UX & Product Consutlant

📍 Job Overview

Job Title: UX & Product Consultant

Company: Jobgether (Partner Company)

Location: India

Job Type: Full-time

Category: Product & UX Consulting

Date Posted: 2026-08-20

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive strategic UX initiatives and product development for a growing digital platform with international reach across SWANA, Europe, and the United States.

• Conduct in-depth UX and product audits, mapping complete customer journeys to identify friction points and opportunities for conversion and retention improvement.

• Leverage user research, qualitative, and quantitative analysis to inform product strategy and deliver measurable business value.

• Collaborate closely with cross-functional teams, including product, design, engineering, marketing, and business stakeholders, to implement impactful product enhancements.

• Contribute to the UX strategy and development of a new, next-generation mobile application.

📝 Enhancement Note: This role is positioned as a "Consultant" but operates as a full-time, embedded role within a partner company, focusing on strategic UX and product evolution rather than external client project management. The emphasis is on deep analysis, strategic recommendation, and cross-functional collaboration to drive product-market fit and growth in a scaling digital environment.

📈 Primary Responsibilities

• Lead comprehensive UX and product audits, meticulously identifying usability issues, friction points, gaps, and strategic opportunities across the entire digital product experience.

• Map and critically evaluate the complete customer journey, from initial discovery and exploration through to ticket purchase, event access, and post-event engagement, to uncover key interaction patterns and pain points.

• Conduct rigorous user research, including interviews, usability testing, and behavioral analysis, to deeply understand user motivations, unmet needs, critical pain points, and complex decision-making processes.

• Proactively identify and prioritize opportunities for enhancing navigation, event discovery, checkout flows, conversion rates, user retention, and overall product usability to drive key performance indicators.

• Translate complex research findings and product insights into clear, actionable deliverables such as user flows, wireframes, detailed product requirements, and strategic recommendations.

• Identify and champion new product opportunities that strengthen product-market fit and deliver demonstrable, measurable value for both end-users and business partners.

• Adapt and tailor the product experience to diverse international markets, considering cultural nuances, languages, and distinct user behaviors as the platform expands globally.

• Foster seamless collaboration with product managers, UI/UX designers, developers, technology teams, marketing, and business stakeholders to ensure the effective and timely implementation of UX recommendations.

• Establish and communicate clear UX priorities by effectively balancing user impact, critical business objectives, technical feasibility, and long-term growth potential.

• Play a pivotal role in shaping the UX strategy and the product development roadmap for an upcoming, next-generation mobile application.

• Develop and implement scalable UX principles, robust research practices, and effective design best practices to support a rapidly growing product and expanding team.

• Challenge existing assumptions, identify opportunities within ambiguous situations, and transform complex findings into clear priorities and decisive, actionable product decisions.

📝 Enhancement Note: The responsibilities highlight a blend of strategic analysis, hands-on UX execution, and cross-functional leadership. The role requires a proactive approach to identifying problems and opportunities, coupled with the ability to influence product direction and collaborate effectively across diverse teams.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is highly advantageous. Equivalent practical experience will also be considered.

Experience: Minimum of 5-10 years of progressive professional experience in UX strategy, user research, digital product design, or digital product development, with a proven track record of impacting consumer-facing digital products.

Required Skills:

• Extensive experience in developing and executing UX strategy within a product development lifecycle.

• Proven ability to conduct comprehensive user research, including qualitative (interviews, usability testing) and quantitative (surveys, analytics) methods.

• Demonstrated experience in improving consumer-facing digital products, particularly those with complex, multi-step user journeys.

• Strong understanding of user behavior principles, conversion optimization techniques, user retention strategies, and product-led growth (PLG) methodologies.

• Ability to effectively connect user needs and research insights with broader business objectives and measurable growth outcomes.

• Proven experience collaborating closely with product managers, UI/UX designers, engineering, development, marketing, and other cross-functional teams.

• Experience supporting digital products through significant growth phases, product-market fit challenges, organizational transformation, or international expansion initiatives.

• Exceptional analytical, communication, presentation, and problem-solving skills, with the ability to articulate complex ideas clearly.

• Proficiency in conducting qualitative and quantitative research and translating findings into practical, actionable product recommendations.

