UX Design - Pleno

📍 Job Overview

Job Title: UX Design - Pleno

Company: EY

Location: Brasília, DF, Brazil

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: April 30, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design and develop exceptional user experiences for digital products, focusing on a major financial institution's client journey.

• Conduct comprehensive user research, including qualitative and quantitative methods, to derive actionable insights.

• Create detailed UX documentation such as user journeys, personas, and experience maps to inform design decisions.

• Develop high-fidelity wireframes, mockups, and interactive prototypes using industry-standard tools like Figma.

• Ensure designs adhere to accessibility standards (WCAG) and are fully responsive across various devices.

📝 Enhancement Note: This role sits within EY's broader consulting or technology services division, likely supporting a large financial sector client. The "Pleno" designation in Portuguese indicates a mid-level professional with 2-5 years of experience. The focus on a financial institution implies a need for robust, secure, and user-friendly interfaces within a regulated environment.

📈 Primary Responsibilities

• Lead user research initiatives, employing methods such as interviews, surveys, usability testing, and heuristic evaluations to understand user needs and pain points.

• Translate complex user requirements and business objectives into intuitive and engaging user interface designs.

• Develop and refine user personas, user journey maps, and empathy maps to represent target user groups and their interactions with the product.

• Design and produce detailed wireframes, user flows, mockups, and high-fidelity interactive prototypes using Figma and/or FigJam.

• Collaborate closely with product managers, developers, and business stakeholders to ensure design feasibility and alignment with project goals.

• Apply visual design principles, including typography, color theory, and layout, to create aesthetically pleasing and consistent user interfaces.

• Implement and advocate for design system best practices to ensure brand consistency and efficient design iteration.

• Conduct accessibility audits and ensure designs comply with WCAG guidelines, promoting inclusive design principles.

• Present UX concepts, research findings, and design rationale clearly and persuasively to diverse stakeholder groups.

• Iterate on designs based on user feedback, usability testing results, and performance data.

📝 Enhancement Note: The responsibilities highlight a hands-on UX/UI design role with a strong emphasis on research and documentation. The "Pleno" level suggests that while the individual will lead specific UX tasks, they may still operate under senior guidance for strategic direction. The mention of a major financial institution implies a need for attention to detail, security considerations, and regulatory compliance in design.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design (Graphic Design, Interaction Design, Product Design), Human-Computer Interaction (HCI), Psychology, Marketing, Computer Science, or a related field.

Experience:

• 2-5 years of professional experience in UX/UI design, with a proven track record of designing and delivering successful digital products.

• Demonstrated experience in conducting user research (qualitative and quantitative), usability testing, and analyzing user data.

Required Skills:

• Expertise in user research methodologies, including interviews, surveys, and usability testing.

• Strong proficiency in UI design principles, wireframing, mockup creation, and prototyping.

• Advanced skills in Figma and FigJam for design, prototyping, and collaboration.

• Solid understanding of user-centered design principles and design thinking processes.

• Experience in developing user personas, user journeys, and experience maps.

• Knowledge of responsive design principles and creating adaptable interfaces.

• Familiarity with accessibility standards, particularly WCAG guidelines.

• Ability to present design concepts and research findings effectively to stakeholders.

Preferred Skills:

• Experience with design systems and component-based design.

• Familiarity with Agile development methodologies (Scrum, Kanban).

• Understanding of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineers.

• Experience with data analysis tools and interpreting performance metrics.

• Certification in UX or related fields.

📝 Enhancement Note: The required skills align with a mid-level UX Designer role, emphasizing practical application of research, design, and prototyping tools. The preference for English indicates potential interaction with international teams or documentation. The mention of "Pleno" level suggests that while a solid foundation is required, deep strategic leadership might be a developing area.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 distinct UX/UI design projects.

• Projects should demonstrate a clear understanding of the design process from research and ideation to final design and iteration.

• Showcase a variety of UX deliverables, including user research summaries, personas, user flows, wireframes, mockups, and interactive prototypes.

• Include case studies that detail the problem statement, your role, the methodologies used, key challenges, design decisions, and the impact of your solutions.

Process Documentation:

• Evidence of creating and maintaining user personas, user journey maps, and experience maps.

• Examples of structured usability testing plans, execution, and analysis reports.

• Documentation of design system components and their application.

• Clear articulation of how research findings were translated into design solutions and product improvements.

• Showcase of responsive design implementations across different screen sizes.

📝 Enhancement Note: For a mid-level (Pleno) UX Designer, the portfolio is critical. It needs to demonstrate not just aesthetic design skills but also a strong understanding of the UX process, user-centric methodologies, and the ability to articulate design decisions backed by research and data. For EY, a consulting firm, the ability to clearly document and present the process and rationale is as important as the final output.

