UX Designer

📍 Job Overview

Job Title: UX Designer

Company: ADT

Location: Boca Raton, Florida, United States

Job Type: Full time

Category: UX/UI Design

Date Posted: 2026-08-26T13:37:19

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• This role is critical for a newly established UX/UI Center of Excellence (COE), focusing on the hands-on execution of UX and UI design for customer-facing products, e-commerce platforms, and CRM-integrated workflows.

• The UX Designer will translate UX strategy into tangible design assets, including wireframes, prototypes, and high-fidelity visual designs, ensuring intuitive and scalable digital experiences.

• A key aspect involves contributing to AI-enhanced customer and agent experiences, leveraging AI-assisted design tools for ideation, prototyping, and workflow optimization.

• The position requires strong collaboration with cross-functional teams such as Product Managers, Engineers, Marketing, and Customer Support to deliver user-centered solutions aligned with design systems and accessibility standards.

📝 Enhancement Note: While the title is UX Designer, the description emphasizes a blend of UX fundamentals with strong UI execution, suggesting a "UX/UI Designer" or "Product Designer" with a strong visual design component. The establishment of a COE implies a strategic focus on design standards and scalability. The inclusion of AI-assisted design tools indicates a forward-thinking approach to design processes.

📈 Primary Responsibilities

• Execute omnichannel UX strategy across Marketing, Sales, Service, and Contact Center journeys in close partnership with the UX Design Lead.

• Create comprehensive user flows, journey maps, wireframes, interaction models, and high-fidelity designs for new product features and enhancements.

• Design intuitive and effective user experiences for both external customers and internal support agents, ensuring alignment with broader UX standards and business objectives.

• Develop rapid prototypes and interaction concepts using AI-assisted tools to validate usability and clearly communicate design intent.

• Design clean, modern, and accessible user interfaces that adhere to established design systems, brand standards, and WCAG accessibility guidelines.

• Create high-fidelity mockups and interactive prototypes in collaboration with Product and Engineering teams, applying responsive and mobile-first design principles.

• Ensure visual consistency across all digital touchpoints, including layouts, components, interactions, typography, and visual hierarchy.

• Support the ongoing development and refinement of reusable UI components and design libraries within the COE.

• Contribute to the design of AI-enhanced experiences, including conversational interfaces, AI-assisted support workflows, personalized recommendations, and agent-assist tools.

• Leverage AI-assisted design and productivity tools to accelerate ideation, prototyping, content generation, workflow optimization, and research synthesis.

• Support usability testing, customer interviews, and design validation efforts, translating feedback and insights into actionable design improvements.

• Iterate on designs based on usability findings, performance metrics, and evolving product requirements to enhance user satisfaction and task completion.

• Collaborate cross-functionally with Product Managers, Engineers, Marketing, Customer Support, CRM teams, and business stakeholders to ensure seamless design integration and delivery.

• Participate actively in design critiques, sprint ceremonies, stakeholder reviews, and collaborative workshops to foster a cohesive design process.

• Partner with engineering teams to ensure accurate implementation of designs and maintain design quality throughout the development lifecycle.

📝 Enhancement Note: The responsibilities are heavily weighted towards execution and hands-on design work, fitting a mid-level individual contributor role. The emphasis on AI and a COE highlights the company's strategic investment in user experience and design efficiency.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for roles of this nature. Equivalent practical experience will also be considered.

Experience: 2-5+ years of experience in UX/UI design, Product Design, or Digital Experience Design.

Required Skills:

• Design Software Proficiency: Expert-level proficiency in Figma for wireframing, prototyping, and high-fidelity UI design.

• Collaboration Tools: Strong proficiency with Miro for whiteboarding, ideation, user flow mapping, and collaborative design sessions.

• Core UX Skills: Demonstrated expertise in wireframing, prototyping, and interaction design, with a solid understanding of user-centered design principles.

• Responsive & Mobile-First Design: Proven ability to design for various screen sizes and devices, prioritizing mobile experiences.

