UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (Partner Company)

Location: France

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-06-08

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Remote OK (within France)

🚀 Role Summary

• Spearhead the end-to-end user experience design for an AI-enabled customer support platform, focusing on complex operational environments.

• Translate evolving product requirements into high-fidelity, implementation-ready designs, guiding engineering and product delivery.

• Collaborate closely with product, content, business, and technical teams to craft intuitive, efficient, and accessible workflows that support scaled decision-making.

• Drive design continuity and usability across evolving systems during a critical product transition phase.

• Champion human-centered design principles and accessibility standards within the product development lifecycle.

📝 Enhancement Note: This role is presented by Jobgether on behalf of a partner company, meaning application management and hiring decisions are handled by the partner. The focus on an "AI-enabled customer support platform" in "complex operational environments" suggests a need for robust, scalable, and data-driven UX solutions, likely involving intricate workflows and significant user data.

📈 Primary Responsibilities

• Design high-fidelity user interfaces, interactive prototypes, and comprehensive UX documentation using Figma for enterprise-grade, AI-enabled support tools.

• Define and meticulously refine end-to-end user journeys, encompassing detailed workflows, interaction patterns, edge cases, and system states.

• Actively collaborate with product managers, engineers, content strategists, and business stakeholders to translate intricate requirements into structured, actionable design solutions.

• Create detailed documentation of design decisions, screen behaviors, and interaction logic to ensure accurate and efficient implementation by the engineering team.

• Uphold and contribute to established design systems, ensuring consistency, scalability, and adherence to brand guidelines across all product touchpoints.

• Iterate on designs based on constructive feedback, technical constraints, usability testing, and evolving product needs.

• Participate actively in Agile delivery cycles, including sprint planning, design reviews, backlog refinement sessions, and continuous design adjustments.

• Champion and embed accessibility (WCAG compliance) and human-centered design principles throughout the entire user experience design process.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to UX design, emphasizing detailed documentation and collaboration within an Agile framework. The mention of "AI-enabled support tools" and "complex operational environments" implies a need for designing for efficiency, data visualization, and potentially intricate decision-support systems.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Human-Computer Interaction, Design, Computer Science, or a related field is often preferred for senior UX roles. Equivalent practical experience will also be considered.

Experience: 3–5+ years of dedicated experience in UX or product design, with a proven track record of delivering high-fidelity, implementation-ready design work for complex applications.

Required Skills:

• Advanced proficiency in Figma, including mastery of components, auto layout, responsive design techniques, variants, and interactive prototyping capabilities.

• Demonstrated experience in designing complex workflows, enterprise-level tools, or service-oriented applications that handle significant user interaction and data.

• Strong ability to translate business objectives and technical requirements into clear, intuitive, and user-centric experiences.

• Experience working within and contributing to established design systems, understanding the principles of reusable UX patterns and their application.

• Familiarity with designing for multi-state interfaces, including robust handling of error states, loading indicators, empty states, and other edge cases.

• Excellent collaboration and communication skills, with the ability to effectively engage with and influence cross-functional teams.

• Proven ability to work effectively in Agile development environments, adapting to shifting priorities and iterative feedback loops. Preferred Skills:

• Experience with AI-driven products, customer support tools, or interfaces for chatbots and virtual assistants.

• Exposure to designing for regulated industries such as healthcare or insurance, understanding compliance and data privacy considerations.

• Familiarity with user research methodologies and usability testing to validate design decisions.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineers.

📝 Enhancement Note: The emphasis on advanced Figma skills and experience with complex enterprise workflows points towards a need for a designer who can manage intricate systems and produce highly detailed, production-ready assets. The bonus skills indicate a preference for candidates with experience in cutting-edge technology and potentially sensitive industries.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase 3-5 high-impact UX design projects that demonstrate your ability to solve complex user problems within enterprise or complex application environments.

• Clearly articulate your role and contributions within each project, especially in collaborative settings.

• For each case study, detail the problem statement, your design process, key design decisions, and the final solution.