• Strong product intuition and the ability to balance strategic thinking with hands-on UX execution and detail orientation.

• Ability to work independently, manage ambiguity effectively, challenge established assumptions constructively, and drive initiatives from discovery through successful implementation.

• Excellent stakeholder-management skills, with a demonstrated ability to communicate complex UX concepts clearly to both technical and non-technical audiences. Preferred Skills:

• Experience in ticketing, events, marketplaces, e-commerce, travel, entertainment, SaaS, or other high-growth technology environments.

• Experience designing and optimizing user experiences for both Right-to-Left (RTL) and Left-to-Right (LTR) language environments.

• Familiarity with agile development methodologies and working within fast-paced product teams.

• Experience with A/B testing and experimentation frameworks to validate product changes.

📝 Enhancement Note: The experience level is clearly defined as mid-to-senior (5-10 years), indicating a need for seasoned professionals capable of strategic leadership and independent execution. The emphasis on "consumer-facing" and "complex, multi-step user journeys" suggests a focus on B2C or high-volume B2B platforms.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating end-to-end UX strategy and product improvement initiatives.

• Each case study should clearly articulate the problem statement, your role and responsibilities, the research and design process undertaken, key challenges encountered, and the measurable impact of your solutions.

• Highlight your ability to map complex customer journeys and identify critical friction points.

• Include examples of wireframes, user flows, prototypes, and final design solutions, alongside the rationale behind your design decisions.

• Demonstrate your approach to user research, including methodologies used and how insights were translated into product features or improvements.

• Quantify the impact of your work using relevant metrics such as conversion rate improvements, retention increases, task completion rates, or user satisfaction scores. Process Documentation:

• Provide examples of how you have documented and optimized UX processes within a team or organization.

• Showcase your ability to define and implement research protocols, design standards, and collaboration workflows.

• Illustrate how you have established metrics and reporting mechanisms to track the effectiveness of UX initiatives and product changes.

📝 Enhancement Note: For this role, a portfolio is crucial. It should not just present final designs but emphasize the strategic thinking, research methodology, and measurable outcomes that demonstrate an ability to drive business growth through UX. The ability to document and scale processes is also a key differentiator.

💵 Compensation & Benefits

Salary Range: Given the role is based in India and requires 5-10 years of experience in a specialized UX/Product consulting capacity, a competitive salary range would typically fall between ₹1,500,000 to ₹3,000,000 per annum. This estimate is based on industry benchmarks for mid-to-senior level UX professionals in India, considering the remote nature of the role and its strategic impact.

Benefits:

• Remote Work: Fully remote work arrangement, offering flexibility and work-life balance.

• International Scope: Opportunity to work on digital products impacting audiences across SWANA, Europe, and the United States.

• Strategic Impact: Direct influence on UX strategy, product development, customer journey optimization, conversion rates, and user retention.

• Cross-functional Collaboration: Engage and partner with diverse teams including product, technology, business, marketing, and design.

• Mobile Product Opportunity: Contribute significantly to the development and UX strategy of a new mobile application.

• Growth Environment: Work within a fast-paced, scaling digital product environment with opportunities for market expansion and product evolution.

• Professional Development: Opportunities to establish scalable UX practices, influence product strategy, and gain broad experience across international markets and user groups.

• Potential for establishing scalable UX principles and best practices.

Working Hours: Standard full-time hours are expected, typically around 40 hours per week. While the role is remote, flexibility may be required to accommodate collaboration with teams in different time zones (SWANA, Europe, US).

📝 Enhancement Note: Salary is estimated based on typical compensation for experienced UX/Product professionals in India, adjusted for a fully remote role and the strategic consulting nature of the position. The benefits listed are directly drawn from the job description and highlight key attractions for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Digital Products, Marketplaces (implied by ticketing/event focus). The company operates in a dynamic, fast-growing digital environment with a focus on international expansion.

Company Size: The description implies a growing company, likely a scale-up or established tech firm that is actively expanding its international presence and developing new product lines (mobile app). This suggests an environment that is agile, data-driven, and values innovation.

Founded: Not specified, but the focus on growth and new product development suggests a company that is past its initial startup phase and is now scaling.

