UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Salesforce

Location: Mexico City, Mexico

Job Type: Full time

Category: User Experience Design / Product Design

Date Posted: 2026-08-18

Experience Level: Mid-level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design meaningful, engaging, and accessible human-centered workplace experiences for Salesforce's global workforce, acting as 'Customer Zero' to solve internal business challenges on the Salesforce platform.

• Embrace an "Everyone is a Builder" operating model, transitioning from static mocks to demo-driven development and actively using AI coding tools for rapid iteration and implementation.

• Collaborate within small, focused, cross-functional teams to tackle specific problems, build fast, and demonstrate tangible results weekly, fostering a culture of rapid experimentation and shipping.

• Integrate deep understanding of user-centered design principles, applying and adapting design system components into high-fidelity, shippable solutions that address complex business needs.

📝 Enhancement Note: The role emphasizes a "Builder" mentality and direct implementation, suggesting a hands-on approach where designers are expected to contribute to front-end development and leverage AI tools daily, moving beyond traditional UX deliverables.

📈 Primary Responsibilities

• Own problem definitions, co-define solutions, and deliver outcomes within rapid 4-week cycles as an Accountable Builder in small, cross-functional squads.

• Drive demo-driven delivery by building prototypes as the primary artifact, ensuring each piece of work produces a demo linked to a project management issue (e.g., Linear issue).

• Directly implement solutions by collaborating with users, stakeholders, engineers, and product managers, utilizing AI tools to help implement and polish front-end details.

• Practice async-first collaboration, replacing traditional meetings with communication via Slack, short video updates, and public channels to share progress and insights.

• Distill complex problems, evaluate design tradeoffs, and anchor design quality in real data and live user feedback through user & data-centric iteration.

• Serve as a collaborative bridge between design, product, and engineering, preparing materials for research and producing clear accessibility and localization documentation.

• Design across various coverage areas including Sales, Revenue, Customer Success, Partner, Comms, Customer Zero, Real Estate, Global Safety and Security, and Employee Success.

📝 Enhancement Note: The responsibilities highlight a significant shift towards direct implementation and demo-driven development, indicating that traditional UX deliverables like comprehensive documentation may be de-emphasized in favor of tangible, working prototypes and direct contribution to front-end code.

🎓 Skills & Qualifications

Education: A related technical degree is required.

Experience: A minimum of 2-5 years of experience in UX design, with a demonstrated ability to apply user-centered design principles and design system components.

Required Skills:

• Deep understanding of user-centered design methodologies and principles.

• Proven ability to apply and adapt design system components into high-fidelity, shippable solutions.

• Strong "Builder" mentality with a bias for action and resilience in a dynamic environment.

• Experience or strong willingness to use AI coding tools daily for building, automating, and experimenting.

• Excellent communication skills, including the ability to articulate design rationale, provide/receive feedback in critiques, and diplomatically navigate conflicting priorities.

• Capability to integrate accessibility and localization considerations beyond basic compliance.

• Expert knowledge of current design tools (e.g., Figma, Sketch, Adobe XD) and the ability to quickly learn new ones.

• Experience in designing for enterprise applications and complex workflows. Preferred Skills:

• Falling into the archetype of a "Strong Generalist" (skilled across multiple disciplines) or a "Deep Specialist" (expert in visual design or technical implementation).

• Experience with Salesforce platform as a user or administrator.

• Familiarity with Agile methodologies and rapid development cycles.

• Experience with front-end development technologies (e.g., HTML, CSS, JavaScript) is beneficial.

• Portfolio showcasing a range of UX projects with a focus on problem-solving and demonstrable impact.

📝 Enhancement Note: The emphasis on AI coding tools and a "Builder" mentality suggests that candidates with some front-end development aptitude or a strong willingness to learn and apply these tools will be highly competitive. The "Strong Generalist" or "Deep Specialist" preference points to valuing either breadth or exceptional depth in specific UX disciplines.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX design projects, demonstrating problem-solving skills, user-centered design approach, and tangible outcomes.

