UX & Product Consutlant

📍 Job Overview

Job Title: UX & Product Consultant

Company: Jobgether (Hiring for Partner Company)

Location: Canada

Job Type: Full-time

Category: Product & UX Consulting / Operations Strategy

Date Posted: 2026-08-20

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive strategic product improvements by conducting comprehensive UX and product audits to identify usability issues and friction points.

• Analyze and map end-to-end customer journeys across diverse international markets to uncover opportunities for conversion and retention enhancement.

• Leverage user research, behavioral analysis, and data insights to inform product strategy and development decisions.

• Collaborate closely with cross-functional teams, including product, design, engineering, and marketing, to translate insights into actionable product enhancements.

• Contribute to the development of a next-generation mobile experience and establish scalable UX principles and processes for a growing product.

📝 Enhancement Note: While the title is "UX & Product Consultant," the responsibilities heavily lean into strategic operations and product management with a strong emphasis on data-driven decision-making, customer journey optimization, and cross-functional alignment. This role requires a blend of deep UX expertise and a business-oriented approach to product development, aligning closely with Revenue Operations and GTM strategies by focusing on conversion and retention.

📈 Primary Responsibilities

• Conduct thorough UX and product audits to pinpoint usability issues, identify friction points in user flows, and uncover gaps in the digital product experience.

• Map and critically evaluate the complete customer journey, from initial discovery and exploration to purchase, access, and post-event engagement, identifying key touchpoints for optimization.

• Execute comprehensive user research, including interviews, usability testing, and behavioral analysis, to gain deep insights into user motivations, needs, pain points, and decision-making processes.

• Identify and prioritize opportunities to enhance critical user flows, such as event discovery, checkout experiences, conversion funnels, and user retention strategies.

• Translate complex research findings and product insights into clear and actionable deliverables, including user flows, wireframes, detailed product requirements, and strategic recommendations.

• Discover and define product opportunities that strengthen product-market fit and deliver measurable value to both end-users and business stakeholders.

• Adapt and refine the product experience to suit diverse international markets, considering cultural nuances, languages, and varying user behaviors.

• Foster strong collaboration with product managers, UI/UX designers, developers, technology teams, marketing, and business stakeholders to ensure effective implementation of UX recommendations.

• Establish clear UX priorities by strategically balancing user impact, core business objectives, technical feasibility, and long-term growth potential.

• Play a key role in shaping the UX strategy and product roadmap for an upcoming next-generation mobile application.

• Develop and implement scalable UX principles, standardized research practices, and design best practices to support a growing product portfolio and team.

• Proactively challenge existing assumptions, identify opportunities within ambiguous situations, and convert complex findings into clear priorities and decisive product actions.

📝 Enhancement Note: The responsibilities emphasize a proactive, analytical, and strategic approach to product development. The focus on "identifying opportunities," "translating insights into actionable solutions," and "establishing scalable principles" indicates a need for strong operational thinking and process improvement skills beyond typical UX design.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, Computer Science, Business, or a related field is highly advantageous.

Experience: 5-10 years of professional experience in UX strategy, user research, product design, or digital product development is required, with a proven track record of enhancing consumer-facing digital products.

Required Skills:

• Expertise in UX strategy development and implementation across digital platforms.

• Proficient in conducting various forms of user research, including qualitative (interviews, usability testing) and quantitative (behavioral analysis, surveys).

• Demonstrated experience in customer journey mapping and identifying friction points within complex, multi-step user flows.

• Strong understanding of conversion optimization techniques and principles of product-led growth.

• Ability to connect user needs and research insights directly to broader business objectives and measurable growth outcomes.

• Proven experience collaborating effectively with cross-functional teams: product management, UI/UX design, engineering, development, marketing, and business operations.

• Skilled in translating research findings and product insights into clear, actionable deliverables such as wireframes, user flows, and product requirements.

• Excellent analytical, problem-solving, and critical thinking capabilities.

• Strong communication and presentation skills, with the ability to articulate complex UX concepts to diverse audiences.

• Ability to manage ambiguity and drive initiatives independently from discovery to implementation.

• Experience in stakeholder management and influencing product decisions. Preferred Skills:

• Experience in ticketing, events, marketplaces, e-commerce, travel, entertainment, SaaS, or high-growth technology environments.