Team Structure:

• The UX & Product Consultant will be a key individual contributor within a product-focused team.

• They will report to a Product or UX Lead/Manager.

• Close collaboration is expected with Product Managers, UI/UX Designers, Engineering/Development teams, Marketing, and Business Stakeholders.

• The role implies a matrixed environment where influence and collaboration are key to success. Methodology:

• Data-Driven Decision Making: Emphasis on user research, behavioral analysis, and quantitative data to inform product decisions.

• Agile Development: Implied by close collaboration with development teams and the need to adapt to growth and international expansion.

• User-Centric Design: A core tenet, with a focus on understanding user needs and improving customer journeys.

• Strategic Planning: The role requires strategic thinking to identify opportunities and establish scalable UX principles.

Company Website: jobgether.com

📝 Enhancement Note: While the job is listed on behalf of a partner company, the description focuses on the partner's operational environment. This suggests a dynamic, growth-oriented tech company. The "AI-powered matching" by Jobgether is a meta-layer for application processing, not indicative of the partner company's internal culture.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Senior Level (5-10 years of experience), indicating a significant level of autonomy and strategic responsibility. It's not an entry-level or junior position, but rather for a seasoned professional who can lead initiatives and influence product direction.

Reporting Structure: The consultant will likely report into a Product Management or UX leadership role. They will work very closely with Product Managers, Designers, and Engineering teams, requiring strong collaborative skills and the ability to influence without direct authority.

Operations Impact: The role has a direct and significant impact on the company's success by improving user experience, driving conversion rates, enhancing retention, and contributing to product-market fit. This influence extends to revenue generation and business growth through optimized digital products and a forthcoming mobile application.

Growth Opportunities:

• Strategic Leadership: Opportunity to define and establish scalable UX principles, research practices, and design best practices for a growing organization.

• Product Innovation: Direct contribution to the development of a next-generation mobile application, offering exposure to new product lifecycles and technologies.

• International Market Exposure: Gain deep experience working with diverse user bases and market dynamics across SWANA, Europe, and the United States.

• Cross-Functional Expertise: Deepen collaboration skills and understanding across product, engineering, marketing, and business functions.

• Advancement Potential: Potential to move into a senior UX Lead, Product Manager, or Head of UX role as the company and its product offerings continue to scale.

📝 Enhancement Note: The growth opportunities are strongly tied to the company's expansion and product development trajectory. Candidates looking to make a significant strategic impact and grow with a scaling organization will find this role appealing.

🌐 Work Environment

Office Type: The role is advertised as Fully Remote. This means there is no requirement to work from a physical office.

Office Location(s): While the role is remote and based in India, the company operates internationally, serving audiences in SWANA, Europe, and the United States. This implies a globally distributed team and a need for asynchronous communication and collaboration tools.

Workspace Context:

• Independent Work Environment: As a fully remote role, candidates will need to establish their own productive workspace.

• Digital Collaboration Tools: Expect extensive use of collaboration platforms (e.g., Slack, Teams), project management tools (e.g., Jira, Asana), design and prototyping tools (e.g., Figma, Sketch), and video conferencing for team interactions.

• Cross-functional Interaction: Opportunities for virtual collaboration and knowledge sharing with product, design, engineering, and business teams.

Work Schedule: The standard working hours are approximately 40 hours per week. However, due to the international scope of the user base and potential team distribution, some flexibility may be required to attend meetings or collaborate with colleagues in different time zones (e.g., SWANA, Europe, US).

📝 Enhancement Note: The fully remote nature is a key feature. Candidates should be self-motivated, disciplined, and comfortable working autonomously while staying connected with a distributed team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review via Jobgether's AI-powered matching system, followed by a recruiter screen to assess initial fit and interest.

• Hiring Company Interview(s): These will likely involve discussions with Product Managers, UX Leads, or Design Directors to evaluate strategic thinking, UX expertise, research methodologies, and problem-solving skills.

• Portfolio Presentation/Case Study: A key stage will involve presenting a portfolio of work, focusing on specific case studies that demonstrate your ability to drive product improvements and business outcomes. Be prepared to discuss your process, decision-making, and impact.

