantageous.

• Experience with customer journey mapping tools.

📝 Enhancement Note: The primary technical requirement is Figma. However, a broader understanding of the digital ecosystem, including analytics and collaboration tools, will enable the candidate to contribute more effectively to the cross-functional team and design impactful user experiences.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong focus on understanding and meeting customer needs through intuitive and frictionless digital experiences.

• Data-Driven Innovation: Utilizing insights and data to inform design decisions and drive continuous improvement.

• Collaboration & Teamwork: Working effectively within cross-functional teams to achieve shared goals.

• Pragmatism & Solution-Orientation: Focusing on practical solutions that deliver tangible results and improve user experiences.

• Positive Energy & "Let's Build It" Mindset: A proactive, can-do attitude towards challenges and a drive to create and implement solutions.

• Sustainability & Inclusivity: Aligning with Telia's broader company values, ensuring designs are accessible and contribute to a sustainable future.

Collaboration Style:

• Highly cross-functional, involving close interaction with diverse roles from business, product, development, and other design disciplines.

• Open communication and feedback exchange are likely encouraged to ensure alignment and drive innovation.

• Emphasis on translating complex business requirements and customer insights into cohesive design solutions.

📝 Enhancement Note: The team culture emphasizes a blend of creative problem-solving, data-informed decision-making, and strong interpersonal skills. Candidates who thrive in collaborative environments and are driven by user impact will be a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating potentially conflicting requirements from various business stakeholders while advocating for user needs.

• Designing for Scale: Creating intuitive experiences for millions of users across diverse digital platforms and touchpoints.

• Rapid Iteration: Adapting to evolving business priorities and customer feedback in a dynamic environment.

• Integrating AI: Effectively incorporating AI and new digital tools into user experiences while maintaining usability and trust.

• Temporary Role Management: Maximizing impact and delivering value within a defined contract period.

Learning & Development Opportunities:

• Deepen UX/UI Expertise: Gain specialized knowledge in designing for the telecommunications industry and large-scale digital products.

• AI & Digital Tool Exploration: Hands-on experience with emerging technologies and their application in UX/UI design.

• Cross-functional Collaboration Acumen: Enhance skills in working with diverse teams, understanding different perspectives, and driving consensus.

• Portfolio Enhancement: Opportunity to add significant, high-impact projects to your portfolio from a well-respected company.

📝 Enhancement Note: The challenges in this role are typical of senior design positions in large tech companies, focusing on complexity, collaboration, and impact. The growth opportunities are substantial, particularly for a temporary role, offering significant learning and portfolio-building potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital customer journey you designed. What were the key challenges, and how did you use data and user insights to overcome them?" (Focus on process, data utilization, and outcome).

• "How do you balance the needs of different stakeholders (e.g., business, marketing, development) when designing a new feature or flow?" (Highlight collaboration and negotiation skills).

Company & Culture Questions:

• "What interests you about Telia Company and this specific UX Designer role?" (Research Telia's mission, values, and recent initiatives).

• "How do you approach collaboration within a cross-functional team, especially with non-design roles like developers or business analysts?" (Emphasize communication and teamwork).

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, follow a narrative arc: Problem -> Your Role -> Process -> Solution -> Outcome.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the positive impact of your designs (e.g., "Increased conversion by X%", "Reduced task completion time by Y seconds").

• Showcase Figma Work: Be ready to share specific examples of your Figma work, highlighting your skills in wireframing, prototyping, and UI design.

• Focus on Your Contribution: Clearly articulate your specific responsibilities and contributions within team projects.

• Be Ready for Live Critiques: Some interviews may involve quick design tasks or reviews of your existing work, so be prepared to articulate your thinking process on the spot.

📝 Enhancement Note: Preparation should focus on articulating your design process, demonstrating your ability to work with data, showcasing strong collaboration skills, and highlighting your impact with concrete examples from your portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Telia careers portal.

• Portfolio Customization: Ensure your portfolio prominently features projects that align with designing digital customer journeys, optimizing conversion, and working in cross-functional teams. Tailor your case study descriptions to highlight the business impact and your problem-solving approach.

• Resume Optimization: Highlight your 3+ years of UX/UI experience, specific skills in Figma, experience with customer journeys, and success in collaborative environments. Use keywords from the job description where applicable.

• Interview Preparation: Practice articulating your design process, prepare specific examples for behavioral questions, and be ready to present 1-2 key portfolio projects in detail, focusing on the "why" and the "impact."

• Company Research: Familiarize yourself with Telia Company's services, mission, and recent digital initiatives. Understand their commitment to sustainability and customer experience, and how your role contributes to these goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.