• Specific case studies detailing the end-to-end design process, from problem definition and user research to solution implementation and iteration.

• Examples of applying and adapting design system components to create consistent, high-fidelity user interfaces.

• Demonstrations of how AI coding tools were used to build, automate, or enhance designs and workflows.

• Work samples that highlight accessibility and localization considerations integrated into the design. Process Documentation:

• Case studies should clearly articulate the problem statement, the design process undertaken, the rationale behind design decisions, and the measurable impact of the solution.

• Evidence of working within rapid development cycles (e.g., 4-week sprints) and delivering demo artifacts directly linked to project management issues.

• Documentation of collaboration with cross-functional teams (product, engineering, stakeholders) and user feedback integration.

• Examples of async communication methods and their effectiveness in driving projects forward.

📝 Enhancement Note: The portfolio requirement is heavily weighted towards demonstrating a "Builder" mindset and direct implementation capabilities. Candidates should emphasize projects that show tangible outputs, rapid iteration, and the application of AI tools, rather than solely relying on extensive documentation or static mockups.

💵 Compensation & Benefits

Salary Range: The typical salary range for a UX Designer with 2-5 years of experience in Mexico City, Mexico, is estimated to be between MXN 400,000 to MXN 700,000 annually. This estimate is based on industry benchmarks for similar roles in major metropolitan areas in Mexico, considering the tech sector and the high demand for specialized UX skills. Salesforce is a leading tech company, and compensation may be at the higher end of this range depending on the candidate's specific experience and qualifications.

Benefits:

• Comprehensive health insurance and wellness programs.

• Retirement savings plans.

• Paid time off, including vacation, sick leave, and holidays.

• Professional development opportunities, including access to training, conferences, and learning platforms.

• Employee Stock Purchase Program (ESPP).

• Opportunities for career advancement within a global organization.

• Access to cutting-edge AI tools and technologies.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility often available to accommodate the rapid development cycles and async-first collaboration model.

📝 Enhancement Note: Salary is estimated based on general market data for UX Designers in Mexico City. Specific compensation will be determined by Salesforce based on the candidate's experience, skills, and the prevailing market rates for the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software / AI CRM. Salesforce is a global leader in Customer Relationship Management (CRM) software, now heavily integrating Artificial Intelligence (AI) into its offerings. The "Salesforce on Salesforce" team operates as an internal innovation lab, leveraging the company's own platform to solve internal challenges.

Company Size: Salesforce is a large enterprise company, with over 70,000 employees globally. This size offers stability, extensive resources, and a wide array of career development opportunities.

Founded: Salesforce was founded in 1999. Its long history in the tech industry signifies established processes, a strong market presence, and a culture that has evolved to embrace innovation and adaptation, particularly with the recent focus on AI.

Team Structure:

• The "Salesforce on Salesforce" UX design team operates in small, focused, cross-functional squads of 3-5 members.

• Squads typically include a UX Designer, Product Manager, Engineers, and potentially other specialists depending on the project.

• The emphasis is on collaborative ownership and direct contribution, blurring traditional role lines to foster a "Builder" culture.

• Reporting likely follows a matrix structure, with designers reporting to a UX Design Lead or Manager while working closely with Product and Engineering leads within their squads. Methodology:

• Data-driven Iteration: Designs are anchored in real data and live user feedback, with a focus on evaluating design tradeoffs.

• Demo-Driven Development: Prioritizes building working prototypes and demos over extensive planning documents.

• Async-First Collaboration: Utilizes tools like Slack and video updates for efficient communication and progress sharing.

• Agile & Rapid Cycles: Works in rapid 4-week cycles to deliver tangible outcomes and demonstrate results weekly.

• Systems Thinking: Encourages understanding and designing for the broader Salesforce ecosystem and internal business processes.

