UX Analyst (Product Workflows) | Field Operations SaaS | Remote (LATAM) 🎨

📍 Job Overview

Job Title: UX Analyst (Product Workflows) | Field Operations SaaS | Remote (LATAM) 🎨

Company: Atomic HR

Location: Remote (LATAM)

Job Type: FULL_TIME

Category: Product Operations / UX Design

Date Posted: 2026-07-14

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• This is a critical UX Analyst role focused on understanding, mapping, and optimizing complex end-to-end product workflows within a Field Operations SaaS platform.

• The position requires a strong emphasis on systems thinking to design for states, branches, permissions, errors, and edge cases, ensuring robust functionality, especially in offline environments.

• You will collaborate closely with engineering and a visual designer to translate user needs and operational realities into actionable product specifications and buildable features.

• The role is ideal for a candidate passionate about process optimization and improving user efficiency through thoughtful workflow design, rather than purely visual aesthetics.

📝 Enhancement Note: While titled "UX Analyst," the core responsibilities and required skills lean heavily into Product Design with a specific focus on workflow and process optimization, rather than traditional UX research or data analysis. The role requires a strong understanding of how users interact with operational tools and how to streamline those interactions.

📈 Primary Responsibilities

• Map existing property management workflows from field data capture (mobile, offline) through synchronization, review, and final report generation.

• Conduct user research and interviews with property managers and field personnel to deeply understand their daily work, pain points, and existing processes.

• Redesign and simplify complex workflows to reduce steps, improve clarity, and enhance user efficiency, focusing on the "how work moves through the product."

• Define and document detailed logic, branches, states, permissions, error handling, and edge cases for each workflow step to ensure precise implementation by the engineering team.

• Design and specify the behavior of offline and retry states to ensure users are informed and can recover gracefully when network connectivity is lost.

• Create annotated specifications, flow diagrams, and prototypes in Figma to clearly communicate design intent and build requirements to engineering.

• Conduct quick usability runs and iterative testing on prototypes to validate design decisions and gather feedback for refinement.

• Review product builds, meticulously log precise issues, and confirm fixes before final sign-off, ensuring adherence to design specifications.

• Collaborate with a visual designer to ensure a cohesive user experience, with your focus on process and flow and their focus on visual elements and components.

• Leverage AI tools (e.g., ChatGPT, Claude, Figma AI) to accelerate the ideation, specification, and prototyping processes without compromising quality.

📝 Enhancement Note: The emphasis on "annotated specs" and "logic, branches, and edge cases" indicates a need for a candidate who can think like a product manager or business analyst while operating within a design function. This is crucial for ensuring the engineering team can build the designed workflows accurately.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong educational background in Design (UX/UI, Product Design), Human-Computer Interaction, or a related field is beneficial. Emphasis will be placed on practical experience and portfolio demonstration. Experience:

• Proven experience designing complex, multi-step workflows is essential. This can be demonstrated through experience in B2B SaaS, operations tooling, field service applications, or similar domains where process flow is critical.

• The company values demonstrated instinct and capability over a strict year count; a strong portfolio showcasing workflow design is more important than a specific number of years of experience. Required Skills:

• Workflow Mapping & Design: Expertise in visualizing and designing end-to-end user journeys and operational processes.

• Systems Thinking: Ability to conceptualize and design for all possible states, branches, permissions, errors, and edge cases beyond the "happy path."

• Figma Proficiency: Strong command of Figma for workflow diagramming, prototyping, and creating detailed, annotated specifications for engineering handoff.

• Technical Specification Writing: Ability to articulate complex logic, rules, and microcopy clearly for engineering implementation.

• User-Centricity: Deep understanding of user needs and the ability to translate them into intuitive and efficient product flows.

• Problem-Solving: Aptitude for identifying workflow bottlenecks and devising practical, efficient solutions.

• AI Fluency: Experience utilizing AI tools (e.g., ChatGPT, Claude, Figma AI) to enhance productivity and quality in design and specification tasks.

• Accessibility Standards: Working knowledge of accessibility principles (contrast, tap targets, text size, focus order) to ensure inclusive design.

Preferred Skills:

• Service Design Principles: Familiarity with service design methodologies such as journey maps, service blueprints, and comprehensive workflow diagrams.

• Information-Dense UI Design: Experience designing user interfaces that handle large amounts of information effectively, including tables, filtering, bulk actions, and reporting dashboards.

• B2B Product Experience: Prior experience designing for workflow-heavy B2B products in sectors like property management, field services, logistics, or general operations.

• Data Analysis & Metrics: Comfort using analytics tools to measure the performance of redesigned workflows and demonstrate quantitative improvements.

