UX Architect

📍 Job Overview

Job Title: UX Architect

Company: CapTech Consulting

Location: Richmond, Virginia; Denver, Colorado, USA

Job Type: Full-time

Category: Customer Experience (CX) / User Experience (UX) Design

Date Posted: 2026-05-08T19:25:55.143

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid (with potential for remote work based on client and company needs)

🚀 Role Summary

• Lead the design and development of sophisticated, intuitive, and impactful digital brand experiences that align user needs with business objectives.

• Drive user-centered design initiatives through comprehensive research, strategic planning, and expert execution of design artifacts.

• Mentor junior practitioners and oversee design delivery, ensuring high standards of quality and adherence to accessibility best practices.

• Collaborate closely with cross-functional teams, including developers and business analysts, to translate complex requirements into user-friendly solutions.

• Leverage cutting-edge design tools and emerging technologies, including AI-powered solutions, to enhance creativity, efficiency, and user impact.

📝 Enhancement Note: This role is positioned at a mid-senior level within CapTech's Customer Experience (CX) team, indicating a need for significant autonomy, leadership in design thinking, and a strong ability to mentor and guide others. The emphasis on AI-powered tools suggests a forward-thinking approach to design innovation.

📈 Primary Responsibilities

• Lead the creation of comprehensive design artifacts, including personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes, adhering to interaction design and usability best practices.

• Spearhead advanced design activities such as design workshops, rapid prototyping sessions, and iterative user testing to validate and refine design solutions.

• Develop and deliver clear, compelling presentations to clients and internal teams, effectively articulating the strategic rationale and user-centricity behind design decisions.

• Conduct thorough competitive assessments, identify innovative design alternatives, and stay abreast of emerging design and technology trends to inform project strategies.

• Explore and integrate AI-powered design tools and workflows, experimenting with new technologies to boost creativity, operational efficiency, and overall project impact.

• Champion the principles of accessible design and usability, educating clients and team members on their importance and implementation.

• Provide insightful and constructive feedback on designs, encompassing interactions, information architecture, content, and alignment with business goals and user needs.

• Actively seek and contribute to CX leadership opportunities, including the development of methodologies, capabilities, approaches, and toolsets.

• Engage in continuous professional development and active participation in the broader design community.

• Proactively mentor other designers, offering design oversight and art direction to visual and interaction designers to ensure quality and consistency.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution, strategic leadership, and mentorship. The explicit mention of leading "advanced design activities" and "CX leadership opportunities" points to a senior role with significant influence on team methodologies and client engagements.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5 years of professional experience, preferably within a design consultancy or digital agency setting.

• Demonstrated ability to manage multiple projects simultaneously, meeting scope and budget requirements.

Required Skills:

• Proven expertise in product strategy, heuristic analysis, information architecture, user research, user interface (UI) design, wireframing, prototyping, and usability testing.

• Strong conceptual and visual communication skills with expert knowledge of interaction design and usability principles.

• Advanced analytical capabilities to derive insights and provide actionable recommendations from user research and usability testing.

• Ability to thrive in a self-starting environment while also receiving feedback and direction with humility.

• Excellent collaboration skills, with experience working effectively alongside interaction designers, user researchers, developers, and business system analysts.

Preferred Skills:

• Proficiency in Figma, with a strong preference for candidates skilled in designing developer-ready UI components, organizing files for clarity, applying consistent styles and naming conventions, and leveraging advanced features like auto layout, component libraries, variables, and design tokens for efficient design handoff.

• Proficiency with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Microsoft PowerPoint.

• Familiarity with user research tools such as Optimal Workshop, UserTesting, and SurveyMonkey.

• Working knowledge of Agile product development lifecycles and practices.

• Familiarity with WCAG 2.2 Accessibility standards and Inclusive Design principles.

📝 Enhancement Note: The emphasis on Figma proficiency, including advanced features for design system support and developer handoff, is a critical requirement. The preference for candidates who can design "developer-ready UI components" and utilize "design tokens" suggests a need for strong foundational understanding of design systems and their implementation in development workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive online portfolio is mandatory for consideration.

• Showcase a range of projects demonstrating expertise in human-centered design methodologies.

• Include case studies that highlight problem definition, research insights, design process, and measurable outcomes.

• Demonstrate proficiency in creating personas, customer journey maps, wireframes, and interactive prototypes.

Process Documentation:

• Clearly articulate your design process in case studies, detailing the steps taken from initial concept to final delivery.

• Document your approach to user research, including methodologies used and key findings.

