UX Designer (40000211)

📍 Job Overview

Job Title: UX Designer (40000211)

Company: Techcombank

Location: TP. Ha Noi, VN (Hà Nội, Vietnam)

Job Type: Full-time

Category: UX/UI Design, Product Design

Date Posted: May 26, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive the end-to-end user experience design process for Techcombank's digital products, including apps, websites, and software.

• Translate deep customer insights into actionable design challenges, ensuring solutions address genuine user needs and behaviors.

• Deliver comprehensive design architecture, user interfaces, and functional specifications that define the look, feel, and usability of customer-facing products.

• Facilitate and organize Design Thinking workshops to foster collaborative design processes and innovation among cross-functional teams.

• Conduct rigorous user research and testing to validate design concepts and optimize existing user interfaces for intuitiveness and satisfaction.

📝 Enhancement Note: This role is situated within a financial institution (Techcombank), implying a need for high standards in security, compliance, and user trust. The emphasis on "customer quality experiences" suggests a focus on delivering polished, reliable, and user-centric financial products. Experience in FinTech or regulated industries would be a significant advantage.

📈 Primary Responsibilities

• User Experience Design:

  • Lead discussions with developers and squad members to align business goals with user-centric design solutions.
  • Develop innovative user interface components and style guides that meet business and user requirements.
  • Conduct user research and usability testing to identify areas for improvement in existing interfaces and optimize the overall user journey.
  • Drive the development and implementation of design concepts, incorporating feedback from junior team members and stakeholders.
  • Review functional specifications to ensure design feasibility and contribute to the development of intuitive user interfaces.
  • Evaluate proposed changes and enhancements for alignment with desired user experience standards, driving necessary improvements.
  • Utilize advanced design tools to create storyboards, wireframes, mockups, and interactive prototypes for demonstrations and user testing.

• Design Documentation:

  • Proactively gather and translate business requirements from product owners and initiative directors into clear and actionable design documents.
  • Build and review functional requirement documents, employing flowcharts, user flows, wireframes, and visual mockups to illustrate application logic and user interaction.

• User Research and Testing:

  • Evaluate market trends and user experience research findings to inform design decisions.

  • Propose updates to design architecture based on identified user behaviors, patterns, and emerging trends.

  • Conduct comprehensive user research, aggregating and analyzing primary and secondary data to assess consumer acceptance and overall user experience.

  • Test prototype interfaces for usability, feasibility, and overall user satisfaction.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and hands-on execution. The role requires not only creative design skills but also strong analytical capabilities for research and a collaborative approach to working with technical and business teams. The reference to "tribe members" and "POs and Initiative Directors" suggests an Agile or similar iterative development framework.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 3 years of progressive experience in user experience (UX) design.

• Proven track record of designing consumer-quality experiences and products for both web and mobile platforms.

• Demonstrable experience in planning and conducting various forms of user research, including usability testing, information architecture (IA) research (e.g., card sorting, tree testing), A/B testing, and rapid prototyping.

• Experience working within Agile development teams and a strong understanding of Agile methodologies.

Required Skills:

• User Experience (UX) Design: Expertise in user-centered design principles, user flows, wireframing, prototyping, and interaction design.

• User Interface (UI) Design: Strong visual design skills, including layout, typography, color theory, and the ability to create aesthetically pleasing and functional interfaces.

• Design Thinking & Facilitation: Deep experience and knowledge in workshop design and facilitation skills, guiding teams through ideation and problem-solving.

• User Research & Testing: Proficiency in planning and executing various research methodologies to gather user insights and validate design decisions.

• Prototyping Tools: Skilled with at least one advanced prototyping tool (e.g., Axure, Framer).

• Visual Design Tools: Proficient with at least two leading visual design tools such as Figma and SketchApp.

• Information Architecture (IA): Understanding of how to structure and organize content and navigation for optimal user experience.

• Agile Methodology: Detailed working knowledge of Agile principles and experience working in Agile teams.

• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to articulate design rationale clearly and collaborate effectively with diverse stakeholders.

Preferred Skills:

• Experience in the financial services industry (FinTech or traditional banking).

• Experience with design systems and component libraries.

• Knowledge of accessibility standards (WCAG).

• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to better collaborate with engineers.

📝 Enhancement Note: The emphasis on both advanced prototyping tools (Axure, Framer) and visual design tools (Figma, SketchApp) indicates a need for versatility. The requirement for workshop facilitation points to a role that will actively drive design culture and processes within the organization.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Process Showcase: A comprehensive portfolio demonstrating a clear and repeatable user-centered design process, from initial research and ideation to final design and testing.

• Problem-Solution Examples: Case studies that clearly articulate a design challenge, the user insights gathered, the design rationale, and the measurable impact of the implemented solution.

• Artifact Diversity: Showcase a range of design artifacts, including user personas, journey maps, task flows, wireframes, interactive prototypes, and high-fidelity mockups.