• Include high-fidelity mockups, interactive prototypes (Figma links are ideal), and examples of design documentation (e.g., user flows, wireframes, specifications).

• Demonstrate proficiency in Figma, highlighting your use of components, auto layout, variants, and responsive design. Process Documentation:

• Your portfolio should illustrate your process for translating requirements into scalable UX solutions, from initial research and ideation through to high-fidelity design and implementation support.

• Provide examples of how you have defined and refined end-to-end user journeys and workflows, including consideration for edge cases and system states.

• Show evidence of your ability to document design decisions and interaction logic clearly to support engineering implementation.

• Include examples of how you have contributed to or utilized design systems to ensure consistency and scalability.

📝 Enhancement Note: A strong portfolio is critical for this senior role. It should not only showcase visual design skills but also a deep understanding of UX principles, a structured design process, and the ability to handle complexity, especially within the context of enterprise software and AI-driven products.

💵 Compensation & Benefits

Salary Range: Based on the "Senior" title, 3-5+ years of experience, and the location in France, a competitive salary range for a UX Designer Senior in this market typically falls between €55,000 and €80,000 annually. This range can vary based on specific experience, the partner company's size, and exact location within France.

Benefits:

• Competitive compensation package aligned with experience and market standards.

• Remote-friendly work model, offering flexibility while working within France.

• Opportunity to work on cutting-edge AI-enabled product experiences, contributing to innovative solutions.

• Collaborative, cross-functional environment with a strong product and design culture.

• Exposure to enterprise-scale systems and complex UX challenges, fostering professional development.

• Professional growth opportunities through challenging, high-impact projects.

• Inclusive and knowledge-sharing team culture that values continuous learning and improvement.

Working Hours: A standard full-time work week is expected, typically around 35-40 hours per week, with flexibility often provided due to the remote work model.

📝 Enhancement Note: The salary estimate is based on general market data for senior UX roles in France. The specific compensation will be determined by the partner company. The benefits list emphasizes professional development and exposure to advanced technology.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates in the technology sector, specifically focusing on AI and customer support solutions. This industry is characterized by rapid innovation, a strong emphasis on data, and a drive for efficiency and scalability.

Company Size: Not explicitly stated by Jobgether, but the nature of enterprise software and AI solutions often implies a growing company, potentially a scale-up or a well-established tech firm. The role's focus on "complex operational environments" suggests the partner company serves larger clients.

Founded: Not specified.

Team Structure:

• The UX designer will be part of a product and design team, working closely with product managers, engineers, and content strategists.

• Collaboration is described as "cross-functional," indicating a matrixed or project-based team structure where individuals from different departments work together towards common goals.

• The reporting structure is not detailed, but a senior role typically implies some level of autonomy and potentially mentorship opportunities. Methodology:

• The team operates within an Agile delivery cycle, emphasizing iterative development, regular feedback, and adaptability.

• Design processes will involve translating requirements into structured design solutions, documenting decisions, and ensuring implementation readiness.

• There's a clear focus on human-centered design and accessibility, integrating these principles into the core development methodology.

• The use of Figma and established design systems points to a structured and efficient design workflow.

Company Website: The partner company's website is not directly provided, but Jobgether's platform facilitates applications to various companies.

📝 Enhancement Note: The description suggests a modern, fast-paced tech environment that values collaboration, agility, and a strong commitment to user experience and AI innovation. The "partner company" aspect means candidates should be prepared to adapt to a new organizational culture.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer position. It signifies a mid-to-late career stage where individuals are expected to possess a strong command of UX principles and practices, demonstrate leadership in design thinking, and be capable of working independently on complex projects. The role requires not just execution but also strategic input into the product's user experience.

Reporting Structure: While not explicitly stated, a Senior UX Designer often reports to a Head of Design, Design Manager, or a Lead Product Manager. They are expected to work autonomously but also collaborate effectively within a cross-functional product team.