• Familiarity with designing experiences for both Right-to-Left (RTL) and Left-to-Right (LTR) language environments.

• Experience supporting products through significant growth phases, product-market fit challenges, or international expansion initiatives.

• Strong product intuition and the ability to balance strategic foresight with hands-on UX execution.

📝 Enhancement Note: The emphasis on "connecting user needs with broader business objectives and measurable growth outcomes" and "influencing product decisions" suggests that candidates with a strong understanding of business operations, GTM strategy, and ROI analysis will be highly valued. The experience in specific industries like e-commerce and SaaS indicates a need for domain knowledge relevant to driving revenue and customer acquisition/retention.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 detailed case studies demonstrating end-to-end UX strategy and product development lifecycle involvement.

• For each case study, clearly outline the problem statement, your role and methodology, the research conducted (qualitative/quantitative), key insights derived, design solutions (wireframes, flows), and measurable outcomes.

• Quantify the impact of your contributions, highlighting improvements in conversion rates, user retention, task completion, or other relevant KPIs.

• Include examples of how you translated user research into actionable product requirements and collaborated with engineering teams for implementation.

• Demonstrate experience in optimizing complex customer journeys and improving user engagement for consumer-facing digital products. Process Documentation:

• Provide examples of how you have documented user flows, system requirements, and UX best practices to ensure consistency and scalability.

• Showcase experience in defining and implementing user research processes that yield actionable insights.

• Illustrate your approach to collaborating with product and engineering teams to ensure UX recommendations are understood and effectively implemented.

• Include documentation related to UX audits and competitive analysis that informed product strategy.

📝 Enhancement Note: For this role, the portfolio should go beyond visual design. It needs to demonstrate a strategic, data-driven approach to product improvement, emphasizing process optimization, cross-functional collaboration, and quantifiable business impact – hallmarks of strong operations professionals.

💵 Compensation & Benefits

Salary Range: Given the "Mid-Senior Level" experience requirement (5-10 years), the "Full-time" employment type, and the "Canada" location (with a fully remote work arrangement), a competitive salary range can be estimated. Based on industry benchmarks for UX & Product Consultants in Canada, the estimated annual salary range is CAD $90,000 - $130,000. This range can vary based on specific experience, skill set, and the partner company's compensation structure.

Benefits:

• Remote work: Full flexibility to work from any location within Canada.

• International scope: Opportunity to work on digital products serving diverse user bases across SWANA, Europe, and the United States, offering global exposure.

• Strategic impact: Direct influence on critical aspects of UX strategy, product development, customer journey optimization, conversion rates, and user retention.

• Cross-functional collaboration: Engage and partner with key teams including product, technology, business, marketing, design, and development.

• Mobile product opportunity: Contribute significantly to the development and strategic direction of a new, next-generation mobile application.

• Growth environment: Experience working within a dynamic, scaling digital product environment with opportunities for expansion into new markets and evolving product offerings.

• Professional development: A platform to establish scalable UX practices, influence high-level product strategy, and gain extensive experience across international markets and varied user demographics.

Working Hours: The role is full-time, typically implying a standard 40-hour work week. However, the fully remote nature and international scope may require some flexibility to accommodate different time zones for collaboration and meetings.

📝 Enhancement Note: The salary estimate is based on typical market rates for experienced UX/Product professionals in Canada, considering the remote nature and the strategic level of the role. Benefits are directly extracted from the provided text, highlighting their relevance to professional growth and impact.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates within the technology sector, specifically focusing on digital product development, likely within the ticketing, events, marketplaces, e-commerce, or SaaS verticals, given the preferred experience. This industry is characterized by rapid innovation, data-driven decision-making, and a strong emphasis on user experience and customer acquisition/retention.

Company Size: While not explicitly stated, the mention of "scaling digital product environment" and "growing product and team" suggests a mid-sized to large growth-stage company. This implies a dynamic environment with opportunities for impact but also potential for evolving processes.

Founded: The founding date is not provided. However, the company's focus on "next-generation mobile experience" and "international expansion" indicates a forward-looking entity likely established within the last decade to capitalize on current digital trends.