• Experience with Offline-First Applications: Understanding the unique challenges and design considerations for applications that operate with intermittent connectivity.

📝 Enhancement Note: The "AI Fluency" requirement is a significant modern differentiator for this role, indicating a company that embraces efficiency through technology. Candidates should be prepared to discuss how they integrate AI into their design process.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Workflow Case Studies: The portfolio must showcase the entire design journey for at least one complex, multi-step workflow. This includes problem identification, user research insights, detailed workflow mapping (e.g., using Figma, Lucidchart, or similar tools), the logic and edge cases considered, and the final annotated specifications provided to engineering.

• Systemic Design Examples: Demonstrate your ability to design for states, branches, permissions, errors, and offline/retry scenarios. This is more critical than a collection of polished UI screens.

• Figma Demonstrations: Include examples of how you've used Figma for detailed flow documentation, prototyping, and creating build-ready specifications.

• Impact & Efficiency Focus: Highlight how your designs led to tangible improvements in user efficiency, reduced errors, or streamlined operations. Quantifiable results are a strong plus.

Process Documentation:

• Clear documentation of your design process, emphasizing how you approach understanding existing workflows, identifying pain points, and translating those insights into actionable design specifications for engineering.

• Examples of how you structure your handoff documents to engineering, ensuring all necessary states, rules, and microcopy are comprehensively covered.

• Demonstrate a methodical approach to iterating on designs based on user feedback and usability testing.

📝 Enhancement Note: The emphasis is squarely on the process and logic behind workflow design, not just the visual output. Candidates should prepare to walk through their portfolio with a focus on "how" they arrived at their solutions and "why" certain design decisions were made, particularly concerning system behavior and edge cases.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $2,000 - $4,000 USD per month.

• Methodology: This estimate is based on the provided salary range and the company's stated approach. Given the remote nature and the target LATAM region, this range reflects a competitive offering for skilled professionals in those markets, considering the responsibilities, the tools required, and the company's self-funded, profitable status which suggests financial stability. The range is broad, allowing for significant adjustment based on candidate experience and specific skill alignment. The company explicitly states they will "go from there" based on the candidate's stated range, indicating flexibility.

Benefits:

• Paid Weekly in USD: Ensures consistent and convenient payment for remote contractors.

• Paid Time Off: Up to 20 days per year, comprising 10 vacation days and 10 local public holidays, providing a good work-life balance.

• Flexible Working Hours: Approximately 40 hours per week, with flexibility for the right candidate, requiring a few hours of overlap during U.S. Pacific business hours.

• Collaborative Design Team: Opportunity to work within a two-person design team, specializing in workflows and visual design, with direct access to the Head of Engineering.

• Impactful Product Development: A culture that prioritizes shipping small, steady improvements, ensuring your work is built and has a direct impact on users.

Working Hours:

• Approximately 40 hours per week.

• Flexibility is offered, with the key requirement being a few hours of overlap with U.S. Pacific business hours to facilitate collaboration with the engineering team and other stakeholders. This allows for asynchronous work while ensuring real-time communication is possible when needed.

📝 Enhancement Note: The compensation structure as a contractor paid weekly in USD is a significant benefit for LATAM-based professionals, offering stability and avoiding potential local currency fluctuations. The explicit mention of flexibility in hours is also a strong draw for remote roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Field Operations SaaS / Property Management Software. The company operates within the PropTech sector, providing a specialized SaaS solution for property managers to conduct and report on property inspections.

Company Size: Small to Medium-sized (implied by a two-person design team, direct reporting to Head of Engineering and CEO, and a focus on steady, iterative improvements rather than large-scale organizational structures). This size often means more direct impact and less bureaucracy for employees.

Founded: 2014. The company has a substantial history, has been profitable, and self-funded since inception, indicating a stable and sustainable business model.

Team Structure:

• Design Team: A lean, two-person design team where this role focuses on process and workflow, and a counterpart focuses on visual design and components. This structure promotes specialization and focused collaboration.

• Reporting: The UX Analyst reports directly to the Head of Engineering, signifying a close integration between design and development. This ensures designs are practical, buildable, and directly contribute to product releases.

• Cross-functional Collaboration: Close collaboration is expected with engineering, and implicitly with product management and potentially customer success/sales teams to gather user insights. The CEO is also involved in final conversations, indicating a lean and agile leadership structure.

Methodology:

• Data Analysis: While not the primary focus of this role, the company values using analytics to confirm that redesigned flows deliver better performance, indicating a data-informed approach to product development.

• Iterative Improvement: The company ships "small, steady improvements over big rebuilds," fostering a culture of continuous enhancement and agility. This means designs are more likely to be implemented promptly.