• Illustrate your wireframing and prototyping techniques, explaining the tools and strategies employed.

• Provide examples of how you've ensured accessibility and usability standards are met throughout the design lifecycle.

• Showcase how you have collaborated with development teams for seamless design handoffs and implementation.

📝 Enhancement Note: The explicit requirement for an online portfolio is paramount. Candidates should prepare case studies that not only showcase visual design but also deeply explain the "why" behind their design choices, emphasizing process, user research, and impact. Demonstrating advanced Figma skills for design systems and handoffs will be a significant advantage.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Traditional Benefits:

  • Generous Paid Time Off (PTO)
  • Health Coverage
  • Disability Insurance
  • Paid Family Leave

• Learning & Development:

  • Programs offering certification and tuition support.
  • Access to digital on-demand learning courses.
  • Mentorship programs.
  • Structured skill development paths.

• Well-being & Family Support:

  • Modern Health: A mental health and well-being platform with 1:1 care, group sessions, and self-serve resources.
  • Carrot Fertility: Inclusive fertility and family-forming coverage (adoption, surrogacy, fertility treatments, pregnancy) with opportunities for employer-sponsored funds.

• Lifestyle & Flexibility:

  • Fringe: A company-paid stipend program for personalized lifestyle benefits (e.g., streaming services, student loan repayment, fitness, travel).
  • Employee Resource Groups (ERGs) focused on diversity and inclusion.

• Financial Wellness:

  • 401(k) Matching: Generous matching with no vesting period.

• Community Engagement: Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• CapTech supports a flexible work environment, allowing remote work when compatible with company and client needs, though availability to work onsite at client locations or CapTech offices is required as requested.

📝 Enhancement Note: The salary range provided is competitive for a UX Architect role with 5+ years of experience, particularly in markets like Denver or Richmond. The extensive benefits package, including specialized programs like Modern Health and Carrot Fertility, alongside a flexible work environment, indicates a strong focus on employee well-being and work-life integration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Digital Transformation, Customer Experience Solutions.

Company Size: CapTech Consulting is a significant player in the consulting space, indicated by its client base including Fortune 100 companies and mid-sized enterprises, suggesting a company size that supports complex projects and a robust internal structure.

Founded: Founded with a vision for strong, lasting client relationships, CapTech has grown into a national consultancy. This history implies a culture valuing partnership, expertise, and long-term commitment.

Team Structure:

• The CX team likely comprises specialized roles such as UX Architects, User Researchers, Interaction Designers, and Visual Designers, working collaboratively.

• As a UX Architect, you will likely report to a UX Director or Creative Director, with direct oversight and mentorship responsibilities for more junior designers.

Methodology:

• CapTech emphasizes a technology-driven approach, leveraging data and research to inform strategy and design.

• Workflow planning and optimization are central, focusing on delivering efficient and effective solutions for clients.

• Automation and efficiency are key drivers, with an increasing focus on exploring AI-powered tools and advanced digital capabilities.

Company Website: https://www.captechconsulting.com/

📝 Enhancement Note: CapTech's culture appears to blend a strong service-oriented consulting ethos with a forward-looking embrace of technology. The emphasis on "strong relationships" suggests a collaborative and client-focused environment, while the mention of "award-winning" and "Fortune 100 clients" points to a commitment to high-quality delivery and professional development.

📈 Career & Growth Analysis

Operations Career Level: This UX Architect role is positioned at a mid-to-senior level, requiring substantial experience and the ability to lead design initiatives independently. It involves not only execution but also strategic input, mentorship, and contribution to team methodologies.

Reporting Structure: You will likely report to a UX Director or a similar senior leadership role within the Customer Experience practice. You will also be expected to provide design oversight and mentorship to junior UX/UI designers and interaction designers on project teams.

Operations Impact: As a UX Architect, your primary impact will be on enhancing the user experience of digital products and services, directly influencing user adoption, satisfaction, and ultimately, client business objectives such as conversion rates, customer retention, and brand perception. Your work will be pivotal in ensuring that technology solutions are not only functional but also intuitive and desirable for end-users.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in specialized areas of UX, such as AI in design, advanced prototyping, or specific industry verticals.

• Leadership Development: Potential to move into senior UX Architect roles, UX Director positions, or specialize in practice leadership, contributing to CapTech's CX methodology and talent development.

• Client Engagement & Strategy: Grow by leading client workshops, defining product strategy for major accounts, and contributing to business development efforts.

• Mentorship & Training: Develop leadership skills by mentoring junior designers, leading training sessions, and contributing to CapTech's internal knowledge base and best practices.

