UX Certification Officer – Remote-First

📍 Job Overview

Job Title: UX Certification Officer – Remote-First

Company: Epi Company

Location: Brussels, Belgium; Paris, France; Madrid, Spain

Job Type: Full-Time

Category: UX/Product Operations & Design Governance

Date Posted: 2026-08-28

Experience Level: Mid-Senior Level (estimated 5-10 years)

Remote Status: Remote-First (with travel for meetups)

🚀 Role Summary

• Spearhead the UX certification process for member banks integrating the Wero digital wallet, ensuring adherence to European-scale design standards and user experience consistency.

• Serve as a key liaison, managing communication and collaboration between external partner banks and internal EPI Product & Design teams to resolve UX discrepancies and drive continuous improvement.

• Contribute to the development and refinement of comprehensive UX guidelines, best practices, and pattern libraries that empower member banks to deliver seamless, compliant, and user-friendly integrations.

• Leverage user research and data insights to inform feedback and recommendations, ensuring a data-driven approach to UX validation and enhancement across diverse European markets.

📝 Enhancement Note: This role bridges UX Design and Operations, focusing on process governance, stakeholder management, and quality assurance for a large-scale digital product. The "certification" aspect implies a structured, compliance-driven workflow critical for a regulated industry like finance. The "remote-first" and "multicultural" aspects highlight the need for strong asynchronous communication and cross-cultural competency.

📈 Primary Responsibilities

• Coordinate UX Certification Program: Maintain a comprehensive, up-to-date overview of each member bank's UX status across all Wero features and targeted countries, from initial design proposals through to final certification.

• Design Standards Review & Challenge: Rigorously compare member bank UX flows and UI implementations against EPI's central UX guidelines and pattern library, identifying gaps, risks, and areas for improvement.

• Actionable Feedback Delivery: Document and communicate clear, concise, and actionable feedback to member banks, outlining specific requirements for remediation and re-assessment.

• Feedback Loop Management: Drive and coordinate the iterative feedback process with member banks, managing clarifications, iterations, and ensuring agreed-upon improvements are implemented and validated for certification.

• Content Contribution for Enablement: Actively contribute to the creation and enhancement of member-facing materials, including guidelines, best-practice examples, checklists, walkthrough videos, and presentations, to facilitate understanding and application of Wero's UX standards.

• Cross-Functional Insight Synthesis: Consolidate recurring issues, learnings, and user feedback from member implementations and relay these insights to EPI Product and Design teams, proposing enhancements to documentation, patterns, and overall standards.

• Complex Topic Simplification: Translate intricate UX principles and technical constraints into structured, accessible communication suitable for both design and non-design stakeholders, including senior leadership within partner banks.

• Risk & Dependency Escalation: Proactively identify and escalate blocking points, risks, and dependencies to relevant internal teams (Programme/Delivery, Product, Design) in a timely and constructive manner to ensure project timelines are met.

• User Research & Data Integration: Organize, relay, or leverage user research findings (e.g., usability tests, post-launch feedback, A/B test results) and convert these insights into concrete, actionable recommendations for member UX improvements.

📝 Enhancement Note: The responsibilities emphasize a process-oriented approach to UX quality assurance. The role requires not just design understanding but also project management, strong communication, and a proactive stance in identifying and resolving issues across multiple external partners. The emphasis on "turning complex topics into simple messages" and "feeding real-world insights back into the product" highlights a strategic operational component.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong academic foundation in Design (e.g., Graphic Design, Interaction Design, UX Design), Human-Computer Interaction (HCI), or a related field is highly beneficial. Equivalent practical experience will be considered. Experience:

• Demonstrated experience in managing design governance, quality assurance, or certification processes, preferably within a product development or large-scale integration environment.

• Proven track record of successfully collaborating with external partners, clients, or vendors on design-related projects, ideally within the financial services or banking sector.

• Experience in navigating and contributing to design system implementation and maintenance. Required Skills:

• Fluent English (CEFR C1/C2): Essential for all internal and external communications.

• User-Centered Design Principles: Deep understanding of UX and UI best practices, with the ability to critically evaluate user flows, wireframes, and visual designs.

