UX Designer, Contractor

📍 Job Overview

Job Title: UX Designer, Contractor

Company: PointClickCare

Location: Canada Remote (with potential travel to Mississauga/Salt Lake City)

Job Type: Contract

Category: User Experience (UX) Design, Product Development

Date Posted: June 8, 2026

Experience Level: Expert (5-10 years)

Remote Status: Remote (with occasional in-office event expectations)

🚀 Role Summary

• This role focuses on enhancing the user experience of PointClickCare's healthcare technology platform, directly impacting care professionals and patient outcomes.

• The UX Designer will be instrumental in translating user needs into intuitive and effective interface designs through research, prototyping, and iterative refinement.

• Collaboration with product management, engineering, and cross-functional teams is key to ensuring the platform's usability and alignment with user goals.

• This contract position offers a significant opportunity to contribute to a leading health tech company, driving innovation in a critical sector.

📝 Enhancement Note: While the raw job title is "UX Designer," the focus on improving platform usability for healthcare providers and enhancing decision-making capabilities for care professionals positions this role within the broader GTM operations, specifically supporting product adoption and customer success through superior user experience. The emphasis on data (qualitative and quantitative) and agile environments aligns with operational best practices in product development.

📈 Primary Responsibilities

• Conduct comprehensive user research, including interviews, surveys, and usability testing, to gather insights into user behaviors, needs, and pain points within the healthcare provider workflow.

• Develop detailed user personas and map out user journeys to represent target audiences and their interactions with the PointClickCare platform.

• Create high-fidelity mockups, wireframes, and interactive prototypes using industry-standard tools to articulate design concepts and proposed functionalities.

• Champion and implement user experience best practices throughout the product development lifecycle, ensuring a consistent and intuitive user interface (UI) design.

• Collaborate closely with product managers, engineers, and other stakeholders to understand technical constraints, business objectives, and user feedback, translating these into actionable design solutions.

• Iterate on designs based on user testing, A/B testing results, and feedback from internal teams to continuously improve the platform's usability and effectiveness.

• Analyze qualitative and quantitative data from user research and platform analytics to inform design decisions and measure the impact of UX improvements.

• Participate actively in agile development ceremonies, including sprint planning, daily stand-ups, and retrospectives, ensuring design alignment and timely delivery.

• Contribute to the refinement of design systems and style guides to maintain visual consistency and brand integrity across the platform.

• Advocate for the end-user throughout the product development process, ensuring that design decisions prioritize user needs and enhance the overall care delivery experience.

📝 Enhancement Note: The responsibilities listed are typical for an expert-level UX Designer, emphasizing research, design execution, and cross-functional collaboration. The note about "travel to office expectations" for remote roles, including onboarding and team events, suggests a structured approach to team integration and onboarding, which is common in larger organizations like PointClickCare to foster connectivity and company culture, even for contract positions.

🎓 Skills & Qualifications

Education:

• College/University Degree in a related field such as UX Design, Information Technology, Graphic Design, Industrial Design, Visual Communications, Human-Computer Interaction (HCI), or a closely related discipline.

• Equivalent practical experience will also be considered in lieu of a formal degree. Experience:

• Expert level of professional UX design experience, typically 5-10 years, with a proven track record of designing complex digital products.

• Demonstrated experience working within an agile development environment, collaborating effectively with product and engineering teams.

• Experience in procuring and analyzing qualitative and quantitative data to drive design decisions and user insights.

• Proven ability to manage competing priorities and deliver high-quality design work under tight deadlines within a contract or project-based setting. Required Skills:

• Expertise in Design and Prototyping Tools: Mastery of industry-leading software such as Figma, DoveTail, Adobe Creative Suite (e.g., Photoshop, Illustrator, XD), Protopie, or similar.

• Strong Visual Design Skills: A keen eye for aesthetic detail, layout, typography, and color theory to create visually appealing and user-friendly interfaces (UI).

• User Research Methodologies: Proficiency in conducting various forms of user research, including usability testing, user interviews, surveys, and heuristic evaluations.

• Information Architecture & User Flows: Ability to structure content logically and design intuitive navigation and interaction flows for complex applications.

• Agile Development Experience: Familiarity with agile methodologies (Scrum, Kanban) and experience working effectively within cross-functional agile teams.

• Data Analysis: Ability to interpret and leverage both qualitative (e.g., interview feedback) and quantitative (e.g., analytics data) insights to inform design decisions.

• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to articulate design rationale clearly and collaborate effectively with diverse stakeholders.

Preferred Skills:

• Working Knowledge of HTML/CSS: While not required to write code, a foundational understanding is beneficial for efficient communication with engineering teams regarding design specifications.