• Design Systems: Experience working with and contributing to design systems and component libraries to ensure consistency and scalability.

• Accessibility Standards: Thorough understanding of accessibility standards, including WCAG guidelines, and their application in design.

• User Journey & Flow Mapping: Ability to create detailed user flows and journey maps to visualize user paths and identify pain points.

• Research & Testing Support: Experience supporting usability testing and translating research findings into design iterations.

• AI-Assisted Design Tools: Familiarity with AI-enabled productivity and design tools for ideation, content generation, prototyping, and workflow acceleration.

• Visual Design Fundamentals: Strong visual design skills, including layout, typography, color theory, and visual hierarchy.

• Cross-Functional Collaboration: Excellent ability to collaborate effectively with Product Managers, Engineers, and other stakeholders.

• Communication & Presentation: Clear and concise communication skills, with the ability to articulate and present design decisions effectively.

• Problem-Solving: Strong creative problem-solving skills applied to complex user experience challenges.

• Adaptability: Ability to adapt to fast-paced environments and evolving project requirements.

Preferred Skills:

• E-commerce & DTC Design: Experience designing digital customer experiences specifically for e-commerce, Direct-to-Consumer (DTC) channels, or subscription-based products.

• CRM & Support Tools: Familiarity with CRM platforms (e.g., Salesforce), customer support tools, or agent workflows to inform design decisions for internal tools.

• AI Experience Design: Exposure to designing AI-enabled experiences, conversational interfaces, or guided workflows.

• Front-End Understanding: Working knowledge of HTML/CSS and an understanding of front-end implementation principles to facilitate better collaboration with developers.

• COE Experience: Experience working within or contributing to a design system or Center of Excellence (COE) environment.

• Industry Specifics: Experience in smart home, IoT, home security, telecom, or connected-device ecosystems.

📝 Enhancement Note: The required skills are comprehensive and directly map to the responsibilities. The "AI-Assisted Design Tools" requirement is a forward-looking skill that candidates should highlight. The preferred skills offer a clear path for candidates to differentiate themselves, particularly those with experience in e-commerce, CRM, or specific industry verticals like smart home technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase 3-5 detailed case studies that demonstrate the full design process from problem definition to final solution.

• Wireframes & Interaction Design: Include examples of wireframes and prototypes that clearly illustrate user flows, interaction models, and navigation strategies.

• User-Centered Workflows: Present evidence of designing user-centered workflows that solve specific problems or improve efficiency for customers or agents.

• High-Fidelity UI Design: Showcase polished, high-fidelity UI mockups that demonstrate strong visual design principles, adherence to design systems, and brand consistency.

• Responsive/Mobile Experiences: Include examples of designs that effectively adapt to various screen sizes and device types, with a focus on mobile-first approaches where applicable.

• Feature-Level Product Execution: Demonstrate the ability to take a feature from concept through to detailed design, showing problem-solving at a granular level.

• Design System Contribution (Optional but Recommended): If possible, include examples of contributions to or utilization of a design system, highlighting component design or library management.

Process Documentation:

• Problem Definition & Research: Clearly articulate the problem being solved, the target users, and any research conducted (user interviews, competitive analysis, usability testing).

• Design Process & Iteration: Detail the design process followed, including ideation, wireframing, prototyping, and iterative refinement based on feedback and testing.

• Solution & Rationale: Present the final design solution with clear explanations for design choices, user-centric rationale, and how it addresses the initial problem.

• Metrics & Impact (if available): Quantify the impact of the design solution where possible, using metrics related to usability, engagement, conversion, or efficiency improvements.

📝 Enhancement Note: The portfolio requirements are focused on demonstrating a robust design process and tangible outcomes. Emphasis on "user-centered workflows" and "feature-level product execution" aligns with the role's responsibilities in designing for specific customer and agent journeys. The mention of AI-assisted tools suggests candidates might showcase how they leverage these tools within their process.