• AI Integration: The explicit mention of AI fluency suggests the company is forward-thinking and leverages modern tools to enhance efficiency and quality in product development.

Company Website: https://jobs.hireatomic.com/jobs/661641-ux-analyst-product-workflows-field-operations-saas-remote-latam

📝 Enhancement Note: The company's self-funded and profitable status, combined with its 2014 founding date, suggests a mature, stable, and well-managed organization. This can be attractive to candidates looking for long-term stability and a culture that prioritizes practical product development over rapid, potentially unsustainable growth.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Analyst/Product Designer with a specialization in workflows. It's an individual contributor role with significant ownership over a core aspect of the product's functionality. The emphasis on "complex, multi-step workflows" and "systems thinking" suggests a level of responsibility beyond entry-level design tasks.

Reporting Structure: Direct reporting to the Head of Engineering. This provides excellent visibility and direct influence on product development cycles. It also means designs are closely tied to technical feasibility and release planning.

Operations Impact: The work directly impacts the efficiency and usability of the core product for field operations personnel. By simplifying workflows, the UX Analyst contributes to increased productivity for users, reduced errors in data capture, and a more streamlined reporting process. This has a direct impact on the value proposition of the SaaS product and its adoption by property management companies.

Growth Opportunities:

• Deep Specialization: Opportunity to become a recognized expert in workflow design and process optimization within the SaaS and field operations domain.

• Product Leadership: As the company grows, there may be opportunities to lead design initiatives, mentor junior designers, or transition into product management roles due to the blend of design, process, and technical understanding required.

• Skill Expansion: Potential to expand into more areas of product design, user research, or even contribute to product strategy given the close collaboration with engineering and leadership.

• Industry Expertise: Develop deep knowledge of the property management and field service industries, which can be valuable for future roles in specialized SaaS markets.

📝 Enhancement Note: The direct reporting line to the Head of Engineering and the emphasis on building "buildable" solutions suggests that this role offers a unique opportunity for a designer to gain a deep understanding of software development processes and contribute to the technical execution of product features.

🌐 Work Environment

Office Type: This is a fully remote position, specifically targeting talent across Latin America (LATAM).

Office Location(s): While the role is remote, the company accepts candidates from various LATAM countries, including Brazil (São Paulo, Rio de Janeiro, Guarulhos), Peru (Lima, Callao), Mexico (Guadalajara), Uruguay (Salto), Argentina (Rosario), Paraguay (City of the East), Venezuela (Maracaibo), and Chile (Antofagasta). The primary requirement is the ability to work remotely within these regions.

Workspace Context:

• Remote Autonomy: The role offers significant autonomy, allowing individuals to structure their workday from their chosen location within LATAM.

• Collaborative Tools: Expect to heavily utilize digital collaboration tools such as Figma, communication platforms (likely Slack or similar), and project management software.

• Cross-Functional Interaction: While remote, there's a strong emphasis on real-time collaboration and communication, particularly with engineering, requiring proactive engagement and clear articulation of ideas. The need for "a few hours of overlap during U.S. Pacific business hours" ensures some synchronous interaction.

Work Schedule:

• Approximately 40 hours per week.

• Flexibility is a key aspect, allowing candidates to manage their schedules, provided there is sufficient overlap with U.S. Pacific business hours for crucial meetings and collaborations. This is common for roles bridging different time zones.

📝 Enhancement Note: The explicit mention of "remote across LATAM" and specific country inclusions indicates a deliberate strategy to leverage talent in these regions. Candidates should be comfortable with asynchronous communication and managing their work across time zones, with a commitment to the required overlap.

📄 Application & Portfolio Review Process

Interview Process:

• 1️⃣ Intro Call: Focuses on your background, specifically how you approach workflow design and product design principles. Be ready to discuss your general design philosophy.

• 2️⃣ Practical Exercise: A hands-on task to map and simplify a real inspection workflow. This is where you'll demonstrate your core skills. Prepare to showcase a structured approach, moving from understanding to analysis to solution.

• 3️⃣ Portfolio and Collaboration Deep Dive: A more in-depth review of your portfolio with the visual designer you would partner with. Prepare to discuss your workflow case studies in detail, focusing on your thought process, decision-making, and how you collaborate.

• 4️⃣ Conversation with the Head of Engineering: This stage will explore how your design work integrates with the release cycles and engineering processes. Be ready to discuss technical constraints, handoff best practices, and how you ensure your designs are buildable.

• 5️⃣ Final Conversation with the CEO: A discussion to align on company context, vision, and next steps. This is an opportunity to demonstrate your strategic thinking and cultural fit.