• Experience with Usability Testing Platforms: Familiarity with tools and platforms used for remote or in-person usability testing and analysis.

• Experience in Healthcare Technology: Prior experience designing for the healthcare or health tech industry, understanding its unique user needs and regulatory considerations.

• Familiarity with Analytics Platforms: Experience using tools like Google Analytics, Amplitude, or similar to track user behavior and measure UX impact.

• Design System Development: Experience contributing to or working with established design systems for scalable and consistent UI implementation.

📝 Enhancement Note: The "Expert level" designation, coupled with the specific tool requirements and the mention of a "College/University Degree... or equivalent experience," suggests a high bar for candidates. The "working knowledge of HTML and CSS" is a common differentiator that helps bridge the gap between design and development, crucial for efficient collaboration in fast-paced environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate User-Centered Design Process: Showcase a clear, step-by-step process from problem identification and user research through ideation, design, and testing.

• Showcase Impactful Case Studies: Include 2-3 detailed case studies highlighting complex design challenges, your specific contributions, and the measurable outcomes or improvements achieved through your designs. Focus on how your work solved user problems and contributed to business objectives.

• Highlight Design Tool Proficiency: Clearly demonstrate your expertise in key design and prototyping tools such as Figma, Adobe Creative Suite, Protopie, or DoveTail, showcasing the range of your capabilities.

• Evidence of Iteration and Problem-Solving: Illustrate how you iterated on designs based on feedback, testing, and data, demonstrating your ability to adapt and refine solutions.

• Visual Design Excellence: Ensure the portfolio itself is well-designed, showcasing strong visual design principles, attention to detail, and a professional presentation.

Process Documentation:

• User Research Documentation: Provide examples of how you documented user research findings, personas, and journey maps, demonstrating your ability to synthesize complex information.

• Wireframing and Prototyping Examples: Showcase examples of wireframes, low-fidelity mockups, and interactive prototypes, detailing the purpose and evolution of these artifacts.

• Usability Testing Reports: Include summaries or excerpts from usability testing reports, detailing methodologies, findings, and recommended design changes.

• Collaboration Artifacts: If possible, include examples of how you collaborated with engineering or product teams (e.g., annotated mockups, design specifications).

📝 Enhancement Note: For a contract UX Designer role, especially at an expert level, a robust portfolio is paramount. The emphasis on demonstrating the process behind the design, not just the final output, is critical. Highlighting quantifiable impact and problem-solving capabilities is key for a role focused on improving usability and driving better outcomes.

💵 Compensation & Benefits

Salary Range:

• Hourly Pay Rate: $39.98 - $44.42 CAD per hour.

• This range is competitive for an expert-level contract UX Designer in the Canadian market, considering the specific skills and experience required. The exact rate within this range will depend on the candidate's qualifications, experience, and negotiation. Benefits:

• As a contract position, standard full-time benefits (health insurance, paid time off, retirement plans) may not be provided directly by PointClickCare.

• Candidates are advised to inquire about any potential benefits or allowances specific to contract roles, such as potential for extended health coverage if applicable through a staffing agency or as part of the contract terms.

• Opportunities for professional development and learning through exposure to cutting-edge health tech and AI integration.

• Potential for contract extension or future opportunities within PointClickCare based on performance and business needs.

• Access to PointClickCare's innovative technology and a chance to contribute to meaningful improvements in healthcare delivery. Working Hours:

• Standard Working Hours: Approximately 40 hours per week.

• Flexibility: While remote, adherence to core business hours for collaboration with teams in North America is expected. The contract nature may offer some flexibility in daily scheduling, but consistent availability for team meetings and project work is necessary.

• In-Office Expectations: Remote employees may be required to travel to Mississauga or Salt Lake City offices for specific events (onboarding, team meetings) as outlined in the job description.

📝 Enhancement Note: The provided hourly rate is specific and falls within a reasonable range for an expert UX Designer in Canada. It's crucial to clarify that contract roles typically lack the comprehensive benefits packages of full-time positions and to highlight any specific allowances or opportunities that might offset this. Researching typical contract UX rates in Canada for expert levels would confirm this range, which appears competitive.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology (Health Tech)

Company Size: PointClickCare is a significant player in the health tech industry, serving over 30,000 provider organizations. While the exact employee count isn't provided here, its status as a "leading health tech company" and "top private cloud company" suggests a large and established organization with a substantial workforce.

Founded: PointClickCare was founded with a mission to help providers deliver exceptional care, with a strong focus on long-term and post-acute care. Their growth has been fueled by reinvestment in R&D and a focus on innovation, including a growing emphasis on AI.