💵 Compensation & Benefits

Salary Range: For a UX Designer with 2-5 years of experience in Boca Raton, Florida, the estimated annual salary range is typically between $75,000 and $105,000. This estimate is based on industry benchmarks for design roles in the South Florida region, considering the specific experience level and the company's profile in the technology and security sector.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401k).

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, including training, workshops, and conference attendance.

• Access to a newly established UX/UI Center of Excellence, fostering a collaborative and innovative design environment.

• Employee assistance programs and wellness initiatives.

• Potential for performance-based bonuses or incentives.

Working Hours: The standard working hours for this full-time, on-site role are typically 40 hours per week, likely aligning with standard business hours in the Eastern Time Zone (e.g., 9:00 AM to 5:00 PM EST). Some flexibility may be available depending on project needs and team collaboration.

📝 Enhancement Note: Salary is an estimate based on location and experience. The benefits listed are standard for a company of ADT's presumed size and industry, with a specific note about the COE. The working hours are inferred from the "Full time" employment type.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Home Security, Smart Home, Consumer Services. ADT is a leading provider of security and automation solutions for homes and businesses, operating in a competitive and rapidly evolving market. This context means the UX/UI team must deliver innovative, reliable, and user-friendly experiences that differentiate ADT's offerings.

Company Size: ADT is a large, established company, likely employing thousands of individuals globally. This size offers stability and resources but may also mean navigating larger organizational structures and processes. For a UX Designer, this can translate to working on high-impact projects with broad reach, alongside opportunities for specialization within a dedicated COE.

Founded: ADT has a long history, founded in 1874. This legacy suggests a strong brand presence and a deep understanding of customer needs in security, while also facing the challenge of modernizing its digital offerings to compete with newer tech-focused companies.

Team Structure:

• The UX/UI team operates as a newly established "Center of Excellence" (COE), indicating a strategic focus on centralizing design expertise, establishing best practices, and driving design consistency across ADT's digital products.

• The UX Designer will likely report to a UX Design Lead, working within a dedicated design function that collaborates closely with Product Management, Engineering, Marketing, and Customer Support teams.

• Cross-functional collaboration is essential, as the role touches customer-facing products, e-commerce, CRM workflows, and customer support experiences. Methodology:

• User-Centered Design: The COE's mandate emphasizes delivering intuitive, scalable, and customer-centered digital experiences, highlighting a strong commitment to user research and validation.

• Design System & Consistency: The focus on a COE and design systems suggests a methodology centered on creating reusable components and maintaining visual and interaction consistency across all digital touchpoints.

• AI Integration: The explicit mention of AI-enabled experience design points towards an evolving methodology that integrates AI tools for efficiency and innovative feature development.

• Agile/Iterative Development: Collaboration with Product and Engineering teams implies working within agile or iterative development cycles, requiring designers to adapt and refine designs based on ongoing feedback.

Company Website: https://www.adt.com/

📝 Enhancement Note: The company context highlights ADT's legacy and its strategic move to establish a COE. This suggests a company that values established brand trust but is actively investing in modernizing its digital user experience to stay competitive. The COE structure implies a focus on standardization and quality.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level individual contributor (2-5 years of experience). It offers a hands-on design opportunity within a newly formed COE, providing a chance to influence design standards and processes from an early stage.

Reporting Structure: The UX Designer will report to the UX Design Lead. This structure allows for direct mentorship and guidance, facilitating skill development in UX strategy and execution. Collaboration will extend to Product Managers and Engineering leads.

Operations Impact: The UX Designer's work will directly impact customer acquisition (e-commerce), customer retention and satisfaction (digital products, support experiences), and internal operational efficiency (CRM-integrated workflows, agent tools). By creating intuitive and effective digital experiences, the designer contributes to ADT's overall brand perception, customer loyalty, and operational effectiveness. The focus on AI-enhanced experiences also positions the designer at the forefront of innovation within the company.

Growth Opportunities:

• Specialization within COE: Potential to specialize in specific areas such as conversational AI design, e-commerce UX, or agent experience design, contributing to the COE's expertise.