• Timeline: The entire process is designed to be efficient, typically taking 2-3 weeks from the first call to a decision.

Portfolio Review Tips:

• Focus on Process, Not Just Polish: Your portfolio should tell a story. For each workflow case study, clearly articulate the problem, your research and analysis phases, the mapping and design iterations, the specific logic and edge cases considered, and the final annotated specifications.

• Highlight Systems Thinking: Explicitly show how you accounted for different states, error conditions, permissions, and offline functionality. Use diagrams and annotations to illustrate this.

• Demonstrate Figma Expertise: Be prepared to showcase your Figma skills, not just for visual design, but for creating clear flow diagrams, interactive prototypes, and detailed specification documents.

• Quantify Impact: If possible, include metrics or evidence of how your workflow designs improved user efficiency, reduced errors, or streamlined operations. Even qualitative feedback from users or engineers is valuable.

• AI Integration Examples: If you have examples of how AI tools assisted you in your workflow design process, be ready to share them.

Challenge Preparation:

• Workflow Mapping: Practice mapping common operational workflows. Think about the steps, decision points, user roles, and potential failure points.

• Problem Simplification: For the practical exercise, anticipate that you'll be given a scenario and asked to simplify it. Focus on identifying the core user goal and eliminating unnecessary steps.

• Specification Clarity: Prepare examples of how you would document design specifications for engineering, ensuring all critical details are captured.

• Collaboration: Be ready to discuss how you collaborate with engineers and other designers, especially in a remote, cross-time zone environment.

📝 Enhancement Note: The practical exercise is a significant component. Candidates should treat it as a mini-project and dedicate sufficient time to it, ensuring it reflects their best work and their understanding of workflow optimization.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core tool for workflow mapping, prototyping, and creating detailed, annotated specifications for engineering handoff. Proficiency is essential.

• AI Tools: ChatGPT, Claude, or similar AI platforms are expected to be used for accelerating ideation, drafting specifications, and exploring design options.

• Communication Platforms: Likely Slack or a similar real-time messaging tool for team communication and collaboration.

• Project Management Tools: While not explicitly mentioned, expect to interact with tools like Jira or Trello for tracking tasks and build progress.

Analytics & Reporting:

• Analytics Platforms: Comfort using analytics tools (e.g., Mixpanel, Amplitude, Google Analytics) to validate workflow performance and measure impact is a strong plus.

CRM & Automation:

• SaaS Platforms: Familiarity with SaaS environments and how user workflows integrate with backend systems is beneficial. Specific CRM or automation tool experience is not listed as a requirement but understanding the principles of data flow and system integration within SaaS is key.

📝 Enhancement Note: The explicit mention of Figma and AI tools highlights the technical stack. Candidates should be prepared to demonstrate their expertise in these areas, particularly how they leverage Figma for detailed workflow documentation and how AI assists in their design process.

👥 Team Culture & Values

Operations Values:

• Efficiency & Simplicity: A core value is to make work move through the product with fewer steps and less confusion. This translates to a drive for process optimization and user-centric design.

• Data-Informed Decisions: While design is creative, the company values empirical evidence. It's important to be able to demonstrate that a redesigned flow actually performs better using data.

• Pragmatism & Execution: The culture favors shipping small, steady improvements that get built, rather than getting stuck in lengthy design debates or large, never-to-be-released overhauls. Practicality and execution are key.

• Collaboration & Transparency: Working effectively with engineering and a design counterpart is crucial, especially in a remote setting. Transparency in process and decision-making is implied.

• Continuous Improvement: The company's history of being profitable and self-funded suggests a culture of sustainable growth and ongoing refinement of both product and processes.

Collaboration Style:

• Specialized Partnership: The design team operates with clear roles (workflow vs. visual), fostering a collaborative partnership where each person brings distinct expertise.

• Direct Engineering Integration: Close, direct collaboration with the Head of Engineering and the development team is a hallmark of this role, ensuring designs are practical and well-understood for implementation.

• Asynchronous & Synchronous Communication: The remote, cross-time zone nature necessitates effective asynchronous communication, supplemented by scheduled synchronous meetings for critical discussions and alignment.

• Feedback-Oriented: The iterative process and usability testing imply a culture where constructive feedback is welcomed and utilized for product improvement.

📝 Enhancement Note: The company's emphasis on "shipping small, steady improvements" suggests a culture that avoids "design by committee" and values direct contribution and impact. Candidates who thrive in environments with clear ownership and tangible results will likely find this appealing.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Offline Functionality: Ensuring a seamless and intuitive user experience when network connectivity is unreliable or absent presents a significant technical and design challenge. This requires meticulous planning for states, sync processes, and error handling.