Team Structure:

• Reporting: The UX Designer will report to the Director of User Experience, indicating a structured hierarchy within the UX department.

• Collaboration: Deep involvement with product and engineering teams is expected, suggesting a matrixed or cross-functional team structure common in agile development environments.

• User Focus: Close relationships with users, representatives, customer success, and other groups are essential, highlighting a company culture that values direct user feedback and cross-departmental collaboration to understand and meet user needs holistically.

Methodology:

• Data-Driven Innovation: The company emphasizes reinvesting in R&D and leveraging data (including AI) to drive innovation and improve outcomes.

• User-Centric Design: A strong focus on user experience and usability is central to the role, aiming to empower care professionals and improve patient care.

• Agile Development: Experience working in an agile environment is a requirement, indicating that development processes are iterative, collaborative, and responsive to change.

• AI Integration: PointClickCare is actively integrating AI into its platform and workflows, positioning this role at the forefront of modern health tech innovation.

Company Website: https://pointclickcare.com/

📝 Enhancement Note: PointClickCare's positioning as a leader in health tech, with a strong emphasis on innovation, AI, and user impact, provides critical context for a UX Designer. Understanding this environment means appreciating the need for designs that are not only user-friendly but also contribute to critical healthcare outcomes and leverage advanced technologies.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an "Expert" level UX Designer, implying a senior individual contributor role with significant autonomy and influence. It suggests a focus on complex problem-solving, strategic design thinking, and mentorship rather than direct management.

Reporting Structure: Reporting to the Director of User Experience provides a clear line of sight to senior leadership within the UX function. Collaboration with product and engineering teams indicates a highly integrated role, working alongside those who build and strategize on the product.

Operations Impact: The UX Designer's impact is directly tied to the usability and effectiveness of the PointClickCare platform. By improving user experience, this role directly influences:

• Care Professional Efficiency: Enabling them to make better, faster decisions.

• Patient Outcomes: Indirectly improving care quality through more efficient provider tools.

• Platform Adoption & Retention: A superior UX can lead to higher user satisfaction and reduced churn.

• Innovation: Contributing to the successful integration and adoption of new technologies like AI.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, or accessibility within the healthcare domain.

• Cross-Functional Leadership: Gain experience leading design initiatives within cross-functional agile teams, influencing product strategy from a user-centric perspective.

• Mentorship: Opportunity to mentor junior designers or share best practices, given the expert level of the role.

• Industry Exposure: Gain valuable experience in the rapidly evolving health tech sector, particularly with AI integration.

• Potential for Contract Extension: Strong performance could lead to contract extensions or consideration for future roles within PointClickCare.

📝 Enhancement Note: The "expert" level designation and contract nature mean growth might be more about deepening expertise and project impact rather than traditional hierarchical advancement. The focus is on contributing significantly to high-impact projects within the contract term, potentially leading to further engagements.

🌐 Work Environment

Office Type: Primarily remote, with an expectation for occasional travel to PointClickCare offices (Mississauga, ON, Canada, or Salt Lake City, UT, USA) for in-office events. This hybrid approach aims to balance remote flexibility with in-person collaboration and team building.

Office Location(s):

• Primary Remote: Canada Remote

• In-Office Event Locations: Mississauga, Ontario, Canada and/or Salt Lake City, Utah, USA.

Workspace Context:

• Remote Flexibility: Offers the advantage of working from a preferred location, potentially improving work-life balance.

• Collaborative Tools: Expect to utilize a suite of digital collaboration tools (e.g., video conferencing, project management software, design collaboration platforms) to connect with remote and in-office teams.

• In-Person Interaction: Occasional travel for events provides opportunities for face-to-face interaction with colleagues, fostering stronger relationships and team cohesion.

• Tech-Forward Environment: Working in a leading health tech company suggests access to modern technology and tools necessary for effective remote and collaborative work.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week) are expected.

• While remote work offers flexibility, candidates should be prepared to align with the working hours of North American teams for effective collaboration. This includes attending scheduled meetings and being responsive during core business hours.

📝 Enhancement Note: The "Remote or Mississauga" location detail is important. It signifies that while the role is advertised as remote, there's a physical presence in Mississauga, which might be a hub for the UX team or product development. The emphasis on travel for events highlights a deliberate strategy to maintain team connection despite a distributed workforce.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial screening call to assess basic qualifications, experience, and fit.

• Portfolio Review: A key stage will involve a deep dive into your portfolio. Be prepared to walk through 1-2 detailed case studies, explaining your process, rationale, and impact.