💵 Compensation & Benefits

Salary Range:

The estimated salary range for a UX Design - Pleno in Brasília, Brazil, is R$ 6,000 to R$ 10,000 per month, depending on experience, specific skills, and the scope of responsibilities within EY's project structure. This estimate is based on industry benchmarks for mid-level UX/UI designers in major Brazilian cities, considering the cost of living and the demand for specialized design talent in the consulting sector.

Benefits:

• Comprehensive health insurance plan (medical, dental, vision).

• Life insurance policy.

• Meal vouchers (Vale Refeição/Alimentação).

• Transportation assistance or reimbursement.

• Professional development programs, training, and certifications.

• Opportunities for participation in EY's global talent network and mobility programs.

• Paid time off and vacation days in accordance with Brazilian labor laws.

• Employee assistance programs (EAP) for personal and professional support.

• Access to EY's innovation labs and technology resources.

Working Hours:

• Standard full-time working hours, typically 40 hours per week.

• The role is on-site, requiring presence at the Brasília office.

• While standard hours apply, EY often promotes a flexible work environment, allowing for some adaptability in scheduling where project needs permit.

📝 Enhancement Note: The salary range provided is an estimation for a "Pleno" UX Designer in Brasília, Brazil. This is based on general market data for similar roles in the region and the consulting industry. EY is known to offer a competitive benefits package, and the listed benefits are typical for large multinational firms in Brazil. The "on-site" requirement is explicit.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services, Consulting, Accounting, Technology Services. EY operates across various sectors, with a significant presence in financial services, technology, and digital transformation.

Company Size: EY is one of the "Big Four" accounting firms, employing over 365,000 people globally and operating in more than 150 countries. This indicates a vast, complex, and highly structured organization.

Founded: Ernst & Young was formed in 1989 through the merger of Ernst & Whinney and Arthur Young & Co. The firm has a long history of providing professional services.

Team Structure:

• The UX Design team likely operates within EY's digital transformation, technology consulting, or innovation hubs.

• Team members will collaborate with cross-functional project teams, including project managers, business analysts, developers, data scientists, and other consultants.

• Reporting structure will likely involve a UX Lead or Design Manager, with direct project-based reporting to Engagement Managers.

Methodology:

• EY emphasizes a data-driven approach to problem-solving and client service.

• Design thinking and agile methodologies are commonly adopted to drive innovation and efficient project delivery.

• The firm fosters a culture of continuous learning and development, encouraging employees to stay abreast of industry trends and technological advancements.

• Collaboration and knowledge sharing are core to EY's operational model, ensuring best practices are disseminated across projects and geographies.

Company Website: https://www.ey.com/pt_br

📝 Enhancement Note: EY's culture is characterized by its global reach, professional rigor, and a strong emphasis on client service and continuous improvement. For a UX Designer, this means working within structured project frameworks, often on client sites, and collaborating with diverse teams to deliver tangible business value. The "Pleno" level implies contributions to these methodologies rather than setting them.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level (Pleno). This role signifies a professional who has moved beyond entry-level tasks and can independently manage core UX design responsibilities. They are expected to contribute meaningfully to project outcomes, mentor junior designers (if any), and begin developing leadership potential. The role requires solid technical skills and the ability to apply them effectively within project constraints.

Reporting Structure: The UX Designer will typically report to a UX Lead, Design Manager, or a Project Manager on specific engagements. There will be close collaboration with Product Managers and development teams. Within EY's consulting structure, senior consultants and partners oversee client engagements, providing a broader strategic context.

Operations Impact: The UX Designer's impact is directly tied to the success of digital products and transformation initiatives for EY's clients. By creating user-centered, efficient, and engaging experiences, they contribute to increased client satisfaction, improved operational efficiency, higher user adoption rates, and ultimately, enhanced business outcomes for the client. This role is crucial in ensuring that technological solutions effectively meet user needs and deliver measurable business value.

Growth Opportunities:

• Specialization: Develop deeper expertise in areas like UX research, interaction design, information architecture, or accessibility.

• Leadership: Progress to Senior UX Designer, UX Lead, or Design Manager roles, overseeing projects and teams.

• Consulting Acumen: Enhance consulting skills, client management, and business strategy alongside design expertise.

• Cross-functional Mobility: Explore roles in product management, service design, or digital strategy within EY.

• Continuous Learning: Access EY's extensive learning resources, workshops, and certifications to stay current with industry trends and technologies.

📝 Enhancement Note: The "Pleno" level at EY suggests a path toward greater autonomy and responsibility. Growth opportunities will likely involve both deepening design expertise and developing consulting and leadership capabilities, aligning with EY's professional services model. The impact is measured by client success and the value delivered through well-designed digital solutions.

