UX Designer

📍 Job Overview

Job Title: UX Designer II

Company: Amazon

Location: Vancouver, British Columbia, Canada

Job Type: Full-time

Category: User Experience Design / Product Design

Date Posted: 2026-09-23

Experience Level: 5+ Years

Remote Status: On-site

🚀 Role Summary

• Design end-to-end user experiences for Amazon's high-volume hiring (HVH) portfolio, impacting hundreds of thousands of hires annually across fulfillment, corporate, and technical roles.

• Translate complex, AI-assisted hiring systems into intuitive, trustworthy, and purposeful interactions for both recruiters and candidates at massive scale.

• Collaborate closely with Product Management, Engineering, and Research to deliver human-centered design solutions that simplify and enhance the hiring journey.

• Champion design best practices, contribute to design systems, and advocate for user needs within a fast-paced, iterative product development environment.

📝 Enhancement Note: This role is within Amazon's Talent Solutions Product Design & Research team, focusing on the critical intersection of User Experience Design and Human Resources Technology. The "high-volume hiring" aspect signifies a unique challenge in designing for extreme scale, where AI plays a significant role in candidate screening, scheduling, and qualification assessment. The emphasis is on creating transparency and trust in AI-driven processes for users with diverse digital literacy.

📈 Primary Responsibilities

• Deliver comprehensive design solutions for complex hiring workflows, encompassing user research synthesis, interactive prototypes, and clear articulation of design trade-offs.

• Partner effectively with Engineering and Product Management to execute and launch successful products, employing a customer-centric, iterative design methodology.

• Design and refine user interfaces for AI-assisted hiring surfaces, ensuring legibility, trustworthiness, and clear communication of system actions (e.g., candidate qualification/disqualification, AI recommendations) to users.

• Synthesize qualitative and quantitative user data, including customer feedback, to inform and validate design decisions at both feature and product levels.

• Develop and present compelling design strategies, outcomes, and deliverables to diverse partners and stakeholders, utilizing strong storytelling and presentation skills.

• Contribute to the improvement of team-wide design patterns, standards, methods, and processes, fostering the reuse of UX assets and ensuring consistency across projects.

• Design for edge cases, low-confidence AI states, and failure modes, treating them as first-class design problems to ensure robust and reliable user experiences.

📝 Enhancement Note: The core challenge lies in designing AI-powered experiences for high-volume hiring where system actions are amplified. This involves making probabilistic AI outputs understandable and actionable for users, from entry-level candidates to experienced recruiters managing numerous roles. The responsibility extends to ensuring fairness and a high-quality experience for all users, regardless of their role or digital literacy.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrated experience in UX/Interaction Design are paramount.

Experience: Minimum of 5 years of progressive experience in UX Design or Interaction Design, with a proven track record of delivering complex design solutions.

Required Skills:

• UX Design & Interaction Design: Deep understanding of user-centered design principles and methodologies.

• Portfolio: An online portfolio showcasing design craft, problem-solving processes, and shipped work, demonstrating impact and creativity.

• Prototyping & Wireframing: Expertise in creating user flows, wireframes, and high-fidelity interactive prototypes.

• Figma Proficiency: Advanced skills in Figma for detailed design and interactive prototyping.

• User Research: Experience in acquiring user data through methods like usability studies, user research, and persona/journey map creation.

• Project Leadership: Proven ability to lead design projects from initial concept through to final execution and delivery.

• Accessibility Standards: Strong knowledge and application of current accessibility standards (e.g., WCAG).

• Problem-Solving: Exceptional analytical and critical thinking skills applied to complex design challenges.

• Storytelling & Presentation: Ability to clearly communicate design rationale, strategy, and outcomes to various audiences.

• Data Synthesis: Skill in synthesizing qualitative and quantitative data to drive design decisions.

Preferred Skills:

• AI-Assisted Design: Experience designing for AI-assisted product surfaces, communicating uncertainty, confidence signals, and automated actions effectively.

• High-Volume/Transactional Workflows: Experience designing for systems with high transaction volumes, where error states, partial completion, recovery paths, and time-sensitive actions are critical.

• Diverse User Literacy: Experience designing for users with a wide range of digital literacy, including mobile-first experiences for non-technical or frontline users.

• Design Systems: Familiarity with design systems, including using component libraries, identifying gaps, and contributing to their evolution.