• Technical/Design Interview: Expect interviews with the Director of User Experience, potentially other UX designers, and product/engineering team members. These will focus on design thinking, problem-solving, tool proficiency, and collaboration skills.

• Problem-Solving Exercise/Challenge: A common step for UX roles is a design challenge, which could be a take-home assignment or a live whiteboarding session focusing on a specific problem.

• Cultural Fit Interview: Discussions will likely assess your alignment with PointClickCare's values, your passion for healthcare, and your ability to thrive in their collaborative, data-driven, and AI-focused environment.

Portfolio Review Tips:

• Structure Your Case Studies: For each case study, clearly outline: the problem, your role, the process undertaken (research, ideation, design, testing), the solutions developed, and the measurable impact or outcomes.

• Quantify Your Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased user engagement, reduced task completion time, improved satisfaction scores).

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design process and final solutions. Ensure high-quality presentation.

• Tailor to Healthcare: If possible, highlight any relevant experience or understanding of the healthcare industry. Emphasize how your designs contribute to improving care delivery or provider efficiency.

• Be Ready to Discuss Trade-offs: Prepare to discuss design decisions, the trade-offs you considered, and why you chose specific solutions.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research PointClickCare and its products to understand the business context and user base.

• Focus on Process: Demonstrate a structured and user-centered approach to solving the challenge, even if you don't have time to produce a fully polished final design.

• Articulate Your Thinking: Be prepared to clearly explain your thought process, assumptions, and design rationale, whether in a written submission or a presentation.

• Consider AI Integration: Given PointClickCare's focus on AI, think about how AI could be leveraged in solving the challenge problem or enhancing the user experience.

📝 Enhancement Note: The emphasis on a strong portfolio and potential design challenges is standard for expert UX roles. The advice to tailor to healthcare and consider AI integration is specific to PointClickCare's industry and strategic focus, making it a crucial preparation point.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary expectation), Adobe Creative Suite (Photoshop, Illustrator, XD), Protopie, DoveTail. Proficiency in at least Figma is critical.

• Collaboration & Project Management: Tools like Jira, Confluence, Asana, Trello, Slack, Microsoft Teams are likely used for day-to-day project management and communication within agile teams.

• User Research Platforms: Platforms for conducting and analyzing user research, such as UserTesting.com, Maze, or similar, may be utilized.

Analytics & Reporting:

• Web & Product Analytics: Tools like Google Analytics, Amplitude, Mixpanel, or similar for tracking user behavior, engagement, and conversion metrics.

• Data Visualization: While the UX designer may not be the primary creator, familiarity with how data is presented (e.g., through dashboards in tools like Tableau, Power BI, or internal reporting systems) is beneficial for understanding user behavior and measuring impact.

CRM & Automation:

• CRM Systems: While not directly a UX tool, understanding how CRM data (e.g., Salesforce) might inform user segmentation or customer insights could be valuable.

• Integration Tools: Awareness of how different systems integrate is helpful for understanding platform architecture and user flows that span multiple applications.

📝 Enhancement Note: The explicit mention of Figma, DoveTail, Adobe, and Protopie is key. For a contract role, employers often look for candidates who can hit the ground running with the tools they already use. Highlighting proficiency here is essential. The mention of HTML/CSS indirectly points to the need for designers to understand front-end implementation constraints.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is prioritizing the needs and experiences of users (care professionals) to ensure the platform effectively supports their critical work.

• Data-Driven Decision Making: Decisions are informed by qualitative and quantitative data, including user research, analytics, and AI insights, to ensure effectiveness and impact.

• Innovation & Continuous Improvement: A culture that encourages exploring new technologies (like AI) and continuously refining processes and products for better outcomes.

• Collaboration & Teamwork: Strong emphasis on working across departments (Product, Engineering, Customer Success) to achieve shared goals and deliver integrated solutions.

• Impact-Oriented: A focus on making a tangible difference in healthcare delivery and provider success.

Collaboration Style:

• Cross-Functional Integration: Designers are embedded within product and engineering teams, fostering close, daily collaboration.

• Iterative Process: Embraces feedback loops and iterative design cycles, encouraging open communication and constructive critique.

• Knowledge Sharing: A culture that supports sharing insights, best practices, and learnings across teams, potentially through design critiques, internal presentations, or documentation.

• Agile Mindset: Collaborative efforts are structured within agile frameworks, promoting adaptability, responsiveness, and shared ownership of project milestones.

📝 Enhancement Note: Understanding PointClickCare's values, particularly their emphasis on AI and making a difference in healthcare, is crucial for a candidate to align their own motivations and approach with the company's mission. This helps in framing interview responses and demonstrating cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Workflows: The healthcare domain involves intricate processes and critical decision-making, requiring designers to deeply understand complex user workflows and regulatory environments.