• Cross-functional Team Interaction: Interviews may include discussions with engineers or marketing leads to assess collaboration style and ability to work effectively across disciplines.

• Final Interview: Potentially with senior leadership to assess cultural fit, strategic alignment, and long-term potential.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business problem and the measurable results of your UX interventions. Quantify impact with data (e.g., conversion lift, retention improvement).

• Showcase Process: Detail your research methodology, design process, and decision-making rationale. Explain why you made certain choices.

• Highlight Strategic Thinking: Demonstrate how your UX work aligns with broader business objectives and product strategy.

• Tailor to the Role: Emphasize projects that involved complex user journeys, conversion optimization, internationalization, or mobile product development, as these are key requirements.

• Prepare for Ambiguity: Be ready to discuss how you've navigated ambiguous situations and driven initiatives from discovery to implementation.

• Storytelling: Structure your case studies as compelling narratives that showcase your problem-solving skills and ability to deliver value.

Challenge Preparation:

• Expect potential practical exercises or case studies that require you to analyze a user flow, identify usability issues, or propose solutions for a given product challenge.

• Prepare to discuss how you would approach a UX audit for a new market or how you would prioritize UX improvements based on business goals and user needs.

• Practice articulating complex UX concepts and your strategic recommendations clearly and concisely for both technical and non-technical audiences.

📝 Enhancement Note: The emphasis on the portfolio and case studies is paramount. Candidates must be prepared to thoroughly present their work, focusing on strategic impact and measurable outcomes. The "AI-powered matching" by Jobgether is an initial filter; the subsequent stages will be managed by the hiring company and will likely be rigorous.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, Axure RP (or similar for wireframing and prototyping).

• User Research & Testing: UserTesting.com, Lookback, Maze, Hotjar, SurveyMonkey, Google Forms, Optimizely (for A/B testing).

• Collaboration & Project Management: Slack, Microsoft Teams, Jira, Confluence, Asana, Trello.

• Analytics & Reporting: Google Analytics, Mixpanel, Amplitude, Tableau, Looker (or similar BI tools).

• CRM & Automation: Salesforce, HubSpot (while not a direct UX tool, understanding CRM data and workflows is beneficial for understanding user journeys).

• Documentation: Google Workspace (Docs, Sheets, Slides), Notion.

Analytics & Reporting:

• Proficiency with web analytics platforms (e.g., Google Analytics) to understand user behavior and track key metrics.

• Experience with product analytics tools (e.g., Mixpanel, Amplitude) for in-depth user journey analysis and feature usage tracking.

• Ability to create clear, insightful reports and dashboards to communicate findings and recommendations to stakeholders. CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce, HubSpot) to understand customer data flow and how UX impacts sales and marketing funnels.

• Understanding of marketing automation principles and how they intersect with user journeys and engagement strategies.

📝 Enhancement Note: While specific tools aren't listed, the responsibilities imply proficiency with a broad range of UX, research, analytics, and collaboration tools common in the tech industry. Candidates should highlight their experience with tools that facilitate user research, data analysis, prototyping, and cross-functional communication.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs, driving product decisions based on user insights and empathy.

• Data-Driven Approach: Valuing empirical evidence, research findings, and performance metrics to guide strategy and measure success.

• Collaboration & Transparency: Fostering an environment where cross-functional teams work together openly, share knowledge, and provide constructive feedback.

• Impact & Ownership: Taking responsibility for driving meaningful product improvements and business outcomes, with a focus on measurable results.

• Continuous Improvement: A mindset of always seeking to optimize processes, enhance user experiences, and adapt to evolving market dynamics.

• Innovation & Problem-Solving: Encouraging creative solutions to complex challenges and embracing opportunities for growth and transformation.

Collaboration Style:

• Cross-functional Integration: The role requires seamless integration with Product, Design, Engineering, and Business teams, fostering strong working relationships.

• Open Communication: Encouraging direct and honest communication, with a focus on shared understanding and alignment.

• Feedback Culture: A willingness to both give and receive constructive feedback to drive continuous improvement in products and processes.

• Agile & Iterative: Working in an iterative manner, embracing feedback loops and adapting plans as new information emerges.