• Design System Leadership: As the COE matures, opportunities may arise to take on more responsibility for design system governance, component development, or UX pattern definition.

• Mentorship: Potential to mentor junior designers or interns as the team grows.

• Cross-functional Leadership: Develop skills in leading design initiatives across different product areas and collaborating with senior stakeholders.

• Transition to Senior Roles: With demonstrated success and expanded responsibilities, progression to Senior UX Designer or UX Lead roles within ADT is a likely career path.

📝 Enhancement Note: The growth potential is tied to the establishment of the COE and ADT's strategic focus on digital experience. The role offers a chance to shape design practices and grow within a dedicated function.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office environment. ADT's headquarters in Boca Raton likely features modern office facilities designed to support collaboration and productivity.

Office Location(s): 1501 Yamato Road, Boca Raton, FL 33431. This location is within a business district, likely offering accessibility via major roadways and potentially public transport, though car transport is common in South Florida.

Workspace Context:

• Collaborative Environment: The establishment of a COE suggests an environment that values teamwork, design critiques, and cross-functional brainstorming sessions. Expect dedicated spaces for collaborative work and ideation.

• Tools and Technology: Access to industry-standard design software (Figma, Miro) and potentially other internal tools and platforms will be provided. The role specifically mentions leveraging AI-assisted design tools.

• Team Interaction: Regular interaction with the UX Design Lead, fellow designers within the COE, Product Managers, Engineers, and other stakeholders is expected, fostering a dynamic and communicative workspace.

Work Schedule: The role is full-time, with standard business hours (likely 40 hours/week). While on-site, ADT may offer some level of flexibility in start/end times, but core hours will be expected for team collaboration and meetings.

📝 Enhancement Note: The on-site nature of the role is a key differentiator. The description of the workspace focuses on collaboration and the tools available, aligning with the COE's purpose.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume to assess basic qualifications and experience.

• Portfolio Review: Candidates will be asked to submit a portfolio showcasing relevant UX/UI design work. This is a critical step where your design process, problem-solving skills, and visual execution will be evaluated.

• Hiring Manager/Design Lead Interview: This interview will delve deeper into your experience, design philosophy, and how you approach specific design challenges. Expect questions about your portfolio projects.

• Design Challenge/Case Study: You may be asked to complete a take-home design challenge or present a detailed case study from your portfolio. This assesses your practical design skills and ability to articulate your process and rationale.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, or other stakeholders to assess collaboration skills and cultural fit.

• Final Interview: Potentially with senior leadership to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate the skills and experience required for this role, particularly those involving customer-facing products, e-commerce, or CRM workflows.

• Showcase Your Process: For each project, clearly outline the problem, your role, the process you followed (research, ideation, wireframing, prototyping, UI design, testing), and the outcome. Use visuals to support each stage.

• Highlight Problem-Solving: Emphasize how you identified user needs and business goals, and how your design decisions addressed those effectively.

• Detail Your UI Execution: Showcase your high-fidelity designs, ensuring they are visually polished, consistent, and adhere to design principles and accessibility standards.

• Explain AI Tool Usage: If you've used AI-assisted design tools, explain how they enhanced your workflow, ideation, or prototyping.

• Quantify Impact: Whenever possible, include metrics or data that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, positive user feedback).

• Tailor Your Presentation: Be prepared to walk through your portfolio and discuss specific projects in detail, connecting them to ADT's business and the role's requirements.

Challenge Preparation:

• Understand the Brief: If given a design challenge, thoroughly read and understand the problem statement, target audience, and constraints.

• Focus on Process: Demonstrate a structured approach to problem-solving, outlining your steps from understanding the problem to presenting a solution.

• Time Management: Allocate your time effectively across research, ideation, wireframing, and UI design. Prioritize key aspects of the challenge.

• Articulate Rationale: Clearly explain the reasoning behind your design choices, linking them back to user needs and business objectives.

• Visual Polish: Ensure your final deliverables are well-presented and visually coherent, even if they are low-fidelity.

