UX Designer

📍 Job Overview

Job Title: UX Designer Company: Finastra Location: Atlanta, Georgia, United States Job Type: Full-Time Category: UX/Product Design Date Posted: May 13, 2026 Experience Level: Mid-Level (2-5 years) Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end user experience definition for an innovative AI-powered, chat-based customer support application.
• Translate complex product goals, customer needs, and technical constraints into intuitive and scalable conversational interfaces.
• Design and prototype interaction models, conversation patterns, and user flows for AI and LLM-based applications.
• Collaborate closely with Product Owners, Engineering, and AI specialists in an agile environment to bring cutting-edge solutions to life.
• Champion user-centered design principles and establish UX standards for conversational AI experiences.

📝 Enhancement Note: This role is specifically focused on conversational UX design within the financial technology (Fintech) sector, emphasizing AI and LLM-based applications. The hybrid work arrangement suggests a balance between in-office collaboration and remote flexibility, common in modern tech environments.

📈 Primary Responsibilities

• Partner closely with the Product Owner, Engineering, and other stakeholders to translate business requirements, customer needs, and technical constraints into user-centered conversational design solutions.
• Define personas, conversation journeys, user flows, and interaction models for chat-based customer support experiences, with an eye toward increasing product breadth and complexity over time.
• Design conversation structures, error handling, fallback experiences, and assistive guidance that make chatbot interactions feel clear, useful, and human-centered.
• Create low-fidelity and high-fidelity wireframes and prototypes in Figma to support design validation, stakeholder alignment, and developer handoff.
• Partner closely with engineers to ensure designs are feasible, correctly implemented, and aligned with UX intent, facilitating seamless developer handoff.
• Plan and conduct usability testing (including conversational UX testing) and iterate based on findings and feedback to continuously improve the user experience.
• Help establish and scale UX standards, design patterns, and best practices for conversational and AI-powered experiences across an evolving customer support platform.
• Clearly present design rationale, trade-offs, and recommendations to stakeholders; actively invite feedback and iterate on designs to achieve optimal outcomes.
• Champion a collaborative, iterative design approach that explores multiple solutions rather than defaulting to a single-answer mindset, fostering innovation.

📝 Enhancement Note: The responsibilities highlight a deep dive into conversational design, including error handling and fallback strategies, which are critical for AI-driven applications. The emphasis on establishing and scaling UX standards indicates a need for a proactive designer who can contribute to the team's long-term design vision and best practices.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is typically expected for UX Design roles of this nature. Experience: 2-5 years of proven experience in UX design, with a specific focus on AI-powered, chatbot, or conversational applications.

Required Skills:

• Proven experience designing UX and interaction flows for AI-powered, chatbot, or conversational applications.
• Experience designing interaction flows and interfaces for LLM-based applications.
• Strong proficiency with Figma for wireframing, prototyping, and design collaboration.
• Solid understanding of UX fundamentals, interaction design, and user-centered design principles.
• Experience defining personas, journey maps, user flows, and interaction models.
• Demonstrated ability to work effectively within technical, business, and time constraints in an agile development environment.
• Strong communication skills with the ability to explain design decisions and influence stakeholders effectively.
• Comfort working in cross-functional, agile product teams, demonstrating strong collaboration skills.

Preferred Skills:

• Experience with other design and prototyping tools beyond Figma.
• Familiarity with financial services industry or Fintech products.
• Knowledge of AI and machine learning concepts relevant to user interfaces.
• Experience conducting various forms of usability testing, with a specialization in conversational UX testing.
• Understanding of data analysis and how to leverage user data to inform design decisions.

📝 Enhancement Note: The requirement for LLM-based application experience is a key differentiator for this role, indicating a focus on modern AI technologies. The specified experience level of 2-5 years suggests they are looking for a candidate who is past the entry-level stage and can independently contribute to design processes and deliverables.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 projects demonstrating expertise in designing conversational AI or chatbot interfaces. These projects should highlight the entire design lifecycle from research and ideation to final design and iteration.
• Include case studies that clearly articulate the problem statement, your role, the design process, key decisions, and the measurable impact of your solutions.
• Detail your approach to user research, persona development, journey mapping, and user flow creation, especially as applied to conversational contexts.
• Provide examples of wireframes, interactive prototypes (ideally from Figma), and final UI designs for chat applications, demonstrating your proficiency with design tools.
• Illustrate your understanding of error handling, fallback scenarios, and user guidance within conversational interfaces.