🌐 Work Environment

Office Type: EY's offices are typically modern, professional, and designed to foster collaboration. They often include open-plan workspaces, meeting rooms equipped with technology for presentations and remote collaboration, and dedicated areas for focused work.

Office Location(s): The role is based in Brasília, DF, Brazil. EY maintains offices in major cities across Brazil, serving a diverse client base. The specific office location in Brasília will provide access to the capital's business ecosystem.

Workspace Context:

• Collaborative Environment: Expect a dynamic, team-oriented environment where collaboration with colleagues and clients is frequent.

• Tools & Technology: Access to industry-standard design software (Figma, etc.), project management tools, and communication platforms.

• Client Engagement: Depending on project needs, there may be opportunities to work on-site with clients, offering exposure to different organizational cultures and business challenges.

• Professional Development: Dedicated spaces and resources for learning, training, and knowledge sharing.

Work Schedule:

• The standard work schedule is typically Monday to Friday, approximately 40 hours per week.

• As this is an on-site role in Brasília, adherence to office hours is expected. However, EY often supports flexible work arrangements where feasible, balancing project demands with employee well-being.

📝 Enhancement Note: The work environment at EY is professional and geared towards client service and collaboration. For a UX Designer in Brasília, this means a structured office setting with a focus on team interaction and access to necessary tools. The "on-site" nature suggests a traditional office experience, though flexibility policies may apply.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application, focusing on your resume and portfolio link.

• Technical Interview: Expect an interview with UX Leads or senior designers to assess your design skills, process knowledge, and problem-solving abilities. This may include a portfolio walkthrough.

• Case Study/Design Challenge: You may be asked to complete a design exercise or present a detailed case study from your portfolio, demonstrating your approach to a UX problem.

• Behavioral/Cultural Fit Interview: An interview focusing on your soft skills, collaboration style, and how you align with EY's values and culture. This might involve questions about teamwork, handling feedback, and client interaction.

• Final Interview: Potentially with a senior leader or partner to discuss your career aspirations and overall fit for the role and EY.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills and experience relevant to this role. Prioritize projects showcasing research, problem-solving, and tangible outcomes.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process, challenges faced, your specific contributions, design decisions, and the results achieved. Use visuals effectively.

• Highlight Process: Emphasize your research methodologies, user-centered approach, and how you translated insights into design solutions. Show the evolution of your designs.

• Demonstrate Tool Proficiency: Showcase your ability to use tools like Figma for wireframing, prototyping, and creating high-fidelity mockups.

• Address Accessibility & Responsiveness: If applicable, highlight projects where you specifically addressed accessibility (WCAG) and responsive design.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction).

Challenge Preparation:

• Understand the Client Context: Research EY and its work in the financial services sector. Consider the typical challenges and user needs in this industry.

• Practice Your Pitch: Be ready to articulate your design process, rationale, and the impact of your work concisely and compellingly.

• Prepare for "Why": Be ready to explain why you made specific design decisions.

• Think Holistically: Consider business goals, technical constraints, and user needs in your problem-solving approach.

📝 Enhancement Note: The interview process at EY, as a large consulting firm, will likely be structured and thorough. The portfolio is a critical component, and candidates should be prepared to deeply discuss their process, rationale, and impact, especially as it relates to client needs and business objectives. The "Pleno" level implies an expectation of independent thought and demonstrated practical application of UX principles.

🛠 Tools & Technology Stack

Primary Tools:

• Figma/FigJam: Essential for wireframing, UI design, prototyping, and collaborative ideation. Proficiency is a core requirement.

• Adobe Creative Suite (Illustrator, Photoshop): Useful for graphic asset creation and image manipulation.

• Prototyping Tools (e.g., InVision, ProtoPie): While Figma covers most prototyping needs, familiarity with other tools can be beneficial.

Analytics & Reporting:

• Google Analytics/Adobe Analytics: Understanding how to interpret user behavior data from these platforms is helpful for data-driven design decisions.

• User Testing Platforms (e.g., UserTesting.com, Maze): Experience with tools for conducting remote usability tests and gathering feedback.

• Survey Tools (e.g., SurveyMonkey, Google Forms): For collecting user feedback and conducting quantitative research.

CRM & Automation:

• Jira/Confluence: Common tools for project management, bug tracking, and documentation within Agile development environments.

• Collaboration Platforms (e.g., Microsoft Teams, Slack): For team communication and project coordination.

📝 Enhancement Note: Figma is explicitly mentioned and is a critical tool for this role. Beyond core design tools, familiarity with analytics, user testing platforms, and project management software like Jira is expected for a mid-level UX Designer working in a consulting environment. This indicates the need for a broad technical skillset beyond just design.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding the highest ethical standards in all interactions and deliverables.

