UX Designer

📍 Job Overview

Job Title: UX Designer

Company: eClerx

Location: Raleigh, North Carolina, United States

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-06-23

Experience Level: 3+ Years Professional Experience

Remote Status: On-site

🚀 Role Summary

• Drive user-centered design initiatives within the BFSI department, translating complex business requirements into intuitive and effective user experiences.

• Develop and maintain design systems, UX standards, and reusable design assets to ensure consistency and quality across multiple applications and platforms.

• Conduct comprehensive user research, including usability testing and persona development, to inform product strategy and design decisions.

• Collaborate closely with Product Managers, business stakeholders, and engineering teams to ensure successful implementation of design intent and adherence to UX best practices.

• Contribute to the continuous improvement of products and services by identifying user pain points and opportunities for enhancement through detailed user journey mapping.

📝 Enhancement Note: This role is positioned within the BFSI (Banking, Financial Services, and Insurance) sector, which implies a need for robust understanding of industry regulations, security protocols, and user expectations within these sensitive domains. The emphasis on "bridging the gap between business, design, and technology" highlights the strategic importance of this UX Designer role in ensuring that technical solutions are not only functional but also highly user-friendly and aligned with business objectives.

📈 Primary Responsibilities

• Partner closely with Product Managers and business stakeholders to gather, understand, and translate requirements into user-centered solutions.

• Design wireframes, mockups, and interactive prototypes to effectively communicate design concepts and workflows to cross-functional teams.

• Plan and execute comprehensive usability testing sessions, analyze findings, and provide actionable recommendations for UX improvements.

• Conduct in-depth user research and develop detailed user personas to guide product and design decisions, ensuring a deep understanding of target audiences.

• Map complex user journeys, identify critical pain points, and uncover opportunities to significantly improve the overall user experience across various touchpoints.

• Present research findings, design recommendations, and proposed UX solutions clearly and persuasively to stakeholders and project teams.

• Collaborate closely with engineering teams to ensure accurate implementation of design intent and adherence to established user experience standards.

• Contribute to and actively maintain UX standards, design systems, and reusable design assets to foster efficiency and consistency.

• Support multiple products and initiatives concurrently, effectively balancing competing priorities and diverse stakeholder needs.

• Perform additional duties and responsibilities as operational needs evolve, demonstrating flexibility and adaptability.

• Occasionally work outside standard business hours to support critical project milestones, releases, or business initiatives, showcasing commitment and dedication.

📝 Enhancement Note: The explicit mention of supporting "multiple products and initiatives while balancing competing priorities and stakeholder needs" indicates a need for strong project management and prioritization skills. The requirement to "Occasionally work outside standard business hours" suggests a dynamic environment with potential for tight deadlines and critical project phases.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Human Factors, Design, or a closely related field. Experience:

• Minimum of 3 years of professional UX design experience, with a proven track record of delivering impactful user experiences. Required Skills:

• Strong ability to manage and prioritize work effectively across multiple products, projects, and diverse stakeholder groups.

• Demonstrated ability to balance creative problem-solving with established UX standards and best practices.

• Proficient in UX research methodologies, including usability testing and user interviews, to gather actionable insights.

• Solid understanding of accessibility standards and WCAG (Web Content Accessibility Guidelines) to ensure inclusive design.

• Excellent communication, presentation, and stakeholder management skills, with the ability to articulate design rationale clearly.

• Entrepreneurial mindset with a proven ability to collaborate effectively across Product, Engineering, and Business teams.

• Expertise in designing wireframes, mockups, and interactive prototypes using industry-standard tools. Preferred Skills:

• Experience designing, building, and maintaining reusable design systems and component libraries, specifically within Figma.

• Familiarity with responsive design principles and enterprise application design patterns.

• Basic front-end development knowledge, including HTML, CSS, and modern web technologies, for better collaboration with developers.

• Experience working within Agile product development environments, understanding iterative design processes.

• Exposure to enterprise software, financial services, fintech, or other complex business applications, providing domain-specific context.

📝 Enhancement Note: The preferred qualifications strongly indicate a need for hands-on experience with Figma for design system work, suggesting this tool is a critical part of the team's workflow. Familiarity with front-end technologies like HTML and CSS is beneficial for effective communication with development teams, implying a collaborative environment where designers have a good understanding of technical constraints and possibilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX design projects, demonstrating problem-solving skills and end-to-end design process.