Operations Impact: The UX Designer's work directly impacts the usability, efficiency, and adoption of the AI-enabled customer support platform. By creating intuitive workflows and user-friendly interfaces, they enable service representatives to perform their jobs more effectively, leading to improved customer satisfaction, reduced operational costs, and increased revenue generation for the partner company's clients.

Growth Opportunities:

• Skill Advancement: Deepen expertise in AI-driven UX, enterprise design systems, and advanced Figma techniques. Potential to specialize in areas like conversational UI or complex data visualization.

• Leadership Potential: Opportunities to mentor junior designers, lead design initiatives for specific product features, and contribute to the evolution of the design team's processes and standards.

• Career Progression: Potential to advance to Lead UX Designer, Design Manager, or Product Design Lead roles, depending on performance and organizational structure. Exposure to enterprise-scale projects can also open doors to larger tech companies.

📝 Enhancement Note: This role offers significant growth potential for experienced UX professionals, particularly those interested in the intersection of AI, enterprise software, and customer support. The focus on a critical product transition phase provides an opportunity to make a substantial impact and demonstrate leadership.

🌐 Work Environment

Office Type: The role is described as "Remote OK" within France. This suggests a hybrid or fully remote work arrangement, with the primary expectation being that the candidate is based in France. The partner company may have an office, but remote work is a primary offering.

Office Location(s): The job is based in France. Specific office locations for the partner company are not provided, but the remote nature of the role means candidates can work from a home office or potentially a co-working space within France.

Workspace Context:

• Candidates will likely work from their own dedicated home office setup, requiring reliable internet connectivity and a conducive working environment.

• Collaboration will predominantly occur through digital tools, requiring strong communication skills and comfort with virtual team interactions.

• Access to modern design and communication tools (Figma, Slack, video conferencing) is expected.

• The work environment is described as collaborative and inclusive, fostering knowledge sharing and mutual support among team members.

Work Schedule: Standard full-time hours are expected, likely aligning with European business hours to facilitate collaboration with teams in France and potentially other regions. The remote-friendly model implies some degree of flexibility in daily scheduling, as long as core team meetings and deliverables are met.

📝 Enhancement Note: The remote nature of the role within France offers flexibility but also requires strong self-discipline and proactive communication to maintain team cohesion and productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Applications will be reviewed by Jobgether's AI-powered matching process and then by the partner company's hiring team. Candidates will be shortlisted based on core requirements.

• Portfolio Review: A significant part of the evaluation will involve a deep dive into your submitted portfolio. Be prepared to walk through your case studies, explaining your design process, decision-making, and impact.

• Design Challenge/Case Study: You may be asked to complete a take-home design challenge or a live design exercise focused on a specific problem relevant to the AI customer support platform. This will assess your problem-solving skills, design thinking, and proficiency in Figma.

• Team/Stakeholder Interviews: Interviews with product managers, engineers, and potentially other designers to assess your collaboration skills, communication, and cultural fit within the partner company's team.

• Final Interview: A final discussion, potentially with a hiring manager or senior leader, to confirm suitability and discuss the role in more detail.

Portfolio Review Tips:

• Structure Your Case Studies: For each project, clearly define the problem, your role, the process, your solutions, and the outcomes/impact. Use visuals effectively to tell the story.

• Highlight Figma Proficiency: Explicitly showcase your advanced Figma skills (components, auto layout, variants, prototyping) within your examples.

• Focus on Enterprise/Complex Work: Emphasize projects that involved complex workflows, enterprise software, or AI-driven features, aligning with the role's requirements.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the positive impact of your designs on user behavior, efficiency, or business goals.

• Explain Your Decisions: Be ready to articulate why you made specific design choices, backed by user research, data, or UX principles.

Challenge Preparation:

• Understand the Domain: Research AI-enabled customer support platforms, common user pain points for service representatives, and potential workflow optimizations.

• Focus on Process: Demonstrate a structured approach to problem-solving, from understanding the brief to ideation, design, and iteration.

• Figma Mastery: Be ready to execute your design challenge using Figma, showcasing your efficiency and skill with its advanced features.