Company Website: https://www.salesforce.com/

📝 Enhancement Note: The "Salesforce on Salesforce" team embodies a fast-paced, experimental, and highly collaborative internal R&D environment. The "Everyone is a Builder" ethos and reliance on AI tools suggest a culture that values proactivity, technical aptitude, and a willingness to embrace new ways of working.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Designer. It requires solid foundational UX skills and the ability to work independently within a team structure. The emphasis on direct implementation and AI tool usage indicates a path towards becoming a highly skilled, versatile designer capable of contributing significantly to product development.

Reporting Structure: The UX Designer will likely report to a UX Design Manager or Lead within the "Salesforce on Salesforce" organization. They will work closely with Product Managers and Engineers within their cross-functional squads, fostering a collaborative and peer-led environment.

Operations Impact: As 'Customer Zero,' this role has a direct impact on improving the internal efficiency, productivity, and user experience of Salesforce employees globally. Successful designs on the Salesforce platform demonstrate the power and potential of Salesforce products, influencing internal adoption and potentially external product development. The impact is measured through improved workflows, increased adoption rates, and direct feedback from internal users.

Growth Opportunities:

• Skill Advancement: Deepen expertise in user-centered design, AI-driven design tools, front-end implementation, and accessibility/localization.

• Specialization: Develop into a "Deep Specialist" in areas like visual design, interaction design, or technical implementation, or broaden skills to become a "Strong Generalist" across multiple UX disciplines.

• Leadership Potential: Progress to Senior UX Designer roles, lead design initiatives within squads, mentor junior designers, and potentially move into design management or product strategy roles within the "Salesforce on Salesforce" or broader Salesforce UX organization.

• Cross-Functional Exposure: Gain extensive experience collaborating with product management, engineering, and various business units, building a strong understanding of enterprise software development and internal business operations.

📝 Enhancement Note: The role offers significant growth potential by immersing designers in a cutting-edge environment that blends traditional UX with AI and direct implementation. Success here can lead to specialized roles or broader leadership opportunities within a leading tech company.

🌐 Work Environment

Office Type: Hybrid. Employees are expected to work from the office in Mexico City, with flexibility for remote work. This model aims to balance in-person collaboration with individual work needs.

Office Location(s): Mexico City, Mexico. This location provides access to a vibrant tech ecosystem and talent pool.

Workspace Context:

• Collaborative Environment: The office setting is designed to foster collaboration, with spaces conducive to team discussions, brainstorming sessions, and quick problem-solving.

• Tools and Technology: Access to industry-standard design tools, AI coding assistants, and the Salesforce platform itself. The environment encourages experimentation with new technologies.

• Team Interaction: Frequent opportunities for interaction with cross-functional team members (Product Managers, Engineers, other Designers) through planned and spontaneous collaboration.

Work Schedule: The standard work week is approximately 40 hours. The "async-first" and "demo-driven" nature of the work may allow for some flexibility in daily scheduling, provided that team collaboration and delivery timelines are met.

📝 Enhancement Note: The hybrid model and focus on async communication suggest a modern work environment that values both in-person connectivity and individual autonomy, with an emphasis on efficient collaboration and output.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: HR or recruiter review of application and resume, focusing on key skills and experience.

2. Portfolio Review: A dedicated session where candidates present their portfolio. This is a critical step where the hiring team assesses design thinking, problem-solving skills, execution quality, and the ability to articulate design rationale. Expect to walk through 2-3 key projects.

3. Hiring Manager Interview: Deeper dive into experience, behavioral questions, and assessment of cultural fit with the "Salesforce on Salesforce" team's "Builder" and rapid iteration ethos.

4. Cross-functional Team Interview: Interviews with potential peers (e.g., Product Manager, Engineer) to assess collaboration skills, technical aptitude (especially with AI tools), and ability to contribute within a squad.

5. Hiring Team Debrief: The interview team consolidates feedback to make a hiring decision.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem you solved, your specific role and contributions, the design process, and the measurable business impact or outcomes.