• HR Tech/Large-Scale Domains: Prior experience in HR technology, large-scale consumer products, retail, or logistics where high volume and the human cost of poor experience are significant.

• AI Prototyping/Coding Tools: Familiarity with tools that accelerate concept exploration and prototype development, potentially including AI-assisted prototyping or coding tools.

📝 Enhancement Note: The "5+ years" experience level, combined with the emphasis on AI and high-volume, suggests a need for a designer who can handle significant complexity and ambiguity. The preferred qualifications highlight a specific need for experience in systems where AI outputs need to be made transparent and trustworthy, and where the consequences of design failures are amplified.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Craft & Problem-Solving: Demonstrate a strong visual design aesthetic, attention to detail, and a clear, logical problem-solving process.

• End-to-End Project Examples: Showcase at least 2-3 significant projects from concept to launch, detailing user research, ideation, wireframing, prototyping, user testing, and final implementation.

• Impact & Outcomes: Clearly articulate the user problems solved, the design solutions implemented, and the measurable business or user impact achieved (e.g., increased efficiency, improved candidate experience, reduced errors).

• AI-Assisted Design Case Study: Include at least one case study that specifically addresses the design of an AI-assisted feature or system, explaining how you handled uncertainty, communicated AI outputs, and ensured user trust.

• Figma Demonstrations: Provide interactive prototypes built in Figma that clearly illustrate user flows and interaction design.

Process Documentation:

• Workflow Design & Optimization: Evidence of designing and optimizing complex user workflows, with examples of how you mapped out user journeys and identified areas for improvement.

• System Implementation Standards: Examples of how you translated design requirements into technical specifications for engineering, and how you ensured adherence to design standards during implementation.

• Measurement & Performance Analysis: Demonstrate how you have used data (user feedback, analytics) to measure the success of your designs and iterate on them post-launch.

📝 Enhancement Note: For a role at Amazon, particularly in a high-impact area like hiring, the portfolio is critical. It needs to go beyond aesthetics to demonstrate a deep understanding of process, user-centric problem-solving, and the ability to deliver tangible results, especially in complex, scaled, and AI-influenced environments.

💵 Compensation & Benefits

Salary Range: $74,300 - $124,000 CAD annually

• This range is based on the provided data for Vancouver, British Columbia, Canada. Factors such as candidate experience, specific skills, and internal equity will influence the final offer. Benefits:

• Comprehensive Health Insurance: Includes medical, dental, vision, and prescription coverage.

• Life & AD&D Insurance: Basic life insurance and accidental death and dismemberment coverage.

• Retirement Savings: Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP).

• Paid Time Off: Generous paid time off for rest and rejuvenation.

• Wellness Resources: Access to other resources aimed at improving overall health and well-being.

• Potential for Additional Compensation: Amazon's total compensation package may include other elements such as sign-on bonuses and Restricted Stock Units (RSUs), which are performance-based.

Working Hours: 40 hours per week (standard full-time)

• While the standard is 40 hours, Amazon often fosters a culture of high performance and impact, which may involve periods of intense work. However, the benefits package aims to support employee well-being.

📝 Enhancement Note: The salary range provided is specific to Vancouver. Amazon's compensation philosophy emphasizes total compensation, meaning the base salary is only one component. The inclusion of RSUs is a significant factor for many candidates seeking long-term financial growth. The benefits package is robust, covering essential health and retirement needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Cloud Computing, Digital Streaming, Artificial Intelligence, Logistics, Retail, and more. Amazon operates across a vast and diverse range of industries, leveraging technology to innovate and scale.

Company Size: Extremely Large (Amazon is one of the largest companies globally, with hundreds of thousands of employees worldwide).

Founded: 1994. Amazon has a long history of innovation, starting as an online bookstore and evolving into a global technology and retail giant. This history fosters a culture that values long-term thinking, customer obsession, and continuous invention.

Team Structure:

• Talent Solutions Product Design & Research: This team is a specialized unit within Amazon's broader HR technology organization. It likely comprises a mix of UX Designers, UX Researchers, and potentially Content Designers.

• Reporting Structure: The UX Designer II will report to a Design Manager or Lead within the Talent Solutions team. This team collaborates closely with Product Managers and Software Development Engineers.

• Cross-Functional Collaboration: Design is deeply integrated with Product Management and Engineering. Designers are expected to be active participants in product strategy, feature definition, and development cycles. Collaboration with other design and research teams across Amazon is also common.