• Impact Demonstration: Evidence of how your design contributions have positively impacted key business metrics such as user engagement, conversion rates, task completion rates, or customer satisfaction.

Process Documentation:

• Ability to document design processes, user flows, and interface specifications clearly and concisely for development and stakeholder review.

• Experience creating and maintaining design documentation that serves as a single source of truth for product teams.

📝 Enhancement Note: For a UX Designer role, the portfolio is paramount. It's not just about the final visuals but the thinking behind them. Candidates should be prepared to walk through their process, explain their decisions, and quantify the impact of their work. Focus on showcasing how your design thinking solves specific user or business problems.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance and wellness programs.

• Opportunities for professional development, training, and certifications.

• Generous paid time off and holiday allowances.

• Access to cutting-edge design tools and technologies.

• Potential for career advancement within a leading financial institution.

Working Hours:

• Standard full-time working hours, typically 40 hours per week, aligned with Vietnamese labor laws.

• Potential for some flexibility depending on project needs and team collaboration, but the role is primarily on-site.

📝 Enhancement Note: The salary range is an estimate based on general market data for UX Designers in Vietnam and Techcombank's position as a major financial institution. Actual compensation will be determined by the company's internal compensation structure, the candidate's qualifications, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. Techcombank is a prominent commercial bank in Vietnam, focusing on innovation and digital transformation within the financial sector.

Company Size: Large Enterprise (over 10,000 employees, based on typical corporate banking structures). This indicates a structured environment with established processes but also opportunities for significant impact.

Founded: 1993. With a long history, Techcombank has evolved significantly, demonstrating adaptability and a commitment to growth, particularly in its digital offerings.

Team Structure:

• The UX Designer will report to the Manager, Customer Experience Design.

• This role operates within a product-focused Agile team structure, likely collaborating closely with Product Owners (POs), Initiative Directors, developers, and other designers.

Methodology:

• The role emphasizes Design Thinking and Agile methodologies, focusing on iterative development, user feedback loops, and collaborative problem-solving.

• Data-driven decision-making is implied through the emphasis on user research, A/B testing, and analyzing research results to inform design strategy.

• Workflow optimization is a core aspect, aiming to create seamless and intuitive user experiences for Techcombank's products and services.

Company Website: https://www.techcombank.com/

📝 Enhancement Note: Techcombank's positioning as a leader in digital banking transformation suggests a culture that values innovation, customer-centricity, and technological advancement. The large size of the organization means that successful candidates will need to navigate internal processes while driving design excellence.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Designer. This role is for an experienced individual contributor who can independently manage design projects and contribute strategically to product development. It signifies a level of autonomy and responsibility beyond entry-level positions.

Reporting Structure: The UX Designer reports directly to the Manager, Customer Experience Design, indicating a clear line of management and mentorship. This structure allows for guidance and career development support from a senior design leader.

Operations Impact: The UX Designer's work directly influences customer acquisition, retention, satisfaction, and the overall adoption of Techcombank's digital products. By creating intuitive and effective user experiences, they contribute to achieving business goals, enhancing brand reputation, and driving revenue growth through digital channels.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX, such as interaction design, user research, or service design.

• Leadership: Potential to move into senior UX designer roles, lead design initiatives, or mentor junior designers.

• Cross-Functional Exposure: Gain valuable experience working with diverse teams across product, engineering, marketing, and business strategy.

• Industry Expertise: Develop specialized knowledge in FinTech UX, contributing to the digital transformation of a major financial institution.

• Management Track: With demonstrated leadership and strategic impact, potential career progression into management roles within the Customer Experience Design team.

📝 Enhancement Note: This role offers a solid platform for career growth within the financial technology sector. The focus on customer experience in a large, established bank provides significant opportunities to hone skills in a complex and impactful domain.

🌐 Work Environment

Office Type: Techcombank likely offers a modern, professional office environment designed to foster collaboration and productivity. This would include dedicated workspaces, meeting rooms, and common areas.

Office Location(s): The primary location is Hà Nội, Vietnam. This implies working within a significant urban center with access to talent and resources.

Workspace Context:

• Collaborative Spaces: Access to meeting rooms and informal areas suitable for design thinking workshops, brainstorming sessions, and cross-functional team discussions.

• Technology & Tools: Provision of industry-standard design software (Figma, SketchApp, prototyping tools) and necessary hardware.

• Team Interaction: Opportunities for regular interaction with product managers, developers, researchers, and other designers, fostering a strong sense of team cohesion.

Work Schedule:

• A standard 40-hour work week is expected, with an emphasis on on-site presence to facilitate in-person collaboration and workshop facilitation. While core hours will likely exist, there may be some flexibility for project-specific demands, but the primary expectation is office-based work.

📝 Enhancement Note: The on-site requirement is crucial for a role involving intensive collaboration, workshop facilitation, and direct team interaction, all of which are key components of effective UX design in an Agile setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Presentation: Candidates will be asked to present their portfolio, showcasing 2-3 key