• Teamwork: Fostering a collaborative environment where diverse perspectives are valued, and collective success is prioritized.

• Empathy: Understanding and prioritizing the needs of users and clients.

• Excellence: Striving for the highest quality in all aspects of work, from research to final design.

• Innovation: Continuously seeking new and better ways to solve problems and deliver value.

• Respect: Valuing individuals and their contributions, promoting an inclusive culture.

Collaboration Style:

• Cross-functional Integration: EY emphasizes seamless collaboration between design, development, product management, and business teams to ensure holistic solutions.

• Client-Centricity: A strong focus on understanding and meeting client needs, often involving direct client interaction and feedback loops.

• Knowledge Sharing: A culture that encourages sharing best practices, learnings, and insights across teams and projects through internal platforms and communities of practice.

• Constructive Feedback: An environment where feedback is welcomed and used for continuous improvement of designs and processes.

📝 Enhancement Note: EY's core values are deeply embedded in its operations. For a UX Designer, this translates to a work environment that values integrity, collaboration, and a commitment to delivering high-quality, user-centric solutions for clients. The emphasis on cross-functional work and client interaction is key to understanding the team's collaboration style.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Effectively advocating for user needs while aligning with client business goals and technical constraints.

• Navigating Complex Stakeholder Environments: Managing expectations and communicating design rationale to diverse stakeholders with varying levels of technical understanding.

• Adapting to Diverse Client Projects: Quickly understanding new industries, user groups, and business challenges for each client engagement.

• Staying Current with Evolving Technologies: Keeping pace with advancements in design tools, UX methodologies, and digital trends.

• Remote Collaboration & Client Onboarding: Effectively integrating into client teams and working collaboratively, potentially across different locations or time zones.

Learning & Development Opportunities:

• EY Badges & Certifications: Access to a wide range of internal training programs and certifications to enhance technical and consulting skills.

• Mentorship Programs: Opportunities to be mentored by experienced design leaders and consultants within EY.

• Global Mobility: Potential to work on projects in different geographies or transfer to other EY offices.

• Community of Practice: Involvement in UX/Design communities within EY to share knowledge, learn from peers, and stay updated on industry best practices.

• Exposure to Cutting-Edge Projects: Working on transformative digital projects for leading organizations provides invaluable real-world experience.

📝 Enhancement Note: The challenges for a UX Designer at EY are typical of a consulting environment, involving stakeholder management, project diversity, and continuous learning. The growth opportunities are robust, reflecting EY's commitment to employee development through formal training, mentorship, and exposure to high-impact projects.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing user needs with business requirements. How did you approach it, and what was the outcome?" (Focus on your process, compromise, and ability to articulate trade-offs.)

• "Walk me through your process for conducting user research for a new feature or product. What methods did you choose and why?" (Highlight user-centricity, research planning, and insight generation.)

Company & Culture Questions:

• "What interests you about EY and this specific UX Design role within our firm?" (Connect your skills and career goals to EY's mission and the role's responsibilities.)

• "How do you approach collaboration within a diverse project team, including developers, product managers, and business stakeholders?" (Emphasize teamwork, communication, and your role in fostering synergy.)

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, clearly define the problem, your specific role and contributions, the user research conducted, your design process and decisions, key challenges, and the measurable impact of your solution.

• Visual Storytelling: Use clear, high-quality visuals – wireframes, mockups, prototypes, user flow diagrams – to illustrate your design journey.

• Focus on "Why": Be prepared to articulate the rationale behind every design choice. Explain why you chose certain methods, why you designed something a particular way, and why it was effective.

• Quantify Results: Whenever possible, present metrics and data that demonstrate the success of your designs (e.g., improved conversion rates, task completion times, user satisfaction scores).

• Practice Your Pitch: Rehearse your presentation to ensure it's concise, engaging, and within any time limits. Be ready to answer in-depth questions about your work.

📝 Enhancement Note: Interview preparation for EY should focus on demonstrating strong UX fundamentals, a clear, research-backed design process, and the ability to articulate your contributions and impact, especially within a client-service context. For the "Pleno" level, expect questions that probe your independence, problem-solving skills, and ability to collaborate effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the EY Careers portal via the provided link.

• Tailor Your Resume: Highlight relevant experience in UX/UI design, user research, specific tools like Figma, and any projects within the financial services sector. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio clearly showcases your design process, research methodologies, wireframes, prototypes, and the impact of your work. Prioritize projects demonstrating problem-solving and user-centricity.

• Prepare for the UX Interview: Be ready to discuss your portfolio projects in detail, explain your design rationale, and answer questions related to user research, usability testing, and collaboration. Practice presenting your case studies.

• Research EY: Understand EY's business, its values, and its role in the consulting and financial services industries. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.