• Showcase the "Builder" Mindset: Include examples of direct implementation, use of AI tools, rapid prototyping, and how you moved beyond static mocks.

• Highlight Process: Demonstrate your user-centered design approach, how you integrated data and user feedback, and your collaboration methods.

• Be Concise: Select 3-5 of your strongest, most relevant projects. Be prepared to discuss them in detail but also to move efficiently through presentations.

• Password Protection: Ensure any password-protected work samples are easily accessible with the provided password.

Challenge Preparation:

• AI Tool Familiarity: Be ready to discuss your experience or willingness to learn and use AI coding tools for design and implementation.

• Problem-Solving Scenarios: Prepare to discuss how you would approach common internal Salesforce challenges (e.g., improving a specific workflow, enhancing data visibility) using UX principles and the "Salesforce on Salesforce" methodology.

• Collaboration & Communication: Practice articulating your design decisions, justifying tradeoffs, and discussing how you would work within a cross-functional, async-first team.

📝 Enhancement Note: The portfolio review is paramount. Candidates must demonstrate not just design skills but also a hands-on, implementation-focused approach, readiness to use AI tools, and the ability to thrive in a fast-paced, collaborative, and iterative environment.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Expert proficiency in current industry-standard design tools (e.g., Figma, Sketch, Adobe XD). Emphasis on creating high-fidelity, shippable solutions.

• AI Coding Tools: Strong willingness and ability to use AI tools for building, automating, and experimenting with front-end development. Examples could include tools for code generation, debugging, or rapid prototyping.

• Project Management: Familiarity with agile project management tools such as Jira, Linear, or similar, for tracking issues and progress.

• Collaboration & Communication: Proficiency in Slack for async communication, video conferencing tools (e.g., Zoom, Google Meet), and internal documentation platforms.

Analytics & Reporting:

• Ability to leverage data and user feedback to inform design decisions. Familiarity with analytics dashboards and user research platforms to gather insights. CRM & Automation:

• Deep understanding of the Salesforce platform itself, as the work is done on Salesforce. Familiarity with its various clouds (Sales, Service, etc.) and its capabilities is a significant advantage.

• Understanding of how UX impacts CRM adoption and efficiency.

📝 Enhancement Note: The explicit mention of AI coding tools and working "on the Salesforce platform" are critical. Candidates should highlight their experience or eagerness to learn and apply these specific technologies to accelerate their design and implementation efforts.

👥 Team Culture & Values

Operations Values:

• Customer Zero: A commitment to solving internal business problems using Salesforce's own technology, acting as the first and most demanding customer.

• Builder Mentality: A proactive, hands-on approach where everyone contributes to building and shipping solutions, not just designing them.

• Speed & Agility: A relentless drive to build fast, show results weekly, and operate within rapid 4-week development cycles.

• Collaboration & Transparency: Open communication, async-first practices, and a shared ownership of problems and solutions within cross-functional squads.

• Innovation & Experimentation: Embracing new methods, including AI-driven tools, to find better ways of working and delivering value.

• Data-Driven & User-Centric: Anchoring design decisions in real data and live user feedback.

Collaboration Style:

• Cross-Functional Squads: Deep integration with Product Management and Engineering teams, working as a cohesive unit.

• Async Communication: Reliance on Slack, video updates, and public channels for efficient information sharing and asynchronous decision-making.

• Critique Culture: Regular design critiques where feedback is given and received constructively to improve the quality of work.

• Shared Ownership: Collective responsibility for problem definition, solution design, and delivery of outcomes.

📝 Enhancement Note: The team culture is defined by its speed, hands-on approach, and collaborative spirit. Candidates who thrive in environments that encourage direct contribution, rapid iteration, and proactive problem-solving will be a strong fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Iteration Pace: Adapting to a high-velocity environment with short, 4-week development cycles requires excellent time management and prioritization skills.