Methodology:

• Working Backwards: Amazon's core innovation methodology, starting with the customer and working backward to develop products and services. This means a strong focus on user needs and pain points.

• Data-Driven Decision Making: Heavy reliance on data, both qualitative and quantitative, to inform design choices and measure success.

• Iterative Design & Development: Agile methodologies are prevalent, with frequent releases and continuous improvement based on feedback and performance metrics.

• Scalability & Efficiency: A constant focus on designing solutions that can scale globally and operate efficiently, especially critical for high-volume operations.

Company Website: https://www.amazon.com

📝 Enhancement Note: Amazon's culture is known for its intensity, customer obsession, and data-driven approach. The Talent Solutions team operates within this framework, focusing on complex, large-scale problems that directly impact Amazon's ability to hire and scale its workforce. The "working backwards" principle is key for understanding how to approach design challenges within the company.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer II role represents a mid-level individual contributor position. It requires demonstrated expertise in core UX principles and the ability to work independently on complex design problems, while also contributing to team processes and standards.

Reporting Structure: The role reports into a Design Manager or Lead within the Talent Solutions Product Design & Research team. This structure typically involves close collaboration with Product Managers and Engineering leads for specific product areas.

Operations Impact: The designs created by this role have a direct and significant impact on Amazon's ability to hire talent at an unprecedented scale. This includes influencing the efficiency of recruiters, the experience of millions of candidates, and the overall operational effectiveness of Amazon's global workforce. The integration of AI means the designs can also impact fairness and the quality of hires.

Growth Opportunities:

• Senior UX Designer / Principal UX Designer: Progression to more senior individual contributor roles, taking on larger, more complex projects and providing strategic design leadership.

• Design Management: Potential to move into a management track, leading a team of designers and researchers, overseeing strategy, and mentoring talent.

• Specialization: Deepen expertise in specific areas like AI-driven design, large-scale systems, or specialized HR technology domains.

• Cross-Team Mobility: Opportunities to move to other design teams within Amazon, applying UX skills to different product areas or business units.

• Mentorship & Leadership: Opportunities to mentor junior designers, contribute to design guilds, and influence design standards across Amazon.

📝 Enhancement Note: Amazon offers clear pathways for career progression. For a UX Designer II, the typical next steps involve increasing scope, complexity, and strategic influence. The emphasis on AI and large-scale systems also presents opportunities for developing highly specialized and in-demand skills.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a requirement to work from an Amazon office in Vancouver. Amazon offices are typically modern, well-equipped corporate environments designed to foster collaboration and productivity.

Office Location(s): Vancouver, British Columbia, Canada. Specific office address details would be provided during the application process.

Workspace Context:

• Collaborative Hubs: Offices are designed with a mix of collaborative spaces, meeting rooms, and individual workstations to support different work styles and project needs.

• Technology Access: Designers have access to the necessary hardware, software (including Figma and other design tools), and network infrastructure to perform their roles effectively.

• Team Interaction: Expect frequent interaction with immediate team members (PMs, Engineers, Researchers) and opportunities to engage with broader design communities within Amazon.

Work Schedule: A standard 40-hour work week is expected, typically Monday to Friday. While flexibility may exist within daily hours, the on-site requirement means consistent presence in the office is necessary. The nature of large-scale product development may sometimes require extended hours to meet critical deadlines.

📝 Enhancement Note: The on-site designation implies a preference for in-person collaboration, which is often valued at Amazon for rapid iteration and team cohesion. The Vancouver office location offers access to a vibrant tech talent pool and a high quality of life.

📄 Application & Portfolio Review Process

Interview Process:

• Application Screening: Initial review of resumes and portfolios to assess qualifications and experience against the job requirements.

• Recruiter Screen: A brief call with a recruiter to discuss your background, interest in the role, salary expectations, and logistics.

• Hiring Manager Interview: A deeper dive into your experience, problem-solving approach, and fit for the team. May include scenario-based questions.

• Design Portfolio Review: A dedicated session where you will present your portfolio, walking through 2-3 key projects. Expect detailed questions about your process, decision-making, challenges, and impact. This is a critical stage.

• Bar Raiser Interview(s): Amazon's unique interview process includes "Bar Raiser" interviews conducted by trained employees from outside the hiring team. These interviews focus on assessing candidates against Amazon's Leadership Principles and ensuring the candidate will raise the hiring bar for the company. Expect behavioral questions.