• Stakeholder Management: Proven ability to build relationships, manage expectations, and diplomatically handle disagreements with senior stakeholders.

• Project Coordination & Tracking: Highly structured approach to managing multiple parallel workstreams, tracking progress, documenting actions, and adhering to deadlines.

• Communication & Presentation: Excellent written and verbal communication skills, with confidence in presenting complex information clearly to diverse audiences, including senior leadership.

• UX/UI Software Proficiency: Familiarity with design and collaboration tools such as Figma, Miro, Jira, and Confluence.

• Problem-Solving: Ability to identify UX gaps, analyze root causes, and propose practical, actionable solutions.

Preferred Skills:

• Proficiency in French, German, Dutch, or other European languages.

• Experience working in a remote-first, multicultural, and distributed team environment.

• Familiarity with user research methodologies (e.g., usability testing, A/B testing) and data analysis for UX insights.

• Understanding of banking and payment systems, including regulatory considerations.

• Experience contributing to or managing design system documentation and pattern libraries.

📝 Enhancement Note: The requirement for 70% of criteria suggests flexibility, but core strengths in communication, stakeholder management, UX understanding, and organizational skills are paramount. The emphasis on English fluency and other European languages points to the international scope of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Design Governance/QA: Examples demonstrating experience in reviewing and certifying designs against established standards, showcasing the process from initial assessment to final approval.

• Stakeholder Collaboration Examples: Demonstrations of how you've managed communication, resolved disagreements, and driven consensus with external partners or cross-functional teams on design-related initiatives.

• Process Improvement Documentation: Evidence of contributing to or developing guidelines, best practices, checklists, or educational materials for design implementation.

• Impact Demonstration: Quantifiable results or qualitative evidence of how your involvement improved UX consistency, user satisfaction, or integration efficiency for a product or service.

Process Documentation:

• Candidates should be prepared to discuss their experience in documenting UX standards, creating review checklists, and managing feedback loops within a structured project management framework.

• Familiarity with maintaining and contributing to pattern libraries or design system documentation is highly valued.

• The ability to articulate how user research and data are translated into actionable process improvements will be assessed.

📝 Enhancement Note: While not explicitly asking for a "portfolio" in the traditional UX design sense (i.e., screens and prototypes), this section emphasizes the candidate's ability to demonstrate their operational and governance experience through documented examples of their work in process management, stakeholder interaction, and quality assurance.

💵 Compensation & Benefits

Salary Range:

• Given the mid-senior level experience (5-10 years), the remote-first nature across Belgium, France, and Spain, and the specialized UX/Operations skillset in a high-impact FinTech environment, an estimated annual salary range would be:

  • Belgium: €60,000 - €85,000
  • France: €58,000 - €82,000
  • Spain: €55,000 - €78,000

• These ranges are based on typical compensation for UX/Product roles with significant governance and stakeholder management responsibilities in Western Europe, factoring in the cost of living and demand for specialized skills in the financial technology sector. Benefits:

• Remote-First Culture: Embrace a flexible work environment with the ability to work from home.

• In-Person Meetups: Quarterly and annual all-staff in-person meetings to foster team cohesion and collaboration.

• International Mobility: Opportunity to work from another EU country for up to 3 months per year, offering flexibility and exposure to different European environments.

• Competitive Compensation Package: Includes a base salary and a performance-based bonus.

• Comprehensive Benefits Program: Thoughtfully designed, high-quality benefits package tailored to employee well-being.

• Learning & Development Budget: An annual budget of €5,000 per year dedicated to training, certifications, conferences, and professional development.

• Multicultural Environment: Opportunity to work within a diverse, European company.

Working Hours:

• Standard full-time hours (estimated 40 hours per week), with flexibility inherent in a remote-first culture. Coordination across time zones (CET/CEST) will be a key aspect of the role.

📝 Enhancement Note: The salary estimates are based on general market data for UX/Product roles in the specified locations and experience level, with adjustments for the remote-first model and the specialized nature of the role. The benefits highlight a strong focus on employee well-being, professional growth, and flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (FinTech) / Payments Infrastructure

Company Size: Estimated 200-500 employees (based on typical scale for a company launching a major European payment initiative). This size indicates a dynamic, growing organization with established processes but still retaining agility.