Process Documentation:

• Demonstrate how you document your design processes, including user flows, interaction models, and conversation scripts.
• Provide examples of design system components or UX standards you have helped create or adhere to, particularly for scalable conversational platforms.
• Show evidence of how you collaborate with engineering teams for design handoff and implementation, including annotations and specifications.

📝 Enhancement Note: A strong portfolio is paramount for this role. Candidates should prioritize showcasing their understanding of conversational design principles and their ability to translate them into tangible, user-friendly chat experiences. Demonstrating experience with Figma is critical.

💵 Compensation & Benefits

Salary Range: Based on the location (Atlanta, GA), experience level (2-5 years), and the specialized nature of conversational AI/LLM UX design in the Fintech sector, a competitive salary range is estimated to be between $85,000 and $115,000 annually. This estimate considers regional market rates, the demand for specialized UX skills, and Finastra's position as a global financial software leader.

Benefits:

• Unlimited Vacation policy, subject to local regulations and business needs.
• Hybrid working arrangements offering flexibility.
• Paid Time Off for voting, bereavement, and sick leave.
• Comprehensive Employee Assistance Program for confidential support.
• Access to Wellbeing Champions and Gather Groups, with monthly wellness initiatives.
• Medical, Life, and Disability Insurance.
• Retirement Plans and Pension Plan options.
• Lifestyle benefits and Health Initiatives.
• Paid time off for volunteering and donation-matching opportunities.
• Access to online learning and accredited courses via the Skills & Career Navigator tool.
• Global recognition program (Finastra Celebrates).

Working Hours: Standard full-time hours are expected, typically around 40 hours per week, with flexibility offered through the hybrid work arrangement.

📝 Enhancement Note: The salary range is an estimate. Actual compensation will depend on the candidate's specific experience, qualifications, and negotiation. The extensive benefits package, particularly the unlimited vacation and robust well-being programs, reflects Finastra's commitment to employee welfare and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services Software (Fintech). Finastra is a major player, providing mission-critical solutions to a significant portion of the world's top banks, indicating a stable and influential market position. Company Size: Finastra is a large global enterprise, indicated by their extensive customer base and international operations. This size offers opportunities for career growth and exposure to diverse projects, but may also involve navigating larger organizational structures. Founded: While the founding date isn't provided, Finastra has a history of acquiring and integrating various financial technology companies, suggesting a dynamic and evolving organizational structure with a blend of established practices and forward-thinking innovation.

Team Structure:

• The UX team likely operates within a Product or Engineering department, working in close collaboration with Product Owners and Engineering teams.
• This specific role will be part of a cross-functional, agile product team focused on a specialized AI-driven customer support application.
• Reporting structure likely involves a UX Lead or Design Manager, with direct collaboration across Product Management, Engineering (including AI/ML specialists), and potentially Customer Support leads.

Methodology:

• Agile development methodology is explicitly mentioned, suggesting iterative development cycles, regular stand-ups, and a focus on continuous delivery.
• The team employs a user-centered design approach, prioritizing customer needs and iterative feedback loops.
• For this role, a strong emphasis will be placed on conversational design methodologies, user flow mapping for chat interactions, and AI integration best practices.

Company Website: https://www.finastra.com/

📝 Enhancement Note: Finastra's position in the Fintech industry suggests a fast-paced environment that values innovation and robust solutions. The company's global reach implies a diverse workforce and opportunities to work on products with international impact.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, typically requiring 2-5 years of dedicated experience. It signifies a level where individuals are expected to contribute independently to design projects, mentor junior designers (potentially), and take ownership of specific UX areas. Reporting Structure: The UX Designer will report to a UX/Design Lead or Manager and work closely with Product Owners and Engineering teams. This collaborative structure allows for direct impact on product development and cross-functional learning. Operations Impact: The UX Designer's work directly influences the usability and effectiveness of a key customer support application. By creating intuitive conversational experiences, they will reduce customer friction, improve support efficiency, and enhance overall customer satisfaction, thereby contributing to Finastra's reputation and client retention in the critical financial services sector.

Growth Opportunities:

• Specialization: Develop deep expertise in conversational UX design, AI interaction design, and LLM application interfaces, becoming a go-to expert in a rapidly growing field.
• Leadership: Progress to Senior UX Designer roles, leading design initiatives, mentoring junior team members, and influencing design strategy.
• Cross-functional Mobility: Potentially move into Product Management roles, leveraging a strong understanding of user needs and product development processes, or explore leadership positions within design operations.
• Skill Expansion: Gain exposure to various facets of the Fintech industry and learn about the complexities of financial services technology.