📝 Enhancement Note: The culture appears to be one of a fast-paced, growth-oriented tech company that values data, collaboration, and user-centricity. The ability to thrive in such an environment and contribute positively to team dynamics is crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Working in a scaling environment with evolving priorities and an upcoming mobile product launch will present situations requiring initiative and strategic thinking to define direction.

• Internationalization Complexity: Adapting a product for diverse international markets (SWANA, Europe, US) involves understanding varied cultural nuances, user behaviors, and regulatory landscapes.

• Balancing Stakeholder Needs: Effectively managing priorities and aligning UX recommendations with the objectives of multiple departments (Product, Engineering, Marketing, Business).

• Driving Adoption of New Practices: Establishing and scaling new UX principles and research practices within a growing organization can require significant influence and change management.

• Remote Collaboration: Maintaining strong, effective collaboration and communication within a fully remote, potentially distributed team.

Learning & Development Opportunities:

• Strategic UX Leadership: Opportunity to shape the UX strategy for a growing platform and influence product roadmaps.

• Mobile Product Development: Gaining hands-on experience in the UX strategy and development of a new mobile application from its early stages.

• International Market Expertise: Deepening understanding of user behaviors, market dynamics, and localization strategies across multiple global regions.

• Establishing Scalable Processes: A chance to define and implement robust UX processes, research frameworks, and design best practices that can support long-term organizational growth.

• Cross-Functional Skill Enhancement: Broadening expertise by working closely with diverse teams and understanding their perspectives and workflows.

📝 Enhancement Note: The challenges are inherent to a growth-stage tech company expanding internationally. These challenges also represent significant opportunities for professional development and impact.

💡 Interview Preparation

Strategy Questions:

• "How would you approach conducting a UX audit for a product entering a new international market, such as one in the SWANA region?" (Focus on research methods, cultural considerations, and localization strategies.)

• "Describe a time you identified a significant friction point in a customer journey and how you translated that insight into a product change that improved conversion or retention." (Prepare a specific case study with metrics.)

• "How do you balance user needs with business objectives and technical constraints when making product recommendations?" (Discuss prioritization frameworks and stakeholder negotiation.) Company & Culture Questions:

• "What interests you most about working with an international digital product company focused on events/ticketing?" (Research the company's mission and target markets.)

• "How do you approach collaboration with engineering and product management teams in a remote setting?" (Highlight your communication and teamwork strategies.)

• "How would you measure the success of your UX contributions to the new mobile application?" (Discuss KPIs, metrics, and reporting approaches.) Portfolio Presentation Strategy:

• Structure your Case Studies: Use a clear narrative: Problem -> Your Role -> Process -> Solution -> Results.

• Quantify Everything Possible: For each project, provide specific metrics demonstrating the impact of your work (e.g., "Increased conversion by 15%", "Reduced task completion time by 20%").

• Explain Your 'Why': Be prepared to articulate the rationale behind your design decisions and research methodologies.

• Highlight Strategic Thinking: Show how your UX contributions aligned with broader business goals and product strategy.

• Be Ready for Deep Dives: Anticipate detailed questions about your process, tools, and decision-making for each case study.

• Demonstrate Adaptability: Showcase how you've handled ambiguity, iterative feedback, and changing project requirements.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, a data-driven approach, strong collaboration skills, and a clear understanding of how UX drives business outcomes. The portfolio presentation is a critical component.

📌 Application Steps

To apply for this UX & Product Consultant position:

• Submit your application: Apply through the provided link on jobs.lever.co. Be aware that Jobgether's AI will perform an initial screening.

• Tailor your Resume: Optimize your resume to highlight your experience in UX strategy, user research, product audits, conversion optimization, and international product development. Use keywords from the job description.

• Curate your Portfolio: Prepare 2-3 strong case studies that showcase your ability to drive tangible results. Ensure they clearly demonstrate your process, strategic thinking, and measurable impact. Be ready to present these effectively.

• Research the Company: Understand the company's mission, target markets (SWANA, Europe, US), and the type of digital products they offer. Prepare to discuss how your skills align with their goals.

• Prepare for Case Study Discussion: Practice articulating your approach to UX challenges, discussing your research methodologies, and presenting your portfolio with confidence and clarity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.