Team Structure:

• The UX & Product Consultant will be integrated into a cross-functional product development team. This team likely includes Product Managers, UI/UX Designers, Software Engineers, and potentially data analysts.

• The reporting structure is not explicitly defined but is expected to be within a product or design leadership hierarchy, with close collaboration with product management.

• Cross-functional collaboration is a core aspect of this role, requiring strong partnerships with business development, marketing, and technology teams to ensure holistic product strategy and execution. Methodology:

• Data Analysis & Insights: The role is heavily data-driven, requiring the ability to conduct qualitative and quantitative research, analyze user behavior, and translate findings into actionable product strategies.

• Workflow Planning & Optimization: A key responsibility involves mapping and optimizing customer journeys, identifying friction points, and implementing improvements to enhance user experience and conversion rates.

• Automation & Efficiency: While not explicitly stated as an automation role, the goal of improving conversion and retention through UX enhancements indirectly supports business efficiency and revenue growth, aligning with operational efficiency principles.

Company Website: https://jobgether.com/ (Note: Jobgether is the platform; the partner company's website is not directly provided but can be inferred from the role's focus.)

📝 Enhancement Note: The description of the company culture is inferred from the job responsibilities and requirements, focusing on aspects relevant to operations and product professionals. The "scaling" nature suggests a company in a growth phase, where process definition and optimization are crucial.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, typically requiring 5-10 years of experience. It's a highly strategic position that bridges UX expertise with product business objectives. The consultant is expected to operate with significant autonomy, driving initiatives and influencing product direction. It's a role that demands both deep analytical skills and the ability to provide high-level strategic recommendations.

Reporting Structure: The consultant will likely report to a Head of Product, Director of Product, or a Lead UX Manager. They will work closely with Product Managers on specific product initiatives and collaborate extensively with design, engineering, and marketing teams.

Operations Impact: The operations impact of this role is substantial. By optimizing user journeys, improving conversion rates, and enhancing retention, the consultant directly contributes to revenue growth and customer lifetime value. Their work informs product-market fit, international expansion strategies, and the overall efficiency of the customer acquisition and engagement funnels. The development of scalable UX processes also contributes to long-term operational efficiency for the product team.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to deepen expertise in product-led growth, conversion rate optimization (CRO), and customer journey analytics within a high-growth environment.

• Leadership Potential: Develop skills in establishing and scaling UX processes, influencing product strategy, and leading cross-functional initiatives, which can pave the way for Product Management or UX leadership roles.

• International Market Exposure: Gain invaluable experience in adapting digital products for diverse global markets, a highly sought-after skill in the tech industry.

• Mobile Product Development: Play a pivotal role in shaping a new mobile experience, offering significant visibility and impact.

• Strategic Influence: The role provides a platform to hone strategic thinking and directly influence business outcomes through product enhancements.

📝 Enhancement Note: This analysis frames the role within an operations context, highlighting its strategic importance and potential for career progression in areas related to product operations, growth strategy, and leadership.

🌐 Work Environment

Office Type: The position is fully remote, offering a flexible work environment from any location within Canada. This arrangement is ideal for individuals who thrive in autonomous settings and prefer to manage their own workspace.

Office Location(s): While the role is remote, the legal domicile for employment purposes is Canada. This suggests that candidates must be legally authorized to work in Canada.

Workspace Context:

• Collaborative Environment: Despite being remote, the role emphasizes close collaboration with product, design, engineering, and marketing teams, likely facilitated through digital collaboration tools (e.g., Slack, Zoom, Miro, Asana).

• Operations Tools & Technology: Access to standard digital collaboration and project management tools is expected. The specific UX/product design tools will depend on the team's established stack, but proficiency in industry-standard software is assumed.

• Team Interaction: Regular virtual meetings, brainstorming sessions, and feedback loops will be crucial for effective teamwork and project progression.

Work Schedule: The role is full-time, typically around 40 hours per week. As it involves international collaboration, some flexibility in working hours may be necessary to accommodate meetings with teams in different time zones (e.g., Europe, SWANA, US).