📝 Enhancement Note: The growth trajectory for a UX Designer in a company like Finastra involves deepening specialized skills in emerging areas like conversational AI while also developing broader leadership and strategic thinking capabilities.

🌐 Work Environment

Office Type: Hybrid work environment, combining remote work with in-office collaboration. This suggests a modern approach to work that balances flexibility with the benefits of in-person teamwork. Office Location(s): The primary location is Atlanta, Georgia. Finastra has numerous global offices, but this role is based in Atlanta, with specific office days likely determined by team needs and company policy.

Workspace Context:

• The workspace will be collaborative, with opportunities to engage with Product Owners, Engineers, AI specialists, and fellow designers.
• Access to standard design software and hardware, including Figma, will be provided.
• The environment is expected to be fast-paced and project-driven, typical of agile software development teams.

Work Schedule: Full-time, approximately 40 hours per week, with the flexibility to work remotely and in the office. This allows for better work-life integration and accommodates different working styles.

📝 Enhancement Note: The hybrid model is key here, indicating a need for strong self-management and communication skills for remote work, alongside collaborative spirit for in-office days. The Atlanta location is a significant hub for Finastra's operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio to assess basic qualifications and experience.
• Technical Interview/Portfolio Review: Expect a deep dive into your portfolio, focusing on your conversational UX design projects, Figma proficiency, and understanding of AI/LLM applications. You'll be asked to walk through your process, design decisions, and problem-solving approaches.
• Design Challenge/Case Study: You may be given a design challenge or asked to present a detailed case study on a past project, focusing on how you addressed specific UX problems in a conversational context.
• Cross-functional Interviews: Interviews with Product Owners, Engineering leads, and potentially AI subject matter experts to assess collaboration skills, technical understanding, and cultural fit.
• Final Interview: Likely with a senior leader or hiring manager to discuss overall fit, career aspirations, and confirm mutual interest.

Portfolio Review Tips:

• Highlight Conversational AI: Ensure your portfolio prominently features projects related to chatbots, AI assistants, or conversational interfaces. Clearly articulate the unique challenges and solutions in these domains.
• Showcase Figma Expertise: Include detailed examples of your work in Figma, demonstrating your ability to create complex prototypes, design systems, and collaborate effectively within the tool.
• Quantify Impact: Where possible, provide metrics or qualitative feedback that demonstrate the success of your designs (e.g., improved task completion rates, reduced support tickets, increased user satisfaction).
• Explain Your Process: Clearly articulate your design thinking, user research methods, iteration cycles, and how you incorporated feedback. For conversational design, detail your approach to mapping dialogue flows and handling edge cases.
• Tailor to Finastra: Research Finastra's products and target audience. Consider how your skills can specifically benefit their customer support applications and the Fintech industry.

Challenge Preparation:

• Understand Conversational Design: Brush up on principles of conversational AI, natural language understanding (NLU), and user experience for chatbots.
• Figma Practice: Be ready to demonstrate your Figma skills live or present detailed prototypes.
• Problem-Solving: Prepare to tackle hypothetical design problems related to customer support scenarios within a financial services context. Focus on how you would approach breaking down the problem, ideating solutions, and validating them.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio, especially for experience with conversational AI and Figma. Be prepared to articulate your design decisions with a clear rationale and demonstrate how your work aligns with user needs and business objectives.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is a mandatory skill. Proficiency in wireframing, prototyping, component creation, and collaborative design within Figma is essential.
• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools may be beneficial for exploring different interaction paradigms.
• Design Software: Standard design suite tools for asset creation and editing.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, or Amplitude to understand user behavior within applications and inform design iterations.
• Usability Testing Platforms: Tools for remote usability testing and session recording.

CRM & Automation:

• While not a direct requirement for the UX role, understanding how UX designs integrate with CRM systems (like Salesforce, though not explicitly mentioned) and customer support platforms will be advantageous.
• Awareness of AI/ML platforms and how conversational interfaces interact with backend AI models.

📝 Enhancement Note: Figma is the cornerstone of the required technical stack. Candidates should be ready to demonstrate advanced proficiency. Understanding analytics and how designs impact user behavior and support metrics will be a significant plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that all designs are intuitive, accessible, and meet user needs.
• Innovation: Embracing new technologies and methodologies, particularly in AI and conversational interfaces, to push the boundaries of user experience.
• Collaboration: Fostering strong partnerships with Product, Engineering, and other stakeholders to achieve shared goals and deliver exceptional products.
• Data-Driven Decision Making: Utilizing user research, usability testing, and analytics to inform design choices and measure impact.
• Efficiency: Designing scalable and maintainable solutions that streamline processes and enhance productivity for both users and the internal team.