• Communicate Your Thinking: Clearly articulate your thought process during the challenge, whether it's a take-home or live exercise.

📝 Enhancement Note: The interview process emphasizes practical skills, portfolio presentation, and the ability to navigate complex design challenges within an enterprise AI context. Candidates should prepare to demonstrate not just design execution but also strategic thinking and collaborative capability.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, component creation, auto layout, variants, and collaborative workflows. Advanced proficiency is a core requirement.

• Design Systems: Experience working with and contributing to design systems for consistency and scalability.

Analytics & Reporting:

• While not explicitly mentioned, familiarity with analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) and how design impacts user behavior metrics would be beneficial.

• Ability to interpret data to inform design decisions and measure impact. CRM & Automation:

• Understanding of how UX design integrates with CRM systems and automated workflows within a customer support context would be advantageous.

• Familiarity with enterprise software environments where such tools are prevalent.

📝 Enhancement Note: Figma is the central tool for this role. Candidates should be prepared to showcase their mastery of this platform and their understanding of how design systems contribute to efficient product development.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core focus on understanding and addressing the needs of end-users (service representatives) in complex operational settings.

• Collaboration: Strong emphasis on working effectively with cross-functional teams (product, engineering, content, business) to achieve shared goals.

• Efficiency & Scalability: Designing solutions that are not only intuitive but also efficient for users and scalable for the business.

• Data-Driven Design: Utilizing data and insights to inform design decisions and measure their impact.

• Continuous Improvement: An iterative approach to design, embracing feedback and making ongoing refinements.

Collaboration Style:

• Cross-functional Integration: The role requires seamless collaboration with product managers for requirements, engineers for implementation feasibility, and content strategists for clear communication within the UI.

• Agile & Iterative: A dynamic and adaptive approach to teamwork, participating in regular stand-ups, sprint planning, and review sessions.

• Knowledge Sharing: An inclusive environment where team members are encouraged to share insights, best practices, and learnings to collectively elevate the product and team.

📝 Enhancement Note: The culture appears to be one that values both individual craft and collective success. A proactive, communicative, and team-oriented mindset will be key to thriving in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of AI-Enabled Workflows: Designing intuitive user experiences for complex, AI-driven processes within a customer support context requires deep understanding and careful execution.

• Balancing User Needs with Technical Constraints: Effectively translating sophisticated product requirements into feasible and user-friendly designs while respecting technical limitations.

• Navigating a Product Transition Phase: Ensuring design continuity and usability across evolving systems during a critical period of product development and change.

• Remote Collaboration: Maintaining strong communication and team cohesion while working remotely requires proactive effort and effective use of digital collaboration tools.

Learning & Development Opportunities:

• Specialization in AI UX: Gain in-depth experience designing for AI-powered products, a rapidly growing field.

• Enterprise Design Mastery: Enhance skills in designing for large-scale, complex enterprise applications and robust design systems.

• Cross-functional Exposure: Deepen understanding of product management, engineering processes, and business strategy through close collaboration.

• Mentorship: Potential to mentor junior designers or be mentored by senior members of the product and design teams.

📝 Enhancement Note: This role presents stimulating challenges for experienced designers looking to push the boundaries of AI-driven UX and enterprise software design. The growth opportunities are substantial for those who excel in complex problem-solving and collaborative environments.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex workflow for an enterprise application. What were the challenges, and how did you ensure usability and efficiency?" (Focus on process, problem-solving, and impact.)

• "How do you approach translating ambiguous product requirements into concrete design solutions, especially when dealing with AI functionalities?" (Highlight your structured approach and ability to seek clarity.)

• "Tell me about your experience working within or contributing to a design system. How do you ensure consistency while also allowing for necessary innovation?" (Demonstrate understanding of design system principles and practical application.) Company & Culture Questions:

• "What interests you about designing for AI-enabled customer support tools?" (Show genuine curiosity and research into the domain.)

• "How do you prefer to collaborate with product managers and engineers in an Agile environment?" (Emphasize proactive communication and team integration.)

• "Describe a situation where you had to iterate