• Balancing User Needs with Business Goals: Effectively integrating user needs with technical feasibility and business objectives, especially in a fast-paced contract environment.

• Remote Collaboration and Communication: Maintaining strong collaboration and clear communication across distributed teams, ensuring alignment and understanding without constant in-person interaction.

• Rapid Iteration and Delivery: The contract nature and agile methodology require quick turnaround times for design feedback and implementation, demanding efficiency and adaptability.

• Evolving Technology Landscape: Staying abreast of advancements in UX design practices, as well as new technologies like AI, and integrating them effectively into platform design.

Learning & Development Opportunities:

• Advanced UX Skills: Opportunity to hone skills in specialized areas of UX design, user research methodologies, and interaction design within the health tech context.

• AI Integration in Design: Gaining practical experience in designing for AI-enhanced features and understanding how AI can improve user workflows.

• Cross-Functional Experience: Developing a deeper understanding of product management, engineering processes, and customer success functions through close collaboration.

• Industry Insight: Exposure to the challenges and opportunities within the health tech industry, particularly in long-term and post-acute care.

• Portfolio Enhancement: Completing impactful projects on a contract basis inherently builds a stronger portfolio with tangible results.

📝 Enhancement Note: Identifying potential challenges helps candidates prepare for the realities of the role. For a contract position, focusing on adaptability, efficient collaboration, and delivering tangible results within the contract period is key. The growth opportunities are significant for an expert looking to deepen their domain knowledge and technical skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex user workflow. How did you approach understanding it, and what was the outcome?" (Preparation: Prepare a case study focusing on complexity, your research methods, and the impact of your solution. Emphasize how you simplified or optimized the workflow.)

• "How do you balance user needs with technical constraints and business objectives when designing a feature?" (Preparation: Discuss your process for stakeholder alignment, identifying trade-offs, and finding solutions that satisfy multiple requirements. Use an example where you navigated such a situation.)

• "Imagine we're looking to integrate AI into a feature to help care providers make faster decisions. What kind of user research would you propose, and what are some initial design considerations?" (Preparation: Think about AI use cases in healthcare, potential user concerns (e.g., trust, accuracy), and how AI can augment rather than replace human judgment. Outline your research approach.) Company & Culture Questions:

• "Why are you interested in working in the health tech industry, specifically with PointClickCare's mission?" (Preparation: Research PointClickCare's mission, recent news, and their impact. Connect your passion for improving healthcare or technology to their goals.)

• "How do you approach collaboration with engineering and product teams, especially in an agile and remote setting?" (Preparation: Highlight your experience with agile ceremonies, communication tools, and your philosophy on building strong cross-functional relationships. Provide examples of successful collaborations.)

• "How do you measure the success of your UX designs?" (Preparation: Discuss key UX metrics (e.g., task completion rate, time on task, user satisfaction, adoption rates) and how you collect and analyze this data. Mention your experience with analytics platforms.) Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the problem you were trying to solve and the user needs you addressed.

• Detail Your Process: Walk through your methodology step-by-step, explaining your research, ideation, design choices, and validation methods. Use visuals to support your narrative.

• Highlight Your Role: Be specific about your contributions, especially if working in a team.

• Showcase the Impact: Quantify results wherever possible. If direct metrics aren't available, discuss intended outcomes and how the design was validated.

• Be Prepared for Questions: Anticipate questions about your design decisions, challenges, and how you would approach similar problems in the future.

📝 Enhancement Note: Preparing for these types of questions requires more than just listing skills; it demands the ability to articulate your thought process, demonstrate strategic thinking, and connect your experience to PointClickCare's specific context and challenges in the health tech industry.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided job link on Lever.co.

• Curate Your Portfolio: Select 2-3 of your most impactful UX design case studies that best demonstrate your expertise in user research, complex problem-solving, visual design, and measurable outcomes. Ensure your portfolio clearly showcases your process and proficiency in tools like Figma.

• Tailor Your Resume: Highlight experience relevant to UX design, agile environments, user research, and any health tech exposure. Use keywords from the job description and emphasize achievements with quantifiable results.

• Prepare Your Narrative: Practice articulating your UX process, design rationale, and project impact concisely. Be ready to discuss your experience with Figma and other relevant tools, and prepare specific examples for potential interview questions.

• Research PointClickCare: Understand their mission, products, and commitment to AI in healthcare. Familiarize yourself with their company culture and values to better articulate your fit and interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.