• Bridging Field & Office Workflows: Effectively translating the real-world, often dynamic, work of field inspectors into a structured, digital workflow that integrates seamlessly with office-based reporting and management systems.

• Balancing Detail with Simplicity: Creating comprehensive specifications that account for all edge cases and logic branches while keeping the overall user interface and workflow as simple and intuitive as possible.

• Cross-Time Zone Collaboration: Effectively communicating and collaborating with a team spread across LATAM and potentially with stakeholders in other time zones requires strong asynchronous communication skills and careful scheduling.

Learning & Development Opportunities:

• Workflow Design Mastery: Deepen expertise in complex workflow design, process mapping, and service design principles within a practical, real-world application.

• SaaS Product Development Lifecycle: Gain intimate knowledge of how design integrates with engineering and product management in a fast-paced SaaS environment, particularly in a lean, agile setup.

• Field Operations Domain Expertise: Develop a strong understanding of the property management and field service industries, which can open doors to specialized roles in the future.

• AI-Assisted Design: Hone skills in leveraging AI tools to enhance design productivity and quality, staying at the forefront of evolving design practices.

• Cross-functional Influence: Develop skills in influencing technical and business decisions through clear design articulation and data-backed proposals.

📝 Enhancement Note: The challenges presented are directly tied to the core responsibilities of the role, particularly the offline functionality and the complexity of field operations. Candidates who view these challenges as opportunities for growth and problem-solving will be well-suited.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to map a complex workflow. What was your process, what tools did you use, and how did you simplify it?" (Prepare a specific case study from your portfolio.)

• "How do you approach designing for offline states and intermittent connectivity? Can you give an example from your past work?" (Focus on your understanding of sync logic, error states, and user feedback mechanisms.)

• "Imagine a property manager needs to document damage after an inspection. Walk me through how you would design that workflow, considering both the mobile capture and the web reporting aspects. What are the key decision points and potential issues?" (This is similar to the practical exercise; focus on structured thinking.)

• "How do you ensure your designs are buildable by engineering? What level of detail do you provide in your specifications?" (Highlight your experience creating annotated specs and collaborating with developers.)

• "Can you explain your experience using AI tools like ChatGPT in your design process? How do they help you maintain or improve quality?" (Be specific about how AI assists your workflow.) Company & Culture Questions:

• "What interests you about Atomic HR and this specific role focusing on product workflows?" (Research the company's mission and product to align your answer.)

• "How do you collaborate with visual designers and engineers, especially in a remote setting?" (Emphasize your experience with clear communication, Figma, and potentially asynchronous collaboration tools.)

• "This role emphasizes shipping steady improvements. How do you balance the desire for perfection with the need for timely delivery?" (Discuss your approach to iterative design and prioritization.) Portfolio Presentation Strategy:

• Storytelling: For each workflow case study, tell a clear story: the problem, the user, your process, your solution, and the outcome.

• Visual Aids: Use your Figma diagrams, prototypes, and annotated specs to illustrate your points. Walk through the screens and the logic.

• Focus on "Why": Be prepared to explain the rationale behind your design decisions, especially regarding edge cases, error handling, and offline functionality.

• Demonstrate Systems Thinking: Explicitly point out how you considered different states, branches, and potential issues in your designs.

• Conciseness: Be mindful of time. Focus on the most impactful aspects of your work and be ready to answer questions about other projects if time permits.

📝 Enhancement Note: The interview process is structured to evaluate your practical skills, collaborative ability, and understanding of the product's operational context. Be prepared to demonstrate your thought process thoroughly, especially during the practical exercise and portfolio review.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Atomic HR careers page.

• Curate Your Portfolio: Select 2-3 of your strongest workflow design case studies that best represent your ability to map, analyze, and simplify complex, multi-step processes. Ensure these case studies clearly articulate the problem, your design process, the logic and edge cases considered, and the final specifications.

• Optimize Your Resume: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "workflow mapping," "SaaS," "B2B," "Figma," "systems thinking," "offline functionality," and "UX analysis." Quantify achievements where possible.

• Prepare for the Practical Exercise: Familiarize yourself with common field operations workflows and practice mapping them in Figma. Think about how to identify pain points and propose streamlined solutions.

• Research Atomic HR: Understand their product, their market (property management SaaS), and their company values (profitability, steady improvements, remote LATAM). Prepare to articulate why you are a good fit for their specific operational context.

• Practice Your Presentation: Rehearse walking through your portfolio case studies, focusing on clarity, conciseness, and explaining your thought process, especially for the workflow and systems thinking aspects.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.