Founded: The European Payments Initiative (EPI) is a relatively new venture, established to create a unified European payment solution. Wero is its flagship product. This implies a culture of innovation, rapid development, and a mission-driven approach.

Team Structure:

• The UX & Product team is positioned at the intersection of UX design, program management, and stakeholder relations.

• The role reports into this team, with direct collaboration with Member (banks, acceptors, merchants) UX/Product teams, EPI Product & Design teams, and Programme/Delivery teams.

• This structure necessitates strong cross-functional collaboration and effective communication across diverse internal and external groups. Methodology:

• Data-Driven UX: Emphasis on leveraging user research and data analytics to inform design decisions and validation processes.

• Agile Development & Integration: A focus on iterative development and pragmatic implementation, balancing central standards with member-specific needs.

• Collaborative Design Governance: A constructive and pragmatic approach to working with partners to ensure alignment and quality.

Company Website: https://careers.epicompany.eu

📝 Enhancement Note: EPI is a significant European initiative, aiming to create a unified payment system. This context is crucial for understanding the role's impact and the company's mission-driven culture. The "remote-first" and "multicultural" aspects are core to their operational philosophy.

📈 Career & Growth Analysis

Operations Career Level: This role sits at a mid-to-senior level, often termed "Senior UX Specialist," "UX Program Manager," or "Design Governance Lead." It requires a blend of deep UX understanding and robust operational/project management skills. The scope is international, dealing with multiple high-profile external partners.

Reporting Structure: The role reports into the Wero UX & Product team, likely under a Head of UX/Product or a similar senior leadership position within the Product organization. Collaboration extends across Product, Design, Programme/Delivery, and directly with external member bank representatives.

Operations Impact: The UX Certification Officer plays a critical role in ensuring the success and adoption of the Wero digital wallet. By guaranteeing a consistent, high-quality user experience across all integrated banking apps, this role directly impacts user trust, transaction success rates, and the overall brand perception of Wero as a reliable and user-friendly European payment solution. This operational diligence is foundational to the commercial success of the initiative.

Growth Opportunities:

• Specialization: Deepen expertise in UX governance, design systems, or specific aspects of payment UX.

• Leadership: Transition into managing a team of UX certification officers or taking on broader program management responsibilities within the UX & Product team.

• Product Strategy: Contribute more directly to the evolution of Wero's UX strategy and product roadmap, informed by real-world implementation insights.

• Cross-Functional Mobility: Potentially move into roles within Product Management, Program Management, or even client-facing roles within EPI.

📝 Enhancement Note: The role offers a unique opportunity to shape a large-scale European product's user experience from a governance and operational perspective, providing a strong foundation for future career growth in product operations, program management, or specialized UX leadership.

🌐 Work Environment

Office Type: Remote-first organization, meaning the primary mode of work is remote. EPI emphasizes fostering connection through regular in-person meetups.

Office Location(s): While remote-first, the job is specified for candidates based in or willing to work from Belgium, France, or Spain, aligning with the core European markets for Wero. The company has offices/presence in these key regions.

Workspace Context:

• Collaborative Remote Setup: Expect a digital-first collaboration environment utilizing tools like Slack, Miro, and Jira for seamless communication and project management across distributed teams.

• Access to Operations Tools: The role will heavily rely on industry-standard tools for design collaboration (Figma), ideation (Miro), and project tracking (Jira, Confluence).

• Cross-Functional Interaction: Frequent interaction with diverse internal teams and external partners, requiring strong virtual collaboration skills and a proactive approach to engagement.

Work Schedule:

• Full-time, with an estimated 40-hour work week. The remote-first nature allows for some flexibility in daily scheduling, but requires strong time management and availability for cross-time zone collaboration (primarily CET/CEST).

📝 Enhancement Note: The "remote-first" approach is a key differentiator, balanced by intentional in-person events. This suggests a culture that values flexibility while recognizing the importance of human connection for team building and strategic alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Recruiter Call: Initial screening to assess basic qualifications, cultural fit, and interest in the role and EPI's mission.