• Projects should highlight user research, wireframing, prototyping, usability testing, and final design solutions with clear outcomes.

• Evidence of contributions to design systems, component libraries, or style guides, particularly if developed in Figma.

• Case studies that detail the user-centered design approach, challenges faced, and iterative improvements made.

• Demonstration of how designs address specific business objectives and user needs, with measurable results where possible. Process Documentation:

• Examples of user journey maps, personas, and site maps that illustrate understanding of user flows and information architecture.

• Documentation of usability testing plans, methodologies, and key findings with actionable recommendations.

• Workflows demonstrating collaboration with Product Managers and Engineers, showing how requirements were translated into design specifications.

• Contributions to or examples of maintaining design system documentation, ensuring consistency and scalability.

📝 Enhancement Note: The portfolio is a critical component for this role, requiring candidates to showcase not just visual design skills but also a deep understanding of the UX process, research methodologies, and the ability to articulate design decisions and their impact. Specific emphasis on Figma and design systems is expected.

💵 Compensation & Benefits

Salary Range:

• The target base salary for this role in the US is $95,000 - $115,000 annually. Compensation will be determined based on a variety of factors, including relevant experience, knowledge, skills, other job-related qualifications, and geographic location. Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching.

• Paid time off, including vacation, sick leave, and holidays.

• Opportunities for professional development and continuous learning.

• Collaborative work environment with a focus on innovation and user experience.

• Potential for exposure to diverse projects within the BFSI sector. Working Hours:

• Standard full-time work week, typically 40 hours.

• Occasional flexibility required to support project milestones, releases, or critical business initiatives, potentially outside standard business hours.

📝 Enhancement Note: The provided salary range is specific to the US market. The mention of "occasional work outside standard business hours" suggests that while a standard 40-hour week is expected, the role may require adaptability and commitment during critical project phases, which is common in fast-paced product development environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Management, Automation, and Analytics services. eClerx serves Fortune 2000 enterprises across Financial Services, Communications, Retail, Fashion, Media & Entertainment, Manufacturing, Travel & Leisure, and Technology sectors.

Company Size: eClerx employs over 19,000 people globally, indicating a large, established organization with diverse operations and opportunities.

Founded: Incorporated in 2000, eClerx has over two decades of experience providing specialized services to global enterprises.

Team Structure:

• The UX Designer will be part of the Product Design team, reporting to the UX Lead.

• This team likely collaborates closely with Product Management, Engineering, and various business stakeholders within the BFSI department.

• Cross-functional collaboration is a key aspect, requiring seamless integration with different departments to achieve project goals. Methodology:

• eClerx emphasizes a blend of people, technology, and domain expertise to deliver business results.

• The Product Design team likely employs user-centered design methodologies, integrating user research, iterative design, and stakeholder feedback.

• A focus on maintaining design systems and UX standards suggests a commitment to scalable and consistent design solutions.

Company Website: www.eclerx.com

📝 Enhancement Note: The company's extensive reach across multiple industries and its large employee base suggest a structured yet dynamic work environment. The BFSI department focus for this role implies a specialized, potentially regulated, and highly client-driven operational context.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Designer (3+ years of experience), responsible for executing design tasks and contributing to strategic design decisions. It's a hands-on role focused on user experience creation and implementation.

Reporting Structure: The UX Designer reports directly to the UX Lead, indicating a clear line of management and mentorship within the design team. This structure allows for guidance on complex design challenges and career development.

Operations Impact: The UX Designer significantly impacts product success by ensuring user adoption, satisfaction, and efficiency. By bridging business requirements with user needs, they directly influence the usability and effectiveness of financial services applications, contributing to customer retention and operational efficiency for eClerx's clients.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in UX research, design systems, and specific BFSI domain challenges. Potential to become a subject matter expert in financial services UX.

• Leadership Potential: With strong performance and demonstrated leadership in projects, there's a path towards Senior UX Designer or UX Lead roles, managing projects and mentoring junior designers.

• Cross-Functional Exposure: Opportunity to gain broader experience by working on diverse projects across different financial services sub-sectors and collaborating with various client teams.

• Figma & Design System Specialization: Develop advanced skills in Figma and contribute significantly to the evolution and maintenance of enterprise-level design systems.

📝 Enhancement Note: The growth trajectory for a UX Designer at a company like eClerx typically involves specializing in a particular domain (like BFSI) or becoming a leader in design system development. The emphasis on collaboration and stakeholder management also opens doors for roles with more strategic influence.