📝 Enhancement Note: The remote aspect is a key feature, emphasizing autonomy. The "collaborative environment" note is crucial for remote roles, highlighting the need for strong digital communication and teamwork skills.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Applications will be reviewed by Jobgether's AI-powered matching system and then by the hiring company's internal team to assess core requirements.

• First Round Interview: Likely a behavioral and skills-based interview focusing on UX strategy, research methodologies, and problem-solving approaches. Expect questions about past projects and how you handled specific challenges.

• Portfolio Review: A dedicated session to walk through your portfolio. Be prepared to discuss 2-3 key projects in detail, focusing on your process, insights, and the measurable impact of your work.

• Case Study/Challenge: You may be given a UX or product-related challenge to solve, either as a take-home assignment or a live exercise, to assess your analytical and strategic thinking.

• Final Round Interview: May involve meeting with senior leadership or cross-functional team leads to assess cultural fit, strategic alignment, and overall suitability for the role.

Portfolio Review Tips:

• Quantify Impact: For each case study, clearly articulate the business impact. Use metrics like increased conversion rates, reduced churn, improved user satisfaction scores, or successful feature adoption.

• Process Clarity: Detail your thought process, research methodologies, and how you translated insights into design solutions. Emphasize the "why" behind your decisions.

• Showcase Collaboration: Highlight instances where you successfully collaborated with product managers, engineers, and other stakeholders.

• Tailor to the Role: Emphasize projects that demonstrate experience in customer journey mapping, conversion optimization, international markets, and mobile product development.

• Problem-Solving Focus: Present complex problems you've solved and how your solutions addressed user needs and business objectives.

Challenge Preparation:

• Understand the Business: Research Jobgether and infer the likely industry and business model of the partner company. Understand their target audience and key business goals (e.g., user acquisition, engagement, revenue).

• Practice Journey Mapping: Be ready to map out a hypothetical customer journey for a product relevant to the company's domain.

• Analyze Friction Points: Practice identifying potential usability issues and friction points in common digital product experiences.

• Articulate Strategy: Prepare to discuss your approach to developing UX strategy, prioritizing initiatives, and balancing user needs with business goals.

📝 Enhancement Note: This section provides actionable advice tailored to a UX/Product role, emphasizing the need to demonstrate quantifiable results and strategic thinking, which are critical for operations-focused roles.

🛠 Tools & Technology Stack

Primary Tools:

• UX/Product Design Tools: Proficiency in tools such as Figma, Sketch, Adobe XD, InVision for wireframing, prototyping, and design collaboration.

• User Research Platforms: Experience with tools like UserTesting.com, Lookback, Maze, or similar platforms for conducting usability tests and gathering feedback.

• Analytics & Data Visualization: Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) and data visualization platforms (e.g., Tableau, Power BI, Looker) to analyze user behavior and track KPIs.

• Collaboration & Project Management: Expertise in using tools like Slack, Zoom, Microsoft Teams, Jira, Confluence, Asana, or Trello for communication, project tracking, and documentation.

Analytics & Reporting:

• Experience in setting up and interpreting analytics dashboards to monitor key user engagement and conversion metrics.

• Ability to generate reports that clearly communicate user insights and product performance to stakeholders. CRM & Automation:

• While not a direct CRM role, understanding how UX impacts CRM data (e.g., user profiles, engagement scores) and customer lifecycle management is beneficial.

• Familiarity with how product features and UX flows can drive automation in customer engagement or onboarding processes.

📝 Enhancement Note: This section highlights the technical skills expected for a UX/Product role that bridges into operations, focusing on tools for design, research, analysis, and collaboration.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using data and user research to inform all product decisions, ensuring strategies are grounded in evidence.

• User-Centricity: A core value of deeply understanding and prioritizing user needs and experiences to drive product success.

• Collaboration & Transparency: Fostering an environment where cross-functional teams work together openly, sharing insights and feedback to achieve common goals.

• Continuous Improvement: A commitment to iterating on products, processes, and strategies to achieve ongoing optimization and growth.

• Impact & Accountability: A focus on delivering measurable business results and taking ownership of initiatives from conception to implementation.

Collaboration Style:

• Proactive & Integrated: Encourages active participation and close collaboration with all relevant teams (Product, Engineering, Marketing, Business) from the outset of projects.