📝 Enhancement Note: The interview process is standard for a UX/UI role, with a strong emphasis on the portfolio. The tips are tailored to highlight aspects mentioned in the job description, such as AI tools, COE context, and specific product types.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, prototyping, UI design, and collaboration. Expect to create high-fidelity mockups and interactive prototypes. Proficiency is essential.

• Miro: Used extensively for ideation, whiteboarding, user flow mapping, journey mapping, and collaborative design sessions. Essential for remote or hybrid collaboration.

• Prototyping Tools: While Figma has strong prototyping capabilities, familiarity with other dedicated prototyping tools may be beneficial for complex interactions.

• AI-Assisted Design & Productivity Tools: This is a key requirement. Familiarity with tools that assist in areas like ideation, content generation, workflow optimization, and research synthesis is expected. Examples might include tools for AI-powered brainstorming, text generation for UI copy, or AI-driven design pattern suggestions.

Analytics & Reporting:

• While not primary design tools, an understanding of how to interpret user analytics (e.g., from tools like Google Analytics, Adobe Analytics, or internal dashboards) and customer feedback (Voice of Customer - VoC) will be crucial for informing design iterations and demonstrating impact. CRM & Automation:

• CRM Platforms: Familiarity with CRM systems (e.g., Salesforce) is preferred, as the role involves designing CRM-integrated workflows. Understanding how CRM data impacts customer journeys is beneficial.

• Customer Support Tools: Exposure to customer support platforms can help in designing effective agent-facing tools and support experiences.

📝 Enhancement Note: The emphasis on Figma and Miro is clear. The "AI-Assisted Design Tools" requirement is highlighted as a distinct category, suggesting ADT is keen on candidates who are exploring or actively using these emerging technologies to enhance their design process.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting customer needs to deliver intuitive and valuable digital experiences. This is reinforced by the COE's mandate.

• Collaboration & Teamwork: The COE structure and cross-functional responsibilities highlight the importance of working effectively with diverse teams to achieve common goals.

• Design Excellence & Craftsmanship: A commitment to high-quality design execution, attention to detail, and adherence to established standards and brand identity.

• Innovation & Continuous Learning: Encouragement to explore new technologies (like AI in design) and methodologies to improve design processes and user experiences.

• Efficiency & Scalability: Designing solutions that are not only user-friendly but also scalable and maintainable through design systems and best practices.

Collaboration Style:

• Cross-functional Integration: Active engagement with Product Managers to understand requirements, Engineers for feasibility and implementation, and Marketing/Support for holistic customer journey alignment.

• Design Critiques & Feedback: A culture that embraces constructive feedback through regular design critiques and team reviews to elevate the quality of work.

• Knowledge Sharing: Encouragement to share insights, best practices, and learnings within the COE and across broader teams, fostering a learning environment.

• Data-Informed Decision Making: Utilizing user research, analytics, and VoC data to inform design decisions and validate design hypotheses.

📝 Enhancement Note: The values and collaboration style are inferred from the role's context within a COE and ADT's industry. The focus is on practical application of these values in a design setting.

⚡ Challenges & Growth Opportunities

Challenges:

• Establishing COE Processes: As a newly established COE, there may be evolving processes, tools, and workflows. Adapting to and contributing to the refinement of these operational aspects will be key.

• Balancing Innovation with Legacy Systems: ADT has a long history, meaning designers might need to integrate modern UX/UI principles with existing, potentially legacy, systems or brand guidelines.

• Cross-Functional Alignment: Ensuring consistent design vision and execution across various departments (Sales, Marketing, Support, Product, Engineering) can be challenging.

• AI Integration Complexity: Designing effective and ethical AI-enhanced experiences requires careful consideration of user trust, transparency, and potential biases.

• Fast-Paced Digital Landscape: The home security and smart technology market is rapidly evolving, requiring continuous learning and adaptation of design approaches.