📝 Enhancement Note: The role offers a clear path for growth beyond individual contribution, emphasizing leadership, strategic influence, and practice development within CapTech's CX domain. The emphasis on AI and advanced design tools suggests opportunities to stay at the forefront of UX innovation.

🌐 Work Environment

Office Type: CapTech operates with a hybrid model, meaning employees will work both remotely and from client locations or CapTech offices as needed. This structure aims to balance flexibility with the collaborative needs of consulting projects.

Office Location(s): The primary locations for this role are Richmond, Virginia, and Denver, Colorado. Employees are expected to be available to work onsite in a client location or a CapTech office as requested.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates strong communication and collaboration skills, leveraging digital tools for remote teamwork and in-person interactions for workshops, brainstorming, and client meetings.

• Tools and Technology: Access to industry-standard design software (Figma, Adobe Creative Suite), collaboration platforms, and potentially specialized research tools. The company encourages exploring and leveraging AI-powered design tools.

• Team Interaction: Opportunities for regular interaction with UX/UI designers, researchers, developers, and project managers, fostering a dynamic and knowledge-sharing environment.

Work Schedule: While a standard 40-hour work week is expected, the hybrid nature may offer some flexibility. However, project demands and client needs will dictate specific working hours and locations.

📝 Enhancement Note: The hybrid work arrangement requires strong self-discipline and proactive communication. Candidates should be comfortable with a mix of remote and in-office work and be adept at using digital tools to maintain seamless collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and online portfolio to assess qualifications and experience. A link to your portfolio is mandatory.

• Technical/Skills Interview: Discussions focused on your UX design process, problem-solving abilities, and proficiency with design tools (especially Figma). Expect questions about your approach to user research, information architecture, and prototyping.

• Case Study Presentation/Workshop: You may be asked to present a case study from your portfolio or participate in a design exercise to demonstrate your skills in a practical scenario. This will likely assess your ability to think critically, articulate design rationale, and collaborate under pressure.

• Behavioral & Cultural Fit Interview: Questions designed to gauge your collaboration style, mentorship capabilities, adaptability, and alignment with CapTech's values and consulting approach.

• Final Interview: Potentially with senior leadership to discuss strategic fit, career aspirations, and final alignment with the role and company.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly articulate your design thinking, research methodologies, and problem-solving approach for each project.

• Highlight Impact: Quantify achievements whenever possible. Use metrics to demonstrate how your designs improved user experience, conversion rates, or achieved business goals.

• Emphasize Figma Proficiency: If Figma is a key requirement, ensure your portfolio clearly demonstrates advanced usage, including design systems, component libraries, auto layout, and developer handoff capabilities.

• Include Diverse Projects: Showcase a range of projects that highlight your versatility across different platforms, industries, and design challenges.

• Explain Your Role: Clearly define your specific contributions to each project, especially in team-based scenarios.

Challenge Preparation:

• Anticipate Design Challenges: Be prepared for practical exercises that test your ability to quickly understand a problem, ideate solutions, and articulate your design rationale.

• Focus on Human-Centered Design: Frame your solutions around user needs and business objectives.

• Practice Articulating Your Process: Be ready to walk through your design process step-by-step, explaining the "why" behind your decisions.

• Prepare for Mentorship Discussions: Anticipate questions about how you guide and support junior team members.

📝 Enhancement Note: The mandatory portfolio requirement means candidates must have a well-curated and easily accessible online presence showcasing their best work and detailed process. A strong emphasis on Figma's advanced features will be critical for passing the initial screening and technical interviews.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and design system development. Advanced proficiency is highly preferred, including auto layout, component libraries, variables, and design tokens.

• Adobe Creative Suite: Proficiency in Illustrator, Photoshop, and InDesign is preferred for asset creation and graphic design tasks.

• Microsoft PowerPoint: For creating and delivering client presentations.

Analytics & Reporting:

• User Research Tools: Familiarity with tools like Optimal Workshop, UserTesting, and SurveyMonkey is a plus for conducting user research and gathering insights.

• Analytics Platforms (Implied): While not explicitly listed, a UX Architect would typically need to understand how to interpret data from web analytics platforms (e.g., Google Analytics) to inform design decisions and measure impact.

CRM & Automation:

• Agile Development Tools (Implied): Familiarity with Agile methodologies suggests potential use of tools like Jira or similar project management software for workflow tracking and collaboration with development teams.