Collaboration Style:

• Iterative and Agile: Working in short cycles, seeking regular feedback, and adapting designs based on new information and stakeholder input.
• Cross-functional Partnership: Actively engaging with engineers, product managers, and AI specialists to ensure design feasibility and alignment with business objectives.
• Open Communication: Clearly articulating design rationale, actively listening to diverse perspectives, and constructively debating design decisions.
• Knowledge Sharing: Contributing to a culture of learning by sharing insights, best practices, and design patterns within the UX team and wider organization.

📝 Enhancement Note: The culture likely emphasizes a blend of innovation, pragmatism, and strong teamwork, essential for delivering complex Fintech solutions in an agile framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Nuance in Conversation: The primary challenge will be crafting natural, effective, and empathetic conversations for a support application, handling diverse user intents and potential ambiguities.
• Balancing User Needs with Technical Constraints: Integrating advanced AI capabilities while ensuring a seamless and intuitive user experience, especially within the regulated Fintech environment.
• Scaling Design Standards: Establishing and maintaining consistent, high-quality UX standards for conversational AI across a growing product, requiring a proactive approach to design system development.
• Rapidly Evolving AI Landscape: Staying abreast of advancements in AI, LLMs, and conversational interfaces to ensure designs remain cutting-edge and leverage new capabilities.

Learning & Development Opportunities:

• Deep Dive into Conversational AI: Become an expert in designing for AI-driven interactions, working with cutting-edge technologies.
• Fintech Domain Expertise: Gain in-depth knowledge of the financial services industry and its unique UX challenges.
• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and influence product strategy as you progress.
• Access to Training: Utilize Finastra's extensive learning resources for continuous skill development in UX, AI, and project management.

📝 Enhancement Note: This role presents a significant opportunity to specialize in a high-demand area of UX design. The challenges are directly tied to the innovative nature of the product, offering substantial learning and growth potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex conversational AI project you designed. What were the key challenges, how did you address them, and what was the outcome?" (Focus on your process, problem-solving, and quantifiable results.)
• "How do you approach designing for error states and fallback scenarios in a chatbot? Provide an example." (Demonstrates your understanding of user frustration points and mitigation strategies.)
• "Walk me through your process for translating product goals and technical constraints into a user-centered conversational design." (Showcase your ability to balance multiple factors.)

Company & Culture Questions:

• "What interests you about Finastra and our work in the Fintech space?" (Research Finastra's mission, products, and recent news.)
• "How do you typically collaborate with Product Owners and Engineers in an agile environment?" (Highlight your teamwork and communication skills.)
• "How do you ensure your designs are user-centric while also meeting business objectives and technical feasibility?" (Demonstrate your ability to find common ground and prioritize.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your role, your design process (research, ideation, prototyping, testing), key decisions, and the impact.
• Focus on Conversational UX: Dedicate significant time to projects involving chatbots or AI interfaces. Explain the conversational flow, error handling, and how you made the interaction feel natural.
• Showcase Figma Mastery: Be ready to demonstrate specific Figma features or present interactive prototypes that highlight your skills.
• Quantify Your Success: Use data and metrics to support your claims about the effectiveness of your designs.
• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs, and how you handle feedback.

📝 Enhancement Note: Be prepared to articulate your design process in detail, especially for conversational interfaces, and demonstrate your proficiency with Figma. Understanding Finastra's business and how your UX contributions align with their goals will be crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Finastra Workday careers portal.
• Portfolio Customization: Tailor your resume and portfolio to specifically highlight your experience with conversational AI, LLM applications, and proficiency in Figma. Ensure case studies clearly demonstrate your end-to-end design process for chat-based interfaces.
• Resume Optimization: Integrate keywords from the job description such as "Conversational UX Design," "AI Interaction Design," "Figma," "LLM-based Applications," and "User-Centered Design" into your resume. Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your design decisions, process, and impact for your portfolio projects, with a particular focus on conversational design challenges. Be ready to discuss how you collaborate within agile, cross-functional teams.
• Company Research: Familiarize yourself with Finastra's products, mission, and recent news, especially their offerings in customer support and AI. Understand how the UX Designer role contributes to their overall business objectives in the Fintech sector.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.