• Embracing AI Tools: Quickly learning and effectively integrating new AI coding and design tools into the workflow, potentially shifting from traditional UX methods.

• Direct Implementation Responsibility: Moving beyond static mocks to directly contribute to front-end implementation, requiring a blend of design and technical understanding.

• Async Communication Effectiveness: Mastering asynchronous communication to ensure clear understanding, alignment, and timely progress without constant face-to-face meetings.

• Balancing Innovation with Enterprise Needs: Designing solutions that are both innovative and practical for enterprise-level internal use within the Salesforce ecosystem.

Learning & Development Opportunities:

• AI Tool Mastery: Becoming proficient in cutting-edge AI tools for design, coding, and automation, positioning oneself at the forefront of AI-driven product development.

• Full-Stack UX Exposure: Gaining experience in direct front-end implementation, bridging the gap between design and development.

• Enterprise Design Systems: Deepening expertise in applying and contributing to large-scale design systems within a major enterprise.

• Cross-Functional Expertise: Developing a comprehensive understanding of product management, engineering processes, and internal business operations at Salesforce.

• Mentorship & Leadership: Opportunities to learn from experienced designers and engineers, and potentially mentor junior team members as the role progresses.

📝 Enhancement Note: The primary challenge and growth opportunity lie in embracing the "Everyone is a Builder" ethos and leveraging AI tools for direct implementation, which is a significant shift for many UX roles and represents a key area for skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to quickly adapt your design process to meet aggressive deadlines, and how you leveraged new tools or methods to succeed." (Focus on speed, AI tools, demo-driven approach)

• "How would you approach designing a new internal tool on the Salesforce platform to improve [specific business process, e.g., lead qualification accuracy], considering our 'Customer Zero' and 'Builder' philosophies?" (Focus on problem-solving, platform knowledge, methodology)

• "Walk us through a project where you moved beyond static mockups to directly contribute to implementation or prototyping. What was your role, what tools did you use, and what was the outcome?" (Focus on hands-on implementation, AI tools, demo focus) Company & Culture Questions:

• "What excites you about Salesforce's vision for AI in the workplace, and how do you see UX design evolving with AI?" (Focus on AI, future of work)

• "How do you approach async-first collaboration, and what strategies do you use to ensure clear communication and alignment within a remote or hybrid team?" (Focus on collaboration style)

• "Describe your experience working in cross-functional teams. How do you build strong relationships with Product Managers and Engineers?" (Focus on teamwork, communication) Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: Problem, Your Role, Process (Research, Ideation, Design, Implementation/Prototyping), Solution, and Impact/Outcomes.

• Highlight "Builder" Elements: Explicitly point out where you directly implemented, used AI tools, or created working demos.

• Showcase Iteration: Demonstrate how you incorporated feedback and data to refine your designs.

• Accessibility & Localization: Be ready to discuss how these considerations were integrated into your designs.

• Conciseness: Be mindful of time; focus on the most impactful aspects of each project.

📝 Enhancement Note: Interview preparation should heavily emphasize the "Builder" mentality, the use of AI tools, demo-driven development, and experience with the Salesforce platform. Be ready to demonstrate practical application of UX principles in a fast-paced, implementation-focused environment.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Salesforce Careers site.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating a "Builder" mentality, direct implementation, AI tool usage, and rapid iteration cycles. Prioritize case studies that show measurable impact.

• Resume Optimization: Ensure your resume clearly articulates your experience with user-centered design, design systems, cross-functional collaboration, and any experience with AI tools or front-end development. Use keywords from the job description.

• Portfolio Walkthrough Practice: Rehearse presenting your portfolio, focusing on clear articulation of your process, role, and the impact of your work, particularly emphasizing the "Salesforce on Salesforce" methodology.

• Company Research: Familiarize yourself with Salesforce's AI strategy, its "Customer Zero" approach, and the "Everyone is a Builder" ethos to demonstrate alignment with the company's innovative culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.