• Mission & Expertise Interview: In-depth discussion focused on your understanding of UX certification, stakeholder management experience, and how you would approach the core responsibilities of the role. Expect scenario-based questions.

• Company Skills Interview: Assessment of broader competencies such as collaboration, communication, problem-solving, and adaptability within a multicultural, remote-first environment.

• Final Offer: Following successful interviews and reference checks.

Portfolio Review Tips:

• Focus on Process & Impact: Since this isn't a purely design role, your portfolio should highlight case studies demonstrating your process for managing design governance, resolving cross-functional issues, and driving quality.

• Quantify Where Possible: Showcase metrics or tangible outcomes related to improved UX consistency, reduced integration issues, or successful stakeholder alignment.

• Document Collaboration: Include examples of how you've facilitated communication and collaboration between different parties (e.g., internal teams and external partners).

• Showcase Documentation Skills: Present examples of guidelines, checklists, or feedback documentation you've created.

• Tailor to EPI: Frame your experience in the context of large-scale, cross-border initiatives like Wero.

Challenge Preparation:

• Be prepared for scenario-based questions asking how you would handle specific UX certification challenges, such as a bank resisting design feedback, a complex technical constraint impacting UX, or managing multiple concurrent certifications.

• Practice articulating your problem-solving approach, emphasizing structured thinking, clear communication, and data-driven decision-making.

• Prepare to discuss your experience with the mentioned technology stack (Figma, Miro, Jira, Confluence) and how you leverage them for process management and collaboration.

📝 Enhancement Note: The interview process is structured to assess both technical/functional expertise and soft skills crucial for a role involving significant external stakeholder interaction and internal process management. Portfolio emphasis is on operational execution rather than pure visual design output.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: For reviewing member bank designs, understanding UI implementations, and potentially contributing to pattern library updates. Expect to navigate complex design files and provide feedback within the tool.

• Miro: Essential for collaborative brainstorming, creating visual frameworks for UX processes, mapping user journeys, and facilitating remote workshops with member banks or internal teams.

• Jira: Crucial for tracking the progress of UX certifications for multiple banks and features, managing action items, documenting issues, and coordinating with Programme/Delivery teams.

• Confluence: Used for documenting UX guidelines, best practices, meeting minutes, and creating a knowledge base for member banks and internal stakeholders.

Analytics & Reporting:

• While not explicitly listed as primary tools, familiarity with how user research data and analytics (e.g., from usability tests or post-launch monitoring) inform UX decisions will be beneficial. The role requires interpreting and relaying these insights. CRM & Automation:

• While not a direct CRM role, understanding how partner banks manage their customer interactions and how Wero integrates into their systems is relevant. The role focuses on the UX integration aspect rather than transactional CRM management.

📝 Enhancement Note: Proficiency in Figma, Miro, Jira, and Confluence is explicitly required and forms the core of the operational toolkit for this role. Understanding how these tools facilitate cross-functional collaboration and process management is key.

👥 Team Culture & Values

Operations Values:

• User-Centricity at Scale: A commitment to ensuring a consistently excellent user experience for millions of European users, even when managing diverse implementations.

• Collaboration & Partnership: Valuing constructive relationships with member banks and internal teams, fostering a spirit of shared success.

• Pragmatism & Efficiency: Balancing rigorous standards with practical implementation, seeking efficient solutions that drive adoption.

• Data-Driven Decision Making: Utilizing research and analytics to inform feedback and process improvements.

• European Identity: A strong sense of purpose in building a proudly European payment solution.

Collaboration Style:

• Proactive & Diplomatic: Engaging with stakeholders proactively, managing potential conflicts with tact, and building consensus.

• Structured Communication: Utilizing clear, documented communication channels and processes, especially in a remote-first environment.

• Knowledge Sharing: Actively contributing to and leveraging internal and external documentation and best practices.

• Iterative Improvement: A willingness to continuously refine processes and standards based on feedback and real-world learnings.