Learning & Development Opportunities:

• Deep Dive into AI Design: Opportunities to gain expertise in designing for AI-powered features, conversational interfaces, and agent-assist tools.

• Design System Mastery: Become proficient in building, maintaining, and advocating for design systems and component libraries, a highly valuable skill in operations.

• Industry-Specific UX: Gain in-depth knowledge of user needs and design challenges within the smart home, IoT, and home security sectors.

• Mentorship & Skill Development: Benefit from guidance from the UX Design Lead and opportunities to attend workshops, conferences, or pursue certifications relevant to UX/UI and AI.

• Cross-Functional Exposure: Develop a broader understanding of business operations by working closely with Product, Engineering, Marketing, and CRM teams.

📝 Enhancement Note: The challenges are framed around the new COE and ADT's specific industry context. The growth opportunities are directly linked to the role's responsibilities and the company's strategic direction.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem-Solving: "Describe a complex UX challenge you faced and how you approached it, from understanding the problem to implementing the solution. How did you use wireframes and prototypes to communicate your ideas?"

• UI Execution & Design Systems: "Walk me through a project where you designed a user interface from scratch. How did you ensure visual consistency and adhere to design systems or brand guidelines? How do you approach responsive design?"

• AI Integration in Design: "How have you incorporated AI-assisted tools into your design workflow? What are your thoughts on designing for AI-enhanced user experiences, and what ethical considerations are important?"

• Collaboration & Stakeholder Management: "Describe a time you had to collaborate with engineers or product managers who had different priorities. How did you navigate those discussions to achieve a successful design outcome?"

• User Research & Iteration: "How do you incorporate user feedback and research findings into your design process? Can you provide an example of how iteration improved a design?"

Company & Culture Questions:

• About ADT's Digital Experience: "What are your initial thoughts on ADT's current digital products or website from a UX perspective? What opportunities do you see for improvement?"

• COE Contribution: "As part of a new COE, how would you contribute to establishing and evolving design standards and best practices?"

• Adaptability & Pace: "This is a fast-paced environment. How do you prioritize your work and manage your time when faced with multiple competing deadlines?"

• Teamwork: "Describe your ideal team environment and how you contribute to a positive and productive team culture."

Portfolio Presentation Strategy:

• Tell a Story: For each project, frame it as a narrative: the problem, your role, the journey, the solution, and the impact.

• Focus on Process, Not Just Pixels: Clearly articulate why you made certain design decisions, supported by research or user insights.

• Highlight Key Deliverables: Be ready to show and discuss specific wireframes, user flows, prototypes, and high-fidelity UI screens.

• Explain Tool Usage: Briefly mention the tools used (especially Figma, Miro, and any AI tools) and how they facilitated the process.

• Quantify Success: Whenever possible, present metrics or qualitative feedback that demonstrate the positive outcomes of your work.

• Practice Your Pitch: Rehearse your presentation to ensure it's concise, engaging, and within any time limits. Be prepared for follow-up questions.

📝 Enhancement Note: The interview preparation focuses on common UX/UI interview questions, with specific prompts tailored to ADT's context (COE, AI, industry) and the role's responsibilities. Portfolio presentation advice is practical and actionable.

📌 Application Steps

To apply for this UX Designer position:

• Visit the ADT careers portal via the provided link and submit your application.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate expertise in customer-facing digital products, e-commerce, CRM-integrated workflows, and AI-assisted design. Ensure it clearly showcases your UX process, UI execution, and problem-solving skills.

• Resume Optimization: Update your resume to emphasize keywords from the job description, such as "Figma," "Miro," "Interaction Design," "Responsive Design," "Design Systems," and "AI-assisted Design." Quantify your achievements with metrics where possible.

• Prepare Your Narrative: Practice articulating your design process, rationale, and project outcomes clearly and concisely. Be ready to discuss specific case studies from your portfolio and how your skills align with ADT's needs.

• Research ADT: Familiarize yourself with ADT's current digital offerings, their brand, and their position in the home security and smart technology market. Understand their customer base and potential pain points.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.