• Final Round/Offer: Following successful interviews, a final decision is made, and an offer is extended.

Portfolio Review Tips:

• Structure Your Presentation: Organize your portfolio presentation logically. For each project, clearly state the problem, your role, your process, the solution, and the outcomes/impact.

• Focus on Process: Amazon values how you solve problems. Detail your thinking, the research you conducted, the alternatives you considered, and why you made specific design decisions.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs. Even qualitative feedback can be framed to show user impact.

• Be Ready for Deep Dives: Expect granular questions about your design choices, trade-offs, and how you handled challenges or constraints.

• Highlight AI & Scale: Given the role's focus, be prepared to discuss any experience you have with AI-assisted design or designing for high-volume, complex systems.

Challenge Preparation:

• Behavioral Questions: Prepare examples for Amazon's 16 Leadership Principles (e.g., Customer Obsession, Ownership, Bias for Action, Dive Deep, Learn and Be Curious, Invent and Simplify, Insist on the Highest Standards). Use the STAR method (Situation, Task, Action, Result).

• Design Exercises: While not always a formal "take-home" assignment, be prepared for potential design exercises or problem-solving scenarios during interviews. Focus on applying your process.

• Understanding Amazon's Scale: Familiarize yourself with the challenges of designing for a company like Amazon, where scale, speed, and customer obsession are paramount.

📝 Enhancement Note: The "Bar Raiser" process is a distinctive Amazon feature designed to maintain a high hiring standard. Candidates must prepare not only for UX-specific questions but also for behavioral assessments against Amazon's core values. The portfolio review is arguably the most crucial technical component.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for high-fidelity design and interactive prototyping. Mastery is essential.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools may be beneficial.

• User Research Tools: Experience with tools for conducting usability studies, surveys, and interviews (e.g., UserTesting.com, Qualtrics, SurveyMonkey).

Analytics & Reporting:

• Internal Amazon Tools: Amazon utilizes a suite of proprietary internal tools for analytics, A/B testing, and performance monitoring. While specific names aren't public, proficiency in understanding and interpreting data from such systems is key.

• Data Visualization: Ability to interpret data presented in dashboards and reports to inform design decisions.

CRM & Automation:

• HR Technology Platforms: Experience with or understanding of Enterprise Resource Planning (ERP) or Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS) is relevant, as this role designs for the tools that manage hiring.

• AI/ML Platforms: Familiarity with how AI/ML models are integrated into user-facing products, even if not directly building them.

📝 Enhancement Note: Proficiency in Figma is explicitly required. The emphasis on AI suggests an understanding of how to design interfaces that interact with machine learning outputs, making them transparent and trustworthy for users. Experience with HR technology or large-scale transactional systems is highly valued.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: Deep focus on understanding and serving the needs of both candidates and internal recruiters. Designs must prioritize user experience and value.

• Ownership: Taking full responsibility for design outcomes, from initial concept through to launch and iteration.

• Invent and Simplify: Constantly seeking innovative solutions to complex problems and striving for simplicity in user interfaces and processes.

• Bias for Action: A preference for making progress and delivering results quickly, often through iterative prototyping and testing.

• Insist on the Highest Standards: A commitment to delivering high-quality, polished, and effective designs that meet rigorous standards.

• Dive Deep: Thoroughly analyzing problems, data, and user needs to gain a comprehensive understanding before making decisions.

Collaboration Style:

• Cross-Functional Partnership: Designers work hand-in-hand with Product Managers and Engineers, contributing to strategy and problem-solving throughout the product lifecycle.

• Data-Informed: Decisions are heavily influenced by data and user research, fostering a collaborative environment where insights are shared and debated.

• Design Critiques & Reviews: Regular participation in design critiques and reviews to provide and receive constructive feedback, fostering continuous improvement.

• Knowledge Sharing: Encouragement to share learnings, best practices, and reusable design patterns across teams to elevate the overall design quality at Amazon.

📝 Enhancement Note: Amazon's Leadership Principles are central to its culture. For a UX Designer, embodying principles like Customer Obsession, Invent and Simplify, and Insist on the Highest Standards is crucial for success and integration within the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Extreme Scale: Creating user experiences that are intuitive, efficient, and equitable for potentially millions of users and hundreds of thousands of hires annually.