• Iterative & Feedback-Oriented: Embraces an agile approach, valuing regular feedback loops and iterative development to refine solutions.

• Knowledge Sharing: Promotes a culture where best practices, research findings, and learnings are shared across teams to elevate collective expertise.

📝 Enhancement Note: These values are inferred based on the role's responsibilities and the general culture of growth-stage tech companies focused on product and user experience. They emphasize a results-oriented and collaborative operational mindset.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Navigating the complexities of meeting user needs across multiple international markets with varying cultural expectations and technical capabilities.

• Ambiguity & Prioritization: Operating in a dynamic, scaling environment where priorities can shift, requiring strong adaptability and the ability to drive clarity.

• Translating Insights to Action: Effectively communicating complex UX findings to diverse stakeholders and ensuring that recommendations are accurately implemented by development teams.

• Driving Change: Influencing product direction and championing user-centric improvements within a fast-paced development cycle.

Learning & Development Opportunities:

• Specialized UX/Product Training: Opportunities to attend workshops, conferences, or pursue certifications in advanced UX research, product strategy, or conversion optimization.

• Cross-Functional Exposure: Deepen understanding of different business functions (marketing, sales, engineering) through close collaboration, broadening overall business acumen.

• International Market Expertise: Gain specialized knowledge in localization, global UX best practices, and market-specific user behaviors.

• Mobile Product Strategy: Develop deep expertise in mobile UX design, strategy, and development for a next-generation application.

📝 Enhancement Note: This section highlights potential hurdles and growth pathways, framing them within the context of operational challenges and professional development relevant to the role.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you conducted a comprehensive UX audit. What were your key findings, and how did you translate them into product recommendations?" (Focus on process, impact, and collaboration.)

• "How do you approach mapping and optimizing a complex customer journey, particularly for an international audience?" (Emphasize methodology, user research, and adaptability.)

• "Walk me through a project where you connected user needs and research insights directly to measurable business growth outcomes." (Highlight data-driven approach, KPIs, and ROI.)

• "How would you establish UX priorities when balancing user impact, business objectives, and technical constraints?" (Demonstrate strategic thinking and prioritization skills.) Company & Culture Questions:

• "Based on what you know about Jobgether and the partner company's focus, what do you see as the biggest UX challenges or opportunities for their product?" (Showcase research and strategic insight.)

• "How do you typically collaborate with product managers, designers, and engineers? Describe a challenging cross-functional collaboration and how you navigated it." (Assess teamwork and communication skills.)

• "What role does UX play in driving product-led growth and customer retention?" (Test understanding of business impact and operational alignment.) Portfolio Presentation Strategy:

• Structure: For each case study, clearly present: Problem -> Your Role & Process -> Research & Insights -> Solutions -> Results (Quantified Impact).

• Storytelling: Weave a narrative that highlights your critical thinking, problem-solving skills, and ability to drive positive outcomes.

• Data Visualization: If possible, use charts or graphs to visually represent improvements in key metrics.

• Conciseness: Be prepared to present your most impactful projects within a defined timeframe. Focus on depth over breadth.

• Interactive Elements: Be ready to answer questions about your design choices and strategic rationale.

📝 Enhancement Note: These interview questions and preparation tips are designed to help candidates showcase the strategic, analytical, and collaborative skills that are crucial for this operations-adjacent UX role.

📌 Application Steps

To apply for this UX & Product Consultant position:

• Submit your application through the Jobgether platform link provided.

• Portfolio Customization: Curate your portfolio to prominently feature 2-3 case studies that best align with the job description's emphasis on UX audits, customer journey mapping, conversion optimization, international markets, and mobile product development. Ensure each case study clearly quantifies the impact of your work.

• Resume Optimization: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "UX strategy," "user research," "product-led growth," "conversion optimization," "customer journey mapping," and "cross-functional collaboration." Quantify your achievements wherever possible.

• Interview Preparation: Practice articulating your process, insights, and the measurable results of your past projects. Prepare to discuss how you would approach the challenges outlined in the job description and demonstrate your strategic thinking.

• Company Research: Research Jobgether and infer the likely business model and target audience of the partner company. Understand their market positioning and current digital product offerings to better tailor your responses and showcase your understanding of their operational context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.