🌐 Work Environment

Office Type: The role is specified as "On-site," indicating a traditional office-based work environment where in-person collaboration is prioritized. This setting often fosters stronger team cohesion and immediate feedback loops.

Office Location(s): Raleigh, North Carolina, United States. This location places the role within a growing technology and business hub.

Workspace Context:

• The workspace is likely designed to foster collaboration, with access to necessary design tools and technology.

• Expect to work in an environment where designers, product managers, and engineers are co-located or have facilitated communication channels.

• The "BFSI" department context suggests a professional and potentially regulated work environment, emphasizing attention to detail and security. Work Schedule:

• A standard 40-hour work week is the baseline.

• Flexibility is expected to meet project deadlines and critical business needs, which might occasionally require working beyond standard hours. This demands good time management and prioritization skills.

📝 Enhancement Note: The on-site requirement suggests an emphasis on face-to-face collaboration, which can be beneficial for rapid prototyping, design critiques, and building strong working relationships within the team and with stakeholders.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications and alignment with the role's requirements.

• Technical Interview(s): Likely involves in-depth discussions about your UX process, research methodologies, problem-solving approaches, and experience with specific tools (e.g., Figma). You may be asked to walk through portfolio case studies.

• Design Challenge/Exercise: A practical exercise, potentially a take-home assignment or an in-interview task, to evaluate your design thinking, problem-solving skills, and ability to apply UX principles to a given scenario.

• Stakeholder/Team Interviews: Meetings with the UX Lead, Product Managers, and potentially engineers to assess cultural fit, collaboration style, communication skills, and ability to work within a team environment.

• Final Interview: A concluding discussion, potentially with a hiring manager or senior leader, to finalize the decision.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best showcase your skills and experience relevant to this UX Designer role, especially those within complex application environments or with a focus on user research and design systems.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the solutions you developed, and the impact/outcomes. Quantify results whenever possible.

• Highlight Process: Emphasize your thought process, decision-making rationale, and how you iterated based on feedback and research. Show your understanding of UX principles.

• Showcase Figma & Design Systems: If you have experience with Figma and design systems, ensure these projects are prominently featured, detailing your contributions to component libraries, style guides, and system maintenance.

• Accessibility Focus: Demonstrate your understanding and application of WCAG guidelines in your projects.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly understand the problem statement, target users, and business goals.

• Structure Your Approach: Outline your plan for tackling the challenge, including research steps, ideation techniques, and validation methods.

• Be Prepared to Justify: Be ready to explain your design choices and trade-offs, demonstrating your strategic thinking and user advocacy.

• Think About Implementation: Consider how your designs would be implemented by developers, showing an understanding of technical constraints.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio and your ability to articulate your design process. Be prepared to defend your design decisions with data and user insights, especially given the BFSI context which often requires a data-driven and evidence-based approach.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and critically, for designing, building, and maintaining reusable design systems and component libraries.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools for creating interactive mockups and user flows.

• User Research Platforms: Tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, Maze, SurveyMonkey).

Analytics & Reporting:

• Analytics Tools (e.g., Google Analytics, Adobe Analytics): Basic understanding of how to interpret user behavior data to inform design decisions.

• Data Visualization Tools: Familiarity with tools that present user data and trends in an understandable format.

CRM & Automation:

• While not directly a UX tool, understanding how CRMs (like Salesforce) and automation platforms impact user workflows within enterprise applications can be beneficial.

📝 Enhancement Note: Figma is explicitly mentioned as a preferred skill for design systems, making it a core tool for this role. Proficiency in this tool is highly recommended. Familiarity with user research and analytics platforms will be crucial for data-informed design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the end-user in all design decisions.

• Collaboration: A strong emphasis on working effectively with cross-functional teams, valuing diverse perspectives.

• Innovation: Encouraging creative problem-solving and exploring new approaches to enhance user experiences.

• Quality & Consistency: Dedication to maintaining high standards in design output, particularly through design systems and adherence to best practices.

• Adaptability: Willingness to embrace evolving project needs and new technologies within a dynamic environment.

Collaboration Style:

• Cross-functional Integration: Actively participating in team meetings, design critiques, and brainstorming sessions with Product, Engineering, and Business stakeholders.

• Open Communication: Fostering an environment where feedback is openly shared and constructively received.