• AI Transparency & Trust: Designing interfaces that effectively communicate the outputs and limitations of AI systems, building trust with users who may have varying levels of technical understanding.

• Balancing User Needs with Business Goals: Aligning user-centric design with Amazon's aggressive business objectives and operational efficiency requirements.

• Managing Ambiguity: Navigating complex problems with incomplete information and evolving requirements, a common characteristic of large tech companies.

• High-Volume Hiring Complexity: Addressing the multifaceted needs of diverse roles (fulfillment, corporate, technical) and user types (candidates, recruiters, hiring managers) within a single system.

Learning & Development Opportunities:

• AI Design Specialization: Deepen expertise in designing for AI/ML-powered products, a rapidly growing field.

• Large-Scale Systems Design: Gain unparalleled experience in designing for global-scale platforms and complex workflows.

• Exposure to Diverse Domains: Work across fulfillment, customer service, and corporate hiring, broadening your understanding of different user segments and operational needs.

• Mentorship Programs: Access to mentorship from senior designers and leaders within Amazon.

• Internal Training & Guilds: Opportunities to participate in internal training sessions, design guilds, and workshops to enhance skills and knowledge.

📝 Enhancement Note: The primary challenges are rooted in scale and the integration of AI. Growth opportunities are substantial, particularly for developing expertise in these cutting-edge areas, which are highly valued in the tech industry.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you designed an experience for a large-scale system. What were the unique challenges, and how did you address them?" (Focus on scale, performance, and consistency).

• "How would you design an interface to explain an AI's recommendation to a candidate who has limited technical knowledge?" (Focus on transparency, clarity, and user empathy).

• "Describe a complex workflow you designed. What was your process for understanding the user needs and mapping out the steps?" (Focus on process, research, and problem decomposition).

• "How do you balance competing priorities when designing for different user groups (e.g., candidates vs. recruiters)?" (Focus on stakeholder management and user segmentation). Company & Culture Questions:

• "Why Amazon? What about this specific role and team interests you?" (Demonstrate research into Amazon's culture, leadership principles, and the specific challenges of the HVH domain).

• "Describe a situation where you had to 'Dive Deep' to understand a complex problem." (Use the STAR method, linking to your problem-solving process).

• "How do you 'Invent and Simplify' in your design work?" (Provide examples of innovative solutions that streamlined complex processes).

• "Tell me about a time you 'Insisted on the Highest Standards' in your work." (Focus on quality, attention to detail, and user experience rigor). Portfolio Presentation Strategy:

• Project Selection: Choose 2-3 projects that best showcase your skills relevant to this role: complex problem-solving, AI/scale experience (if any), end-to-end process, and demonstrable impact.

• Storytelling: Weave a compelling narrative around each project. What was the user problem? What was your role? What was your process? What was the solution? What was the outcome?

• Visuals: Ensure your presentation is visually clean and professional, using high-fidelity mockups and prototypes where appropriate.

• Process Emphasis: Clearly articulate your thought process, research methods, design iterations, and the rationale behind key decisions.

• AI/Scale Focus: If you have direct experience with AI or high-volume systems, highlight it prominently. If not, explain how your general design principles apply to these challenges.

📝 Enhancement Note: Preparation should heavily focus on Amazon's Leadership Principles and demonstrating a structured, data-informed design process. The portfolio presentation is paramount for showcasing technical and strategic UX capabilities.

📌 Application Steps

To apply for this UX Designer II position:

• Submit your application through the Amazon Jobs portal. Ensure your resume is tailored to highlight relevant experience with UX design, interaction design, Figma, and any experience with AI or large-scale systems.

• Portfolio Customization: Curate your online portfolio to prominently feature projects that demonstrate your problem-solving process, design craft, and impact, especially those involving complex workflows or user research. Consider adding a specific section or highlighting projects relevant to HR technology or AI-assisted features.

• Resume Optimization: Integrate keywords from the job description such as "UX Designer," "Interaction Design," "Figma," "Prototyping," "User Research," "AI-assisted design," and "high-volume hiring." Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process and project outcomes using the STAR method for behavioral questions aligned with Amazon's Leadership Principles. Prepare to present your portfolio with confidence, focusing on your strategic thinking and problem-solving abilities.

• Company Research: Thoroughly research Amazon's culture, its "Working Backwards" methodology, and the specific challenges of designing for high-volume hiring. Understand the core tenets of Amazon's Leadership Principles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.