📝 Enhancement Note: The culture emphasizes balancing rigorous standards with a collaborative, pragmatic approach, essential for managing a large-scale initiative involving multiple external partners.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Stakeholder Needs: Balancing the central Wero UX vision with the unique design systems and priorities of multiple European banks.

• Ensuring Consistency Across Borders: Maintaining a high and uniform UX standard across different countries and languages, each with its own user expectations.

• Driving Adoption of Standards: Effectively communicating and enforcing UX guidelines to potentially resistant or less design-mature partners.

• Remote Collaboration Complexity: Navigating communication nuances and maintaining team cohesion in a fully remote, multicultural environment.

• Rapid Product Evolution: Keeping pace with the evolving features and requirements of the Wero platform while managing ongoing certifications.

Learning & Development Opportunities:

• Deepen Expertise in Design Systems: Gain in-depth knowledge of how to implement and govern design systems at scale across complex organizations.

• Financial Services UX: Become an expert in the unique UX challenges and opportunities within the FinTech and digital payments sector.

• Cross-Cultural Program Management: Enhance skills in managing international projects and diverse stakeholder groups.

• Product Strategy Contribution: Influence the future direction of a major European payment product through direct feedback from implementation partners.

• Access to €5,000 Annual Training Budget: Opportunities for certifications, courses, conferences, and workshops relevant to UX, product management, or operations.

📝 Enhancement Note: The challenges are inherent to large-scale, cross-border product rollouts involving external partners, offering significant learning opportunities for professionals seeking to grow in international product operations and UX governance.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to ensure a partner or client adhered to strict design guidelines. How did you approach it, and what was the outcome?" (Focus on your process, communication, and problem-solving).

• "How would you prioritize UX certification requests if multiple member banks submitted their designs simultaneously with competing deadlines?" (Assess your organizational and prioritization skills).

• "Imagine a member bank's design significantly deviates from Wero's standards. How would you communicate this feedback constructively to their senior product lead?" (Evaluate your stakeholder management and diplomatic communication). Company & Culture Questions:

• "What excites you about EPI's mission to create a European payment system, and how does this role contribute to that mission?" (Showcase your alignment with the company's purpose).

• "How do you thrive in a remote-first, multicultural environment, and what strategies do you employ to stay connected and effective?" (Demonstrate your adaptability and collaboration style).

• "How would you leverage user research or data to influence a member bank's design decisions?" (Highlight your data-driven approach). Portfolio Presentation Strategy:

• Structure your case studies: For each example, clearly outline the challenge, your approach (process, tools, collaboration), the actions taken, and the results/impact.

• Focus on your operational role: Emphasize how you managed processes, facilitated communication, and ensured quality, rather than just showcasing final designs.

• Be ready to discuss tool usage: Explain how you utilize Figma, Miro, Jira, and Confluence to manage your workflow and collaborate effectively.

• Prepare to discuss feedback scenarios: Be ready to walk through how you would provide and follow up on feedback for specific types of UX issues.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of UX understanding, strong operational process management, and excellent stakeholder communication skills, framed within the context of a large-scale, international product launch.

📌 Application Steps

To apply for this UX Certification Officer position:

• Submit your application through the EPI careers portal at https://careers.epicompany.eu.

• Tailor your Resume: Highlight experience in UX governance, design quality assurance, stakeholder management (especially with external partners), and proficiency with collaboration tools (Figma, Miro, Jira, Confluence). Quantify achievements where possible.

• Prepare Your Portfolio: Curate 2-3 detailed case studies demonstrating your process for managing design reviews, providing constructive feedback, resolving disagreements with stakeholders, and contributing to design standards or documentation. Focus on operational execution and impact.

• Practice Interview Responses: Prepare for scenario-based questions related to UX certification challenges, stakeholder management, and remote collaboration. Rehearse articulating your experience and approach using the STAR method (Situation, Task, Action, Result).

• Research EPI & Wero: Understand the company's mission, the Wero product, and the significance of a unified European payment system. This will help you articulate your motivation and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided data. All details should be verified directly with the hiring organization (Epi Company) before making application decisions. The salary ranges are estimates and may vary.