• Proactive Engagement: Taking initiative to collaborate and seek input from relevant parties throughout the design lifecycle.

• Knowledge Sharing: Contributing to team discussions, sharing insights from research, and helping to build collective understanding of user needs and design best practices.

📝 Enhancement Note: The culture likely values a blend of structured processes (design systems, standards) and agile collaboration, especially given the need to support multiple products and stakeholders. A proactive and communicative approach is essential for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Competing Priorities: Effectively managing design efforts across multiple products and stakeholder requests simultaneously.

• Translating Complex Requirements: Converting intricate BFSI domain requirements into simple, understandable, and user-friendly interfaces.

• Maintaining Design System Scalability: Ensuring the design system remains effective, up-to-date, and scalable as product offerings grow.

• Cross-Functional Alignment: Bridging communication gaps and ensuring buy-in from diverse teams (Product, Engineering, Business) with potentially different priorities.

• Adapting to Evolving Needs: Staying current with industry trends, user expectations, and technological advancements in UX design and financial services.

Learning & Development Opportunities:

• Specialization in BFSI UX: Gaining deep expertise in the unique UX challenges and opportunities within the financial services sector.

• Advanced Design System Development: Contributing to and potentially leading the growth of sophisticated design systems using tools like Figma.

• Usability Testing & Research Mastery: Enhancing skills in planning, executing, and analyzing complex user research studies.

• Agile Methodologies: Deepening experience in iterative design processes within an Agile framework.

• Mentorship: Learning from senior designers and UX leads, and potentially mentoring junior team members as experience grows.

📝 Enhancement Note: The primary challenges revolve around complexity management—both in terms of project scope and domain knowledge. Growth opportunities are geared towards specialization and leadership within the UX discipline.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing design priorities for different products. How did you manage your workload and stakeholder expectations?" (Focus on prioritization, communication, and trade-off decisions.)

• "Walk us through a complex user journey you mapped for a financial services application. What were the key pain points, and how did your design address them?" (Highlight your process, analytical skills, and user empathy.)

• "How do you ensure your designs are accessible and compliant with WCAG guidelines? Can you provide an example?" (Demonstrate knowledge of accessibility standards and practical application.)

• "Describe your experience with design systems. What are the benefits, and how do you contribute to their maintenance and evolution? Experience with Figma?" (Showcase your understanding of design system principles and tool proficiency.) Company & Culture Questions:

• "What interests you about working in the BFSI sector and specifically with eClerx?" (Research eClerx's clients, services, and reputation in the BFSI space.)

• "How do you collaborate with Product Managers and Engineers? Describe a situation where you had a disagreement and how you resolved it." (Emphasize your teamwork, communication, and problem-solving skills.)

• "How do you stay updated on the latest UX trends and best practices?" (Show your commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure: For each project, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Visuals: Use high-quality mockups, wireframes, and prototypes. Include visuals of your research artifacts (personas, journey maps) and design system components if applicable.

• Storytelling: Focus on the "why" behind your design decisions. Explain the user needs and business goals you were addressing.

• Quantify Impact: Whenever possible, present data or metrics that demonstrate the success of your designs (e.g., increased conversion rates, reduced support tickets, improved task completion times).

• Figma Emphasis: If you have design system work in Figma, be ready to demonstrate your proficiency and explain the architecture of the system.

📝 Enhancement Note: Prepare to discuss your experience with Figma in detail, especially regarding design systems. The BFSI context means you should be ready to discuss the importance of security, trust, and regulatory compliance in design.

📌 Application Steps

To apply for this UX Designer position:

• Click "Apply Now" on the eClerx career site to submit your resume.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in user research, wireframing, prototyping, usability testing, and particularly your work with design systems and Figma. Prioritize projects demonstrating your ability to handle complex requirements and stakeholder management.

• Resume Optimization: Ensure your resume clearly states your years of experience and uses keywords from the job description (e.g., UX Design, User Research, Figma, WCAG, BFSI, Stakeholder Management, Agile). Quantify achievements where possible.

• Interview Preparation: Practice walking through your portfolio projects, focusing on explaining your process and the impact of your design decisions. Prepare answers for common UX interview questions and be ready to discuss your experience in the BFSI domain.

• Company Research: Familiarize yourself with eClerx's services, its presence in the BFSI sector, and its overall company culture. Understand their approach to technology and product development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.