📝 Enhancement Note: Figma is clearly highlighted as a core tool. Candidates should not only list proficiency but also be prepared to demonstrate advanced techniques relevant to design systems and efficient handoffs. Familiarity with related research and analytics tools will also bolster an application.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on building lasting relationships and delivering exceptional value to clients.

• Collaboration: Emphasis on teamwork, open communication, and shared problem-solving across disciplines and with clients.

• Innovation: Encouraging exploration of new technologies, including AI, and embracing new approaches to design.

• Excellence & Quality: A commitment to high-quality design, rigorous research, and effective implementation.

• Continuous Improvement: Dedication to professional development, skill enhancement, and refining methodologies.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with developers, business analysts, researchers, and project managers to ensure holistic project success.

• Mentorship & Knowledge Sharing: A culture that encourages senior members to mentor junior staff and actively share knowledge and best practices.

• Feedback-Driven: Openness to giving and receiving constructive feedback to iteratively improve designs and processes.

• Consultative Approach: Engaging with clients and internal teams in a consultative manner, providing expert guidance and strategic insights.

📝 Enhancement Note: The company values suggest a professional, collaborative, and growth-oriented environment. Candidates should be prepared to articulate how they embody these values through their work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user-centric design while navigating client budgets, timelines, and technical limitations.

• Integrating Emerging Technologies: Staying ahead of the curve with new design tools and AI capabilities, and effectively integrating them into existing workflows.

• Managing Multiple Stakeholders: Navigating diverse opinions and priorities from various client and internal stakeholders to achieve consensus.

• Driving Adoption of Best Practices: Championing accessibility, usability, and user-centered design principles within teams and client organizations that may have varying levels of awareness.

Learning & Development Opportunities:

• Specialized Training: Access to programs for certifications, tuition support, and digital learning courses to expand expertise in UX, AI, and related fields.

• Mentorship Programs: Opportunities to be mentored by senior leaders and to mentor junior designers, fostering leadership and coaching skills.

• Industry Involvement: Encouragement to participate in industry conferences, workshops, and professional development activities to stay current and network.

• Contribution to Practice: Opportunities to contribute to CapTech's CX methodologies, toolsets, and knowledge base, shaping the future of the practice.

📝 Enhancement Note: The role presents opportunities to tackle complex design challenges and lead innovation, particularly with the integration of AI. The company's investment in learning and development provides a strong foundation for continuous professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed. What were the primary user needs and business objectives, and how did your design address them?" (Be prepared to walk through your entire process.)

• "How do you approach balancing user experience with technical constraints or tight deadlines in a consulting environment?" (Highlight your problem-solving and negotiation skills.)

• "How do you leverage user research and data to inform your design decisions, and how do you communicate these insights to stakeholders?" (Focus on your analytical and communication capabilities.)

Company & Culture Questions:

• "What attracts you to CapTech Consulting, and how do you see your skills aligning with our CX practice and values?" (Research CapTech's mission, client work, and culture.)

• "How do you stay current with the latest trends in UX design, including AI-powered design tools?" (Demonstrate your commitment to continuous learning.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process, the solutions you designed, and the impact achieved.

• Quantify Results: Use metrics wherever possible to demonstrate the success of your designs.

• Highlight Figma Proficiency: If presenting Figma work, be ready to demonstrate advanced features, design system implementation, and efficient handoff processes.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, research methods, and problem-solving approaches.

• Showcase Mentorship/Leadership: If possible, include examples that demonstrate your ability to guide or lead others.

📝 Enhancement Note: Candidates should prepare specific examples that showcase their leadership, mentorship, and ability to integrate technical skills (like advanced Figma usage) with strategic UX thinking. Demonstrating an understanding of the consulting environment and client-facing communication is also crucial.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided link on smartrecruiters.com.

• Portfolio Customization: Ensure your online portfolio is up-to-date, easily accessible, and clearly showcases your best UX architecture work, emphasizing case studies that detail your process, research, and impact. Tailor any accompanying cover letter to highlight your specific fit for CapTech's CX team and the UX Architect role.

• Resume Optimization: Update your resume to prominently feature keywords from the job description, such as "UX Architect," "Customer Experience," "Figma," "Information Architecture," "User Research," "Prototyping," "AI-powered Design Tools," and "Consulting." Quantify achievements with metrics where possible.

• Interview Preparation: Practice articulating your design process, problem-solving strategies, and mentorship experiences. Prepare to discuss your proficiency with Figma and other relevant tools, and be ready to present detailed case studies from your portfolio.

• Company Research: Thoroughly research CapTech Consulting, its values, client work, and recent news. Understand their approach to CX and how your skills can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.